UTAH’S BUSINESS JOURNAL www.slenterprise.com
THIS WEEK Hexcel begins construction on multi-year expansion
May 14-20, 2012
Volume 41, Number 42
135-room Marriott hotel to be built on 5300 South in Murray
See page 3.
Larry Miller Group to build new Lexus dealership in Murray See page 4.
Warehouse project to break ground 100 percent pre-leased See page 5.
• Industry Briefs • Begin on page 7.
• Calendar • See page 13.
An architectural rendering of the Marriott Residence Inn, expected to take 12 to 15 months to build. By Barbara Rattle The Enterprise Salt Lake City-based Kimball Investments plans to break ground for a 135-room hotel in Murray this summer. To be located at 171 E. 5300 S., the Marriott Residence Inn will be six stories tall, sit on about 2.5 acres and offer some “pretty good meeting space,” said Kimball Investments partner David Kimball. “There isn’t anything new, quite frankly, of this scale in Murray,” he said, noting the site’s proximity to the massive Intermountain Medical Center was the project’s primary driver.
Beecher Walker Architects designed the hotel and a contractor is close to be chosen, Kimball said, noting ground should be broken in July and construction will take 12 to 15 months to complete. Financing most likely will come from U.S. Bank, he said. The hotel will boast Marriott Residence Inn’s latest “Generation 9” design, which was unveiled in March and includes a more contemporary, higher-end feel, primarily in terms of furniture and layout. Marriott Residence Inns, of which there are currently five in Utah, offer spacious suites
see MARRIOTT page 2
Sex-based workplace issues evolving rapidly, attorneys say By Brice Wallace The Enterprise Employees wearing women’s clothes as they’re transitioning to becoming a woman. An employee who dismisses ideas with the comment “That’s gay.” Workers unsure which restroom they can or should use. Those kinds of issues are at the heart of laws regarding sex discrimination. And those laws are changing, almost by the month. W. Mark Gavre, an employment attorney at Parsons Behle & Latimer, noted last week that sex-based workplace issues are no longer focused simply on biology but have evolved into sexual
orientation, sexual identity and sexual expression. “New claims, new interpretation of the law, new changes in laws are now making it clear that gays, lesbians, transsexuals, transgender people can bring discrimination claims in a way they couldn’t before, and it’s just, I think, a big change in the law of discrimination,” Gavre said during a presentation at the firm’s Employment Law Seminar. The heart of today’s sexdiscrimination climate is in a sex provision of Title VII of the Civil Rights Act of 1964. But in recent years, many states and local govsee SEX page 4
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Orem software firm gets $32.3 million growth incentive from state By Brice Wallace The Enterprise Software company Xactware Solutions Inc., based in Orem, will invest more than $130 million in a new campus-type facility that will add 859 jobs over the next 20 years. The company was one of four to get incentives for growth last week from the Governor’s Office of Economic Development board. Xactware, a member of the Verisk Insurance Solutions Group whose products are used for estimating building and repairs, is considering Utah and Salt Lake counties for the location of the new facility. The GOED board approved a tax credit of nearly $32.3 million over 20 years. The project is expected to generate $756 million in new wages and $129 million
in new state tax revenue over that time. “It’s really exciting to have your assistance and, since I have this approval, to really solidify our future here at Xactware. … We’re excited about the future and what the future brings and this really enables us to continue to head in the direction I want to take the business,” Jim Loveland, president and CEO, told the board. “This is right in the heart of what we’re seeing as becoming our sweet spot, with software and information technology,” board member Jerry Oldroyd said. “If you look at the incentives we’ve given over the last little while, we’ve had significant development in this industry and this is just another example of how successful we’ve been as a state.” see INCENTIVES page 2
230-unit self-storage addition to be constructed in Murray
An artist's rendering of Extra Space's new storage facility. All units will be climate-controlled. By Brice Wallace The Enterprise Extra Space Storage Inc., based in Salt Lake City, is expanding a self-storage facility in Murray, with expectations that the expansion will be completed by early October. Kier Construction of Ogden has begun work on the project at 6384 S. Cottonwood St. Extra Space acquired the facility a couple of years ago. It had been operated by Metro Self Storage. “We bought an existing facility that was impacted by construction of the transit center across the street,” said Scott Wyckoff, director of redevelopment at Extra Space Storage. “So Cottonwood Road was realigned, and that realignment did a partial demolition of our self-storage facility, including an office/apartment and some storage buildings. What
we’re redoing is on land adjacent to the existing facility. We’re building two new self-storage buildings and one office/apartment building.” The self-storage buildings will occupy 23,057 square feet and contain about 230 units, ranging in size from 5-by-5 square feet to 10-by-20 square feet. The office/apartment will be about 1,400 square feet. “The idea is, at the existing facility, none of it is climate-controlled drive-up,” Wyckoff said. “These new buildings provide us with interior units and also driveup units that are all climate-controlled, so it’s a different product type.” The $1.5 million project was designed by J. Craig Mann, Architect, of Santa Ana, Calif. see STORAGE page 2
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May 14-20, 2012
The Enterprise
Recreational vehicle retailer expands in Lindon INCENTIVES
Planet Power Toys, a Utah County retailer of RVs, boats, scooters, utility terrain vehicles, all-terrain vehicles, dirt bikes, scooter and motorcycles, has expanded into a 14,000 square foot building on two acres at 1342 W. 200 S. in Lindon. At one time operating several stores in Utah and Arizona, the company was most recently in a small Lindon warehouse, said
owner Jared Clingo. “I always wanted to build a store like a Cabela’s, where we sell everything,” he said. “We had expanded to several stores when the economy took a tank so we consolidated down; it almost put us out of business,” Clingo said. “We used KSL quite a bit for advertising and built it up and moved into this one big location. Maybe two years ago
20 DAY SUMMONS BY PUBLICATION Case No. 110912718 Judge Todd M. Shaughnessy IN THE THIRD JUDICIAL DISTRICT COURT IN AND FOR SALT LAKE COUNTY, STATE OF UTAH CORPORATION OF THE PRESIDING BISHOP OF THE CHURCH OF JESUS CHRIST OF LATTERDAY SAINTS, a Utah corporation sole, Plaintiff, vs. JEMIMA McOMIE AND THE HEIRS OF JEMIMA McOMIE and ALL OTHER PERSONS UNKNOWN CLAIMING ANY RIGHT, TITLE, ESTATE, OR INTEREST IN OR UPON THE REAL PROPERTY DESCRIBED IN THE PLEADING ADVERSE TO THE PLAINTIFF’S OWNERSHIP OR CLOUDING THE PLAINTIFF’S TITLE THERETO, Defendants
THE STATE OF UTAH TO THE HEIRS, DEVISEES AND SUCCESSORS OF JEMIMA McOMIE:
Plaintiff, CORPORATION OF THE PRESIDING BISHOP OF THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS, filed a Complaint with the Clerk of the above-entitled Court, 450 South State Street, Salt Lake City, Utah 84111, seeking to quiet title to certain real property located in Salt Lake County, Utah, as more particularly described below: PARCEL 6 PARCEL FOR CHURCH NORTHWEST PARKING LOT: COMMENCING AT THE SALT LAKE COUNTY SURVEY MONUMENT IN THE CENTER OF VINE STREET NORTH 464.71 FEET AND EAST 190.20 FEET FROM THE CENTER OF SECTION 7, TOWNSHIP 2 SOUTH, RANGE 1 EAST, SALT LAKE BASE AND MERIDIAN (ACCORDING TO THAT CERTAIN RECORD OF SURVEY MAP SHEET 2 OF DRAWING NO. 6525, CALDWELL RICHARDS & SORENSEN, INC. ACCOUNT NO. 16-7825, BY LA MAR P. SMITH, REGISTERED ENGINEER & LAND SURVEYOR NO. 1409, DATED 5-18-73; AND THE BASIS OF BEARING OF THIS DESCRIPTION IS FROM LAST SAID MONUMENT SOUTH 58°09'55" EAST 1144.777 FEET TO ANOTHER SALT LAKE COUNTY SURVEY MONUMENT MARKING THE CENTERLINE OF VINE STREET) AND NORTH 62°20'40" WEST 55.620 FEET AND NORTH 29°19'00" EAST 525.570 FEET AND NORTH 64°02’27” WEST 26.445 FEET TO THE TRUE POINT OF BEGINNING OF THIS PARCEL OF LAND AND RUNNING THENCE NORTH 64°02’27” WEST 127.831 FEET ALONG THE SOUTHERLY SIDE OF A CHAIN LINK FENCE; THENCE ALONG THE WESTERLY SIDE OF A CHAIN LINK FENCE FOR THE FOLLOWING THREE COURSES: NORTH 21°19’58” EAST 10.734 FEET, NORTH 48°45’07” EAST 65.934 FEET AND NORTH 48°00’00” EAST 45.791 FEET; THENCE SOUTH 34°00’00” EAST 89.588 FEET ALONG THE LIP OF A CONCRETE GUTTER; THENCE SOUTH 07°45’00” WEST 33.300 FEET; THENCE SOUTH 29°00’00” WEST 37.500 FEET TO THE POINT OF BEGINNING, CONTAINING 10,251 SQ. FT., OR 0.23534 ACRE, MORE OR LES You are hereby summoned and required to file an answer in writing to the Complaint on record with the Clerk of the above-entitled Court and to serve upon or mail to Swen R. Swenson of Kirton McConkie, Plaintiff’s attorney, 60 East South Temple, #1800, P.O. Box 45120, Salt Lake City, Utah 84145-0120, telephone: (801) 328-3600, a copy of the answer within twenty (20) days after the date of last publication of this Summons. If you fail to do so, judgment by default will be taken against you for the relief demanded in the Complaint, a copy of which can be inspected at the Third Judicial Court or at the office of Kirton McConkie. Dated this 7th day of May, 2012 Kirton McConkie /s/ Swen R. Swenson Attorneys for Plaintiff
things began to rebound. I did a lot of marketing, big campaigns. I have really good prices on boats and scooters, really competitive.” Clingo said Planet Tower Toys sells “more scooters than anyone in the state, probably all put together. We’ve sold stuff to over 10,000 people. Last year we sold more boats than any other dealer in the state — 82 — I’d put money on it.” More than half the company’s business comes from Internet sales, and Clingo said KSL’s website “has been a blessing. It’s been huge. They’re gotten me really good pricing on banner ads. It’s still an uphill battle; it hasn’t been smooth sailing by any means. I’ve worked my tail off.” Brands carried by Planet Power Toys include Forest River trailers, Roketa scooters, Cfmoto motorcycles, and Sea Ray and Cobalt boats.
