My Company culture is a customer service culture if the customer is happy we are happy. The interesting thing is we have 2 types of customer external the consumer and internal customer departments to department resource.
When we deal with both external and internal we are asked to provide the same excellent customer service. If I were to reach out to another department that is part ofmy resource network, I expect the same level of service given to me as I would give to my customer.
As with most organization, we have a sales department and a layer of operations. For myself, I am part of the Operations leadership team.
Where we get a lot of push or negative feedback, would be a sales team member’s expectation of service they require from an operations person even within the same company.
They know they are the internal customer.
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