SiamMandalay Company Profile

OUR PRINCIPLE

WITH UNMATCHED INTEGRITY, SIAMMANDALAY IS DEDICATED TO EMPOWERING OUR EMPLOYEES, SUPPORTING OUR SUPPLIERS, AND SERVING OUR CUSTOMERS IN AN UNYIELDING EFFORT TO ACTIVELY ANTICIPATE, ENCOURAGE AND CONSISTENTLY EXCEED THEIR EVER-INCREASING EXPECTATIONS.

OUR VALUES

INTEGRITY LOYALTY ACCOUNTABILITY

OUR CULTURE

NURTURE AN ENVIRONMENT OF COMMUNICATION, TRUST, SUPPORT AND UNDERSTANDING. INSIST ON EXCELLENCE. CHALLENGE THE STATUS QUO. EMBRACE OPPORTUNITIES. ENCOURAGE ACTION.

RECOGNIZE THAT INITIATIVE DRIVES SUCCESS.

OUR STRATEGIC DIRECTION

RECOGNIZE EVALUATE ACT

RECOGNIZE ALL OPPORTUNITIES. EVALUATE POSSIBILITIES. TAKE ACTION.

GROUP PROFILE

SiamMandalay traces its modest origins to the Thai handicraft export business. For over 15 years, we have developed and exported to numerous markets a vast array of high quality, innovative giftware and home furnishing items.

By leveraging its experience in trading, distribution, and international marketing and sales, coupled with some of the most progressive technologies, SiamMandalay will continue to grow and evolve, building on its partnerships with its valuable team of employees and industry partners.

SiamMandalay has a western management philosophy, reflecting the origins of its senior management. This philosophy is manifested in the SiamMandalay focus on high-quality, integrity, efficiency, consistency, and reliability. Clearly evident is the embracement of technology, the dedication to unmatched customer, supplier and staff relationships, and in-depth knowledge in all that we do.

Mandalay Limited

SOCIAL & ENVIRONMENTAL RESPONSIBILITIES

SiamMandalay believes in working with and offering assistance to the local community. To that end, employment opportunities are offered to qualified local citizens who are interested in joining our team. This policy has been in place since the inception of SiamMandalay.

SiamMandalay is committed to continuing the development of mutual loyalty between the company and its neighbors, offering training throughout the year to enhance the skills and livelihood of local villagers.

SiamMandalay is proud to host an annual program called “Give Green Back to the Earth.” Each year, SiamMandalay employees choose a charitable event to organize and support. Over the years, these events have included planting trees in a northern forest, donating clothing and supplies to a less-fortunate hill-tribe village, and donating supplies helping to support local orphanages in Chiang Mai.

SiamMandalay strongly supports the local education sector by implementing an annual donation program that we began in 2003, for rural schools in Northern Thailand. Under this program, SiamMandalay and its partners donate computers and offer internet access and training, to schools that could not otherwise afford these valuable tools.

SiamMandalay is a vertically integrated company that handles export/import, wholesale and distribution. The Company possesses unique advantages of having our own sales channels and extensive familiarity with the dynamics of the Asian supply-side as well as intricate knowledge of the consumer retail and wholesale markets, most markedly in North America.

Main product lines at SiamMandalay consist of giftware and home furnishing items. SiamMandalay product lines comprise hundreds of different items made from teak, monkey pod and mango woods, earthenware/clay, poly-resin and mulberry paper. SiamMandalay is relentlessly focused on ensuring that all products are comprised only of only the highest quality and dispatched maintaining professional and reliable customer service. SiamMandalay publishes an annual catalogue detailing our major product lines and develops on an ongoing basis extensive marketing and sales collateral for agents, sales reps and other distribution and retail network partners.

As an exporter, we focus on providing a high level of service for overseas customers. We take great care in sourcing, packaging, and shipping our goods to assure our clients’ satisfaction. SiamMandalay has a professional and helpful team working to maintain our position as an industry leader.

SiamMandalay’s high standards for packing and shipping, plus the complete integration of technology throughout the entire fulfillment process, provides SiamMandalay with a significant edge over its competition. Typically, adherence to such high standards for product quality, service and efficiency is not prevalent in this industry, yet SiamMandalay adheres to top-of-the-line quality in all aspects of its business.

