SMTA Scots Auto Scene – Issue 19

OUR MOT QUALITY MANAGEMENT SERVICES ARE INDUSTRY PROVEN

A COMPREHENSIVE SUPPORT PACKAGE FOR OWNERS & MANAGERS OF MOT TESTING STATIONS

1.

3. Assist Authorised Examiners to maintain DVSA standards

MAINTAIN AE STANDARDS CERTIFICATE PROVIDED COMPETITIVE PRICING OVER 800 QMS’ PER ANNUM EXCEEDS DVSA STANDARDS

4. QMS site assessments exceeds minimum requirements as set by DVSA for quality control

5. Protect your income for less than the price of one MOT per month

Why use SMTA QMS?

Currently we carry out over 800 QMS surveys per annum! Participation in the QMS programme and adhering to its standards should also substantially reduce the likelihood for DVSA to consider taking disciplinary action against a Vehicle Testing Station. However, if an incident necessitating this was to occur, then evidence of measures taken by Authorised Examiners to apply standards that exceed DVSA’s minimum standards would be taken into consideration and could lead to a reduction in the severity of any sanction imposed. SMTA members also benefit from free representation and appeals assistance, others will charge you additional costs for this service.

Introduction

Sandy, as you prepare to close this remarkable chapter of your career, we want to take a moment to express our deepest gratitude for your leadership, vision, and unwavering dedication over the years. Under your guidance, the SMTA has not only achieved impressive growth and success but has also built a culture of integrity, innovation, and collaboration that will continue to shape the future of the organisation.

You are leaving both the members and myself an organisation in a great shape and a foundation on which to build the next chapter in the SMTA. I have had the pleasure to shadow Sandy for the past two months during the transition and the dedication, professionalism and most importantly respect you have for the SMTA was clear from the first minute.

As my tenure as CEO now starts, I want to assure the members that I will work tirelessly to Encourage, Promote and Protect the needs of all members. The SMTA is an organisation with far more than just heritage; we are a respected trade association the length and breadth of Scotland, the UK and beyond and I intend to strengthen our association in preparation for the changing times that will come. I will put our members, both large and small, needs at the forefront of everything we do and together we will continue to grow this industry we all know and love.

I most certainly have some very large shoes to fill and fill them I shall. The task though has been made much easier as I am following a man of true dedication and ability.

On behalf of myself and all SMTA members –Sandy, we thank you.

Alan Gall, SMTA Chief Executive

04 COX AUTOMOTIVE

Controlling the uncontrollable

08 SMTA’S CEO RESIGNS

SMTA bids farewell to Sandy Burgess 10 TRIBUTE

Glen Gall, former SMTA President

18

JUST EMPLOYMENT LAW

Taking on apprentices

24 SMTA ANNUAL DINNER

SMTA celebrates another successful event

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THOMSON COOPER

Benefits of an ESG strategy

32 SMTA FEMALES IN FOCUS

A recap of the event in pictures.

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LIFESTYLE FEATURE

Scottish Food Guide – Mini Adventure to Mhor

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TECH SCENE

Workshop fixes and insights from Opus IVS & TMD

If you would like to take advantage of advertising in ScotsAUTOSCENE which reaches all SMTA members and beyond to approximately 5,000 sites across Scotland, or have an article you would like to discuss for publication contact Wendy Hennessy: Email: wendy.hennessy@smta.co.uk

For details of SMTA events please contact: Email: events@smta.co.uk

Scottish Motor Trade Association Ltd., Palmerston House, 10 The Loan, South Queensferry EH30 9NS

SMTA Ltd Tel: 0131 331 5510

Scotsure MBI Ltd Tel: 0131 331 5512

SMTA is proud to support:

by Philip Nothard, Insight Director at Cox Automotive

Controlling the controllables: a look ahead to and beyond.

Cox Automotive’s Insight Quarterly (Q4 2024) indicates a reasonable outlook for dealers who strategically balance their new and used vehicle portfolios. However, with new vehicle registrations facing continued challenges and used car transactions expected to rise gradually, dealers will need to manage this balance effectively in order to succeed in a volatile market.

With significant shifts underway, the UK automotive sector must adapt to evolving consumer preferences, legislative changes, and economic factors. The next few years promise continued market disruption as new energy vehicles (NEVs) take an increasing share of new car registrations and internal combustion engine (ICE) vehicles phase out. The market is set for a tipping point in 2027. For dealerships and service centres, the challenge is to embrace these changes strategically, focusing on areas within their control and capitalising on emerging opportunities in the used car market.

The transition to NEVs

NEVs are projected to make up more than 50% of new car sales by 2027, but adoption remains inconsistent. Although major vehicle manufacturers are heavily invested, consumer demand hasn’t fully aligned with supply. Legislative requirements and production developments mean the transition is inevitable; though, not all consumers are ready to go electric. In response, brands like Mercedes-Benz have slowed their ICE phase-out. However, the overarching trend is clear: ICE vehicles are on a gradual decline. Whether the final ICE production cut-off is 2030 or 2035, the sector needs to adapt as there is less than a decade to go.

The transition presents both

immediate and long-term opportunities, as well as obstacles. In the short term, lasting demand means lowmileage, high-quality ICE models could hold or even increase their value in the used market, especially in locations where consumers experience heightened range anxiety or limited charging infrastructure. Dealers can benefit by securing these high-demand 0-4 year models, which could appreciate and provide opportunities for profitable resale. Legislation is moving faster than consumer sentiment, so there will be residual customer demand for ICE long after production stops. But the market does come with an in-built expiry date.

Shifts in brand performance and market share

Most traditional manufacturers have either seen a decline or plateau in UK new car registrations since 2019, with year to date figures to September 2024 down by 34% on pre-pandemic volumes. The UK market has also seen distinct shifts in brand performance, with newer entrants like BYD, Genesis, KGM, GWM Ora, and Tesla capturing growing interest. Another notable success is MG, which has achieved a remarkable 376% growth since 2019. Although these brands represent smaller volumes compared to traditional OEMs, their growth signals changes

in consumer sentiment and increased openness to alternative brand offerings.

Meanwhile, well-established brands like Audi, BMW, Citroen, Ford, Peugeot, Volkswagen, and Toyota have all seen sales declines ranging from 13% to 26%, with niche brands such as DS, Fiat, Maserati, MINI, and SEAT experiencing sharper drops. Dealers should watch these trends closely, as it provides insight into the types of vehicles likely to enter the used market over the next few years. Brands gaining traction in the NEV sector will likely see increased demand in both the new and used markets, while those with substantial ICE stocks may offer valuable short-term sales opportunities as consumer preferences shift.

Pricing dynamics and opportunities

As NEVs become cheaper to produce, ICE models will face rising production costs due to stricter emissions standards and the requirements associated with legacy technologies. This could create a split new car market, where newer, affordable NEVs are competing against more expensive ICE vehicles. However, the used market will reflect different dynamics: as new ICE production declines, high-quality used ICE vehicles are likely to retain their value. Dealers can take advantage by stocking a mixture

of in-demand ICE vehicles and reliable NEVs to meet the needs of those who remain loyal to ICE, as well as early NEV adopters.

Affordability and economic indicators

While UK economic indicators suggest moderately positive potential, including GDP growth and a gradual reduction in both interest rates and inflation, the current cost-of-living pressures are expected to continue. Rising vehicle prices, coupled with lower wage growth projections and a decrease in real earnings growth for 2026-27, indicate that affordability will remain a concern. Both the US and UK are showing signs of new car costs outpacing affordability for a significant number of consumers. As new car prices continue to overtake wage growth, more consumers will turn to the used car market as a financially viable alternative.

Dealers can respond by emphasising value in their used vehicle offerings, and focusing on certified pre-owned programs, extended warranties, and flexible financing options that make vehicle purchases more accessible. Transparent and competitive pricing, as well as low-interest financing solutions, will be crucial in maintaining consumer trust.

The role of aftersales and servicing

The transition to NEVs has also reshaped the service landscape. Dealerships that develop a robust aftersales strategy catering to both ICE and NEV owners can gain a competitive advantage. Focusing on software updates, battery health checks, and diagnostics could attract NEV owners looking for a service centre that understands their unique needs, while continued ICE service offerings, such as routine maintenance, minor repairs, and pre-purchase inspections, will remain crucial, particularly as certain models become rare and valuable.

