2020 PARTNERS GUIDE
Thank you to the companies listed in this guide for their support of IIANM and the independent agency system via the PARTNERS Program in 2020.
PARTNERS INDEX Acuity
Mountain States
beWellnm
New Mexico Mutual
Colonial General
Philadelphia
CopperPoint
Progressive
Delta Dental NM
Safeco Insurance
EMC Insurance
True Health NM
FUSA Insurance Agency
Union Standard
Insurors Indemnity
United Fire Group
Liberty Mutual
Westfield
Markel Market Finders, Inc.
Key Contacts: New Mexico Territory Director - Julie Decker General Manager of Sales - Al Meyer
Brief History: Acuity has been in business since 1925. With over $5 billion in assets, we have longevity and stability you can depend on. Acuity protects the well-being of hundreds of thousands of families, individuals, employees, and businesses. We have made Ward’s list of top performing companies for 21 consecutive years! With a voluntary turnover rate of just 2%, we attract and retain motivated, experienced, and dedicated professionals who wish to develop long term relationships with you. Acuity is rated A+ by both A.M. Best and Standard & Poor’s.
Insurance Type: Acuity provides property and casualty insurance products for consumers and businesses in the United States. At Acuity, protecting what matters most to you and your family is our number one goal.
Lines of Business: We write commercial products including property, liability, auto and workers’ compensation, as well an array of personal lines coverages.
States Available: Our operating territory continues to expand, and we currently write a broad spectrum of personal and commercial insurance coverages in 27 states. AZ, CO, IA, ID, IL, IN, KS, KY, ME, MI, MN, MO, MT, ND, NE, NH, NM, NV, OH, PA, SD, TN, TX, UT, VA, VT, WI, WY
Corporate Philosophy: At Acuity, protecting what matters most to you and your family is our number one goal. Our mission is to protect and enhance the well-being of all our customers. When disaster strikes, we are here to help in rebuilding shattered lives.
Desired Agency Characteristics: Acuity seeks out a limited number of agencies where we can develop strong relationships to work toward mutual growth. We look at various factors that reflect stability and professionalism in our industry.
Key Differentiators: Our people make the difference at Acuity. Our knowledgeable employees are passionate about serving you and take the time to understand your unique needs. Acuity culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others.
Key Contacts: Marsha Brown, Vice President Business Development and Distribution Cell: 480-510-1327 Email: mbrown@copperpoint.com
Brief History: Founded in 1925, CopperPoint Insurance Companies is a western based super regional commercial insurance company and a leading provider of workers’ compensation and commercial insurance solutions. With an expanded line of insurance products and a growing 10 state footprint in the western United States, CopperPoint is in a strong position to meet the evolving needs of our brokers, agents and customers.
Corporate Philosophy: Our Mission: To protect and empower the conscientious business owner Our Vision: To be a top-tier regional commercial insurance company and the preferred partner—for business owners, agents and brokers—in every local community we serve Our Values - Principled. Committed. Human. Inventive. Hardworking.
Description of Appetite:
The CopperPoint Family of Insurance Companies includes CopperPoint, Alaska National and Pacific Comp. All companies are rated A (Excellent) by AM Best.
Industry Specialists for
Financial Strength:*
Construction
• • • • •
$4.8 billion in total assets $1.4 billion in enterprise surplus $668 million in written premium 99.4% combined ratio A (Excellent) AM Best financial rating
*Enterprise financial results as of December 31, 2019 Every day, nearly 750 employees work together to achieve big goals. Our company values of being Principled, Committed, Human, Inventive and Hardworking embody the CopperPoint spirit and represent and distinguish us in the marketplace.
Insurance Type: Commercial Insurance
Lines of Business: Lead with Workers Compensation, also write Property, Casualty, Marine, Liability
Direct Bill or Agency Bill: Direct Bill
Number of Appointed Agents: Approximately 200 Agencies throughout 10 States.
States Available: AZ, NV, NM, CO, UT, CA, WA, OR, ID, AK
Education Health Care Services Agriculture Manufacturing / Wholesale
Appointment Requirements: Agency business plan that aligns with our appetite and industry specialties. Volume commitments for first, second and third year.
Key Differentiators: Entrepreneurial Culture We lead with grit—our employees are empowered to find the right solution for our customers and the company. Closer Relationships Collaborative and candid partnerships built on deep listening, empathy, responsiveness, risk education and management, and strategic investments. Best-in-class Service A total customer commitment, exceeding expectations by ensuring accurate, expedient, human service to the agents, business owners and colleagues we serve. Community Commitment We work together to invest in and support the diverse, local communities where our customers and employees live and work.
Key Contacts: Katrina Smith (Broker Relation Specialist) Email: ksmith@nmhix.com Adriano Lujan (Broker Relation Specialist) Email: alujan@nmhix.com
Brief History: beWellnm is New Mexico’s Health Insurance Exchange. It’s a marketplace where New Mexicans can learn about health insurance, compare plans and get ready to enroll. If you don’t have health insurance, we’re here to help you get covered. You may be able to get a health plan through the Exchange if you: •
Live in New Mexico
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Are not covered by an affordable health plan through work
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Are not covered by Medicare or Medicaid
beWellnm for Small Business helps small businesses and nonprofit organizations provide health coverage to their employees. Our mission Educate and enroll New Mexicans in affordable health insurance coverage through beWellnm that promotes better access to timely, high quality healthcare.
Insurance Type: Marketplace Small Business
Lines of Business: Exchange for Individual Family, Native American and Small Business
States Available: AZ, NV, NM, CO, UT, CA, WA, OR, ID, AK
Corporate Philosophy: Our mission Educate and enroll New Mexicans in affordable health insurance coverage through beWellnm that promotes better access to timely, high quality healthcare.
Target Area of Focus/Growth: New Mexicans without Health Insurance
Key Differentiators: Provide Subsidies and Tax Credits to Small Businesses that enroll through the exchange.
