Product Liability Global Practice Group
Introducing Cunningham Lindsey’s Global Product Liability Practice Group
THE FACTS A balancing act Whatever the claim; handling product liability claims is a balancing act. It is about managing the claimant’s aspirations, the policyholder’s expectations under the terms of the policy and protecting the bottom line; all to be achieved whilst undertaking a detailed investigation. We offer a service that embraces active investigation and management of claims in any product liability or recall situation.
Consistent service, delivered locally We recognise the importance of an effective response and have dedicated teams across the world ready to respond.
With skills in diverse industries such as construction, automotive, food and drink and retail we have the breadth of knowledge to support you. Our work need not start when there is a claim. We offer a comprehensive range of pre-loss activities to test and enhance any potential incident response.
Claim management
When you instruct us a team leader from our Global Practice Group will be immediately appointed to co-ordinate all aspects of the claim and its investigation.
Our team can draw on our wider resources, including accountants, engineers and surveyors to support any investigation of cause and quantum.
The team leader will implement an action plan that will typically include the following steps:
We have a wide range of external contacts to provide specialised services including scientific analysis, crisis management, PR consultancy and call centres. Our experience of working with insurers’ appointed solicitors to identify key legal issues is second to none.
Understanding the product Crucial to the successful handling of a product liability claim is a comprehensive understanding of the product. Our approach is one of, “if in doubt follow the product – it starts and finishes there”.
We offer a wide range of services from a full “start to finish” claims adjustment through to expert witness and quantum only exercises.
1. Appoint the right resource 2. Review policy cover 3. Assess total exposure 4. Identify issues and report 5. Review and implement agreed actions The investigation of the claim will allow critical liability issues to be evaluated with the investigative focus very much on options for resolution.
Working with our colleagues around the globe we can provide on the ground investigation and recovery services as needed. Our Global Practice Group ensures a consistent approach.
We recognise our role is to verify the evidence to ensure that all recovery opportunities are protected.
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LOCAL EXPERTISE
Your local loss adjuster Offering a local service to our local markets is a key component of our team around the globe. What we offer is a service that reflects the way you do business locally. But product claims are not always limited by country borders; we live in a world of international trade and we are there to respond to that. Wherever you do business we can be there to support you. Our network of local adjusters brings their knowledge of local regulations and local
“We provide real solutions to real problems� laws to the table. That is only part of the picture as we have the understanding of local business to ensure that we appreciate the commercial realities of the claim. We can negotiate in the right language at the right time.
We regularly manage multi-territory claims providing a consistent approach to third party claims and saving time by a team approach to resolution. The world of business moves fast and we are there to move with it. Should you need to pursue recoveries in other countries our team can advise on local law, the best lawyers to help you and offer practical help in getting your money back. Regular conference calls for practice group members allow everyone to stay up to speed with what is going on in product liability. This blends local news with global claims standards. So whether you are looking for a truly local service or one that crosses borders our philosophy remains the same to understand the claim and to provide real solutions to real problems.
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Transportation and automotive Electrical power leads Wheel bearings Contaminated fuel Auto finishes
Building materials Plasterboard panels Fire resistant materials Adhesives Aggregates
Pharmaceuticals Generics Product design Medical components Product testing
Our exp
PRODUCT LIABILITY EXPERIENCE Food and drink
Electrical goods
Microbiological issues
Kettles
Contaminants
Cooling fans
Packaging failures
Chiller units
Taints
Power tools
Agriculture Feed supply Contaminated dairy products
erience
Striped crops Germination failures GMO issues
Retail
Surface coatings
Own branded products
Paints / fire resistant coatings
Toys and bikes
Adhesives and sealants
Clothes allergies
Printing inks
Labelling
Floor screeds
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MULTIDISCIPLINED TEAM
What we do Our specialist product liability practitioners have dealt with a wide variety of industries and businesses.
The aim of what we do is to help your policyholder to react positively and efficiently to a product liability situation, enabling minimum fuss and maximum brand protection.
Whatever the size of business, however complex the situation, we offer risk managers and insurers a managed response to resolving claims.
By working with your client, we can make sure that a claims situation doesn’t negatively affect their brand position and business.
Blending skills from across the business we provide effective project management and team working that is directed at the early resolution of claims, brand protection and recovery of product.
“We sweat the details, but never forget the big picture” Whilst doing something is generally better than doing nothing, it’s vital that we don’t lose sight of the bigger picture. Many cases will be suitable for settlement; some cases are there to be defended. In those cases, we will advise you of your options and the costs and risks of each option.
