MBA520 Performance Measurement and Accounting Systems____________________________
Week 4 –4.2What Goes On in the Name of Benchmarking
(The following are excerpts from: Business Performance Measurement, Theory and Practice, by Neely, Cambridge University Press, 2004)
What really goes on in the name of benchmarking?
By: David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway
Introduction
Best-practice benchmarking is today taken to describe a process whereby organizations pursue enhanced performance by learning from the successful practices of others.
Comparisons may be made with other parts of the same organization, with competitors, or with organizations operating in different spheres whose business processes are nevertheless deemed to be in some way relevant. By implication at least, the lessons learned are implemented and the cycle continues anew.
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