from page 1
FLSmidth Salt Lake City Inc., which supplies equipment and services to the minerals and cement industries, was awarded an incentive of more than $2.9 million as a tax credit over 10 years as it expands its nonferrous global headquarters and grows its professional minerals processing staff at a testing facility in Midvale. The company will invest $16 million in the project and add about 125 new jobs over 10 years. The GOED board approved a tax credit of more than $500,000 over five years for Peterbilt of Utah Inc. as it moves its headquarters from 300 West to 2100 South. The company sells Peterbilt trucks, parts and services from its dealership locations in Utah, Idaho, Colorado and Nevada, and it will be adding 145 employees over five years. “The incentive plan is going to allow us to double our operations here, not only to increase our employee base over time but also to create a $12 million-plus complex out in the west side of the valley, so it’s going to create construction jobs along the way,” Cary Davis, chief financial officer for the company, told the board. The project is expected to produce $43 million in new state wages and $2.6 million in new state revenues over six years. Schiff Nutrition International Inc., a nutritional supplement company that has its headquarters and manufacturing and distribution facility in Salt Lake City, was approved for a $308,186 incentive to help train 100 new employees and 300 current employees. Half of the incentive will come from the Industrial Assistance Fund and half will come from Utah Department of Workforce Services training funds.
THE ENTERPRISE [USPS 891-300] Published weekly by Enterprise Newspaper Group Inc. 825 N. 300 W., Suite C309, Salt Lake City, UT 84103 Telephone: (801) 533-0556 Fax: (801) 533-0684 Website: www.slenterprise.com. For advertising inquiries, e-mail david@slenterprise.com. To contact the newsroom, e-mail barbara@slenterprise.com. Subscriptions are $55 per year for online only, $65 per year for print only and $75 per year for both the print and online versions, or $1.50 per copy. Opinions expressed by columnists are not necessarily the opinion or policy of The Enterprise Copyright 2012 Enterprise Newspaper Group Inc. All rights reserved Periodicals postage paid at Salt Lake City, UT 84199. POSTMASTER: Send address corrections to P.O. Box 11778, Downtown Station Salt Lake City, UT 84147
STORAGE from page 1
Extra Space Storage is a selfadministered and self-managed real estate investment trust that owns and/or operates 882 selfstorage properties in 34 states and Washington, D.C. It has about 585,000 units and about 64 million square feet of rentable space. It is the second-largest owner and/or operator of self-storage properties in the U.S. and is the nation’s largest self-storage management company. Its portfolio includes eight locations in Utah, mostly in the Salt Lake Valley. “Extra Space is not doing new developments now,” Wyckoff said, “but we are doing façade renovations, upgrades and some additions on our existing facilities, but most of those facilities are not in Utah.”
MARRIOTT from page 1
with separate living and sleeping areas, fully equipped in-suite kitchens, free grocery delivery service, free WiFi and in-room high-speed Internet access, free hot breakfast, outdoor spaces such as swimming and barbecue areas, complimentary evening socials and fitness centers with television sets. Kimball Investments is not new to hotel development. The firm entered the market in 1985 with the creation of the Peery Hotel in downtown Salt Lake City and owns, among others, the Hampton Inn downtown and a Holiday Inn at 999 S. Main St. Kimball said his firm purchased the Murray acreage in late 2008 and is “very excited about finally getting this off the ground.”
GOAL ZERO names new CEO GOAL ZERO, a Bluffdale-based innovator of portable solar power systems, has promoted Joe Atkin to CEO. Atkin had previously served as president of the company, and replaces founder Robert Workman, who will be taking on a new role as co-chairman of the board and as chief creative officer over product development. Fraser Bullock will remain as Workman’s cochairman of the board. Atkin joined the company full time in 2009. Previously, he was a senior manager at Sorenson Capital, a private equity firm based in Lehi that invests in companies needing additional capital or skill sets in order to achieve their growth potential. Atkin was first introduced to Goal Zero through his work with Sorenson Capital, which is a significant shareholder of the company.
Celtic Bank consolidates HQ into one downtown building Celtic Bank has settled into a new home, and now its headquarters are all in one building. The company moved in during the first week of April at the Brooks Arcade building, 268 S. State St., Salt Lake City. Celtic Bank occupies the entire third floor, about 26,000 square feet. Wade Newman, the bank’s chief financial officer, said the company simply had outgrown its old site at 340 E. 400 S., which was 15,000 square feet in two buildings. “Now we can house everyone on the same floor, and we have some room for growth,” he said. “We had to lease adjacent space [at the former headquarters], not in the same building. It worked out. It was OK. The building was right next door, but it’s never that great to have everybody split up. This brings us all together and into the same space.” Celtic Bank bought the building from the parent company of AlphaGraphics Inc. last November. AlphaGraphics had owned it and been its anchor tenant since 2000 when it moved its headquarters to Salt Lake City from Tucson. “We’re excited to be in the space,” Newman said. “We’ve changed the space on the third flood and we’re very happy with the results. We’re also happy to be closer to downtown and pleased to be adjacent to the Gallivan Center and participate in the management of that.”
Celtic Bank has 62 employees, with all but 12 working in Utah. It has added a dozen employees the past couple of months, both in-state and out-ofstate. “We don’t have any specific plans,” Newman said when asked about future growth. “We’re not entering into any kind of specific initiatives. We’re just continuing to grow in our regular business and the typical work we’ve been doing.” Celtic Bank is a premier small-business lender, one of the largest Small Business Administration (SBA) lenders in the country. In addition to its headquarters, the company has a loan production office in Heber. The Brooks Arcade also features first-floor tenants DP Cheesesteak, America First Credit Union, Charles Schwab, Beans and Brew, Zy Restaurant, Code Green and the American Institute of Architects; second-floor tenant Konica Minolta; and fourth-floor residential condominiums. Celtic Bank has been talking with potential tenants to lease about 19,000 square feet on the second floor that was vacated when AlphaGraphics moved its headquarters in January to leased space at Parkside Tower, 215 S. State St., Suite 280. Celtic Bank’s former headquarters building is under contract to be sold to Salt Lake City, which is building a major new public safety complex nearby.
Office cubicle firm to make expansion move to West Valley Lauders Cubicle Connection, a North Salt Lake firm that sells and installs new, used and refurbished office cubicles, is preparing to move and expand after enjoying a “phenomenal” 12 months. Currently located in about 6,000 square feet, the firm has leased roughly 8,000 square feet at 2550 S. Decker Lake Blvd., West Valley City, where it hopes to be operational sometime in June. Owner Mark Lauder said the new location will not only be closer to most of the firm’s customers and vendors, but also will allow the company to create a “really nice state-of-the-art showroom” and provide additional space into which it can expand within the next year or two. Founded in 2004, Lauder Cubicle is experiencing its best year ever, Lauder said. “The last 12 months have been phenomenal,” he said. “Some of our customers are taking
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The Enterprise
May 14-20, 2012
advantage of the economy being dumpy, expanding in preparation for things for turn around. But we really work hard on getting out a quality product in a short amount of time, and service the heck out of our customers.” Currently, most of the company’s business involves refurbished cubicles, because “companies are going to be cautious,” Lauder said. “They want a nice new look but they don’t want to spend a ton of money.” While Steelcase is Lauders’ foremost brand, the company also sells products made by Haworth and Herman Miller. The firm employs about eight people, and staff is expected to grow. Satellite offices are located in Boise and Las Vegas. Lauders leased its new location with the assistance of Bob and Josh Mills of Commerce Real Estate Solutions. NAI West was also involved in the transaction.
