Terms & Conditions

These terms and conditions relate solely to the agreement between Orange Travel Group Limited and the Passenger.

Definitions: OTG: Orange Travel Group Limited “OTG LTD” of 65, Birkirkara Hill, St. Julians, STJ 1143, Malta Organiser/Carrier: • NCL (Bahamas) Ltd, Continetal Europe Branch, Kreuzberger Ring 68, 65205, Wiesbaden, Germany • Royal Caribbean Cruises, 1050 Caribbean Way, Miami, FL 33132-2028, USA • Celebrity Cruises, 1050 Caribbean Way, Miami, FL 33132-2028, USA • Costa Crociere S.p.A. Piazza Piccapietra, 48 - 16121 Genova - Italy • TUI Cruises GmbH, Heidenkampsweg 58, 20097 Hamburg, Germany Customer/Traveller/Passenger: The person who takes or agrees to purchase the product being offered by OTG LTD.

oBLiGations oF oranGe traveL Group Limited OTG binds itself to receive payment from the passenger on behalf of the Organiser/carrier in relation to any booking made by the passenger with the Organiser/carrier relating to any service offered by the Organiser/carrier to the passenger and to ensure that proposals, bookings and claims are forwarded to the Organiser/carrier on behalf of the passenger. Upon placing a booking with the relevant cruise company, the contract between the Organiser/carrier and the passenger shall come into force and will be legally binding between the parties. Booking a holiday from this brochure implies the acceptance of both the conditions set by Cruise Company and those of Orange Travel Group Limited. Once you have completed and signed the booking form and paid your deposit, as indicated hereunder, and have been issued a receipt, the booking is taken as confirmed and it is understood that you have read and accepted the terms and conditions referred to above of which you shall be given a copy together with your booking form.

The travel confirmation contains the significant details of your booked services. Should the services in the travel confirmation differ from those in the booking then a new offer will be presented by the Organiser/carrier. In this case you have 7 days in which to accept the new offer. During this period the offer remains legally binding for the Organiser/carrier. Should you accept the new offer in writing within 7 days then the travel contract will be completed on this basis.

Alterations to the cruise itineraries are possible e.g. due to official regulations, particular shipping conditions, medical emergencies, or when, due to adverse weather conditions, the Captain decides to alter the route in the interest of the safety of the passengers. The Captain alone makes the decisions on necessary itinerary changes and/or travel times and OTG shall not be responsible for damages or losses that may arise due to such changes or alterations.

The Captains’ decision as to the route, ports of call and embarkation and disembarkation of passengers is final and OTG LTD is not liable for any claims made by the passenger with regards to the decisions made by the ships’ captain.

Special terms and conditions apply for the cruise lines in accordance to international conventions. The rights of passengers in relation to carriers is also regulated by EU Regulation 1177/2010. Please make sure that you study and understand the terms and conditions which will be given to you upon booking the cruise

payment A deposit amount as stated on page 3 of this brochure must be effected in order to obtain a formal confirmation of your holiday. Full payment for your holiday must reach OTG at least 90 days prior departure and therefore you are requested to pay your travel agent at least 95 days prior to departure to allow the agent to effect payment in time.

Should payment not be received by 90 days before departure, OTG shall have the right to consider your holiday as cancelled and charge all the applicable cancellation fees.

Notwithstanding what is provided above, cancellation and rebooking fees are due immediately and such fees may be deducted from the Deposit paid to OTG without the need of any further notice, and this without prejudice to any right of action that OTG may have at law or in terms of this agreement to collect any outstanding balance. It is to be noted that OTG has appointed a number of agents or retailers in regards to the offers contained in this brochure. Nevertheless the moment you choose such an agent or retailer to effect payment to OTG, such payment is being made at your own risk. OTG bears no responsibility if money paid by you to third parties are not received by OTG within the terms set above and will not be bound to honour any obligations if the terms set in this agreement are not honoured fully.

All prices published in the brochure are based in Euros and are per person sharing a cabin. Prices include: all port taxes and fuel surcharges applicable on the date of printing. In lawful circumstances and within legal scope, OTG reserves the right to pass on any increases in the costs of transportation, taxes and exchange rates, provided the date of travel does not fall within 21 days from departure. This is applicable exclusively for fare changes where cost factors were subject to unforeseeable changes after the conclusion of the contract. Significant and unpredictable reasons for a price increase are e.g. the increase in public dues, the increase in value-added tax, changes in the world oil prices, changes in harbour dues, or, in particular cases, a more than 10% increase in the EURO vs. US-Dollar exchange rate. To the same extent an adjustment of the agreed travel fare is permitted should there be a change in the official passenger tariffs. As proof of the legitimacy of a price change, OTG will provide certification of each cost and rate increase for you to check. In case of alterations of prices or services OTG will contact you immediately but no later than 21 days prior to the scheduled sailing date. Increases after that date are not allowed. You have to assert your rights against OTG immediately after OTG has informed you about alterations of price.

