LCC Management Plan 2008/09 - 2011 by Angus Halliday

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Lismore City Council Management Plan 2008/09 - 2011

Lismore City Council

Management Plan 2008/09 -2011 Public Exhibition: May 15th 2008 Adopted by Council: Table of contents Introduction .............................................................................. 2

Development and Governance ............................................... 43

Council’s Mission ..................................................................... 3

Planning Services ................................................................ 44

Executive Perspective .............................................................. 5

Building Services ................................................................. 47

Council’s Charter ...................................................................... 5

Environmental Health .......................................................... 48

From the Mayor .......................................................................... 6

Rangers - Enforcement ....................................................... 50

Elected Representatives ........................................................... 8

Economic Development ...................................................... 51

How Council Works .................................................................. 8

Information Services............................................................ 55

About Lismore .......................................................................... 9

Community Services ........................................................... 56

Councils Structure .................................................................. 12

Gingerbread House Occasional Child Care ........................ 58

The Budget in Summary........................................................... 10

Koala Child Care Centre ...................................................... 59

Distribution of General Purpose Rate Income .......................... 11

Lismore Outside School Hours Care Centre ....................... 61

Budget by Strategic Priority .................................................... 11

Lismore Regional Gallery .................................................... 62

General Manager/Chief Executive .......................................... 13

Library Services ................................................................... 63

Communications ................................................................. 14

Statement of Revenue Policy and Miscellaneous Items ........ 65

Executive Services .............................................................. 15

General and Special Rates .................................................. 66

Corporate Governence ........................................................ 16

Sewerage Charges .............................................................. 67

Human Resources and Organisational Development .......... 17

Water Charges ..................................................................... 69

Finance ................................................................................ 20

Stormwater Management Services Charges ....................... 70

Infrastructure Services ............................................................ 21

Pension Rebates ................................................................. 71

Roads and Bridges .............................................................. 22 Contracts and Private Works ............................................... 23

Pricing Policy for Goods and Services Provided by Council ............................................................ 71

Parks and Recreation .......................................................... 24

Borrowings .......................................................................... 71

Water Supply Services ........................................................ 25

Dividends ............................................................................. 72

Wastewater Services ........................................................... 27

Miscellaneous Items ............................................................ 72

Road Safety ......................................................................... 29

Summary of Principal Asset Replacement and Major Works Programs ................................................. 73

Asset Management ............................................................. 30 Properties ............................................................................ 32 Survey and Design .............................................................. 35

Summary of Detailed Estimates of Income and Expenditure ..................................................... 75

Trafﬁc, Emergency Services and CitySafe Operations ........ 36 Fleet Services ...................................................................... 38 Waste Services .................................................................... 39 Memorial Services ............................................................... 40 Quarry and Asphalt Services ............................................... 41

PAGE 1

Lismore City Council Management Plan 2008/09 - 2011

Introduction The purpose of the Management Plan is to set the direction of the Council for the next three years, so that the community’s needs and expectations are met in a planned, co-ordinated and cost-effective manner. This document is the product of a team effort by Councillors, the General Manager, Managers and staff. The community is encouraged to read the Management Plan and provide Council with constructive feedback. Such feedback allows Council to re-afﬁrm that its direction is aligned with the expectations of the community. Every three months, the General Manager reports to Council on the extent to which the performance indicators and target dates set down in this plan have been achieved.

Key Focal Points Considered in the Preparation of this Document In 2004 Councillors adopted a Strategic Plan identifying six priorities to guide its decision–making for the future. Council has undertaken to align its Management Plan and the delivery of services with the following six broad priorities: • Economic Development • Infrastructure • Leadership by Innovation • Quality of Life • Water and Waste Cycle • Natural Environment

Budget 08/09 The 2008/09 Budget has been developed using the current budget as a base, applying a number of economic assumptions to key variables, and then adding new initiatives resulting in an $89,000 deficit budget. Some of the economic assumptions applied to key variables include: a) Rate pegging legislation increase 3.2% b) Increase in labour costs of 4.9% c) Fees and charges to increase by 3.25% Other significant factors that have impacted the 2008/09 budget compared to the current budget include a $313,800 loss of dividend income from water services and sewerage supplies, loss of $283,800 in investment income due to the volatility of investment markets, a $331,300 increase in loan repayments for major capital works and the use of $293,800 in restricted non-essential funds for operating purposes. Management’s objective will be to reduce the $89,000 deficit throughout the year without any adverse impact on the agreed works and service levels provided to the community.

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Lismore City Council Management Plan 2008/09 - 2011

Sustainability: (Water Sensitive Urban Design (WSUD), Cities for Climate Protection (CCP), State of the Environment Report (SOE)) Lismore City Council is continuously working towards sustainability and has taken proactive steps to demonstrate its leadership in the community. Council’s goal is to cultivate and embed a culture of sustainability throughout the Local Government Area and beyond, by demonstration and introduction of practical actions and initiatives. Promoting sustainability serves to inﬂuence and strengthen the community’s commitment to our future. Council acts to advance and strengthen the interdependent and mutually reinforcing elements of sustainability – economic prosperity, social wellbeing, environmental protection - in the Lismore Local Government Area. This includes the internationally recognised programs - Cities for Climate Protection (CCP) and Water Campaign and the promotion of Water Sensitive Urban Design (WSUD).

Council’s Mission To work with the community to maintain Lismore as the regional centre in a healthy, rural setting.

Council Values Community We, in partnership with the community, respond to needs and aspirations in a caring, fair and accountable manner through the provision of quality services. Staff and Councillors We value and support our Staff and Councillors to achieve excellence and recognise the contribution of each person to the team. We respect the importance of family life to all. Governments We encourage an open, productive relationship with all spheres of Government and other organisations in the best interests of our Community. Customers and Suppliers We conduct our business with integrity and respect ensuring consistency and accountability in all our dealings. Visitors We encourage visitors to treat our natural, social and cultural environment with respect.

Mullumbimby

Mt Nardi Nimbin Mountain Top

Environment We conserve, enhance and develop our environment in an equitable and sustainable manner, acting as custodians for future generations.

Whain Whian Rosebank Dunoon

Jiggi Koonorigan Rock Valley Goolmangar

Lismore Casino

Byron Bay

Clunes Bexhill

Eltham

Goonellabah East Lismore

Tregeagle

Wyrallah

Ballina

Bungawalbyn North Woodburn

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Lismore City Council Management Plan 2008/09 - 2011

Council’s Strategic Plan 2004 - 2012: Priorities

STRATEGIC PRIORITY Economic Development

AIMS

Build Lismore’s reputation as a regional city for residents, businesses, education providers, health services and government. Increase regional economic development, tourism and job creating investments.

INITIATIVES

• Pursue ongoing CBD growth and development • Develop and support cultural, sporting and tourism activities, services and facilities. • Foster the business climate to encourage business growth, investment and jobs. • Indentify and support key industries that drive economic development in Lismore including existing industries. • Foster a co-operative and development issues. • • • • •

Increase social cohesion Support villages Provide community services Encourage sustainable development Promote recreation and leisure Lead the region Increase revenue from grants Improve customer service Consult the community Update technology Provide user pays services Privatise selected services Share assets and resources

Quality of Life

Make Lismore a safe, healthy and caring community in which to live.

Leadership by Innovation

Lead the region by demonstrating innovative practices in governance, customer service, communication, consultation, virtual amalgamation and ﬁnancial management.

• • • • • • • •

Natural Environment

Preserve and rehabilitate Lismore’s natural environment.

• Provide sustainable land use planning • Improve catchment management • Conserve and repair the environment

Infrastructure

Further enhance Lismore’s transportation, parking and pedestrian networks.

• Improve transport systems • Improve roads, cycleways and footpaths • Assist with public transport • Assist airport operations • Support ﬂeet operations

Water and Waste Cycle

Educate our community and lead the state in water and waste-cycle management.

• Manage stormwater drainage systems • Manage water and sewage • Manage the waste stream and reduce waste

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Lismore City Council Management Plan 2008/09 - 2011

Executive Perspective Lismore is unique in Australia – a thriving regional urban centre, a university city, many vibrant village communities and an industrial sector. Providing the balance between city and rural development is a key objective for this Council. This Management Plan sets the direction for Council for the next three years. It is fully supported by the associated budget which funds the programs and activities outlined herein. When making the decisions outlined in this Management Plan, your Council has put practical guidance behind our strategic aim – ‘to care about the people of Lismore, its economy, and environment’.

Council’s Charter •

To provide after due consultation, adequate, equitable and appropriate services and facilities for the community and to ensure that those services and facilities are managed efﬁciently and effectively.

•

To properly manage, develop, protect, restore, enhance and conserve the environment of the Council area.

•

To facilitate the involvement of Councillors, general public, users of facilities and services and Council staff in the development, improvement and co-ordination of local government.

•

To raise funds for local purposes by fair imposition of rates, charges and fees, income earned from investments, grants and when deemed appropriate from borrowings.

•

To ensure that in exercising its regulatory functions it acts consistently and without bias, particularly in activities involving Council.

•

To bear in mind that it is the custodian and trustee of public assets and to effectively account for and manage the assets for which it is responsible.

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Lismore City Council Management Plan 2008/09 - 2011

From the Mayor Lismore City Council’s Budget for the 2008-09 financial year has been approved after careful consideration by Councillors and Council Staff. Following a number of big projects in recent years Council has, for the coming year, adopted a steady-as-shegoes approach. However a range of projects will proceed. These include the completion of the Goonellabah Sports and Aquatic Centre, improvements to Kadina, Nesbitt and Lismore Parks, the development of a Homeless Shelter and improvements to the Brewster Street Drop-off Centre. Improvements and maintenance to our important sporting fields and community facilities will continue. Funding for recurrent works and services will be maintained and, in some areas, increased. Building and maintenance of our roads system will receive almost $18M – this is around 25% of Council’s General Fund budget. It is a significant contribution to our road network and is our No. 1 priority. Council has committed $3M to our Cultural Precinct Project. However, this will not be spent in the coming year. It is a 3-5 year project. By committing financially to the plan we hope to encourage other interests – both government and private – to commit to the project since substantial assistance is needed to ensure its development. An increase in water charges could add around $70 to the average annual water bill. This can be minimised by ratepayers adopting water-saving measures as Lismore residents did so successfully during recent dry periods. The increase is to allow for the higher cost in the purchase of bulk water from the Water Authority, Rous Water, and the need for maintenance and some replacement of our ageing water infrastructure. Council has factored all relevant financial information into the budget process – including loan repayments for our major projects – and has not sought an increase in our general rates, other than the CPI increase of 3.2% as approved by the Minister for Local Government. This budget, along with Government improvements such as the new Police Station and the Mental Health facility at the Base Hospital, and the continued success of our University, will allow Lismore to maintain and improve its position focus as the regional Centre as it has done over the last two Local Government terms.

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Lismore City Council Management Plan 2008/09 - 2011

Elected Representatives

Merv King Mayor merv.king@lismore.nsw.gov.au Mobile 0427 664 440 Fax 6624 6526 Ph 6625 1230

John Chant Deputy Mayor chant43@westnet.com.au Mobile 0438 751 382 Fax 6621 9789 Ph 6621 2919

John Hampton marjon511@bigpond.com Fax 6621 7420 Ph 6621 6966

Brian Henry bhenry@bigpond.com.au Mobile 0428 251 834 Fax 6624 7517 Ph 6625 1834

Barry Crimmins barrycrimmins@bigpond.com Fax 6624 8786 Ph 6624 1510

Ros Irwin ros.irwin@scu.edu.au Mobile 0417 445 359 Fax 6622 4742 Ph 6621 5906

Jenny Dowell jennydowell@hotmail.com Mobile 0402 651 394 Fax 6624 5787 Ph 6625 2206

Graham Meineke graham10@westnet.com.au Mobile 0428 221 749 Fax 6622 5864 Ph 6622 1749

Vanessa Ekins vanessa.ekins@bigpond.com Fax 6624 6550 Ph 6624 5500

Frank Swientek frank.swientek@lismore.nsw. gov.au Fax 6624 2082 Ph 6624 2856

Peter Graham richriverfarms@bigpond.com Mobile 0427 899 223 Fax 6683 2180 Ph 6683 1931

David Tomlinson davtom@ozemail.com.au Fax 6628 2095 Ph 6628 2074

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Lismore City Council Management Plan 2008/09 - 2011

How Council Works The purpose of the Council is to provide the community with effective local and democratic government. The Lismore City Council area is represented by twelve (12) elected Councillors including the Mayor who hold ofﬁce for a four (4) year term. Our Council has opted to use the ‘undivided’ method where residents and ratepayers in the whole Lismore local government area vote for any of the nominated candidates. The power delegated to Lismore City Council and other councils throughout the State, is derived from the Local Government Act 1993 and other Acts passed by the Parliament of NSW. Councillors’ responsibility is to make decisions on areas of policy and budget priorities, including the level and extent of services and works to be provided during the year. Decisions are determined using the majority voting system, where each Councillor has one (1) vote. However if there is an equal number of votes, the Mayor then has a casting vote. Council meetings are held on the second Tuesday of each month commencing at 6:00p.m. in the Council Chambers, Oliver Avenue, Goonellabah. Meetings are open to the public, except when matters of conﬁdentiality are being discussed.

About Lismore Lismore is the regional centre of the Far North Coast of New South Wales with a diverse urban and rural community covering an area of 1,434 square kilometres. Of the total population of 44,000 persons, some 29,000 reside in the town of Lismore itself with the remaining 15,000 people residing in villages and rural environs. Situated on the Wilson River the city has an annual growth rate of 0.74% and by the year 2020 the population is expected to reach over 56,000. Lismore is the commercial and cultural hub of the Northern Rivers. It provides many of the region’s major services such as medical, professional and educational facilities and its shopping and sporting facilities serve residents from all around the region. Lismore is a university city and home to the main campus of the highly regarded Southern Cross University, which attracts over 5,000 students from Australia and overseas to the Lismore area annually. Often named as the city of sport, Lismore boasts many excellent sportsgrounds catering for all types of sports. Oakes Oval is one of the best regional facilities in the country and our Lismore Memorial Baths meets international specifications. Arts, music and culture are fundamental to the lifestyle of people living in the Lismore area who enjoy a vast range of entertaining cultural pursuits. Lismore and its surrounding hinterland is known as the Rainbow Region, reflecting the region’s diversity and penchant for natural living which appeal to the many tourists who visit to experience this unique lifestyle. Lismore has a culturally diverse community, made up of people from many countries across the world. While numbers of people in each group are not as significant as metropolitan areas, the range of backgrounds helps Lismore celebrate its multicultural identity. Most recently, the LGA has welcomed and assisted African refugee communities to settle and in 2007, Council declared Lismore a Refugee Welcome Zone.

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Lismore City Council Management Plan 2008/09 - 2011

Lismore Organisational Chart

Policy Advisor Groups Arts and Culture Assets Community Services Economic Development Public Transport Sport & Recreation Sustainable Environment

Executive Director Infrastructure Services

Roads and Parks

Council

General Manager/ Chief Executive

Finance Corporate Strategy, Customer Relations and Communications Organisational Development

Lismore Water

Environmental Health/ Building Services

Quarries Memorial Gardens

Economic Development

Asset Management

road/bridge/drainage construction/maintenance water and sewer waste management and education quarries/asphalt crematorium caravan parks ﬂeet/plant management sign shop building/property design services emergency service cycleway/footpaths construction/maintenance parks maintenance street furniture roadside maintenance urban design risk management tea tree farm contract administration

Planning Information Services

Northern Rivers Waste

• • • • • • • • • • • • • • • • • • • • •

Executive Director Development and Governance

Community Services

• Mayoral and Councillor support • customer and community service and relations • media/communications • corporate strategic planning • human resource management • organisational development • ﬁnancial planning and reporting • budget and management information • revenue collection • funds management • creditor/debtor management • payroll

• Planning/building approvals and services • strategic land-use planning • trafﬁc planning • corporate records management and support • pools • art gallery • childcare facilities • youth and children services • age and disability services • social and cultural planning • aboriginal liaison • library services • crime prevention • road safety • public transport • environmental protection • catchments management • on-site sewerage management • public health • local regulations (animals, noise, parking control) • airport • tourism • economic development • events management

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Lismore City Council Management Plan 2008/09 - 2011

The Budget in Summary

Operating Revenues Rates and annual charges User charges and fees Interest Operating grants and contributions Other operating revenues

2008/09 $â&#x20AC;&#x2122;000 32,887

Reserves 3% 22,013

10,256 585

Capital grants and contributions

5,172

Sale of assets

3,486

Loan funds

8,466

Reserves

2,574

Operating Expenditure

5,656 1,245

Environmental health

1,319

Community services

1,391

Planning, waste and amenities

9,070

Waste supplies

5,626

Sewerage services

4,281

Recreation and culture

7,395

Quarries and building control

7,704 11,353 1,822

Capital Expenditure Property, plant and equipment Infrastructure works Repayment of loan principal Total expenditure

PAGE 10

Rates & annual charges 38%

Grants & contributions 25% User charges & fees 25% User charges & fees 25%

2008/09 $â&#x20AC;&#x2122;000

Public order and safety

Economic affairs

Grants & contributions 25%

86,890

Administration

Transport (eg. roads and bridges)

Other Ratesrevenues & Reserves 16% annual charges 3% 38%

1,451

Capital Revenues

Total revenues

Other revenues 16%

3,367 24,854 1,893 86,979

Loan repayments 2%

Transport 13%

Health & Safety 3% Transport Health & 13% Safety Capital Planning, 3% expenditure waste & 32% amenities Planning, 12% waste & amenities Economic 12% affairs 11% Water & Economic sewerage affairs 11% Recreation 11% Water & & culture sewerage Loan 9% 11% Recreation repayments & culture 2% 9%

Capital expenditure 32%

Lismore City Council Management Plan 2008/09 - 2011

Distribution of General Purpose Rate Income The chart shown illustrates proposed general fund expenditure for an average residential rate of $937 for 2008/09.