Forecasting for the future

With current challenges around vehicle finance, commission disclosure, servicing and aftersales competition, it certainly won’t be a smooth ride for the automotive sector. However, with significant market change comes opportunity. Dealers and service centres that focus on the controllables will navigate the disruption and emerge with much stronger business models built on solid foundations and set for sustainable future growth.

Used car transactions fell by 12% for the three year period 20202023, compared with 2016-2019. However, our forecasts suggest a

return to 2019 levels by the time we reach 2027. While this is a step in the right direction, our baseline forecast for 2025 indicates only a very small increase in UK used vehicle transactions compared with the average figure for 20012019. As a result, this doesn’t reflect growth in its truest sense. Indeed, with continued UK population expansion, we would expect to be able to sustain a much higher total car parc than is currently forecast. Given the high price of new vehicles, the used car market may benefit in comparison to new vehicle sales. However, for a brighter used car future, the new car market needs to recover and generate higher stock levels.

navigate the transition confidently and lay the groundwork for sustainable growth well into the future. Adapting early to these trends will enable dealers to make the most of this dynamic period in automotive history.

Q3

Dealers who proactively address changing market conditions and consumer demands will be best positioned to capitalise. Rather than reacting to ever new shift, dealerships should embrace a flexible, proactive strategy. By focusing on controllable factors – such as a diverse used car inventory, enhancing financing solutions, expanding service offerings, and building an omnichannel presence – dealers can

Cox Automotive’s Insight Quarterly (Q4 2024) is available at www.coxautoinc.eu/ insight-quarterly-iq/. Featuring commentary from contributors at ICDP, Regit, Interpath, Grant Thornton and Codeweavers, this quarter’s edition also provides new and used car forecasts for 2025 and beyond. Insight Quarterly

SMTA bids farewell to Chief Executive Sandy Burgess.

Chief Executive Sandy Burgess will step down from the Scottish Motor Trade Association (SMTA) at the end of this year, officially resigning on 31st December 2024, after a decade at the helm. His decision to move on marks the end of a significant chapter for the Association, which has flourished under his leadership.

New Chief Executive Alan Gall, who has now assumed the role, expressed his appreciation for Sandy’s contributions: “I’d like to thank Sandy for all his hard work and dedication over the last ten years. The Association has grown and developed tremendously, and he leaves behind a robust and secure platform for me to continue developing for our members.”

Many of you will have met Sandy at some point and witnessed his passion for the motor trade and for everyone in it. SMTA was fortunate to benefit from his wealth of knowledge and his drive to improve the Association for our members.

Sandy’s career in the motor trade began in 1974 when he started as an apprentice mechanic with

Datsun. Over the years, he held numerous roles, including a successful car salesman with several of his own businesses, and built a long-standing relationship with Ford. He also served with the IMI before becoming SMTA’s CEO, a position he has held for the past ten years. Originally from Stranraer, Sandy is well-known in the industry for his commitment and passion for the trade.

Although stepping down from his role at SMTA, Sandy will continue his involvement in the motor industry with the launch of a new automotive consultancy business targeting SMEs in Scotland.

The SMTA thanks Sandy for his years of service, dedication, and invaluable expertise, wishing him every success on this new journey.

The Automotive Retail Platform is here.

Experience-First delivered through technology.

Drive change today

An Appreciation of a True Gentleman

GLEN GALL, 1934 – 2024

SMTA Past President 2002 – 2004

Glen was my self-appointed mentor when I joined the SMTA Board all those years ago, and someone I was delighted to call a friend. I chose this photograph because the old adage, “a picture is worth a thousand words,” is so well illustrated here. Glen may have stood small in stature, but within the industry, he was a genuine giant—well respected throughout the automotive sector in the UK and beyond.

This level of respect was evident at his funeral, held on 1st November at Clydebank Crematorium. The hall was standing room only, and as one of those who chose to stand at the back, I observed the mourners in front of me. There cannot have been many automotive organisations not represented to pay their respects. The eulogy was delivered with a blend of joviality and poignant moments, just as Glen would have wanted.

into your heart. A small man with a massive personality, always willing to help, and a man who would never let you down. One of life’s ‘Good People.’ A good friend, a successful businessman, and a great ally. Glen was a character all right—the man with a twinkle in his eye and the gift of the gab, charismatic and warm, with a knack for both business and people.”

Glen was born in Kilsyth on 29th May 1934, to Jimmy and Mary Gall, and he was the youngest of five children, a younger brother to Betty, Jim, Archie, and Bill. Growing up in a modest home in Jarvie Crescent, Kilsyth, Glen’s father was a miner, and his mother a housewife, and he and his siblings were all very close.

After leaving school, Glen began work as a trainee accountant in an office on Buchanan Street, Glasgow, at the age of 14. He then learned to drive while working at the Coop in Kilsyth and later became a salesman with SMT on South Street in Glasgow. What set Glen apart as a salesman was his ability to look after customers, identify their needs, and deliver every time—a man of his word whom everyone loved dealing with.

Glen’s career took a major step forward when he heard that Arnold Clark on Park Road, Glasgow, was paying 20 shillings more per week. Never one to shy away from a challenge, Glen approached Arnold Clark himself, who, despite having no vacancies, was impressed by Glen’s confidence and gave him a job starting the following Monday. This was the beginning of a 40-plusyear career and an unbreakable friendship. Glen was best man to Arnold and Mena, and they remained lifelong friends, sharing many business and personal achievements.

four children—Tina, Paul, Alan, and Susie—who were Glen’s true wealth. Family was everything to Glen, from his birth family in Kilsyth to the beautiful family he created with Carol.

Business provided Glen and Carol with the opportunity to travel, and manufacturers often invited them to new model launches worldwide. Nicknamed ‘ALGO,’ Glen was always the first to volunteer when Arnold Clark needed someone to attend a business trip, proudly declaring, “ALGO.”

Glen was a fantastic ambassador for Arnold Clark—a social chameleon who could blend into any situation, treating everyone with the same respect and dignity. A skilled public speaker, he exuded warmth, depth, and integrity. Glen’s approach to work saw him earn continuous promotions within the expanding Arnold Clark empire, gaining thousands of friendships with both staff and customers alike.

A natural leader, Glen took hundreds of young employees under his wing over the years, helping them grow into the people they are today. He worked his way up to Group Managing Director of Arnold Clark, Europe’s largest family-owned motor business—a remarkable achievement for a miner’s son from Kilsyth. Glen brought the same focus, commitment, interest, and incredible energy to the SMTA Board. On many occasions, he would advise me, as President and Chief Executive, to “think about something before announcing it,” his way of gently suggesting he didn’t fully support my plans. With time to reflect due to his wise counsel, I often revised those very plans.

Always ready with a story delivered in his deadpan style, Glen could turn a room full of strangers into friends while assessing the business opportunities around the table, always eager to “do some business” either then and there or in the future. Glen was always ready to sell!

With permission from the family, I’d like to share a few words from the funeral service: “Glen didn’t just walk into your life; he walked

In the 1960s, Arnold encouraged Glen and a young woman named Carol Logan, who worked in the hire drive department, to attend the staff dance at the Albany Hotel. Nervous about going out with the boss, Carol found herself having the best night of her life with the kindest, most charming man she had ever met. Love blossomed, and they were married at Kilsyth Parish Church.

Glen and Carol were blessed with

There is so much more I could write about Glen, but time and space are against me. The best way I can summarise is to say that the world is genuinely a better place for the 90 years we had Glen. The motor industry most certainly is, and I am proud to have known the man.

Sandy Burgess FIMI (President SMTA 2006-2011) & (Chief Executive 2015–2024)

We work with ambitious automotive partners to strengthen their relationships with their customers. Through exible retention solutions, we create positive motoring experiences that lead to increased loyalty and greater pro tability.

