ocial Landlords Crime and Nuisance Group
nuisance news The quarterly newsletter of the Social Landlords Crime and Nuisance Group
This issue
This issue includes articles from the following:Boston Mayflower Bowlee Park Housing Bromford HG Calico Cambridge Council Chelmer Housing Partnership Colchester Borough Homes Cross Keys Homes Department for Children, Schools and Families ENCAMS Erimus Housing Gentoo Sunderland Harvest HG Home Office Homes for Islington Hammersmith & Fulham Homes Leasowe Community Homes Leeds Federated HA Local Government Association Mansfield DC Maritime HA New Progress HA Nottingham Community Housing Partington HA Poplar HARCA Redditch BC Sheffield Homes Solihull Community Housing South Essex Homes South Liverpool Housing Sovereign HA Stockport Homes Three Valleys Housing Whiteheads Solicitors Willow Part Housing Trust
Issue 44
Dec 2007
New partnership with major software company Great news for all our members, we have another partner on board, Electronic Business Systems Ltd (EBS). EBS is a major software company that developed ReACT, the award winning dedicated anti social behaviour recording, monitoring and case management database used by many of our members. We have worked with EBS for a number of years and the new partnership will ensure the continuing development of the ReACT software. We will provide expert advice and guidance on the latest developments in ASB. This will benefit both existing and potential users by ensuring accurate compilation of the data requirements of the Performance Improvement Toolkit for the Respect Standard for Housing Management. EBS will provide the latest news for Nuisance News and give advice on software developments. It will also actively sponsor our Group to its existing clients at exhibitions and conferences where we do not have a major presence. The agreement was signed at the National Housing Federation Annual Conference and Exhibition held at the ICC in Birmingham. If you would like to know more about ReACT, then please see the advertisement on the back page or visit www.e-b-s.co.uk Pictured are Roger Griffiths,Chairman SLCNG, and Mike Blomer, ReACT, with the agreement. Looking on are Chris Powell ReACT, Peter Jackson, Managing Director SLCNG, Steve Macartney, ReACT
Editorial
“SLCNG will outlast the Respect Task Force” How prophetic were Jon Rouse’s words at the CLG/SLCNG event at Eland House last December to mark 100 days of the Respect Standard?
Letters to the editor Dear Sharon, The cost of dealing with ASB cases Thank you for circulating my
Little did we expect Louise Casey’s team to be moved into a new
message. I have had numerous
Department and for Louise to be given new responsibilities – as
replies mainly from our members
important as they are in reviewing the way local agencies can help
who are being tasked or suspect
communities deal with crime and anti-social behaviour.
they will be tasked with working out
So where does that leave the Respect “banner”? We are told that the work
the true costs of dealing with ASB
of the old Task Force will continue within the new Youth Taskforce, but no
Cases.
one really believes that the hard, enforcement aspects of Respect will sit
I had two very useful calls.
comfortably in the Ed Balls new Department for Children Schools and
One from Sarah Bakewell ASB
Families. At the same time we are being told that the Home Office will
Manager at CVCHA. It seems that
continue to have responsibility for dealing with anti-social behaviour, with
Sarah has done a lot of work on
the old ASB & Alcohol unit being split into its two main constituent parts.
these issues and has promised to let
So where does that leave Hazel Blears and CLG? While social landlords are
me have some more information.
busy implementing the Respect Standard will the Respect “brand” disappear? CLG say that it will be “business as usual.” Perhaps by the time
nuisance news hits the streets all will have
Steve Osbourne from Housemark was also very helpful and referred me to The Respect Standards for
become clear, but I for one won’t be holding my breath.
Housing Management 'A
So what does it all mean for social landlords?
Performance Improvement Toolkit
In the short term, probably not a lot as long as the fog disappears soon and we know where the responsibility for the multi agency approach to dealing with ASB sits. With the Respect Task Force, social landlords had a clear focus for their support and the Respect banner served as a rallying point for those agencies that we rely on so much. There is a real possibility that Government will allow the old silo-style of responsibility to re-emerge with three departments having a finger in the pie of tackling anti-social behaviour without the necessary coordination.
for Landlords'. In Section 5 ASB Performance Measurement Categories is a very useful input regarding Costs of Tackling ASB. I would recommend a look at this by all those who may end up having to do this work. It really does give an insight as to what to consider and gives a starter for what might be
The problem for social landlords might be that their increasingly crosscutting approach to tackling ASB through enforcement, support and intervention will fail to be supported effectively within Government. The Respect Task Force made real inroads to breaking down Departmental barriers and none of us want to go back to the days when SLCNG spent most of its time banging its head against walls in Whitehall to get better, joined-up working.
needed. Can you let everyone know and thank you again to you all. Regards Bob Walton Anti Social Behaviour Officer Nottingham Community Housing Group
Pete Jackson, Managing Director.
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0115 8443305
Member’s News
Get Out Get Involved This summer Boston Mayflower, in partnership with local agencies and businesses have ‘Got Out and Got Involved’ with over 500 young people who live in the local communities. There were three ‘Get Out Get Involved’ Roadshows held across the Borough of Boston, where young people experienced a range of activities from football and circuit training to circus skills and face painting. They even had the chance to become the next Radio 1 DJ, Dave Pearce. Various agencies had stalls promoting awareness of their services and how young people could access them. ‘Get Out Get Involved’ was a Boston Mayflower initiative to encourage young people to play an active and responsible role in their local communities. The events were funded by the Lincolnshire Youth Offending Team and all activities were free and open to all young people whatever their age or ability. Young people were asked to give their views on the event and the area they live in and what improvements could be made. The association received fantastic feedback and excellent ideas and also new “Young Voice” members to work with them on future events. ‘Get Out Get Involved’ was so successful that Boston Mayflower are now busy setting tour dates for even bigger events next year.
Woman jailed for breaching ASBO
Like to know more then contact:
Susan Storr or Bev Chapman 01205 318500
Redditch County Court granting the Council possession of the tenant’s property in January of this year. Following the hearing, Liz Bellaby, Anti-Social Behaviour
A Redditch woman has been jailed for repeatedly
Manager at Redditch Borough Council, said:“In
breaching an anti-social behaviour order. The 32 year
partnership with West Mercia Police, we will continue to
old was sentenced to 225 days in prison by Redditch
rigorously tackle anti-social behaviour, protecting
Magistrates for breaching the terms of an ASBO
individuals and improving the quality of life within
granted in September 2005.
communities.”
The ASBO had initially been granted following
Pc Andrew Holliday, West Mercia Police’s North
complaints from neighbours of playing loud music,
Worcestershire Anti-Social Behaviour Co-ordinator, said
shouting, swearing, spitting and throwing things over
"ASBOs are taken out as a last resort, when offenders'
her balcony.
behaviour cannot be changed by other methods. We
Initially the ASBO had the desired effect, six months
therefore treat breaches of any orders seriously and, in
later complaints about her behaviour began to come in
this case, we have worked hard to prevent this custodial
again.
sentence. However, we see this punishment as the
Despite efforts by the Council’s Anti-Social Behaviour
most appropriate in order to tackle her alcohol and
Team, complaints continued to be made, resulting in
behaviour issues.”
Member’s News
A perpetrator who was a tenant since 1976 is evicted
behaviour which involved standing outside waving a meat cleaver. The CCTV camera picked up a significant amount of supportive evidence for the second trial. This evidence was edited onto DVD at the request from the judge after
A tenant from Wallasey, Merseyside has been evicted for
the second trial was adjourned in December 2006. The
anti-social behaviour after breaching a suspended
witnesses were regularly contacted by the ASB Team and
possession order. The tenant had lived in the property
encouraged to keep a detailed log of incidents. This
since 1976 and became a Leasowe Community Homes
produced the main bulk of evidence in statement format
(LCH) tenant in 1999 after a stock transfer.
with exhibited Police logs.
Arena’s ASB Team obtained the Suspended Possession
The overwhelming evidence led to the defence barrister
Order in April 2006 on behalf of its subsidiary LCH. The
to advise the defendant to leave. He made negotiations
order stipulated that the tenant and her visitors must not
on her behalf and she was given 42 days to leave. This
cause nuisance, create noise or harass anyone.
option was sought as it guaranteed she was leaving and
The nuisance behaviour begun to escalate shortly after
kept legal fees to a minimum.
the order was obtained. This involved parties, loud music
The behaviour escalated again as the tenant had nothing
and drinking in the front garden. The disturbances took
to lose. The ASB Team devised a support package which
its toll on the neighbours living either side whose
included further CCTV installation for reassurance and a
children where constantly woken up.