Hexcel Corp. begins construction on multi-year WVC expansion By Brice Wallace The Enterprise Hexcel Corp., based in Stamford, Conn., has begun construction of a multi-year expansion project at its West Valley City manufacturing plant. The facility at 6700 W. 5400 S. is one of 18 manufacturing facilities worldwide and eight in the U.S. for the company, which develops, manufactures and markets advanced composites used in commercial aerospace, space and defense and industrial applications. Hexcel acquired the West Valley City facility in 1996 when it bought the Composite Products Division of Hercules Inc. The plant began producing carbon fiber in 1970 and pre-impregnated, or “prepreg,” tape in 1971. It occupies 128,000 square feet in five buildings, a raw material receiving warehouse and a material testing laboratory. The plant also produces epoxy resins, adhesive films and solvated fabrics that are supplied to Hexcel’s Casa Grande, Ariz., plant, where they are converted into core materials. In December, the Governor’s Office of Economic Development Board approved a tax credit incentive of nearly $7.8 million for the project. “It’s a multi-year expansion. It’s not something that was going to be done in three months and then
An artist's conception of a portion of the expanding manufacturing facility in West Valley, one of 18 Hexcel has worldwide. [be] all over with,” said Michael The tax credit over 10 years is Bacal, Hexcel’s communications contingent on the new jobs payand investor relations manager. ing at least 25 percent above the “If you look at the incentives Salt Lake County average salary, that the economic development including benefits. board gave, those incentives cover “It would be over a number of a multi-year expansion program years,” Bacal said of the employthat we have, and part of that is ment gains, “and obviously that’s contingent on in-market demand not including jobs that would be — demand for our materials. We added from construction.” supply materials there for the Bacal confirmed that the aerospace market, and part of that company had considered other expansion is tied to developments locations, both in the U.S. and and timing of developments in internationally, for the project. that marketplace.” “We chose to expand in Salt Bacal declined to provide Lake City because it’s an area details about the expansion — “It that’s a very business-friendly will be expanding the footprint environment; the area’s got a great, of the facility,” he said — or its educated, hard-working labor cost. However, GOED documents force; [and] in both the immediindicate the project will total $650 ate town as well as Salt Lake City million in several increments in general, the municipal offices over the next decade and could [and] the governmental agencies double the current 600-employee are supportive and work well with headcount there during that time. see HEXCEL page 6
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from page 1 ernment entities have put on their books measures prohibiting such discrimination. Some private enterprises have established company policies on the matter. And some court rulings have expanded the concept. “It’s an interesting change in social attitude, I think that’s obvious. We’re seeing discussion of same-sex marriage that we didn’t see a few years ago. We’re seeing a whole lot of social change and it’s just being reflected in the law,” he said. Gavre said 21 states and the District of Columbia have banned discrimination based on sexual orientation and gender identity. Washington state has become the latest state recognizing samesex marriage. Microsoft Corp. announced a company position favoring same-sex marriage. “And it viewed recognizing same-sex marriage as good for its own business in order to attract a more diverse workforce and something they thought, as a public benefit, the right thing to do,” Gavre said. But local ordinances from counties and municipalities are inconsistent in their application and penalties. Locally, he suggested the Utah Legislature get involved,
The Enterprise rather than have a “hodgepodge” of local ordinances. “These ordinances are all relatively new, they haven’t really been tested. We don’t know how it will develop, but I would say, in general, the penalties for violating these ordinances are less severe, less troublesome than they would be if they were state or federal law,” Gavre said. “But, again, I don’t think we’ve seen the last word on any of this. … I think it’s just a sign of the times that we’re getting these changes.” Changes also are coming down through the judicial system as “a slew of new court decisions that have absolutely changed
May 14-20, 2012
what the law means.” The U.S. Supreme Court in 1989 ruled that “gender stereotyping” — expecting workers to conform to genderbased expectations — is a form of sex discrimination. A 2011 case expanded the stereotyping concept to transgendered workers. “It’s interesting to see how far we’ve moved and really how quickly we’ve moved into new territory,” Gavre said. Reinforcing the changes was a ruling last month by the U.S. Equal Employment Opportunity Commission that establishes transgender discrimination as sex discrimination as a matter of law. “It eliminates the gray area” and
clarifies that any form of discrimination against gays, lesbians, bisexuals or transgender people violates the law. “It’s just another gardenvariety form of sex discrimination because it’s based on gender stereotyping,” he said. “So I think we’re just going to see the federal agency, when it gets any case now that involves this issue, its position is crystal clear. If it appears that someone has acted on the basis of a gender stereotype — very broadly understood — that’s going to be viewed as a violation of the law, without question.” Having or expressing strong religious beliefs about the issue
Larry Miller Group to build new Lexus dealership in Murray The Larry Miller Group of Companies plans to break ground in the first half of June for a new Lexus automobile dealership in Murray. To be located at 5680 S. State St., the new and larger dealership — about 55,000 square feet on 4.5 acres — will be directly across the street from the company’s current Lexus dealership, which will be converted into a used car operation, said Jay Francis, executive vice president. “We’re responding to both internal needs for our Lexus
dealership — they’ve grown to a point where they need additional space in both building and service — as well as parking for display and sales,” he said. The new dealership should take about eight months to complete and was designed by FFKR Architects. General contractor will be Big-D Construction. It will be “significantly larger” than the
of r e the Pow l e Fe
ing k c e h C Free
current Lexus dealership, Francis said. “The auto industry seems to be trending upwards,” he said. “Sales seem to be trending upward across the board.” Prices for a new Lexus automobile start at around $30,000. In 1979, Larry Miller purchased a Toyota dealership in Murray. Today, the Larry H. Miller Management Co. operates 23 different automotive brands under 39 dealership locations.
will not be a defense, he added. A court has ruled that Walmart was within its rights, based on the hostile work environment concept, to fire an employee who told a lesbian co-worker that a gay lifestyle was “sinful.” “Every court decision that I’ve seen where someone has invoked a religious basis for opinions expressed against gays and lesbians has lost,” he said. “So I would predict that religious belief will not be a viable defense to any such talk or behavior.” What’s a company to do? Gavre was asked whether corporate policies should be established or altered to fully address the expanding sex discrimination issues. He suggested that, at the very least, management should be educated about the changes in the laws. “It’s naive to think that people could be indifferent to the issue,” he said. “So whether or not you change your policy or not, I think you need to start an educational process where you sensitize people to what’s happened in the law and therefore what’s likely to happen if people engage in what’s perceived as discrimination against gays and lesbians, because the world isn’t the same world we were in five years ago. It really isn’t the same world we were in two months ago.”
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May 14-20, 2012
The Enterprise
American Fork warehouse project to break ground 100% pre-leased
Transportation in Utah
Ground is expected to be broken before the end of the month for a 29,000 square foot Class A warehouse building at 871 S. Auto Mall Dr. in American Fork that is already 100 percent pre-leased. Brian Fruit, who is developing the project in partnership with Tracy Burnham, owner of Decorative Landscaping in American Fork, said 16,000 square feet of the structure will be used by the local Kneaders restaurant chain as a central distribution center while the balance will be occupied by Lizard Skins, a company owned by Fruit that manufactures accessories for bicyclists. Tom Stuart Construction will be the general contractor on the project, which Fruit said should take five to six months to complete. Lizard Skins, which has been in business for almost 20 years, will be moving from a 10,000 square foot warehouse in Orem. The company will benefit not only from having more and better space, but also higher ceilings and a dock, Fruit said. The structure will have an energy efficiency element, as Thermomass flooring will be installed, which involves a layer of concrete below a layer of
foam that is topped with another layer of concrete, Fruit said. “This is going to be a building that’s going to last for years and it would be foolish not to build an energy efficient building, even if the cost is higher. If you look at the cost over 20 years it’s crazy not to do it,” he said. Lizard Skins and its team of approximately 15 employees manufacture a significant amount of the company’s products, but some are imported. The firm sells its wares in about 80 countries through a group of distributors. In Utah, they include bicycle shops such as Bicycle Center, Guthrie’s, Canyon Bicycles, Bountiful Bike, Biker’s Edge and Bike Shop, Fruit said. Two of this year’s Tour de France teams will be using Lizard Skins’ handlebar tape during this year’s race. The firm also makes items such as grips, body armor and chainstay protectors. “We’ve had significant growth each year even during the recession, consistent growth since ‘08 with no down spikes whatsoever,” Fruit said. “I think it has to do with our being worldwide in our distribution. If the dollar devalues from troubles internally here, our products become more reasonable in other countries.”
Study: demand for new homes starting to pick up The Greater Salt Lake market started a total of 1,267 homes during the first quarter of 2012, is a 41 percent increase when compared to 1Q11 and 11 percent more than last quarter, according to the most recent report by Metrostudy, a national housing data and consulting firm that maintains the most extensive primary database on residential construction in the US housing market. Demand for new homes appears to be picking up. New home closing totaled 1,372 during 1Q12, up 34 percent compared to last year at this time and 21 percent more than last quarter, said Eric Allen, director of Metrostudy’s Utah/Idaho region. Annual new home closings are down 6 percent from last year at this time to 5,050 homes, however the pace increased 7.4 percent from last quarter. “New home starts in the Greater Salt Lake market have
increased in nearly every price segment, signaling that housing is improving over a broad range of prices and areas in the market,” said Allen. There are 19,711 detached finished lots on the ground, which, based on the current absorption pace, is a 63.1 month supply, down from 79.5 months recorded last year at this time. Attached lot inventory sits at 52.4 months, or 4,423. Lot inventory in nonperforming projects is having a negative impact on the overall supply, however, by removing these lots from the analysis, supply appears to be tightening in strong submarkets. “While the market still faces headwinds, the local economy and housing market are experiencing noticeable improvements. New home production is recovering well, and is expected to increase throughout the year.
John Njord is a Fine Public Servant With High Integrity By LaVarr Webb Utah Policy Utah Department of Transportation executive director John Njord has come under heavy criticism lately over the department’s dealings with an employee who was fired and then was ordered to be re-hired. The matter has been the subject of numerous news stories and editorials blasting Njord and UDOT. The Utah Democratic Party has jumped into the fray, making political hay and attempting to damage Gov. Gary Herbert, who is Njord’s boss. This issue has many perspectives and nuances, and I don’t know the details well enough to outline exactly what I believe happened. But I do know that two sides exist in this matter. I also know, from personal experience, having worked with him and observed him, that John Njord is a person of high integrity, is fair-minded, and cares deeply about his employees. I’m not suggesting that mistakes weren’t made. Some things could have been handled better. But my experience with Njord is that he is a dedicated, highly competent public servant who has done an exemplary job running one of state government’s biggest and most important operations. This issue had been tied to the bidding process and project award in the rebuild of I-15 through most of Utah County. That controversy was thoroughly investigated and was the subject of numerous stories, editorials, campaign rhetoric and attack ads during the 2010 gubernatorial campaign. Voters resoundingly rejected the criticism of Herbert and UDOT, as Herbert won the election by a wide margin.
