One Stop Warehouse insider’s report

WHAT’S BEEN HAPPENING AT ONE STOP WAREHOUSE?

THE GOAL OF ONE STOP WAREHOUSE activities in the past year has been ‘Bringing its customers more!’

One Stop Warehouse customers will have noticed some refreshing changes with the company as it is presenting itself with brighter, cleaner, greener livery with its new branding materials.

Timm McVaigh, the Digital Marketing Specialist for One Stop Warehouse explained “The brand’s core has an energetic and colourful feeling that connects it more closely to the sun’s energy, and the company’s vision for sustainability to be ‘Cleaner and Greener’.

“But it’s not all just pretty colours and wavy lines. OSW has launched this new look with a range of downloadable technical resources. These include presenting customers with strategies for handling shading issues, and how they can step into a commercial project, or how to tackle the future of solar with battery storage.

“Each brochure is presented in a friendly, bright and easy to digest format and has proved very popular with OSW installers and retailers.”

All-rounder

Andy Cheng, Head of Marketing, Product and Procurement at OSW said “One Stop Warehouse had become an industry leader thanks to our customer’s loyalty to our products, pricing and service.

“However, we wanted to give our customers more. We have been focusing on providing technical and marketing leadership by closely aligning teams that work together, helping to bring our customers a host of value-added services, such as in-depth technical resources and weekly news.

“We also provide supplier insights through One Stop Live, hosted by the talented Diletta D’Arrigo and Timm McVaigh who, alongside our suppliers, provide product insight and industry updates.

“They also work with our knowledgeable technical team to produce Webinars, Panel Discussions and Tech Videos.

“We have appreciated the efforts of Ramsey Shamali’s Tech Talk Videos focussing on new products and features. The team has also been working hard at refreshing the Zoom ‘death by PowerPoint’ format to create timely and lively panel discussions.

“All of this content has brought a closer connection between our manufacturers and our customers putting faces behind the brands. One Stop Warehouse has become a leading voice and a meeting place for our industry to keep informed, trained and up to date.”

To further its goal of ‘bringing its customers more’, OSW is evolving its ‘Solar Sessions’ video delivery platform released in late 2020 to include training modules provided by GSES.

The partnership contract was signed in mid-April and is already presenting OSW customers training and CPD points opportunities with the GSES team led by Chris Martell.

Design Services Team

One Stop Warehouse customers can also commission the Design Services team that GSES has nurtured in its leadership of our industry.

Chris Martell, Director of Operations and Engineering at GSES, commented “GSES is excited to be adding its professional service and training offering to the One Stop Warehouse ecosystem.

“GSES’ focus on quality, industry upskilling and capacity building aligns well with One Stop Warehouse’s unrivalled industry reach and dedication. As an independent provider with deep ties to the renewable energy industry, GSES looks forward to working with One Stop Warehouse to address industry gaps and provide value to their customers.”

With the anticipated changes to CPD point allocation by CEC, One Stop and GSES will help customers continue to build their professional development into the future and raise the professional standing of the industry.

When One Stop Warehouse brings its customers more, it has done so by aligning itself with leading brands, products and teams that have helped the company to ship approximately 600MW of panels and grow its revenues by 40 per cent.

“We believe this commitment to our customers and their success as installers and retailers has helped sustain our year on year growth.“

Andy Cheng said “We believe the more value we give our customers and our Industry the more valuable our relationships become in growing a future built on sustainable solar energy.” www.onestopwarehouse.com.au