FinanciaL aspect Prices published in the brochure are based on the cruise prices, land arrangements, port taxes and fuel surcharges valid at the time of printing (you will bear the cost of any tax and fuel surcharge increases that may be imposed following the date of printing). In accordance with law, any change to the costs mentioned above may result to in an increase in the prices.

Increases due to currency fluctuations and tax and fuel surcharges do not give you the right to cancel your holiday without incurring cancellation fees.

You can cancel your contract at any time before date of travel. As means of proof, cancellations should be made in writing. Your cancellation notice is effective upon receipt by OTG. Should you cancel your booking or not commence the holiday, OTG reserves the right to levy charges made for travel provisions and expenses incurred. When calculating the charges, OTG takes into account the services saved and the possible other use of the services. OTG may claim cancellation fees expressed as a percentage of the travel fare according to the amount of notice given between cancellation date and departure date, as listed below.

canceLLation Fees: 340 to 120 days: 119 to 90 days: 89 to 60 days: 59 to 30 days: 29 days of less: Deposit paid as stated on Page 3 25% of the total fare or deposit paid (which ever is higher) 50% of the total fare or deposit paid (which ever is higher) 75% of the total fare or deposit paid (which ever is higher) 100% of the total fare

BookinG chanGes Your booking can be changed upon request and will be subject to the availability (rebooking) at that time. This can be done until 30 days before date of travel. OTG charges the sum imposed by the relative cruises and airline companies. Should you wish to make a rebooking less than 30 days before date of travel, then booking changes can only be made, if at all possible, by cancelling the travel contract subject to the cancellation fees indicated above. Any form of alteration made to the date of travel, destination or place of commencement, accommodation, the cabin or mode of transport is considered as a change.

Any special requests made by the passenger together with his booking shall be communicated by OTG to the carrier, however, unless the carrier shall have confirmed in writing to the passenger that such special request will be entertained, such special request shall not be a part of the booking or form part of the contract between the passenger and the carrier. In any case, OTG shall bear no responsibility or liability in relation thereto. repLacements Up to the date of travel i.e. taking into consideration a reasonable amount of time for organisational matters, you may demand that a third party takes over all rights and liabilities of your travel contract with the Organiser/carrier. OTG reserves the right to decline making such a request on your behalf or that of the third party should the third party not meet the travel requirements or should there be legal restrictions or an official directive against his/her parcticipation. Should a third party enter the contract then he/ she and you are liable as co-debtors for the travel fare and the additional costs caused by the third party entering in your stead.

FLiGhts The right is reserved to substitute alternative airlines and/or aircraft if necessary. Flight timings are subject to confirmation and alteration. Some flights may have intermediate stops en route and as factors effecting this are not always known before departure date we cannot always notify you in advance. Flights are subject to the granting of permits and licenses by authorities both in Malta and overseas. In the event of your flight arrangements being changed or cancelled as outlined in this section, we accept no liability for extra costs or consequential loss arising, directly or indirectly therefrom. The Traveller understands and agrees that these are issues beyond OTG”s control.. All flights are non-smoking. name chanGes At time of booking all passengers names need to be submitted to OTG. Names need to be congruent with the valid passengers’ passports. OTG reserves the right to pass on the relevant charges applicable at the time for name changes after the option is confirmed, and the Customer shall pay the fee that shall be determined at time of name change particularly when flights are included. chanGes The Cruise Ship Management reserves the right to change the itinerary for reasons including but not limited to bad weather or industrial action, in which case neither the cruise company nor OTG are liable to pay any form of compensation for the missed ports or the change of programme. If any portion of holiday is lost for reasons including but not limited to natural disasters, bad weather, industrial action, war, government restrictions or any matter of force majeure, neither The Cruise Ship Management nor OTG or their subcontractors can be held liable to pay compensation for damages incurred. In the event that a ship is prevented to enter a port in order to either embark (to start a cruise holiday), or disembark (to finish a cruise holiday) for reasons including but not limited to bad weather, industrial action, or such unexpected circumstances, OTG shall be responsible to convey the passengers to the next possible port of embarkation or disembarkation but it

is also being hereby understood that neither The Cruise Ship Management nor OTG shall be liable to pay any expenses related to loss of holiday or other sorts of moral damages arising from such circumstances since these are completely out of the control of both The Cruise Ship Management and OTG. canceLLation aFter date oF traveL Should you alter in any way your holiday after the date of travel then the charges for return transport and other additional costs will be charged to you as traveller.

