YOUR
LISBON
Guide
01 contacts #emergency&usefull
02 instruction booklet #house #tv&internet
03 location and access 04 Public services and places to visit 05 Neighbourhoods and curiosities 06 #25 reasons to love lisbon
01 EMERGENCY contacts
National Emergency Number Numéro d’Urgence National Número Nacional de Socorro
00351 112
Intoxications/Poisoning Number Numeró d’Intoxications Número de intoxicações
00351 217 950 143
Firefighters Les Pompiers Bombeiros Voluntários
00351 213 512 500 00351 213 460 475
Public Security Police Police de Securité Publique Polícia de Segurança Pública
00351 218 111 000
01 useful contacts Airport (Departures and arrivals) Aéroport (Arrivées et Départs) Aeroporto (Partidas e Chegadas)
00351 218 413 700
Taxi
00351 218 119 000
Tourism // Tourisme // Turismo www.turismodeportugal.pt www.visitportugal.pt
00351 210 312 700
Shortstayflat www.shortstayflat.pt info@shortstayflat.pt
00351 911 173 632 00351 914 800 530 00351 912 829 833 00351 914 253 657
oUR OFFICE IS LOCATED IN rUA aNTERO DE QUENTAL n36 NEAR INTENDENTE METRO STATION OPEN HOUR: 09H30M cLOSING TIME: 18H30
02 INSTRUCTION BOOKLET HOUSE INSTRUCTIONS At your arrival, house keys will be provided. The keys must be left on the table on the day of your check-out. We remind that all check-outs are scheduled for 11h00 (you should have everything ready to leave the apartment at this hour), so that the cleaning crew can start working. Please get in touch with us if you need a later check-out, we will always see if it is possible. When checking out please confirm that all the doors and windows are fully closed, including the balcony window. Also, please make sure all the apllicances are turned off. Our electric panel is located in the main entrance wall. NOTE: If you turn on all the heaters in maximum power and some other apliances al the same time, it is possible that the electric table went out. Make the fuse box has all the buttons upwards, and that the main switch is pressed inside.
several indications 1. Please do not dump anything other than toilet paper on the toilets; 2. You can put your garbage in the proper containers, near the buildings entrance; 3. We kindly ask you to respect other neighbours and keep noise levels to the minimum; 4. Check-ins after 23h00 have an extra fee of 25â‚Ź; 5. Check-ins on the 24th of December and 31st of December, after 18h00 are subject to confirmation.
tv and internet Turn the TV with the TV remote and configure the source to HDMI1. To watch cable TV use the Vodafone remote. You will find the WiFi name and password under the router. If the WiFi fails at any point, turn off the router from the plug, wait 30 seconds and then turn it back on.
03 location and access to the apartment
Rua Poiais de São Bento N.35 Reference Points: Santos, Calçada do Combro
from the airport 1. Taxi - The best way to reach the apartment is by getting on a Taxi directly at the airport. Ask the driver to take you to Rua Poiais de São Bento N35. The trip will cost around 15€.
2. Metro - In Lisbon’s airport you have a metro station (red line). Hop on the metro until S. Sebastião (where red and blue lines intersect each other). When in S. Sebastião, get in the metro on the way to Santa Apolónia station and leave in Baixa-Chiado (towards Largo de Camões/Chiado). Pass the square towards Rua do Loreto/Calçada do Combro and follow that street down. At the end of this street, take the street at your right and you will be in Rua Poiais de São Bento. The apartment will be at your left.
04 Public services & places to visit hospital Go to Martim Moniz (Green line) square. When in the square turn left towards Rua da Palma, and walk that street up until you find Rua Tomé Pires at your left. Walk straight and turn the first one right and you will find the hospital.
Police Go to Baixa-Chiado metro station. Follow the blue line towards Santa Apolónia and leave on this station. In the front of the apartment you can find the Military Museum. There you have the tourism police station.
supermarket Follow the street up towards the main street: Calçada do Combro. You will find MiniPreço.
04 Public services & places to visit shopping center The two biggest shopping centers in Lisbon are Colombo Shopping center and Vasco da Gama Shopping center. In order to go to Colombo, you should go to Baixa-chiado Metro Station, follow the blue line Reboleira. If you leave at Colégio Militar/Luz, you will be in Colombo. If you prefer to go to Vasco da Gama Shopping Center, get in Baixa-Chiado follow the green line towards Telheiras and leave in Alameda station. Switch to the red line, towards Aeroporto. If you leave in Oriente you will be in Vasco da Gama. You can also follow the red line until Saldanha and there you also have a shopping center. You can also go shopping in Armazéns do Chiado (just next to the metro station of Baixa-Chiado) or is Lisbon’s downtown.