Interestingly, the Utah County I-15 project under scrutiny has been the largest and most successful highway construction project in Utah’s history. Under the direction of Njord, UDOT has brought the project in on schedule and far under budget, saving hundreds of millions of dollars below what the project was initially expected to cost. The savings allowed the state to expand the project several miles south with still enough savings left over to pay for other needed projects and also reduce the state’s debt. Talk about a successful project! Clearly, Njord’s and UDOT’s innovative project management processes worked better than anyone expected, and the right engineering and construction team was selected. Njord and UDOT deserve praise for overseeing the best construction project in the nation. Meanwhile, Njord and UDOT are overseeing more than 200 additional construction projects across the state, the most ever, using state-of-the-art management, construction and commuter outreach/education practices. UDOT is certainly in good hands. Utah is lucky to have Njord and his team in place. Also, I’m glad we have a governor who doesn’t run for cover every time he, or a member of his team, receives criticism by partisan opponents. Loyalty and professionalism still mean something to Gov. Herbert, and that’s good. It’s easy for a political leader to be stampeded by political pressure. A great political leader does what’s right, not what’s politically expedient. That’s how Gov. Herbert has conducted his administration. This issue will be thoroughly aired and a proper resolution will occur. In the meantime, I greatly appreciate two fine public servants — Gov. Gary Herbert and UDOT director John Njord.
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ICE moving away from immigration raids on companies By Brice Wallace The Enterprise Worried that federal government stormtroopers will swoop into your business for an immigration raid? Worried that you’ll get in trouble for not crossing every “T” on an employment screening form? Don’t be. Immigration experts at last week’s Parsons Behle & Latimer Employment Law Seminar said companies that comply, or are doing their best to comply, with federal laws and regulations regarding immigration employment need not fear the worst. Federal immigration law attorney Lorina Tester said U.S. Immigration and Customs Enforcement (ICE) has moved away from expensive, attentiongetting raids on companies suspected of employing undocument-
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business to try and encourage reasonable development, safe development. You add all these factors up, it’s a good place to expand from existing operations there,” he said. Products made in West Valley
ed workers. “They have a targeted plan and it’s towards a culture of compliance,” Tester said. “They want to educate employers. They want people to follow the rules. They want to be able to target identity theft and these problematic employers and issues. They don’t just want to randomly go out there and audit you and cause problems.” Typically, ICE is now focusing on companies whose work is critical to the U.S. infrastructure or companies with egregiousness in hiring people who are not authorized to work in the U.S. “They will hold people responsible, but it’s for egregious issues, not because you missed the wrong hiring date on your I-9 [form]. So most of you don’t need to be worried about it, I’m assuming, unless you’re a Chinese restaurant where you have 15 employees sleeping
in cots in the back, which is a real example that occurred,” she said. Ronald Lee, an attorney in the U.S. Department of Justice’s Civil Rights Division, Office of Special Counsel (OSC) for ImmigrationRelated Unfair Employment Practices, said companies typically face no liability if they accept an applicant’s genuine-looking documents that relate to that person. Of course, red flags should abound if a document for a male applicant contains a woman’s photo, or a document for a 20-year-old contains a birth date 80 years ago. “Generally speaking, we don’t expect employers to be document experts,” Lee said. “And once they satisfy the standard of accepting and hiring someone under the premise of having accepted reasonably genuine-looking documents, they are not subjected to liability under ICE.” Lee and Tester spent about an
hour delivering an overview of employment law regarding immigrants, applicant/worker documentation and processes such as E-Verify. Lee acknowledged it can be overwhelming. “Often when I talk to employers, I think employers leave my presentation thinking, ‘How are we supposed to navigate this tightrope between one end, being hit by ICE, I have all this pressure from ICE and all this pressure to make sure I’m not knowingly hiring someone who’s undocumented, and at the same time you’re telling me all these other constraints on this other end? I feel like I’m walking this tightrope between a rock and a hard place kind of scenario.’ I think the message that ICE and OSC would give to employers is that following proper procedures for I-9 and E-Verify, if you just do that, you will find yourself in compliance with both
provisions,” Lee said. A common situation involves an applicant providing a real name and other information but a Social Security number obtained from someone else. The speakers provided information that indicated that in Utah, 99 percent of employment ID theft involves a real name and fake Social Security number, and 75 percent of illegal immigrants hold false Social Security cards. Lee encouraged business owners to become versed about I-9 form requirements, E-Verify and TNCs, which are “Tentative Nonconfirmation” notices from the Department of Homeland Security stemming from information entered in E-Verify not matching the department’s records. “We’re seeing a lot of employers just really get excited about
City typically find their way into commercial aerospace primary and secondary structures, helicopters, defense aircraft, satellites and sporting equipment. Among the ultimate customers are Boeing, Airbus, Lockheed Martin and Sikorsky. “Those are the companies whose products it ultimately ends up in,” Bacal said. “There are a number of subcontractors and
other people we may supply the material to before it gets to those folks. For example, the materials are ending up on GE aircraft engines.” Some of those companies have big developments in the works. Boeing’s include the 747-8 Intercontinental aircraft, with a 467-seat passenger version and a freighter version. Airbus’ A350,
designed to seat 350 to 440 passengers, will have an airframe consisting of 53 percent composites. The carbon fiber reinforced plastic fuselage is expected to result in less fuel use and easier maintenance. “Obviously,” Bacal said, “the need for the expansion is driven by increasing demand for compos-
ite materials in general and carbon fiber composites specifically in the aerospace markets and the continued growth in that demand, and success of new programs like the 747-8 and the ultimate introduction of the A350 are important to the future demand that we’re looking to satisfy and service out of Salt Lake City.”
see ICE next page
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ICE
from previous page E-Verify,” Lee said. “They want to do E-Verify, but they do not really internalize the kind of training that they need and are supposed to take before being an E-Verify employer.” And that training should spread throughout a company, including the entire human resources staff and regional and field offices, he added. “You might know how to handle a TNC, but you really want to make sure that all the people on the ground doing the stuff also understand the proper procedures.” Lee encouraged anyone with questions to dial 1-800-2558155. OSC representatives can answer general questions or give advice about specific situations at callers’ companies, and the callers can remain anonymous. The OSC wants to help employers take measures to avoid getting into hot water with the federal government. “I feel like every day I hear some stuff that I’ve never heard before,” he said, “but we’re trying to help employers work through tricky situations and not necessarily always looking to simply enforce the law.”
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May 14-20, 2012
in New York City. ASSOCIATIONS • The Downtown Alliance, Salt Lake City, has hired Nick CONSTRUCTION Como as communications direc- • Alex Piket has joined BHB tor. Como brings over a decade of marketing and public relations experience to the Alliance’s staff, most recently having served as the director of marketing and public relations at Solitude Mountain Resort. Como’s previous efforts included a marketing and development position with the Town of Alta, branding and graphics work for a wide range of local clients as a freelance strategist, as well as experience in the advertising field
Consulting Engineers, Salt Lake City, as a project engineer. Piket received his B.S. in civil engineering from The Hague University, the Netherlands, in 2011. He is currently working on completing his master’s from the University of Utah. • The 2012 Heritage Awards for Restoration and Renovation were presented May 4 by Utah Heritage Foundation to recognize projects, organizations and an indi-
vidual that exemplify excellence in historic preservation. The winners in the Stabilization, Restoration or Renovation category were Vectra Management Group for the Walker Center in Salt Lake City, U.S. Translation Inc. for the Malcolm Keyser Warehouse Building in Salt Lake City, Bill Williams for 153157 Main St. in Helper, Lawrence and Lana Gardner for Victory Hall in Spring City, PCE LLC for the Washington School House in Park City, State of Utah for the Kearns Mansion Carriage House in Salt Lake City, Adam T. Mow and Lee A. Killian for 367 E. First Ave. in Salt Lake City, The Dennis Group and U.S. General Services Administration for Odd Fellows Hall in Salt Lake City, Cowboy Partners and Pioneer Theater Co. for the University Apartments/ Meldrum House in Salt Lake City, Karrie and Kay Lee Schatten for 615 E. 900 S. in Salt Lake City, Midway City for Midway Town Hall in Midway, Salt Lake City for the Former Main Library/The Leonardo in Salt Lake and Ritch and Daisy Carlson for 361 E. Third Ave. in Salt Lake City. Panguitch City won in the Organization category for the Panguitch Main Street Community. Stewardship awards went to Elaine and J.P. Hughes
for 137 N. West Temple in Salt Lake City and Julia and Reed Smoot for 183 E. 100 S. in Provo. Bob Nicholson of St. George won in the Individual category, while the LucyBeth Rampton Lifetime Achievement Award went to Russell Bezette of La Verkin.