“Treat as Urgent” marker on the Police system. LCH has
One neighbour had previously suffered intimidation
moved the witnesses away from the area due to fears of
before the suspended order was granted at the hands of
reprisals and regained possession of the property.
the tenant’s son. Victim Support installed a CCTV camera
Like to know more then contact:
in response to this incident and pending trial. The son
Andy O’Rourke 0151 726 8808 ext. 7026
received a Conditional Discharge because of his
Drug den closed thanks to evidence from residents
tenant to be evicted and the property re-possed.
Six people were arrested after Poplar Housing and
Nelima Meah, Poplar HARCA Tenancy Enforcement
Regeneration Community Association (HARCA)
Officer, said;“This is a good result for the Poplar
and the Limehouse local Safer Neighbourhood
community and particularly all the residents living in
Team, raided a suspected drug den on the Lansbury
Piggot Street. Their information has been crucial to help
West Estate in Poplar, London Borough of Tower
us take action. As this case shows, working together we
Hamlets.
can successfully tackle crime”.
Poplar HARCA and the Limehouse Safer
Limehouse Safer Neighbourhood Team, Sergeant Rob
Neighbourhood Team took action after residents
Brown, said;“Members of the local community who
contacted them to report anti-social behaviour at the
brought this serious criminal activity to our attention
Piggot Street address.
can feel very proud. Without them drugs would have
Six people were arrested and quantities of Class A and Class C drugs were discovered, along with stolen
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aorourke@arena-housing.com mobile phones, during the raid. Poplar HARCA and the Safer Neighbourhood Team are working to get a Closure Order. This will enable the
continued to be bought and sold at this address”.
Like to know more then contact:
Kathryn Bydawell 020 7510 0535
Member’s News
ASB officer gains national recognition Calico ASB officer, Yasmin Riaz has been short-listed for two national awards for her work in South West Burnley. They are the prestigious Guardian Public Servant of the Year and the UK Housing Inspirational Colleague Award. The accolades follow a busy year in which Yasmin has been at the heart of several initiatives, working alongside
anyone how her sense of teamwork is infectious.
the Police and Burnley Borough Council, to reduce
"Yasmin brings an endless energy to the ASB team; her
neighbourhood nuisance and provide positive activities
vitality and energy know no bounds. She's the sort of
for young people in the area.
colleague who will always have time for you and will take
Yasmin, 27, has been the neighbourhood officer for South West Burnley for four years. This year she helped establish multi agency patrols to combat juvenile nuisance and give residents their areas back after they had been blighted by groups of youths causing nuisance. Yasmin says she is flattered by the recognition (which is even coming from the other side of the world), but that it is working as a team that makes a difference. "I've had messages of support from the police, and from mates all over the country - even someone from New Zealand! They've been teasing me but they're all really thrilled. It's great for the team because we've got a lot of good people here and if it wasn't for them, and the way we work together, we wouldn't be effective. Everyone helps each other and you can't leave anyone out." Elke Leen works alongside Yasmin and knows better than
Stop the Pigeons! Two residents of a sheltered housing scheme have agreed, after threat of injunction and court dates being obtained, to stop 15 years of anti-social behaviour. The two tenants, aged 84 and 72, have agreed to stop feeding pigeons in their gardens and communal areas of the estate. Hammersmith and Fulham Homes (HFH) worked in close partnership with the Council’s Anti-Social Behaviour Unit and the disgruntled residents
time out of her own busy schedule to give help and advice. Yasmin has the ability to put a smile on anyone's face, no matter how tough their day has been, this is because she has a wicked sense of humour. The team wouldn't be the same without her." Someone who knows just how big a difference Yasmin has made is Sgt Philip Hutchinson of the Lancashire Constabulary. "Yasmin has been involved in a number of our operations to reduce crime and disorder. She is extremely professional and clearly passionate about her role. Yasmin is the epitome of partnership working and a credit to Calico and the community." The Guardian Public Servant of the Year will be won by the person who attracts most votes from the general public. To vote for Yasmin log on to www.societyguardian.co.uk/publicservantoftheyearvote of the scheme to ensure that the problem was tackled effectively. One neighbour provided photographic evidence. The scheme is now pigeon free for the first time in 15 years and pleased residents are now able to use their balconies and communal space without the smell and other associated problems that a large numbers of pigeons bring. Like to know more then contact:
Kate Boulton 020 8753 4817 kate.boulton@hfhomes.org.uk
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Member’s News
Respect - a year of delivery
and 64 children aged over ten signed up to Acceptable Behaviour Contracts. The organisation also recruited a dedicated tenancy
A government anti-social behaviour expert has praised
support officer (families) in East Middlesbrough, who
Middlesbrough’s largest housing association for its
works with families causing serious ASB in the
dedication to respect in its neighbourhoods.
community and who are at risk of being evicted.
Alex Rhind from the Government’s Respect task force
One family, who asked not to be named, said:“We are
spoke at Erimus Housing’s Respect – A Year of Delivery
very grateful for everything he has done for our family.
conference, at Middlesbrough Teaching and Learning
There is obviously a need for more people like him to
Centre.
work with families before things get out of control.”
Scores of residents turned out to find out more about
The event also aimed to seek volunteers to help Erimus
the action taken by Erimus Housing to combat anti-social
Housing inspect estate standards and show how the
behaviour since it signed up to the Respect Standard for
Erimus Futures programme aims to get young people
Housing Management a year ago.
more involved and make them proud of their
Alex was the keynote speaker, explaining to the audience
communities.
about the national perspective on tackling ASB. “Respect
Good Neighbourhood Agreements are also due to be
is fundamentally about behaviour,” she said.“It is about
piloted in conjunction with the organisation’s area
challenging bad behaviour and promoting good
housing forums.
behaviour. I think Erimus has got the right processes and
Gilly Marshall, Enforcement Manager for Erimus Housing,
policies in place and people who are geared up to tackle
said:“Erimus is fully committed to tackling nuisance and
anti-social behaviour.”
anti-social behaviour, including tackling the root causes
The event highlighted Erimus Housing’s successes during
of ASB.”
the last year, including launching a range of projects
“We also work in close partnership with other agencies
which included locking up wheelie bins to damp down
such as the Neighbourhood Police team and the
wheelie bin fires and teaching teenagers about
council’s Neighbourhood Safety team, complimenting
successfully holding a tenancy and living on their own.
their roles in dealing with community nuisance and ASB.”
From 2006-07, Erimus carried out two evictions as a result of anti-social behaviour, four injunctions were obtained, one anti-social behaviour order was granted
£10,000 to Essex Association of Boys’ Clubs. Chelmer Housing Partnership’s Charitable Trust presented a cheque for £10,000 to ‘Respect’, a four month programme organised by Essex Association of Boys’ Clubs for young people in danger of falling out of school. This project aims to help young people realise their potential and consists of activity days, evenings and an overnight camp for young people, as well as a week of outdoor adventurous activities in the Lake District.
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Like to know more then contact:
Helen Sturdy, 01642 773616.