Urban roads

16%

Rural roads

14%

Parks & recreation

13%

Flood, fire & emergency services

Environment & building services

Planning services

$46

Asset management

$42

Corporate support

Economic development & tourism

Recreation facilities

Library services

Community services

Community facilities

1% $14

Security services

Bridges & infrastructure

Mayor & councillors

Art gallery

$152 $133 $122 $42 $52

$53 $44 $77 $42 $33

$16 $26 $22

1% $14 1% $5

Child care services

Percent

The Budget by Strategic Priority

Expenditure by strategic priority Economic development

2008/09 $â&#x20AC;&#x2122;000 1,822

Quality of life

10,031

Leadership by innovation

10,919

Natural environment

Economic development 2%

Water & waste cycle 17%

Quality of life 12%

5,855

Infrastructure

43,911

Waste & waste cycle

14,441

Total expenditure

86,979

Infrastructure 49%

Leadership by innovation 13% Natural environment 7%

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Lismore City Council Management Plan 2008/09 - 2011

Lismore City Council

General Manager/Chief Executive

PAGE 13

Lismore City Council Management Plan 2008/09 - 2011

Program name: Communications Program owner: Communications Coordinator Previous Year’s Achievements: • Conducted Biennial Community Survey • Promoted importance of Local Government and Council’s comprehensive approach to Environmental Issues and Climate Change at Lismore Show and during Local Government Week • Augmented Council’s response to ﬂood events through FloodSafe Committee and improved communications • Increased distribution for Council’s Public Notices This Year’s Aims • Review / Redevelop Communications Strategy • Develop Community Engagement Strategy • Provide Training Opportunities - Media and Public Relations • Review Crisis Communications Kit • Establish Media Planning for Business Units, Programs and Projects Three Year Objectives Coordinate, promote, and advise on Council’s programs and promotion events; develop organisation-wide community consultation policy, initiate proactive media relations, advise on issue management, promote staff excellence through internal communication and staff training. Foster strong relationships with media, staff, community and business stakeholders.

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Communications Strategy

Reoccurring budget

• Research Best Practice

• Aug 08

• Results Paper

• Audit current methods / results • Interview staff / management Conduct survey • Prepare revised strategy

• Aug 08 • Oct 08

• Audit completed • Collate results

• Jan 08

• Communications Strategy approved

2. Community Engagement Strategy

• Develop community engagement strategy

• Mar 08

• Community Engagement Strategy implemented

3. Media & Public Relations Training and Support

• Conduct media training for employees with media roles

• Ongoing

• Training and support provided

4. Crisis Communication

• Review current plan, update and redistribute to stakeholders

• Dec 2008

• Revised Crisis Communication Plan

5. Media Planning

• Introduce media planning into all Council • Ongoing business units, programs and projects

• Media Plans for Directorates, Programs, and Projects

Services Provided Daily media liaison, media planning and advice, issue management, media and public relations training, publication of Council public and planning notices, coordination of intranet and internet sites, development and coordination of community engagement policy and procedures.

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Lismore City Council Management Plan 2008/09 - 2011

Program name: Executive Services Program owner: Executive Services Coordinator Previous Year’s Achievements • The Mayoral Scholarship was extended to provide one three-year as well as two one-year scholarships. • All Council microﬁlm images were digitised providing much improved access to all staff. • Finalisation of the Customer Contact Centre Structure and a considerable improvement in performance. This Year’s Aims • Deﬁne and implement a strategy for customer service improvement. • Improve the quality of the service provided by the Customer Contact Centre. • Implement the Integrated Planning Framework. Three Year Objectives To make Lismore City Council a customer focused organisation. Implement an Electronic Records Management methodology. Provide facilitation of organisational planning.

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Mayor of Lismore scholarships

$20,000

• Scholarships deﬁned and awarded

• Jan 09

• Scholarships awarded

2. Customer Service Improvement Project

Recurring budget

• Customer Service Strategy developed

• Jul 08

• Improvement Plan developed • Improvement Plan implemented

• Aug 08 • Jun 09

• Strategy signed of at all levels • Plan signed off • All actions in the Improvement Plan have been implemented

• Monitor quality of the service provided by the customer contact centre • Implement a continuous improvement process from the monitoring

Ongoing

Recurring budget

• Review arrangements for all Sister Cities • Jul 08 • Make recommendation for improvements • Aug 08 to the process • Implement Improvements • Dec 08

• Comprehensive Review • Report to Council

• Review Strategic Plan • Develop Delivery Plan • Develop Operational Plan

• Plan amended • Delivery Plan signed off • Operational Plan adopted to DLG standard

3. Customer Contact Quality Management Plan 4. Sister Cities Review

5. Implement integrated planning methodology

Recurring budget

• Continual improvement of customer survey results

Ongoing

• Nov 08 • Dec 08 • Jun 09

• Recommendations implemented

Services Provided Frontline customer services, corporate printing, records management, Mayoral and Councillors support, telephony systems, council committees statutory documentation strategic planning, corporate reporting project management.

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Lismore City Council Management Plan 2008/09 - 2011

Program name: Corporate Governance Program owner: Corporate Compliance Coordinator Previous Year’s Achievements • Review of Council Policies • Audit of Councillor Training Needs • Risk Management Audit This Year’s Aims • Induction Training of Councillors • Review of Risk Management • Review of Statutory obligations Three Year Objectives To provide cost-effective administrative support through a process of continual improvement.

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Risk management Staff time policies, procedures and programmes clearly deﬁned and achieved

• Policies in place, reviewed annually • Supporting procedures in place

• Sep 08 • Mar 09

• Budget submission prepared 07/08 management plan to implement programmes

• Jun 09

• Policies reviewed • Required procedures in place • Budget submitted

2. Councillor Induction and Training

• Initial Councillor induction

• Oct 08

• Introduction to Local Government • Ongoing training

• Dec 08 • Ongoing

Recurring budget

• Councillors operational for ﬁrst ordinary meeting • Information provided • Training opportunities identiﬁed

Services Provided Administration of insurance claims, Public Ofﬁcer, PPIA requirements, FOI enquiries, development and implementation of risk management strategies, council meeting support and associated corporate functions, staff delegations, legislative changes.

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Lismore City Council Management Plan 2008/09 - 2011

Program name: Human Resources and Organisational Development Program owner: Manager Human Resources Previous Year’s Achievements • Lowered injury rates through intensive management • Offered specialist Recruitment service for Council • Created specialist role in Talent Management • Progressed Key Performance Indicator project • Coordinated regional resource sharing initiatives • Progressed salary system review This Year’s Aims • Continue to attract and retain a highly skilled staff at Council • Enhance injury management and OHS initiatives • Manage and follow through on results of staff culture survey • Develop Key Performance Indicators (KPIs) for 2008 reviews • Build internal skills in leadership and managing performance • Fully utilise Authority HRIS & modules to improve HR workﬂows Three Year Objectives Provide effective, high quality HR services to Council staff and the community. Offer employment conditions that assist in staff attraction and retention. Pursue opportunities to deliver resource-sharing services to other regional councils. Continue to develop management and staff leadership to enhance working relationships and organisational effectiveness. Maintain workforce health and capabilities.

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Staff Attraction and Talent Management

Staff time

• Develop in partnership with directorates a target pool of individuals to develop and retain

• Jan 09 Ongoing

• Monitor and enhance beneﬁts offered to staff

• Jan 09 Ongoing

• Develop a Succession Plan

• Oct 08

• Roll Out to Program Managers

• Jan 08

• Competitive advantage maintained • Employee potential realised for organisationwide beneﬁts • Employer of Choice status promoted • Employee engagement and retention improved • Risks in skill gaps identiﬁed • Everyone happy

• Establish measurable KPIs for all Program areas to Program Mgr level • Establish measurable KPIs in three key focus areas for teams and individuals

• Aug 08

• Provide training for all supervisory staff in conducting effective performance discussions • Establish a pilot test group for on-line performance and skills reviews

• Sep 08

• Updated Pay for Performance system developed • Criteria and measures established

• Oct 08

2. Performance Management

3. Pay for Performance System

$10,000 Consultant support

Staff time

• Dec 08

• Nov 08

• Measurement methods established • Performance plans complete • Communication strategy implemented • KPIs in place • 2 x 2 hr sessions delivered to 80 supervisory staff • Pilot group in place and on-line assessments distributed for area completion • Relevant business areas identiﬁed to trial system • Acceptance of system and its application to the organisation

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Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

4. Organisational Culture, Leadership, Management Development

Yr 3 of $10,000 pa funding

• Deliver group sessions for Coordinator • Ongoing -level staff 08-09 • Feedback process for other Coordinator • Ongoing -level staff 08-09 • Collate and communicate results from • Ongoing employee survey and culture 08-09

5. Workplace Diversity

6. Smoke Free Workplace

7. Asbestos Management Plan

8. Learning and Development

PAGE 18

Staff time

Staff Health Programs

$30,000 StateCover Rebate

Staff time

Target dates

Performance indicators • 8 sessions provided to 16 staff • 3600 feedback obtained for 8 positions • Feedback provided • Results and target actions published • Organisational culture strengthened • Two sessions provided

• Conduct sessions for Snr Mgt

• Ongoing 08-09

• Collaborate with Community Services (Social Plan) on workplace diversity initiatives • Research and develop a Diversity Employment Strategy

• Mar 09

• Greater levels of awareness achieved

• May 09

• Organisational beneﬁts achieved through diverse staff proﬁle

• Survey and monitor staff on Quit Program

• May 08

• Identify all relevant worksites for “Smoke Free Site” signage • Reissue communication on implementation target dates

• Jun 08

• Review and report on compliance

• Sep 08 On-going

• Recruitment material highlights smoke free workplace

• Jul 08

• Staff non-smoking attributed to education program and support • Signage is effective communication tool • Staff, contractors & visitors fully aware and educated • Full compliance achieved • Focus on staff health & wellbeing strengthened • Council meets Duty of Care under OHS Act (2000) • All applicants for positions are nonsmokers whilst on duty

• Identify staff members who may be exposed to asbestos-containing materials • Provide relevant accredited training

• Aug 08 On-going

• Monitor Assets and Support Services’ completion of Asbestos Mgt Plan, Recommendations and Regulation 2001 requirements • Coordinate health surveillance for identiﬁed or at-risk staff

• Aug 08 Ongoing

• Oct 08

• All exposure appropriately managed and staff health maintained

• Coordinate the delivery of learning and development opportunities to organisational units • Continue to develop and implement a learning and development opportunities

• Ongoing

• Training needs are met • Staff are highly skilled and apply new learning • Organisation beneﬁts from investment value • Learning culture reﬂected through approach to safety, performance, development and succession planning

• Apr 08

• Sep 08

• Dec 08 Ongoing

• All staff with potential exposure identified and register developed • Identified staff aware, trained and accredited • Sufficient progress is made to meet obligations

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

9. Regional Collaboration and Resource Sharing

Staff time

• Collaborate with Councils to deliver specialist HR services and enhance HR service levels

• On-going

$5,000

• Finalise shared tender process for Workers’ Compensation Insurer

• May 08

$15,000

• Develop and maintain focussed and intensive injury management services

• Jun 09

• Managers follow up all incidents and injuries

• Ongoing

• Sustainability of LG system strengthened • Councils benefit from expertise not available at their Council • Report to Council identifies benefits and services • Insurance premium cost reduction impacted by increased staff time • Prevention measures lead to reduced recurrence

Services Provided A suite of contemporary Human Resource and Organisational Development services including recruitment, job design, performance management, organisation culture, leadership and management development, talent management, training, occupational health and safety, injury management and employee relations that enable staff to promote and achieve Council’s business goals in a strategically aligned manner.

PAGE 19

Lismore City Council Management Plan 2008/09 - 2011

Program name: Finance Program owner: Manager Financial Services Previous Year’s Achievements • Reviewed and revised Finance’s business processed to optimise benefits from new corporate systems • Provided support to other sections of Council in their implementing of the new corporate system • Preparation of debt collection procedures to ensure consistent application to all debtors • Assisted in the development of the financial elements of strategic business plans This Year’s Aims • Implement improved desktop financial reporting to Management • Review the major capital works plan and funding options • Assess the financial impact of Council’s planning and strategic documents • Preparation of a contemporary Fraud Management Plan • Actively participate in the Project Team preparing the new S94 Contribution Plan Three Year Objectives To provide accurate, reliable and timely financial information and quality customer service that supports Council decision making and meeting legislative requirements

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Implement improved Desktop Financial Reporting

Staff time

• Determine access rights and provide access to software

• Oct 08

• Provide training to nominated staff • Undertake a satisfaction survey with nominated staff

• Nov 08 • Feb 09

• Management agreement received and access completed • Nominated staff training • 90% of nominated staff use software to meet their general ﬁnancial reporting requirements

Staff time

• Workshop presentation to Councillors

• Feb 09

Staff time

• Prepare a report to Council based on the outcome of the Workshop

• Apr 09

Staff time

• Prepare detailed list of all Council planning and strategic documents • Assess the ﬁnancial impact of each on Council’s ﬁnances with relevant Program Manager

• Oct 08

• Meet ﬁnancial information requirements of the Working Party

• Feb 09

• Assess ﬁnancial impact of new S94 plan on Council’s ﬁnances

• Mar 09

• Prepare a Fraud Prevention plan with reference to contemporary practices

• Mar 09

2. Review Major Capital Works Program

3. Integrated Financial Planning (Stage1)

4. Preparation of new S94 Contributions Plan

5. Fraud Prevention Plan

Staff time

• Mar 09

• All Councillors informed of Council’s Major Capital Works Program • Council adopts a revised Capital Works Program • All documents reviewed and detailed list prepared • Comprehensive report to Executive Committee • Reconciliation of existing plan in accordance with legislative requirements • Information reported to Council • Plan referenced to contemporary practices and reported to Executive Committee

Services Provided Financial reporting, budget and management information, rating, water billing, property information, banking and investment services, creditor payment, debtor invoicing, debt collection and payroll services.

PAGE 20

Lismore City Council Management Plan 2008/09 - 2011

Lismore City Council

Infrastructure Services

PAGE 21

Lismore City Council Management Plan 2008/09 - 2011

Program name: Roads and Bridges Program owner: Manager Operations Previous Year’s Achievements • Reconstructed sections of Dunoon, Blue Knob, Broadwater, Pinchin, Rosehill, and Rock Valley Roads in the Rural Area • Completed initial bitumen seals on Stony Chute Road, Durheim Road, Skyline Road and Dunoon Road • Reconstructed sections of Wyrallah Road, Molesworth Street and Rotary Drive within the urban area • Reconstructed the roundabouts at Molesworth / Conway and Uralba / Hunter streets • Completed bridge construction of Smiths and Bishops Creek Bridges This Year’s Aims • Develop and review ﬁve year Roads Capital Works Program • Complete approved Capital Works Programs for Road and Bridge Infrastructure • Complete Regional Roads Timber Bridge Replacement Program • Undertake asset condition inspections for roads and bridges • Develop maintenance activity guidelines with agreed service levels • Continue to develop OH&S systems Three Year Objectives • Ensure road, bridge and drainage works are carried out in environmentally responsible, safe and cost effective manner • Increase public consultation and awareness of Council’s roads infrastructure maintenance and construction activities • Develop and implement road and bridge infrastructure asset management systems to ensure maintenance and construction work activities are undertaken in a safe, efﬁcient and effective manner

Projects

Budget

Key action steps

Target dates

1. Capital Works Program

Capital budget 2008/2009

• Undertake funded capital works • Jun 09 projects for road and bridge assets • Develop and review future capital works programs for roads and bridges

2. Maintain the effective life of assets within Roads and Bridges

Maintenance • Undertake annual asset inspection budget programs 2008/2009 • Undertake footpath condition surveys

2008/2009 budget

• Review Safety Management Plans

• Assets Inspection schedule completed • Activity guidelines developed • Maintenance works undertaken in accordance with Activity Guidelines

• Annually

• Safety Management Plans completed • Safe Work Method statement Training completed • SWMS’s reviewed • Risk assessments completed

• Ongoing

• Report on response times to customer requests completed and progress monitored • Quarterly operational performance reports completed and reviewed

• Review Safe Work Method Statements

• Undertake risk assessments for all activities 4. Customer Service

2008/2009 Budget

• Respond to customer requests within adopted standards • Undertake community consultation for major and sensitive projects • Provide project information to affected stakeholders

• Capital Works Program completed • Future Capital Works program reviewed and updated

• Jun 09

• Undertake maintenance works in accordance with standards and agreed service levels • Develop activity guidelines 3. Safety Management

Performance indicators

Services Provided Maintenance of Council’s road and bridge assets in accordance with industry standards. Undertake road and bridge construction and reconstruction works. Provision of emergency response and repairs for road and bridge assets in relation to Natural Disaster events. PAGE 22

Lismore City Council Management Plan 2008/09 - 2011

Program name: Contracts and Private Works Program owner: Manager Operations Previous Year’s Achievements • Completed Federally-funded Blackspot program for, Bangalow Road at Springvale Hill, Bruxner Highway at Parrots Nest and Bruxner Highway and Dibbs Street • Completed rehabilitation of Pearces Creek Bridge under the AUSLINK-funded program jointly with BSC • Successfully completed all RTA ordered works • Positive performance reports from the NSW RTA with the Single Invitation Maintenance Contract This Year’s Aims • Review and enhance Business Management Systems to comply with State Government requirements • Continue to make positive contribution to Council’s income • Successful bid for the next term contract with the NSW Roads & Trafﬁc Authority for the maintenance of the Bruxner Highway and Bangalow Road Three Year Objectives • Continue to develop and review business management systems to conform with RTA speciﬁcations • Ensure positive contribution towards Council’s income stream

Projects

Budget

1. Business Management Systems

Key action steps

Target dates

Performance indicators

Contract & • Review Safety Management Systems Private Works budget • Review Quality Management Systems 2008/2009 and Procedures • Review Environmental Management Systems • RTA Audit of BMS

• Jun 2009

• Business Management systems reviewed • Above satisfactory rating achieved for RTA Audit report

2. Provide an additional income stream for Council

Contract & • Net proﬁt achieved for private Private Works works undertaken for 2008/2009 budget • Net proﬁt achieved for RTA works 2008/2009 undertaken for 2008/2009

• Jun 2009

• Net proﬁt achieved for private works undertaken • Net proﬁt achieved for RTA works

3. Successfully negotiate new contract agreement with NSW Roads & Trafﬁc Authority for State Roads

Contract & • Review actual costs and submit Private Works competitive prices budget • Acceptance of offer 2008/2009

• Aug 2008

• Price negotiations completed and accepted • Tender submitted on time • Contract signed

Services Provided Provision of Project Management, road maintenance and construction activity services in accordance with RTA business management systems and speciﬁcations.