Service plans

Maintenance plans

Drive now, pay later

Proud to support the automotive retail sector in Scotland emac.co.uk support@emac.co.uk

MARKET INSIGHT

Debbie McKay, Distribution Director, MotoNovo Finance

Go Back to the Future with Used Car PCP Finance

The recent re-emergence of negative equity and the challenge of sourcing used car stock has led to some very productive conversations about the role of used car Personal Contract Purchase (PCP) finance and the opportunity of optimisation, not for the lowest monthly payment, which is fraught with risks as we see from the increasing negative equity position, but to optimise three other areas centred on longer-term success:

CIRCLE-CHEVRON-RIGHT

Customer Retention

CIRCLE-CHEVRON-RIGHT Customer Lifetime Value (LTV)

CIRCLE-CHEVRON-RIGHT Access to quality part exchange stock

Optimising Customer Retention and Lifetime Value

To quote an Auto Express item published earlier this year, titled, ‘Personal Contract Purchase car finance deals explained’“Dealers also benefit from PCPs because they are designed to incentivise owners to stay with the same brand and return to choose a newer model every three years or so.”

A sale today and a future sale are precisely what PCPs were designed to achieve. Hence, this article’s title: looking back to the original purpose of a PCP and acting on it can help secure the future.

Structuring PCPs for Retention

Focusing only on providing the lowest monthly payment, courtesy of a very high guaranteed future value (GFV) on a used car, may help reduce the customer’s monthly payment. However, it will also see them paying more interest charges. It may also put them at risk of negative equity.

Ambitious GFVs and falling used car values over the last 22 months have been a toxic combination that has resulted in negative equity for many customers. The impact is evident with increasing voluntary termination levels.

In mid-October, Vertu Motors’ chief executive Robert Forrester commented on the rising negative equity situation, saying it ‘puts a brake on the new and used car market’. The emerging negative equity situation is not limited to electric vehicles.

Under a negative equity position, besides any excess mileage and condition costs, customers may be protected from financial loss should their PCP agreement run its entire course. However, they will have no equity in the car, and such equity is critical in driving the customer back to the same dealer.

For the many people whose finance agreement does not go to full term, the negative equity impact will hit sooner and possibly harder.

GFVs provide an important buffer for all parties to manage relationships over time. Being too aggressive in pursuing the lowest

monthly payment possible relies on a high GFV. Invariably, it makes it much harder to retain customers. Equity will, at best, be reduced compared to a more conservatively set GFV, and the likelihood of negative equity will increase. It risks damaging trust between customers and dealers/ car brands.

When structuring a used car PCP agreement, an eye to the future can be helpful instead of assessing the present only.

At the end of the agreement, used PCP customers have three options: ‘Retain, Return, Replace’. Experience demonstrates that customers with equity in the car are far more likely to return to the original supplying dealer and enter into a further agreement with them.

by Kimberly Stickley Legal Advisor at Lawgistics

Paperwork – boring processes or the key to success?

Notes, paperwork, documents… You either love it or hate it. When you want to get a job done, whether selling vehicles or repairing them, making notes or records can easily be missed when dealing with consumers. However, it may be the key to success if you ever face the unfortunate situation of having a claim issued against you.

From the beginning, any correspondence from consumers should be noted and investigated. If you receive a query about a customer wanting to buy a van in order to fit a surfboard in the back – ensure that it can before going ahead with any sales! When selling vehicles, a consumer does have rights to ensure that they are purchasing a vehicle which is ‘fit for purpose’. The consumer must make their purpose known prior to the sale, and traders should ensure that the vehicle they are selling fits that purpose. Having all of this in writing may be the saving grace you need if a consumer tries to claim against

you for selling a vehicle that is not fit for purpose.

Similarly, when repairing a vehicle, some documentation may not be recorded and could become an issue sometime later. A vehicle may be presented to traders with one issue known to the customer – of course, this does not mean that it is the only issue present, and your customer may be none the wiser. Precise printouts or documentation of any fault codes or photographs of components which are worn or broken can then be relied on later down the line.

Traders should also take into consideration any lack of expertise by the consumer. You may present evidence and an explanation to a consumer; however, they may not be in a position to fully understand how each component within a vehicle may be related. For example, some consumers do not understand the importance of driving a diesel vehicle for a significant amount of time each time they use the vehicle in order for the DPF to regenerate. They may focus more on the amount of mileage they have added, rather than on how the vehicle has been driven. Whilst this may be self-explanatory for traders or repair garages, not all consumers are understanding of how vehicles work and may need a little helping hand to ensure they fully understand what is required, the work you are undertaking, and the reasons behind it. Of course, there’s no reason to provide a complete rundown of how everything works.

Whilst this is unlikely to be something conducted in writing, perhaps a follow-up email would suffice to secure your position and confirm what has been explained to the consumer.

Once all of the above has been completed, the usual invoices and reports should also be produced and double-checked to confirm that all the details are correct and accurate.

Should a consumer then decide to raise a complaint, appropriate evidence can then be provided in support of your position to hopefully resolve some issues. Even if the consumer still decides to go ahead and issue a claim, a judge will have a much easier time understanding your position once you produce a witness statement and follow up the statement with the supporting evidence.

by Samer Cheaitou, Solicitor, Just Employment Law

Taking on apprentices in Scotland.

A very common query that we receive from clients, particularly in the automotive sector, is in relation to employing apprentices. Many employers find taking on apprentices to be a rewarding, cost-effective way to train up and retain skilled staff. However, there are important factors that employers should bear in mind before taking on an apprentice, which I will consider below.

Contract of apprenticeship

A contract of apprenticeship is a fixed term contract, the essential purpose of which is the education and training of the apprentice in the trade or profession that they are seeking to qualify into. The law therefore recognises that apprenticeships are of a special, distinct nature to the usual employment relationship.

Ending an apprenticeship early

Given that apprenticeships are of a special, distinct nature, apprentices in Scotland (the law is different in England) enjoy additional protection from day one of their employment, compared to ordinary employees.

There is also a higher threshold required for an employer to bring an apprenticeship to an end early. Essentially, there must be some fundamental frustrating event or repudiatory act that has the effect of fundamentally undermining the employer’s ability to teach the apprentice.

If an apprentice’s employment is terminated early, without the employer being able to satisfy this high bar of showing that the apprentice was untrainable, the apprentice may be able to bring a claim for breach of contract.

A breach of contract claim can be for: (a) the value of the remaining salary payable under the apprenticeship; and (b) loss of future earning potential as a result of not being given the chance to attain the qualification. Breach of contract claims are capped at £25,000 in the Employment Tribunal, however this cap

does not apply to claims brought before the civil courts.

Deciding whether to keep an apprentice on

As the apprentice nears the end of their apprenticeship, their employer will need to make a decision on whether to keep the apprentice on. If the employer does wish to keep the apprentice on, then the apprentice should be issued with a contract of employment setting out their new terms and conditions.

If the employer makes a decision that they do not wish to keep the apprentice on beyond the end of their apprenticeship then, as the apprentice will be likely to have two years’ service by this point, and as a failure to renew a fixed term contract amounts to a dismissal in law, the employer will need to ensure that they have a fair reason for dismissal and that they follow a fair and reasonable process.

Where an employer does not renew a fixed term contract (including an apprenticeship), the potentially fair reason for dismissal that the employer can rely on is some other substantial reason (commonly referred to as SOSR), although other potentially fair reasons such as redundancy or capability may also apply depending on the circumstances.

It is not enough for the employer to show that it has a fair reason for dismissal (i.e. SOSR). The employer must also be able to demonstrate that it followed a fair procedure and that the decision to dismiss was fair in all the circumstances.

A fair process when an employer does not intend to keep on an apprentice beyond the end of their apprenticeship is likely to include holding at least one formal meeting with the apprentice (but normally several), before their apprenticeship comes to an end, in order to discuss: (a) the reasons why the employer is proposing not to offer the apprentice a permanent role in their desired trade or profession; and (b) whether there are any other roles the apprentice could be offered as an alternative to dismissal.

Summary

The key thing for employers to note when taking on apprentices is that, due to the additional protection that they enjoy from day one, employers should be prepared to keep an apprentice on for the full duration of their apprenticeship, even where there are conduct or performance issues that fall short of gross misconduct or gross negligence. It will only be in the most serious cases where an employer may be able to justifiably end the apprenticeship early.

Furthermore, where an employer does not wish to keep an apprentice on at the end of their apprenticeship, the employer should ensure that any conduct or performance issues have been clearly documented, and that a formal process is followed before the decision is made not to offer the apprentice a permanent position within the business.

