EVOLVING EXPERIENCES©

Employee (EX) & Customer Experience (EX)

Tony Johnson is 4xi’s Chief Experience Officer and leads our Evolving Experiences© Practice focused on transforming the Human Experience, and business performance through Employee (EX) and Customer Experience (CX).

EMPLOYEE EXPERIENCE STRATEGY

Creating am EX strategy hand in hand with your business imperative, sharing, learning, teaching, and tools.

Customer Experience Strategy

Focus on your customers and their needs, and how do you drive optimum levels of experience, satisfaction and loyalty.

CULTURE CHANGE

Embracing a Human Experience, people-first approach requires engagement and winning hearts and minds.

TRAINING & PLAYBOOKS

Feet on the ground practical training and support for your team, and the materials that memorialize the strategy.

Measurements Of Success

No program can be successful without the correct measurements and data that align with your imperatives.

Design4life

Our Design4Life© team help organizations create amenities strategies, design, execution, and coaching:

Amenities Strategy

Aligning your organizations imperatives with your amenity strategy is critical to your long-term success outcomes.

Experiential Journey Design

A process that looks at every aspect of the Human Experience from physical, environmental, and experiential design.

DESIGN IDEATION & WORKSHOPS

Structured ideation sessions with key stakeholders to explore the art-of-the possible, trends, and opportunities.

Operationalization

Coordination between all stakeholders: vision with design, architects, designers, and operators to optimize outcomes.

COACHING & SUPPORT

Our world class team of experts to help and support you through the process all the way to execution and beyond.

Measurement Of Success

Ongoing support and expertise to help clients measure performance and line up with critical success factors.