With skills in diverse industries such as pharmaceuticals, food chain and retail we have the breadth of knowledge to enable effective recall plans to be drawn up and should the need arise, a dedicated team to implement such plans in a consistent manner.
Product recall Should a recall arise, a team leader will be immediately appointed to co-ordinate all aspects of the claim.
Using detailed project plans and our own analysis tools, we supplement our reports with easy to follow, step by step summaries of each project. These reports ensure you are kept informed and provide a structure for effective management of each claim. every step of the way.
Strength in numbers
To put our dedication to product liability into context, we have 200 dedicated liability experts spread throughout the globe, offering you a 24 hour, 7 day a week service. The product liability team is supported by over 6,800 Cunningham Lindsey employees in over 65 countries.
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MEET THE TEAM
Who you’ll be working with Jonathan Clark Global Product Liability Practice Leader I became a loss adjuster nearly 30 years ago and have worked in claims throughout that time. An early exposure to a products liability claim involving a tainted food product saw my focus move towards specialist claim lines. Having graduated with degrees in biochemistry and biochemical engineering I have had a bias towards manufacturing and retail. Having started my career in the United Kingdom, a move to the Specialist Adjusting Unit of Ellis & Buckle coincided with a spate of significant product liability claims. These included claims for microbiological contamination of foodstuffs which taught me much about the supply chain. Working for a variety of corporations within the United Kingdom we developed an investigative approach, which was defined by understanding the product, where it had been delivered, what its function was and other critical questions. I spent time in
Europe working for clients who had supplied goods across the European Union, this developed my interest in cross border claims handling. We also developed the ability to handle multi-claimant claims and to investigate and settle many third party claims in a consistent and effective way. I have maintained my interest in product liability claims and in recent years have dealt with claims as diverse as bearing failures, crop failures and coating failures in many territories around the world. I have appeared as an expert witness on recall procedures and policy interpretation as well as the assessment of quantum. Throughout my career I have lectured and written on product liability claims investigation and claims management. I’m now based in the London office of Cunningham Lindsey in the United Kingdom as Technical Director. The specialists we have in Cunningham Lindsey are a
great team and I firmly believe we have the skills and practical experience to meet our clients’ diverse needs for product liability claims handling. In the next few pages are details of just some of our team who are there and ready to help you resolve claims. If you would like to assign a claim, discuss a nomination to your account or simply talk to us about how we might work together, please do contact us. Tel: +44 20 7530 0600 Mobile: +44 7789 940 941 jclark@product-cl.com
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Regional co-ordinators
Phil Box North America
Laurence Goodliffe Latin America
Hugh Kennaway Middle East
Wayne Klingler Africa
ASSIGN A CLAIM
Andrew Robinson United Kingdom
Robert Dalton Europe
Robert Williams Asia
Stephen Kay New Zealand
Stephen Hope Australia
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United Kingdom
Andrew Robinson ACII FCILA
Manchester
Andrew has extensive experience in the investigation and resolution of complex, multi-party, national and international product liability and recall claims. Andrew is responsible for developing our product liability discipline. Significant losses/projects handled New build development fires due to defective consumer units Defective food packaging leading to loss of oxygen barrier Surface coating failure on pipeline to power generation site Insect contamination of flour used in bakery products Malicious tampering of nut free ready meal production site Contact details - Manchester, United Kingdom Tel: +44 161 910 5033 | Mobile: +44 7880 780 701 | Email: arobinson@product-cl.com
Jonathan Clark MA MSc Dip Eng ACII FCILA
London
Jonathan has been a loss adjuster for nearly 30 years. He is highly experienced in handling major international product losses across a wide variety of industries including, food, motor, construction, chemical and marine. Jonathan has been called upon as an expert witness on policy interpretations, product recall programmes and loss quantification. Significant losses/projects handled Multi-territory food recall following microbiological contamination Claims for non-performance of pharmaceutical product Taints in vegetable oils due to faulty coating in packaging Bearing failure in motor parts Failure of fire resistant construction materials Contact details - London, United Kingdom Tel: +44 20 7530 0600 | Mobile: +44 7789 940 941 | Email: jclark@product-cl.com