other canceLLations Should travel be largely hindered, endangered or affected due to a force majeure (e.g. through war, natural disasters, government authority measures, transport embargoes, ship loss or other similar incidents) which were not predictable at the time of conclusion of the contract, OTG may cancel the contract. In the event of OTG cancelling the holiday prior to departure, the passengers receive a refund of all sums paid to OTG in full and final settlement for any and all claims that they might have. The Traveller is hereby expressly and explicitly renouncing to any right of action or claim for damages or other compensation that it may otherwise enjoy at law. Any claims relating to any cancellation and or delay in departure is to be addressed to the carrier or the terminal operator as per EU Regulation 1177/2007 and OTG shall bear no responsibility or liability were such cancellation or delay is solely attributable to the carrier or terminal operator.

terrorist attacks/civiL striFe Carrier will provide for the payment of compensation for passengers in the event of the cancellation or delay of a passenger service based on a percentage of the ticket price, except when the cancellation or delay occurs due to weather conditions endangering the safe operation of the ship or to extraordinary circumstances (including but not limited to, natural disasters such as fires and earthquakes, terrorist attacks, wars and military or civil armed conflicts, uprisings, military or illegal confiscations, labour conflicts, landing any sick, injured or dead person, search and rescue operations at sea or on inland waterways, measures necessary to protect the environment, decisions taken by traffic management bodies or port authorities, or decisions by the competent authorities with regard to public order and safety as well as to cover urgent transport needs) which could not have been avoided even if all reasonable measures had been taken.

Force majeure OTG shall be released from any obligations assumed in terms of this Agreement if it is prevented from doing, accomplishing or performing any act or thing promised or required under the terms of this Agreement due to Force Majeure or circumstances that are out of its control.

passport, visa, customs, currency and heaLth reQuirements When requested, OTG will inform travellers of passport, visa and health requirements and possible changes thereof prior to starting the journey solely so far as these apply to citizens of Malta. OTG may delegate this instruction to a third party. OTG does not guarantee that the information that It provides is accurate, complete or that It may not be subject to change prior to travel. Travellers are encouraged to carry out ulterior checks with the respective authorities and entities. Travellers shall obtain their passport, visa, health insurance, vaccinations and any other documentation at their sole cost and expense and travellers shall be solely liable to obtain the foregoing. OTG shall in no circumstances be responsible for the obtainment of such. Citizens of other countries should check passport, visa and any other entry requirements with their own country’s embassy. When providing information, OTG assumes that there are no peculiarities in the customer itself and potential fellow travellers (e.g. dual citizenship, statelessness). The customer is responsible for obtaining and entrainment of required documents, potential mandatory vaccination as well as compliance to customs and exchange control regulations. Inconveniences that might accrue from non-compliance of these regulations e.g. payment of cancellation fees are for your account. OTG is not liable for changes in political circumstances or entry regulations, making an entry to the country or destination difficult or impossible. In the event that it is necessary to make changes we will always try to advise you in advance, but this cannot be guaranteed. All travellers (adults & children) must provide us with their full passport information at least 6 weeks prior to the travel date. For embarkation purposes only passports with a validity of 6 months beyond the return date will be accepted. ID cards, residence permits and driving licences are not accepted.

