Shaping the future of collaboration
Co-workers looking for help…
Co-workers who can offer help…
What if you could have a social collaboration platform allowing your co-workers to easily take advantage of the power of crowdsourcing within your company?
Traditional barriers to collaboration Mapping of employee’s skills is not always available Who need skills and for what? Difficult to evaluate the skills of employees Difficult to deal with intra-organisation charges Internal knowledge is not always documented (content or people)
Organisation trying to promote mutual aid, but…
SkillDeal makes it happen People who need help, but…
People who can offer help, but… I don’t know who would have some time for me now I don’t know who knows what I don’t dare to ask I don’t want to waste my time I am too shy to ask… I have nothing to give in return I don’t know my other colleagues enough (silos)
What would I get to help someone else? I don’t want to become the new help desk of the company I have lost the advantage of my expertise from my previous job It does not benefit the objectives of my manager I don’t know my other colleagues enough (silos) I don’t know who needs my help
SkillDeal makes it happen SkillDeal is a social collaboration platform allowing users to quickly and easily take advantage of the power of crowdsourcing within your organisation.
People who need help
SkillDeal matches needs and skills, connects people, with time as a currency
Requests
Offers
Benefits for your employees • • • • •
Simplify troubleshooting Direct access to company experts Skill development An increase in job satisfaction and well-being at work Access to development and training opportunities
People who can offer help
Benefits for your organisation • • • • •
Save time and money Focused training and advice Reinforce talent management Break down business silos Discover new talents
Easy collaboration in 6 steps
Easy access
When deal has been performed, both employees evaluate the deal
Experts view and can accept a deal
Web based SaaS application, nothing to install
Evaluation of the deal
Define your profile
View and accept the deal
Create a deal
Notify experts
SkillDeal notifies potential experts
Easily define the skills you want to share with your colleagues
Create a request for help
Easy collaboration in 6 steps
Easy access SkillDeal is a SaaS (Software as a Service) application. There is nothing to install on your side. Your users have fast, secure access to their profiles and can be ready to go within minutes. A SSO (single sign-on) connection is also available so you can avoid having to remember additional logins and passwords.
Easy collaboration in 6 steps
Manage your profile Users can easily select and add the skills they’d like to share with their colleagues. They also start off with a set number of minutes in their account, so they can start posting and/or responding to requests right away.
Easy collaboration in 6 steps
Create a deal When a user needs help, he creates a request. He selects the talent needed for the task, describes the request, bids a number of minutes, and specifies the date by when the problem must be resolved.
Easy collaboration in 6 steps
Notify experts SkillDeal then sends an email notification to those people who meet the talent requirements. No more wasting time on finding experts - SkillDeal takes care of all that for you. The selected experts are notified almost instantly when a deal is posted.
Easy collaboration in 6 steps
View and accept a deal Experts have access to the description of David's request. They can ask questions or submit a counterproposal to suggest a different budget or delivery date. All of these actions are available in the DealBox. Barbara is interested and accepts David's deal. When the project is completed, she is credited with the agreed upon minutes that were offered in the bid.
Easy collaboration in 6 steps
Evaluating a deal At the end of the process, David has the opportunity to provide a review of the work performed by Barbara. This feedback is very important: The person who posted the deal gives feedback on the quality of service and thanks the expert. The expert receives the positive feedback, which will encourage her to share her skills again.
Requests to team experts Team of experts
Private team of experts
Assign a talent to a group of experts: • Everybody can see or comment on the requests • Only the team expert members will be able to accept the deal
Assign a talent to a group of experts and make it private • Requests are visible only to requester and experts • Only the team expert members will be able to comment or accept the deal
Applies to: • Support requests related to a new application • Support requests related to a new project • Support requests related to a new process or event
Applies to: • Support requests requiring more privacy (legal, HR, …) • Request related to an event organization
Legal New Solution Visible No
No
No access
It happens on SkillDeal Training each other… Thomas published a request for an hour training (in Design Thinking) during lunch time. His colleague Diego accepted the deal… A few hours later, 4 additional people asked to participate. With one deal, 5 employees have been trained at a very low cost…
Helping each other… Catherine (54 years — Brussels — French) was desperate with a complicated Excel sheet to realize. Her Excel skills were not sufficient to do the job. Instead of spending a day trying to figure out by herself, she published a deal on SkillDeal. After a few minutes, Geert (26 years — Antwerp — Dutch) accepted the request. In 45 minutes, he delivered a perfect excel sheet (with all the required functions and formulas Catherine needed).