Graham Ginn ABEng ACII FCILA FUEDI ELAE
London
Graham joined the insurance industry in 1982, he has many years of experience in dealing with public and product liability claims in a variety of industries. Significant losses/projects handled Lettuce seed - problems arising from description of the product Celery seed - multi party seed treatment matter Electrical capacitors- series of fires from the supply, involving international parties Immersion heating kit -multiple claims arising from fires Quadraseal packing problem - where the packaging did not perform Contact details - London, United Kingdom Tel: +44 20 7530 0685 | Mobile: +44 7880 780 111 | Email: gginn@product-cl.com
BIOGRAPHIES Alan Vallance ACII FCILA
Birmingham
Alan has held a management position since 1998, he continues to handle product liability losses, many of which are specific referrals from clients. Significant losses/projects handled Fire loss in food factory involving a modular plastic conveyor belt Loss of farm reared salmon involving the alleged failure of a mooring chain Loss of flavoured water due to use of incorrect ingredient in flavouring Product liability and recall loss for contaminated mineral water giving rise to a multi-claimant loss for minor health problems Contact details - Birmingham, United Kingdom Tel: +44 121 233 6722| Mobile: +44 7880 780508 | Email: avallance@product-cl.com
Birmingham
Adrian Foster LLB (Hons) Adrian has specialised in complex and major loss since 1999. He is experienced in both property and personal injury losses, and his technical expertise includes products liability and recall both at home and abroad, with extensive experience in the food, agricultural and chemical sectors together with heavy industry. Significant losses/projects handled Product recall of contaminated foodstuffs Closure of shopping centre due to petrochemical escape Claims against Statutory Water Authority including pollution claims Claims for failure of chemicals to perform intended function Contact details - Birmingham, United Kingdom Tel: +44 121 233 6757 | Mobile: +44 7880 780 223 | Email: afoster@product-cl.com
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Europe
Robert Dalton
United Kingdom
FCILA FUEDI ELAE FRSA Robert has over 30 years of adjusting experience, having spent the last 24 years working as an international adjuster dealing with claims all over the world. He has dealt with various product liability losses within a wide variety of industries. Significant losses/projects handled Various product liability losses in the canning, polyolefins, agrochemicals and electronics industries Alleged failure of electric glass furnace Performance failure of roof tiles (UK-wide) Silo collapses
Contact details - London, United Kingdom Tel: +44 20 7816 1800 | Mobile: +44 780 103 9441 | Email: rdalton@product-cl.com
Henri Chantry
Belgium
Henri joined the insurance industry in 1988. He is a Merchant Navy Officer and has graduated in nautical sciences/cargoes/transport and logistics. Significant losses/projects handled Edible oils and petrochemical cargo claims Product liability claims (polymers, concrete, food, packing and chemicals) Pollution related to oil spills (industrial and domestic) Food recalls at national and international (EU) levels (sunflower oil in 2008 and curry powder in 2009) Transport/logistic/tank storage/nautical/road/rail Serial damages Contact details - Antwerp, Belgium Tel: +32 3 541 45 39 | Mobile: +32 478 55 90 78 | Email: hchantry@product-cl.com
Ruth Saeys MSc
Belgium
As a graduated Geologist, Ruth was active in the sector of environmental consultancy for many years. Ruth was primarily assigned assessments regarding environmental related files, but is now handling various claims involving product liability. Significant losses/projects handled Recall operations and claims handling contaminated sunflower oil Recall operations and claims handling contaminated curry powder Contaminations of biscuits, rump steaks, frozen vegetables, sauces, spices and milk Liabilities due to failure of automotive components
Contact details - Antwerp, Belgium Tel: +32 3 541 45 39 | Mobile: +32 479 23 83 03 | Email: rsaeys@product-cl.com
BIOGRAPHIES Bob Vermeiren
Belgium
Bob has been a loss adjustor since 1984. Given his professional background in production, warehousing, transport and inspection of primarily liquid cargo and granulates, he initially decided to specialise in that particular field. In the meantime however, he has expanded his activities into the area of liability claims in practically all disciplines, with specific emphasis on environmental issues. Significant losses/projects handled Dioxin crisis, product liability Tank collapse, third party and environmental Marine cargo and warehousing Product contamination involving liquids and granulates Environmental claims involving soil pollution Contact details - Antwerp, Belgium Tel: +32 3 541 45 39 | Mobile: +32 475 748 942 | Email: bvermeiren@product-cl.com
Mogens Baad
Denmark
Mogens has over 35 years of valuation and loss adjusting experience within property and liability claims. He has dealt with various product liability losses within a wide variety of industries. Significant losses/projects handled Losses from supply of machinery Liabilities from construction components