News
Working in partnership brings results Housing association, Gentoo Sunderland has entered into a Parenting Agreement which has proved to have been very successful in the North Area of the City. Numerous anti-social behaviour complaints about one family were brought to the attention of the Neighbourhood Nuisance Enforcement Officer and the Neighbourhood Beat Manager. The criminal activities of two of the elder brothers were also of concern to the Police. The family were residing in a two bedroomed property following four sons leaving the care and control of their father, and coming to live with their mother and two sisters. Nuisance complaints consisted of noise, caused by occupants and visitors to the home, graffiti on surrounding property, the throwing of rubbish and stones and generally causing nuisance and annoyance to other residents in the locality with motor cycles. Joint meetings were arranged with the parent and the children concerned and initially Acceptable Behaviour Agreements were suggested for the younger two sons. Other agencies, such as Youth Offending Service were involved with one son, and “Wear Kids”, a referral scheme for 10-17 year olds displaying initial signs of ASB or of being excluded from school, were involved with the other younger son. Rather than add pressure to the Mother by threatening action through her tenancy agreement it was decided to opt for a Parenting Agreement to assist her in an already stressful overcrowded situation which she was struggling to cope with. The result has been a marked drop in complaints received by local residents. The elder son has now left the household and found his own accommodation. Both of the other two sons have returned to full time education and are participating with diversionary issues offered by Gentoo Sunderland such as the Access to Basketball Like to know more then contact: program and Sarah Todd 0191 525 5981 other agencies. sarah.todd@gentoogroup.com
Council leaders unveil plan to re-claim streets Councils must re-claim the streets to tackle youth crime and restore order to communities, the most senior figure in local government said. Following the fatal shooting of an 11-year-old boy in Liverpool and a spate of other gun-related murders, the Local Government Association, which represents more than 400 councils in England and Wales, has set out a five point plan to crackdown on youth violence. Sir Simon Milton, chairman of the LGA, said the five points represented core actions that local authorities across the country should implement to protect the public and rescue young people from a life of crime: Take back control of the streets through visible figures of authority including police, police community support officers and wardens. Demonstrate leadership and work with all law enforcement agencies to share intelligence and operate joint patrols. Make sure residents have real time access to people patrolling the streets so they feel protected, and encourage co-operation in the fight against crime by ensuring people who report intelligence are told what action is then taken. Make full use of all sanctions available including ASBOs, Acceptable Behaviour Contracts, controlled drinking zones and dispersal orders and provide genuine alternative activities for young people that ensures active participation. Adopt a tough licensing strategy which seeks out and punishes problem premises. Sir Simon Milton said:“The truly appaling murder of an 11year-old boy has sickened the entire nation. The deeply worrying increase in gun-related crime among young people is something all authorities have a duty and responsibility to tackle head on at once.” “There are many agencies with a responsibility for tackling youth crime, including the police, social services, youth offender teams and schools. It must be the responsibility of councils to ensure everyone works together to steer young people away from crime, and to protect the public. “In today's ever-changing and fast-paced society, people quite rightly want to feel safe and protected. It is imperative that councils demonstrate real leadership and place the order agenda at the heart of everything they do.”
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Member’s News
Noisy neighbour evicted Willow Park Housing Trust is celebrating a Possession Order against a tenant and her visitors who created six years of hell for neighbours – including an 89 year old woman. Complaints about the anti social behaviour of this tenant’s loud music, parties, banging, shouting, screaming, loud arguments and swearing dated back to 2001, prior to transfer from Manchester City Council. The Trust tried to resolve the problem by warning the tenant, but when these were ignored Willow Park obtained an interim Injunction. After a series of breaches the Trust issued Committal proceedings, unfortunately this was refused in July 2005 and the Injunction extended for a further 12 month period. During this time the complaints continued, causing much distress to other residents, particularly the elderly resident who lived directly below the tenant. In March
End to family’s campaign of terror Sovereign Housing Association (SHA) took swift and effective action this summer against a man and woman who were joint tenants in one of their properties in Thatcham, Berkshire. The tenant, members of his household and visitors embarked upon a campaign of harassment and intimidation which impacted upon the lives of 10 owner occupiers in the surrounding area. One of the witnesses had the windows to the front of their property smashed and another had the windows to their car smashed. The witnesses believed both incidents were carried out by the tenant and/or his associates. Other behaviour included playing music with intimidating lyrics, driving up behind witnesses in an intimidating manner, making threats (verbally and by text message) to damage the personal belongings of witnesses. The witnesses were extremely concerned for their safety (one family felt they had no alternative but to flee their property) and in order to provide some reassurance to the witnesses, SHA installed panic alarms into the majority of the properties. Things came to a head in early June 2007 when the tenant tracked down a friend and seriously assaulted him. Whilst the friend did not press criminal charges, the
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2006 the Trust returned to Court and obtained a two year Postponed Possession Order against the tenant. Within five days the Order was breached by the tenant and consequently the Trust returned to Court to apply for a date for Possession to be fixed. The tenant contested the application and at trial in August 2007 the District Judge said the defendant had showed “scant regard to the Court Order …and showed no remorse to her elderly neighbour…and the only solution is to fix a date for possession.” The main evidence against the Defendant came from the 89 year old resident who had suffered years of sleep deprivation, stress and anxiety caused by the anti social behaviour and had supported Willow Park throughout the previous hearings – attending court 12 times in total since 2005. A possession date was fixed for 7th October 2007, but the tenant handed Like to know more then contact: her keys in early Bernie Woodward 0161 947 2676 September. woodwardb@willow-park.co.uk
owner occupiers were at their wits end and SHA stepped in and took immediate action. A Notice Seeking Possession was served advising that possession would be sought immediately. SHA issued possession proceedings, which included applications for interim, without notice ASBO’s, which were successfully obtained against both tenants. At the return date hearing of the interim ASBO applications, the order against the female was discharged, the Order against the male continued. Due to the serious nature of the case, the matter was listed speedily for a two day trial at the end of August. Prior to the trial, a number of witnesses complained of further witness intimidation connected with appearing in court and giving evidence. The case was heard by Recorder McIntyre and found the association’s case proved and made two year ASBOs against the two tenants, an Order for Possession together with an Order that they should pay SHA’s reasonable legal costs. The two tenants vacated the property without the need for a warrant. SHA were represented by Cobbetts LLP and Yetunde Dania, a Partner, said this is a case which demonstrates the power of witnesses when they support each other in addressing behaviour which causes harassment, alarm, distress, nuisance and/or annoyance.
Member’s News
Turning around an estate Bowlee Park Housing is putting in place ambitious plans to turn around the Painthorpe estate to tackle anti-social behaviour and help to regenerate the area. It took over the West Yorkshire estate from English Churches Housing Association in April of this year. An on-site Service Delivery Officer will be working on the estate to offer support and advice for tenants and help to set up residents and partners groups. Bowlee Park is also
group. Members include the police, youth inclusion
refurbishing a house to use as a central point for
programme,Wakefield Anti Social Behaviour Team, local
community meetings.
counsellors and the National Children’s Home charity.
Jeff Allen is neighbourhood manager for Bowlee Park.
Jeff explained that this multi-agency approach is an
He is looking forward to setting up tried and tested
effective way to reduce anti social behaviour, particularly
initiatives that have successfully reduced low level crime
among young people. It’s yet another initiative that has
and anti social behaviour on the Langley estate in
helped to turn the Langley estate from one with the
Greater Manchester.
highest instances of low level crime and youth nuisance
“We have already set up anti-social behaviour contracts
to that of the lowest in the whole borough.
for eight young people on this estate,” said Jeff. “Young
“Bowlee Park Housing takes a zero tolerance approach to
people with a background of misbehaving sign a
anti-social behaviour,” said Jeff. “We can, and do enforce
contract promising to improve their behaviour. If they
sanctions on people that make life intolerable for their
breach that contract, they could be served with an ASBO.
neighbours. Through the multi-agency approach, we can
We have had a 98% success rate in Langley with these
combine enforcement with support for families. Some
contracts. Out of an average of 42 contracts signed each
may be struggling to control youngsters, or have other
year, only one has gone on to receive an ASBO in the last
social problems that exacerbate the situation. That’s
five years. We hope that this initiative will be as
where agencies like the
successful in Painthorpe.”
NCH can step in to
Jeff has also been busy setting up a case intervention
provide support.”
Action against smelly cats
Like to know more then contact:
Jeff Allen 01706 674353
housing department had sought undertakings from the tenant to restrict the number of cats and had tried
Cambridge City Council was granted a demotion order
repeatedly to inspect the property to assess the number
by the county court against a tenant who’s cats have
of cats being housed there.
caused an odour nuisance for the last three years. The council has never taken action against a tenant for nuisance of this nature before, preferring to seek support and help and to work with the tenants to resolve the problem. However, when the support failed,
Upon inspections in 2005, 22 cats were found despite the tenant’s claims that there were no cats at the property. In November 2006, 12 cats were found at the property and were being shifted from room to room to
the council decided that legal action was needed.
hide them.
