Business Jet Traveler’s 2nd Annual
Readers’ Choice Survey
}
}
Why do BJT readers fly privately? What have they liked and disliked about the aircraft they own and which models would they choose if money were no object? We posed these and many other questions to our readers and received answers from nearly 750 of you. Here’s what our subscribers had to say about business aviation this year.
fLYING PRIVATELY fLYING
} PRIVATELY
}
What are the three most important reasons you fly privately?
Most Important
Second Most Important Third Most Important
Save time Ability to use airports that airlines don’t serve More comfortable flight Ability to work en route Privacy Security 0
100
200
300
400
500
600
Number of Respondents
}Which three aircraft features are most important to you? }
Most Important Second Most Important Third Most Important
Range Economical operation Cabin size Aircraft manufacturer Age of aircraft Speed Cockpit technology Aircraft model’s accident history Runway performance Cabin amenities Product support history Baggage space 0
50
100
150
200
250
300
350
Number of Respondents
}How does safety factor into your choice of providers? } I trust that safety is a given when I fly privately. I rely on recommendations from friends or colleagues.
21%
“
Our jet is Like a time machine.
25%
54%
I fly only with operators that have passed safety audits.
It Allows for getting much more
”
accomplished in a given day.
–an aircraft owner
fractional shares fractional
} shares
}
If you’ve owned a fractional share within the past three years, how did you select the provider?
1%
Used consultant
Please rate your fractional provider on each of these factors from poor (0) to excellent (3). Average Ratings
Other
17%
42%
5%
Found online
35%
Recommendation from friend or colleague Previous experience with provider
Customer service Cleanliness of aircraft
2.34
Age of aircraft
2.33
Overall satisfaction
“
2.22
Peak-day policies
1.97
traveler demanding professional service.
Residual-value terms
”
–a fractional-share owner
Jet Cards JET } 3%
2.40
Aircraft model choices
Value for price paid
Used consultant
2.48
Availability of aircraft on short notice
Fractional Shares are the best option for the
CARDS
2.60
}
If you’ve had a jet card within the past three years, how did you select the provider?
Poor 0
Adequate 1
1.81 1.30 Good 2
Excellent 3
Please rate your jet card provider on each of these factors from poor (0) to excellent (3). Average Ratings 2.41
Cleanliness of aircraft
2.31
Customer service Other
14%
42%
6%
Found online
34%
Previous experience with provider Recommendation from friend or colleague
*Note: Percentages don’t total 100, due to rounding.
2.25
Age of aircraft
2.18
Availability of aircraft on short notice Overall satisfaction
2.12
Aircraft model choices
2.11
Peak-day policies Value for price paid Poor 0
Adequate 1
“
1.87 1.81 Good 2
Excellent 3
”
love the concept–no long-term commitment.
–A jet card holder
Charter Operators Charter
}
} Operators
If you’ve used chartered aircraft within the past three years, how did you select the operator you most recently employed?
3%
Found online
7%
Other
6%
Used charter broker
57%
28%
Recommendation from friend or colleague
Previous experience with operator
Please rate your charter provider on each of these factors from poor (0) to excellent (3). Average Ratings Customer service
2.49
Cleanliness of aircraft
2.44
Overall satisfaction Availability of aircraft on short notice
*Note: Percentages don’t total 100, due to rounding.
“
the most economical option when you do not
”
own, but need to carefully select operators.
–a charter customer
} aircraft
2.13
Age of aircraft
2.12
Peak-day policies
2.06
Aircraft model choices
2.03
Poor 0
Adequate 1
}
Please indicate the manufacturer of your airplane. (If you’ve owned more than one, indicate the one you use most frequently)
Other
Dassault Falcon Hawker Beechcraft
16%
18% 17%
Cessna
Bombardier
Gulfstream
“
”
makes life much easier and less stressful.
–An aircraft owner
2.20
Value for price paid
Owned Aircraft Owned 15% 24% 10%
2.33
Good 2
Excellent 3
Owned Aircraft Please rate your business airplane on each of these factors.
NOTE: Respondents were asked to rate aircraft that they or their companies owned within the past three years. We received insufficient data to break out results for manufacturers not listed. Numerals are not shown for ratings that received less than 5 percent of the vote. Percentages don’t always total 100, due to rounding.