PAGE 23

Lismore City Council Management Plan 2008/09 - 2011

Program name: Parks and Recreation Program owner: Manager Operations Previous Year’s Achievements • Completed major sporting ﬁeld renovations at Roder, Blair, Neilson and Oakes Oval • Developed Street Tree Master Plan • Constructed WSUD gardens within Carrington Street upgrade • Reviewed Tree Preservation Order DCP This Year’s Aims • Develop future Capital Works Program for Parks Assets • Undertake asset condition inspections • Develop maintenance activity guidelines with agreed levels of service • Continue to develop OH&S systems Three Year Objectives • To provide recreational facilities that meet the community and sports users’ needs • To contribute to the amenity and lifestyle of the community

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Capital Works Program

Capital budget 2008/2009

• Undertake funded capital works projects for parks and recreation facilities

• Jun 09

• Capital Works Program completed • Develop future Capital Works Program

2. Operational and Maintenance Programs

Maintenance • Maintain assets in accordance with budget activity guidelines and agreed levels 2008/2009 of effort

• Jun 09

• Maintenance Activities undertaken in accordance with guidelines for assets

3. Maintain the effective life of assets within parks and reserves

Maintenance • Undertake annual condition budget assessments of assets 2008/2009 • Update Future Capital Works Program

• Jun 09

• Asset condition survey completed • Playground equipment safety audits completed

• Annually

• Safety Management Plans completed • Safe Work Method statements reviewed • Staff trained in SWMS • Safety Audits carried out

• Ongoing

• Activity Guidelines developed in accordance with industry standards • Levels of service adopted

• Ongoing

• Customer request response times monitored and reported • Quarterly operational performance reports completed and reviewed

4. Safety Management Systems

• Develop Safety Management Plans • Review Safe Work Method Statements • Undertake risk assessments for all activities

5. Benchmarking Work Activities

• Undertake internal benchmarking

• Develop industry best practise for Parks activities 6. Improve Customer Service Levels

• Respond to customer requests • Liaise with all sporting group users • Determine TPO applications

Services Provided Maintenance of Council’s parks, gardens, reserves and sporting facilities. Activities include grass cutting, garden maintenance, CBD footpath sweeping, litter collection, tree maintenance, sports ground preparations and amenity maintenance.

PAGE 24

Lismore City Council Management Plan 2008/09 - 2011

Program name: Water Supply Services Program owner: Manager Operations/Manager Assets and Support Services Previous Year’s Achievements • Completed Capital Works Program • Achieved industry benchmark response times • Compliance with Australian Drinking Water Guidelines • Completed Strategic Business Plan for Water Supply Services This Year’s Aims • Develop and review future Capital Works Program • Undertake asset condition inspections for Reservoirs • Develop maintenance activity guidelines with agreed levels of service • Compliance with ADWG Water Quality Guidelines • Continue to develop OH&S systems • Complete Integrated Water Cycle Management Strategy • Complete Demand Management Plan • Complete Drought Management Plan • Investigate and commence implementation of Water Loss Management Program • Establish water meter replacement program • Participate, monitor and respond to Ministerial Enquiry into water industry within regional NSW • Development of draft servicing strategies for new urban release areas identiﬁed within Draft Local Environmental Plan Three Year Objectives • To provide water supply services that meet current industry and community standards • To benchmark work activities and service levels • Complete preparation of Asset Management Plan for water supply assets • Complete implementation of Water Loss Management Program • Complete investigation, design and environmental assessment of upgrade of Nimbin Water Supply • Completion of servicing strategies for new urban release areas identiﬁed within Draft Local Environmental Plan

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Capital Works Program

Capital budget 2008/2009

• Award tenders and engage contractors to undertake Water Main Renewals • Update future Capital Works Program

• Jun 09

• Capital Works Program completed • Future Capital Works Program developed for Water

• Maintain assets in accordance with industry standards and agreed service levels • Undertake annual condition assessments

• Jun 09

• Maintenance Activities undertaken for assets in accordance with standards • Condition surveys completed for 10% of Water Assets

2. Maintain the effective life Operational of assets within Water budget 2008/2009

3. Benchmarking activities

Maintenance • Undertake internal benchmarking budget 2008/2009 • Participate in benchmarking with other Water authorities

• Annual

• Benchmarking activities carried out • Responses provided to DEC where required

4. Safety Management Systems

2008/2009 budget

• Jun 09

• Safety Management Plans completed • SWMS’s reviewed • Risk assessments completed

• Develop Safety Management Plan • Review Safe Work Method Statements • Undertake risk assessments for all activities

PAGE 25

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

5. Improve Customer Service Levels

2008/2009 budget

• Ensure 95% compliance with NHMRC bacteriological water quality guidelines for the provision of ﬁltered water • Respond to water service repairs within 4 hours during normal hours

• Weekly

• Monitor mains breaks/km

• Ongoing

• All 12 sites sampled weekly meet 95% compliance • 95% of system failures responded to within 4 hours • Monthly Operations performance report submitted to Director

• Ongoing

6. Integrated Water Cycle Management Strategy

$25,000 (plus • Completion of Integrated Water Cycle Management Strategy $25,000 in wastewater budget)

• Dec 08

• Completion of Strategy within target date

7. Demand Management Plan

• Co-operate with Rous Water and Included in IWCM budget other constituent Councils in review of Regional Demand Management Plan • Completion of local Demand Management Plan

• Jun 09

• Completion of Plans within target dates

• Co-operate with Rous Water and other constituent Councils in review of Regional Drought Management Plan • Completion of local Drought Management Plan

• Jun 09

8. Drought Management Plan

Included in IWCM budget

• Jun 09 • Completion of Plans within target dates

• Jun 09

9. Water Loss Management Program

• Investigate and develop Water Loss Included in • Dec 08 Management Program Demand Management and Capital • Commence implementation of program • Ongoing Works (Implementation planned over 2-3 years) budgets

• Completion of investigation and development of program by target date • Substantial progress in implementation of program

10. Water Meter Replacement Program

• Establish water meter replacement Included in Capital Works program • Implementation of program budget

• Jun 09

• Establishment of program within target date • Meeting of annual targets within program

Costs to be • Completion of draft servicing strategy for new urban release areas, for met from s64 concurrent exhibition with DLEP reserves

• Exhibition date for DLEP

11. Servicing strategies for new urban release areas

Services Provided Treatment and distribution of water.

PAGE 26

• Ongoing

• Completion of draft documents by exhibition date

Lismore City Council Management Plan 2008/09 - 2011

Program name: Wastewater Services Program owner: Manager Operations/Manager Assets and Support Services Previous Year’s Achievements • Completed Capital Works Program • Designed Stage 1 Sewer Rising Main #3 • Compliance with EPA Guidelines • Completed Strategic Business Plan for Water Supply and Wastewater Services This Year’s Aims • Complete Capital Works Program • Complete construction of Stage 1 Sewer Rising Main #3 • Undertake asset condition survey of pump stations • Continue to develop OH&S systems • Complete investigation, design and environmental assessment of Clunes Wastewater Scheme • Complete Integrated Water Cycle Management Strategy • Development of draft servicing strategies for new urban release areas identified within Draft Local Environmental Plan Three Year Objectives • To provide wastewater services that meet current industry standards • To benchmark work activities and service levels • Develop 5 year Capital Works Programs • Completion of Clunes Wastewater Scheme • Completion of North Woodburn Wastewater Scheme • Completion of wastewater strategy for remaining villages • Completion of water recycling strategy • Completion of infiltration/inflow investigations and determination of program of remedial works • Completion of Asset Management Plan for wastewater assets • Completion of servicing strategies for new urban release areas identified within Draft Local Environmental Plan

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Capital Works Program

Capital budget 2008/2009

• Award tenders and complete Wastewater Capital Works Program in accordance with designs

• Jun 09

• Wastewater Capital Works program completed • Forward Works Program completed

2. Maintain the effective life of assets within Wastewater

Operational budget 2008/2009

• Maintain assets in accordance with activity guidelines and agreed levels of effort • Undertake annual asset condition surveys

• Jun 09

• Maintenance Activities undertaken for assets • Asset Condition surveys carried out

3. Compliance of Wastewater systems in accordance with DEC Licence

Operational budget 2008/2009

• Undertake annual asset inspection program • Update Future Capital Works Program

• Jun 09

• Complete annual EPA Licence returns • Maintenance activities undertaken

4. Safety Management Systems

2008/2009 budget

• Develop Safety Management Plan for Operational activities • Review Safe Work Method Statements

• Jun 09

• Safety Management Plans completed • SWMS’s reviewed and complied with • SWMS training completed • Risk assessments completed

• Undertake risk assessments for all activities

PAGE 27

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

5. Improve Customer Service Levels within wastewater services

2008/2009 budget

• Respond to sewer chokes within four hours (during normal working hours) • Ensure Trade Waste customers comply with development consents and annual compliance

• Ongoing • Annually

• 95% of sewer chokes responded to within 4 hrs • Monthly operations report submitted to Director

6. Clunes Wastewater

Capital budget 2008/2009

• Prepare design scope and speciﬁcations for project • Undertake environmental assessments

• Jun 09

• Design Brief completed

7. Integrated Water Cycle Management Strategy

$25,000 (plus • Completion of Integrated Water $25,000 in Cycle Management Strategy water supply budget)

• Dec 08

• Completion of Strategy within target date

8. Servicing strategies for new urban release areas

Costs to be • Completion of draft servicing strategy met from s64 for new urban release areas, for reserves concurrent exhibition with DLEP

• Exhibition date for DLEP

• Completion of draft documents by exhibition date

Services Provided Collection, transport, treatment and disposal of wastewater.

PAGE 28

Lismore City Council Management Plan 2008/09 - 2011

Program name: Road Safety Program owner: Manager – Assets and Support Services Previous Year’s Achievements • Late Night Bus Service continued • RRISK Seminars conducted • Coordinated effective speed and drink drive operations in partnership with Police and other stakeholders • Graduated Licensing Scheme (GLS) Workshops delivered • Supported the Aboriginal Rugby League Knockout carnival • Commenced process to develop the 2008/2011 Road Safety Strategic Plan This Year’s Aims • Increase use and community commitment to Lismore Late-Nighter • Provide timely road safety education programs • Increase community ownership and acknowledgment for road safety through stronger stakeholder partnerships • Foster road safety culture among staff • Complete the 2008/2011 Road Safety Strategic Plan • Secure funding from adjoining local government areas towards RRISK program

Projects

Budget

Key action steps

Target dates

1. Stakeholder Communication

Staff time and recurrent budget

• Ongoing • Attend meetings and maintain good as required communications with key stakeholders – NSW Police – Highway Patrol , Licensing and Crime Prevention, North Coast Area Health Service, Lismore City Liquor Accord, Southern Cross University, RTA • Support Police road safety enforcement • As required programs as requested and determined in consultation with NSW Police and the RTA • Ongoing • Provide support and assistance to as required stakeholders to conduct their own road safety events

• Partnerships strengthened and/or established • Reports

• Support delivered when requested

• At least two events supported throughout the year

2. GLS Workshops

$2,000

• Conduct workshops for parents/ supervisors of learner drivers

• • • •

3. RRISK 2008/09

Staff time

• Secure funding from adjoining local government areas that participate in the RRISK program • Attend stakeholder planning meetings • Conduct seminars

• Jul 08

• Funding secured

• Monthly • Nov 08

• Meeting attendance • Number of schools participating • Number of students participating

Staff time $19,500

Aug 08 Nov 08 Feb 09 May 09

Performance indicators

• Schedule met, • Evaluation form to RTA

4. Lismore Late Nighter

$28,900

• Co-ordinate late night bus service every • Jun 08 Saturday night and other special events

5. Lismore Cup Week

Staff time and $1,800 from RTA

• Co-ordinate drink drive campaign targeting race-goers

• Sep 08

• Media support • Police report

6. 2008/2011 Road Safety Strategic Plan

Staff time

• Prepare draft 2008-2011 Road Safety Strategic Plan and distribute for comment • Final Plan prepared and adopted

• July 08

• Draft plan prepared and distributed and feedback received • Plan completed and adopted

• Sep 08

• Number of passengers • Level of sponsorship received

Services Provided Road safety education, information and advisory service, community consultation, promotion, events, communication and media, internal and external stakeholders. PAGE 29

Lismore City Council Management Plan 2008/09 - 2011

Program name: Asset Management Program owner: Manager – Assets and Support Services Previous Year’s Achievements • Reviewed funding levels for Council’s sealed road network • Established an Asset/Infrastructure Policy Advisory group • Staff participated in Institute of Public Works Engineer’s National Asset Management Strategy training program to assist in developing asset management plans • Completed fair value assessment of all Council properties in accordance with direction from the Department of Local Government • Commenced development of asset management plan for sealed roads This Year’s Aims • Undertake fair value assessment of Council’s roads and drainage infrastructure • Continue to develop Asset Management Plans based on the principles of the International Infrastructure Management Manual • Develop ﬁnancial plans based on asset management information • Utilise Council’s asset management software to implement sound asset management practices • Educate and support internal staff on the implementation of asset management principles within their areas of operation Three Year Objectives • To use Asset Management principles to provide advice to Council on the long term sustainability of public infrastructure • Progressively establish sound asset management practices for all Council assets using the asset management software package purchased by Council

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Undertake a fair value assessment of Council’s roads, drainage and miscellaneous assets in accordance with the direction of the Dept of Local Government

$100,000

• Develop a brief to appoint a consultant to undertake the assessment • Call quotations/expressions of interest to undertake the assessment • Award contract for consultant to undertake the assessment • Consultant to undertake assessment and deliver ﬁnal report • Input data to Council’s asset management software package

• Sep 08

• Brief completed by 30 September 2008 • Quotations received by 31 October 2008 • Contract awarded by 19 December 2008 • Report delivered by 30 April 2009 • Data entered

• Prepare draft asset management plan

• Aug 08

• Adopt asset management plan

• Dec 08

• Report prepared to Assets/Infrastructure PAG for input • Plan adopted by Council

• Oct 08 • Dec 08 • 30 Apr 09 • 30 Jun 09

2. Continue with development of an Asset Management Plan for Sealed Roads

Staff time

3. Continue to review and update data as required in Council’s asset management software package -AIM

Staff time

• Review data and amend/update as required

• Ongoing

• Database is up to date

4. Develop an Asset Management Policy after completion of the sealed roads asset management plan

Staff time

• Develop draft policy

• Mar 09

• Advertise draft policy for comment • Consider feedback, amend if necessary and adopt policy

• Apr 09 • Jun 09

• Draft policy reported to Council for endorsement • Draft policy advertised • Policy adopted by Council

PAGE 30

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

5. Progressively develop and implement Asset Management Plans for all Council Assets

Staff time

• Develop an asset management plan for at least one group of assets per annum

• Jun 09

• Asset management plan adopted

6. Investigate and undertake street lighting improvements where appropriate in response to resident requests

Staff time and $14,000

• Investigate requests as they are received

• Within 8 • Investigation complete weeks of and Investigation initial complete and response enquiry issued to resident • Within 3 • Work complete and months of budget fully expended Country for the year Energy being requested to do the work

• Arrange quotations from Country Energy where required and installation of lighting where approved

Services Provided Asset Management services including development of strategic direction for all Council assets, systems and databases, asset inspections and analysis of ﬁnancial implications.