Although the council has obtained other demotion
Officers concerned also for the well being of the
orders, generally cases have been more serious in
residents and misuse of the property felt that action
nature. In the first case of its kind in Cambridge, the
had to be taken.
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2 hours 20 minutes from complaint to injunctions
Members News
Brushing up on community spirit
A nuisance couple who caused months of misery for a timid council tenant have been slapped with a hard-hitting 12 month injunction keeping them away from parts of Mansfield's Ravensdale estate. The nightmare neighbour and her boyfriend befriended the female tenant before taking over her home where they invited guests to take drugs, fight and cause damage to the property. The bullying couple further intimidated the tenant by using her house to receive benefit letters and for bail purposes after being arrested. Using the house windows as access points they even left a motorbike parked in her lounge. During a visit to the tenant’s flat by her housing officer and two members of the ASB Team the couple were involved in a violent argument, hurled abuse at each other and turned upon the council officers. The tenant was asked to attend the local housing office where she pleaded with Mansfield District Council for help to reclaim her life back and her home. At 11:10 am on a Friday morning a statement was taken from the tenant. The two ASB officers prepared statements and a county court hearing was arranged by Martin Lee Solicitors. Ex parte injunctions with a banning area and a power of arrest were granted at 1:28 pm and served within the following hour. Rachel Lee the lead ASB officer said “With the help of efficient solicitors and partnerships with the court we are able to solve a problem at a speed which even amazed us.” The injunction was breached by the female and she was sentenced to 28 days suspended imprisonment. The male received a two-year ASBO in April 2006 granted by Mansfield magistrates after the court was told of 22 separate allegations of anti-social behaviour against her. The woman was blamed for a catalogue of street incidents including fighting in the street in her underwear, abusing and threatening neighbours, throwing wild parties and playing music so loud objects in neighbouring properties shook. Like to know more then contact:
Steve Skinner 01623 463377 sskinner@mansfield.gov.uk
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Volunteers from One Vision Housing painted the town blue as part of a community challenge which saw Litherland Youth Centre get a makeover treatment. Undertaken as part of the Liverpool Cares Community Team Challenge the project was organised as part of an extensive induction programme for new starters to One Vision Housing. The new starters were joined by community partners and existing staff to give the Litherland Youth Club a well-deserved facelift. The volunteers were joined by Community Repaint, a Wirral based initiative that recycles unwanted paint, One Vision Housing contractors, Kier and Connaught who provided brushes, rollers and paint trays and Asda at Breck Road in Anfield which donated food. All resources were donated with no charge. Jo Caddy, Learning and Development Assistant from One Vision Housing who took part in the challenge commented; “We’d like to thank all of the companies that helped make the day a success and not least the volunteers who took part. A great day was had by all and the room looked brilliant when it was completed. Most importantly though it has improved the facilities for the young people that visit the centre.” “Youth Centres add value to the Education Service and to the Local Authority by enabling access to those who are 'reluctant to engage' therefore assisting with personal and social development as well as helping young people with the transition from adolescence to adulthood. Most importantly it provides a Like to know more then contact: safe place for young Darren Nugent 0151 934 3451 people to meet new darren.nugent@ovh.org.uk friends.”
News ...
Connecting Communities with the Fight Against Crime The Prime Minister has commissioned a cross-departmental review on how front line agencies can get their communities better engaged in their fight against crime. The review, led by Louise Casey, will report its findings to a new Ministerial Group, comprising the Home Secretary, the Secretary of State for Justice, the Secretary of State for Children, Schools and Families, the Secretary of State
anti-social behaviour in their neighbourhoods that an area can be turned around. I want to make sure that the public know how to work with the police and other agencies to make this happen, and that is why I am delighted that Louise Casey will be undertaking this review and recommending how to achieve this on a national scale. "Louise Casey brings from the Respect programme formidable experience of transforming places and delivering tangible improvements for both victims of crime and the general public."
for Communities and Local Government, the Attorney
The review, to be staffed jointly and based in the Cabinet
General, and the Minister for the Cabinet Office.
Office, will look at how local communities, the police,
Home Secretary Jacqui Smith said:
local criminal justice agencies and other local partners
"Record levels of funding, new powers
can best work together to:
Reduce crime in their areas
drive down crime by a third over the
Raise community confidence in local agencies
last decade. I am determined to
Lower the fear of crime
accelerate this work by freeing local
The review will build upon the work already underway as
and new partnerships have helped to
partners to be more responsive to the crime issues that
part of Sir Ronnie Flanagan’s review of policing, which is
matter most to the communities they serve.”
looking at strengthening neighbourhood policing and
"It is only when local people stand up against crime and
local accountability. The review will report in June 2008.
Government spotlight on young people with creation of new Taskforce
Intervention Projects.
A new Youth Taskforce has been established at the Department for Children, Schools and Families. It will focus on delivering positive outcomes for young people including steps to prevent them getting into trouble and encouraging them to have respect for their community. The new taskforce, created from the Respect Taskforce, will be headed up by Anne Weinstock, who established Millennium Volunteers and the Connexions Service. Her most recent job has been as a director in the Department in charge of the supporting children and young people group. Family Intervention Projects The Secretary of State confirmed that the Department for Children, Schools and Families would provide ongoing funding of up to £18 million over the next three years to the recently established network of 53 Family
The Department announced that a new director general, Lesley Longstone, has been appointed to run the Young People Directorate. Lesley Longstone has worked in the field of employment, education and training for more than 20 years. Families Group A strengthened Families Group is also being established, working alongside the Youth Directorate and Taskforce. Led by Peter Wanless, it will develop the crossgovernment strategy on families (parents and carers), covering both services that support families directly and those that deal with issues of family dysfunction and breakdown. The aim will be to ensure that policy across Government is consistent and works in the best interest of the child. Engage Communities The Cabinet Office also announced a cross-departmental review on how best to engage communities in the fight against crime. The review is to be led by Louise Casey who previously headed up the Respect Taskforce and will report its findings to a new Ministerial Group.
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Feature
Striving for cleaner, safer, greener neighbourhoods ENCAMS is the national environmental charity concerned with improving the quality of local environments and reducing antisocial behaviour. It is perhaps most famous for the anti-litter campaign ‘Keep Britain Tidy’ which has been in operation for over 50 years. However, for ENCAMS creating clean, safe and green communities is more than encouraging people to use a bin. ENCAMS is looking to engage with a range of organisations and authorities that have a responsibility for, or interest in, providing good quality neighbourhoods. That’s why ENCAMS has recently invested in establishing a dedicated housing team. Already, ENCAMS runs the Cleaner Safer Greener Network. It is a programme for large land owners, 150 local authorities and some housing associations, currently all benefiting from the shared information, expertise and initiatives.
“A lot of the improvements that we are trying to make are also on the agenda of those working in the housing sector, hence it is a natural step to want to work together to collectively achieve these aims.” ENCAMS is already working on a Cleaner, Safer, Greener Kitemark to make it easier for housing providers who are more and more responsible for delivering decent neighbourhoods. The Kitemark sets a number of standards which housing providers can follow in order to drive through improvements and demonstrate value for money to their tenants and residents. The Kitemark is based on business excellence concepts that the housing sector can use to measure themselves against in order to identify areas of improvement. ENCAMS is working closely with the Social Landlords Crime and Nuisance Group Housing Corporation, National Housing Federation, TPAS and the Northern Housing Consortium as well as a number of individual housing associations.
But it wants to build on this and extend the sharing of good ideas further.
For more information on ENCAMS visit
Teresa Jennings, Group Director Housing, ENCAMS said:
or email teresa.jennings@encams.org
Quality of life research Health and wealth are traditionally thought of as the best ways to find happiness. But there are other factors contributing to quality of life including a pleasant neighbourhood to live in. ENCAMS has carried out research to find out what people think impacts the most on their wellbeing. It highlights the effect that the local environment has on our happiness. ENCAMS quality of life study differs from others on the same subject because it’s based entirely on what people, rather than policy makers and academics say, is important for their wellbeing.
