Organised by the METPEX project with the support of the European Economic and Social Committee
A MEasurement Tool to determine the quality of the Passenger EXperience
CONFERENCE PROGRAMME
Thursday 10 September 2015 European Economic and Social Committee, Rue Van Maerlant 2, Bruxelles
www.metpex.eu
METPEX CONFERENCE A holistic understanding of passenger experience is critical to develop and support transport accessibility. Whilst previous research has focused on different aspects of passenger experience, the diversity of tools developed limits their usefulness, effectiveness and transferability. Taking a holistic approach to the study of the passenger experience will provide a bridge between transport, sustainability, design, accessibility and land use; acknowledging the central importance of mobility to quality of life. The METPEX project developed an inclusive passenger experience measurement tool for European transport providers, passenger groups and municipalities validated through its use across eight sites of varying transport complexity. Its development was informed by the consortium’s understanding that data collection methods themselves have to be inclusive. The data collected enabled the creation and dissemination of service quality and accessibility benchmark indicators. Through its deployment the METPEX tool has far reaching impact in terms of providing more grounded intelligence to inform transport design, accessibility, land use and sustainability, and ultimately improve mobility and quality of life for EU citizens. The METPEX Conference provides briefing on latest research results and practical experiences regarding the passenger’s perspective in public transport and gives an opportunity to public transport sector representatives and to other stakeholders to discuss the key challenges related to accessibility, sustainability and quality of public transport services.
Within this context the METPEX conference intends to discuss insights and results, relating to: • Important trends and challenges affecting the accessibility and the quality of public transport; • Innovative solutions for human centered public transport services; • Methodologies and practices for assessing and utilizing mobility patterns and passengers behavior; • New research areas and business opportunities in the operation of public transport.
Improving passengers’ experience in public transport Thursday 10 September 2015 Brussels, European Economic and Social Committee
CONFERENCE PROGRAMME 09:30
Welcome & Registration
10:00 - 10:45
Opening session • Mr Pierre Jean Coulon, Vice President of the Section for Transport, Energy, Infrastructure and the Information Society, European Economic and Social Committee • Mr Keir Fitch, Head of Research and Innovative Transport Systems, European Commission's Directorate-General Mobility and Transport • Ms Karima Delli, Member of the Transport & Tourism Committee of the European Parliament
10:45 - 11:00
The METPEX approach to quality and accessibility of public transport • Mr Patrick Mercier - Handisyde, Principal Administrator, Directorate-General for Research and Innovation, European Commission • Prof. Andree Woodcock, University of Coventry
11:00 - 12:30
The passengers’ perspective in public transport: what are the real needs? • Mr Christopher Irwin, Member of the Executive Board, European Passengers’ Federation • Ms Marie Denninghaus, Mobility and Transport Officer of the European Disability Forum • Mr Raymond Hencks, Member of the European Economic and Social Committee • Mr Xavier Tackoen, Managing Director of Espaces - Mobilités Panel discussion & Debate Moderator: Mr Tiago Pimentel, Manager VTM
12:30 - 13:30
Lunch break
13:30 - 14:45
Planning and rollout of accessible and human-centred public transport services in Europe • Ms Karen Vancluysen, Executive Director of Polis • Ms Ann Frye, Expert - Specialist on the transport needs of disabled and older people • Mr Sampo Hietanen, CEO Intelligent Transport Systems Finland • Mr Bernardo Hernández Bataller, Member of the European Economic and Social Committee Panel discussion & Debate Moderator: Dr Marco Diana, Politecnico di Torino
14:45 - 15:00
Coffee break
15:00 - 16:15
Offering accessible public transport service in practice benefits, obstacles and solutions • Ms Johanna Ervér, Storstockholms Lokaltrafik (Stockholm Public Transport) • Mr Stefan Back, President of the Permanent Study Group "Implementation of the White Paper on Transport", European Economic and Social Committee • Mr Fabio Nussio, Head of International Affairs, Rome Mobility Agency Panel discussion & Debate Moderator: Dr Fotis Liotopoulos, CEO SBOING.net
16:15 - 16:30
Closing Remarks • Mr John Porter, Director, Interactions Research • Dr Merja Hoppe, Senior Researcher, ZHAW Zurich University of Applied Sciences
BIOGRAPHIES SPEAKERS
Mr Pierre Jean Coulon Vice President of the Section for Transport, Energy, Infrastructure and the Information Society, European Economic and Social Committee
Mr Keir Fitch Head of the Research and Innovative Transport Systems Unit, European Commission's Directorate-General Mobility and Transport
Mr Coulon is the Confederal Secretary for European and International Affairs of the French Confederation of Christian Workers (CFTC) and Vice-President of the Order of International Experts. Previously, he was active as President of the international non-governmental organisation Right to Energy SOS Future, as well as an expert adviser to the United Nations. He has also been a manager in energy companies. Mr Coulon has been a member of the European Economic and Social Committee since 2010, representing the Workers' Group. As a member of the Section for External Relations (REX) and the Section for Transport, Energy, Infrastructure and the Information Society (TEN), he has played an active part in the meetings and work on a number of Committee opinions, including in the field of energy and transport. He is currently a vice-president of the TEN section and its bureau.