Key Contacts:
Jolou Trujillo-Ottino, VP Sales & Marketing 505-855-7122 jottino@deltadentalnm.com
Brief History: Delta Dental of New Mexico and its affiliates in Arkansas, Indiana, Kentucky, Michigan, North Carolina, Ohio and Tennessee collectively are among the largest dental plan administrators in the nation. Delta Dental of New Mexico is a not-for-profit corporation that has been providing dental benefit plans for New Mexico residents since 1971. Today, nearly 350,000 New Mexico residents in more than 1,700 employer groups are covered by plans administered by Delta Dental. Offices for Delta Dental of New Mexico are located in Albuquerque.
Genia Chambellan, Sales Process and Integration 505-872-5323 gchambellan@deltadentalnm.com Email address for sales inquiries: sales@ddpnm.com Large Group: Small Group: Lisa Whitney Dolores Pina Sheri Ulibarri Josh Keller
Target Area of Focus/Growth: Delta Dental of New Mexico is eligible to write individual and group dental and vision business in the state of New Mexico for New Mexico companies.
At Delta Dental, we pride ourselves on the efficiency of our administration and claims payment. In 2018, Delta Dental of New Mexico had a 99.67% procedural accuracy of paid claims and a 99.87% financial accuracy of paid claims.
Appointment Requirements:
Delta Dental of New Mexico is a member of the Delta Dental Plans Association, America’s largest, most experienced dental benefits system. Together, the plans provide coverage to more than 75 million
Key Differentiators:
Insurance Type: Dental / Vision Lines of Business: Delta Dental and Delta Vision States Available: Delta Dental of New Mexico is eligible to write individual and group dental & vision business in the state of New Mexico for New Mexico companies.
Corporate Philosophy: VISION: To create a healthier New Mexico through our role in facilitating good oral health. MISSION: To utilize our market-leader position to advance, innovate, and improve oral and overall health for all New Mexicans. CORE VALUES: Core Values define who we are as an organization. Employees reflect the Core Values in interactions with co-workers as well as with those outside theorganization. Our Core Values are as follows: OPERATIONAL EXCELLENCE — Our clients and customers are key to our success. Providing exceptional, quality service is our highest priority. INTEGRITY — We do the right thing for the right reasons. RESPONSIBILITY — We use our success to create healthy, smart, and vibrant communities. COLLABORATION — Internal and external collaboration is essential to fulfill our mission. INCLUSION — We pride ourselves on being a diverse team which values and respects people of different backgrounds. INNOVATION — We encourage new ideas that differentiate our company and improve our products and services.
To become a Delta Dental appointed broker, please go to the ‘Broker Resources’ tab on our website at deltadentalnm.com. Delta Dental of New Mexico prides itself on our commitment to New Mexico and to the overall health of all of our members. Our new DeltaVision vision plans further our vision to improve the health of all New Mexicans. It is integral to our mission to help our producers, groups, subscribers and members understand the vital nature of preventive dental and vision care to protect their health and identify many adverse health conditions.
Message to Members: Delta Dental of New Mexico (DDNM) is New Mexico’s local, not-for-profit dental insurance carrier. Our mission is to leverage our market-leader position to advance, innovate, and improve oral and overall health for all New Mexicans. We carry out our mission by offering a variety of high-quality dental insurance plans to small and large businesses, and individuals. Further, we assist communities around New Mexico through philanthropic donations and volunteer support. We have served New Mexicans since 1971. As a locally owned organization, Delta Dental cares for New Mexico and its residents. Through our mission to build brighter futures, we hope to help put New Mexicans on the path of overall wellness. Many of our programs have been established with our state’s future in mind. We are building smart, healthy, and vibrant communities – one smile at a time. Delta Dental of New Mexico is focused on assisting the underserved population around the state who otherwise would not receive care. Our core mission is to help provide these individuals with access to dental services and to improve oral health in New Mexico. Through community engagement efforts, we helped to provide access to 6,500 New Mexicans in 2018. DDNM doesn’t just believe that everyone deserves good oral health. We invested half of a million dollars throughout New Mexico in 2018. These funds have gone to support building smart, healthy and vibrant communities. To expand DDNM’s community engagement across the entire state, we partnered with 48 organizations. Together, we were able to bring much needed resources to these communities.
Key Contacts: Doug Lincoln, Phx Branch Resident Vice President, 623-760-1508 Jennifer Beck-Herrera, Phx Branch Marketing Director, 505-452-6421 Chris Morgan, Phx Branch Underwriting Director, 623-760-1605 Michael Genender, Phx Branch Claims Director,
Brief History: EMC Insurance Companies is in the top 50 property/ casualty organizations in the United States. Founded in 1911 in Des Moines, IA, EMC Insurance Companies is financially solid, built on more than 100 years of serving policyholders and independent insurance agents. Today, EMC employs more than 2,500 employees in 20 locations across the country.
Insurance Type: Property & Casualty – Commercial Insurance Life Insurance
Lines of Business: EMC’s product lines include: •
Businessowner’s Policy (BOP)
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Commercial Auto
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Commercial Package
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Crime
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Cyber
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EPLI
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Life Insurance
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Umbrella
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Workers Compensation
•
Workplace
Number of Appointed Agents: 15 in New Mexico
Billing: At EMC, we offer both direct bill and agency bill options
Number of Appointed Agents Approximately 200 Agencies throughout 10 States.
States Available: EMC is licensed to do business in more than 40 states.
623-760-1507 David Whisman, Phx and Denver Branch Risk Imp Manager, 720-200-3721
Description of Appetite: EMC is an individual risk underwriting company, and we endeavor to evaluate each risk based upon the location and individual risk characteristics.
Target Area of Focus/Growth: Auto Repair, Breweries and Wineries, Casual and Fine Dining, Light Manufacturing, Food Processing, Distributors,Commercial Construction, Water Well Drillers, Self Storage facilities, and Lessors’ Risks.
