CONTENTS Smythson
Penhaligon’s
Church’s
01
03 WELCOME
Georg Jensen
04 THE CITY DEMOGRAPHIC 08 THE BOUTIQUES 10 STORE PLAN 12 CUSTOMER SERVICE 16 FOOD & DRINK 18 MARKETING & EVENTS 22 OUR ADVOCATES 24 CONTACTS
When you join the brands at The Royal Exchange, you join a destination that is known for quality
WELCOME TO THE ROYAL EXCHANGE
Since acquiring The Royal Exchange in 2013, Oxford Properties has taken a strategic approach to creating a house of contemporary luxury in the heart of the City. Our deep understanding of the area’s distinct demographic means we can target the needs of our local audience and curate a unique shopping environment. Our vision is to provide best-in-class shops and services, with a collection of boutiques that engage and cater to the every need of our City client. Enhancing our retailers’ visibility is a focus of our investment, which is why we are making external improvements to the scheme, including bold canopies, new lighting and clear signage. We are building a strong brand identity for The Royal Exchange, promoting it as the City’s foremost luxury-shopping experience. Our brands will be supported by an enhanced infrastructure, including targeted marketing campaigns, events and a focused social-media strategy, plus a dedicated General Manager on site. This approach means we capitalise on the City’s loyalty to luxury brands, ensuring the long-term success of The Royal Exchange.
v THE CITY DEMOGRAPHIC
A SPECIAL TYPE OF SHOPPER 40% of all shoppers are from the top-two CAMEO groups
There are approximately 340,000 workers within the Square Mile, and a further 600,000 in the City
The City is ranked fourth in the central-London retail market*
Average spend for jewellery & watches is almost £1,000 per person per visit
Shoppers who dwell for 30-60 minutes spend, on average, £550 per visit
70% of shoppers are male, 30% are female
Average health & beauty spend is £59 per person
Average clothing & footwear spend is £226 per person
The City is ranked second in the UK for worker spend (£230m per annum)
*PMA City of London Retail Report
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THE CITY DEMOGRAPHIC
AN UNRIVALLED LOCATION
The Royal Exchange is a highly desirable shopping destination, and a natural home for Leica, with its rich heritage and prominent position. It is important for us to create beautiful stores in premium locations where our customers like to shop, and The Royal Exchange is a perfect fit for our brand JASON HEWARD, MANAGING DIRECTOR, LEICA CAMERA
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Cannon Street
Leadenhall Market
Fenchurch Street
Monument
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Shoppers are: 26% Londoners 49% local workers 25% tourists
treet
90,000 people use Bank/Monument station every day (TFL)
A UNIQUE LOCATION AT THE HEART OF THE CITY
Bremont
CURATED LUXURY BRANDS
The brands at The Royal Exchange have been chosen to create a one-stop luxury shopping experience for the City. Since acquiring The Royal Exchange in 2013, we have taken a strategic approach to curating the boutiques, and our ambition is to house the best-inclass brands for each product category. We offer an unparalleled collection of watch and jewellery brands, including Bremont, Tiffany & Co. and Omega. Luxury leather goods can be found at Smythson and at Sage Brown, and fragrance and skincare at Jo Malone London and at Penhaligon’s. Church’s, Crockett & Jones and Pretty Ballerinas provide well-made footwear, while Hermès has been chosen for its covetable fashion pieces. Technology is a new sector for The Royal Exchange, demonstrating the breadth of our ever-growing retail offering, with Leica’s iconic cameras leading the field. The Royal Exchange is known not only for its discerning brands, but for the consistently high quality of products on offer. Our City demographic expects excellence, and our boutiques deliver that with design, quality and service. These are the trademarks of all our brands, and of The Royal Exchange itself.