Contact details - Ballerup, Denmark Tel: +45 44 85 86 31 | Mobile: +45 40 55 03 27 | Email: mbaad@product-cl.com
Ronan Le Goff MS FUEDI ELAE
France
Ronan has over 20 years of practice in the financial risks environment. He has broad experience in financial case management studies, combining product and contractor's liability consequences with intangible loss assessments. Significant losses/projects handled Recall - sunflower oil contamination – multi-territory Recall - local food administration injunction, following contamination Dealing room business interruption assessment following a fire Recall of faulty banknotes and recourse against holographic manufacturer Various product recall claims for electrical equipment Recall enforced by local food administration injunction after a massive moth contamination in porridge Contact details - Paris, France Tel: +33 1 40 22 80 46 | Mobile: +33 6 86 48 44 90 | Email: rlegoff@product-cl.com
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Europe
Markus Montigny BSc PgD
Germany
Markus is a graduated engineer, post-graduated in business administration, and has over nine years international insurance and claim experience, which includes EAR/CAR, MB, property and product liability losses. He has previously worked over eight years for leading firms within the electrical engineering sector, four of these years he was based in Brazil. Significant losses/projects handled Motor liability claims Electronic equipment liability Pharmaceutical product liability claims Contact details - Munich, Germany Tel: +49 89 930 86 346 | Mobile: +49 176 2045 1671| Email: mmontigny@product-cl.com
Jens Cornelius RA (Lawyer)
Germany
Jens has a state examination of law degree and is licensed to practice law as an attorney. He has many years of experience in dealing with liability and product liability claims including policy interpretation, preventing future claims, pre litigation planning and litigation management in a variety of industries. Significant losses/projects handled A series of major personal injury compensation claims caused by defective design and manufacture of bicycle parts (fork and handlebar) Claims for foreign objects in food products and soft drinks which resulted in a health disorder Defective water filters leading to a microbiological contamination of drinking water in a hospital Contact details - W端lfrath, Germany Tel: +49 17 575 65 675 | Email: jcornelius@product-cl.com
Padraig Croke FCII FCILA AIRM FUEDI ELAE
Ireland
Padraig has worked in the insurance claims arena for over 30 years, he has a particular interest in complex liability and professional indemnity claims. He has handled both property and liability related claims with recent experience being concerned with high value products liability and professional indemnity claims. Significant losses/projects handled International drinks company product recall and consequential losses Agri-Supplier claims arising from defective products supplied to United States Commodity supplier claim arising from supply of contaminated product into Agri-Food business and subsequent recovery Contact details - Dublin, Ireland Tel: +353 1 207 5100 | Mobile: +353 87 625 8416 | Email: pcroke@product-cl.com
BIOGRAPHIES Paola Perone AVV (Lawyer)
Italy
Paola joined the insurance industry in 1996, she has advised insurers on product liability losses in the food and consumer industries. In Europe, these have included defects and contamination of food stuffs, defects in machineries, chemical products and aseptic packages. Significant losses/projects handled National and international product losses (liability and recall) including food industry, consumer chemical industries Product liability claim involving a defective supply of aseptic bags resulting in contamination of juice Product liability claim involving a defective supply of synthetic resins Product liability claim involving a defective supply of sticks used for welding Contact details - Milan, Italy Tel: +39 02 4541 3510 | Mobile: +39 3471 508 581 | Email: pperone@product-cl.com
Enrica Verini AVV (Lawyer)
Italy
Enrica has experience in claims handling, providing legal advice on policy wordings and on out of Court settlements between insurers and insured parties and managing auditing activities in favour of international insurers. In particular she has experience in claims handling and loss adjusting activity on insurance international programs, claims settlement on property casualty (product liability; public liability, business interruption) RCO/RCT national and international losses. Significant losses/projects handled Product liability claim involving a defected production of cement used in construction of a sea wall Product liability claim involving a defected production of cement for civil private use Contact details - Genoa, Italy Tel: +39 01 0544 6571 | Mobile: +39 338 6791 380 | Email: everini@product-cl.com
Eugene Zaraysko
Russia