% Excellent
% Good
% Adequate
% Poor
cockpit technology
Aircraft reliablity Bombardier
66
Cessna
31
70
Dassault Falcon
26
78
Gulfstream
9
70
19
Cessna
37
45
15
55
Gulfstream
35
10
26
65 32
9 18
49
cost of maintenance
Bombardier
34
Cessna
50 39
45
Dassault Falcon
60
Gulfstream
14
Bombardier
19
15
Cessna
22
Dassault Falcon
23
41
Gulfstream
26
37
35
65
Hawker Beechcraft
5
33
38
Hawker Beechcraft
11
50
Aircraft value for price paid 40
43
18
Cessna
40
43
12 6
Dassault Falcon
53
Gulfstream
30
18 8
52
39
Hawker Beechcraft
45
31
49
14
5
24
5
26
10
36 11
33
42
manufacturer’s product support
Bombardier
49
33
11 6
Cabin amenities
Bombardier
37
Cessna
44
Dassault Falcon
21 38
48
Gulfstream Hawker Beechcraft
37
13 5
38
13 19
71 33
6
34
25
8 8
overall satisfaction
Bombardier
36
42
16 58
Gulfstream
57 27
Bombardier
20
54
Dassault Falcon
Hawker Beechcraft
43
Hawker Beechcraft
27
Aircraft Technology
Cessna
37
Dassault Falcon
20 89
Hawker Beechcraft
Bombardier
26 35 33 54
59
5
5
Cessna
8
Dassault Falcon
63
33
Gulfstream
64
33
10 19
34
Hawker Beechcraft
45
43
6
47
46
5
10
wished-for AIRcraft wished-for
} aircraft
}
If you could receive a complimentary year of flying, which model would you choose in each of the following categories?
single-engine turboprops 1%
6%
Daher Socata TBM series Cessna Caravan series
Other
5%
9% 16%
Piper Meridian
64%
Small-cabin/light jets
Pilatus PC-12
1%
Mitsubishi Diamond IA MU-300 Hawker Beechjet*
Other
13%
30%
Cessna Citation series
26%
Bombardier Learjet series
29%
Embraer Phenom 300
*Includes Beechcraft Premier series and Hawker 400/Beechjet series
Twin TurboProps 3%
3%
Mitsubishi MU-2 (all models) Piaggio Aero P.180 Avanti
midsize-cabin jets Other
37%
57%
Hawker Beechcraft King Air series
2%
Bombardier Learjet series Hawker Beechcraft Hawker series
Other
20% 21%
31% 27%
Gulfstream G100 or G150 Cessna Citation series
Note: Percentages don’t total 100, due to rounding.
Very light jets 10%
5%
4%
Eclipse 500
Cessna Mustang
super midsize-cabin jets
Other
39%
52%
Embraer Phenom 100
2%
Hawker Beechcraft*
Other
Dassault Falcon**
14%
Cessna Citation Sovereign
14%
35% 26%
*Includes Hawker 1000 and 4000 **Includes 20, 50 and 200 Note: Percentages don’t total 100, due to rounding.
Bombardier Challenger 300 Gulfstream G200 or G280
Light Single-Turbine Helicopters
AgustaWestland AW119 Eurocopter AS350 series
Large-cabin jets 2%
Bombardier Challenger 600 or 604
Other
12%
Embraer Legacy 600
19%
44%
24%
Gulfstream GII or GIII
Dassault Falcon series (900, 2000)
Note: Percentages don’t total 100, due to rounding.
Bombardier Global* Dassault Falcon 7X
Other
6% Eurocopter AS355 Twin Squirrel/TwinStar
MD Helicopters MD Expolorer
14%
46%
15% 20%
Bell Helicopter 427 AgustaWestland AW109 series
Other Note: Percentages don’t total 100, due to rounding.
19% 19%
58%
Gulfstream GIV-SP, G350, G450, G500/V and G550
Medium Twin Helicopters Eurocopter EC145 Bell Helicopter 212/412
Bizliners 2%
7%
AgustaWestland AW139
7%
6%
9% 20%
*Airbus includes ACJ318, ACJ319 and ACJ320 Note: Percentages don’t total 100, due to rounding.
Eurocopter SA365/EC155
8% 10%
42%
13%
Other
Airbus ACJ*
Boeing VIP widebodies
15%
Bell Helicopter 407
Light Twin-Turbine Helicopters
1%
*Includes Global 5000 and Global Express XRS/Global 6000
Embraer Lineage 1000
13%
Heavy JEts
Bombardier Challenger 850
41%
13%
Note: Percentages don’t total 100, due to rounding.
Eurocopter EC135
3%
Eurocopter EC130B4
9% 11%
Bell Helicopter 206 series
21%
Sikorsky S-76 series Bell Helicopter 222/230/430
Note: Percentages don’t total 100, due to rounding.
Airbus VIP widebodies
58%
Boeing BBJ, BBJ2 or BBJ3
More on www.bjtonline.com
Please visit www.bjtonline.com/2012-survey for an interactive version of this report that includes additional data.