Mr Fitch is the Head of Unit of the Research & innovative transport systems unit in the Directorate-General for Mobility and Transport. He is the former Deputy Head of Cabinet of Siim Kallas, Vice-President and Commissioner for Transport, where Mr Fitch was responsible for land transport, security and state aids, inter alia. He was also the coordinator of the White Paper of the Future of Transport. Mr Fitch studied mathematics and law at Cambridge, was a lawyer at Herbert Smith and then moved on to the UK civil service in 1993. He joined the European Commission's Legal Service in 1999. Before joining the cabinet of Mr Kallas in 2004, he was a Member of Cabinet of Vice-President Kinnock, responsible for Administration.
Ms Karima Delli Member of the Transport & Tourism Committee of the European Parliament
Mr Patrick Mercier-Handisyde Principal Administrator, European Commission, DG Research & Innovation, Surface Transport Unit
Ms Delli is a French politician and Member of the European Parliament elected in the 2009 European election for the le-deFrance constituency. Born to Algerian parents, she grew up in poor conditions in Tourcoing as the ninth child in the family of 13. She obtained a Master of Advanced Studies in Political Science at the Lille IEP. During this period, she met Green Senator Marie-Christine Blandin, later becoming Blandins parliamentary assistant. Ms Delli is a member of Europe Écologie - The Greens. In the 2009 European elections, she was the fourth candidate on the Europe Écologie list in the East region, and was elected to the European Parliament. She is the secondyoungest French MEP after Damien Abad.
Mr Patrick Mercier-Handisyde graduated in Mechanical Engineering from the Compiègne University of Technology (UTC). He has a further degree at the French National Institute of Nuclear Sciences and Techniques (INSTN) and attained an MSc from Cranfield University (UK). In 1985 he started his career at the French Atomic Energy Commission (CEA) where he was initially responsible for engineering and development projects. He then acted as co-ordinator of R&D transport projects at French and European level. He also participated in the launch of PREDIT II (French national programme on land transport research). In 1997, he joined the European Commission where he first worked at Directorate General for Mobility and Transport, with responsibilities for freight and logistics research. He moved to Directorate General Research (now DG Research & Innovation) in 2001 where he has worked in the Road Transport Sector. Since 1st January 2006, he has been responsible of the Urban Transport Sector, also following international cooperation and ITS activities for the Directorate General Research & Innovation.
BIOGRAPHIES SPEAKERS
Prof. Andree Woodcock Coventry University
Mr Christopher Irwin Member of the Executive Board, European Passengers’ Federation
Prof. Woodcock has a chair in Educational Ergonomics and Design in the Faculty of Arts and Humanities at Coventry University, UK, where she is also CoDirector of the Transportation and Mobility Faculty research Centre. She holds a BSc in Psychology and Social Biology with an MSc in Ergonomics from University College London. Her PhD concerned an investigation of the use of ergonomics in automotive concept design acquired from Loughborough University while she was a Daphne Jackson Research Fellow. Prof. Woodcock has designed and led user centred design and participatory ergonomics approaches in a number of national and international projects in the fields of collaborative design, education, health, independent working, transport and mobility. She is PI on the three year, FP7 METPEX-project to develop a Pan European tool to measure the quality of the passenger experience.
Mr Irwin is closely engaged with European transport policy and with research and innovation in the transport sector. He is a board member of the European Passengers’ Federation - the organisation that links passenger organisations throughout Europe - of which he was a founder. He sits both on the board the European Rail Research Advisory Council and on the technology platform’s Strategic Board. This is the principal link to the EU’s new Shift2Rail Joint Undertaking. Mr Irwin is also a member of the European Commission’s Transport Advisory Group, which advises it on research & innovation investment priorities under the Horizon 2020 programme. He alternates with his French counter-part as chair of the Franco British Intergovernmental Commission on the Fixed Link where he heads the UK Delegation. He also advises Transport Focus, Britain’s statutory passengers’ watchdog for rail, bus, coach and tram passengers and road users, on European policy issues.