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“We believe that every resident has the right to live in a good quality neighbourhood, this means neighbourhoods free from the likes of litter, dog fouling, antisocial behaviour, fly-tipping and abandoned cars.”
www.encams.org
The research shows that people are generally happy with personal issues such as health, relationships and money but there is more dissatisfaction with neighbourhood factors, such as anti-social behaviour and sullied surroundings. The issue of living in a run-down neighbourhood blighted by dirty streets and anti-social activity is considered problematic as it has a knock-on effect on house prices, what people think of those who live there and can even put residents’ family and friends off visiting. The full research report entitled ‘Measuring Quality of Life: Does Local Environmental Quality Matter?’ is available to view on ENCAMS website www.encams.org
Feature
Delivering neighbourhood charters ENCAMS is working with a number of housing associations in facilitating the development and delivery of cleaner safer greener charters. The Blacon estate near Chester is just one of the areas benefiting from ENCAMS co-ordinating a charter for them. A charter gets residents and local services providers talking and working together. It empowers local people to change the environment in which they live. Partners in the Blacon Charter include Chester City Council, Cheshire County Council, Chester and District Housing Trust, Cheshire Constabulary and Blacon residents known as ‘One Voice for Blacon’. Rosemary Burns, representative of One Voice for Blacon said:“One Voice for Blacon fully supports this Cleaner, Safer, Greener Charter. It covers our priorities and genuinely involves us as residents and equal partners in improving our local environment.” “The charter is a great opportunity for us to work alongside local service providers and, together, make Blacon a better place to live.”
John Denny, Chief Executive of Chester & District Housing Trust, said:“We all have rights and responsibilities whether we live in or provide services to the community and the charter goes some way to helping everyone understand how they can contribute to creating a great place to live.” ENCAMS is also working with West Kent Housing Association and Adactus Housing Group on similar projects.
Examining estates
trained in the protocol and methodology for the surveys
Wakefield and District Housing Association (WDH) is
and where improvements need to be made as well as
determined to get to grips with the environmental and
monitoring the success of the solutions. Training of
antisocial behaviour problems specific to each of its
additional members of the Neighbourhood Team will
estates.
take place in November 2007.
To do this, it is using ENCAMS Estate Local Environmental
A significant part of the surveys is the subsequent action
Quality Survey (ELEQS) which will assess how clean, safe
planning which is facilitated by ENCAMS.
and green the Airedale and Ferry Fryston
In Wakefield it has brought together partners with a
neighbourhood is, with the intention of rolling this pilot
vested interest in improving neighbourhoods including
programme into other priority areas.
Wakefield Council, PCSOs Neighbourhood Teams and
Liz Moss, Housing Director, ENCAMS said:“It may sound
WDH.
simple but before you can solve a problem, you need to
The next stages of this project are to further the action
know what it is. That’s what these estate surveys do, they
planning, ensuring partners are committed to
identify issues such as the level of vandalism, graffiti and
measurable improvement, and further training of WDH
litter as well as antisocial behaviour hotspots and offer
staff in ELEQS and the development of a resident/service
an insight into what may have caused them.”
charter for a cleaner, safer and greener estate.
“This makes it a lot easier to then find suitable solutions
ENCAMS is also working on similar projects with
that are right and feasible for the estate.”
Northern Counties, Riverside Housing Group and Carlisle
Two members of the Neighbourhood Team have been
Housing Association.
which means they can assess the standard of the estate
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Member’s News
Pioneering project gives young people a brighter future Teenagers at risk of exclusion or of leaving school with no qualifications now have the chance of a brighter future thanks to a unique scheme backed by Three Valleys Housing. The Jigsaw programme is a pioneering partnership between the housing association, Bennerley School, South East Derbyshire College and Derbyshire Constabulary. It provides vocational learning for young people who are heading towards exclusion from school, or for whom work-based learning is more appropriate. Eleven pupils aged 14-16 from Bennerley School were referred to the scheme last year because of non attendance or disruptive behaviour. A programme of term-time placements was tailored to meet their needs, including college attendance three days a week and working with mentors at Three Valleys Housing once or twice a week, in IT, joinery and landscaping. Some have since finished the scheme, while a number are now entering their second year this September. Three additional young people have also joined the scheme with different problems to the original intake. Six attendees were recently praised for their success on
Suspended prison sentence Maritime Housing Association secured a 14 day prison sentence, suspended for 6 months against one their residents for behaving in an anti social manner to both fellow residents and staff under section 153a of the Anti-Social Behaviour Act 2003. The resident had been subject to an anti-social behaviour complaint from a fellow resident. This was investigated by Regenda's Tenancy Enforcement Team who decided to install evidence gathering equipment. Further investigations took place and during this process the resident assaulted a member of the Tenancy Enforcement Team and a visitor to the scheme. Immediate enforcement action was pursued together with Whiteheads Solicitors by way of an interim injunction order in Birkenhead County Court. The District Judge heard the evidence and awarded a
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the scheme at a summer award ceremony hosted by the Mayor of Erewash, Cllr Eileen Knight. One of the youngsters, aged 15, told how he no longer takes drugs as a result of the scheme. Another said how he now had more respect for older people. Both of these are among those now looking forward to a more positive future. Angie Asquith, Housing Operations Manager at Three Valleys Housing, commented:“This is a great result for a group of young people who were previously heading towards exclusion. It's been a hugely rewarding experience to support these young people through the Jigsaw programme.” The group’s achievements include City and Guilds Adult Literacy and Numeracy qualifications, while a number are now working towards National Open College Network Like to know more then contact: qualifications and Phil Campbell 0115 968 4031 BTEC 1st Diplomas in philc@threevalleyshousing.com Sport. six month ASBI with power of arrest attached. This was served upon the defendant and subsequently breached as another assault, upon a second member of staff, occurred soon after. This breach resulted in the defendants arrest and was presented in front of the District Judge who found the defendant guilt by way of admission and sentenced the defendant to 14 days imprisonment suspended for the term of the order. Regenda have throughout the case endeavoured to support the resident however this was declined. Protection for the wider community remains the primary consideration for The Regenda Group. The Group is now closely monitoring the situation and if further breaches are committed possession Like to know more then contact: proceedings will Ryan-James Smith commence without 0844 736 0066 hesitation.
Member’s News
Respect Challenge Days
Hammersmith and Fulham Homes (HFH) took the unusual step of inviting all residents who had complained to them about ASB to two events to challenge the organisation and to learn how HFH’s commitment to the Respect Housing Management Standard will affect them. By targeting those who had complained they ensured they got ‘warts and all’ feedback and direct experiences to use as learning tools. In total, 60 residents attended the very successful events which were very much joint learning sessions and officers were reassured by the positive feedback on the service we provide to them. They learnt that their residents want to be told about successful actions taken against perpetrators, they were amazed to hear about the successes and said they should be advertise more. HFH has recently moved from generic Housing Officers to specialist teams and the residents have noticed the difference and were pleased at the increased time officers can spend with them. Promoting and using mediation was highlighted as an action. Although residents were confident that they would be listened to their case taken seriously, they said that they were not updated on complainants as the case continued. Steps have been already taken to confront these issues. Publicity issues are being tackled with ASBO leaflets,‘How to report ASB’ information sheets and posters, a Respect page in the residents’ newsletter and an ASB Like to know more then contact: Bulletin to all Kate Boulton 020 8753 4817 residents. kate.boulton@hfhomes.org.uk
Barred for five years New Progress Housing Association has successfully secured a five year exclusion order against a former tenant. The 29 year old woman was evicted from her property by a court order in May for anti-social behaviour. She has now been excluded from specific areas in Leyland for five years following a string of anti-social behaviour incidents. The association secured an interim exclusion order with the power of arrest in the August. At the hearing his Honour, District Judge Turner stated that the woman’s behaviour was ‘appaling’ and ordered that she be excluded from the two area sin an effort to restrain her unacceptable behaviour. At the end of August, District Judge Ashton extended the exclusion order to five years and ruled that the defendant pay the case costs. Bernie Keenan, managing director of New Progress said:‘We are extremely pleased that as a result of partnership working with the Police and with the help of members of the community, we have been able to bring this case to a satisfactory conclusion. This woman engaged in violent and abusive behaviour and Like to know more then contact: caused misery in her Nykkie Berry 01772 450852 nberry@progressgroup.org.uk neighbourhood.