Just Employment Law are employment law specialists, with expertise in advising on disciplinary and dismissal situations and on drafting contracts, policies and procedures. If you are interested in learning more about our services, contact us on 0141 331 5150 or at enquiries@ justemploymentlaw.co.uk. You can also visit our website at www.justemploymentlaw.co.uk.

Derek Paterson (pictured wearing his prize) of A & E Garage Services in Earlston, Scottish Borders was the lucky winner of the GES Workshop jacket.

A LOG-IN CODE AND FULL INSTRUCTIONS WILL BE GIVEN ONCE PAYMENT IS RECEIVED.

Testers registering for Group A and Group B Training & Assessment at the same time will qualify for our Two for One offer and will get both registration codes (one for each group) for the price of one.

The Mirka® FBS-B battery file belt sander is designed for panel beating and body repairs, for cleaning up welding seams and spot welds in collision repair as well as vehicle manufacturing and restoration. Lightweight and easy to adjust, the ergonomic design gives the operator complete freedom to reach difficult spots without restriction from cables or hoses.

For further information or to arrange a demonstration, please contact Customer Services on 01908 866100.

Quick decisions Faster deals

by Laurence Abbott, Managing Director, Autotech Connect

The Hidden Threat to Independent Garages in the Age of Cybercrime.

In an era where cybercrime lurks behind every digital interaction, it’s alarmingly naive to assume that smaller businesses, including independent garages and workshops, are exempt from such threats.

While automotive dealer groups have been the focus of many reported cyberattacks, these are merely the tip of the iceberg. The assumption that independent garages can fly under the radar is not just misguided; it is potentially disastrous for both the business and its reputation.

Recent statistics paint a sobering picture. The UK’s Cyber Security Breaches Survey 2024 revealed that half of all businesses experienced a cyberattack or breach in the past year. These aren’t mere anomalies but part of an escalating threat landscape that demands serious attention.

Independent garages, usually categorised as small to medium-sized businesses, are particularly vulnerable. According to reports, 60% of SMEs cease trading within six months of a cyber attack.

Alarmingly, 81% of UK businesses affected by cyberattacks fall into the SME category, and even more tellingly, 97% of such incidents could have been averted with appropriate cybersecurity measures in place.

www.autotechconnect.co.uk

Cybercriminals are evolving faster than traditional defences can adapt. While computers remain a primary target, preinstalled antivirus software has made them less accessible to attackers. Instead, the real threat now lurks in everyday devices such as phones and tablets—gadgets integral to both our personal and professional lives that often slip through the cracks of a business’s cyber defences.

Their ubiquitous presence, combined with a lack of robust security measures, makes them ideal entry points for malicious hackers.

Consider this—your employees’ mobile phones are used for a myriad of tasks from banking to business communications. Yet, they also represent a significant security gap. Cybercriminals exploit easy gateways like unsecured Wi-Fi connections or thirdparty apps to infiltrate these devices. Once compromised, they can harvest sensitive information through chat messages, emails, or apps.

Some employees have access to a garage’s social media pages or website, viewing and accessing these via their personal devices which increases the risk. Phishing attacks against an employee’s number or email can grant cybercriminals access to sensitive business information or even bypass twofactor authentication, allowing them to infiltrate more secure systems.

A garage owner might argue that their primary focus should be on securing the vehicles themselves. Modern vehicles, with over 100 control units each, present numerous

potential access points for cyber attacks. While this is undeniably critical, the broader attack surface extends beyond just the vehicles or even the computers within the garage. It encompasses the entire connected ecosystem.

The automotive industry has reached an inflection point where cyber threats are no longer a distant concern but a present reality. For independent garages, this necessitates a comprehensive understanding of the entire cyber ecosystem. Every Wi-Fi network, every connected device, and every digital interface presents a potential vulnerability. Recognising these potential weak points is the first step toward safeguarding business operations.

“Independent garages need to understand the risks of a cybercrime attack and take measures to protect the business’s reputation and finances.”

Ultimately, the call to action for independent garage owners is clear. While installing antivirus software on devices is the first step towards creating a barrier against cyber intruders, they must consider every devise and touchpoint within their cyber ecosystem to understand the vulnerabilities. Staff also need to be educated on the potential risks and trained to identify a threat.

The consequences of inaction could be dire, affecting not just a garage’s bottom line but their hard-earned reputation.

By taking proactive measures now, they can protect their businesses from becoming another statistic in an increasingly connected world.

SMTA ANNUAL DINNER & AWARDS 2024

This year our audiences enjoyed a jam-packed evening of awards, music and were captivated by our guest speaker Ben Collins aka The Stig. The evening saw around 350 guests in attendance and it was great to see lots of familiar faces and welcome some new ones! We wanted to say a massive thank you to all who attended and of course also a massive thank you to our generous sponsors.

We also raised money for our charity partners – and a cheque presentation to ‘A Bear Named Buttony’, ‘Erskine Veterans’ and ‘Scottish Charity Air Ambulance’ will be happening soon and we’ll let you all know the final amount raised shortly!

Supporting Sponsors

Images by CFH Photography

Drinks Reception Sponsor

Sandy Bruce, Edinburgh College

Alan McLaughlan, Bridgend Motor Group (award accepted by Neil Robertson on Alan’s behalf)

Jim Reid Vehicle Sales

Anderson Clark Motor Repairs

Elite Land Rover

North Road Garage

Your Ford Centre

If you are in the Motor Trade

Delivering tyres to the Scottish Motor Trade.

If you are in the motor trade why not use the easityre option.

Freephone 0800 085 5515 Glenrothes or 0800 2800 114 Dundee & Aberdeen

We are delighted to announce the opening of our new facility in Aberdeen to further Enhance our service to the Scottish Motor trade.

Why not use the easity optio t easityre tion?

Alongside our Glenrothes and Dundee depots we now have three warehouses stocking in excess of 100,000 tyres from economy brands through our suite of midrange offerings to all the major tyre manufacturers.

All of this is supported with our fleet of fifty plus vans and we also now offer a next day courier service to those customers out with our delivery areas.

The rise of electric cars and vans: a new era in automotive repair.

As the automotive industry shifts towards electric cars and vans, motor traders must adapt by arranging the right motor trade insurance for their business. Whether part of a large motor group or a small MOT station, having the right motor trade insurance cover is crucial for protecting your business against the risks this new technology presents.

Importance of specialist motor trade insurance

The shift to Electric Vehicles (EVs) presents new challenges for motor traders that traditional insurance may not address. For example, EVs feature high-voltage batteries and advanced electronics that require specialised handling, repairs, and equipment. These new risks demand customised insurance solutions. Beyond covering own vehicles and customer vehicles, a comprehensive EV motor trade insurance policy will also typically cover expensive tools, diagnostics, and specialised EV equipment, ensuring you’re protected when dealing with these modern vehicles.

Adapting to the electric vehicle market

To remain competitive in the evolving automotive industry, motor traders should invest in training and specialised tools for working with electric vehicles.

This often means upgrading your motor trade facility to accommodate EV servicing and repairs. These investments should be reflected in your motor trade insurance cover to protect against financial losses related to EV-specific equipment.

Staying compliant with new regulations governing the sale, repair, and maintenance of EVs is critical. As the government is committed to reducing the UK’s emissions, businesses must ensure their operations align with evolving industry standards.

Tailoring motor trade insurance to your business

Motor traders come in all sizes, from large dealerships that employ staff to small, independent garages. Regardless of size, each business requires a motor trade policy tailored to its specific needs.

Whether you operate a large dealership or a small MOT station, motor trade insurance typically includes employers liability insurance for businesses with staff, protection for personal accidents and wrongful conversion, ensuring vehicles covered are protected in all situations. Importantly, public liability protects your business should a member of the public injure themselves or damage their property whilst on your premises. It’s also important to consider transit cover, especially when transporting EVs for servicing or repairs.

Future-proofing your business

The continued shift to electric vehicles is inevitable, and motor traders must be prepared. By securing tailored motor trade insurance through the Marsh Commercial, motor traders can ensure they’re wellprotected against the unique risks EVs present. Enhanced cover features such as new vehicle replacement, unauthorised vehicle movement, and seasonal increases of sums insured can give businesses peace of mind and allow them to remain secure while adapting to the changing landscape of the motor trade industry. Whether your business is large or small, having the right motor trade policy is essential for long-term success and peace of mind.

