(4a-b) there are two components to this week’s homework.
Customers complain for different reasons.
The most common reason is because theirexpectations are not met. Dissatisfied customers can do more than ruin a CSR’s day: theycan also steer prospective customers away from the company. In the following exercise,consider a time when you were a dissatisfied customer.
Refer to Chapter 6 as you completethis part of assignment. Write a minimum of one paragraph for each topic.As a customer, describe two complaints have you had in the past six months regarding a company you’ve purchased from.
If you have not had a bad purchase experience in thepast six months, you may create a potential scenario or use that of a friend or familymember.
Did you handle these complaints by contacting the company?
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