Eugene has many years experience in dealing with product liability claims. He joined Cunningham Lindsey in 2008. Significant losses/projects handled Liability for fire damage of refrigerator Damage of warehouse inventory/stock, damage assessment Liability for glass panels in container causing damage Cargo of ceramics for chimneys damage in transit Contamination of food products resulting in damage Contact details - Moscow, Russia Tel: +7 495 363 61 41 | Mobile: +7 925 091 55 64 | Email: ezaraysko@product-cl.com
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Europe
John Barlow ACII FCILA FUEDI ELAE FIFAA
Spain
John has over 30 years of experience within the industry and has dealt with various product liability losses within a wide variety of industries Significant losses/projects handled Product recall, multi-national car maker Damage to fine wines by defective cork Defective seeds, horticulture Damage by imported copper connections for building industry Defective TV and white goods products, electronics industry Contact details - Madrid, Spain Tel: +34 91 458 33 25 | Mobile: +34 629 14 39 33 | Email: jbarlow@product-cl.com
Francisco Lopez de la Serna FUEDI ELAE Abogado (Solicitor)
Spain
Francisco has over 15 years of experience in the liability claims environment. Involved in many product liability cases including major property, cargo, aviation, employers and professional liabilities. Business areas include construction, public administration, hoteliers, automotive, telecommunications, food and beverage. Significant losses/projects handled Ukrainian sunflower oil crisis – local and cross border claims Glass bottles manufacturer, alleged product defects Electric appliances, alleged product defects Contact details - Madrid, Spain Tel: +34 91 556 48 51 | Mobile: +34 659 01 39 66 | Email: flopez@product-cl.com
Paul Frösegård
Sweden
For 20 years Paul has worked with all types of insurance claims. He has a Master of Law degree and joined Cunningham Lindsey in 2001. He has dealt with various product liability losses within a wide variety of industries throughout Sweden. Significant losses/projects handled Various product liability losses for the construction industry Various product liability losses for the logistics industry Various product liability losses for the engineering industry
Contact details - Stockholm, Sweden Tel: +46 8 445 1371 | Mobile: +46 70 674 7078 | Email: pfrosegard@product-cl.com
BIOGRAPHIES Frank Minderhoud re FCILA ELEA
The Netherlands
Frank joined the insurance industry in 1973 and has experience in dealing with all kinds of product liability claims throughout The Netherlands and Europe. Significant losses/projects handled Multimillion recall and liability losses on dairy and other food products Responsible for the run off of an American insurance company Responsible for the Continental European part of a world wide liability program
Contact details - Rotterdam, The Netherlands Tel: +31 882 866 464 | Mobile: +31 653 443 319 | Email: fminderhoud@product-cl.com
Jeroen van de Mortel MSc
The Netherlands
Jeroen focuses on product liability losses, mainly in the chemical and food industry. Contaminations in chemicals and out-of-spec raw materials have his particular interest. The recall losses he has previously dealt with, were mainly food related. Significant losses/projects handled Cheese taste deviation, product liability and recall loss Corrosion/contamination of storage facilities, product liability Bacterial contamination of preserves, product liability Damages to coatings, product liability Contact details - Eindhoven, The Netherlands Tel: +31 882 866 613 | Mobile: +31 6 51 613 206 | Email: jvdmortel@product-cl.com
The Netherlands
Tef Tevonderen Tef specialises in product liability and recall claims within the paint, chemical, food, feed and packaging industry. He also deals with non-food product liability claims and recalls including the automotive industry. Tef also serves as a recall consultant, supporting companies that face a public recall Significant losses/projects handled Bacterial and chemical contaminations in various food and feedstuff Contaminations with non allowed GMO material in food and feedstuff Delamination and other defects in paint systems Insufficient oxygen barrier in plastic packaging material Contact details - Amsterdam, The Netherlands Tel: +31 882 866 464 | Mobile: +31 653 562 874 | Email: ttevonderen@product-cl.com
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Latin America and Middle East
United Arab Emirates
Hugh Kennaway ANZIIF Hugh has over 20 years of loss adjusting experience and is an experienced property damage, liability and business interruption adjuster within the energy and construction industries. Significant losses/projects handled Diaper manufacturer Irrigation tubing SUV tyre failures Contaminated cooking oil Turbine blade failure Contact details - Dubai, United Arab Emirates Tel: +9714 286 8636 | Mobile: +971 50 457 9724 | Email: hkennaway@product-cl.com
Laurence Goodliffe FCII FCILA FUEDI ELAE
Venezuela
Laurence has experience of property and liability claims including power generation, petrochemical, textile and the pulp and paper industries. He has also been involved with a number of CAR and EAR risks including mass transit projects and managed various catastrophe teams throughout the Caribbean. Significant losses/projects handled Bangkok Subway project Bangkok waste water treatment project Highway 2000 project Water tube boiler explosion, petrochemical complex Products liability involving defective explosive products