Belém Go to Baixa-chiado Metro Station, follow the green line towards Cais do Sodré. Take the escalators up and next to the metro station you will find tram and bus stops. The 15E Tram Stop will be there. This tram will take you to Belém.
Parque das nações Get in Baixa-Chiado follow the green line towards Telheiras and leave at Alameda. Switch to the red line, towards Aeroporto. Exit in Oriente. You will get in a shopping mall, walk straight until you get out of the shopping mall through the other side, and you have reached Parque das Nações.
St. George Castle Get on the 28 tram on the Camões Square. This tram will leave you near the Castle.
04 Public services & places to visit cascais Go to Baixa-Chiado Metro Station, follow the green line towards Cais do Sodré, get off the metro on this station. Inside the metro follow the signs that have train indication, and you will reach the train station just above the metro station. Then, get a train to Cascais. We remind you that to go to Cais do Sodré from the apartment is down a hill so you don’t need to go to Baixa-Chiado, you can simply start walking down and in around 15 minutes you will reach Cais do Sodré.
sintra In order to go to Sintra you need to get the train in Rossio (green line). From here just walk straight down until you can find Rossio Square. There you can get the train to Sintra.
05 neighborhoods and curiosities The best way to get to know Lisbon by walking. Lisbon has a few hills but nothing is more beautiful than walking the old streets. Sometimes you may need to catch an elevator but that’s just part of the fun. If you need to, use the underground: it’s fast and covers most of the city center.
Baixa is the city’s lower town: has lots of comerce and coffees/restaurants with terrace. In the area you also have Praça do Comércio and Rossio which are the main plazas.
Avenidade da Liberdade is considered to be Lisbon’s most important avenue. It takes around 20 minutes to walk. It’s now home to high-end shops like Louis Vuiton and Marc Jacobs. At the top of this avenue lies the Parque Eduardo VII along with one of the most peaceful places to visit in Lisbon: The cold and warm greenhouses.
The LXFACTORY is a creative island occupied by companies and business professionals that forge a diverse set of events in fashion, advertising, comunications, multimedia, art, architechture, music and so on. It allows the visitor to think, produce, pitch ideas and products to anyone!
The Time Out Market, or Mercado da Ribeira is a trendy concept created by Time Out Team in Portugal, where 24 restaurants, 8 bars, a dozen shops and a high-end music venue (all with the very best in Lisbon) are all together under the same roof.
Other interest points Casa Museu Amália Rodrigues - Museu Nacional de História Natural - Museu de Arte Antiga - Panteão Nacional - Museu dos Azuleijos - MAAT - MUDE - Museu do Oriente Museu do Fado - Parque das Nações - Cristo Rei - Miradouro da Nossa Senhora do Monte - Miradouro da Graça - Miradouro de Santa Catarina - Miradouro de S. Pedro de Alcântra - Sintra - Cascais - Estoril - Cacilhas
bairro alto
Bairro (as it is shortly called by the Portuguese) is one of Lisbon’s trendiest neighborhoods. During the day its narrow streets have a very friendly athmosphere and you can shop around desiegner shops. When the night comes, the neighborhood gets full of life. Restaurants (some with Fado), bars and clubs make this area the liveliest in town.
baixa-chiado
Chiado is where some of the most important and oldest shops are located. once home for our avant-garde artists, the Brasileira cafĂŠ is today one of the most attractive tourism points. In chiado you can also access convento do carmo, once the largest church in Lisbon (destroyed by the earthquake of 1755) Take a chance and visit Sta. Justa elevator just next to convento do carmo!
alfama
the oldest of Lisbon’s neighborhoods: It has so many narrow streets that you can spend a whole day just wandering around and admiring the views. Saint George is one of Lisbon’s highest points and the view is accordingly amazing. Nearby, you have Sé (Lisbon’s mother cathedral) and is worth the visit. Feira da Ladra is Lisbon’s most famous flee market, located in Campo de Santa Clara (Saturdays and tuesdays).
belém
Jeronimos is a magnificent manueline monastery that dates back to 1500. A few metres closer to the river lies the Tower (which once controlled the entrance to the port). Both represent the great discoveries made by the portuguese brave sailors. Belém’s cultural center presents some artistic exhibitions and concerts. try some of the most delicious cakes man has ever made: Pasteis de belém, near the tram stops.
06 #25 reasons to love lisbon #1 it’s unpretentious Lisbon is cool because it’s not interested in fitting in. It’s a breath of fresh air in a globalized world, a place that doesn’t compromise its simple authentic pleasures while managing to embrace what’s new in the global village.