PAGE 31

Lismore City Council Management Plan 2008/09 - 2011

Program name: Properties Program owner: Manager - Assets and Support Services Previous Year’s Achievements • Awarded contract for construction of the Lismore Sports and Aquatic Centre at Goonellabah • Dealt with substantial damage to Council properties as a result of storms in October and November 2007 • Completed fair value assessment of all Council properties • Replaced air conditioning in Council Administration Building with energy efﬁcient system • Completed condition assessment of major Council buildings • Progressed sales of land at Airport Industrial Estate • Completed sales of land identiﬁed as surplus to Council’s needs • Demolition of disused Council buildings containing asbestos This Year’s Aims • Complete construction of the Lismore Sports and Aquatic Centre at Goonellabah • Review policy on kerbside dining • Prepare/review procedures for maintaining Council’s land register and register of leases/licences • Undertake a process to appoint managers at Nimbin Caravan Park, Lismore Transit Centre and Goonellabah Community Centre • Prepare an Asbestos Management Plan for Council properties Three Year Objectives To manage Council’s property portfolio in a professional and sustainable manner Projects

Budget

Key action steps

Target dates

Performance indicators

1. Complete construction of the Lismore Sports and Aquatic Centre at Goonellabah

$8,500,000

• Supervise contractor to ensure Council’s needs and contractual obligations are met

• Ongoing

• Building completed and open for operation

• Dec 09

• Construction cost within adopted budget • Construction completed within contracted timeframe • Requests for variations resolved to satisfaction of both parties • Building open to the public

• Prepare a tender/EOI document • Advertise • Consider responses

• Jun 08 • Jun 08 • Jul 08

• Appoint a manager

• Aug 08

• Construct manager’s residence • Prepare program of improvements

• Dec 08 • Feb 09

• Implement program of improvements

• Ongoing

• Prepare a tender/EOI document • Advertise • Consider responses

• Jun 08 • Jun 08 • Jul 08

• Appoint a manager

• Aug 08

• Prepare a tender/EOI document • Advertise • Consider responses

• Oct 08 • Nov 08 • Jan 09

• Appoint a manager

• Feb 09

2. Undertake tender/EOI process to appoint a manager at Nimbin Caravan Park including provision of a new manager’s residence and improvements to facilities

3. Undertake tender/EOI process to appoint a manager of the Lismore Transit Centre

4. Undertake tender/EOI process to appoint a manager of the Goonellabah Community Centre

PAGE 32

$100,000

Staff time

• Tender/EOI advertised • Tender/EOI advertised • Report prepared for Council meeting • Recommendation adopted by Council and contract entered • Construction complete • Program received from manager • Improvements completed as per program developed • Tender/EOI advertised • Tender/EOI advertised • Report prepared for Council meeting • Recommendation adopted by Council and contract entered • Tender/EOI advertised • Tender/EOI advertised • Report prepared for Council meeting • Recommendation adopted by Council and contract entered

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

5. Review Council’s ﬁre safety services contract and undertake a tender/ EOI process to appoint a contractor

Staff time • Review existing contract and recurrent • Prepare a tender/EOI document budget • Advertise • Consider responses • Appoint a contractor

6. Maintain Council’s register of leases and licences for Council property

7. Land and Building Register

8. Prepare an Asbestos Management Plan for Council properties

9. Continue marketing and sale of properties at Council’s Airport Industrial Subdivision

Target dates • • • •

Aug 08 Sep 08 Oct 08 Nov 08

• Dec 08

Performance indicators • Tender/EOI advertised • Tender/EOI advertised • Report prepared for Council meeting • Recommendation adopted by Council and contract entered

Staff time • Review existing register for accuracy and recurrent and completeness budget • Develop a written procedure for updating the register • Update register as required by the procedure

• Jul 08

• Review completed

• Sep 08

• Procedure completed and adopted • Updates conducted at intervals as required by written procedure

Staff time • Review existing register for accuracy and recurrent and completeness budget • Update the register as required following the completion of the review • Develop a written procedure for ongoing updates of the register • Update register as required by the procedure

• Aug 08

• Ongoing

• Procedure completed and adopted • Updates conducted at intervals as required by written procedure

$30,000

• Appoint consultant to prepare Asbestos Management Plan • Conduct an audit of Council properties to determine presence of asbestos etc. • Receive report and draft plan from consultant • Adopt and implement Asbestos management Plan

• Jun 08

• Consultant appointed

• Jul 08

• Audit completed by consultant

• Sep 08

• Report received

• Dec 08

• Plan adopted

• Market properties

• Ongoing

• Finalise all current negotiations

• Sep 08

• Complete sale of all properties

• Jun 09

• Sites listed with agents and marketed through agent’s network • Contracts exchanged and properties settled • Contracts exchanged and properties settled

Staff time

• Ongoing

• Dec 08 • Oct 08

• Review completed and written assessment provided • Update completed

10. Undertake annual Fire Safety inspections for Council buildings

Staff time • Conduct annual ﬁre safety inspections and recurrent for Council owned properties budget

• Ongoing

• Inspections completed in accordance with directions of Council’s Fire Safety Ofﬁcer

11. Review Council’s kerbside dining policy

Staff time

• Review existing policy • Prepare draft amended policy

• Jul 08 • Aug 08

• Advertise draft policy • Consider feed back

• Sep 08 • Oct 08

• Report ﬁnal policy to Council for adoption

• Nov 08

• Review completed • Draft policy prepared and reported to Council for consideration • Draft policy advertised • Feedback considered and incorporated into report to Council • Policy adopted

• Monitor local market and investigate opportunities as they arise

• Ongoing as required

• At least 2 opportunities explored per annum

12. Explore opportunities for Council to acquire properties

Staff time

PAGE 33

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

13.Arrange sale of excess land at Goonellabah adjacent to Lismore Sports and Aquatic Centre

Staff time

• Undertake an LEP amendment to re-classify the land as Operational • Complete necessary boundary adjustments, lot consolidation, subdivision, etc. • Appoint an agent to market the property • Market the property

• Aug 08

• LEP adopted

• Nov 08

• Documentation completed

• Aug 08 • Sept – Oct 08

• Complete the sale

• Dec 08

• Agent appointed • Site marketed by agent in accordance with agreement with Council • Contracts exchanged and property settled

14. Administer contracts for Staff time management of Council properties by third parties

• City Hall, Lismore Transit Centre, Nimbin Caravan Park and Goonellabah Community Centre contracts

• Ongoing

15. Review Council’s Staff time property portfolio regularly to identify opportunities for income generation through leasing and/or licensing activities

• Review property portfolio to identify opportunities

• Ongoing • Review conducted. One - Sept review opportunity identiﬁed each year for additional income to be generated • Jun 09 • Lease or licence entered into for relevant property

16. Administer crown Staff time reserves where Council is Reserve Trust Manager

• Administer reserve trusts, leases, licences etc. in accordance with the Crown Lands Act

• Ongoing

• No concerns raised by Department of Lands regarding Council’s administration

17. Review Council’s property portfolio with a view to disposal of properties surplus to Council requirements

Staff time

• Review property portfolio, identify properties surplus to needs and dispose of properties where required

• Ongoing – Mar review

• Review completed and properties disposed where identiﬁed

18. Provide assistance to Council’s operations section by undertaking land acquisition where needed for Council roadworks projects

Staff time

• Undertake land acquisition processes, or formalise agreements with property owners where required for roadworks to proceed

• Ongoing

• Acquisitions completed or agreements reached with property owners 1 month prior to scheduled commencement of work

19. Administer Council’s leases and licences with sporting clubs for use of Council open space and sporting facilities

Staff time

• Administer leases and licences in accordance with Council policies and procedures and the conditions of individual agreements

• Ongoing

• Lessees and licensees payments are up to date and leases and licences renewed when required

20. Administer leases and licences for grazing of animals on Council land

Staff time

• Administer leases and licences in accordance with Council policies and procedures and the conditions of individual agreements

• Ongoing

• Lessees and licensees payments are up to date and leases and licences renewed when required

• Opportunity identiﬁed and implemented

• Buildings managed in accordance with requirements of the contract

Services Provided Management of property including property acquisitions, road closures, lease management and property advice.

PAGE 34

Lismore City Council Management Plan 2008/09 - 2011

Program name: Survey and Design Program owner: Manager - Assets and Support Services Previous Year’s Achievements • Completed detailed designs in advance of construction program • Design for major upgrade of Woodlark Street commenced • Recruited new staff to design team • Improved internal consultation processes in development of detailed designs This Year’s Aims • Provide timely and quality surveys and designs to customers • Ensure designs meet ASA, RTA and Council standards • Ensure appropriate consultation is undertaken with internal customers as part of design development processes • Provide customers with accurate and relevant information • Undertake pre-construction activities including Reviews of Environmental Factors and consultation with the community and public utility companies Three Year Objectives To maintain high quality engineering designs that meet the needs of Council’s internal customers. Projects

Key action steps

Target dates

Performance indicators

1. Complete necessary Staff time pre-construction activities at least 3 months prior to the scheduled commence -ment of construction

• Investigation, survey, design, consultation and pre-construction activities

• As required

• All completed and signed off for approval 3 months prior to scheduled commencement of construction

2. Maintain Flood Warning System (Telemetry)

• Monitor base station data input

• Monthly

• Conduct regular inspections of monitoring stations • Recycle batteries

• Oct 08 and Apr 09 • Nov 08 and May 09

• Data received at base station • Repairs completed within 10 days of inspection • New batteries installed within 2 days of inspection

• Update database

• As required

• Print sketches • Organise accompanying documentation • Assemble documentation for delivery

• Dec 08 • Dec 08

• Deliver to SES for distribution

• Jan 09

• Publish updated levels on Council’s website

• Mar 09

• Survey CBD • Update Map

• Jan 09 • Jan 09

• Publish map on Council’s website

• Feb 09

• Update Map

• Jul 08

• Publish Map on Council’s Web Site

• Oct 08

• Provide digital ﬁle to printer

• Nov 08

• Conduct surveys

• As required

3. Flood awareness house ﬂood and ﬂoor level sketches

4. Maintain Lismore CBD Business Names and Floor Level Map

5. Maintain Lismore Urban and Rural Street Map

6. Conduct trafﬁc surveys as required for Council

Budget

Staff time

• Jan 09

• Amendments completed <10 days from notification • Print completed <5 days • Documents printed < 10 days • Assembly completed <10 days • Delivered min 5 days prior to flood awareness week • Update completed prior to April 09 • Survey complete <5 days • Update map completed < 15 days • Publish on web completed < 5 days • Additions completed prior to end of month • Publish on web completed <5 days • Deliver files <10 days • Surveys completed as requested

Services Provided Survey – cadastral, detail, engineering, traffic, quantity; Design - road, drainage, playing fields, car parking; Plans – detailed engineering, easement, conceptual; Other – cost estimates, printing, scanning, flood advice, bench mark levels. PAGE 35

Lismore City Council Management Plan 2008/09 - 2011

Program name: Traffic, Emergency Services and CitySafe Operations Program owner: Manager - Assets and Support Services Previous Year’s Achievements • Flood Levee maintenance schedule ongoing • Lismore Flood Reference Group ongoing • Lismore camera system further extended into laneways – 7 additional cameras • Completed refurbishment of pumps at Browns Creek Pump Station • Established night-time secure taxi rank • Responded to storms of October/November 2007 and Flood of January 2008 • Successfully lobbied state government to include payment of tip fees and costs in disaster relief funding This Year’s Aims • Continue to improve communication with the local community on flood safety issues • Continue to enhance communication with the Nimbin community through the police community consultation process • Improve/upgrade cameras at Nimbin for better quality vision • Modify outlets to pumps at Browns Creek Pump Station • Modify switchboard to pumps at Browns Creek Pump Station to improve pump efficiency by providing for variable speed operation • Investigate further extensions to the Lismore camera system • Co-operate with local Police in regard to their operations Projects

Budget

Key action steps

Target dates

Three Year Objectives 1. Manage the CitySafe Staff time • Ensure safety patrols and monitoring • As per To manage professional and sustainable Program Council’s for both property andportfolio recurrentin aare carried out where appropriate manner in agreement Lismore and Nimbin

2. Co-ordinate trafﬁc facilities investigations and installations

budget

accordance with the community needs and as agreed with the Citysafe Committee • Review and upgrade CCTV equipment

• Jun 09

• Respond to maintenance of system

• As required

• Produce CitySafe newsletter for Lismore

• Monthly

• Conduct regular CitySafe meetings for Lismore and Nimbin

• Monthly

• Conduct camera monitoring for both Nimbin and Lismore camera systems

• Weekly or as agreed

Staff time • Analyse, prioritise and manage trafﬁc and recurrent requirements having regard to the budget special needs of those with mobility problems

• Service the Traffic Advisory Committee and represent on other Council Committees • Arrange installation of minor traffic facilities 3. Co-ordinate operation and maintenance of flood levee system

Staff time • Ensure maintenance of ﬂood levee and recurrent system carried out budget • Co-ordinate operation of levee system with other emergency agencies

PAGE 36

• Ongoing

• Monthly

• As required

• As per schedule

Performance indicators • Activities carried out in accordance with agreement with Police and LUO or Nimbin Chamber of Commerce as appropriate • Equipment maintained to current standards • Maintenance completed within ﬁve working days • Newsletter produced and distributed • Annual community consultation questionnaire produced • Meetings held at agreed dates • Monitoring conducted • Issues raised are fully investigated and reported back • More than two improvements identiﬁed and implemented • Investigations and minutes complete • Facilities installed within 12 weeks of funding being available

• Levee maintained as per maintenance manual • Pass audit by Richmond River County Council • As required • Levee operated in during ﬂood accordance with manual events and closed prior to arrival of ﬂood

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

4. Implement strategies to improve awareness of ﬂood related issues throughout the Lismore and surrounding communities

5. Investigate and complete further modiﬁcations to the outlets and electrical switchboard at Browns Creek Pump Station to improve the efﬁciency of the pumps (dependent upon receiving funding from Richmond River County Council)

Key action steps

Target dates

Performance indicators

Staff time • Service the Lismore Flood Reference and recurrent Group budget • Determine and implement communication strategies in consultation with the Lismore Flood Reference Group

• Quarterly

• Meetings conducted and minutes compiled and distributed • Strategies and actions implemented in accordance with recommendations of the Lismore Flood Reference Group

Staff time and $50,000 for construction – to be sourced from Richmond River County Council

• Investigate requirements to modify outlets and switchboard

• Aug 08

• Obtain quotations for work • Secure funding from Richmond River County Council • Complete the work

• Sep 08 • Nov 08

• Investigations and scoping of the works complete • Quotations obtained • Funding secured

• Feb 09

• Work completed

• As required

Services Provided Trafﬁc and Transport facilities, CitySafe Programmes for Lismore and Nimbin and Co-ordination of Emergency Services and Lismore Flood Levee System.

PAGE 37

Lismore City Council Management Plan 2008/09 - 2011

Program name: Fleet Services Program owner: Manager – Business Services Previous Year’s Achievements • Restructure of Fleet Services staff • Recruitment of new Fleet Services Coordinator • Improvements to workshop building safety This Year’s Aims • Develop a 10 year fleet replacement plan • Improve reporting capability of fleet services Three Year Objectives To provide a professional fleet service to Council including fleet management, maintenance and replacement activities.

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Develop and implement a 10 year plant replacement plan

Staff time

• Review existing ﬂeet information and gather and analyse data • Develop replacement criteria for each plant item • Complete Replacement Plan

• Sep 08

• Analysis completed

• Nov 08

• Criteria developed

• Feb 09

• Incorporate into 2009/10 Management Plan

• Apr 09

• Plan submitted for approval • Replacement plan included in budgets

• Review and assess alternative software systems • Select and Install Software • Reporting commenced

• Jul 08 • Aug 08 • Mar 09

• Recommend software package • Software installed • Reports generated

• Develop complete ﬂeet data input to available ﬁelds • Review Authority modules and establish management tools • Recommend system changes if necessary

• Sep 08

• Fields complete

• Mar 09

• Management tools established • Recommendation made to management

2. Install suitable workshop management software

Staff time $30,000

3. Review ﬂeet management capabilities of Authority systems

Staff time

Services Provided • Fleet management services • Workshop operations including maintenance, repairs and industrial fabrications • Sign shop operations

PAGE 38

• Mar 09

Lismore City Council Management Plan 2008/09 - 2011

Program name: Waste Services Program owner: Manager – Business Services Previous Year’s Achievements • Construction of Resource Recovery Facility • Education strategy refined • Strategic Plan developed • Landfill concept plan drafted This Year’s Aims • Progress landfill concept planning • Develop regional recyclables strategy Three Year Objectives • To continue to improve waste service delivery • To establish long term waste disposal options • To increase resource recovery activities

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Progress Landﬁll concept planning

150,000

• Review of draft strategy • Develop detailed engineering plans for proposed cell development

• Aug 08 • Sep 09

• Management sign off • Plans developed

Staff time

• Establish dialogue with surrounding Councils • Develop action plan

• Jul 08

• Discussions held with surrounding Council Staff • Plan delivered to management

• Review trial • Report to Council

• Jul 08 • Sep 08

2. Develop regional recyclables strategy

3. Review waste collection strategy for commercial and multiple unit dwellings

Staff time

• Oct 08

• Review developed • Report submitted

Services Provided • Collection of waste, organics and recycling streams • Provision of waste disposal facilities in accordance with industry and government guidelines • Provision of education and information services

PAGE 39

Lismore City Council Management Plan 2008/09 - 2011

Program name: Memorial Services Program owner: Manager – Business Services Previous Year’s Achievements • Acquisition of land adjoining LMG for cemetery extensions • Developed concept plan for Bushland Cemetery • Development of 10 year Management Plan This Year’s Aims • Commence operation of Bushland Cemetery • Develop detailed plan for future improvement of LMG infrastructure and service provisions Three Year Objectives • Consolidate existing LMG activities • Establish long-term development plans

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Commence Bushland Cemetery activities