ECONOMIC DEVELOPMENT • Grow America Inc., an
Ogden company with a mission to support, encourage and strengthen entrepreneurs in local economies, has appointed two of its leaders, Berkeley Geddes, CEO of Grow America Insight, and Richard Swart, director of strategic programs, to key roles in the professional and regulatory associations focused on facilitating a vibrant, credible and growing global crowdfunding community. Geddes has been elected chair of the Crowdfunding Professional Association (CfPA) executive committee and governance board, which represents the voice of the crowdfunding industry and will provide advocacy, research and education for investors and entrepreneurs. Swart has been named to the organizing committee of CfPA continued on next page
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and also will serve as a member of the Crowdfund Intermediary Regulatory Advocates (CfIRA) leadership group, which is focused exclusively on channeling industry expertise to support the Securities and Exchange Commission, the Financial Industry Regulatory Authority and other affected governmental and quasi-governmental entities, including state regulators, in the establishment of crowdfunding regulation, standards and best practices.
EDUCATION/TRAINING • May 3 marked the opening of
the 200,000th Utah Educational Savings Plan (UESP) account. UESP has experienced a steady increase in the number of accounts since its inception in 1996. UESP is dedicated to one purpose — helping families save for college. That’s why UESP has among the lowest fees of all 529 plans and requires no minimum or ongoing contributions. Earnings on UESP accounts are federal and state tax-free when used for qualified higher education expenses. Utah taxpayers have an added benefit of a 5 percent state income tax credit for qualified contributions. • Westminster College, Salt Lake City, has created a new Mastering Leadership Certificate Program (MLC) to help hone the skills of employees who want to advance in their careers. The 10-month MLC
program, with limited classroom time, is designed to be a good fit for working professionals. The MLC is a project-based program built around two-day sessions held once a month for 10 months. The sessions focus on essential leadership skills utilizing a three-stage process: theory, practice in realworld activities and then application in the workplace. Throughout each stage, a Westminster faculty coach works with each participant and is available to consult with participants in real-time. The customized projects applied in the participant’s work place translate into immediate return on investment.
ENVIRONMENT • The Air Force has reached
an agreement with a private recycling company to lease land at Hill Air Force Base to develop a materials recycling facility. The agreement with North Carolinabased ReCommunity Inc. is a major step toward a full lease of a parcel of land on the installation’s southeast corner. When complete, the project will provide a facility for sorting waste material to be processed at the nearby Davis Burn Plant. ReCommunity is the largest recycling company in the United States, with 35 facilities.
FINANCE • Orlando,
Fla.-based Mercantile Capital Corp. has closed a commercial loan for
Sunshine Hospitality Group LLC dba Holiday Inn Hotel & Suites for $14.5 million in total project costs. The Holiday Inn is a four-story, 111-room hotel, also equipped with six meeting rooms. It is located in the International Center near the Salt Lake City International Airport and has been in operation since mid-2007.
GOVERNMENT • The Utah Department
of Commerce has announced upgraded online services across several divisions that are designed to provide better customer service for consumers and businesses. At the Utah Division of Occupational and Professional Licensing site, www.dopl.utah.gov, there now are listings of thousands of disciplinary actions against licensees and non-licensees dating back to 2007. At the Utah Division of Consumer Protection, www.consumerprotection.utah.gov, additions include an upgraded searchable charity database where consumers can enter names of an entity and quickly find out if they are registered with the state and how much of any donation goes to the charity’s end user. At the site for the Division of Corporations and Commercial Code’s One Stop Online Business Registration Program, www. corporations.utah.gov, are user navigation and interface improvements; an improved glossary and frequently-asked-questions page; live help; access for non-profits,
out-of-state and foreign registration; an enhanced receipt system; the ability to preview articles; an improved ownership (principals) section; registration for additional tax types; and “Doing Business As” upgrades to support fast, accurate small-business creation. At the Utah Division of Real Estate site, www.realestate.utah.gov, is an online customer chat service to further help Utahns with questions about the division’s services. It is available weekdays from 8 a.m. to 5 p.m. The Department of Commerce is responsible for issuing more than 300,000 licenses and regulating hundreds of industries. Utah.gov is the entry point for more than 1,000 online services. The Department of Commerce and its divisions receive more than 2.6 million visits annually to their websites. Sixty percent of all businesses register online, with about 2,600 new registrations each month.
tion, agriculture and commercial business industries. • Intermountain Financial Group, the Utah agency of Massachusetts Mutual Life Insurance Co., has hired Shawn Bassett and Nick Burgess as financial services professionals. Bassett earned his bachelors of science in psychology from the University of Utah, and his master’s degree in health systems administration from Georgetown University. Burgess graduated from the University of Utah with a major in marketing and a minor in business. He has worked in an administrative role with the Burgess Group, a family firm that deals with assisting both domestic and international individuals in wealth creation, succession planning, estate preservation and charitable giving, for five years before joining Mass Mutual.
City, has hired Frank Lancaster as its new vice president and corporate controller. Lancaster joins the insurance firm as a seasoned accounting professional who has spent most of his career in the insurance industry. Since January, 2012, The Buckner Company has increased their employee count by 10 percent. Founded in 1936 in Ogden, The Buckner Co. specializes in insurance for the construc-
Nebeker, has been named Pro Bono Attorney of the Year for 2012 by the Utah State Bar. Burke was recognized for his significant pro bono work during the preceding year. Most notably, Burke represented an abused teenager in a complicated child welfare case, which included district court proceedings, two appeals and an
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9
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StaffingMatters Matters Legal Should you be judged by what you wear to work? In any business setting, impres- clothes should be neat, clean and fit sions are critical. Should you be judged well. Keep your shoes in good condiby what you wear? Perhaps not, but tion. Have cleaned and trimmed finthe reality is, of course, that you are gernails, well-brushed teeth and fresh judged. A person wearing jeans and breath. No body odor. Use minimal flip-flops may be as competent cologne or perfume. Dress as and intelligent as the one wearyou want to be seen — serious, ing a formal suit, but we may professional, upward-bound not think so simply based on and ready to meet clients. If their appearance. you show pride in yourself, it What you wear actually shows you care for your work. sets the tone of how you are Less is More perceived at work on a daily Ron Zarbock Keep your look simple basis. You want your personand successful. Try to fit in ality, drive, commitment to profes- with the organization and be aware sion and understanding of the business of the company’s dress code or culworld to make you stand out, not your ture. Use simple or minimal jewelry, appearance. and remove facial and body piercings. Here are some hints on how to Make sure your hair is clean, neat and dress for success whether you are ven- professionally styled. Avoid styles that turing out on job interviews, seeking a cover your face or one that you have new position in your company or planto constantly brush back. For women, ning to remain in your current job: makeup should be subtle. Neatness Counts Women’s Attire No matter what you wear your
It’s always best to keep your outfit on the conservative side. Skirts that hit just above the knee, slacks, a tailored dress with a jacket and pantsuits are the traditional business look. Select blouses or sweaters that provide visual interest but avoid those that are transparent, tight fitting or have low necklines, revealing waistlines or details that detract from you. Do not wear overly high heels or too many accessories. If pantyhose are office standard, carry an extra pair in case of runs. Men’s Attire A button-down shirt, polished shoes, a white or light blue dress shirt and a suit or jacket with dress slacks is traditional business wear. Selecting a subtle or simple patterned tie enhances credibility. Wear socks. Select a leather belt that visually blends or matches your shoes. Making Choices Choose professional apparel that
you like and for which you receive positive feedback from people who are knowledgeable about the industry standard or specific company policy. The overall rule of thumb is to dress for the task at hand — if you’re heading to a construction site, dress differently than if you are part of an office presentation. For dress-down days, “casual” does not mean sloppy. Remember that no matter what position you hold, you are being judged all the time. Little things do count, so attention to detail is crucial. How you dress will tell the boss how you see yourself and how you approach your job.
Real Estate Matters Legal Matters HR Matters Legal Matters
Ron Zarbock is the area owner and manager for Spherion Staffing and Recruiting and Today’s in Utah, with several locations along the Wasatch Front. Zarbock has more than 30 years of business experience in process and distribution, automation and workforce solutions.