#2 TOLERANCE AND FREEDOM A mural by Rossio Square states that Lisbon is “the city of tolerance.” That’s a reminder of when the city was one of very few places on Earth where the three major religions coexisted peacefully (Christians, Jews and Muslims — until the Inquisition). Portugal was also the first European nation to abolish slavery, and is now a country where freedom of speech is valued, and freedom of religion is so natural that, unlike in many other countries, it’s even irrelevant in political campaigns (candidate’s religious beliefs are generally unknown and not even discussed). In 2010 it also became one of the first very few countries to allow same-sex marriage.
#3 it’s one big art gallery Lisbon is filled with imaginatively-adorned streets, from artistic (and not-so-artistic) graffiti, to dazzling tile panels on walls, to art nouveau store signs, to its characteristic cobblestone design pavements. Everywhere you turn is someone’s work of art.
#4 THE WORLD’S BEST PASTRIES The Paris and Vienna cafés have all the fame, but Lisbon has all the flavor. It claims the best chocolate cake in the world and its custard tarts are world-famous and imitated (The Guardian declared it one of the 50 best foods in the world).
#5 THE MUSEUMS ARE UNDISCOVERED TREASURES There is no Louvre or Tate or Prado, so Lisbon’s little-known museums are therefore wonderful surprises: From the world-class Gulbenkian collection, to the magnificent one-of-a-kind Tile Museum, to the fantasy vehicles of the Carriages Museum, to the East-meets-West works of art in the Ancient Art Museum and Orient Museum, to the contemporary creativity of the Berardo Collection.
#6 THE tagus This is no ordinary river. It’s a river that’s usually mistaken for the sea, a body of water that reflects a blinding light back onto the multicolored buildings of the city. It’s also a historical landmark, as it was from its banks that the ships that traced the map of the world departed from, and arrived at: starting the process now known as globalization.
#7 IT’S BOHEMIAN YET TRENDY Somehow Lisbon holds on to its unconventional styles while also being up-to-date on the latest global trends. Many neighborhoods like Bairro Alto have a sleepy atmosphere in the daytime, but at night it’s an energetic mix of diverse tribes, from struggling artists to clueless teens socializing and partying together until dawn. This diversity has led to a remarkable artistic explosion in the city, from new galleries to the the world-class project that is the Design and Fashion Museum.
#8 ARCHITECTURAL DIVERSITY Forget the uniformity (monotony) of the grand European boulevards in Lisbon. Here, no two buildings are alike. Colorful streets are lined with tile panels, wrought-iron designs, and two original architectural styles: the Pombaline and the Manueline.
#9 IT’S ONE OF THE WORLD’S SAFEST CAPITALS The European Safety Observatory says that Lisbon is Europe’s safest capital. While you should hold on to your wallet in the city’s trams to avoid pickpocketing, serious random violent crime (murder and rape) is extremely rare, not to say almost nonexistent in the city’s everyday life.
#10 IT’S TIMELESS Turn-of-the-century trams, Belle Epoque cafés, old-fashioned shops selling retro products, 18th-century tiles everywhere, medieval-villages-within-the-city: the past and the present coexist in Lisbon. Lisbon is wonderfully vintage.
#11 IT’S HAUNTED BY GHOSTS OF POETS Like other great historical cities, Lisbon has inspired artists and writers, and its soulful atmosphere feels haunted by writers such as Fernando Pessoa, Eça de Queiroz or Nobel Prize-winning José Saramago. Their presence is especially felt and relived every day in the streets of Chiado, as if their footsteps still echo in cafés like A Brasileira or at bookshops like Bertrand, the oldest in the world.
#12 IT HASN’T SOLD ITS SOUL The decaying neighborhoods of the historical center may be in desperate need of a face-lift, but there’s something refreshing about ancient neighborhoods that haven’t been turned into touristy amusement parks. If Alfama or Bairro Alto were in other European capitals they’d have been completely sanitized and sold their soul to tourism, yet they remain raw and authentic in Lisbon.
#13 THE DIVERSE AMBIENCES It’s a medieval timewarp in Alfama, futuristic in Parque das Nações, romantic in Chiado, imperial in Belém, bohemian in Bairro Alto, cosmopolitan in Avenida da Liberdade…
#14 THE BEST CLIMATE IN THE WORLD It’s known as Europe’s sunniest capital, but the city’s enviable climate is not just 300 days of sunshine throughout the year. It’s also mild temperatures, never below zero in winter, and nights cooled off by the Atlantic in the hotter summer months. Lisboetas only realize how lucky they are when they travel around rainy and freezing Europe and North America, or scorching-hot Africa or unpredictably tropical and humid South America.