Paper Mill fire Breakwater project International waterfront development Hydrogen reformer failure, oil upgrader facility Various turbine failures in LNG plant
Contact details - Caracas, Venezuela Tel: +58 212 286 4635 | Mobile: +58 414 200 0073 | Email: lgoodliffe@product-cl.com
Mexico
Laura Sanchez LLB Laura´s product liability knowledge covers technical training regarding general liability coverage policies. She has also been involved in the design of insurance programmes for multinational and Colombian companies, having to analyse product risk for the client and propose the best coverage for them according to the market. She has also been part of a broker claim handling team, which was dedicated to managing complex product liability claims. Significant losses/projects handled Product liability claim involving defective production in manufacturing company Placing product liability coverage for a food products company Providing risk awareness training for a major Colombian corporation, including type and extent of coverage Contact details - Mexico City, Mexico Tel: +52 555 322 5724 | Mobile: +52 155 9197 9105 | Email: lsanchez@product-cl.com
BIOGRAPHIES
Australasia
Stephen Kay BTech (Hons) (Food Tech) Grad Dip (Ops Mgmt) ACLA
New Zealand
Stephen is a qualified food technologist and chartered loss adjuster with over ten years of experience in the food manufacturing industry in technical and operations management roles. He has spent the last nine years specialising in the investigation and adjustment of large and technical liability and product claims. Significant losses/projects handled Insecticide damaging orchids Meat chemical contamination claim Dairy product flavour deterioration Pig vitamin supplement deficiency
Packaging failure of frozen yoghurt snacks in multi-territories Microbial contamination of cherries to Japan Allegation that machine introduced bacterial rot into potatoes Alleged faulty storage of thousands of photocopiers
Contact details - Auckland, New Zealand Tel: +64 9 520 9053 | Mobile: +64 21 774 587 | Email: skay@product-cl.com
David Coombes LLB
Australia
Having a background in litigation, David has loss adjusting experience in the investigation, management and adjustment of a range of technical claims. He has since been regularly involved in diverse classes of claims including product liability and recall, involving both domestic and offshore losses. Significant losses/projects handled National product liability and recall claim involving bottled water and related products Claims involving the escape of gas product, causing significant alleged losses Medical product liability involving alleged contamination of saline and related solutions Food industry related product liability recall claims Contact details - Victoria, Australia Tel: +61 3 9684 3000 | Mobile: +61 420 958 410 | Email: dcoombes@product-cl.com
Stephen Hope MRICS ACILA
Australia
Stephen has been involved in many major product liability and recall matters including insurance claims and litigation support across a variety of industries. He has assisted clients, particularly within consumer products, as well as food and packaging and automotive industry. Significant losses/projects handled Recall / liability associated with defective packaging of over 1 million filled bottles of wine Product liability, recall and guarantee claim arising from defective vehicle transmissions. Development of comprehensive product recall plan for major tobacco manufacturer High profile product recall of major pharmaceutical branded product Contact details - Victoria, Australia Tel: +61 3 9684 3000 | Mobile: +61 421 614 278 | Email: shope@product-cl.com
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The Americas
Philip Box ACII FCILA FUEDI ELAE
United States
Philip has over 35 years of experience as a multi-line international adjuster and has lived and worked in Asia, Africa, Europe and the United States, the latter for 20 years where he has handled many major products claims. Significant losses/projects handled Beverage contamination, product recall and liability Chemical industry, product recall Food ingredients, product recall Animal feed, product recall Building materials, product recall Mechanical products, product liability Contact details - Georgia, United States Tel: +1 770 828 0098 | Mobile: +1 770 595 3163 | Email: pbox@product-cl.com
John Kavanagh ACII FCILA
United States
John has over 40 years of experience as a loss adjuster, investigating a diverse portfolio of claims for the North American, London and international insurance markets. Significant losses/projects handled Children’s cot manufacturer, product recall Food processing manufacturers, product recall and liability claims Bottle manufacturer, product recall Paint and adhesive manufacturer, product liability Pharmaceuticals, product contamination and recall Buildings products, products recall Contact details - New York, United States Tel: +1 212 571 6833 | Mobile: +1 917 440 2640 | Email: jkavanagh@product-cl.com
Stephen Roberts LLB FCILA Stephen has 30 years of experience in the insurance industry as an independent loss adjuster dealing