restrictions and excLusions oF conveyance It is important to note that for safety reasons infants under the age of 6 months are not allowed on board Cruise ships and passengers who will have entered their 24th week of pregnancy by the time of their travel shall not be permitted boarding, even if they are willing to assume the risk themselves. Should a pregnant traveller who has not entered the 24th week of pregnancy (and would not be so doing while on board) assume the risk to travel, a medical certificate establishing due date and fitness to travel must accompany an expectant mother’s application for passage. It shall be the sole responsibility of the expectant mother to obtain such medical certificate. OTG shall not be responsible or liable for any loss or damage arising from the denied boarding or loss or damage attributable to the expectant mother’s failure to obtain the required documentation. Should an expectant mother choose to proceed with her booking, she will travel at her own risk and shall keep O.T.G. free and harmless from any claims arising from her pregnancy or anything related thereto. Any physical challenge or medical condition that requires special treatment or attention must be reported at the time of reservation. You are asked to complete the questionnaire provided by the Organiser/carrier in order to confirm compliance with the Organiser/carriers’ requirements. In such a case, conditions may be imposed for travel by the passenger in question and the reservation may be revoked or refused by OTG or The Cruise Ship Management if in their judgement the passenger is in physical or mental conditions which render him unfit for cruise travel. The reservation may also be revoked or refused if the passenger requires care beyond what can be provided by OTG or The Cruise Ship Management. For safety reasons it is not allowed to bring on board portable oxygen concentrators, oxygen gas cylinders and liquid oxygen units. Also, you must inform the travel agent at time of booking if you or any one of your group intends to take medical needles for syringes on board. All physically impaired passengers must be self-sufficient and should travel with a passenger who will provide any assistance needed during the cruise or in the event of an emergency. Passengers who use a wheelchair must provide their own small, collapsible type. Children under 18 years travelling without their parents must bring proof of acceptance to travel on their own signed by both parents / legal guardians. Anyone dependent on diapers are not allowed in the pools and whirlpools. minors not traveLLinG with their parents/LeGaL Guardian Carriers do not accept unaccompanied minors under 18 years on the date of outward travel and children will not be allowed to embark unless they are accompanied by a parent or guardian. In order for a booking to be accepted where minors are not travelling with their parents/legal guardian a notarised letter by means of which the parent or guardian of the minor give their express written authorisation for the child to travel with the designated adult.is to be prepared and presented upon check in by the responsible accompanying adult. Failure to present this notarised authorisation by the parents/ legal guardians will result in denied boarding for the minor. OTG shall not be liable for any loss or damages arising from the denied access, nor shall it be liable to refund any money or offer any other form of compensation whatsoever. It shall be the sole responsibility of the accompanying adult to carry out the necessary checks and to provide the necessary documentation. Children on board should be supervised by a parent or guardian at all times, and are welcome at activities on board or at shore excursions provided that a parent or guardian is present. Children cannot remain on board if their parent(s) or guardian go(es) ashore. BoardinG and emBarkation Passengers are to keep in mind to board the ship at the embarkation port no less than four hours before the scheduled departure time. It is the guest‘s responsibility not to miss such final boarding time and the ship’s scheduled departure from the embarkation port. Any and all costs incurred as a result of not boarding the ship on time at the embarkation port shall be borne by the guest.

In all ports of call you must return to the ship no less than one hour before the scheduled departure time. Please consider that shipboard and shoreside clocks may have different times, but it is the guest‘s responsibility to return to the ship so as not to miss the ship‘s departure. Any costs associated with transporting the guest to rejoin the ship including, but not limited to, government fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees shall be borne by the guest.

Loss or damage to baggage during embarkation or disembarkation must be reported. You are obliged to notify the relevant authority or an official agent thereof in writing. Should baggage which has been handled or stored by the crew be noticeably damaged externally then you must report this upon receipt of your baggage. Should you not fulfil these obligations then you are not entitled to make a claim. Passengers’ own carrying, storing and handling of baggage on board the cruise vessel will always be at passengers’ own risk.

accommodation types Passengers are advised that the cabins have 2 lower berths. In most of the cabins these twin beds can be pushed together to make a double. The 3rd and 4th beds can either be pullman beds (bunk beds) or sofa beds. The cabins are not suitable for 4 adults to share as cabin’s space is very limited. The bunk beds are not suitable for older passengers or for passengers with mobility problems.

Note: Room configurations and sizes vary by ship. Cabin numbers may not always be available. representation As specified, on respective programmes some cruises are escorted by an English speaking representative whose job is to assist during the cruise and land arrangements. The representative is under no circumstance responsible to carry out work (unless for emergency) over and above the official programme and is not obliged to accompany members of the group around shops, flea markets, theme parks or similar. cLaims Save as otherwise provided for in this Agreement, Claims and Complaints relating solely and exclusively to services offered by OTG (saving instances where liability is expressly excluded in this Agreement) are to be made in writing to OTG within fifteen days from arrival back to Malta. The Traveller shall be deemed to have willfully waived and forfeited its right to file a claim or complaint if it fails to file the claim or complaint within 15 days from return to Malta or files the Complaints or claims without the required full documentation [Copies of booking, travel confirmation, copies of payments made, details of claim and complaint, evidence in support of claim or complaint]. Should such claim or complaint still be filed and received by OTG following the stipulated time-period, OTG shall be free to not consider and/ or process the claim or complaint and the same will be taken as never having been made.

OTG strongly recommends that the passenger takes a travel insurance to cover risks relating to the package being acquired by him/her. It is important that the passenger adheres strictly to the conditions of his/her insurance policy and to report any loss or damage event to the competent authorities without delay following such occurrence.

contact detaiLs: Orange Travel Group Limited – 65, Birkirkara Hill, St Julians jurisdiction and choice oF Law The relationship between OTG. and the passenger shall be governed exclusively by Maltese Law and the Courts of Malta shall enjoy exclusive jurisdiction in relation thereto.