Ms Marie Denninghaus Mobility and Transport Officer of the European Disability Forum
Mr Raymond Hencks Member of the European Economic and Social Committee
Ms Denninghaus is a policy officer at the European Disability Forum (EDF), the organization that represents the interests of 80 million Europeans with disabilities. She is mainly responsible for the areas of transport, accessibility and mobility for persons with disabilities but also for tourism and consumer issues. She studied Political Sciences and Economics at the University of Essex, UK as well as University Jean Moulin Lyon III, France and graduated from University College London (UCL) with a Master’s degree in European Studies.
Mr Hencks is a member of the board of POST Luxembourg, a member and former president of the Economic and Social Council of Luxembourg and a member of the Chamber of Civil Servants. Formerly, he was Secretary-General of the Union of Posts and Telecommunications Enterprises of Luxembourg. As a member of the European Economic and Social Committee (since 2002) and its Permanent Study Group on the Implementation of the White Paper on Transport, which is part of the Section for Transport, Energy, Infrastructure and the Information Society (TEN), he has drafted numerous Committee opinions focusing on transport issues.
BIOGRAPHIES SPEAKERS
Mr Xavier Tackoen Managing Director of Espaces-Mobilités
Mr Tiago Pimentel Manager VTM
Mr Tackoen is Managing Director of the consultancy Espaces-Mobilités, a position he has held since 2012. Before he was a Senior Consultant for Espaces-Mobilités from (2009 - 2012) and Deputy Director of Interuniversity Research Center in Mobility (CIEM) in Brussels (2003 - 2009). Mr Tackoen has succesfully completed the Master program in Transport Management at CIEM (Brussels) and he holds a Master degree in Business Administration from ICHEC Brussels Management School.
Mr Tiago Pimentel is manager at VTMConsultores, a private consultancy firm in transport systems and operations. His main areas of expertise are transport economics and the evaluation of transport systems efficiency, with relevant knowledge and experience in evaluating the operational and economic gains of transport operations. Recently, he has been involved in analyzing and implementing methods and approaches to evaluate how a better understanding of passenger needs can be used to enhance the economic and operational efficiency of transport systems.
Ms Karen Vancluysen Executive Director of Polis
Ms Ann Frye Expert - Specialist on the transport needs of disabled and older people
Ms Vancluysen was appointed as Secretary General of Polis in September 2014, after having been the network's Research Director for 8 years. Prior to joining POLIS as senior research coordinator in 2004, she was Network Manager at ACCESSEUROCITIES for a New Mobility Culture and project manager at Langzaam Verkeer, a Belgian centre for mobility management. Since 1998, she has been involved in urban transport networking and policy activities and many EU transport and urban mobility projects.
Ms Frye is an international specialist on the mobility needs of older and disabled people. She advises public, commercial and professional bodies on sustainable policy solutions to meet mobility needs in all transport modes, and in the pedestrian environment. Ann chairs the Transportation Committee of GAATES (the Global Alliance on Accessible Technologies and Environments) and co-chairs the US Transportation Research Board sub-committee on International Activities in Accessible Transportation and Mobility. She is an expert advisor on both international and UK projects on accessibility, including developing best practice in delivering accessibility and mobility options. Ann has worked recently with the International Transport Forum and with the United Nations on the mobility implications of a global ageing population. She is a visiting Professor at University College London and a Fellow of both the Chartered Institute of Logistics & Transport and the Chartered Institute of Highways & Transportation.
BIOGRAPHIES SPEAKERS
Mr Sampo Hietanen CEO Intelligent Transport Systems Finland
Mr Bernardo Hernández Bataller Member of the European Economic and Social Committee
Mr Hietanen is the CEO of Intelligent Transport Systems Finland, a network of over 80 organisations varying from authority, business to research. He has been the first person to introduce the concept “Mobility as a Service”, a paradigm change in transport offering. Mr Hietanen’s background is in executive positions in civil engineering and ITS and he has been founding and heading several international businesses in the field.
Mr Bataller graduated in Law from the University of Valencia. Later, he completed specialised courses on European Communities Law. Since 1998 he has taught on the Masters in European Law course at the Francisco de Vitoria Institute of International and European Studies at the Carlos III University of Madrid. His specific interest is consumer protection policy. He is currently secretary-general of the Spanish Communication Users Association. Mr Hernández Bataller has been a member of the European Economic and Social Committee since 1994. As a member of the Committee´s Various Interests Group he has participated in the work of numerous EESC bodies, and as a member of the Section for Transport, Energy, Infrastructure and the Information Society (TEN) he has also been actively involved in drafting many opinions on the subject of transport.
Dr Marco Diana Associate Professor of Transport Engineering and Planning, Politecnico di Torino
Ms Johanna Ervér Storstockholms Lokaltrafik (Stockholm Public Transport)
Dr Diana is Associate Professor of Transport Engineering and Planning at Politecnico di Torino. He holds a Ph.D in “Automatics and Computer Science for Transport systems” and has 10 years of international research experience in this field, carried out in different research institutions both in Europe and overseas. His work has focused on the impact of information and communication technologies on the transport systems, the analysis of innovative transport systems and services and their behavioural impacts. This activity is documented in about 40 publications, many of which published in outstanding scholarly journals.