LOGISTICS

Whether it’s across the street or to the other side of the world, SiamMandalay provides Thai exporters and global importers of Thai products complete door-to-door professional shipping services for all of their products.

Building upon our expertise gained during our beginning as an in-house shipping department, SiamMandalay has handled the most demanding shipments and schedules. For both FCL and LCL trafficking by ship or truck, as well as air cargo shipments, SiamMandalay offers a core range of services designed to provide you with a stress-free, reliable shipping experience with complete accountability and the highest international level of customer service. With our thorough knowledge of cargo logistics, we can bridge the gap between carrier and shipper, quickly spotting all of the danger signs that keep cargo from getting to its destination on time.

Services Offered:

Consolidation Service Product Packing and Container Stuffing Customs Management Agent Services

MILESTONES

2009

1993Business activities in Chiang Mai, Thailand were initiated in 1993 to support the supply side needs of the new import company in Toronto, Canada, Mandalay Limited.

1997 Siam Mandalay Company Ltd. was registered in 1997 with its Chiang Mai office initially located in Amphur Muang, Chiang Mai, Thailand.

1999Fueled by rapidly expanding export sales in 1997 and 1998, in 1999 SiamMandalay built an office and warehouse building at Amphur Sarapee, Chiang Mai.

2001 This was followed by the expansion of the warehouse and offices, and the construction of an additional building, housing a two story office complex for Software Development which opened in late 2001.

SiamMandalay wins KTB’s SME of the Year in Thailand for Best Medium Sized Service Company.

In October 2004, SiamMandalay achieves ISO 9001 : 2000 for it's trading business, reinforcing its committment to constantly improving its processes. 2004 2005

In February 2009, SiamMandalay joined the Department of Export Promotion, Thailand, to participate in the Spielwarenmesse International Toy Fair 2009 at Nuremnberg, Germany.

HISTORY

The SiamMandalay group of companies (together known as “SiamMandalay”) began business in Chiang Mai, Thailand in 1993 under the name South East Asian Imports, as the buying office for a newly-founded import company of the same name located in Toronto, Canada. In 1994, the Toronto company changed its name to Mandalay Ltd., and began marketing its home furnishing and giftware items imported from Thailand across Canada under the brand name The Mandalay Box Company. In 1995, Mandalay Ltd. set up a sales and distribution operations center in Baltimore, Maryland to meet the demand coming from the US market.

By 1997, operations in Chiang Mai had grown large enough in size to justify establishing SiamMandalay Company Ltd., and the expansion of operations beyond buying to include product development, quality control, packaging and logistics.

Thus, SiamMandalay was born.

With continued growth in demand for our products and services, in 1999 SiamMandalay built an office and warehouse facility at Amphur Sarapee, Chiang Mai. In 2000, an additional warehouse structure adjoining the original building was erected to accommodate the company’s strong growth. This was quickly followed by the construction of an additional building housing a two-story office complex and showroom, which opened in late 2001. The newest building is equipped with the most progressive technological features reflecting the Company’s integration of technology into its daily operations.

Today, SiamMandalay is involved in the international trade and distribution of Thai-produced handicrafts and providing logistics services to exporters and importers.

PROPERTIES

SiamMandalay can be viewed in detail by visiting any one of our websites:

www.siammandalay.com

www.smlogistics.com

OUR LOCATIONS

Our company headquarters are located in Chiang Mai in the heart of Northern Thailand.

Chiang Mai is the commercial hub of the North and the second largest city in Thailand, home to some of the country’s best universities, cultural attractions and a burgeoning business community comprised of locals and foreigners.

Our Bangkok office is located in the heart of the Phaholyothin business district on the 24th floor of Phaholyothin Place.

You are more than welcome to visit.

Chiang Mai Office

Bangkok Office

Chiang Mai 25/1 Moo 2 T. Pabong, A. Sarapee, Chiang Mai 50140 Thailand Tel. +66 5326 3350 Fax. +66 5324 9854 Bangkok 408/106, 24th Fl., Phaholyothin Place, Phaholyothin Rd., Samsennai, Phayathai, Bangkok 10400 Thailand Tel. +66 2619 0226 Fax. +66 2619 0231

www.siammandalay.com

SiamMandalay Company Limited