Marsh Commercial offers a comprehensive motor trade policy tailored to meet the specific needs of businesses of all sizes, helping them stay protected and thrive in the changing automotive landscape, ensuring that motor traders can navigate these changes confidently.

If you need to speak with us, call 0330 029 3624 or visit marshcommercial.co.uk

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3 We accept various sizes from motorcycles to truck tyres.

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3 Now accepting waste deliveries booked in to our site, call us for a quote by the tonnage.

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Location: Unit 1b, 179 Drakemire Drive, Castlemilk, Glasgow, G45 9SS

The benefits of an ESG strategy for your business.

Issues surrounding environment, society and governance (ESG) are rarely out of the headlines these days due to their growing importance on political and societal agendas. As engagement amongst the wider public increases, what can businesses do to show they are playing their part in being a responsible organisation?

ESG is a collective term for measuring a business’s impact on social and environmental issues and its governance beyond simply generating revenue or making a profit.

In this article, we discuss how to assess your business’s environmental footprint, social impact and governance principles, and explain why running a forward-thinking business is so important.

How sustainable is your business?

The three pillars of ESG are:

y Environmental — how does your business minimise its impact on the environment?

y Social — how does your business affect your employees and society as a whole?

y Governance — how good are your business’s governance and risk management strategies?

These three factors can tell you, your customers and potential investors how prepared your business is for the future.

ENVIRONMENT

Collecting data on primary operations and keeping track of factors including energy consumption and waste will help measure how green your business is. Tracking the data over time, and even benchmarking against similar businesses, will make it easier to identify where improvements might be made.

Take care not to “greenwash” your practices. Be transparent with any challenges you face in adopting more sustainable products or services.

SOCIAL

When looking at a business’s societal impact we can examine how it interacts with the workforce, customers, suppliers and associated communities.

For employers, low staff turnover rates, equal pay policies and high morale are often good indicators of a positive workplace culture, along with diversity and inclusion policies.

Keeping customers’ sensitive data secure and establishing that their products and services are safe is important.

How the company supports the local communities with fundraising, volunteering and offering work placements can also be measured.

GOVERNANCE

Good governance is about integrity, openness and risk management. To measure this, you should consider your decision-making process and how you promote fairness, transparency and accountability in your business.

As a business owner, your finances will inform key decisions. Ensuring your accounting methods are up to scratch will help you produce accurate budgets and forecasts, keep you compliant and help you manage risks in your business.

Why is ESG important?

IMPROVE YOUR BRAND IMAGE

Consumers are increasingly concerned about their social and environmental impact. Demonstrating your commitment to sustainable and ethical business practices can improve your brand image and attract more customers.

SAVE MONEY

Making your business environmentally friendly can save money. Limiting energy and water usage means lower utility bills, while going paperless can reduce paper and printing costs.

SECURE FUNDING

According to the Confederation of British Industry, around two-thirds of investors now take ESG standards into account when considering investment opportunities.

Thinking about your business’s impact and your governance principles can reassure investors that their money is in safe hands, helping you secure the funding you need.

STAY COMPLIANT

Governments often introduce new legislation to help protect the environment and tackle climate change. While only large businesses need to report on their environmental impact in the UK, this could change in the future. If you trade outside of the UK or have plans to, you’ll need to ensure you comply with international laws.

How to put ESG at the heart of your business

DIGITALISE YOUR BUSINESS

Digital systems can allow you to organise your information more clearly and back up your data. Cloud accounting technology could also make it easier to understand your finances and collaborate with your accountant.

Access to real-time data can help ensure you’re always working on the most up-to-date financial information, allowing you to forecast accurately and keep shareholders in the loop.

LISTEN TO FEEDBACK FROM STAKEHOLDERS

Asking for feedback from customers, employees and stakeholders can also help you future-proof your business. Regular check-ins can help you maintain transparency and open communication with your stakeholders.

WORK WITH EXPERTS

Experts from outside your organisation can give you valuable insight into how to prepare your business for the future. Your accountant can use your financial data to identify potential risks to your business and offer solutions for you to address them.

Our Thomson Cooper ESG Group

Part of our own ESG strategy is to work on initiatives which help raise awareness of environmental issues and how we all play a part in the move to net zero. Having completed the task of calculating our current carbon footprint, our ESG group have defined activities aimed at reducing our carbon emissions. Some of the actions so far have included:

y Using free services like Business Energy Scotland to carry out a review of our office energy efficiency and agreeing steps we can take to reduce our power consumption increasing

y Closer monitoring of paper usage and printing, sharing the stats with employees and challenging them to reduce usage

y Considering staff commuting and supporting greener travel, for example car sharing and allowing flexibility around start and finish times to align with public transport timings

y Recycling technology by donating computers to local community groups

y Using the free battery recycling service offered by Valpak for small batteries

Developing your ESG strategy

ESG should be a strategic objective of the business. This starts with creating an ESG strategy which is fully supported by the business owners and senior management.

ESG is not just about the E – it also needs to look at the S and G too. In creating an ESG strategy, most business reference the United Nations sustainability goals and align those with their business, choosing one from each pillar to then devise action to support the goal. www.thomsoncooper.com

Females in Focus 2024

We were thrilled to host our annual Females in Focus event at the Grand Central Glasgow on Friday, 20th September. The event showcased careers in the motor industry from a female perspective, highlighting the wide range of opportunities in the automotive sector. Attendees enjoyed an inspiring panel, networking, and a fantastic afternoon!

We’re immensely grateful to our sponsors for their support: MotoNovo Finance for sponsoring the drinks reception, and Dingbro, GES, and Lawgistics. Thank you!

With around 120 guests, the room buzzed with excitement as we heard from our amazing panel: Nicola Gilda, Managing Director at Peoples Ford; Jillian Shedden, Managing Director at Knockhill Racing Circuit; and Julie Viljoen, Aftersales Manager at Toyota GB. Their insights and visions for the future of the industry were truly motivating.

We were delighted to present the Nan Lindsay Award to Danielle Moffat, General Manager at Belmont Group in Wallyford. Danielle has progressed from Vehicle Appointment Coordinator to becoming the group’s first female General Manager—a well-deserved recognition!

To top it off, guests were entertained by a surprise performance from ‘The Tartan Tenor,’ who had everyone singing along to classics like That’s Amore.

Thank you to everyone who attended and made the event such a success!

Drinks Reception Sponsor Supporting Sponsors

growth with Warranty First.

Unlock Your Dealership’s Warranty Potential with Warranty First’s Track & Evolve Process

At Warranty First, we’re revolutionising the used vehicle warranty landscape for dealers across the UK. Our Track & Evolve dealer development process is the key to transforming warranty from a standard offering into a highperforming income stream for your dealership.

What is Track & Evolve?

Track & Evolve is a dynamic, data-driven system designed to enhance warranty sales performance for dealerships like yours. This innovative solution combines real-time tracking with adaptive coaching to transform warranty offerings from an afterthought into a thriving revenue stream.

At its core, Track & Evolve is built on two key principles:

1. TRACK - The ‘Track’ component provides dealerships with instant visibility into warranty sales metrics, allowing for timely interventions and strategic adjustments.

2. EVOLVE - The ‘Evolve’ aspect ensures that coaching and support strategies promote consistent growth and improvement of your dealership.

By simplifying the process of warranty sale, the Warranty First Track & Evolve process enables dealerships to unlock previously untapped potential in this crucial area of their business.

Why Choose Track & Evolve?

The beauty of Track & Evolve lies in its simplicity and effectiveness. It’s a six-step process designed to seamlessly integrate into a dealership’s existing operations while providing the structure and support needed to dramatically improve warranty sales performance.

Advantages include:

y Tailored Income Objectives - We work with you to set achievable, ambitious goals that drive your warranty sales forward.

y Comprehensive Process Review - Our warranty experts analyse your current sales processes and team capabilities to identify areas for improvement.

y Customised Coaching - You’ll receive bespoke training and support designed to address your dealership’s specific needs and challenges.

y Real-Time Performance Tracking - Access our exclusive 24/7 live performance tracker, providing instant insights into warranty sales by our experienced team.

y Regular Performance Reviews - Benefit from monthly check-ins to ensure you stay on track to meet your objectives and allow for timely adjustments.

y Adaptive Support - Our flexible approach evolves with your business, providing continuous, tailored assistance as your needs change.