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The Enterprise
Replacing the cold call with: ANYTHING! I am sick of the argument that cold CEOs want to create great reputations, calling still has a valuable place in selling. keep customers loyal, keep employees loyal, have no problems, maintain safety Someone PLEASE show me the value. and make a profit. Write about how your Let’s look at the stats: industry does that and EVERYONE will • 98 percent or more rejection rate. • 100 percent interruption of the want to read it (and meet with you). Whitepaper, or brochure? You tell me. prospect. • 100 percent they already know Which one gets you invited in the door? Which one earns you respect? Which what you’re selling. • 100 percent they already have what one builds your reputation? And the ouch question: Which one are you using? you’re selling. • 100 percent manipulation to get 10. Give referrals. Yes, GIVE referthrough to the decision maker. rals. What better way to gain • 100 percent lack of perrespect, cosmic debt, word-ofsonal preparation about the cusmouth advertising and reputatomer. tion? WARNING: This requires • Most sales managers could hard work. NOT do what they ask their sales11. Send a once a week, people to do. value-based message to exist • Rejection is the biggest ing and prospective customers. Jeffrey cause of sales personnel turnover. For the past decade, my weekly Gitomer • Ask any salesperson if e-mail magazine, Sales Caffeine, they’d rather have 100 cold calls has been a major source of value or ONE referral. to my customers and revenue to me. • Cold calls suck. Where’s yours? QUESTION: With these horrid stats, 12. Contact current customers who why do sales managers insist on, even aren’t using 100 percent of your prodmeasure, cold call activity and numbers? uct line. You have gold in your own back ANSWER: I have no earthly idea. yard. No cold call needed. Call existing Here are 13 real-world connection customers and get more of their business. strategies to eliminate cold calling. These 13. Reconnect with lost customers. are not “no brainers.” They’re “brainers!” This little used strategy will net you more They’re ideas and strategies that require results than any cold call campaign on the smart, hard-working people to turn the planet. It takes courage to connect, but strategies into money: once you discover “why” you lost them, 1. Build relationships and earn you can create strategies to recover the referrals. Visit existing customers. Offer account – often more than 50 percent of ideas and help. the time. 2. Use LinkedIn to make new con- COLD CALL TIME CHALLENGE: nections. Use the “keyword” search fea- What is your REAL use of time making ture to uncover prospects you never knew futile cold calls? That’s a number you do existed. Then connect without using the not want to see. And how much of your standard LinkedIn wording. Be original. use of time is a waste of time. You don’t 3. Ask your informal network of want to see this number either. Gotta make cold calls? Boss makconnections to recommend customers. Building and maintaining local and indus- ing you cold call? Here’s the strategy for try specific relationships are critical to making a transition: ALLOCATE YOUR building your success. Pinpoint people TIME. If you have to make 50 cold calls who respect and admire your ability, the a week, allocate enough time to connect with 50 existing or lost customers in the same way you respect and admire theirs. 4. Network face-to-face at the high- same week. And ask your boss to do est level possible. Not an “after hours” both WITH YOU. Let him or her see the cocktail party. Join high-level executive futility of making cold calls. Ask them to groups and get involved. make 50 cold calls. My bet is they can’t or 5. Join a business association – not won’t. a leads club. Someplace where owners REALITY: Double your quota, dougather. ble your sales numbers using the strate 6. Speak in public. All civic groups gies above, and your boss won’t care are eager to get a speaker for their weekly ONE LICK if you ever make another cold meeting. Be the speaker. If you give a call. In fact, they’ll be asking you HOW value talk, a memorable talk, EVERY YOU DID IT. member of the audience will want to connect. You’ll have the potential to gain 50 “cold call” connections each time you Jeffrey Gitomer is the author of The Sales Bible, Customer Satisfaction is Worthless speak. Customer Loyalty is Priceless, The Little 7. Speak at trade shows. Why not Red Book of Selling, The Little Red Book get praise for the great speech you gave at of Sales Answers, The Little Black Book of the conference every time someone walks Connections, The Little Gold Book of YES! by your booth, instead of trying to get Attitude, The Little Green Book of Getting them to putt a ball into a plastic cup? Your Way, The Little Platinum Book of 8. Write an article. Nothing breeds Cha-Ching, The Little Teal Book of Trust, attraction like the written word. I am a The Little Book of Leadership, and Social living example of what writing can do BOOM! His website, www.gitomer.com, to change a career. Get in front of people will lead you to more information about who can say yes to you and become training and seminars, or e-mail him personally at salesman@gitomer.com. known as an expert. © 2012 All Rights Reserved 9. Write an industry whitepaper.
May 14-20, 2012
Agility in your business When you hear the word “agility,” you • Economic Efficiency. Lean operalikely think of an athlete, not a business. tions minimize waste, enabling companies When I first heard the term “business to implement changes to more quickly meet agility,” I thought it sounded like a gimmicky customers’ needs. term dreamed up by a consultant promoting a • Rapid Adaptation. This is the sixth new service. spoke of adaptive planning. This is the pur But, in reality, businesses cannot remain poseful decision to continually monitor and successful until they are agile and have the adapt to market conditions. It is your feedability to rapidly adapt, in a cost efficient way, back mechanism that ensures your offerings to changes in the marketplace. Successful are refined to meet the needs of your custombusinesses purposefully adapt their offerings ers and business partners. Kotter International, a management conto meet ever-changing customer demands. Agility incorporates the ideas of flexibility, sulting firm founded by John Kotter (a writer balance, adaptability and coordination — all and Harvard Business professor), recently helped the Naval Shipyard impleunder the roof of your business. Thanks to a dismal economy, ment an “agile business model.” As companies have had to be flexible you can imagine, the Naval Shipyard, in reducing head count, consolidatrife with government bureaucracy, ing positions and training existing was stuck in a rut. The 110-year-old employees to do multiple jobs. It has facility was facing the challenges of been about adjusting to shifts in the aging machines, a hiring freeze and markets and leveraging your people working with private contractors in creative and collaborative ways. who often disagreed on work proce While some companies have dures. In short, the Naval Shipyard Joseph employed “business agility” as one was not known as a high producing, Leverich of their strategies for some time, effective base of operation. the recession forced most of us to To implement the agile make changes rapidly to succeed. Looking business model, Kotter International had to back, we discovered we had more agility deal with many sensitive matters, including then we first thought possible. As managers, senior personnel retiring, younger personnel we had to look at creative ways of dealing not ready to take on senior roles, cultural difwith people, equipment, factory, office and ferences of the Navy versus private contracwarehouse space, which traditionally were tors, government bureaucracy at its worst, viewed as business necessities and assets, not and previous attempts of change not succeeding. liabilities. Business agility is made up of six differ- But, Shipyard executives knew if they ent parts: didn’t adapt, it would be shut down, closed • Adaptive Planning. Businesses needs and everyone would lose. A compelling and to be able to plan and execute simultane- motivating factor. The various parties came together, ously, while allowing for course corrections. Businesses previously followed sequential sought training, raised their skills and worked planning, a rigid planning approach done strongly at building integrity, trust and communication. annually. • Focus on Time to Value. This is the The Naval Shipyard is now known as focus of getting new products and services the “engine of change.” It takes on projects to your customers as quickly as possible, that no other facility would attempt, the enabling more immediate feedback and a senior Navy and private contractors are often recruited to share the concept of “business greater competitive advantage. • Decoupling. Larger business enter- agility” to other businesses. prises have layers of oversight and manage- You too can adopt the principles of busiment that make it impossible for them to ness agility. With persistence, and by overmove quickly, adapt and execute an adjusted coming fear of change, you can also become plan. By unwinding layers of oversight and leader in your industry. complexity, you’re affording your business a Joseph P. Leverich, CPA, is managing partway to implement change quickly. • Reduce Lead Time. This allows your ner and president of The Leverich Group, a business to act upon challenges and issues Salt Lake area-based CPA and management sooner. By measuring feedback, customers’ consulting firm specializing in solutions and expectations and resolving fixes, your busi- services to businesses and individuals. He ness can take corrective action to ensue your welcomes comments or questions at jleverich@leverich.com or (801) 364-4949. products are exceeding customer demand.
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Learn more. Visit thelamfoundation.org
11
The Enterprise
May 14-20, 2012
Sell in May ... go away? An old stock market dictum says that spring is for profit-taking, or at least a time to reduce your exposure to equities. In the classic market psychology, you “sell in May and go away” with the belief that stock prices will plateau or retreat in spring and summer, and then you return to stocks in the fall, taking advantage of bargains and factors that will encourage a hot fourth quarter. In the last several years, we have seen all kinds of stock market behavior, some of it extraordinary. So is there any credence to this approach now? The argument for “going away.” Over the last 12 months, investors who held to this belief made out pretty well. From May Mark 1-Nov. 1, 2011, the Dow lost 6.7 percent. From November 2011 through April 27, 2012, it gained 10.7 percent. If we open a historical window — specifically, The Stock Trader’s Almanac — back to 1926, we see the S&P 500 rising 4.3 percent on average during May-October and gaining an average of 7.1 percent from November-April. Unsurprisingly, STA editor-in-chief Jeff Hirsch is an advocate of the “sell in May” approach. So is Sam Stovall, who is of course the chief equity strategist at S&P Capital IQ. As Stovall just noted to Forbes, since 1945 the S&P 500 has gained just 1.2 percent during the average May-October, run yet advanced 6.9 percent during the average November-April period. While these numbers are pretty com-
pelling, you know what they say about statistics. Is the argument principally flawed? If you do sell in May, where do you put your money after dumping those stocks? The strategy assumes you know of a better place — an alternative to equities offering greater yield and less risk. Larry Swedroe, director of research for Buckingham Asset Management, recently told “CBS MoneyWatch” that the “sell in May” approach amounted to “pure randomness.” He made his claim by running numbers in calendar years from 19502007 with the hypothesis of reinvesting money pulled out of equities into 30-year Treasuries during the assumed six-month market lull. Lund According to his research, the “buy and hold” crowd would have outperformed the “sell in May” crowd in the time frame 1950-2007, 1980-2007 and 1990-2007, with the “sell in May” adherents triumphing in the time frames of 1960-2007, 1970-2007 and 2000-2007. The case for staying in the market. Even if the performance numbers mentioned were absolutely predictable annually, what would the compelling argument be for ditching stocks? Gains would still occur in spring and summer; they would just be lesser gains. Let’s go from hypothesis to reality, specifically what is occurring right now. An investor wanting a divorce from risk for the next six months could decide to bail from stocks and put the assets into short-term
Treasuries and money market accounts. Would it be worth it? Maybe not. According to Bankrate.com, six-month Treasuries were yielding 0.14 percent as of April 27 and money market accounts were yielding 0.46 percent. Throw in brokerage charges and taxes you might incur from selling, and getting in and out of equities may look less attractive. Once you’re out, when do you get back in? What if mid-October brings a rally? Do you jump in and buy? What if the bears show up at the start of November? How long do you wait for what might be the market low? Moreover, who’s to say that U.S. economic indicators (or even global ones) might be better than expected this summer? What if the EU arranges a manageable fix for Spain’s debt dilemma? What if the real estate market shows signs of heating up in the coming quarters? What if the Fed opts for more easing? If the “sell in May” strategy sounds more like market timing to you than anything else, you are right. The fact remains, that history is no barometer of future stock market performance. Market timing is always a gamble. Just remember you don’t need to use speculative ways of investing to be successful at investing. Sit down with a qualified investor coach to help you develop a well diversified portfolio.