Recurring operational budget

• Finalise procedures for Bushland burials • Promote concept

• Sep 08

• Procedures adopted

• Oct 08

• Establish infrastructure to enable commencement of burials

• May 09

• Interested parties registered • Works completed

2. Develop a detailed LMG infrastructure improvement plan

Staff time

• Identify strategy and list developments • Prepare Costing for developments • Paper submitted to Excom

• Aug 08 • Feb 09 • Apr 09

• List accepted • Budget prepared • Report completed

3. Review of services provided

Staff time

• Review of services provided by other Memorial Garden operations • Shortlist of proposed changes • Introduction of new services

• Oct 08

• List developed

• Dec 08 • Mar 09

• Report to management • Services introduced

Services Provided • Support and assistance to the bereaved community and funeral industry of the Far North Coast region • Provision of memorial services and products • Ongoing maintenance of the Council’s cemeteries

PAGE 40

Lismore City Council Management Plan 2008/09 - 2011

Program name: Quarry and Asphalt Services Program owner: Manager – Business Services Previous Year’s Achievements • Submission of Section 3A application to State Planning Authority • Developed 10 year management plan • Won contract to operate Ballina Council quarry operations for 10 years This Year’s Aims • Improve mobile crushing activities to maximise returns from existing operations • Investigate further quarry opportunities in the region Three Year Objectives To maximise proﬁtability through strong customer relationships, efﬁcient operations and focused risk management

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Reﬁne Mobile Crushing Strategy

Staff time

• Review issues and develop action items to address problem areas

• Aug 08

Operational budget

• Trial TSAB tertiary crusher

• Oct 08

• Report to management (regular cost reports to incl. production, sales and expenditure) • Report to management

• Increase production

• Dec 08

• Increase production by 10%

• Address issues raised by State Planning • Obtain approval from State Govt

• Oct 08

• Submit requirements

• Mar 09

• Written approval received

• Develop list of operational quarries in the area • Review potential of regional quarries for opportunities for LCC • Develop action plan

• Sep 08

• List prepared

• Dec 08

• Report submitted to management • Plan submitted to management

2. Progress 3A application

3. Review regional quarry opportunities

Staff time

• Feb 09

Services Provided • Aggregates, road base, gravels and other quarry products • Asphalt and pre-coated aggregates for road sealing • Contract crushing services

PAGE 41

Lismore City Council Management Plan 2008/09 - 2011

Lismore City Council

Development and Governence

PAGE 43

Lismore City Council Management Plan 2008/09 - 2011

Program name: Planning Services Program owner: Manager - Planning Services Previous Year’s Achievements • Successful grant application resulted in $100,000 funding for preparation of new Local Environmental Study/Local Environmental Plan • Preparation of Local Environmental Study and Local Environmental Plan complying with Standard Template LEP • Continuous improvements to Development Control Plan This Year’s Aims • Gain Council’s endorsement for draft Local Environmental Plan, and seek certiﬁcation from DoP • Undertake community consultation on the LES/LEP and report back to Council • Continue update and review of Development Control Plan • Implement Government ‘Planning Reforms’ through the development assessment and plan making processes Three Year Objectives Maintain contemporary planning controls which comply with State Government and Council directives; update development assessment process in accordance with legislative reforms; continue customer service and education regarding land use planning.

Projects

Budget

Key action steps

Target dates

1. Customer Service in land and use planning

Staff time

• Respond efﬁciently to internal and external customer requests for interpretation of planning controls, permissibility of land uses, progress of assessment of DAs

As required

Staff time

• Provide planning advice in response to referrals from other Sections of Council • Ensure current planning information is available to the public, development industry and Councillors

Staff time

• Participate in State Government regional planning initiatives

Staff time

• Research response to planning enquiries for dwelling entitlement searches, zoning and consent histories, existing uses, etc • Maintain Heritage Advisory Service

matters

$21,000 $16,400

PAGE 44

• Maintain Local Heritage Grants Program

Performance indicators

• Immediate response to phone and counter enquiries 8.30 to 10am; Calls returned within 24 hours; Response to written enquiries within 10 working days As required • Accurate response to referral provided within 10 working days • Web site and hard copy As required information reviewed quarterly • Alterations to planning controls placed on web site and advised to customers within 1 month of adoption. • Local government views As required relayed to State Government. • Research and written As required response completed within 10 working days, or 5 working days for urgent enquiries. • Annual activities report As required sent to Heritage Ofﬁce Annual offer to • Annual report on completed projects community of submitted to Heritage grant funding Ofﬁce

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

2. Prepare Local Environmental Study/ Local Environmental Plan

$15,500

• Report draft LES/LEP to Council for endorsement of contents • Apply to DoP for S65 Certiﬁcate

• Jul 08

• Report prepared

• Undertake community consultation

• Report outcomes of public exhibition to Council

• Within 1 • Request made to month Department of Council endorsement • Commence • Public consultation within 1 commenced (Note: month of dependent on time taken receipt of by DoP to issue S65 Certiﬁcate Certiﬁcate) • Within 3 • Report prepared months of end of exhibition

3. Review Floodplain Management Plan

Staff time

• Identify control measures to be altered Report to Steering Committee/Council

• Commence Sept 08 • Dec 08

• Recommended changes reported to Council by March 09

4. Update Development Control Plan

Staff time

• Revise car parking chapter

• Report to Council for adoption in Aug ‘08 • Public exhibition Sep 08 • Finalise Dec 08

• Report prepared on outcomes of public consultation

• Revise subdivision chapters

• Prepare Stormwater Management chapter

• Update villages chapters

• Public Exhibition Sep 08 • Finalise Dec 08 •

•

5. Prepare new S94 Contributions Plan

Staff time

• Public exhibition commenced • Report to Council prepared, seeking adoption • Exhibition commenced

• Report prepared on outcomes of public consultation Commence • Report prepared seeking Jan 09 Council endorsement to amend DCP Community • Community consultation consultation undertaken Mar 09 Finalise • Report to Council Jun 09 seeking adoption Commence • Amendments identiﬁed when DoP for reporting to Council Certiﬁes LEP

• Revise DCP for consistency with LEP

•

• Bruxner H’way Trafﬁc Management Study commenced (TTM) • Trafﬁc Mge’t Study completed

• Jul 08

• S94 Working Party initiated • Draft S94 Plan prepared

• Jan 09 • Mar 09

• Nov 08

• Consultants commence Study • Final Study received by staff • Working party meets • Report to Council prepared

6. Prepare City Gateway Strategy

Staff time

• Co-ordinate project team. Indentify design/landscaping requirements. Prepare Implementation Schedule

• Jan 09

• Design requirements and implementation schedule complete

7. Review Rural Housing Strategy

Funding to be allocated

• Obtain funding Prepare brief Engage external consultants

• Commence Mar 09 (if funding available)

• Brief prepared Funding identiﬁed

PAGE 45

Lismore City Council Management Plan 2008/09 - 2011

Projects 8. Efﬁcient assessment of land use development applications

9. Ensure compliance with planning controls and development consents

Budget

Key action steps

Target dates

Performance indicators

• Monitor and review land use DA assessment processes

• Quarterly

• Monitor status of lodged DAs: identify and address any reasons for delay in assessment

• Monthly

• Assessment process complies with legislation and policy; improvements identiﬁed and implemented, customers notiﬁed • Maintain or improve average assessment time of 35 days for non-integrated DAs

• Ensure efﬁcient assessment of applications for subdivision certiﬁcates

• Monitor monthly

• Investigate allegations of illegal land use • As required • Ensure compliance with consent conditions

• Nov 08 Apr 09

• Subdivision Certiﬁcate applications with full compliance assessed and determined within 10 working days of receipt • EP & A Act Orders process followed • Compliance checked with conditions relating to payment of levies and to public health and safety

Services Provided Strategic land use planning through preparation and review of land use strategies, local environmental plans and development control plans. Assessment of applications for land uses and subdivision certiﬁcation. Customer service through interpretation of State and local planning controls; advice on permissibility of development proposals; dwelling entitlement searches; local planning advice to State agencies.

PAGE 46

Lismore City Council Management Plan 2008/09 - 2011

Program name: Building Services Program owner: Manager Environmental Health and Building Services Previous Year’s Achievements • Appointment and implementation of Fire Safety Officer and implementation of program • Development applications and Construction certificates assessed within set timeframes • Complete target quota of swimming pool inspections This Year’s Aims • Implement Councils adopted Fire Safety Policy • Assessment of development Applications and Construction Certificates in required timeframe • Implement required state government reforms Three Year Objectives Ensure customer service is effectively delivered as a result of assessment of applications and customer requests within established timeframes. Council’s Fire Safety Program and Swimming Pool audit program continue to be implemented to achieve established targets.

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Customer Service

Recurring budget

• Prove information and assistance to clients

• As required

• Response to all phone enquiries within 24 hours • Builders and plumbers newsletter produced annually

2. Assessment approval processes, inspections

Recurring budget

• Undertake legislative assessments and inspections

• Ongoing

• Planning Services DA referrals undertaken

• As required

• 90% of DAs assessed within 25 days • All mandatory inspections conducted • Assessment conducted and comment/conditions provided within 14 days

• Identify buildings requiring ﬁre orders • Implement actions on outstanding ﬁre orders • Implement Essential Services Program

• Ongoing • Ongoing

• Audits undertaken • Fire orders actioned

• Ongoing

• Essential services program implemented and maintained

3. Fire Safety program

Recurring budget

4. Policy Development and implementation

Recurring budget

• Implement relevant policy changes including state government reforms

• As required

• Policy and legislative change introduced as required

5. Swimming Pool Safety Program

Recurring budget

• Maintain pool inspection program

• Ongoing

• Implement pool awareness and education to the community

• Ongoing

• Inspection target of 25 pools per month • Development and education continuous

• Ensure investigation and implementation of enforcement of legislation

• As required

6. Regulatory Enforcement

Recurring budget

• Appropriate enforcement undertaken as required

Services Provided Assessment of Development Applications, Construction Certiﬁcates, Section 68 applications. Implementation of statutory legislation, inspections, customer service requests and education and provision of information to clients and consultants. Implementation of Council’s Fire Safety Policy.

PAGE 47

Lismore City Council Management Plan 2008/09 - 2011

Program name: Environmental Health Program owner: Manager Environmental Health and Building Services Previous Year’s Achievements • Commencement of Milestone 4 of the Cities for Climate Protection program • Completion of the 2007 State of the Environment Report • Commencement of integration of Sustainability principles into Council practices • Appointment of a Natural Resource Management Ofﬁcer to enhance management of the environment • Revision and continual implementation of Council’s Stormwater Management Plan This Year’s Aims • Continue implementation of Milestone 4 of the Cities for Climate Protection program • Continue implementation of the Cleaner Waterways program • Completion of the 2008 State of the Environment Report • Continuation of assessment and approval processes Three Year Objectives To incorporate sustainability and conservation needs in the management of natural resources, development and environmental enhancement, restoration, education and enforcement. Projects

Budget

Key action steps

1. Customer Service

Recurring budget

• Provide environmental and public health • Ongoing advice to internal and external clients • Respond to community requests and • Ongoing enquiries

• All enquiries appropriately responded • All requests and enquiries actioned

2. Assessment approval processes, inspections and enforcement

Recurring budget

• Undertake environmental and public health assessments • Undertake Regulatory enforcement/ education

• Assessment and approval process completed • Regulation and education undertaken

3. Public Health Management

Recurring budget

4. On-Site Sewage Management

Recurring budget

Target dates

• Ongoing • As required

• Yearly targets identiﬁed • As required • Legislative changes reported • Provide education/information to clients • As required

Performance indicators

• Implement commercial premises risk assessment strategy • Undertake Public Health assessments • Implement legislative/policy/guideline changes

• Inspection targets achieved • Assessments undertaken • Legislative changes implemented

• Clean Up Australia Day (CUAD)

• Mar 09

• Effective information education provided • CUAD undertaken

• Undertake inspections

• 250 inspections per annum • As required

• Implement legislative policy/guideline changes

• Provide education/information to clients • As required

• Target achieved

• Legislative/policy/ guideline changes implemented • Effective information/ education provided

5. Natural Resource Management

Recurring budget

• Complete 2008 SOE Report • Support SEPAG and implement and monitor SEPAG projects

• Nov 08 • As required

• Report completed • SEPAG supported and projects implemented and monitored

6. Cleaner Waterways Program (Stormwater Management)

Annual charge

• Implement Cleaner Waterways program

• Ongoing

• Continual implementation and monitoring of Cleaner Waterways program

7. Catchment Management

Recurring budget

• Implement education and rehabilitation action

• Ongoing

• Education and rehabilitation undertaken

PAGE 48

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

8. Environmental monitoring Recurring budget

• Reticulated water supply monitoring • Waterways monitoring

• Weekly • Monthly

• Monitoring undertaken • Sampling undertaken

9. Cities for Climate Protection Program

Recurring budget

• Implementation of Milestone 4 of CCP program

• Ongoing

• Program implemented and monitored

10. Southern Cross University afﬁliation

Recurring budget

• Continue afﬁliation with Southern Cross University to promote capacity building

• As required

• Programs implemented

Services Provided Assessment of DAs, rezoning, Section 68 and on-site sewage management applications for environmental integrity. Provision of sustainable management of environment and public health initiatives, compliance and awareness through education, legislation and policies.

PAGE 49

Lismore City Council Management Plan 2008/09 - 2011

Program name: Rangers - Enforcement Program owner: Manager Environmental Health Previous Year’s Achievements • Implementation of hand-held ticketing devices • Implementation of dog de-sexing program • Enhanced response to Environmental Health complaint investigation This Year’s Aims • Enhancement of dog de-sexing program to broader community • Expand location of on-street parking patrols and maintain target levels • Ensure comprehensive enforcement of Companion Animal Act Three Year Objectives • Encourage responsible pet ownership through enforcement and promotion • Ensure maximum parking is available through enforcement and review • Ensure enquiries and complaints are attended to in target time frames Projects

Budget

Key action steps

Target dates

1. Control and regulate parking under Council’s jurisdiction

Recurring budget

• Undertake regular patrols of all on-site and off-street parking areas • Ensure regulatory parking signs are clear and visible

• Daily patrols • Ensure daily patrols conducted • Ongoing • All signs maintained in good order

2. Manage Councils Impounding function

Recurring budget

• Ensure abandoned vehicles are removed from public roadways and reserves • Ensure early response to stray stock complaints

• As required

• Vehicles removed within 3 working days

• As required

• Stray stock removed from roads within 6 hrs of notiﬁcation

• Promote community education regarding companion animals regulations and enforcement programs • Enhance dog de-sexing program for the broader community

• Mar 09

• Awareness programs implemented

• Mar 09

• Dog de-sexing program implemented

• Carry out regular patrols and impound stray animals • Monitor and care for impounded animals and carry out regular maintenance to pound facility

• Daily

• Animals impounded as required • Regular maintenance of Pound carried out

3. Community Education

4. Administration of the Companion Animals Act and maintenance of Pound facilities

Recurring budget

• Daily

Services Provided Parking control, animal control, attendance to community complaints and enquiries.

PAGE 50

Performance indicators

Lismore City Council Management Plan 2008/09 - 2011

Program name: Economic Development Program owner: Manager – Economic Development Previous Year’s Achievements • Established a dedicated online presence for business people and investors to access information • SBRVL Lismore Promotion Program Advisory Group formed and Lismore Promotion Plan for 2007/08 compiled and implemented, together with compilation of 2008/09 Lismore Promotion Plan • Streamlined Council grants management process • Opened two historic sites and installed two major artistic works on the Wilsons Riverbank; dedicated Riverbank website upgraded; project resources for schools designed and distributed; concepts for a further two historic sites developed • Increased airport passenger numbers by 6%; installed security fencing around the terminal carpark; upgraded airport signage; commenced garden upgrades; implemented the Bird and Wildlife Management Plan • Supported and hosted the following major events to deliver and measure economic benefits: 5th Lismore Master Games, 37th NSW Annual Aboriginal Rugby League Knockout Carnival, World Youth Day, LGSA Tourism Conference, and “Warbirds Over Lismore” Airshow; assisted the Lismore Lantern Parade and 4WD Caravan, Camping and Marine Show; visitation totalled 25,000 with economic benefits valued at $2.6 million • Completed Event Management Guidelines document, plus developed the template for a Risk Safety and Security Plan for major events • Opened Nimbin Visitor Information Centre with an average of 168 visitors per day; completed Nimbin Tourism Market research • Further developed the Lismore Tourism Website (www.visitlismore.com.au) including the implementation of an online accommodation booking system which resulted in a booking increase of 450% • Significantly boosted the support to the local tourism industry via the introduction of bi-monthly newsletters, networking functions and tourism operator workshops This Year’s Aims • Establish the Small Business Incubator in South Lismore • Further develop the dedicated business website “Invest in Lismore” providing timely and quality information to local businesses and potential investors • Form strategic alliances and networks between business and industry groups, service providers and government • Update the airport’s 20 year Pavement Plan • Develop a “Sports Specific” Event Marketing Plan • Attract, support and host major events to deliver economic benefit • Promote and attract over $1 million in media coverage designed to boost tourism visitation to Lismore LGA • Develop a 3-5 year Strategic Tourism Plan • Continue to develop Nimbin Visitor Information Centre • Develop a tourism website for Nimbin • Introduce improvements to Lismore Tourism website including updated technology Three Year Objectives The overarching objective of the Economic Development Program Area is to generate economic growth and prosperity for the Lismore LGA by assisting businesses to grow and expand, attracting investment, boosting tourism and showcasing the region through events and other initiatives. Individual goals for the five divisions that make up the Economic Development Program are: 1. Business development/investment attraction – to become the first port of call for all businesses wishing to develop in the region 2. Riverbank Project – to become a major attraction for locals and visitors to the City of Lismore 3. Lismore Regional Airport – to become the pre-eminent business airport of the Northern Rivers for south-bound traffic; to become the region’s tourism airport of choice for all north-bound destinations, including international; to develop the largest aviation industrial park in the region outside Gold Coast Airport 4. Events – to be recognised as a first-rate location to host State and national events 5. Tourism – for Lismore and Nimbin to become a major regional tourism destination, offering unique and alluring experiences for domestic and international visitors PAGE 51

Lismore City Council Management Plan 2008/09 - 2011

Projects 1.