#15 THE BEACHES Name one other European capital by the beach. There is no other. The only other major city blessed with sand and sea is Barcelona, but Lisbon’s coastline is bigger, more diverse and beautiful. With golden dunes, hills, or mountains as backdrops, you may surf, windsurf, sail, or even play golf by the sea at world-class courses. Lisbon is unique for having both river and sea, and offers Europe’s largest unbroken expanse of sand at the 30km-long Costa da Caparica.
#16 THE FADO AND ALL THAT JAZZ There are only a few cities in the world with their own sound (Buenos Aires has tango, Rio has samba, New Orleans has jazz), and Lisbon is one of those places with a unique soundtrack — Fado. More than music, it’s a state of mind, a sound that you don’t dance to, that you don’t just let play in the background, but that you stop to feel. It’s often called “the Portuguese blues” and surprisingly the Portuguese capital is also a major jazz city. That’s a very little-known fact except for jazz aficionados, and there is even a local jazz label (Clean Feed Records) that has gone international. There are also several outdoor jazz concerts with international musicians in the summer.
#17 THE DIVERSE AMBIENCES The neighborly spirit lives on in Lisbon’s oldest neighborhoods. These are still places where everyone greets each other in the morning, where traditional shops and family-run taverns still survive, while also coexisting with bold fashion boutiques under laundry hanging from balconies where old ladies stand next to their cats chatting with next-door neighbors. These neighborhoods compete every year for bestmarch (song and costume) in a parade taking place every June in the annual “Festas de Lisboa,” a citywidestreet festival.
#18 IT’S OFTEN NOT WHAT IT LOOKS LIKE It’s one of the world’s most unpredictable cities with unexpected sights: Deceiving façades hide wonderful surprises inside (such as São Roque Church), and countless unexplored corners frame postcard-perfect views. It’s a city that spikes curiosity and demands contemplation.
#19 IT’S A ROMANTIC FAIRYTALE The stories of the great explorers of the Age of Discovery, the exotic influences of the world’s first global empire, battles, disasters and triumphs in what is Europe’s second-oldest capital (after Athens), and the fantasy palaces of magical Sintra…
#20 one of a kind tea anc coffee Portugal knows a thing or two about coffee. After all, it was responsible for the first plantations in Brazil, now the world’s largest producer. Until the early 20th century, the coffee served in Lisbon came almost exclusively from its former colony, and today the Portuguese demand only the best quality beans. A tiny cup of strong, black coffee in Lisbon is called a “bica,” and if you’re a caffeine addict, you won’t find better coffee anywhere else. If you prefer tea, try the only tea produced in Europe, the Gorreana green tea from Portugal’s Azores.
#21 THE SEAFOOD Some say Portugal has the best fish in the world. With its large coastline and long history at sea, that could in fact be true. Especially because here fish really tastes like fish, and seafood is really seafood — no sauces masking the fresh flavor of the sea here.
#22 YEAR-ROUND FESTIVALS The cultural vitality that has emerged in Lisbon in the last few years means that there is a rich calendar of events throughout the year. From major summer music festivals attracting the biggest international acts, to international film festivals devoted to all genres (independent features, documentaries, thrillers, animation…), there is always something going on.
#23 IT’S ONE BIG GYM Lisbon may be built on several steep hills, but it’s wonderful to walk around in. Many medieval alleys are too narrow for cars, so you’re forced to use your feet all the time, which is good news for those with no time to exercise. Your workout and calorie-burning can be done by simply going to work, shopping, or heading to a café, and you can also choose to go cycling along the river. The hills may often be strenuous, but your heart will thank you later.
#24 IT’S AFFORDABLE As Western Europe’s least expensive capital, Lisbon is often described as the continent’s “best value for money” destination. But that’s not just for tourists. Even locals can plan a night out in the city without spending much. You can find fulfilling meals for less than 10 euros, there are free museums (most of them are also free on Sundays until 2PM), and there’s a wide range of activities with no admission charge. Best of all is that nightlife is mostly lived on the streets, with cheap beer and caipirinhas in hand.
#25 IT’S SIMPLY BEAUTIFUL Lisbon’s luminosity and seductive alleys that force you to wander around discovering hidden secrets make it one of the world’s most beautiful cities. You’ll confirm that by standing on stunning hilltop terraces known as “miradouros” (viewpoints) which reveal one of the world’s most scenic cityscapes.