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Member’s News “Signing up to the RESPECT Standard for Housing Management is a natural move forward for us, we have been working hard at tackling anti social behaviour across the Borough in partnership with tenants and leaseholders in order to provide a more sustainable community. By South Essex Homes signing up to the standard it portrays a message of RESPECT across the Borough”.
RESPECT tops the agenda As part of South Essex Homes commitment to the RESPECT Agenda, they signed up to the RESPECT Standard for Housing Management. The Respect Standard is about tackling anti-social behaviour - a matter that South Essex Homes and in particular the Neighbourhood Services and SMAART teams have been working hard on, with tenants, leaseholders, residents, staff and the police. Anita McGinley, Tenancy Management Coordinator said
Good Neighbour Agreement Solihull Community Housing (SCH) has recently been successful in using its first Good Neighbour Agreement within Solihull. This is a non-legal means of resolving issues of anti-social and nuisance behaviour in an area where it may be a problem. The agreement identifies these issues and states terms or expectations of residents which is then signed by them and the local council. Such agreements are not compulsory, legally binding or an admission of guilt. If effective, they can allow local communities to resolve issues relating to anti-social behaviour without legal action. Solihull Community Housing used its first agreement after an owner-occupier in the cul-de-sac had been verbally abusive towards some of the elderly tenants. The elderly tenants avoided going out when the perpetrator was around to try and avoid further incidents from taking place. When SCH found out about
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The RESPECT Standard for Housing Management outlines the core components essential to delivering an effective response to anti-social behaviour and building stronger communities, such as accountability, leadership, giving greater resident empowerment, and supporting community efforts at tackling anti-social behaviour. The Audit Commission, who have recently carried out a inspection of South Essex Homes landlord service, are also looking to strengthen their guidelines on what they expect South Essex Homes to be achieving in tackling anti-social behaviour. Like to know more then contact:
Lynsey Stephenson 01702 236112 Lynseystephenson@seh.southend.gov.uk. this behaviour several months had passed since the last serious incident had occurred, but the residents were still very worried about going outside. Therefore any legal action that would usually be considered for this type of behaviour (such as an Anti-Social Behaviour Injunction) was not appropriate to take. Also the perpetrator was not a tenant meaning that the type of action that could take was limited. A Good Neighbour Agreement was drawn up for all residents in the cul-de-sac. It stated certain expectations of all residents such as “not to take part in aggressive and threatening language or behaviour towards others”. It also stated that “If we have evidence to suggest that you are responsible for the anti-social behaviour, we may consider taking legal action against you and/or your tenancy”. The agreements were sent out to all residents, (tenants, leaseholders, private tenants and owner-occupiers) to make sure that it referred to everybody in the street. Many were signed and returned and since then, no further incidents have been reported to SCH.
Member’s News
Quality of life programme In September 2005, Cross Keys Homes launched its quality of life’ programme to tackle problems associated with young people causing anti-social behaviour as well as offering a variety of free educational events and activities. In summer 2006, they held go-kart sessions and took the net navigator bus to four areas of the city. The housing association also held DJ sessions in one particularly troublesome spot. In summer 2007, Cross Keys Homes developed its initiative further and held music workshops for youngsters. It sponsored a local tenant, Bryan Tyler, who was keen to work with and help young people on local estates produce their very own music. The sessions gave young people the opportunity to build their confidence and do something worthwhile during their summer holiday. It also enabled Bryan the chance to pass on his skills and build on his longer term employment opportunities that this project offered. Cross Keys Homes is now hoping to sustain the project so that many more young people can benefit from the experience that these sessions were able to offer. Since September 2005, there has been a dramatic 30% reduction in anti-social behaviour where the DJ Like to know more then contact: sessions took place. Katie Savage 01733 385116
Tenant evicted on hearsay evidence Bromford Housing Group has won an outright possession order to evict a tenant who was one of the worst offenders of anti-social behaviour they have had to deal with. Between February 2005 and April 2007 the tenant had accumulated 99 tenancy breaches by the time Bromford was able to issue a Notice Seeking Possession (NSP). He then went on to commit another 190 breaches after the NSP was issued. Bromford's Community Safety Team worked in partnership with West Mercia Police, who were called to the property more times than any other in the area. The tenant had hundreds of ASB incidents logged against him. Lisa Brett, Community Safety Manager for Bromford said,“Despite many home visits by us and the Police to try and work with the tenant to modify his behaviour we were unsuccessful, we therefore had no choice but to apply for the immediate possession of the property.” She continued,“We take a firm stance on ASB and can only be successful in tackling these issues with the help of our customers and partners like the police. In this particular case we were able to give ‘hearsay’ evidence in court on behalf of our customers to protect their identities.”
Much improved estate Life for tenants on The Clearings in Belle Isle, Leeds is now much improved thanks to the work by Leeds Federated Housing Association. The estate was blighted by nuisance and criminal damage from youths, living on and off the estate. By early 2006, after a period of gathering evidence, one particular family was identified that regularly appeared in incident statements. As the family took little interest in preventing further nuisance from their son, Leeds Federated took possession action against the son’s mother. At court, the judges considered that the tenant was not directly responsible for her son’s actions and the case was adjourned for the son to be dealt with directly. The son had passed the age of 18 by this point, so an application for an anti-social behaviour injunction was made. The terms of this order were soon broken and the nuisance escalated. An application to the court was made for powers of arrest which we were granted and then committal action was taken against the tenant’s son when these terms were again broken. The cumulative breaches of the order led to a sentence of nine months in custody and the order being widened to exclude him from the estate for a period of two years. After this sentence ending, the family allowed him to return to the estate and at further hearings, the son was again sentenced to six months in custody, warned that this would be longer if there were breaches in the future. The family were told that their tenancy was at risk should they allow anti-social behaviour from their home in the future. Like to know more then contact:
Chris Allan 0113 386 1124
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Members News
Helping to solve neighbour disputes
Issues between neighbours can now be solved peacefully with the launch of a new mediation service pioneered by South Liverpool Housing (SLH). SLH have taken the lead in facilitating a training programme with other housing associations across Merseyside to give staff the skills and confidence to mediate neighbour disputes. Those who took part in the training learnt about the nature of conflict management and developed skills to
Police Community Support Officers Partington Housing Association, supported by parent organisation, Harvest Housing Group, is steadfast in its approach towards ridding its neighbourhoods of antisocial behaviour. A combination of methods such as a hands-on involvement in the Partington & Carrington Youth Partnership, dedicated Neighbourhood Officers as a face-to-face point of contact for residents, and the pursuit of legal action against perpetrators of antisocial behaviour has seen the numbers of reported crime in the Partington area reduce in recent months. Now there is another force to be reckoned with – the Police Community Support Officers. These were introduced to Partington in April 2007 to work within the local communities as part of the neighbourhood policing teams with three main purposes. These are to reassure the public by providing a high visibility presence, to solve problems, and to provide an immediate community contact.
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help people resolve disputes at an early stage before the situation gets out of control. A unique service level agreement was signed by Arena Housing, One Vision Housing and SLH which enables partners to mediate nuisance cases on behalf of each other to ensure customers receive a fast and impartial service, SLH Community Safety Manager, Sharon Marsh says “It has long been recognised that mediation is an important tool in tackling cases of neighbour nuisance and restoring peace and quiet in the community. In mediation, it is the disputants themselves that come up with the solutions to resolve their issues, not the mediators. This can result in more sustainable agreements that provide real solutions that everyone can live with.” “Working in partnership is vital to deliver this service. The idea is simple but effective. Each organisation will receive mediation at a snip of the price and customers will benefit from an impartial service.” The service, which is free and confidential, is available to all tenants of SLH, Like to know more then contact: Sharon Marsh, 0151 285 5632
Stockport Homes secures it first ASBOs In September and October 2007 Stockport Homes, working in partnership with the local authority and Greater Manchester Police, took the lead on and secured its first of a total of four interim Anti-Social Behaviour Orders. Three were against individuals for causing antisocial behaviour in the Heaton Norris area and the fourth was against an individual who had been causing antisocial behaviour in Offerton. Stockport Magistrates Court granted the Interim Order after hearing evidence produced by the Stockport Homes that all four individuals were responsible for anti-social behaviour locally. The evidence was produced to the court in the form of witness statements from information provided by local residents and businesses. This is another example of Stockport Homes' commitment to tackling anti-social behaviour. It clearly demonstrates its willingness to use all the powers available to protect its customers.