Budget

Key action steps

Target dates

Performance indicators

• Continue with the provision of holistic advice and assistance to business people seeking to invest, expand or relocate their businesses in the Lismore LGA • Support the establishment of the Small Business Incubator

• Ongoing

• Responding to 75 business and investment related enquiries

• Ongoing to Apr 09

• Building completed

• Generate quality information for local business people and potential investors benchmarking Lismore as a city and regional centre

• Ongoing

• “Invest in Lismore” website material and data updated and maintained • Attendance at minimum 1 trade event promoting “Invest in Lismore” • Four workshops / events conducted

BUSINESS DEVELOPMENT / INVESTMENT ATTRACTION

1.1 Provide support information, advice and assistance to attract investment and/ or encourage industry and business development in the Lismore LGA

$20,000

1.2 Communication with the business community

$25,000

• 1 per year

• Conduct or support industry workshops • Quarterly and/or events with key industry sectors to strengthen local industry, broaden networks and information sources 1.3 Town Centre Management

$40,000

• Engage a Centre Manager for Lismore’s CBD as part of an overall strategy to bring about revitalisation of the town centre

• Oct 08

• Apr 09

• Jun 09

1.4 SBRVL Lismore Promotion Program

Staff time

• EDU management of the Lismore Promotion Program to maximise businesses’ SBRVL contributions and develop businesses’ knowledge of how to gain leverage and capitalise on marketing and promotion campaigns

• Ongoing

• Quarterly

• Centre Manager engaged to set up and manage the program • Preparation of a coordinated strategy and vision for the town centre • Commence implementation of marketing and promotion plan for the town centre • 2008/09 Lismore Promotion Plan developed and implemented, with base-line data on results recorded • SBRVL Newsletters compiled and distributed to 3,000 business owners in Lismore Urban Area and 1,100 property owners advising of progress with promotion and marketing initiatives

RIVERBANK

2.1 Wilsons River Re-development – ongoing improvements

PAGE 52

Staff time Recurring budget

• Develop marketing material and branding for Wilsons River Experience Walk, Café and Culture Trail and CBD Historic Interest Walk • Complete Plan to remove invasive species from CBD riverbank • Document process for further historic sites in Spinks Park

• Nov 08

Marketing material completed and distributed

• Oct 08

• Plan completed

• Oct 08

• Process documented

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

3. LISMORE REGIONAL AIRPORT 3.1 Lismore Regional Airport - operations, safety and security programs

3.2 Lismore Regional Airport improvements

3.3 Master Planning for Lismore Regional Airport 4.

Staff time

• Manage the airport facility in accordance • Aug 08 with Operations Manual, incorporating the airport Safety Management System and the Transport Security Program

$40,000

• Revalidate staff training and hand wand screening system for a heightened security alert situation

• Every 12 months

Recurring Budget

• Statutory reviews of the airport Transport Security Program and Standard Security Procedures

• Nov 08

Capital Works Recurring budget

• Remediate southern 400 metres of runway • Review 20 year Pavement Management Plan • Continue with upgrade program to airport gardens

• Aug 08

• Review drainage across entire airport site

• Mar 09

• Develop a Master Plan

• Jun 09

• Draft Master Plan completed

• Bid for two State-level conferences • Bid for one major swimming event • Promote and manage the Sustainable Living Expo featured at the North Coast National A & I Exhibition

• Jun 09 • Jun 09 • Oct 08

$12,000

• Host and manage the 63rd Australian Jazz Convention

• Dec 08

Staff time

• Host and manage the 2009 NSW Pool Managers Conferencey

• May 09

• Bids submitted • Bid submitted • 32,000 attendees with projected economic benefit of $640,000 • 40 exhibitors attracted encouraging increased awareness of sustainability • Positive event evaluation report • Positive feedback from Steering Committee • 600 attendees with projected economic benefit of $369,000 • 150 attendees with projected economic benefit of $55,350 • Positive event evaluation report

$15,000

• Aug 08 • Mar 09

* pending sale

• Annual audits conﬁrm acceptance of airport management systems by regulatory authorities, Civil Aviation Safety Authority (CASA) and Ofﬁce of Transport Security (OTS) and continuation of relevant aerodrome licenses • Extra security systems and procedures under stood, in place and ready for utilisation, in the event of a heightened security alert • Reviews completed and updated to current regulations • Amendments to the Program and Procedures from the reviews are accepted by OTS • Pavement remediation completed • Review completed • The appearance of the gardens is enhanced • The value of the gardens as an asset is retained • Identify problem areas and develop remediation work methods and plans

of airport land

FESTIVALS AND EVENTS

4.1 Attract three new major external events

Staff time $12,500 (govt. grant)

PAGE 53

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

4.1 Continued

$30,000

• Provide logistical support for the Lismore Lantern Parade focussing on spectator comfort and safety

• Jun 09

• 10,000 spectators with projected economic beneﬁt of $299,000 • Positive event evaluation report

4.2 Continue to support events that have an economic beneﬁt to Lismore LGA

Staff time

• Assist with events such as: World Youth Day, Tropical Fruits, January Sporting events, Gem Fest

• Ongoing

• Positive feedback and media coverage

4.3 Event Marketing Plan to attract new visitation to Lismore LGA

Staff time

• Implement the Event Marketing Plan (2009 – 2012) actions • Develop a “Sports Speciﬁc” Event Marketing Plan which will examine satisfaction rates relevant to venue capabilities and Council support delivery

• Ongoing

• Actions implemented

• Oct 08 • Ongoing

• Plan completed • Implement approved Plan

• Develop Tourism Strategic Plan

• Jun 09

• Tourism Strategic Plan developed

• May 09

$7,300

• Continue ongoing market research for Lismore LGA • Implement actions and signage strategy

Staff time

• Upgrade Lismore Tourism website

• Aug 08

$3,000

• Develop Nimbin Tourism website in consultation with Nimbin community stakeholders • Promote and attract media coverage and attention designed to boost tourism visitation to Lismore LGA

• Apr 09

• Analysis presented to industry and Council • Three signage improvements implemented • Website upgraded with ﬁve improvements • Website up and running

$9,000

TOURISM

5.1 Implement Tourism Strategic Plan (3 – 5 years)

$9,273 *subject to success with $9,272 in govt funding

5.2 Ongoing marketing and promotion

Staff time

$8,000

5.3 Ongoing improvements to Lismore Visitor Information Centre

Staff time

5.4 Further support to enhance the development of the tourism industry in Nimbin; upgrade provision of information services to village visitors 5.5 Increase joint activities and co-operation in tourism

• Jan 09

• Jun 09

• Review all available local produce to • Jun 09 develop a greater range of merchandise

• Over $1m in public relations generated • Wide variety of merchandise available that has great market appeal • Three improvements made to the Visitor Information Centre

• Continue improvements to the Visitor Information Centre

• Jun 09

$69,360

• Continue operation of Nimbin Visitor Information Centre

• Jul 08

• Accreditation standards met

Staff time

• Continue to encourage industry participation through co-operative marketing, famils, networking opportunities and consultation • Maximise promotional opportunities and marketing plans with Northern Rivers Tourism and Tourism NSW

• Bi-monthly

• Bi-monthly tourism newsletter distributed • Two networking functions held for tourism operators • Co-operative marketing initiatives developed and implemented

• Every 6 months • Ongoing

Services Provided Business/industry development and expansion, co-ordination of the Riverbank Project, management of Lismore Regional Airport, festivals and events, together with tourism development/marketing, plus management of the Lismore and Nimbin Visitor Information Centres. PAGE 54

Lismore City Council Management Plan 2008/09 - 2011

Program name: Information Services Program owner: Manager Information Services Previous Year’s Achievements • Developed a new IT Disaster Recovery Plan and commenced the testing of the recovery mechanisms for key IT infrastructure • Completed the Post-Implementation Review for the Authority Implementation Project This Year’s Aims • Complete the implementation of the major phases of the Electronic Documentation Records management System • Continue with the development of an enhanced Disaster Recovery strategy for Council’s key systems Three Year Objectives Continue with the strengthening of the IT infrastructure through further testing of the IT Disaster Recovery Plan and the implementation of server consolidation using virtualisation to reduce risk.

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Continue with the implementation of the Electronic Document Management System

Reserve

• Recruit for Systems Administrator • Commence Software Implementation

• Sep 08 • Oct 08

• Go Live

• Mar 08

• Position ﬁlled • Project Implementation Plan complete • System operational

2. Commence Server consolidation/ replacement program

Recurrent

• Implementation of server virtualisation software • Consolidation of Servers complete

• Aug 08

• Software operating

• May 09

• Server hardware decommissioned

3. Further utilisation of the AUTHORITY system

Recurrent

• Review use of all modules in both Authority and i-Services • Identify training needs and deliver where funding is available

• Ongoing

• Documented review complete • Training plan created

• Identify opportunities for developing LSAC as an IT DR site

• Mar 08

• Commence acquisition of DR equipment and technologies

• Mar 09

4. Enhance Disaster Recovery facility at LSAC

Recurrent

• Ongoing

• Updates to IT Disaster Recovery Plan to reﬂect identiﬁed opportunities • Equipment installed and operational

Services Provided IT Helpdesk support, business analysis, GIS, Web page development, application support and telecommunications planning.

PAGE 55

Lismore City Council Management Plan 2008/09 - 2011

Program name: Community Services Program owner: Manager Community Services Previous Year’s Achievements • Riverview Park, Crozier Field, Richards and Mortimer Oval sports ﬁeld lighting • Master Plans for Lismore Park Precinct 1 and Nesbitt Park • Homeless Shelter planning and development • Social Impact Assessment Policy and Guidelines • Secured funding for National Living Library Strategy • Completion of Bundjalung Stories Part 2 • Lismore declared a Refugee Welcome Zone This Year’s Aims • Function and ﬁt out of Lismore Sports and Aquatic Centre and Youth Plaza design • Cultural Precinct – development of affordable new Gallery concept design • Delivery of violence prevention training to young people • Delivery of National Living Library Strategy • Development of Lismore Homeless Shelter • Riverview Park Plan of Management • Apply for multi-cultural worker (funding application – former Regional Partnerships Program) Three Year Objectives Facilitate the provision of community services that support the cultural, social and recreational needs of the community. Projects

Budget

Key action steps

Target dates

Performance indicators

1. National Living Library Strategy

$75,000

• Develop website and resources

• Jul 08

• Develop and implement promotional strategy • Establish National Network

• Oct 08

• Evaluation and Final report

• Dec 08

• Website and resources launched • Conference presentations and media promotions • National Network Ofﬁce established • Final Report presented

• Develop brief for consultant

• Jul 08

• Appoint consultant • Draft DAIP received • DAIP completed

• Jul 08 • Aug 08 • Sep 08

• Oct 08

2. New 5 Year Disability, Access and Inclusion Plan (DAIP)

$15,000

3. Social and Community Plan

$7,000

• Implement strategies identiﬁed within the Plan for 2008-2009

• Ongoing

• Strategies implemented Report quarterly via Management Plan and annually to CSPAG

4. Crime Prevention Plan

$17,500

• Implement of crime prevention strategies • Bi-monthly consultation with NGOs for program delivery • Ongoing implementation coordination by staff

• Ongoing

• Training delivered by partner NGOs • Quarterly reports to Council • Staff continue to coordinate implementation

5. Crime Prevention

$40,000

• Delivery of violence prevention training to Indigenous youth • Deliver two Train the Trainer courses

• Ongoing

• At least one training session delivered • Two courses delivered within the ﬁnancial year • Three programs delivered to young people

(pending NSW AG funding)

• Deliver three violence prevention programs to young people

PAGE 56

• Brief completed by due date • Consultant appointed • Draft received • DAIP completed

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

6. Homeless Shelter

$20,000

• Coordinate project partners to ﬁnalise management for the shelter

• Jul – Sep

• Implement mitigation strategies identiﬁed in the Social Impact Assessment • Assist project partners in seeking operational funds

• Ongoing

• Shelter management ﬁnalised prior to opening of the shelter • Mitigation strategies implemented

• Ongoing

• Staff assistance provided

• Provide best practice advice on function and ﬁt-out components

• Ongoing

• Determine management model

• Jul 08

• Recruit Centre manager

• 3 months prior to opening • By opening week • Sep 08

• Research undertaken and best practice advice provided • Management model determined • Manager appointed by due date

7. Lismore Sports and Aquatic Centre

• Recruit Centre staff • Finalise stafﬁng employment arrangements 8. Cultural Precinct

9. Riverview Park Plan of Management

10. Nesbitt Park

• Essential staff recruited by opening week • Arrangements completed by due date • Meetings arranged with key decision makers • Draft concept design completed

• Continue to lobby state and federal government for funding • Develop affordable concept design for new gallery building

• Ongoing

• Review previous plan (generic) • Consult with user groups

• Jul 08 • Sep 08

• Draft plan completed

• Feb 09

• Final plan completed

• Apr 09

• Endorse draft Master Plan

• Jul 08

• Master Plan endorsed

• Construct children’s playground, Stage One • Construct shade structure over playground

• Mar 09

• Stage One children’s playground completed • Shade structure in place

• Jul 08

• Apr 09

• Plan reviewed • Meetings held with all user groups • Draft completed by due date • Final plan completed by due date

Services Provided Community development, social planning, recreation planning and development, Aboriginal community development, crime prevention and youth development initiatives.

PAGE 57

Lismore City Council Management Plan 2008/09 - 2011

Program name: Gingerbread House Occasional Child Care Program owner: Manager Community Services Previous Year’s Achievements • Catering for multi cultural families – acquired resources and employed a multi-cultural support person • Repaired all toilet cisterns • Installed blinds at the back of the building • Redevelopment of front playground – capital budget to be submitted again in 2008-2009 This Year’s Aims • To continue to support existing families attending Gingerbread House and encourage new enrolments • Maintain high standard of care to Gingerbread House families • Obtain new 3 year licence • Host Grandparents’ Day • Comply with Children Services Regulations Three Year Objective To provide each child with a caring, stimulating, secure and welcoming environment.

Projects

Budget

Key action steps

Target dates

Performance indicators

1. Renovation of front playground (pending budget allocation)

$12,000

• Kidsafe inspection • Review recommendations

• Jul 08 • Jul 08

• Obtain quotes

• Jul 08

• Oversee works

• Sep 08

• Inspection completed • Review recommendations and identify work to be undertaken • Obtain minimum of two quotes for each section • Work completed by due date

• Advertise for committee members in newsletter • Meet on a regular basis to plan celebrations • Undertake celebrations

• Jul 08

2. Form committee to organise 20 Year celebrations for Gingerbread House service (October 2008)

Recurring budget

3. Prepare for DOCs licencing at end of 2008

$500

• Complete all relevant paperwork for self-evaluation

• From Jul 08 • Paperwork complete prior to licence submission

4. Continue to support diversity and promote cross-cultural exchange

N/A

• Promote Gingerbread House services to diverse community groups

• Ongoing

• Listed groups contacted a minimum of once per year • Increased enrolments from these groups

• Consult with staff and develop room plan • Re-arrange furniture and ﬁttings

• Aug 08

• Ofﬁce plan completed by July • Staff space re-organised by Christmas 2008

• Set a date • Send out notices • Host event

• Aug 08

• Oct 08

• Provide service and advocacy for refugee families, Women’s Refuge, Women Up North • Consult with group organisers/ representatives • Consult with refugee support groups • Approach Rural Health re Indigenous children at caravan parks 5. Re-organise front ofﬁce space

6. Plan and hold a grandparents’ day

$250

$50

Services Provided Occasional childcare for 0 – 6 years old. PAGE 58

• Dec 08

• Include minimum of two parents on committee • Meetings held fortnightly from July – September • Events held in Oct 08

• Event held by due date

Lismore City Council Management Plan 2008/09 - 2011

Program name: Koala Child Care Centre Program owner: Manager Community Services Previous Year’s Achievements • NCAC May 2007 Decision, Centre accredited until February 2009 • Centre veranda stabilised • Guttering replaced in the children’s playground This Year’s Aims • Reattain 3 Year DOCS licence in October 2008 • Facilitate visits by Indigenous performers at the Centre • Make repairs to Centre entry alcove Three Year Objective To provide high quality child care and education for client families that meets and reﬂects community needs. Projects

Budget

Key action steps

Target dates

Performance indicators

1. Implement the NCAC Quality Improvement and Accreditation System

Recurring budget

• Use Centre’s ongoing NCAC Improvement Plan to devise and implement a work plan

• Feb 09

• Consult with Koala Advisory Panel, clients and staff to assess current standards of care • Meet licence requirements

• Monthly

• Self Study report submitted Feb 09 • Goals in work plans achieved • Consultation with staff & families through regular meetings and newsletters • Records of consultations maintained

• Conduct client surveys

• Quarterly

• Network with local community services to meet child, client and staff needs • Continue with referral process for children’s additional developmental needs

• Bi- monthly

• Liaise with families regarding Centre’s program evaluation • Utilise community resources to reﬂect the Centre’s cultural diversity

• Quarterly

2. Encourage community involvement in Centre’s operations

• Annually

• Ongoing

• Centre Licence renewed Oct 08 • ASPARD Documentation submitted approved for 09/10 • Quarterly Service Evaluation Survey >75% favourable • Effective liaison with professional bodies • Successful referrals of children with additional needs to and from Community Health and Communities for Children PALS Program • Delivery of program evaluation to all families • Mereki performs at the Centre for the children at least twice per year

PAGE 59

Lismore City Council Management Plan 2008/09 - 2011

Projects

Budget

Key action steps

Target dates

Performance indicators

3. Provide programs that respond to the developmental needs of the children

Recurring budget

• Provide staff non-contact teaching time to allow for program evaluation

• Ongoing

• Rosters and budget organised to give 15 hrs per year non-contact programming time to all teachers • Satisfactory reports from Sate and Federal Government agencies • Program evaluations produced each quarter Increase the Centre’s resources to reﬂect diversity using the internet and clip art • Minimum of 95% feedback from client families

• Consult with clients to assess children’s • Ongoing individual needs, skills and interests

4. Provide appropriate staff training

• Review children’s learning environment to stimulate their curiosity and interest

• Ongoing

• Provide quarterly developmental summaries of children to client families

• Quarterly

• Identify individual staff training needs through the skills assessment and performance evaluation systems

• Quarterly/ • 100% of teaching staff annual needs attends an average of identiﬁcation three in-service training sessions per year • Monthly • 100% attendance assessment

• Staff attendance at available staff training 5. Building maintenance

• Replace Possums Room air-conditioner • Dec 08 • Replace damaged timber on Centre entry alcove

Services Provided Early Childhood Education, Community Consultation and Child Protection.

