HELPFUL I NFORMATION

Program Planner (New listings in red); (In-person programs•) Studio

NOTICE TO OUR PATRONS:

Smithsonian Associates offers our popular online programs, as well as a number of in-person programs. Because our patrons’ well-being remains Smithsonian Associates’ highest priority, all in-person programs will follow current CDC guidelines. For additional information, please contact us at 202-633-3030 from 10 a.m. to 3 p.m. ET, Monday to Friday

To address your concerns, we are providing the most current information on ticket purchasing and policies, membership and audience services, and communicating with our staff.

Smithsonian Associates Policies And Procedures

MEMBERSHIP Depending on your level of support, you will receive special benefits, including significant savings on most Smithsonian Associates program tickets and a monthly Smithsonian Associates program guide, and much more! Visit SmithsonianAssociates.org/join for more information. Join today!

Tickets

Online .......................SmithsonianAssociates.org

Contact Us

Email CustomerService@SmithsonianAssociates.org

Mail Smithsonian Associates, P.O. Box 23293, Washington, D.C. 20026-3293

REFUNDS are only issued when a program is canceled or if it sells out before we receive your order.

Credit To Your Sm Ithson Ian Associates Account

Credit for cancellations or exchanges are only available for ticket orders that cost more than $40. If in compliance with the specific guidelines below, credit is issued to your Smithsonian Associates account, not your credit card. Credits are non-transferable.

Important note: Cancelling your program in the Zoom personal link that you received will not entitle you to a Smithsonian Associates credit or refund, unless the cancellation took place at least two weeks prior to the program and you notified Customer Service via email about the cancellation.

All Smithsonian Associates online programs, study tours, and Studio Arts classes: If you wish to cancel or exchange tickets for any ticket order costing more than $40, please contact Customer Service via email at least two weeks before the program date to request a credit. Please note that there is a $10 cancellation fee, as well as a cost adjustment when there is a price difference if you are applying your credit to another program.

Courses: To receive credit to your Smithsonian Associates account for a course, (excluding Studio Arts classes), please contact Customer Service via email at least two weeks before the first session. Credit will also be issued within two weekdays after the first session, provided that Customer Service is contacted within that period. Credit will be prorated to reflect the cost of the first session. No credit will be given after the second session.

CHANGES I N PUBLISHE D SCHE DU LES Smithsonian Associates reserves the right to cancel, substitute speakers and session topics within a course, and reschedule any program, if needed. Occasionally, a time or date of a program must change after it has been announced or tickets have been reserved. Participants are notified by email. Check our website SmithsonianAssociates.org for latest updates.

MOVING? If you are receiving our print publications, please email or write us with your new information and allow 6 weeks for the change of address to take effect.