Southwest Airlines a Successful Company Ryan Horvay Southern New Hampshire University Principles of Management
Have you ever been to a company outing or company picnic? Have you ever seen the CEO of your corporation at any company events? Does the CEO know you?
If so, well enoughto give you a welcoming hug? The president and CEO of Southwest airlines do just that. They understand the importance of making employees feel welcome, embraced, and loved.
“The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit”(Map. B, n.d.) Colleen Barrett, President and Gary Kelly, CEO put their employees first.
Colleen stated in a speech at the Wharton School, that she puts 85% of her time delivering proactive service to her employees (Southwest, https://www.solvedcollegepapers.com/product/ol-215-ol215-ol-215-sou
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