KCOM commits to social impact framework

KCOM, ONE OF THE LONGEST ESTABLISHED PROVIDERS OF COMMUNICATION SERVICES IN THE UK, TODAY ANNOUNCED IT IS PARTNERING WITH THE PURPOSE COALITION TO DEVELOP A LEVELLING UP IMPACT REPORT, ASSESSING ITS CURRENT SOCIAL IMPACT AND LOOKING FORWARD TO HOW IT CAN MAKE AN EVEN GREATER DIFFERENCE IN THE FUTURE.

Since it started life as Hull Municipal Corporation’s Telephone Department in 1904, KCOM has developed as a telecommunications company delivering digital solutions for both business and residential customers. It aims to have a deep understanding of its customers, aligning its products and services to meet their needs, and to develop strong relationships with its partnerships to create a unique brand experience, creating better value for everyone. Its ‘KCOM Way’ values provide a framework for the business to manage its performance, work together and encourage new talent.

KCOM’s current social impact work supports the communities it serves, mainly in Hull, East Yorkshire and North Lincolnshire. Its programmes are not just about raising and donating money but more about getting involved and encouraging people to volunteer their time and experience. It focuses on four areas – helping young people to achieve their potential, helping people get online, supporting groups that are invested in creating a thriving local community and supporting local businesses and regional economic success.

The work it is already undertaking, and which will feature in the report, will be assessed against an innovative framework of 14 Purpose Goals. These cover life stages from early years through to adulthood as well as the key issues that can prevent people from achieving their potential such as good health, wellbeing and digital connectivity.

KCOM joins a wide range of other organisations including other businesses in the private sector, higher education institutions, NHS Trusts and local authorities.

Tim Shaw, Chief Executive Officer at KCOM said: “I’m delighted to join the Purpose Coalition as we work together towards providing more opportunities for the people, communities and businesses we serve across our region. We’re acutely aware of the role and responsibilities an established company such as KCOM has in the local area and the difference we can make to people’s lives through our investment in the local economy, skills, connectivity and talent. In this increasingly digital age, we’re determined to make sure that no-one is left behind and everyone benefits.”

Chair of the Purpose Coalition, Rt Hon Justine Greening, said: ”KCOM is a great example of a business which is at the heart of its community. Its history and heritage mean it really understands the people it serves - it takes their priorities and makes them its own. That starts with making sure that its outreach and recruitment processes are accessible to everyone, whatever their background, so it can connect with all the talent that exists in those areas. It clearly also has a huge role to play in digital connectivity for its customers and supply chain as well as maintaining support for more vulnerable customers as cost of living pressures rise.

“KCOM is not just resting on its laurels but is determined to go even further in making a positive impact and I’m really looking forward to working with Tim and his team to develop a plan of action which will maximise the equality of opportunity it delivers.”