THE BOUTIQUES Montblanc
The Royal Exchange’s commitment to quality and expert service provides the perfect environment for the world of Jo Malone London KAREN DURNIN, SALES DIRECTOR, JO MALONE LONDON
Boodles
The Royal Exchange is an oasis of calm and luxury within the bustling City. Here, we offer the same Bond Street service just metres from the office JAMES AMOS, DIRECTOR, BOODLES
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Hermès
Leica
ED N EDEELD DA NEN A D E E A E R T HTRH R TH
ENTRANC ENTRA ENT
Royal Exchange Royal Exchange Royal Exchange Grind Grind Grind
Royal Royal Royal Exchange Exchange Exchange L’Occitane L’Occitane Pretty L’Occitane Pretty PrettyJewellers Sage Sage Jewellers Sage Jewellers Ballerinas Ballerinas Ballerinas Brown Brown Brown 33 33 33 32 32 32 30 3030
29a 29a29a
29 29 29
2-3C2-3C 2-3C 34 34 34
Boodles Boodles Boodles LIFT LIFTLIFT
1C 1C 1C
Omega Omega Omega
ENTRANCE ENTRANCE ENTRANCE
Grand Caf Grand Gra & Bar & B&
Sauterelle & & & Sauterelle Sauterelle Threadneedle Threadneedle Threadneedle Bar BarBar
BANK BANK BANK EXIT 3 33 EXIT EXIT
Watchfinder Watchfinder Watchfinder & Co. Bremont & Co. Bremont & Co. Bremont
1a 1a 1a
Tateossian Tateossian Tateossian
15C 15C15C 1
1
1
Imperial Imperial Imperial Searle & Co& Co Searle Searle & Co CityCityCity Jewellers Jewellers Jewellers
13-14C 13-14C 13-14C 2-3 2-32-3 Theo Theo Theo Fennell Fennell Fennell
12C 12C12C 4
4 4
Penhaligon’s Penhaligon’s Penhaligon’s
ENTRANC ENTRA ENT
CO CRO CN O RH R N
SELTESRTSERTEERTEETE T ED L L D E E
Jo Jo Jo TomTom Davies LuluLulu Davies Tom Davies Lulu Malone Malone Malone Bespoke Guinness Bespoke Guinness Bespoke Guinness London Crockett London Crockett London Crockett Opticians CE Halcyon Opticians ANCE Halcyon Opticians TRANCE Halcyon & Jones & Jones & Jones Days Days Days Church’s Church’s Church’s
Watches of of of Watches Watches Switzerland Switzerland Switzerland
22 22 22 28 28 28 4C 4C 4C
27 27 27
26 26 26
25 25 25 24 24 24
5C 5C 5C
19 19 19
23 23 23
18 18 18
PaulPaul Smith Smith Paul Smith
Devialet
20 2020
6C-7C 6C-7C 6C-7C
féCafé d and Café Bar & Bar
16-1716-17 16-17
Aspinal Aspinal Aspinal of London of London of London Leica Leica Leica Camera Ltd LtdLtd Camera Camera
Jones Lang Jones Lang Jones Lang LaSalle LaSalle LaSalle
STEP-FREE ENTRANCE STEP-FREE ENTRANCE STEP-FREE ENTRANCE
Georg Jensen Georg Jensen Georg Jensen
8C 8C 8C
MANAGEMENT MANAGEMENT MANAGEMENT SUITE SUITE SUITE
Castle Castle Castle FineFine ArtFine ArtArt
Tiffany & Co. Tiffany & Co. Tiffany & Co.
14-1514-15 14-15
35 35 35 9-11C9-11C 9-11C 5
PaulPaul A.Paul Young A. Young A. Young FineFine Chocolates Chocolates Fine Chocolates
5 5
6
6 6
Agent Agent Carl Agent Links of Links of of Links Provocateur Provocateur Friedrik Provocateur London CE London ANCE London TRANCE
H RIN N H L LH I LILL L
7-8 7-8 7-8
Smythson Smythson Smythson
9
9 9
Orlebar Orlebar Orlebar Brown Brown Brown
Hermès Hermès Hermès
12-1312-13 12-13 10-1110-11 10-11
Montblanc Montblanc Montblanc Thomas Thomas Thomas PinkPink Pink
CUSTOMER SERVICE
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ENGINEERED FOR SUCCESS We understand that it takes more than an impressive location to succeed in today’s retail landscape, and when you join The Royal Exchange, you will benefit from an infrastructure that is designed to support your business and ensure it thrives. The Royal Exchange is of key importance to Oxford Properties, and we are investing heavily in all areas of the scheme to create a new, contemporary brand that will elevate and distinguish The Royal Exchange from its competitors. We also have a new events strategy founded on our deep understanding of the City demographic. We’ve invested in the people we believe are necessary for success, including a dedicated General Manager and a highly experienced security and hospitality team.
The Royal Exchange has an infrastructure that is designed to support your business and ensure it thrives
CUSTOMER SERVICE
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BENJAMIN BLACKABY, GENERAL MANAGER AT THE ROYAL EXCHANGE What does your role as General Manager entail? I manage The Royal Exchange and deal with the distinct demands of a luxury retail destination. I also work alongside our PR and marketing department: we liaise with retailers to ensure we’re not missing opportunities and are showcasing any promotions they may have – whether through social media or press coverage. It’s about building those relationships and working together to bring that community feel to The Royal Exchange. What’s an average day like for you? I start the day with a one-to-one with the Operations Manager, to discuss any feedback from the previous day, then I talk to the security and maintenance teams. I monitor performance levels of all contractors to make sure the building
is always looking its best. I actively liaise with all retailers and discuss potential initiatives with them, as well as overseeing new fit-out applications. How does The Royal Exchange cater for the City demographic? We have a wide range of occupiers here, who together meet all the requirements of a City worker. We also appreciate that our customers are extremely busy, so our retailers know that any service they provide should fit in with a customer’s hectic schedule – it’s about providing the very highest levels of service. And how does The Royal Exchange support its retailers? We have a strong structure and we’re also very helpful in terms of coming up with new ideas. Again, it’s that community feel. It’s about being proactive, but also reactive; we’ll do whatever we can to help our retailers promote their businesses.