Proven results for all types of dealerships

Our support means that when it comes to warranties, we’re here to do the heavy lifting allowing you to focus on what matters most –running your dealership.

Our extensive and proven range of products has helped numerous partners significantly boost their warranty income and overall profitability for absolutely no extra cost - our Track & Evolve process is included free with your Warranty First partnership!

Charlie Whiston, chief operating officer at Warranty First, is the driving force behind the game-changing programme, he says: “Most dealerships understand the importance of warranties, but few harness their full potential. Our Track & Evolve process brings warranty sales to the forefront, making it a key performance indicator that drives real results.”

Putting warranty, first

Warranty First is a leading provider of used vehicle warranty solutions in the UK. With a commitment to excellence, we offer more than just warranty products - we deliver a comprehensive partnership experience to dealerships across the country.

Through our innovative Track & Evolve process, we are providing dealerships with tailored support, real-time performance tracking, and adaptive coaching to maximise their warranty sales potential. Fully accredited by the Motor Ombudsman, Warranty First not only protects vehicle owners but also empowers dealerships to enhance their profitability and customer satisfaction.

Are you ready to evolve your warranty sales? Partner with us today and start your journey to increased profitability! Visit us online at www.warrantyfirst.co.uk where you can send us an enquiry, or call us on 01733 830278.

Autumn Budget Summary

Aside from the IHT issues on BPR and Pension Funds, here are the other key points that affect our industry which have been provided by Thomson Cooper Accountants.

Employer national insurance contributions

The most dramatic change for businesses in the Autumn Budget was the increase in employer NICs from 13.8% to 15% from April 2025. The Secondary Threshold will drop from £9,100 to £5,000.

Under the current system, employers pay 13.8% NICs on employee earnings above £9,100. From April 2025, they will pay a higher rate of 15% and start paying this on earnings above just £5,000 – meaning more of each employee’s salary will be subject to employer NICs.

To protect smaller businesses from these increases, the Government is reforming the employment allowance – a relief that essentially discounts their national insurance contributions.

The employment allowance increases from £5,000 to £10,500, and the previous £100,000 eligibility threshold for employment allowance has been removed.

According to Government predictions, the net effect of these changes means:

y 865,000 employers will pay no NICs at all next year.

y More than 1 million employers will see no change or save money overall.

y Larger employers will bear the brunt of NICs hikes, with projected revenues of £25bn a year.

Investing in growth-driving sectors

The Autumn Budget confirmed the Spring Budget’s long-term support for growth-driving sectors:

y Over £2bn over five years for the automotive sector, focusing on zeroemission vehicle manufacturing.

Encouraging business investment

The previous Government’s £1m annual investment allowance has been maintained, providing certainty for businesses looking to invest in their future growth.

The Government is also extending the 100% first-year allowances for zero-emission cars and electric vehicle charge points for another year, supporting the transition to cleaner transportation.

The Government plans to introduce permanently lower business rates multipliers for retail, hospitality and leisure properties from 2026/27.

Financial support for business investment and rates relief

A critical component of the Budget was the maintenance of corporation tax rates, with the main rate capped at 25% for the duration of the Parliament. Smaller companies with profits under £50,000 will still benefit from the reduced rate of 19%. This consistency is to foster long-term planning for businesses.

The lifetime limit for business asset disposal relief (BADR), which offers a reduced rate for qualifying business disposals, was maintained at £1m to encourage entrepreneurship and business investment. The BADR rate will remain at 10% this year but will rise to 14% in

April 2025 and 18% from April 2026, aligning with the main CGT rates.

National living wage and minimum wage

The Government is boosting wages for the low-paid by accepting the Low Pay Commission’s recommendations in full.

The national living wage will increase by 6.7% to £12.21 per hour from April 2025, representing an increase of over £1,400 to the annual earnings of a full-time worker and benefiting over 3 million low-paid workers across the UK.

The national minimum wage for 18 to 20-yearolds will rise by 16.3% to £10.00 per hour from April 2025, marking the greatest increase ever in cash and percentage terms. The Government is also increasing the minimum wage for under-18s and apprentices to £7.55 per hour. Download our free 2024 Autumn Budget Guide

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LIFESTYLE

Mhor in Store – a wonderfully eclectic lifestyle emporium

Mini Adventure to Mhor

Allow me to introduce myself. I am a cook, food writer and campaigner for local produce. Based in Fife, I travel regularly on the highways and byways of Scotland in my Mini Clubman JCW (named Ruby) exploring places to eat and producers for my online Scottish Food Guide. Resplendent in her oyster and ruby red livery, she also sports my food guide logos and is a gem to drive so I hope you will enjoy following her trips in this column.

This month I had the pleasure of meeting up with a group of foodies from Colorado who contacted me online, heading our way for a whirlwind gastronomic adventure. The organisers were a mother and daughter, former chefs with connections to Les Dames d’Escoffier with whom I had arranged gourmet tours previously. We planned to spend one evening together and they were based near Stirling so, without hesitation, I proposed Mhor, near Balquhidder, as our destination. Monachyle Mhor is a charming lochside country house and working farm. Previous incumbents, centuries back, were Jacobite sympathisers, when a

pink-painted dwelling signified a safe place offering sustenance and shelter in dangerous times. The historic farmhouse remains pink to this day.

The Lewis family settled here in the eighties where the farmhouse quickly evolved into a B&B with evening meals. It is still very much a family affair: son and skilled chef Tom and his wife Lisa May, along with his brother Dick, and their sister Melanie’s artwork on display. What started as a pausing place for walkers in the glen, has become an award-winning hub with cool self-catering options – including a tree house – in addition to the farmhouse and

Wendy Barrie, Food Writer & Campaigner

courtyard suites. There is also the fab Mhor Bread in Callander brimming with sourdoughs and tantalising pastries; and Mhor 84 restaurant, motel & café bar, at the turning off the A84 where there’s also Mhor in Store, a wonderfully eclectic lifestyle emporium.

With game, livestock and eggs among other ingredients home grown/reared, Monachyle Mhor was the perfect place to make food memories for our Colorado visitors. Tom and Lisa May were on hand to make it an evening to remember for all the right reasons, with a sensational meal and great conversations. The following morning, as we licked our lips on the final morsels of the Full Scottish, we were alerted to Donald on his way to greet us. Sure enough, the breakfast finale was a friendly visit from Donald, the Highland calf! A perfect end to a delightful and delicious stay. Food tourism at its best.

ABOUT WENDY BARRIE

Slow Food cook, food writer & judge for International Institute of Gastronomy, Culture, Arts & Tourism, Wendy is Founder Director of the award-winning Scottish Food Guide, Scottish Cheese Trail & Scottish Farm Shops. Wendy is married to Bosse, a heritage farmer and Swedish genebank specialist. She runs sustainable food experiences at her Fife food studio and enjoys the rural backwaters of Småland on their small organic croft.

If this whets your appetite for great Scottish produce, here’s a winter recipe from our book. The dried apples, bay, marjoram, redcurrants are all home grown but are also readily available from farm shops and delis.

Pheasant, Partridge & Bean Hot Pot

Serves 4-6

INGREDIENTS:

2 pheasants

2 partridges

2 bay leaves

Juniper berries, sufficiently crushed to just break berries open

Scottish sea salt (Isle of Skye or Blackthorn are terrific) & milled pepper

2 red onions, peeled & sliced

75g haricot beans, soaked overnight

50g butter

Summer Harvest rapeseed oil

1 bottle pressed apple juice

6-8 dried apple rings

Stem of marjoram

2tbsps redcurrant jelly

1dstsp cornflour

Fresh chives for garnish

METHOD:

Joint the birds, removing fillets and jointing legs.

Place all remaining bones in a generously sized pan and cover with water. Add half a dozen juniper berries with bay leaves and seasoning. Bring to boil and simmer for at least 1 hour. When ready, drain and retain stock for the dish. (Any remaining meat can be stripped from carcasses to make delicious stovies or risotto).

In a pan, melt butter with rapeseed oil and sauté joints until nicely browned. Add onions to sauté and season with salt and pepper.