Key Differentiators: EMC has 16 branch offices nationwide, with corporate headquarters in Des Moines, IA. The intent of our branchcentric philosophy is for EMC to develop deep relationships within our local communities, and with individual agencies within those territories. We are focused on genuine partnerships, creating an exceptional customer experience, and promoting a safety culture for both agents and policyholders. New in August 2020
Policy Now - Finish a Quote in Under 10 Minutes: Policy Now is EMC’s new online quoting tool that allows for straight-through processing of BOP policies.* It’s an easy and intuitive system that saves time and enables our agency partners to issue policies quickly and more efficiently.
Key Contacts: Kyle Bradley, General Manager Rob Frey, Production Manager Vickie Park, Operations Manager Kat Robinson, Field Sales Manager
Brief History: Farmers Union Service Association (FUSA) insurance agency started in 1951, with the focus of having agents who personally know and work with each of our policy holders in their communities. FUSA Insurance agents provide personalized one on one service, and are here for you–in person–to help you find the right policy for your personal needs. We take pride in partnering with agents that are located in both rural and metropolitan areas throughout Colorado, Wyoming, and New Mexico, and are active in supporting the communities they live in.
Insurance Type: Farm & Ranch, Commercial Ag, Home & Auto, Oil & Gas, Commercial, Crop, Life & Health
Lines of Business: Access to Multiple Carriers in all lines of insurance.
Direct Bill or Agency Bill: Depending on the account, we are able to offer both Agency and/or Direct Bill.
Number of Appointed Agents: 100+
States Available: Our Core States are: Colorado, Wyoming and New Mexico
Corporate Philosophy: And because we have an access to a variety of markets, we offer a wide range of products to make sure everything that matters to you is covered. We can help with everything ranging from Farm and Home Insurance to Life Insurance products and even more unique products, such as equestrian and flood insurance.
Description of Appetite: Agricultural focus (Farm & Ranch, Commercial Ag, Crop), Commercial and Oil & Gas
Target Area of Focus/Growth: Agricultural (Farm Ag)
Desired Agency Characteristics: We’re looking for experienced and professional agents who are invested in having a presence in their local community and want to expand their product offerings by partnering with a reputable general agency with years of experience in the industry.
Appointment Requirements: Available upon request
Key Differentiators: We have an access to a variety of markets, therefore allowing our agency partners to be able to offer a wide range of products and carriers to provide the most comprehensive product to their customers.
Key Contacts: Jakki Swicegood, Marketing Representative II (505) 228-5827 jswicegood@insurorsindemnity.com Rhett Dawson, Vice President Marketing (254) 759-3712 rdawson@insurorsindemnity.com 225 South 5th Street, Waco, TX 76701
Brief History: Insurors Indemnity Companies, headquartered in Waco, Texas has an A.M. Best rating A-, VI (Excellent). We are a true Regional Underwriting Company with a commitment to deliver competitive coverage and rates for the markets we serve. You know us best as a Surety, as we have been writing bonds in New Mexico for 10 years. BOP was introduced in New Mexico in 2019. To learn more please go to www.insurorsindemnity.com
Insurance Type: Surety Bonds & Commercial Insurance.
Lines of Business: Contract Bonds • Commercial Bonds and Commercial Property & Casualty
Direct Bill or Agency Bill: Contract Bonds are agency bill. Commercial Bonds and all Property & Casualty products are direct bill.
Number of Appointed Agents: Over 300 agents across Arizona, Arkansas, New Mexico, Oklahoma and Texas
Corporate Philosophy: Relationship driven and dedicated to a true partnership with Independent Agents. We are a carrier that underwrites to a profit by selectively aligning with Agents that can support this mutual goal.
Desired Agency Characteristics: Independent agencies who value growing with a regional carrier who operates as a true underwriting company which priorities agency relationships.
Appointment Criteria: Independent Insurance Agency with commercial lines experience. A commitment to write a minimum of $100,000 within a three year period, and the ability to partner with the company in the mutual goal to write an increasing volume of profitable business on a long term basis.
States Available: Surety – AZ, AR, NM, OK and TX P&C – AZ, NM and TX
Description of Appetite: P&C - Most main street business will fit our BOP product including LRO risks, artisan contractors, office, restaurants and retail. Surety - Emerging contractors establishing surety credit or well-established contractors needing up to $5M Single, $10M Aggregate program.
Target Area of Focus/Growth: P&C - We are a market for the small to mid-sized business accounts many of which will qualify for our BOP. Surety - Emerging to established contractors. We have the tools available that assist in getting the hard to write accounts approved for surety bonds.
Key Differentiators: •
True underwriting company that is able to consider the unique aspect of each individual risk
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Dedicated marketing rep and underwriter assigned to each agency
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Very Competitive commissions and profit-sharing contingency program
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Responsive underwriters and support team who can be reached directly
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Online rating and policy issuance system
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Fast, fair claims handling
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Exemplary agency and policy holder services
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Ease of doing business
Additional Information: Package, monoline property and general liability products will be available in NM and AZ in the near future.
Key Contacts: Casey Dove, Sr. Territory Manager—New Mexico Liberty Mutual Business Insurance e: Casey.Dove@libertymutual.com c: 505-225-6228 www.libertymutual.com/business
Brief History:
Description of Appetite:
At Liberty Mutual Insurance, we have the experience and expertise to help safeguard your business and employees — and that is just what we’ve done since 1912. As the #1 preferred property and casualty business insurance provider* with more than 50,000 employees in over 800 offices around the world, we have broad capabilities and the local resources to support you.
We feature coverages that are essential for a typical business within each industry. You’ll also find additional coverages that are included as part of our industry specific endorsements. Our preferred industry classes include:
Insurance Type: Property & Casualty – Commercial Insurance
Lines of Business: Liberty Mutual’s product lines include: · Auto · Crime · Farm · Package · Property · Umbrella · Business Owner’s Policy
Liberty Mutual Insurance has expertise writing risks and opportunities in a variety of industries. We craft products that provide the right coverages at the right price to meet the needs of your small business clients, no matter how simple or complex their businesses may be.
