OL-215: Milestone 1 Introduction of a Successful Company: Southwest Airlines Tina Levering Southern New Hampshire University
In its 46thyear of service, Southwest is a U.S. passenger airline that provides scheduled air transportation that serves roughly 100 destinations in over 40 states. Additionally, the airline offers several nearby international markets such as Mexico, Aruba, and the Dominican Republic.
The mission of Southwest is “to give the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.” (Southwest, 2015)
The company differentiates itself from other carriers by providing exemplary Customer Service to over one million customers annually.
Southwest succeeds in this area through leadership that takes pride in the company and its employees.
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