Qualitative benefits Boost knowledge and internal networking
Stimulate problem solving
Break down internal walls Connect needs & skills Reveal hidden talents Get in touch with the whole organisation
Requests sent by employees are instantly shared with the right experts for rapid and effective resolution Voluntary work increases quality and accountability
Take advantage of reporting User data’s are valuable for your business Knowledge mapping: your strengths and weaknesses Document internal knowledge Find the right expertise in your company first …
Provide a fair collaborative framework On SkillDeal, minutes are the form of currency. Your time is literally money! Users “pay” and “are paid” in minutes for the help they receive or give
Increase employee engagement Improving the ability to share talents and encouraging teamwork leads to increased employee satisfaction Boosting networking provides a quick and easy way to connect to people
Quantitative benefits Cost reduction Knowledge sharing can reduce the need for external training, which may not be as focused or effective as it needs to be. Leveraging your company’s experts via SkillDeal drives work completion quickly, efficiently and effectively
Reduce external costs
Improve efficiency
In a company of 1000 employees, if everyone saves the equivalent of one hour of external training or consultancy during the year, the company saves between 59.000 and 109.000 EUR each year Hypothesis for calculation ✓ Cost external trainer between 100 and 125 EUR/H, a consultant between 100 and 150 EUR/H ✓ Average employee cost at 41 EUR/H*
On average, an expert spends 1 minute of his time where a requestor would need 7,7 minutes In an organisation of 1.000 employees, if everyone exchanges 1 hour during a year, the company wins 7.700 hours of efficiency
*In Belgium - Industrial sector — in 2012 (source : stabel.fgov.be)
User adoption is high 140
140
105
105
70
70
35
35
0
0
81% of the users would recommend SkillDeal to a colleague
86% of the users confirms that SkillDeal is useful
30
140
23
105
15
70
8
35
0
91% of the users confirms that SkillDeal is easy to use
0
84% of the users confirms that spending time on SkillDeal will save them some time
User adoption is high Users like it
Experts like it
“Simple, nice design, and effective. It is very easy to document your own talent profile. As soon as we are active, it is very simple, as well: we create the request in a jiffy and experts are notified simultaneously. When someone needs your skills, your are notified. We do not usually know the skills of the other employees. With SkillDeal, you do not need complicated and time consuming introductions. People define their needs and only people willing to help will reply, so the collaboration process is simplified. Without hesitation or shyness, you can ask for help from people you don’t know. In short, everything is simple, fast, and efficient.”
“I am always ready to help my colleagues when I know I can bring them something valuable. Furthermore, from my standpoint, an organization that works well is first a place where everyone helps each other with their own skillset. I love using SkillDeal because the solution is an amplification of this mindset. I can help colleagues with whom I had no contact before but need someone with my skills. Ultimately, SkillDeal gives me more visibility as an expert within the company.”
Easy set up Peace of mind Fast and easy setup Authentification via Saml2 Any reporting available on demand Multiple interface options via restful services New releases included
Solid technology SaaS (Software as a Service) ✓ on site implementation possible 100% of customer data encrypted 24/7 health check every 30 seconds Automated backup High level of scalability Multiple security features Cooperation with your IT teams Hosting provider in Europe (Germany) ✓ ISO 27001/9001 Certified ✓ 9 other security standards and certifications
User adoption support We provided everything to make it work Deployment plan Gamification and smart evaluation Top of mind campaign ‘Admin’ newsletters
Data analytics About your users Who are your experts Who are the top experts List of user skills …
Talents strengths and opportunities What are the hot request of the moment Identify training, support opportunities Average resolution time by talent …
Collaboration metrics How much time spend on collaboration Number of requests by talent Expert/Requester balance Average solution time …
Saving estimates Estimate how much you saved on external training, consultancy, external advise. …
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contact@skilldeal.be