Caregiver survey achieves pleasing results

Late last year 817 SEM caregivers responded to our annual Caregiver Engagement Survey providing an overall mean score of 3.93 out of 5. This is a pleasing result given the many challenges we have faced over the past couple of years. It reminds us that the most consistent factor in caregiver satisfaction is not the external influences but how we treat each other. These results show us that we have a workplace that is generally allowing people to feel satisfied and supported.

57%

In SEM our strengths have been identified in the following areas:

• Teams hold themselves accountable for providing safe, high quality of care and/or services.

• Caregivers go the extra mile at work to ensure patient/client safety.

• SJGHC is a safe place to work.

• Leaders hold caregivers/teams accountable for providing a safe, high quality care/service.

• Caregivers are proud to work for SJGHC.

3.93

77%

Engagement surveys also offer us an opportunity to consider where we can enhance the caregiver experience so the following areas are where we have scored lowest and we need to consider strategies for improvement:

• Involving caregivers in decisions that affect their work.

• Poor performance is not tolerated from individuals and groups.

• Recognising excellent performance.

• Provide opportunities at SJGHC for professional development.

• Good balance in allocation of resources.

Next steps

1. Our HR Business Partner, Nicki Hockley, is planning a number of caregiver focus groups that will provide information on the SEM and local hospital results, with the aim to gather your thoughts on new strategies and determine how we can improve. If you are unable to attend these sessions we will create other ways for you to provide your input.

2. This will enable the leadership team to develop a plan to enhance the SEM hospital work environment.