Member’s News
Conference on neighbourhoods Colchester Borough Homes (CBH) annual tenant’s and leaseholder’s conference was attended by over 100 people who enjoyed a variety of drama, dance and presentations on neighbourhoods. The event started with an interactive drama workshop by Arc Theatre Group, their production of ‘Meet the Russells’ was an insight into 21st century family life and why people don’t want to get involved in their communities. The next presentations were closely linked – The Respect Standard and Neighbourhood Policing. Karen Shaw, Housing Manager, gave an overview of the core elements of the Respect Standard and then Sgt Chris Barker from Essex Police spoke about the work of neighbourhood action panels and the neighbourhood policing initiative. Tansy Miller from the government’s ‘Now lets talk money’ campaign gave a talk about financial inclusion and praised CBH for being the first housing provider to invite her to talk directly to tenants! The local adult community college promoted their courses, particularly the life skills courses that tenant’s can attend free of charge. This was followed by the council’s Community Development Officer who gave an overview of the work of her team and the ‘Life Chances’ project that the council are working on. To conclude the event the audience was treated to entertainment from young circus performers and dancers. Throughout the day a Circus Skills workshop was provided for younger guests and they performed a variety of tricks that they had learnt from Ron Wood of Jolly Good Productions. Finally, a local street dance group, The Pink Ladies, performed. This group was set up by Colchester’s Street Wardens who discovered that there were no activities on the St Anne’s estate aimed specifically at girls. A dance club was then organised and funded in part by Colchester Borough Homes ASB workgroup. Like to know more then contact:
Gill Thomson 01206 507897 gillian.thomson.cbhomes@colchester.gov.uk
Domestic Violence Protocol Chelmer Housing Partnership (CHP) has signed a protocol with Chelmsford Women’s Aid, Victim Support, RELATE and Essex police to share information to support victims of domestic violence. The protocol aims to:
highlight domestic violence amongst agencies, CHP customers and the general public; monitor and reduce incidents of domestic violence; increase the ability and effectiveness of partner agencies to exchange information; support victims and allow them to take action in relation to the Respect Housing Management Standard
Terri Cochrane, CHP Quality of Life team manager, said: “Working in partnership with organisations equipped with specialist knowledge allows us to provide professional support to residents who suffer domestic violence. The partnership aims to reduce incidents of domestic violence, whilst educating people to understand that they do not need to suffer alone as there are ways of escaping destructive relationships.” CHP has been working closely with Essex Police, Women’s Aid, Victim Support and RELATE to investigate and provide evidence against 23 offenders within the Chelmsford area. Measures such as changing locks and in extreme cases, rehousing tenants, have been introduced by CHP in a bid to swiftly assist victims. Chris Moran of Chelmsford Women’s Aid said:“We welcome the opportunity of working in partnership with other agencies to address the serious issue of domestic violence. We believe domestic violence is an issue for society as a whole and the message needs to be made clear that violence against anyone, including against women from an intimate partner, will not be tolerated. A shared protocol between agencies highlights the seriousness of the issue and demonstrates Like to know more then contact: unity in tackling.” Victoria Norton 01245 613111 victoria.norton@chelmerhp.org.uk
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Member’s News
Disappointment Last minute plea from prison A tenant, whose partner launched a vicious unprovoked machete at No Respect With news that the Government is to scrap the Respect Task Force, Harvest Housing Group waits with some concern on details of how the replacement will be implemented and assist in tackling ASB in our communities. Although the Group, which owns 18,000 affordable homes across the North West, welcomes the new Youth Task Force targeted by the Government at ‘delivering positive outcomes for young people’, Harvest would have rather seen this as an addition to, rather than instead of, the Respect Agenda. Cathy Bennett, Community Safety Manager for Harvest Housing Group said: “Of course it is disappointing when so much of our time and resource has been put into delivering Respect but the main concern now is ensuring that the strong partnerships we have built our good work on continue, and the reduction in funding for the new scheme will have minimal impact for us, other RSLs and our partners.” The Youth Task Force will receive £60m worth of Government funding as opposed to the £130m put into the Respect Task Force. Cathy adds: “Our achievements through the Respect agenda have raised customer expectation and the worry is how we can continue to meet the required levels with significantly slashed budgets and increasingly stretched resources.” The extra pressures on those tasked with delivering the Youth Task Force is most keenly felt by those already committed to working with partner agencies on the delivery of the original Respect Task Force, and Harvest will now be meeting with other organisations to discuss how best to take this new initiative forward in the best interests of the communities in which they work.
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attack on a neighbour was allowed to remain in her home after her partner wrote a letter from prison accepting responsibility for the attack, and begged for the defendant to be allowed to stay. Sheffield Homes obtained a lengthy Postponed Possession Order to ensure that the defendant, her partner and their four children are subject to stringent conditions. In court, the Judge warned the defendant about her responsibilities and future conduct. The order should ensure that if there is any other unacceptable behaviour, by the defendant, her children, or her partner, if he returns to the property, swift action would be taken to evict them. A Sheffield City Council Spokesman said ‘’ The City Council and our partner agencies would have liked to have taken more swift action, but were subject to the inevitable delays that result from awaiting the outcome of criminal charges. This was a vicious assault that cannot be tolerated in our neighbourhoods. The result means that, in line with established case-law, tenants will be held accountable for the behaviour of members of their household.’’
Training for anti social behaviour staff As part of Homes for Islington’s commitment to improving performance and ensuring its residents are provided with a first class service for tackling antisocial behaviour, an accredited training programme for ASB staff has been introduced. By undertaking a benchmarking exercise and a series of visits to other organisations, Sheffield Homes was identified as a first class provider of training for staff. Its training incorporates an accreditation process whereby staff are assessed on their understanding of their role through the delivery of their day to day activities and management of ASB Reports. Through partnership working both organisations teamed together and Sheffield Homes delivered the first of a series of training events to Homes for Islington staff in October 2007. A second event took place in November with further partnership working between the two organisations to develop the associated accreditation package. Like to know more then contact:
Catherine Mirfinm, Sheffield Homes 0114 273 5927 Barry Hatton, Homes for Islington 0207 527 5363
SLCNG Dates for your diaries.....
Don’t keep it to yourself
Regional Meetings Midlands Wednesday 23rd January 2008 – Derby Homes
Do you know of colleagues in RSL’s and LA’s in your area that are not members of The Social Landlords Crime and Nuisance Group.
Wednesday 9th April 2008 – Wrekin Housing Trust Tuesday 22nd July 2008 – Nuneaton & Bedworth BC Wednesday 22nd October 2008 - Venue to be confirmed South West / South Wales
Then, if so, why not drop an email to Sharon with their details.
Wednesday 9th January 2008 – Teign Housing Newton Abbott
We can then send them a copy of Nuisance News and details of how they can benefit from membership.
Wednesday 2nd April 2008 - Venue to be confirmed Wednesday 9th July 2008 - Venue to be confirmed Wednesday 8th October 2008 - Venue to be confirmed
We wait to hear from you - thanks.
Southern – London Tuesday 29th January 2008 – The Brunei Galley SOAS ocial Landlords Crime and Nuisance Group
Russell Square Wednesday 16th April 2008 – Friends Meeting House
team
Euston Road Wednesday 2nd July 2008 – Friends Meeting House
Watch out for our next issue when we will be introducing the new team at the Social
Euston Road
Landlords Crime and Nuisance Group.
Wednesday 1st October 2008 – Friends Meeting House Euston Road
We have expanded the team so that we can
North West / North Wales
improve and enhance the services that we
Tuesday 19th February 2008 – CDS Housing - Liverpool
provide to both our existing and potential
Wednesday 23rd April 2008 – Calico Housing Bury
members.
Wednesday 16th July 2008 – Northern Counties HA Editorial services and design by Glenn Marketing 0121 555 7310
Look out for the new
Make sure that you share your news with us This is your newsletter and why not ensure that you
share your news on how your organisation is handling many of the complex issues of anti-social behaviour. Why not tell us about your new innovations, your success stories, feedback from your communities - just to name a few. What we need is:-
Pete Jackson, Managing Director.
Photographs, where applicable, that support your articles. Any photographs need to be high quality to ensure they can be reproduced.