Ms Ervér is a Trend Analyst at SLL Trafikförvaltningen (SL). Before she worked as a Research Consultant at GfK Sverige AB and Project Leader and HR Manager at HandelsConsulting. She holds a Master’s Degree from the Handelshögskolan, Göteborg.
BIOGRAPHIES SPEAKERS
Mr Stefan Back President of the Permanent Study Group "Implementation of the White Paper on Transport", European Economic and Social Committee
Mr Fabio Nussio Head of International Affairs, Rome Mobility Agency
Mr Back has more than 30 years of experience in transport policy and has held several positions at the Ministry of Transport in Sweden as well as in branch organisations in Sweden and the EU. Since 2010 he has been Director for Sustainable Logistics at the Swedish Confederation of Transport Enterprises, an umbrella association with more than 12000 member companies in all modes of transport. He has been a member of the European Economic and Social Committee since 2010, and as president of its Permanent Study Group on the Implementation of the White Paper on Transport he has been rapporteur for several opinions on transport policy and infrastructure.
Mr Nussio is an Electronic Engineer (Rome University, 1987) and he is the Responsible for International Affairs Cooperation in the Service Mobility Agency for the city of Rome. On behalf of the City of Rome and the Agency, he coordinates the international activities related to urban mobility. His unit is involved in about 10 European Research projects, including METPEX on the user satisfaction in using PT, SMARTSET, NOVELOG and CITYLAB on freight distribution, PASTA on the benefit of active travelling and GREENEMOTION on the diffusion of e-vehicles. He is also the Scientific Coordinator for the production of the yearly report on the air quality status in the Rome Municipality and its interrelations with traffic management and Climate Change.
Dr Fotis Liotopoulos CEO SBOING.net
Mr John Porter Director Interactions Research
Dr Liotopoulos is a Computer & Informatics Engineer (1988), with an M.Sc. and a Ph.D. degrees from U. Wisconsin-Madison, USA. Between 1997-2009 he worked as a senior research engineer, research-unit manager, consultant and senior lecturer of various research & academic institutions and as R&TD director of an ICT SME, having successfully managed dozens of innovative R&TD ICT projects. Since 2001 he is teaching associate with the Hellenic Open University, teaching graduate and undergraduate courses in the areas of computer & network architectures, digital communications, performance analysis & optimization. Between 2007-2010 he was elected Gen. Secretary of the Hellenic Informatics Union. Since 2009, he is the co-founder and CEO/CTO of SBOING.net, an innovative SME pioneering in the area of advanced navigation and routing systems and services. Dr. Liotopoulos is Senior Member of IEEE, (co-)author of 40+ publications and 1 int’l patent, with several distinctions for academic performance, research and business innovation.
Mr Porter is Research Director of Interactions Ltd and has a BSc in Biology, and an MSc in Organisation Behaviour. Prior to Interactions, John worked as Director at the Centre for Personal Construct Psychology (London) for 3 years, studying clinical techniques including behaviour change techniques and tools such as role play and fixed role therapy. He also studied and developed software for multivariate cluster techniques. His industrial experience includes organisational change studies in Guinness Ireland, AIB Bank and Foster Wheeler Engineering. John has worked on the following EC projects: GAUDI, CONCERT, STIMULUS, VOYAGER, NICHES, TAPESTRY, CIVITAS 1, CIVITAS 2, CIVITAS Plus MIMOSA, AENEAS, PIMMS, PIMMS TRANSFER START, ITISS, PARTNER and METPEX.
BIOGRAPHIES SPEAKERS
Dr Merja Hoppe Senior Researcher, ZHAW Zurich University of Applied Sciences
Dr Merja Hoppe is a senior researcher and team leader working since 2010 at Zurich University of Applied Sciences, establishing the research field of sustainable mobility at the Institute of Sustainable Development. She is member of the "Horizon 2020 Advisory Group for the Societal Challenge on Smart, Green and Integrated Transport" and mainly working in international research projects financed by the European Union. Merja Hoppe has a PhD in Geography with focus of the thesis on regional economy and globalization, working also on competitiveness of European cities in an EU-Project during the doctorate.
NOTES
THE METPEX CONSORTIUM is coordinated by Coventry University and brings together 16 European partners, from 12 countries
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This project has received funding from the European Union's Seventh Framework Programme for research technological development and demonstration under grant agreement no 314354.
Copyright Š 2015, SIGNOSIS Sprl.
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