Electronic Communications Surveillance DEEP-DIVE CASE MANAGEMENT MEANS THAT YOU’RE IN CONTROL OF ALL THE DATA
TO DO CASE MANAGEMENT RIGHT, ALL DETAILS OF THE CASE SHOULD BE ACCESSIBLE AT ANY GIVEN TIME.
TO BEGIN THE INVESTIGATION, THE COMPLIANCE OFFICER NEEDS TO REQUEST ACCESS TO ALL PREVIOUS COMMUNICATIONS OF A PARTICULAR EMPLOYEE. YES – THIS IS PAINFUL.
DEEP-DIVE CASE MANAGEMENT MEANS THAT YOU’RE IN CONTROL OF ALL THE DATA (YES, INCLUDING WHAT WAS ARCHIVED A LONG TIME AGO), PEOPLE, POLICIES, AND WHATEVER ELSE THAT YOU NEED TO PRESENT THE AUTHORITIES WITH THE “FULL STORY.” IN THE ABSENCE OF THAT, YOU DON’T REALLY HAVE A CASE MANAGEMENT SOLUTION AT ALL.
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