PAGE 60

• Apr 09

• Air conditioner replaced • Damaged timber repaired

Lismore City Council Management Plan 2008/09 - 2011

Program name: Lismore Outside School Hours Care Centre Program owner: Manager Community Services Previous Year’s Achievements • Achieved the National Childcare Accreditation Council’s accreditation with High Quality results. • The service is registered with the Department of Community Services • Secured a contract to lease the Lismore Public School Canteen to comply with Australian Health Standards • SES attended the service and educated the children on their role within Emergency Services • Established a Library and achieved the Book Appreciation Project from 07/08 This Year’s Aims • Meet and maintain current accreditation and licensing legislations • Comply with new ‘spot check’ regulations of the National Childcare Accreditation Council and Department of Community Services • Maintain the current attendances with view to increase to 80 CCB places per day • Continue to integrate children with special needs into the service with the ﬁnancial assistance of Inclusion Support Subsidy Scheme • Centre Staff trained in First Aid and Child Protection Legislation • Implement the Federal Government’s new Child Care Management System Three Year Objectives To provide High Quality after school hours care for the working and studying families within the community. Projects

Budget

Key action steps

Target dates

Performance indicators

1. Children’s Art Competition

$100

• Consult local businesses including LCC to display works of art produced by the children and seek sponsorship to provide prizes

• Nov 08

• Local businesses donate prizes for the children • Lismore City Council displays artworks • Media release circulated to all media prior to display opening

2. Police Anti-Bullying Campaign

• Visit from Police Community Liaison ofﬁcer to give advice and information to children on the effects of bullying and what actions the children need to take if this is affecting their daily lives

• Dec 08

• Increased awareness of the impact that bullying has on our community • Children develop strategies on how to deal with bullying

3. Paddle pop stick sculpture show

$95

• Children create their own conceptual • Apr 09 sculptures for display at Lismore Library • Arrange with the Lismore Library a suitable timeframe to display the works of art • Families are invited to view their children’s art works at the Library

4. International Day of Families 2009

• To program a week of activities reﬂecting the concept of the family • Encourage parents to donate time or skills that can be utilised in the week’s activities • Have an afternoon where parents are encouraged to have afternoon tea at the centre

• May 09

• The children spend 4-5 weeks working on their sculpture • Artworks are displayed, all families/friends invited to view the display • Increase awareness and familiarity with the Library • Increased awareness of concept of being a family • Families share experiences, parents spend quality time with children to promote positive role- modelling • Increased parent/ guardian participation with view to strengthening the support network between families

Services Provided Community Service. Outside School Hours Care. PAGE 61

Lismore City Council Management Plan 2008/09 - 2011

Program name: Lismore Regional Gallery Program owner: Manager Community Services Previous Year’s Achievements • Increased Gallery membership/community • Progression of new building project • Develop new systems to allow the Gallery to become more user-friendly • Built a strong collection • Developed innovative exhibitions This Year’s Aims • Raise funds for the new building • Progress a new up-to-date website • Increase Gallery support in the community • Curate signiﬁcant exhibitions establishing the Gallery nationally • Acquire new artworks for the Collection Three Year Objective To maintain high quality and nationally signiﬁcant exhibitions and to assist with the development of a new purpose-built Gallery. Projects

Budget

Key action steps

Target dates

Performance indicators

1. Raise funds and lobby for the construction of the new building

$23,000 + staff time

• Form a network of people able to assist with fundraising • Conﬁrm contacts with government representatives

• Ongoing

• Ongoing contact with persons who can assist in securing ﬁnancial support for the new building • Formation of an effective networking group • Cash returns

2. Develop nationally signiﬁcant exhibitions

Staff time

• Curate exhibitions featuring nationally signiﬁcant artists like Ricky Swallow, William Robinson and John Olsen

• Ongoing

• Produce and develop 2 major exhibitions

3. Provide input and specialist technical knowledge into the design of the new Gallery building

Staff time

• Meet with stakeholders and research other facilities to evaluate the best model for Lismore’s needs

• Ongoing

• Provide informed advice for Gallery facilities • Concept plan completed

4. Grow the Gallery community and increase membership

Staff time

• Develop support material for the newsletter, webpage, e-updates and panels that is informative and inclusive

• Ongoing

• Quarterly newsletters produced • Increase in membership numbers

5. Develop a user-friendly website with full program details and projects online

Staff time

• Provide staff training in specialists areas • Ongoing • Consistently list full program on the website

• Oct 08

• Up-to-date program online • Informed staff

Services Provided Promote arts and culture within the region through advocacy and programs, and assist in the establishment of a new Gallery.

PAGE 62

Lismore City Council Management Plan 2008/09 - 2011

Program name: Library Services Program owner: Manager Community Services Previous Year’s Achievements • Australia-wide development of Living Libraries following Lismore’s successful program • Successful promotion of Lismore Let’s Read Program • Growth in promotional activities at Lismore and Goonellabah libraries This Year’s Aims • Establish a teenage youth monthly program • Introduce the Navigator Audio Read program to the Housebound service • Complete a comprehensive withdrawal program of aged book stock Three Year Objectives Projects

Budget

Key action steps

Target dates

Performance indicators

1. Develop and maintain programs for children and teenagers

Recurring budget

• Expand Baby Bounce to Goonellabah branch

• Sep 08

• Develop monthly teenage program at Lismore Library • Continue Lismore Let’s Read program

• Jul 08

• Increase in number of participants • Positive entries in Comments Book • Number of participants • Positive entries in Comments Book • Number of book packs distributed • > 75% parental satisfaction from survey results

• Make available display space to community organisations • Participate in local events

• Jul 08

2. Promote the Library within the community

Recurring budget

• Ongoing

• Jul 08

• Number of displays • Number of media features • Increase in door count statistics • Number of events held

3. Increase library membership

Recurring budget

• Offer extended library opening hours

• Ongoing

• Increased door count • Increase in loan statistics • Positive entries in Comments Book • Increased percentage of resident members

4. Maintain quality bookstock

Recurring budget

• Read wide range of book reviews • Fulﬁl Requests for Purchase

• Ongoing

• Number of reviews undertaken • Number of requests successfully met within a two week timeframe • Number of suppliers accessed • Number of materials acquired • Monitor age of bookstock • Removal of aged bookstock from circulation

• Ongoing

5. Train and support staff

Recurring budget

• Source materials from variety of suppliers • Purchase all locally produced material

• Ongoing

• Maintain a vigorous culling program

• Ongoing

• Ensure appropriate training is available to all staff • Source new training programs for inclusion in Training Plan • Review staff training requests

• Ongoing

• Ongoing • Ongoing

• Number courses attended by staff • Number of staff trained • Number of new programs undertaken • Number of requests met

Services Provided A regionally recognised service in the delivery of internet, research, children’s education and supply of reading / electronic materials. PAGE 63

Lismore City Council Management Plan 2008/09 - 2011

Lismore City Council

Statement of Revenue Policy and Miscellaneous Items

PAGE 65

Lismore City Council Management Plan 2008/09 - 2011

General and Special Rates The Minister for Local Government has announced that the allowable rating increase for 2008/09 will be 3.2%. To meet its recurrent obligations towards works and services, Council will increase General Fund rates by the full 3.2%. The allowable rating increase equates to an income increase of $676,000 over the 2007/08 rating base. Council has also been advised by the Department of Local Government that it has a shortfall of income from 2007/08 rate income of $19,410. Council proposes to include this amount within the 2008/09 allowable income calculation. Council introduced a base amount for all rating categories in the 2005/06 rating year. This amount was determined by assessing all costs incurred by Council that could reasonably be said to be common to all ratepayers regardless of property use or location. The base amount for 2008/09 has been increased by the 3.2% allowable rating increase to $299. The balance of each rate assessment will be levied using an ad valorem rate i.e. the valuation multiplied by a rate in the dollar. Rates will be levied on three categories of property: - Business, Residential and Farmland. The proposed rate in the dollar and base amount for each of the rating category options for 2008/09 are detailed below: 2008/09 General Rate Base Amount plus Ad Valorem Rate – 3.2% increase plus carry-forward adjustment of $19,410 Category

Rate in $ (cents)

Base Amount ($)

Yield ($’000s)

Proportional Contribution (%)

Business - Inner CBD

3.6284

$299

1,492

6.9

Business – Urban

1.4424

$299

2,711

12.4

Business – Other

0.9650

$299

106

0.5

Business – Nimbin

1.2327

$299

0.3

Residential -Urban/Village

0.6359

$299

10,889

50.0

Residential – Rural

0.5128

$299

3,060

14.0

Farmland

0.4502

$299

3,466

15.9

Rates

Sub-Total

21,795

Special Rate Flood Levee Total

0.0611

Min $2.00

100

21,895

100%

To calculate your general fund rates for 2008/09, you will need your land valuation as at 1/7/2006 base date and multiply it by the rate in dollar of the rating category applicable to your property and then add the base amount of $299. For example: A Residential – Urban/Village property with a land value of $100,000, the rates would be = $100,000 X 0.6359 (of a cent in the dollar, the urban/village rate) = $635.90 plus $299 (the base amount) = $934.90. If your property is within the area that pays the Flood Levee rate you will need to multiply the valuation by the rate in the dollar, if the product of that sum is less than $2.00, you would pay the $2.00 minimum; if the property had a land value of $100,000 the ﬂood levee would be: - $100,000 x 0.0611 (of a cent in the dollar) = $61.10.

PAGE 66

Lismore City Council Management Plan 2008/09 - 2011

Sewerage Charges A copy of Council’s “Wastewater Usage Charging Strategy”, which sets out the methodology used to arrive at the sewerage charges, is available from Council’s Corporate Centre. In summary, (with the exception of Clunes) wastewater charges are determined by the following formula: Annual Wastewater Charge = No. of Equivalent Tenements (ET) x Charge per Equivalent Tenement ($476.00) An Equivalent Tenement refers to an assumed discharge to the sewerage system which is equivalent to that discharged by a ‘standard’ detached dwelling house. Under this charging regime a detached dwelling house, (having an ET value of 1.0) is charged $476.00. All other forms of development are charged based on their calculated ET value, with the method of calculating ET values being speciﬁed within Council’s “Wastewater Usage Charging Strategy”. Under this strategy, calculated ET values are rounded to the nearest one tenth of an ET and a minimum value of 1.0 ET is applied to all assessments. For properties with multiple tenements or more than one equivalent tenement, a schedule of charges is also available from the Administrative Centre. A summary of sewerage charges follows: Charge

Annual Charge ($)

Number of Services

Yield ($’000s)

Sewerage Charges: Lismore – ( Includes Nimbin & Perradenya) For single unit dwelling houses

$476.00

9,746

$4,639

For residential ﬂats for each unit of occupancy

$333.20

1,308

$435

For non-domestic properties (excluding properties within the established strength category), per equivalent tenement or part thereof as indicated within Council’s sewer pricing strategy

$476.00

2,810

$1,338

For properties not connected to a sewerage scheme and able to do so and located within 75 metres of a Council sewer

$285.60

497

$142

$206.50

205

$42

14,566

$6,596

253

$19

Clunes Charge: For unconnected properties within the proposed Clunes sewer scheme area TOTAL Liquid Trade Waste Annual Inspection Charge: Inspection of trade waste pre treatment devices for Cat. 2 & 3 discharge

$75.80

Waste Management Charges Council has reviewed the various services that it offers with particular emphasis on landfill reduction. A range of options that encourages recycling and introduces choice in the size of bins collected is now available at various prices. Maps of the areas covered by these services are available for viewing at Council’s Administration Centre: a) Waste Collection Charges These charges are levied for the actual collection and removal of waste from a property, where Council makes the service available. Council must approve the type and size of bins used. For Domestic Services: Integrated Waste Collection: This charge is applicable to all urban residential properties receiving the service within the defined collection area. The service is a weekly 240 litre organic bin and a fortnightly 240 litre recyclable bin plus a fortnightly 140 litre waste bin collection service. Integrated Waste Collection - Urban Half: This charge is applicable to all urban residential properties receiving the service within the defined collection area. The service is a fortnightly 240 litre organic bin and a monthly 240 litre recycling bin plus a monthly 140 litre waste bin collection service.

PAGE 67

Lismore City Council Management Plan 2008/09 - 2011

Integrated Waste Collection – Waste Plus: This charge is applicable to all urban residential properties receiving the service within the defined collection area. The service is a weekly 240 litre organic bin, a fortnightly 240 litre recyclable bin plus a fortnightly 240 litre waste bin collection service. The provision of the additional 240 litre bin is at the customer’s costs. Integrated Waste Collection – Premium: This charge is applicable to all urban residential properties receiving the service within the defined collection area. The service is a weekly 240 litre organic bin, a fortnightly 240 litre recyclable bin plus a weekly 240 litre waste bin collection service. The provision of the additional 240 litre bin is at the customer’s cost. Integrated Waste Collection – Discount: This charge is applicable to all urban residential properties receiving the service within the defined collection area. The service is a weekly 240 litre organic bin, a fortnightly 240 litre recyclable bin plus a fortnightly 80 litre waste bin collection service. The provision of the 80 litre bin is at the customers cost. Waste Collection – Special Needs: This service is available on application and requires approval by the Manager – Business Services. It is available for customers with health or mobility problems, and will be assessed on a ‘case by case’ basis. The service is available to residential properties only. The service consists of a fortnightly 240 litre waste bin collection service collected from and returned to the property by the waste truck driver or a variation on this depending on assessment by the assessment team. Waste Collection – Rural: This charge is applicable to all properties within the service areas as defined, outside the urban area of Lismore and receiving the collection service. The service is a weekly 240 litre waste bin and a 240 litre fortnightly recycling bin collection service. Waste Collection – Rural Half: This charge is applicable to all properties within the service areas as defined, outside the urban area of Lismore and receiving the collection service. The service is a fortnightly 240 litre waste bin and a monthly 240 litre recycling bin collection service. For Non-Domestic Services: Commercial/Industrial Integrated: Urban: This charge is applicable to all commercial/industrial properties receiving the service within the defined collection area. This service is one 240 litre waste bin collection per week and a 240 litre resource recovery bin collection per week. Waste Service Delivery Charges- Application: All waste collection charges are an annual charge, either under Section 496 or 501 of the Local Government Act. This, in effect, means that the charge will be applied for the whole year regardless of the number of times the service is utilised. If a service is no longer required and Council is notified to that effect, the charge will still apply in the rating year in which it was levied, but will not be charged in future years. The exception to this is where a charge has been wrongly applied to an assessment such as where the charge was levied for two services and only one was received or where no service was available. When a service or additional service is requested during a rating year, the cost of the service will be calculated on a quarterly pro-rata basis from the next rate instalment period after the service is requested b) Waste Management Charges In addition to collection charges, Council also levies a number of other charges, which are used to implement waste management and reduction programs. Waste Availability: This charge applies to all rateable properties where the waste collection service is available, but not being utilised, excluding those properties located within the Nimbin Section 94 Plan area paying the Nimbin Transfer Station charge. Waste Minimisation: This charge is applicable to all rateable properties except for those rateable properties within the Nimbin Section 94 Plan area paying the Nimbin Transfer Station charge. This charge is for the provision of recycling services, waste strategy and policy development, other waste reduction programs, waste education services and two waste vouchers. Nimbin Transfer Station: This charge is applicable to all rateable properties within the Nimbin Section 94 Plan area, not receiving a waste collection service, charged on a per dwelling basis. A copy of the Nimbin Section 94 Plan area is available at Council’s Administration Centre.