You contact details if you would like other members to be able to contact you for more details.
Next Issue & Deadline The next issue will be distributed by the 1st March. The deadline for all articles is 20th January - items received after this date are unlikely to be included. Due to space restrictions, articles received early will take
Articles, ideally around 200 to 300 words in length
priority. Please email articles, logos and photographs
High quality copy of your logo (If you are not sure or
to:-
speak to the person who handles your publicity)
sharon@slcng.org.uk
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Our Sponsor
Disabled person as victim or witness
people involved in ASBO applications in the Magistrates’ Court. In such cases a vulnerable witness is one who: Is aged under 17 years at the time of the hearing OR
A current hot topic is tackling ASB that involves perpetrators with a disability. One matter that is often overlooked, is how to deal with the disabled person who is a victim or witness of such behaviour. In August 2007 the Disability Rights Commission and Sheffield Hallam University produced a report ,which raised a number of concerns as to the way disabled people are left out of the prosecution of ASB So, what makes dealing with a disabled witness or victim different from dealing with any other? Increased Vulnerability The report suggests that people with mental health conditions are not only more susceptible to ASB but that their impairment often means that they are targeted victims. Historically, the response to has often been to protect disabled people rather than involving them in taking action. This non-inclusion has meant that disabled people have altered their own lifestyles in order to avoid intimidation and harassment. Tools available There are a number of approaches that can be used to help empower disabled people and assist them in taking an active role in tackling ASB. These are not restricted to involvement in the court process but include early interventions from educating others and giving warnings to the more ‘official’ ABCs and Parenting Contracts. If these fail, however, it is vital that you know the options available to help you protect and empower disabled witnesses. These range from using mediation as a way of avoiding the court process to using the tools available to involve the disabled person in the whole process. In addition to the rules that cover County Court Proceedings, there are measures that protect vulnerable
Whose evidence may be compromised by virtue of suffering from a mental health disorder, another ‘significant impairment of intelligence or social functioning’ or a physical disability The measures available at the Court’s discretion include: Using screens in the court Evidence being given in private with only a limited number of people in the court Any wigs and gowns being removed to put witnesses at ease Use of video-recorded examination Examination through an intermediary (interpreter or appointed person) If you feel that any of your vulnerable witnesses would benefit from any of the measures shown above, an application should normally be made in advance, however, the court can give a direction at the trial. Good practice Making the court process easier is only one factor in helping a disabled person engage in tackling ASB, but there are other practical issues to take into account: Pre-hearing visits to the court Accessibility assessments Transport provision Signers/interpreters the witness is familiar with Escorting the witness at all times Does your organisation actively engage in any of the above? Are there any other areas of best practice that you would like to share with other SLCNG members? Please email any suggestions to Sharon@slcng.org.uk or to slcng@whiteheadsols.co.uk and these can be distributed to all members.
Measures that are available to the court that are designed to support disabled people. Rule Summary 22 A Solicitor or Court officer can certify a witness statement if the witness himself cannot read Statements it but has understood the statement as read to him 32 •Often used for overseas witnesses, the court can allow vulnerable witnesses to use videoVideo-link ink, although this is at the Court’s discretion 33 Testimony can be given by another person in Civil Proceedings (e.g. Housing Officer) although Hearsay care needs to be taken to ensure accuracy Ideally the witness should be identified in the other person’s statement and an explanation given as to their absence in court This statement should include an ‘impact statement’ detailing the behaviour’s effect on the witness 34 Evidence can be given in the witness’ home or other relevant location Deposition The evidence can be recorded
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The information, opinions and conclusions expressed in Nuisance News are those of the contributors and do not necessarily represent those of the Social Landlords Crime and Nuisance Group Ltd
Our Sponsor
Section 21 Notices and Review Processes
simply that the landlord should “evaluate the need for
The Housing Act 1996 has provisions for Local
Review Scheme
Authorities to use Introductory Tenancies ( a Tenancy that could last up to 12 months and could be ended by the service of a Notice under Section 128 of the Act). When a Notice is served the Tenant has the right to a review of the decision carried out in accordance with the Introductory Tenancy Review Regulations.
the issue and in KLOE number 6 the requirement is Introductory or Starter Tenancy Schemes”. Whether or not a RSL adopts a Review Scheme is entirely a matter for the individual organisation. Many feel uncomfortable in not having a scheme of review that at least provides some protection for a tenant accused of anti-social behaviour or other breach of tenancy. It is open to each organisation to develop its own scheme.
Registered Social Landlords were not included and have
All I would say is that in designing any scheme, regard
therefore turned to the use of Assured Shortholds as an
needs to be had to the principles of natural justice. These
equivalent form of Starter or Probationary Tenancy. There
principles apply in a situation where the decision of an
was initially much confusion in the use of these
adjudicator will have a direct impact on the rights or
tenancies, many associations granting 12 month fixed
legitimate expectations of the individual(s) concerned.
term tenancies which gave a greater degree of security
The rules in natural justice consist of :-
than the Local Authority Introductory Tenant. This practice now seems to be falling by the wayside with an increasing use of Assured Periodic Shorthold Tenancies. Ending the Tenancy To bring an Assured Shorthold Tenancy to an end on a Mandatory basis a Notice under Section 21 of the Housing Act 1988, has to be served. This runs for at least two months and at its expiry the landlord can issue Possession proceedings using the Accelerated Possession
a) The right to a fair adjudication. b) The rule against bias. The former requires:i) Prior Notice being given of the case against the individual. ii) A fair opportunity to answer that case. iii) The opportunity to present his/her own case. iv) Written notification of the decision.
procedure. The Court has no discretion to refuse an Order
The rule against bias means that the adjudicator should
provided it is satisfied that the Tenancy is an Assured
have no personal interest in the outcome of the adjudi-
Shorthold and that a proper Notice has been served and
cation, there should be no reason to suspect a real
that the Notice has expired prior to the commencement
likelihood of bias and that the adjudicator should not
of the proceedings.
have been involved in any earlier decision or process that
The question arises as to what right the tenant has to a
is relevant to the adjudication.
review of the decision to serve the Section 21 Notice and
Clearly, we want to avoid an over legalistic review
the short answer is that there is none.
process and I am sure there are many examples of good
There is certainly no requirement in the Legislation for
practice that can be shared.
there to be any review. In relation to Regulatory
SLCNG as a clearing house?
Provisions, the October 1999 Code of Practice in respect
Rather than attempting to be prescriptive in relation to a
of Supported Housing contains a section covering the
review process it may be useful to use SLCNG as a
review of the Assured Shorthold Tenancies, but makes no
clearing house. Organisations who have been able to
reference to a requirement for a review of a decision to
develop a review process can be put in touch with those
serve a Notice in the sense of providing the Tenant with
who are considering a process or who are in the early
an internal Appeals procedure.
stages. By such an exchange it is likely that all processes
All that the Housing Corporation Circular February 2007,
will be improved which will benefit all RSLs, their tenants
says, is “Starter Tenancies should be used as part of a
and minimise the risk of challenges by tenant’s advisers.
management strategy for dealing with ASB”. Equally the
Peter J Whitehead Managing Director,
RESPECT Standard for Housing Management is silent on
Whiteheads Solicitors Limited
23
ReACT
The browser based Anti-Social Behaviour Recording System
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ReACT keeps detailed information about all aspects of incidents For further information or to arrange a demonstration please contact us:
and complaints
ReACT has full case management with user defined target dates ReACT will produce detailed reports and analyses ReACT records both internal and external costs of dealing with cases ReACT can be accessed externally and has a powerful search facility ReACT is fully password protected and has a full audit trail ReACT has an optional mapping module ReACT is menu driven and user friendly ReACT requires Microsoft SQL Server 2000 ReACT is browser based, supports remote access and mobile working and can be hosted
ReSPONSE A recording, reporting and monitoring system for neighbourhood wardens using pocket pc’s.
EBS is pleased to support:
For further information or to arrange a demonstration of ReACT or ReSPONSE please contact us:
Tel: 0121 384 2513 Email: React@e-b-s.co.uk Web: www.e-b-s.co.uk Electronic Business Systems Ltd. 852 Tyburn Road, Birmingham, West Midlands B24 9NT.