· Cyber Liability · Equipment Breakdown · General Liability · Inland Marine · Misc. Professional Liability · Workers Compensation
Billing: Direct Bill available on all accounts. Agency Bill available for accounts > $25,000. Pay as you go available through Your Way Pay™ for workers’ comp policies.
States Available: Liberty Mutual writes business in all 50 states.
Office Philosophy: We believe independent agents will win in the marketplace. We will do more than any other carrier to help you thrive in the marketplace today and tomorrow. We are the champion of the independent agent.
· Construction · Farm & Ranch · Hospitality · Manufacturing · Medical Offices · Real Estate
· Restaurant · Retail · Farm · Service Businesses · Wholesale
In addition to our broad appetite and range of tailored products, Liberty Mutual offers leading edge analytics and technology, easy-to use tools and resources to help your agency succeed. Contact your territory manager for a complete product guide outlined with preferred risk characteristics to help you identify new opportunities.
Key Differentiators: We make sure you’ve got the technology, products, services, and local expertise you need, with the flexibility to work the way you want. From our local underwriters and territory managers to our claims and risk control consultants and Small Business Service Center representatives, our people are committed to one thing: providing the resources and support you need to succeed.
Message to Members: “Powered by partnership. Thankful for your trust.” We are proud of the strong relationship we have with you. It enables us to grow, succeed, and better serve our mutual customers together. We appreciate the business you place with us and your commitment to our partnership.
Key Contacts: Steve Shaffer, CIC, President/Owner (505) 857-2190 (888) 857-2199 (toll free direct) steve@market-finders.com www.market-finders.com
Brief History: Market Finders, Inc. was founded in 1977 by George Shaffer. George’s son Steve, who has been in charge of day-to-day operations since 2001, is the current owner. Our Agency has remained family owned & operated for the past 43 years.
Insurance Type: We are the only locally owned & operated Managing General Agency/Excess & Surplus Lines Wholesaler in the State of New Mexico.
Lines of Business: Commercial Property/Casualty; Personal Lines; Liquor Liability; Professional Liability; Transportation; Directors & Officers Liability; Excess/Umbrella; Garage & Dealers Liability & Dealers Open Lot.
Direct Bill or Agency Bill: Depending on the account, we are able to offer both Agency and/or Direct Bill.
Number of Appointed Agents: 200+
States Available: New Mexico & Arizona
Corporate Philosophy: To serve the Independent Insurance Agents of New Mexico in every aspect of the Excess & Surplus Lines/Specialty Insurance Sector with the objective of providing the best customer service possible while supplying policy coverages backed by the most well-known and financially strong carriers in the Industry.
Description of Appetite: As a Managing General Agency/Excess & Surplus Lines Wholesaler, our focus is on risks that typically fall outside of Standard Carriers’ guidelines/risk appetite. This could be due to specific risk characteristics (for example, loss experience) or due to the entire class of business not fitting within specified Standard Carrier guidelines.
Target Area of Focus/Growth: Commercial Property/Casualty; Personal Lines; Liquor Liability; Professional Liability; Transportation; Directors & Officers Liability; Excess/Umbrella; Garage & Dealers Liability & Dealers Open Lot
Appointment Requirements: Contact Steve Shaffer at steve@market-finders.com to obtain a subproducer agreement.
Key Differentiators: We provide the best of both worlds: the personal service of a locally owned Managing General Agency/Excess & Surplus Lines Wholesaler, combined with the ability to quote through long-standing binding authority relationships with Industry Leaders in the E&S/ Specialty marketplace.
Message to Members: With over 100 years in combined experience, our Underwriters provide E&S/Specialty products and quotes efficiently and promptly. We deliver the solutions that your insureds need! We’re strongly optimistic on the future prospects for our State, and are extremely proud to serve the Independent Insurance Agents of New Mexico, now and for years to come. On behalf of our entire Team, THANK YOU for your business and continued support!
Key Contact: Bob Taylor, AAI, Marketing Representative Office:505-343-2849 Mobile:505-453-6900 Email: BobT@NewMexicoMutual.com
Brief History: New Mexico Mutual was formed to fill a need in 1991, when workers’ comp insurance was out of reach for many New Mexico businesses. Today, we’re the market leader and Elite Partner of the Independent Insurance Agents of New Mexico, protecting more New Mexico businesses than any other workers’ comp carrier. Our homegrown company insures more than 30% of the market and has an A-(Excellent)rating from A.M. Best.
Team approach, Trust, Ownership, and Bold thought and action—into everything we do.
Description of Appetite: Our appetite is broad. We review all types of risk for businesses of every size, across virtually all industries, including but not limited to:
New Mexico Mutual insures businesses of every size and type in New Mexico. Our local team of experts partner with employers to help maintain safe workplaces where employees can work injury free.
Farm and Ranch Counties Hospitals Auto Dealerships Non-Profits
Insurance Type: Property and Casualty (focusing exclusively on Workers’Compensation)
Lines of Business: Workers’ Compensation
Third-Party Claims Administration and Independent Adjusting/Appraisals (through our subsidiary, Integrion Group). Learn how Integrion Group can help you assist local self-insured groups with claims administration, and your personal or commercial clients with appraisals and inspections.
Exclusive Programs:
Restaurants Municipalities Healthcare Education Hospitality
Breweries Oil and Gas Trucking Construction Manufacturing
Key Differentiators: •
We’re homegrown, and our local market expertise is second to none.
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We’re financially strong, with an A-(Excellent)rating from A.M. Best.
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We offer multiple pricing tiers to save your clients money.· Our local adjusters provide fast, proactive claims handling.
•
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Our locally contracted, statewide provider network delivers excellent care for significantly less cost.
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Our Risk and Safety program includes a broad array of live classes, consulting assistance and more, with many services provided at the work site.
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We provide data analytics reporting to help you and your clients stay ahead of trends and losses.
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We offer free OSHA 10-hour and 30-hour classes for insured employees.