Deglaze pan with 300mls of stock and half the bottle of apple juice. Add beans, apple rings, a couple more juniper berries and a few marjoram leaves. Simmer, lid on, for a minimum of 45 minutes, adding more stock as required, to prevent it becoming dry. Any leftover stock will make wonderful soup. Taste to adjust seasoning and check the beans are soft.

When the dish is cooked, add the redcurrant jelly and blended cornflour. Bring to boil to create a smooth glaze. Scatter with chives.

Serve with roasted roots of carrot, parsnip, onion and potatoes.

LIFESTYLE

Your Guide to Coorie

How to find that warm, fuzzy feeling on the chilliest of days

There’s nothing like getting cosy in front of a fireplace with a good book (or maybe even a dram of whisky) after bracing the elements in Scotland’s spectacular nature. This warm, fuzzy feeling is such a key part of Scottish life in the colder months of autumn and winter that the Scots even have their own word for it – Coorie. Luckily, there are plenty of ways for visitors to join in – from enjoying a bowl of Cullen Skink (a hearty Scottish fish soup) after a walk in the hills to feeling the heat in one of Scotland’s many wild saunas after taking an icy dip in the sea.

Wonders in Scotland’s First Dark Sky Sanctuary

When the sun goes down in Scotland the show is far from over, as the country boasts many places with little to no light pollution, making it one of the best destinations for stargazing and even a chance to spot the Northern Lights.

The Isle of Rum, a small island off the west coast with only 40 full-time residents, has been named Scotland’s first Dark Sky Sanctuary by the International Dark-Sky Association, alongside

only one other location in Europe and 20 worldwide. The locals’ commitment to preserving the dark skies on their island not only means that visitors can enjoy some of the most spectacular views of the cosmos but also helps to protect many nocturnal species of wildlife on Rum, including the Manx shearwater, a rare seabird which thrives in the dark.

Ivy Cottage is an ideal base for exploring the hills and beaches of the island by day and marvel at the stars come nightfall. Situated at the top of Loch Scresort, the guesthouse offers two spacious en suite rooms as well as a cosy

self-catering Shepherd’s Hut commanding fantastic views out across the bay to the Isle of Skye and the mountains beyond. Additionally, visitors can look forward to vegetarian and plant-based meals made using local produce wherever possible, with the option to book guided wild swimming and even join mindfulness retreats.

Stargazers are spoilt for choice in Scotland – from the Galloway Forest Park in the South to Shetland in the far North. More information on where the stars are at their most dazzling: Dark Sky Parks & Stargazing in Scotland VisitScotland.com

A glass of single malt whisky by a log fire in the Clachaig Inn in Glencoe Mull of Galloway is a fantastic place to enjoy the night sky due to the low light pollution.

‘Scotland’s Big Tree Country’ – Killiecrankie, Perthshire

The Healing Power of Nature

Forest bathing - mindfully engaging with the sights, sounds and sensations of the natural environment, helps instil a sense of calm and relaxation. For visitors looking for a wellbeing experience like no other, Scotland’s magical forests and woodlands provide the perfect setting for an immersive ‘bath’ to rejuvenate the mind, body and soul.

Scotland has an abundance of serene locations to choose from, where visitors have an opportunity to wrap up warm, be at one with nature and embrace the restorative benefits of a late autumn break.

Dell Woods. Abernethy Nature Reserve - Cairngorms National Park

Dell Woods is part of Abernethy Forest, the largest remnant of the ancient native pinewoods that once covered the foothills of the Cairngorms. Alive with the chatter of birds and with a fresh hint of Scots pine resin in the air, it is a perfect location for nature lovers to unwind. Nearby, RSPB Loch Garten’s Nature Centre is a mustvisit. At dusk, the arrival of Wild Greylag and Pink-footed Geese on the loch is an exhilarating display in autumn and winter. Guided forest bathing sessions in the area can be booked with Highland Ouietlife.

The Pass of Killiecrankie. Perthshire

Perthshire, known as ‘Scotland’s Big Tree Country’, is home to acres of the country’s most spectacular trees and woodlands. Three miles north of Pitlochry, The Pass of Killiecrankie is a wooded gorge where the river Garry flows beneath a beautiful array of tree-lined slopes. The site has a Visitor Centre, and a 1.5 km path leading to a picturesque green footbridge, offering visitors a tranquil and scenic experience, particularly in autumn.

Glentrool, Galloway Forest Park

At the heart of Galloway Forest Park, Glentrool is an ideal spot to breathe and just “be” in nature. The rushing waters of Buchan Burn and the Waters of Minnoch lead mindful visitors through the woods to some stunning views of the Galloway Hills. Guided forest bathing experiences and other activities to help visitors reconnect with nature can be booked with Way of the Wild. For anyone seeking a few more thrills in order to switch off, Glentrool is also one of the world-famous 7stanes mountain bike centres, with a range of trails for novice and experienced riders. More inspiration on Scotland’s stunning forests and woodlands can be found here.

Cosy Corners in Scotland’s Cities

From quaint tearooms with garden views to browsing books around an open log fire, visitors in any of Scotland’s eight cities never need to look far for a place to coorie in.

Edinburgh – The Beach House, located on the promenade at Portobello beach, offers stunning sea views and simple, delicious, where possible organic, locally sourced food. It’s the perfect place to stop for a cuppa after a walk along the sandy beach or some cold water therapy.

Glasgow - Oran M6r (Gaelic for “Big Song”), a welcoming pub housed in a former church, right next to the beautiful Glasgow Botanic Gardens, makes a great pit stop on a chilly day. Visitors can grab a drink or bite in this charming space, take in the Robert Burns-inspired paintings by Scottish artist Nichol Wheatley and enjoy the live music sets (on offer six nights a week).

Aberdeen - Foodstory Cafe in the centre of Aberdeen is an independent cafe, built out of recycled materials, serving veggie/ plant-based food - from delicious bowls of porridge to hearty soups and a mouth-watering cake selection. For maximum cosiness they have introduced weekly knitting nights this autumn.

Inverness - Leakey’s, Scotland’s largest second-hand bookshop, is a book lover’s dream. It’s located in a former Gaelic church - the pulpit and stained-glass windows can still be seen- and houses thousands of books on a huge range of subjects, all stacked and piled around a logburning hearth.

Dundee - Just a stone’s throw from the V&A Dundee and the city’s waterfront, Blend Coffee Lou nee awaits with great coffee and pastries, twinkling fairy lights and comfy couches to sink into. On the last Wednesday of every month, the cafe is hosting a community cinema night.

Perth - Branklyn Garden is a haven of peace and tranquillity within walking distance of Perth City Centre. The tearoom is situated in the part of the main house that was once the library and overlooks the garden. For top cosiness levels, the freshly baked scones paired with a fine tea or the freshly ground National Trust for Scotland coffee blend, all served from their collection of beautiful china, are the perfect choice. Bonus points: the teapots are kept warm by patterned tea cosies handcrafted by one of their very talented team members.

Stirling - Visitors curious enough to search the winding back streets at the base of the castle hill in Stirling’s historic Old Town will be rewarded with excellent coffee and sweet treats at Unorthodox Roasters. And afterwards, next door, Europa Music, Scotland’s largest vinyl record store, will beckon them in for a browse.

Dunfermline - Prost Coffee is all about taking the time to slow down and celebrate the little things. It is located in the beautiful ground floor of 16th century Abbot House, fondly known as the ‘pink hoose’, and within its walled garden. Visitors will be in for a treat with coffee from Scottish roasting company Gatehouse Coffee Roasters, homemade cakes, wholesome toasties and tasty soup.

© VisitScotland.

Photo by Florencia Viadana

Tech Scene

Tech Scene is brought to you with the support of the IVS 360 OEM-Trained Master Technicians at OPUS IVS and TMD Friction to whom we are very grateful.

Here we highlight some of the more common recent faults that our partners have come across in their workshops and of course provide you with the appropriate fixes.

Simon Tyrrell Unveils Common Problems on BMW Convertible Inoperable Rooftop

The BMW E93 CVM, known for its elegant design and exhilarating opentop driving experience, has garnered admiration among car enthusiasts. Unfortunately, a vexing problem encountered by some owners is the roof’s inability to function efficiently. With the warmer months upon us, and the rooftop function in demand, issues are on the rise. Technicians across the UK have the experience of diagnosing and repairing this common issue.