Lund offers investment management services through Stonecreek Wealth Advisors Inc., an independent fee-only Registered Investment Advisor Firm in Utah. He can be reached at 11650 S. State St., Suite 360, Draper Utah 84020 and (801) 545-0696.
Mark Lund is a portfolio management specialist, investor coach, speaker and author of The Effective Investor. To get a free whitepaper, “Eight Myths Killing Portfolio Performance” go to www.StonecreekWealthAdvisors.com.
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The Enterprise
12 from page 9
appellate mediation. • Jones Waldo has elected Kathleen McDonald as its newest shareholder. The firm also elected four new members to its board of directors: Paul M. Harman, Bruce E. Babcock, Timothy B. Anderson and Lewis M. Francis. McDonald, who has been with Jones Waldo since 2006, is actively engaged in both the firm and the community. She was recently elected as the co-chair of the Jones Waldo Women Lawyers Group and she is involved with Tracy Aviary, the Bennion Center and Women Lawyers of Utah. Her primary focus is litigation and has experience in environmental law, construction, appeals, arbitration and mediation, eminent domain, insurance/tort and legal ethics and professional responsibility. Two long-time board members stepped down from service: Glen Watkins, who had served for 13 years as chairman of the board, and Susan Peterson, a 12-year veteran as the board’s vice president. Both Jones Waldo senior shareholders are still active at the firm. • The Salt Lake City law
firm Parr Brown Gee & Loveless has promoted associates Gregory Nelson and Austin Riter to shareholder, and hired Laura Kennedy as an associate lawyer. Nelson works in the firm’s corporate transactions group with an emphasis on mergers and acquisitions, private securities offerings and business structuring and formation. Nelson is a co-founder of GenX Capital, a networking group for investors and entrepreneurs, and teaches as an adjunct professor in Weber State University’s MBA program. Riter is part of the commercial litigation group, focusing principally on First Amendment and media law. He started with Parr Brown in 2005 and spent two years completing federal district and appellate court clerkships beginning in 2007. He also teaches a class on federal courts as an adjunct professor at the University of Utah’s S.J. Quinney College of Law. Kennedy joins the firm after more than 15 years of experience in clerkships with the U.S. District Court, Utah Supreme Court and Utah Court of Appeals. She received her law degree, magna cum laude, from the J. Reuben Clark Law School
at Brigham Young University.
MANUFACTURING • Lifetime Products Inc.,
a Clearfield-based manufacturer, has opened a health clinic onsite in the Freeport Center next to the Lifetime headquarters and manufacturing facilities. It serves only Lifetime employees and their dependents. To ensure top-quality care, the 5,400 square foot Lifetime Health Clinic is operated in partnership with Intermountain Healthcare with a full-time, licensed medical provider and two medical assistants, as well as a part-time physical therapist. All work-related visits to the Lifetime Health Clinic are always free of charge, and all other visits require a small fee to cover the clinic’s supplies.
MEDIA/MARKETING • Struck, a Salt Lake City
digital creative agency with expertise in interactive marketing and retail branding, has completed a brand revitalization of its first floor retail space at the Grand America hotel in downtown Salt Lake City. One highlight of the
May 14-20, 2012 project is a digitally-animated, interactive “monster wall” installations Struck brought to the hotel’s fantastical toy store named JouJou. • Bountiful-based Fluid, a creative services agency, has hired Ryan Anderson as creative director and Chad Oborn as business development manager. Anderson has been in the advertising industry for 17 years, previously working at Richter7. Oborn was previously an account manager for Thomas Arts.
REAL ESTATE • Utah is ranked No. 6 in
2011 in direct spending in all three phases of commercial real estate development and construction, according to a recent report issued by the NAIOP Research Foundation. According to the report, Utah’s development accounts for $3.6 billion in spending and 77,550 jobs supported, up from its No. 26 ranking last year. Utah’s development contributed heavily to 2011 being the first year commercial real estate (office, industrial and retail buildings) has posted gains since the reces-
sion, according to NAIOP’s report “How Office, Industrial and Retail Development and Construction Contributed to the U.S. Economy in 2011.” • In the Salt Lake City metro area, average home prices fell 3.7 percent in the past year, according to the Fiserv CaseShiller Indexes, which track home price trends in more than 380 U.S. metro areas. By the end of 2012, home prices are expected to fall another .3 percent. Those are among the findings of the latest quarterly data. According to Fiserv Case-Shiller projections, home prices in Salt Lake City will see a rise of .9.5 percent between Q4 2012 and Q4 2013.
RETAIL • New restaurants and
retailers are popping up at Station Park in Farmington. Now open are Café Zupas Restaurant, Panda Express and Diamond Wireless. In addition, Petco pet suppliers is now open near Sally Beauty and Chase Bank. The first of several casual-dining family restaurants will soon follow in May with continued on page 14
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May 14-20, 2012
• May 16, noon-3:30 p.m.: Social Media Education and Training, sponsored by the Utah Small Business Coalition in conjunction with the Great Salt Lake Business Expo. The conference will open with a five-member panel of social media engagers from various business sectors including sports, technology, food service, marketing and home goods. Following the panel, interactive breakout sessions will aid Utah business owners in understanding the value of Facebook, YouTube, LinkedIn, Twitter and blogging, and their role in business marketing. Presenters have been selected based on their performance and success with social media practices. For example, Orabrush will share the YouTube videos that translated into market sales and KSL will share its Facebook strategies for consumer engagement. For those interested in surpassing the “talk” of social media, Orange Soda will offer one-on-one mentoring at the SocialMedia 2.0 Application Station to help small businesses begin, reevaluate or perfect their marketing strategies. Participants interested in the application stations should bring a personal laptop, iPad or mobile device. Location is the South Towne Expo Center, 9575 S. State St., Sandy. Cost to enter the business expo is $5, or free with a complimentary ticket available through expo sponsors. The classes and services offered during the social media conference are free. For more information about the social media conference, contact Ann Marie Thompson at (801) 328-5052 or e-mail athompson@slchamber. com.
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The Enterprise
• Calendar • • May 16, 8:30 a.m.-4 p.m.: “New Developments in Risk Management,” presented by Bank of American Fork and CEObuilder. Mark Hunter and Rick Bjornson of Summit Risk Management & Insurance and Dave Bevan of Automatic Data Processing will discuss the controls available to employers to manage the risk of worker injury financing, as well as recent NCCI (National Council on Compensation Insurance) changes that if not managed could be devastating to a company. In addition the presenters will also share insights regarding Utah state unemployment and new legislation on 401(k) plans. They’ll also share how state unemployment rates are determined, how an unemployment claim directly affects the taxes an employer pays, and how business owners can control their state unemployment rates. Location is the Riverton branch of Bank of American Fork, 2691 W. 12600 S. Free, but RSVP is required. Visit www.bankaf.com/ events or call (801) 642-3139. • May 23, 8:15 a.m.-1:30 p.m.: Zions Bank 11th Annual Trade and Business Conference. Keynote speaker will be Carly Fiorina, former chairman and CEO of Hewlett-Packard from 1999 to 2005. She will speak about global competitiveness and innovation. During her tenure at HP, Fiorina doubled revenues to $88 billion and generated 11 patents a day, with significantly improved profitability and cash flow. Despite controversy and opposition, she successfully acquired and integrated Compaq Computer, in what is now seen as one of the most successful high-tech mergers in history. Fiorina is co-chair of the
U.S. Leadership in Development at the Center for Strategic and International Studies as well as on the Leadership Council of the Initiative for Global Development. She is a founding supporter of the African Leadership Academy and a founder of the One Woman Initiative. She has also served on the Defense Business Board, as the chairman of the CIA’s External Advisory Board and on the Advisory Group for Transformational Diplomacy for the Department of State. Location is the Downtown Marriott, 75 S. West Temple, Salt Lake City. Cost is $35 and includes lunch. Register at www.zionsbank.com/ conference. • May 24, 8:30-11 a.m.: International Trade Finance Business Briefing by the ExportImport Bank of the United States, sponsored by the Salt Lake Community College Miller Global Business Center and the U.S. Commercial Service Utah. Speakers will be Marianne Hughes of EX-IM Bank in Irvine, Calif., and Michol Scott, senior account executive with Trustco Inc. in Salt Lake City. Attendees will learn how to use the power of the U.S. government to increase export sales; how to extend credit to international buyers, protect against nonpayment and free up credit for other business; and how to obtain working capital loans with U.S. government backing to help fulfill export contracts. Location is the SLCC Miller Campus, 9750 S. 300 W., Sandy, Miller Professional Development Center Building Room 209. Presentations will run from 8:30 to 10 a.m. followed by Q&A and one-on-one appointments from 10 to 11 a.m.