New Mexico*
•
*We partner with WCF Insurance for our out-of-state coverage program. Insurance coverage is available in all states except monopolistic fund states. WCF Insurance has been in business for over100 years and is rated A (Excellent) by A.M. Best.
We’re the workers’ compensation market leader, insuring more than 30% of the market in New Mexico.
Message to Members:
We offer specialized underwriting for various industries. We also offer a program to meet the more extensive service needs of our larger accounts. Features of the program include dedicated account managers, on-demand risk and safety services, and enhanced data analytics. Ask your underwriter for details.
States Available:
Office Philosophy: Building strong relationships with local agents and their communities is one of the guiding principles we live by. Our company adheres to corporate values that guide our relationships with all stakeholders, including agents, policyholders,vendors and our fellow employees. Each day, we strive to incorporate these values— Service Excellence, a One
We owe our success to you. New Mexico’s independent agents have been with us from the start, working side by side with us to help local businesses succeed and prosper. We’re grateful for your trust and support
Key Contact: David Sutliff -Business Relationship Manager Jeremy Thompson - Vice President - Marketing Bill Davis - Senior Vice President
Brief History: Since its founding in the early 1930s Mountain States Insurance has been a mainstay of the New Mexico insurance industry, providing commercial coverage for small and large businesses across the Land of Enchantment. We were committed to being there when it mattered most. In May 2017, Mountain States Mutual Casualty Company merged with and into Donegal Mutual Insurance Company of Marietta, Pennsylvania. As a result of the merger, Mountain States Commercial Insurance Company and Mountain States Indemnity Company became insurance subsidiaries of Donegal Mutual Insurance Company and member companies of the Donegal Insurance Group. The Donegal Insurance Group has been in the insurance business for more than 125 years. The Donegal Insurance Group has received an A (Excellent) rating from the A.M. Best Company, a well-respected leader in providing financial rating services to the insurance industry.
Insurance Type: Commercial Property and Casualty
Lines of Business: General Liability, Commercial Fire, Commercial Package, Business Owners, Inland Marine, Workers Compensation, Commercial Auto Liability and Physical Damage, Commercial Umbrella
Direct Bill or Agency Bill: Direct bill
Number of Appointed Agency: 120+ Independent Agencies
States Available: 120+ Independent Agencies
Corporate Philosophy: We employ a multi-faceted strategy that includes prudent organic and acquisition growth, conservative underwriting, pricing discipline, superior technological capabilities, efficient operations and conservative investing. This strategy allows us to achieve our longstanding goal to outperform the property and casualty insurance industry in terms of service and profitability..
Description of Appetite: Contact local Business Relationship Manager for more details
Target Area of Focus/Growth: Restaurants, Contractors, Workers Compensation
Desired Agency Characteristics: Well established agencies with tried and true ability to produce new business and provide exceptional service to their existing clients.
Appointment Requirements: Contact local Business Relationship Manager for more details
Key Differentiators: Local presence and ability to provide exceptional service through state of the art technology and direct agency support.
Additional: Each agency we work with is unique, and so is the relationship that is had between us. We are committed to the independent agency distribution model and look for ways to help our partners grow their business.
Key Contact: Yvonne Burgess, Regional Vice President, Rocky Mountain O: 303.200.5373 | M: 303.489.8927 | yvonne.burgess@phly.com Adam Lugo, Marketing Representative
Brief History: Philadelphia Consolidates Holding Corporation is the brain child of Pennsylvanian entrepreneur and philanthropist, James J. Maguire, Sr. The company was formed in 1980 and today owns several subsidiaries, including Maguire Insurance Agency, Inc. (an insurance market firm), Tokio Marine Specialty Insurance Company (a surplus lines insurer), and Philadelphia Indemnity Insurance Company (PHLY’s flagship P&C insurer). The Maguire Insurance Agency was founded in 1962 as a provider of specialty insurance for the utomobile industry. It landed a major deal with Chevrolet dealers in 1969, which led to the creation of the comprehensive WHELWAYS program for automobile dealers. The success of the program helped Maguire Insurance Agency expand to 15 offices across the US by the mid-70s. The firm began operating as Philadelphia Insurance Companies (PHLY) in 1987 and slowly started introducing new insurance products. PHLY went public in 1993 and has now grown into a countrywide specialist insurance juggernaut, covering over 120 niche business markets from 50 offices across the US. December of 2008 saw one of the greatest milestones in PHLY’s colorful history. The firm completed what is considered to be one of the largest transactions for financial firms in Japanese history, merging PHLY with the Tokio Marine Group.
Lines of Business: Commercial Property & Casualty, Excess & Surplus, Surety, Environmental Liability, Participant Accident, Flood Insurance
Direct Bill or Agency Bill: Direct Bill
States Available: All 50
Corporate Philosophy: For over 50 years we’ve maintained a disciplined approach to business. This allows us to deliver security and unsurpassed customer service to our customers, while supporting our employees and the communities where we live and work.
Description of Appetite: PHLY offers specialized insurance products in over 120 niche markets, including but not limited to: commercial agriculture, commercial auto; cyber security; educational; entertainment & recreation; farm and ranch; habitational; health & fitness; non-profit and human services; outdoor products; public services; real estate; special events; sports; management & professional liability; surety bonds; excess & surplus lines; and antique collector vehicles.
Desired Agency Characteristics: Our agency partnerships are founded on the principals of integrity, mutual trust and interdependency. Through this approach, each partner gets more value, profit, and stability. We seek agencies that bring entrepreneurial know how, technical expertise, marketing, and underwriting skills to the relationship.
Appointment Requirements: The first step is to complete our Producer Profile / Application online so that we can learn more about your agency. This will enable us to provide information about our premier Products & Services that will best complement your business.
