Global Cloud-Based Contact Center Market Research Report by Forecast to 2023
Global Cloud-Based Contact Center Market Research Report by Forecast to 2023
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Global Cloud-Based Contact Center Market Research Report by Forecast to 2023
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Copyright © 2017 Market Research Future.
Global Cloud-Based Contact Center Market Research Report by Forecast to 2023
Summary The cloud-based model has a high demand in contact center market for making connections with the help of social media, email, voice and the Web accessible virtually from any location. Pay-per-use subscription pricing model for end-users, improved business continuity, cloud compliance, and improved integration, and usability drives the cloud-based contact center market. However, this market faces some challenges associated with the adoption such as maintaining integration levels and poor IT infrastructure for cloud-based contact centers. Cloud-based contact center market operates in various verticals such as BFSI, retail, government and public sector, healthcare and life sciences, manufacturing, media and entertainment, and IT & telecommunication. IT & telecommunication is expected to hold largest market share during forecast period.
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Copyright Š 2017 Market Research Future.
Global Cloud-Based Contact Center Market Research Report by Forecast to 2023
Major Key Players: •
8x8 Inc. (US),
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NICE Ltd. (Israel),
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Five9 (US),
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Genesys (US),
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Cisco Systems (US),
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Oracle Corporation (US),
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Connect First (US)
Segmentation: •
By Solution: Automatic Call Distribution, Agent Performance Optimization, Diallers, Interactive Voice Response, Computer Telephony Integration, Reporting & Analytics, and Security, among others.
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By Application: Workforce Optimization and Data Integration & Recording, among others.
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By Vertical: BFSI, IT &Telecomm, Retail, Government & Public Sector, Healthcare & Life Sciences, Media & Entertainment, Manufacturing, among others.
Regional Analysis: North America would retain its dominance over the global cloud-based contact center market. Vast advances in technologies led by the well-established infrastructures in the region that encourages development and early uptake of advanced technologies drive the regional market. Also, factors such as advancements in the customer experience management, the presence of large operation bases & customer contact centers, and augmenting uptake of cloud-based analytics solutions across various industries foster the growth in the regional market.
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Global Cloud-Based Contact Center Market Research Report by Forecast to 2023
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Copyright Š 2017 Market Research Future.