Our retailers know that any service they provide should fit in with a customer’s hectic schedule – it’s about providing the very highest levels of service
OUR VISION When Oxford Properties acquired The Royal Exchange in 2013, the building had suffered from a lack of vision and investment for a number of years, and it was always our mission to realise the true potential of this historic scheme. We have ambitious plans to refurbish the building, beginning with new lighting and signage, and the installation of vibrant canopies to the outside retail units. Our investment and long-term strategy will ensure that The Royal Exchange flourishes as the City’s premier shopping and dining destination for many years to come.
A FEAST FOR THE SENSES
At the centre of the spectacular main courtyard is the signature Grand CafĂŠ. Open from 8am, this stylish bistro welcomes a variety of visitors throughout the day, starting with the morning rush of those holding breakfast meetings and catch-ups over coffee. After hours, the space can be transformed into a sophisticated evening venue, with neighbouring City workers descending to unwind with a glass of wine or champagne. Ensconced in the beautiful mezzanine area that overlooks the courtyard is the elegant Threadneedle Bar and French fine-dining restaurant Sauterelle. Part of the renowned D&D London restaurant group, Sauterelle specialises in modern European cuisine inspired by the French region of Provence and the coastal region of Liguria in northwest Italy.
FOOD & DRINK
EXECUTIVE HEAD CHEF STEFANO LEONE What is your professional experience? Before joining The Royal Exchange in 2014, I was executive chef at Quaglino’s in Mayfair, and before that head chef at the Mandarin Oriental, Hong Kong. My experience in luxury restaurants and international cuisine made The Royal Exchange a natural next step for me.
After hours, the space can be transformed into a sophisticated evening venue
What is unique about The Royal Exchange? It’s the location and the history behind the building. Also, unlike other destination restaurants, we offer a very broad menu. It’s an extremely special place. What inspires your menus? The menus have Mediterranean roots and an Italian influence, as well as borrowing a little from my childhood – for example, a dish like buffalo mozzarella with Oscietra caviar and balsamic is inspired by Rome, where I come from. In Italy, we normally eat the mozzarella with anchovies, but at Sauterelle, we wanted to do something different. How do you balance working across both the Grand Café and Sauterelle? The two are very different, but complement each other well. I’m more present on a dayto-day basis at Grand Café, where we serve food all day, whereas in Sauterelle, I create the menu with the head chef and he takes care of everyday operations. What kind of special events do you host? We have spaces that can be customised to suit different occasions: there are two private-dining areas, which are always busy, and we also host many corporate events. We ensure that whatever the event might be, it will always exceed the customer’s expectations.
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A DYNAMIC DESTINATION A strategic approach to marketing and events is key to the success of The Royal Exchange, and we are investing in both. We have created a new brand that is bold, contemporary and timeless. This brand is here to stay and is part of Oxford Properties’ long-term vision of the building’s future. It is the beginning of a new and exciting chapter that will see the building celebrated as the City’s only luxury shopping destination. This message is clearly expressed on the new website, which is full of editorial content and original photography that supports and showcases our boutiques.
There is a digital strategy in place, designed to engage with our demographic and relevant influencers, driving awareness and, crucially, footfall and sales. We are focused on producing an original and engaging calendar of events to draw prominent members of the media as well as consumers to the building, and regularly collaborate with journalists and bloggers to create content that results in increased coverage and patronage. This robust and targeted strategy, which hinges on our deep understanding of The Royal Exchange shopper, supports and fosters the success of our occupiers.
MARKETING & EVENTS
The Royal Exchange is in a fantastic position in the heart of the City, and we are thrilled to be situated within the opulent courtyard GILES ENGLISH, CO-FOUNDER, BREMONT WATCH COMPANY
A glorious arcade featuring some of the globe’s most prestigious retailers LIBERTY LONDON GIRL
From live music to events to fine dining, The Royal Exchange has a singularly stylish offering
A digital strategy is in place, driving awareness and, crucially, footfall and sales
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The Leica store at The Royal Exchange
OUR ADVOCATES Our long-standing relationships with journalists and bloggers mean that The Royal Exchange is always well represented in the press. We understand the power of third-party endorsements, and regularly collaborate with writers and influencers, accessing their networks to make sure our target audience knows about The Royal Exchange and all it has to offer.
OUR ADVOCATES
The City may be one of the greatest concentrations of wealth on the planet, but apart from sandwiches, it isn’t an easy place to spend some of that filthy lucre. The shining exception is The Royal Exchange, the 19th-century temple of commerce next to the Bank of England, now home to the Square Mile’s biggest concentration of luxury shops ROBERT JOHNSTON, GQ
Originally a thriving hub of activity and enterprise, the historic building may have changed a lot over the years, but the spirit of the shopkeepers remains the same LUX WORLDWIDE
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The Royal Exchange is one of the most inspiring of London’s great landmarks CITY AM
The Royal Exchange is my secret shopping weapon FASHION FOR LUNCH
If you have a weak spot for luxury goods and enjoy being in a luxurious environment but don’t enjoy the crowds, The Royal Exchange should be your shopping destination of choice FASHION MUMBLR
Will Brown 020 7182 2785 will.brown@cbre.com Steven Stedman 020 7182 2712 steven.stedman@cbre.com
Deborah Green 020 7842 4987 dgreen@oxfordproperties.com
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