Free, but RSVP is required. To RSVP or make an appointment, call (801) 957-5336 or e-mail stan. rees@slcc.edu. • May 30, 3-4:30 p.m.: Solar Photovoltaic Energy Course, sponsored by Hunt Electric. The instructor will be Brok Thayn, a certified National Center for Construction Education and Research electrical and core curricula instructor. He is also Hunt Electric’s Energy Division manager. Location is the Hunt Electric Training Center, 1863 W. Alexander St., West Valley City. Cost is $15 and includes refreshments. Register at http://events. constantcontact.com/register/even t?llr=mjlluajab&oeidk=a07e5mm mqwn749953aa or by calling Jill Lewis at (801) 975-8844. • May 31, 5:30 p.m.: The Deal Forum, presented by the Wayne Brown Institute. Attendees will learn how to raise capital for a high-tech or life science company. Location is the Zions Bank Founders Room, 1 S. Main St., 18th floor, Salt Lake City. Cost is $10 to attend, $25 to submit. Register at www.venturecapital. org. • May 31, 7:30-9 a.m.: NAIOP Utah Chapter Monthly Member Meeting. Sen. Orrin Hatch will be the guest speaker. Attendees will also receive a review of the 2012 state legislative bills that will impact the Utah commercial real estate community. Location is the Layton Construction Co. north building conference room, 9020 S. Sandy Parkway, Sandy. Free for NAIOP members, nonmembers pay $100. Register at http://bit.ly/ May31NAIOP.
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14
The Enterprise
May 14-20, 2012
What the China crisis (and his gay crisis) revealed about Mitt
Just as aspiring judges ought no knowledge or experience to possess the quality known as with which to judge the situa“judicial temperament,” a would- tion unfolding in Beijing, which be president should have certain concluded much differently than obvious attributes of mind and his harsh remarks suggested. In character. Two incidents tested fact, both the Chinese and the Mitt Romney last week Americans were seeking — and both times, his a face-saving solution ambition overwhelmed that was achieved when his judgment. New York University On Thursday morn(whose president John ing, as Secretary of State Sexton happens to be a Hillary Rodham Clinton close friend of Secretary conducted tense negoClinton and is welltiations with the Chinese connected in Beijing, as government over the fate Joe Conason well) offered a fellowof Chen Guangcheng, the ship to Chen, which the blind dissident who had sought government had agreed he could refuge in the U.S. embassy in accept. The result, of course, was Beijing, Romney seized on rumors of American capitulation to launch that Romney looked either “foola political salvo: “If these reports ish” or “very foolish,” depending are true, this is a dark day for free- on whether the assessment came dom and it’s a day of shame for the from Weekly Standard editor Bill Obama administration,” he said at Kristol or from Abby Huntsman a rally in Virginia. “We are a place Livingston, the daughter of former of freedom here and around the Republican presidential candidate world, and we should stand up Jon Huntsman, who lived in the and defend freedom wherever it is Beijing embassy when her father served as U.S. ambassador to the under attack.” Clearly, Romney had People’s Republic.
But Romney’s error was worse than a misguided political tactic. It showed a woeful ignorance of diplomacy and a callow opportunism that don’t befit the next occupant of the Oval Office. To endanger Chen’s safety and the prestige of the United States in those difficult hours was an act of weak character as well as stupidity. Earlier in the week, Romney revealed another potential weakness when he let religious right activists bully his campaign over its hiring of an openly gay foreign policy staffer, Richard Grenell. After the campaign froze him out of press briefings to quell the controversy, Grenell finally quit on Tuesday, with no effort by the presumptive nominee to persuade him to stay. If Grenell was qualified to hold the sensitive post of foreign policy spokesman, why did Romney cave instantly to demands from radio hosts and other ignorant bigots to let him go? For many years, various ethnic, sexual and religious prejudic-
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es hobbled American intelligence and diplomacy — a national flaw for which the United States paid dearly over and over again in bad policy based on inadequate information. Meanwhile, his longtime critics on the far right are laughing at Romney. Bryan Fischer, right-wing extremist and leader of the American Family Association, openly gloated: “Let me ask you this question, people have raised this question,” he said Friday on his radio show. “If Mitt Romney can be pushed around, intimidated, coerced, co-opted by a confrom page 12
Utah’s first Johnny Rockets diner opening near Cinemark Theatre and the new village center area of the development. Additional restaurants are slated to open in the area, including Settebello Pizzeria Napoletana in May, followed in June by Sushi Monster and Parkstone Wood Kitchen, a new upscale steakhouse concept restaurant. A Subway Restaurant and a Roxberry Juice will also open next to Café Zupas and Panda Express.
TECHNOLOGY/LIFE SCIENCES • The Women Tech Council is accepting nominations for the 2012 Women Tech Awards, which recognize technologyfocused women who are driving innovation, leading technology companies and contributing to the community. Nominations will be accepted until May 31. Judges for the Women Tech Awards are selected from among the top technology companies and professional firms in Utah. The award recipients and finalists will be recognized at a Women Tech Awards Luncheon in September. For more information about the Women Tech Awards or for a nomination form, visit www. womentechcouncil.org.
TRANSPORTATION • The New Car Dealers of
Utah presented a $5,637 check
servative radio talk show host in Middle America, then how is he going to stand up to the Chinese? How is he going to stand up to Putin? How is he going to stand up to North Korea if he can be pushed around by a yokel like me?” Those are indeed the questions that linger after Romney’s performance last week. Joe Conason is the editor in chief of NationalMemo.com. Copyright 2012 Creators.com.
to Ronald McDonald House Charities of the Intermountain Area Inc. on May 11. The donation is the result of funds raised from the Utah International Auto Expo, an annual event of the New Car Dealers of Utah. The Auto Expo honored discount coupons from area McDonald’s restaurants, valid for a $2 discount on one adult admission redeemable all four days of the expo. For every $2 coupon redeemed, the Auto Expo donated $1 to Ronald McDonald House Charities of the Intermountain Area. The New Car Dealers of Utah has been providing donations to Ronald McDonald House from the International Auto Expo for over 10 years.
TRAVEL/TOURISM • Visit Salt Lake, the city’s
Convention & Visitors Bureau, has hired Kimberly Leary as director of convention sales, focusing on the education market, while Tobin “Toby” Huebner is now its director of sports market sales, responsible for securing athletic-oriented events, meetings and conventions in and around the Salt Lake area. Leary brings to Visit Salt Lake 15 years of hotel sales experience, most recently as director of group rooms for Salt Lake City’s Sheraton Hotel. Huebner offers 12 years of varied experience, the last three of which were spent as sales manager for both the Salt Palace Convention Center and South Towne Expo Center.
15
The Enterprise
May 14-20, 2012
The moral infrastructure The “Occupy” movement, these “Occupy” mobs, we would which the Obama administra- not have a country. We would tion and much of the media have have anarchy. embraced, has implications that Democracy does not mean reach far beyond the passing sen- mob rule. It means majority rule. sation it has created. If the “Occupy” move The unwillingness of ment, or any other mob, authorities to put a stop to actually represents a their organized disruptions majority, then they of other people’s lives, their already have the votes trespassing, vandalism to accomplish legally and violence is a de facto whatever they are trying suspension, if not repeal, to accomplish by illegal Thomas of the 14th Amendment’s means. Sowell Mob rule means requirement that the govimposing what the mob ernment provide “equal protection of the laws” to all its wants, regardless of what the majority of voters want. It is the citizens. How did the “Occupy” antithesis of democracy. movement acquire such immu- In San Francisco, when the nity from the laws that the rest of mob smashed the plate-glass winus are expected to obey? Simply dow of a small shop, the owner by shouting politically correct put up some plywood to replace slogans and calling themselves the glass, and the mob wrote grafrepresentatives of the 99 percent fiti on his plywood. The conseagainst the 1 percent. quences? None for the mob, but a But just when did the 99 citation for the shop owner for not percent elect them as their repre- removing the graffiti. sentatives? If in fact 99 percent of When trespassers blocking the people in the country were like other people at the University of
California-Davis refused to disperse and locked their arms with one another to prevent the police from being able to physically remove them, the police finally resorted to pepper spray to break up this human logjam. The result? The police have been strongly criticized for enforcing the law. Apparently pepper spray is unpleasant, and people who break the law are not supposed to have unpleasant things done to them. Which is to say, we need to take the “enforcement” out of “law enforcement.” Everybody is not given these exemptions from paying the consequences of their own illegal acts. Only people who are currently in vogue with the elites of the left — in the media, in politics and in academia. The 14th Amendment? What is the Constitution or the laws when it comes to ideological soulmates, especially young soulmates who remind the aging 1960s radicals of their youth? Neither in this or any other
issue can the Constitution protect us if we don’t protect the Constitution. When all is said and done, the Constitution is a document, a piece of paper. If we don’t vote out of office or impeach those who violate the Constitution, or who refuse to enforce the law, the steady erosion of Constitutional protections will ultimately render it meaningless. Everything will just become a question of whose ox is gored and what the political expediency of the moment is. There has been much concern, rightly expressed, about the rusting of bridges around the country, and the crumbling and corrosion of other parts of the physical infrastructure. But the crumbling of the moral infrastructure is no less deadly. The police cannot maintain law and order, even if the political authorities do not tie their hands in advance or undermine them with second-guessing after the fact. The police are the last line of defense against barbarism, but
they are equipped only to handle that minority who are not stopped by the first lines of defense, beginning with the moral principles taught at home and upheld by families, schools and communities. But if everyone takes the path of least resistance — if politicians pander to particular constituencies and judges give only wrist slaps to particular groups or mobs who are currently in vogue, and educators indoctrinate their students with “non-judgmental” attitudes — then the moral infrastructure corrodes and crumbles. The moral infrastructure is one of the intangibles, without which the tangibles don’t work. Like the physical infrastructure, its neglect in the short run invites disaster in the long run. Thomas Sowell is a senior fellow at the Hoover Institution, Stanford University, Stanford, CA 94305. Copyright 2012 Creators.com
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