Key Differentiators: PHLY has provided industry leading expertise and unsurpassed customer service for more than 55 years. Rated A++ (Superior) by AM Best Rated A+ by Standard and Poor’s 96% overall customer satisfaction 50 local offices across the country
Additional: Philadelphia Insurance Companies (PHLY) is a property & casualty (P&C) insurer for niche markets in the US. The Bala Cynwyd, PA based firm has 50 offices located strategically across the US from which it designs, markets and underwrites commercial P&C and professional liability insurance products for select markets As a member of Tokio Marine Group - the oldest P&C insurer in Japan and one of the largest insurance groups in the world - PHLY has strong financial backing and has held an A++ rating from A.M. Best since 2011.
Key Contact: Michael J. Mares, Account Sales Representative – New Mexico Cell: 505-506-8760 24/7 Agent Support Line: 877-776-2436 Agent Technical Support: 800-695-4050
Brief History: Since 1937, we’ve grown into one of the largest auto insurance providers in the country and the largest personal auto insurer by written premium among independent agents. In addition, we’ve worked to achieve No. 1 commercial auto insurer, motorcycle and specialty RV insurer in the US and we also have an A+ (Superior) rating for auto and home from A.M. Best, an independent U.S. based insurance rating agency.
Insurance Type: Property & Casualty, Commercial Insurance
Lines of Business: Personal Auto, Home, Renters, Condo, Umbrella, Motorcycle, Boat, RV, Manufactured Home, Commercial Auto and Truck
States Available: Most products available in all states; coverage and availability may vary
Office Philosophy: Become agents #1 choice and destination for Auto, Home, and other insurance
Key Differentiators: · Technology and Ease of Use – Throughout our history, we’ve pushed the independent agent channel forward with easier and faster ways to quote business, and breakthrough segmentation that keeps agents ahead of the competition. We help you stay ahead of consumer needs by providing online and mobile technologies that today’s customers expect from businesses. · Breadth of Products – No matter your customers’ needs, from simple to complex, we have the products and coverages to meet the needs of the entire household. We offer personal auto, motorcycle, boat, RV, homeowners, renters, commercial auto and more. · Stability and Choice – Our commitment to underwriting profit and lowcost operations provides quality coverage for all risks at a consistently competitive price. Through a variety of discounts and programs we offer your customers ways to save and personalize their rate, like our usage based insurance program Snapshot®. Progressive’s agency business is as big as it’s ever been, and we continue to make significant investments to support agent’s long-term, profitable growth.
· Insights and Tools – We’ve built our business with agents, and after 80 years, we’re just as committed as we’ve ever been. We use our experience, insights and scale as a market leader to continuously improve our products and deliver business-building tools that fuel agent success. Don’t take it from us, visit AgentsofProgressive.com to hear more from some of our agents.
Message to Members: Stay relevant and adapt to the changing environment – that’s our goal in becoming your destination carrier. Our agents have the drive to embrace the changes in the marketplace, and we have the tools, technology, stability, and breadth of product to ensure we thrive well into the future – together. We help agents keep their promises by always keeping ours, operating consistently from our Core Values and delivering intuitive technology, claims and service excellence, marketing support for their local brand, and a national name customers know and trust. We’re proud to serve independent agents by making insurance a little better every day, and we’re proud to have independent agents like you representing our brand in your community.
Key Contact: Susan Kittredge, MBA, ChFC®, CLU®, LUTCF Senior Territory Manager—New Mexico E susan.kittredge@safeco.com C 505.916.9661 www.safeco.com
Brief History: Founded in 1923 and headquartered in Seattle, Safeco Insurance is the number three carrier in the independent agency channel. In 2008, Safeco became part of Liberty Mutual Insurance. The financial strength of our parent company, combined with a national network of more than 10,000 local independent agents, has enabled Safeco to focus exclusively on personal insurance. We continue to offer the comprehensive mix of coverage, pricing, and personalized service to individuals and families that’s kept us in business for over 90 years, and we’re looking forward with confidence to the future.
Insurance Type: Property & Casualty – Personal Lines.
Lines of Business: Safeco’s products span home, auto, umbrella, condo, renters, landlord protector, motor home, motorcycle, watercraft, classic car, home warranty, and pet insurance.
States Available: Safeco writes business in all 50 states.
Office Philosophy: Safeco is entirely dependent on the success of independent agents. When you win, we win, so Safeco recognizes our key partners who choose us more often with benefits that go far beyond a commission on each policy.
Description of Appetite: Safeco allows agents great latitude and authority in quoting a variety of different types of risks, usually without needing to obtain underwriting pre-approval. Given this latitude, the company expects agents to place customers who have the potential to enter into a responsible longterm relationship with their agencies and with Safeco. Any customer can have an occasional mishap (that’s what insurance is for), but both your agency and Safeco want to enter into a relationship with someone who is responsible, takes care of themselves and their family, and pays their bills on time. While issuing monoline policies serve many needs, you can greatly enhance customer satisfaction and retention, and
your own profitability, by combining all their needs together – auto, home, umbrella, and coverage for their “toys” such as a motorcycle or boat. Our Quote & Issue™ is a great pricing platform for a multitude of situations, but Safeco does ask agents to perform front line underwriting and to place responsible customers with us.
Key Differentiators: In a rapidly evolving marketplace, it’s important to do business with a carrier that has built the scale and resources to invest in capabilities and partnerships for years to come. Safeco is a market leader today – and positioned to build and nurture deep partnerships with enduring value. A partner for the Future—Safeco is committed to enabling the independent agents of today to go confidently and become
Message to Members: Independent Agents have a competitive advantage: ease, choice, and advice. Safeco believes in the independent agents’ ability to win with these “super powers” and we will do more than any other carrier to fuel your strengths..
Key Contact: Michele Toon 2440 Louisiana Blvd. NE, Suite 601 Albuquerque, NM 87110 505.200.0418 www.truehealthnewmexico.com
Brief History: A commercial insurance plan located in Albuquerque offering comprehensive health plan services state-wide, True Health New Mexico had its origins in the Affordable Care Act as a consumer oriented and operated health plan. That means we put our members first, always. That also means we were built by New Mexicans, for New Mexicans. We were originally established through the the ACA to be innovators and market disruptors. While our name has changed, our vision and mission are the same: to offer New Mexicans more and better health coverage options. We are more than a health plan; we are a plan for health.