“During the summer months, we see a rise in customer cases whereby the rooftop becomes inoperable.” States Simon Tyrrell , BMW Master Technician for Opus IVS.

The most common cause of this issue is the failure of the retractable hardtop to open or close properly. “Technicians may encounter jammed or partially functioning rooftops, or even those with a complete failure to operate.” Simon furthers.

One of the primary reasons behind an inoperable rooftop is a mechanical fault. Components such as the roof motor, cables, latches, or hinges may suffer wear and tear over time, leading to malfunctioning operation. This can be due to poor maintenance, exposure to harsh weather conditions, or inadequate lubrication.

Simon continues “We supported a customer recently with a BMW E93 with an inoperable rooftop. When the windows were lowered, the front catch would release, however the front of the roof would start to lift away from the front screen causing the operation to stop. The pump could be heard running, but the roof did not fold away.”

This common fault occurs when the plastic lever that acts against the left coupling lock/fastener microswitch has seized. When the roof starts its opening procedure, the windows lower and the front cowl panel motor will release the front catches. At the same time, the pump in the back of the car in brought into operation and the coupling locks

are released. However, because the change of state of the left coupling lock/ fastener has not changed to “closed no”, the control unit looks at the remaining sensors/switch positions and controls the valves in such a way that the pressure is diverted away from the relevant hydraulic cylinders.

“I advised the technician that when the roof is in the failed state, he needed to connect his DriveProTM device, identify the car and then follow the steps below:”

Select Body >> CTM (Convertible top module) >> Diagnostic requests >> Sensors & Switches >> (Page 2 of 3 pictured below).

Simon informed the technician that they would see the live data for the left and right coupling locks/fasteners. They both needed to read the same – ‘left closed no’ and ‘right closed no’.

The technician was then guided in the removal of the upper part of the rear left door card/1/4 panel trim. “I explained that this could be done without removing the complete trim and with the roof up.” Simon revealed. (Picture diagram below).

1.

2. Coupling lock/fastener cylinder.

3. Lever pivot - lubricate and recheck movement.

There is a plastic lever that acts against the left coupling lock/fastener microswitch that seizes. The lever can be lubricated at the pivot point. After lubrication it was advised that the technician carry out a functional test on the roof.

IVS 360TM from Opus IVS, is an invaluable diagnostic support resource uniquely designed to empower technicians to repair vehicles with confidence. Through its dedicated team of OEM-Trained Master Technicians, the Opus IVS team provide brand-specific diagnostic support to technicians and workshop owners all over the world.

Customers can quickly and easily request support from the IVS 360TM team directly from their DriveProTM device. Simon explains; “It really is as simple as pushing a button. Our customers can send a support request directly from their Opus IVS device. We have over 100 Master Technicians that are there to guide garages in their complex vehicle repairs. They are brand-specific technicians, so no matter what complex vehicle our customer is working on, we can support with their diagnosis and repair.”

STEP 1: Lever out covers and remove fixing screws. Gently pull on the upper cover to lift away from securing clips.

STEP 2: Partially remove the door seal and remove the 2 clips.

Microswitch - coupling lock/fastener.

Brake maintenance on electric vehicles: what you need to know

Electric vehicles (EVs) – from hybrid (PHEV) to fully electric (BEV) – are being adopted globally and will continue to increase in popularity. As traction grows, it’s important for workshops to understand the differences when it comes to maintaining the brake system.

TMD Friction, the global leader in brake friction manufacture, explores the unique characteristics of electric drivetrains and how they differ from their internal combustion engine (ICE) counterparts when it comes to working on the brake system.

Scott Irwin FIMI, Head of Technical Training at Textar, a leading global manufacturer of brake friction products, advises their top tips for brake replacement success.

REGENERATIVE BRAKING SYSTEM

Electric powered vehicles utilise regenerative braking, a technology that converts kinetic energy into electrical energy, charging the battery whilst decelerating or coming to a stop.

Although this innovative braking system enhances the vehicle’s efficiency, it is a very different process to an internal combustion engine (ICE) vehicle and specific maintenance should be adhered to. Understanding this technology is crucial to maintaining and effectively preserving the braking system of all EVs.

As this type of system relies on the electric motor to slow the vehicle down, it reduces the demand on the conventional brakes. This can lead to corrosion of the discs when not used for periods of time. Whilst disc manufacturers are working closely with vehicle manufacturers to develop new coatings that will help with this issue, it will continue to be a problem for EVs in the short term until a solution is found.

It is therefore recommended that frequent checks are carried out on the brake system of an EV to ensure they will still perform when needed during any braking actions.

MAINTENANCE IS KEY

Whilst the brake pads and discs will experience less wear in an EV compared to an internal combustion engine (ICE) vehicle, it does not mean they are immune to wear and tear. As mentioned, the vehicle could experience corrosion of the brake discs, which has been seen in some vehicles that are still considered very new. You must also regularly inspect the brake pad and disc thickness as you would with an ICE vehicle and replace them if they fall below the manufacturer’s specified minimum thickness. Theses can be found on the Textar BrakeBook website -

absorb moisture from the atmosphere. This process will take place throughout the service life even though brake fluid is in a “sealed” brake system, as water vapour molecules are able to slowly penetrate the flexible rubber brake hoses or other rubber components in the brake system.

Over time, this results in a decline in the boiling point of the brake fluid and increases the risk of corrosion to metal components. As the volume of moisture in the brake fluid increases, the boiling point will eventually reach a critical level where it is dangerous.

Always follow the vehicle manufacturer’s recommendation on when to change the brake fluid. If no recommendation is given, for optimum safety the brake fluid should be changed every 18 months.

that their tyre is correctly inflated with sufficient tread depth – the minimum tread is 1.6mm in Europe. However some countries may differ from the 1.6mm.

Worn-out or under inflated tyres can have a negative effect on braking performance by reducing traction between the tyre and the road surface, especially during emergency stops. Regularly inspect the tyres for signs of uneven wear and rotate them as recommended by the manufacturer.

BE QUALIFIED.

Checks should be carried out during service intervals by a qualified technician. Due to higher risks of disc corrosion, it would be beneficial to include this type of inspection as standard whenever the vehicle comes into the workshop for servicing or repairs.

During the checks, be mindful of any unusual noises, vibrations, or changes in braking performance, as these could indicate issues with the brake pads and discs issues that require immediate attention.

BRAKE FLUID DIFFERENCES

Brake fluid deteriorates over time and is not greatly affected by distance travelled. Conventional brake fluids are hygroscopic, meaning they attract and

Brake fluid in electric vehicles require extra attention due to the regenerative braking technology. The electric motor rotates in the opposite direction during braking and acts as a generator. There are consequences to this. The braking system itself is used less by recycling the braking energy and is therefore subject to a lower load. The brake fluid must consequently be able to last longer. Furthermore, an electric car battery pack is heavier, which means the mass to be decelerated is higher, leading to higher temperatures. The highest DOT classification, 5.1, is often recommended for electric cars, a brake fluid with a high boiling point and a very good viscosity index.

TYRE MAINTENANCE

Efficient tyre maintenance is essential for overall vehicle safety, including effective braking performance. Electric vehicles are typically heavier than ICE counterparts so will have extra pressure being put on them during every day journeys. Ensure customers are aware of this and

Electric vehicles are high voltage, and it is important that technicians have the necessary skills and qualifications required to work on such vehicles. Whilst the overall braking system may be very similar, there are some unique differences between an EV and ICE vehicle, which require specialised knowledge and expertise for maintenance and repairs. Not only because brakes are safety critical, but also for the safety of the technician working on the vehicle. Recent data from the IMI highlighted that only 18% of UK mechanics are trained to work on electric vehicles. A figure that will vary across regions but highlights the need for workshops to invest in the future technology.

FINAL THOUGHTS

Maintaining the braking system in any vehicle is crucial for ensuring safety, performance, and longevity. When it comes to electric vehicles, understanding the regenerative braking technology, conducting regular inspections, monitoring brake pad wear, checking brake fluid levels, and educating on proper tyre maintenance, will ensure EV owners keep their brakes in optimal condition.