United States
with various product liability losses in a variety of industries. Significant losses/projects handled Food contamination, product recall Almond recall Contamination of spinach, product recall Peach contamination, product recall Faulty steering cylinders
Pet food recall Dairy contamination, product recall Faulty oil cooler Blood plasma contamination, product recall Contaminated juice, product recall
Contact details - California, United States Tel: +1 626 792 4009 | Mobile: +1 760 801 4170 | Email: sroberts@product-cl.com
BIOGRAPHIES Peter Sanderson ACII FCILA
United States
Peter has over 25 years of experience within the industry where he has dealt with various product liability losses in a variety of industries. Significant losses/projects handled Numerous defects and extended warranty claims in the North Sea Product liability claims involving specialist polymers to manufacturers Product liability claims involving crop damage, crop failures and loss of yields Product liability claims following unauthorised GMO releases Numerous defects and extended warranty claims involving HVDC equipment supply Product recall liability involving a glass bottle manufacturer Contact details - New York, United States Tel: +1 646 839 9425 | Mobile: +1 646 270 1490 | Email: psanderson@product-cl.com
David Merriott
Bahamas
David has over 23 years of experience within the industry he has dealt with various product liability losses in a variety of industries. Significant losses/projects handled Product liability claims for the automotive industry Coal mine liability Textile industry fire
Contact details - Nassau, Bahamas Tel: +1 242 323 1531 | Mobile: +1 242 376 4648 | Email: dmerriott@product-cl.com
John Farthing FRICS FCILA ACIArb FUEDI ELAE FIFAA
Canada
John has handled major commercial losses for over 30 years. These have included claims in a variety of businesses and industries, including losses at food production facilities and other retail suppliers. The losses have involved property damage, business interruption and product contamination/recall Significant losses/projects handled Major fires at food production plants, retail outlets/warehouses, other manufacturing industry Management of client accounts either solely or with team Product losses (recall) for food industry
Contact details - Vancouver, Canada Tel: +1 604 632 9903 | Mobile: +1 778 918 1750 | Email: jfarthing@product-cl.com
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Asia and Africa
Robert Williams ACII FCILA
Singapore
Robert joined the company in 2004. He has a dual role involving both regional and local Singapore operations, handling major technical property and liability losses, broker liaison and catastrophe support throughout Asia. Significant losses/projects handled Losses at Wafer Fab following supply of off specification industrial gas Defective printed circuit boards installed in mobile phones supplied worldwide Defective sealing compound used by can manufacturer Stator failure due to slot wedge contamination impacting major refinery Chlorine gas escape from defective valve which damaged plant baby food manufacturing facility Contact details - Singapore Tel: +65 6391 1577 | Mobile: +65 9780 9718 | Email: rwilliams@product-cl.com
Yogesh Gandhi
India
Yogesh began his adjusting career in 1976. He has extensive experience of fire and engineering claims including all varieties of engineering plants, such as petrochemical, thermal and hydro electric, chemical and fertilizer plants including businesses interruption. He also has considerable exposure to liability claims. Significant losses/projects handled Oil exploration platform loss under construction Property damage in aluminium plant Product liability claims within the engineering and chemical industries
Contact details - Mumbai, India Tel: +91 22 4050 3000 | Mobile: +91 98 2014 3581 | Email: ygandhi@product-cl.com
Ulysses Icalla
Philippines
Ulysses has been in the adjusting profession for over ten years. He specialises in miscellaneous casualty claims (fidelity, bankers blanket bond, DDD, MSPR, CGL/public liability). He also handles property (stocks), and marine claims. Significant losses/projects handled Conducted investigation regarding defective fabrics in the Philippines Clinical trial claims Defective supply of hotdog casings resulting in the contamination and recall of hotdogs Product liability claim involving a skin allergy due to the intake of doctor-prescribed medication Damage to paper wrappings for cigarette filters, following a fire allegedly due to a supplied laser perforation system Contact details - Manila, Philippines Tel: +632 527 7070 | Mobile: +639 1882 77071 | Email: uicalla@product-cl.com
BIOGRAPHIES Paul Lam ACLA China Licensed Loss Adjuster Chartered Loss Adjuster
China
Paul has been a loss adjuster for over 30 years. He is experienced in handling major international product losses in Hong Kong and China including motor parking assisting system, electrical appliances, chemical, fertilizers, textile, coat hangers etc. Significant losses/projects handled Defective electrical appliances causing fire and accidents Fertilizers causing agricultural losses in various area of China Defective textiles supplier causing product defect in garment manufacturing Defective parking system supplier including product recall Contact details - Shanghai, China Tel: +86 21 6339 1108 | Mobile: +86 159 1988 7908 | Email: plam@product-cl.com
