Seamless Strata Management

Our team of Community Managers are well-equipped to provide expert strata managerial advice and support to committees and owners from all kinds of properties ranging from residential, commercial, industrial, mixed-use buildings, hotels and resorts.

Our managers have in-depth knowledge of complex strata legislation and regulations and have the wide network of the Smarter Communities family to draw upon for consultation and hands-on experience. Working alongside each manager is a further support team of professionals with extensive skill sets and a wealth of experience.

Trust accountants, repairs & maintenance teams, facilities management, compliance and administration - collectively we ensure our communities are managed to the highest standard with maximum community engagement.

Every Smarter Communities managed property receives personalised services from a team who not only facilitate the effective running of the owners corporation, but future-proof it.

We’re focused on the seamless delivery of core stratamanagement services and value-added services thatcontribute positively to customer satisfaction.

Our services are extensive but broadly cover:

Financial Management

• Establish and manage trust accounts

• Prepare budgets

• Prepare and lodge BAS returns

• Manage any debt recovery

Technical Services & Compliance

• Common property repairs and maintenance

• Building compliance review and certification

• Arrange building insurances and manage claims

• Review and registration of by-laws

Secretarial & Administration

• Meetings attendance and preparation of documentation

• Issue levies and manage contributions

• Maintain strata roll and records

• Manage payments to contractors and suppliers

Community Engagement

• Build relationships with Committee and owners

• Relevant content delivered via blog and newsletters

• Access to inspirational and informative magazine

• Empower owners to make informed decisions about their community

Case Study

Increasing property value, 72 apartments

This apartment building was previously managed by a small, newly established strata company offering cheap management fees. Mirroring the low management fees was the lack of professional services being provided.

STM took over management, met with the disgruntled, angry owners and prioritised the outstanding issues. These were scheduled over a six-month period when funds would be available.

The owners were so impressed with the results achieved so quickly, they signed a three-year contract.

BEFORE

• Invoices were being paid without owner or strata committee knowledge

• Request for full transparency was ignored

• Urgent request for gutter repairs was left unanswered

• Maintenance work to common property was only a temporary fix

• Committee members were ignored, causing tension and frustration

AFTER

• STM compiled a list of outstanding maintenance items in priority order

• Arranged three quotes for first maintenance item

• Held committee meeting to determine scope of work and to ensure funds were available. The committee accepted the quote and works began.

• Committee was updated weekly on the status of the work undertaken. Upon completion the invoice was sent to the committee for approval with photographic evidence of works.

• Committee confidence restored, STM scheduled remaining outstanding works to be undertaken when funds were replenished each quarter.

• Within STM’s first six months as manager a tree had been removed with council approval, fence repaired, concrete path repaired, guttersreplaced, and quotes obtained for a roof project.

The owners were so pleased they signed a management contract for the maximum term permitted under NSW legislation of three years! The mutually respectful relationship still continues today.