Insurance Type: Health Insurance for groups and individuals
Lines of Business: HMO and PPO coverage for groups and individuals.
States Available: New Mexico
Corporate Philosophy: To help New Mexicans achieve and maintain their highest health status. We’ve developed a provider partnership system that differs from traditional health plans by its focus on innovative care management that prioritizes and facilitates “well-care,” not “sick-care.” Simply put, we focus on improving members’ health while lowering their healthcare costs. We leverage technology and advanced analytics to drive member care so that our benefit plans, programs, and services are all orient towards helping our members reach their best state of health while reducing the occurrence of unnecessary, high-cost care such as emergency room visits and hospitalizations..
Description of Appetite: Large and small group health coverage, individual plans in 2020
Target Area of Focus/Growth: Large and small group health coverage, individual plans in 2020
Appointment Requirements: To become appointed with True Health New Mexico for our commercial health plan products, please complete and submit a request form. Once we receive your request, we will mail you additional information, including an appointment packet. https://evolenthealth.formstack.com/forms/true_health_newmexico_ broker_appointment_inquiry
Key Differentiators: At True Health New Mexico, our number-one goal is to improve our members’ health while lowering their healthcare costs. • We believe that lower member copayments improve necessary member access to low-cost care and prevent unnecessary care in highcost venues, such as emergency rooms, which ultimately reduces the cost of health insurance for all. • In addition, low- and zero-cost essential medications help our members reduce lapses in prescription fills and stay on the prescriptions that help them manage their chronic conditions. At True Health New Mexico, we employ a high-touch, personal approach to care coordination and help our members access primary care, specialty care, behavioral healthcare, and other needed services. This in turn helps members avoid acute, emergency, and more costly episodes. We bring together the experience of our clinicians, technology, and customer service to focus on “well-care,” not “sick-care.” As a physicianled health plan, our top priority is connecting our members to the care they need to help them be healthier. Our medical management team has extensive experience in both the clinical and the insurance areas of the healthcare system.
Key Contact: Ron Roman - Regional Vice President Email: rroman@usic.com 480.281.3949 www.usic.com
Brief History:
Target Area of Focus/Growth:
Union Standard’s history in New Mexico started over 25 years ago with a local office that is still here today. We have a history of success building innovative commercial insurance solutions for small and midsize businesses. Our experienced, dedicated team of underwriters, claims and loss control professionals are local, understand the community and, as a regional company, respond quickly to changing markets and opportunities. Union Standard Insurance Group is a member company of W.R. Berkley Corporation, whose insurance company subsidiaries are rated: A.M. Best A+ (Superior) • Standard & Poor’s A+ (Strong). W. R. Berkley Corporation is a Fortune 500 insurance holding company that is among the largest commercial writers in the United States.
We do not have a minimum or maximum premium size but we are most competitive in the $15k to $200k range of business
Key Differentiators: Our long term strategy is built around relationships and service. We are committed to doing the little things, as well as the big things, right... the first time. •
Strong, local presence in each market with experienced, dedicated underwriters for each agency partner.
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99% of respondents who have had a claim would recommend Union Standard to others.
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Flexible Billing Options. We offer a wide range of installment plans and payment methods so you can choose what’s right for your business. You can pay online or enroll in PremiumSync, our payroll reporting based option to pay Workers’ Compensation premiums.
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We offer comprehensive Loss Control programs to help identity and eliminate potential problems that could result in expensive claims and costly business interruptions. This includes a dedicated point of contact, ongoing loss control services to analyze any claims activities and causes, and numerous Safety Training videos and materials.
Insurance Type: Preferred Commercial Property and Casualty Insurance
Lines of Business: We write all lines of Commercial Insurance, as well as Farm and Agribusiness
States Available: Union Standard writes coverage in New Mexico, Arizona, Texas, Arkansas and Oklahoma. We can entertain accounts with exposures in most of the other states as well, with the notable exception of California.
Appointment Requirements: We strive for limited agency appointments with strong relationships. Our average agency appointment is 15 years. We work with agencies who partner with Union Standard to place their best standard business. New agency prospects will need a business plan with minimum premium commitment.
Direct Bill or Agency Bill: Direct Bill is preferred, offering a wide range of installment plans to meet your specific needs.
Corporate of Philosophy: Commercial insurance done right by people who care!i
Description of Appetite: Targeted business types include: * Contractors * Garage/Auto Service Repair * Manufacturing * Hospitality/Restaurants
* Retail * Service * Wholesale & Distribution * Farm, Ranch & Agribusiness
Acadia Insurance Company l Continental Western Insurance Company l Firement's Insurance Compnay of Washington, D.C. Tri-State Insurance Company of Minnesota l Union Insurance Company l Union Standard Lloyds
Key Contact: Jordan Sherry - AVP - Marketing & Underwriting Manager Mike Baldwin - Production Marketing Representative
Brief History: United Fire Group (UFG) opened in 1946, only writing automobile and liability lines of insurance in Iowa. Then, In 1952 UFG began selling delity and surety bonds and in 1962 established a life insurance subsidiary company. As UFG continued to grow, in 1971 it was time to hold our first public stock offering raising $1.8M. In 1979, UFG handles it’s rst of four acquisitions to grow and expand our insurance operations, Lafayette Insurance. Then, in 2005 when Hurricane Katrina makes landfall in New Orleans, UFG struggles financially and almost has to shutdown operations. However, after pushing through all the claims and efforts to help everyone get back on track, UFG commemorates a 20th anniversary on Nasdaq Stock Market and current CEO, John Rife, steps up and rings the opening bell. In 2007, Randy Ramlo, a member of the company since 1984 is named successor and becomes the fifth leader of UFG. By 2015, UFG achieves over $1 Billion in total revenues for the first time in our history, achieving a strong profit performance. In 2016, UFG celebrates 70 years in business, 45 years publicly traded, and 30 years on the Nasdaq Stock Market, and CEO Randy Ramlo rings the opening bell.