Korea
B.M. Park B.M. Park is a loss adjuster, handling all types of property losses including construction, liability and marine losses for over 26 years. He has worked for the biggest adjusting company as the Cunningham Lindsey Korean associate during the last ten years, prior to being the Representative Director of Cunningham Lindsey Korea in August 2009. He is highly experienced in handling multi-national product losses across a wide variety of industries including electronic-electric appliances, logistics and marine. Significant losses/projects handled Claims for supply of defective electronic appliances Products liability claim for logistics operator
Power failure of semiconductor plant Temperature problem of cold storage warehouse
Contact details - Seoul, Korea Tel: +82 70 7730 7810 | Mobile: +82 10 4374 7124 | Email: bmpark@product-cl.com
Wayne Klingler B Com LLB AILA
South Africa
Wayne has been providing professional services to the insurance markets in the investigation, evaluation and adjustment of various categories of claims for ten years. He specialises in liability claims, in particular product liability and defective workmanship claims across a wide variety of industries. Significant losses/projects handled Food industry - Damage claims following contamination of edible oil products Mining industry - Damage claims following the sales of defective heavy duty filters fitted to machinery Paint industry - Damage claims following the sale and application of defective paint (major contracts) Cosmetic/Healthcare industry - Damage claims following the distribution of defective containers Contact details - Johannesburg, South Africa Tel: +27 11 557 9000 | Mobile: +27 83 443 0636 | Email: wklingler@product-cl.com
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What our clients say “I am very impressed with the level of service I have received. You kept me well informed throughout, went above and beyond finding necessary evidence. I really appreciated how you made things easier for me.” “Thanks a million for your support throughout this whole process. Without the assistance of Cunningham Lindsey, I don’t believe that we would have got to this conclusion so quickly.”
“I would like to thank you for your willingness to provide us with technical information on transformers in general, on the basis of your vast experience in this field... and for your continued professional and technical support, in this co-ordinated effort geared towards protecting our interests as insurers.” “You guys are doing a really good job. You are just the best! We have high regards for your company and your team. Thank you for everything.”
COMMUNICATION
Easy to do business with We can draw on our experience to work with you to stress test policy wordings and provide you with a nominated lead adjuster for your account with us. We are always ready to review any case for you to see where we could add value to your claims handling, where we can’t we will say. Our knowledge of the market allows us to determine the lost effective claims strategy with you.
“The key to success is early notification.”
The key to success is early notification and we are happy to accept nominations to any global or other account, which helps speed the process of understanding the business and its particular challenges. Working with insurers, brokers and risk managers we can ensure that a range of pre-loss preparation is part of the service.
For many years we have recognised how IT contributes to a first class service and have pioneered the development of tailored systems geared around your needs.
The team, who will be working on your claim or your account, will be made up of senior adjusters with many years of product liability experience.
Using the full depth of our IT resources, we have developed web-based claims reporting and monitoring systems, which means that authorised clients have 24 hour access to claims information, 365 days a year. This is all part of the service.
Their sole aim is to ensure that your interests are properly represented, to ensure you reach a satisfactory conclusion promptly.
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GLOBAL NETWORK
Global network We undertake assignments in every country in the world from offices established in:
Argentina Australia Austria Bahamas Bahrain Belgium Bolivia Brazil Canada Chile China Colombia Cyprus Denmark Dominican Republic France
Germany Greece Guam Hong Kong Hungary India Indonesia Ireland Italy Ivory Coast Japan Kenya Korea Kuwait Malaysia Mexico
Netherlands Netherlands Antilles New Zealand Nigeria Oman Pakistan Papua New Guinea Peru Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Singapore
Slovakia South Africa Spain Sweden Taiwan Thailand Trinidad Turkey United Arab Emirates United Kingdom United States Venezuela Vietnam Zambia
Cunningham Lindsey’s network of offices
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cunninghamlindsey.com
cunninghamlindsey.com