Insurance Type: Commercial Lines
Lines of Business: For New Mexico, today UFG offers General Liability, Property, Commercial Auto, Inland Marine, Umbrella (only for our policies), and Surety.
Direct Bill or Agency Bill:
We prefer Direct Bill, but do offer Agency Bill if requested.
States Available: For the Rocky Mountain area, we currently write in New Mexico, Colorado, Arizona, Texas, Utah, Wyoming, Idaho, and Montana. However, we do have the ability to write in 40 states total.
Corporate Philosophy: Simple solutions for complex times.
Description of Appetite: UFG has several broad coverage forms for industries including Restaurants, Breweries, Auto Repair shops, Retail stores, Manufacturing, and general ArtisanPro contractors.
Target Area of Focus/Growth: UFG is looking to grow in New Mexico, and any surrounding boarder state, within the description of our appetite’s listed above. We have been very successful writing small to medium BOP’s over the past 18 months, and look forward to helping your office join us!
Desired Agency Characteristics: UFG is looking for a long term partnership. As long as the relationship is trustworthy from both sides, then everyone can work together to help each other grow with a profitable book of business.
Appointment Requirements: See Mike Baldwin, UFG’s local Production Marketing Representative
Key Differentiators: UFG listens, and understands what the ease of doing business means. We understand that no two agencies are exactly alike. That’s why we have regional offices with experienced personnel to work directly with agents in New Mexico. Insurance is a people business, and it all starts with what matters to you.
Additional: UFG is a successful and growing multibillion-dollar-asset insurance company, dedicated to protecting people and earning their trust. We know that trust matters, and 99% of UFG insurance agents rated UFG as a trustworthy insurance company UFG holds a financial strength rating of “A” (Excellent) from A.M. Best with financial size category of XI and rank 77 on the list of Top 200 U.S. Property Casualty Writers in 2018 Best’s Review. In addition, UFG has been named a Super Regional Property/Casualty Insurer by Insurance Journal every year since 2006, and a “Top Workplace” for the fifth time in 2018. Last, UFG earned the prestigious “Five-Star Carrier” rating from Insurance Business America in 2018 for excellence in financial stability, company reputation, claims processing, underwriting expertise, and product offerings.
About Colonial General: Colonial General is a wholesale general agency providing quality insurance products and services to the independent insurance agents. The company specializes in standard and non-standard business. We write Property & Casualty business including Commercial Contract, Personal Lines, Professional Liability, as well as Commercial Auto and Hired/Non-owned Auto. With over 5000 active independent agents under contract, Colonial General operates in eight states throughout the Southwest with offices in Scottsdale, Arizona and Taylorsville, Utah. Most of all, we pride ourselves in our friendly customer service and our ability to help our producing agents with their many insurance needs.Colonial General specializes in Surplus Lines Business and Specialty Excess. We write Property & Casualty, Commercial Auto, Personal Lines, Professional Liability, and Brokerage accounts. We also have admitted markets for Preferred Personal Lines and Property & Casualty. We represent many A+ carriers which help us provide you with competitive insurance rates. Colonial General's goal is to provide you with friendly service, competitive rates, and coverage for a better class of business to fit all of your needs. Contact us today and let us help you improve your business!
About Markel Specialty: Markel Specialty, one of Markel Corporation’s four insurance divisions, underwrites innovative property and casualty solutions for both standard and hard-to-place risks. Success in specialty insurance is about knowing your markets. With 70+ years of experience in our niche markets, our product focus is on commercial programs and personal lines offering admitted and excess and surplus lines solutions. Distribution channels include retail agents, agents specializing in particular product lines, program administrators/MGAs/MGUs, and direct to consumer.At Markel Specialty, it is our people that make the difference. We are dedicated to delivering customer service in extraordinary and memorable ways that sets Markel apart from our competitors. Our existing products are constantly reviewed and refined to make certain they are meeting the distinct needs of the marketplace. Other competitive advantages are the risk management expertise we share with agents and policyholders in the industry niches in which we compete as well as our financial strength. Independent rating agencies provide detailed reviews of operating results, capital and risk ratios, reserves and other financial results for Markel.
About Westfield: Mission: To enable our customer’s peace of mind and financial stability. Westfield will be admired as a leading personal and commercial lines property-casualty insurance company enabled by an exceptional team known for expertise and caring. We will be distinguished by excellence in commercial insurance, and customers will choose us for our insight about risk and the value we deliver Westfield’s statement on inclusion A. M. Best Financial Strength Rating: “A” Since 1934, Westfield has rated “A” (Excellent) or higher for financial strength by A.M. Best, a rating organization that focuses on the insurance industry. This is an independent view of an insurer’s financial strength and ability to meet its ongoing insurance policies and contract obligations.Quick Facts about Westfield. We’re one of the largest non-public companies in Ohio and the largest employer in Medina County. We provide personal insurance in 10 states, commercial insurance in 21 states and surety products in 50 states through a network of more than a thousand leading independent agencies We have more than $4.9 billion in consolidated assets We’re the largest writer of contract performance bonds in Ohio We’re among the top writers of farm business policies in the U.S. We’ve sponsored the Cleveland Cavaliers Straight “A” All-Stars since 2005.
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IIANM STAFF
1511 University Blvd. NE
Albuquerque, NM 87102 www.iianm.org Patty PADON, President/CEO patty@iianm.org (505) 999-5806
Consuelo TRUJILLO, Chief Operating Officer cosuelo@iianm.org (505) 999-5805
Dylan MCKENZIE, Member Relations Administrator dylan@iianm.org (505) 999-5801
Skylar CHAVEZ, Member Development Coordinator skylar@iianm.org (505) 407-2473
Rachel SHEFFIELD, Communications Director rachel@iianm.org (505) 999-5803
INDEPENDENT AGENTS OF NM
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Thank you to the companies listed in this guide for their support of IIANM and the independent agency system via the PARTNERS Program in 2019.