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Lismore City Council Management Plan 2008/09 - 2011

The various waste collection and management charges and revenues raised can be summarised as follows:

Charges

Charge $

Services

Yield ($’000s)

Integrated Waste Collection

$185.00

10,353

$1,915

Integrated Waste Collection - Urban Half

$105.00

385

$40

Integrated Waste Collection – Waste Plus

$303.00

$12

Integrated Waste Collection – Premium

$355.00

Integrated Waste Collection – Discount Service

$138.00

Waste Collection – Special Needs

$216.00

Waste Collection – Rural

$195.00

2,904

$566

Waste Collection – Rural Half

$111.00

255

$28

$195.00

1,935

$377

Waste Collection Domestic – Urban

Rural

Waste Collection – Rural Organic Non-Domestic – Urban Commercial/Industrial Integrated – Urban Waste Management Waste Availability

$6.00

803

Waste Minimisation

$30.00

17,461

$524

Nimbin Transfer Station

$70.20

464

$33

Water Charges Council’s water charging structure is made up of two tiers, a ‘consumption charge’ based on actual water consumed and a ‘fixed service charge’ dependent on the size of the water service. In addition, a small amount of revenue is generated from fire services. a) Consumption Charges Water consumed through the meter will be charged at $1.70 per kilolitre. The estimated income from consumption is $4,614,000 (2.714 megalitres at $1.70 per kilolitre). b) Fixed Service Charges A summary of the fixed service charges follows: Charge

Annual Charge ($)

Number of Services

Yield ($’000s)

20mm service

$100.00

11,802

$1,180

25mm service

$156.25

484

$76

32mm service

$256.00

201

$51

40mm service

$400.00

148

$59

50mm service

$625.00

132

$82

65mm service

$1,056.25

80mm service

$1,600.00

$11

100mm service

$2,500.00

$45

150mm service

$5,625.00

$11

Unconnected properties*

$100.00

373

$37

Fire service*

$100.00

Perradenya (Recycled) TOTALS

No Charge

13,285

$1,566

*Conditions apply ** Excludes Perradenya

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Lismore City Council Management Plan 2008/09 - 2011

Stormwater Management Services Charges The Stormwater Management Services charge is applied to rateable land within the Lismore urban area. There are exemptions to the charge with vacant and Crown land (including Department of Housing) most prominent. For residential lots the charge will be $25.00. For residential strata and company titled land, the charge will be $12.50 per unit. For business/industrial properties, however, the charge will be area-based with a minimum charge of $25 for properties up to 350m_ and an additional $25 for each unit of 350m_ or part thereof. For a property of 850m_ the charge would be $75 (850m_ ÷ 350m_ = 2.42 units, rounded up to 3 = 3x$25 = $75). Business/industrial properties over 4,200 m_, dependent upon the outcome of an assessment of the property to determine the proportion of the property that is impervious, will be charged a minimum $300 with an additional charge of $25 per 350m_ or part thereof that is declared impervious. For owners of business/industrial properties over 4,200m_, an appeals process against the level of the charge is in place and a copy is available from Council’s ofﬁce. Business strata units and company titled units will be charged by determining the actual charge for the whole of the property and then dividing that charge by the total unit entitlement, either strata or company, and then multiplying that product by each strata or company title entitlement to determine the charge for each strata with the a minimum charge of $25. The following is a summary of stormwater management service charge-related works to be provided in 2008/09: Stormwater Management Service

Funded from Stormwater Management Services Charge

Funded from Other Sources

Other Sources

Ratio Stormwater Management Services: Other Sources

Infrastructure services (enhancement of current practices)

$67,400 Wilson Catchment $15,000 Tucki Tucki Catchment

$666,000

Stormwater component of roads and drainage, design, construction and trunk drainage

1:8.1

Infrastructure services (new treatments)

$70,000 Wilson Catchment $25,000 Tucki Tucki Catchment

$40,000

Minor works, roads and drainage

1:0.4

Infrastructure services (new treatments) – repayments

$12,600

N/A

Maintenance of treatment devices

$34,500

$12,000

Maintenance of infrastructure, roads & drainage

1:0.3

Business assessment and education

$39,000

$50,000

Urban Sustainability Program grant

1:1.3

Community Education

$50,000

Urban Sustainability Program grant

1:1

Information gathering / administration

$60,800

$83,000

Environmental Health Services, water monitoring, public health

Totals

$374,300

$901,000

N/A

1:1.4

1:2.4

The Stormwater Management Plan 2007 acts as the guiding document for the proposed stormwater management services. Strategies and actions have been developed from this which are consistent with the Northern Rivers Catchment Action Plan and contemporary best practice methods.

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Lismore City Council Management Plan 2008/09 - 2011

Pension Rebates Rebates are available to eligible pensioners who are solely or jointly liable for the payment of rates and charges. The rebates are as follows: a) 50% of combined general rates and waste management charges up to a $250.000 maximum b) 50% of water consumption and ﬁxed service charges up to an $87.50 maximum c) 50% of sewer charges up to an $87.80 maximum

Pricing Policy for Goods and Services Provided by Council The intent of a Pricing Policy is to disclose to all stakeholders the rationale behind the fee established for any Council product or service including: • the true cost of providing a product or service; • the extent to which the general community benefits from the product or service, and therefore the extent that the cost of the product or service will be subsidised from rate revenue, i.e. the public-good component or community service obligation; • the extent to which the user or person benefiting from the product or service, will be asked to contribute to the cost of its provision, i.e. the user contribution; and • strategies for moving the current fee to the position determined by the policy, i.e. the target cost recovery. The underlying principle of the Pricing Policy is that the role of property rates and general purpose income will be to finance the public-good component of services and attendant community service obligations, and that users will be called upon to finance the cost of producing goods and services from which they derive a benefit. The Pricing Policy, included in Council’s Policy Manual, details the above elements for every product or service supplied by Council, and can be reviewed at Council’s Administration Centre. Published with the Management Plan is Council’s schedule of Fees and Charges which includes for each product or service the nomination of a pricing category, selected from the seven possible pricing outcomes as included in the Pricing Policy and as listed in Council’s Fees and Charges booklet. Council has adopted a 3.0% CPI minimum increase for 2006/07. A copy of the detailed Fees and Charges is available from Council’s Administration Centre.

Borrowings Council is required to submit a program of new borrowings, seeking approval from the Department of Local Government on an annual basis. The program of new anticipated borrowings to be submitted is shown below: 1 2. 3. 4. 5. 5.

Lismore Sports and Aquatic Centre Cycleways & Footpaths Trunk Drainage Tertiary Crusher - Quarry Mains Replacement – Sewer Mains Mains Replacement – Water Mains Total New Borrowings

$1,424,000 $200,000 $ 250,000 $ 350,000 $1,000,000 $1,000,000 $4,514,000

In addition to new borrowings, borrowings unexpended from previous years are to be applied to the following projects: 1 2. 3. 4.

Regional Roads Timber Bridge Replacement Program Lismore City Hall Goonellabah Sports and Aquatic Centre Lismore Homeless Shelter Total Previous Years Borrowings

$1,350,000 $ 100,000 $1,312,000 $100,000 $2,862,000

The total of all borrowings to be applied in 2008/09 is $7,376,000 New borrowings are proposed to be sourced from the banking sector via a selective tendering process.

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Lismore City Council Management Plan 2008/09 - 2011

Dividends In accordance with section 409 (6) of the Local Government Act (1993), a dividend may be paid at the end of each ﬁnancial year from water and wastewater funds. Council has considered the “Best-Practice Management of Water Supply and Sewerage” guidelines issues by the Department of Energy, Utilities and Sustainability and while of the opinion that it substantially meets the qualitative criteria to qualify for a dividend payment, the funds do not meet the ﬁnancial performance criteria. As such, a dividend from the operating result of the funds is not anticipated in 2008/09. Therefore, dividends will only be paid in 2008/09 for the mandatory taxation equivalents component and this equates to $8,100 from water and $18,500 in wastewater.

Miscellaneous Items Asset Sales There are no major asset sales planned for this ﬁnancial year other than commercial, industrial or residential land held for resale. Sales of plant and equipment will occur as a result of normal business transactions. Programs of a Commercial Nature and National Competition Policy (NCP) The following major programs undertaken by Council are considered to be of a commercial nature: Category One Businesses (Turnover > $2 million) 1. Lismore Water - Water Supplies 2. Lismore Water - Wastewater Services 3. Northern Rivers Quarry & Asphalt 4. Northern Rivers Waste - Collection and Disposal

Category Two Businesses (Turnover < $2 million) 1. Commercial Property Management 2. Lismore Memorial Gardens 3. Koala Long Day Care Child Centre

In accordance with the NCP guidelines, all the above programs have adopted the principle of competitive neutrality in relation to their business undertakings. This means that Council includes, as part of its costing processes, all direct and indirect costs, plus taxes that a competitor or private sector operator would face in the operation of a similar business. The taxes included are known as taxation equivalent payments (TEPs) and are based on the following principles: • Payroll Tax – 6.0% on programs with a salary threshold above $600,000 • Land Tax – Based on the Office of State Revenue ‘sliding scale’ effective from January 1, 2006 • Company Tax - 30% of average operating profit for previous three years These figures are applied only where the effects are considered to be material. In certain cases the application of competitive neutrality will result in the Council service incurring an operating loss. In these situations Council has determined there is a community service obligation and will continue to subsidise those programs. Estimate of Total Salaries and Wages The estimate for total salaries and wages for 2008/09 is $19,479,000. This is based on the estimated total salaries and wages for 2007/08, plus the employment of 5 additional staff instead of casual labour, a wage indexation increase of 3.2% in November 2008 and a 1% allowance for skills step movements, re-grading and other award-related payments. The following is a summary of salary and wages information for the past five years: Financial Year

Total Salaries and Wages

% Increase

Equivalent Full Time (EFT) Staff Numbers

EFT Average Cost

2004/05

$14,508,000

N/A

275.92

$52,580

2005/06

$16,095,000

10.9%

265.32

$60,663

2006/07

$16,583,000

3.0%

289.27

$57,327

2007/08*

$18,444,000

11.2%

293.9

$62,756

2008/09

$19,350,000

4.9%

298.9

$64,737

* Estimate based on actual costs to March 28, 2008

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Lismore City Council Management Plan 2008/09 - 2011

Summary of Principal Asset Replacement and Major Works Programs 1. Urban Roads – Program Manager – Darren Patch a) Urban Roads Construction b) Kerb & Guttering To be determined by Management based on safety and legal liability priorities c) Urban Roads - Footpath & Cycleways Construction Footpaths Cycleways Program d) Drainage Construction To be determined by Council 2. Rural Roads – Program Manager – Darren Patch a) Rural Roads Construction b) Rural Roads – Footpaths c) Bridge Construction d) Others Nimbin Carpark Lighting 3. Parks & Recreation – Program Manager – Darren Patch Sun Protection Strategy Sun Protection Strategy – Nimbin Blister Shade Sail Urban Recreation Facilities Fund (URFF) – To be determined by Council Rural Recreation Facilities Fund (RRFF) – To be determined by Council Lismore Park Master Plan Precinct One (URFF) Nesbitt Park Development (URFF) 4. Trafﬁc & CitySafe – Program Manager – Scott Turner Street Lighting – General Street Lighting – Nimbin Pedestrian Crossing

1,120,800 36,900 110,700 232,800 425,300 2,240,800 17,400 2,837,400 60,000 16,400 1,000 117,200 23,600 30,000 60,000 18,000 30,000

5. Northern Rivers Waste – Program Manager – Phil Klepzig Landﬁll Strategy Development Wash Bay Internal Road Upgrade Brewster Street Drop-Off Centre Waste Collection Software

100,000 107,000 75,000 35,000 90,000

6. Northern Rivers Quarry & Asphalt – Program Manager – Phil Klepzig Tertiary Crusher Quarry Rehabilitation

350,000 60,000

7. Workshop & Fleet Operations – Program Manager – Phil Klepzig Plant Replacement - Prime Mover Truck - Street Sweeper - Quarry Loader - Shredder - Caravans - Crane - Trucks - Mowers, Rollers and other small plant items - Motor Vehicles Depot Improvements Workshop Improvements – Plant Replacement

227,000 210,000 550,000 370,000 144,000 150,000 132,000 327,600 195,000 33,000 30,000

PAGE 73

Lismore City Council Management Plan 2008/09 - 2011

8. Water Supplies – Program Manager – Darren Patch Water Capital Works Water Mains Relocation – Woodlark Street Plant Replacement - Excavators - Motor Vehicles - Caravan - Small Plant items

735,000 350,000 180,000 52,000 24,000 40,000

9. Wastewater Services – Program Manager – Darren Patch Wastewater Mains Relocation – Woodlark Street Wastewater Capital Works Lismore Lake Water Source and Recycling Project Plant Replacement - Fixed Jetting Machine - Caravan - Small Plant Items - Motor Vehicles

350,000 4,733,200 200,000 275,000 24,000 40,000 13,000

10. Properties – Miscellaneous & Community Facilities – Program Manager – Scott Turner Lismore Sports & Aquatic Centre Administration Building – Lighting Upgrade Lismore City Hall – Redevelopment

8,500,000 52,800 100,000

11. Caravan Parks and Nimbin Pool – Program Manager – Scott Turner Nimbin Caravan Park – Manager’s Residence

100,000

12. Asset Management – Program Manager – Scott Turner Fair Value – Roads, Bridges, Footpaths & Drains

100,000

13. Lismore Memorial Gardens – Program Manager – Phil Klepzig Ofﬁce Renovations Chapel Improvements

60,000 10,000

14. Economic Development & Tourism – Program Manager – Ruth Povall Riverbank Project Development

30,000

Detailed Estimates of Council’s Income and Expenditure A detailed Estimate of Council’s Income and Expenditure will be provided on the following page. In addition, a full copy of the detailed estimates for Council’s income and expenditure is available from the Council’s Corporate Centre. State of the Environment Report In accordance with the Local Government Act 1993, Council has prepared its 2007 Supplementary State of the Environment Report. The report updates information that has been acquired by Council in regard to various environmental indicators.

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Lismore City Council Management Plan 2008/09 - 2011

Summary of Detailed Estimates of Income and Expenditure Budget for the year ending 30th June 2009 Program

Art Gallery Asset Management and Support

Operating Operating Expenditure Expenditure Non Cash (438,200)

Operating Capital Income Expenditure

(11,200)

28,500

(18,800)

Capital Income

Net Result Cash Result

6,000

(433,700)

(422,500)

(1,277,600)

265,100

(200,000)

101,500

(1,111,000)

Bridges

(446,400)

(260,300)

(3,049,700)

2,700,000

(1,056,400)

(796,100)

Caravan Parks and Nimbin Pool

(160,500)

(14,900)

99,300

(106,000)

110,000

(72,100)

(57,200)

Commercial Property Management Community Services Corporate and Community Relations

(242,000)

(8,600)

194,500

(10,000)

47,500

(18,600)

(10,000)

(1,016,100)

26,000

(311,400)

300,000

(1,001,500)

11,300

(62,900)

(51,600)

11,300

Corporate Management

(735,400)

25,000

(710,400)

Corporate Support - Councillors

(763,200)

(60,000)

158,000

(665,200)

Development & Governance Administration

(355,300)

137,000

(218,300)

(1,004,700)

126,900

(39,300)

73,800

(843,300)

(462,100)

(9,200)

(355,600)

(826,900)

(817,700)

Environmental Health and Building Services

(2,446,700)

(79,400)

1,185,600

(51,200)

69,000

(1,322,700)

(1,243,300)

Finance Services

(2,521,100)

26,984,400

353,400

1,667,400

26,484,100

350,700

(40,000)

27,300

338,000

(267,700)

(3,500)

169,200

(3,000)

10,000

(95,000)

(91,500)

74,100

(79,100)

5,000

(105,000)

52,000

(53,000)

26,100

Economic Development Unit Emergency Services

General Manager and Support Services Gingerbread House Information Services Koala Child Care

(477,700)

(5,400)

436,900

(2,700)

(48,900)

(43,500)

(1,032,700)

(19,700)

1,057,900

(145,200)

70,000

(69,700)

(50,000)

Lismore Regional Airport

(493,500)

(242,400)

778,400

(348,600)

40,000

(266,100)

(23,700)

Lismore Sports and Aquatic Centre

(933,200)

(190,000)

678,000

(9,740,000)

8,790,000

(1,395,200)

(1,205,200)

Lawn Cemetery and Crematorium

Miscellaneous Properties

(166,500)

(66,100)

6,800

(52,800)

52,800

(225,800)

(159,700)

Northern Rivers Quarry and Asphalt

(6,614,000)

(73,900)

7,377,500

(1,217,800)

824,400

296,200

370,100

Northern Rivers Waste

(5,457,600)

(60,300)

6,246,800

(1,161,200)

462,000

29,700

90,000

(259,800)

230,600

(29,200)

Occasional Outside School Hours Care Organisation Development & Human Resource

(109,900)

86,100

(15,600)

89,900

50,500

Parks and Recreation

(3,718,500)

(181,800)

297,300

(323,400)

73,000

(3,853,400)

(3,671,600)

Planning Services

(1,569,500)

289,200

41,500

(1,238,800)

(445,100)

(81,800)

21,900

(111,300)

100,000

(516,300)

(434,500)

(1,244,700)

(20,400)

88,100

(103,800)

(1,280,800)

(1,260,400)

Properties and Community Facilities Public Libraries Ranger Compliance Services

(442,800)

(1,000)

213,300

(230,500)

(229,500)

Rural Roads

(3,662,300)

(2,748,400)

2,273,400

(2,344,200)

60,000

(6,421,500)

(3,673,100)

Roads and Trafﬁc Authority

(3,482,300)

3,304,700

(166,100)

150,800

(192,900)

Urban Roads

(2,333,600)

(2,006,900)

65,800

(2,432,200)

452,600

(6,254,300)

(4,247,400)

Bushﬁre Services

(645,100)

(109,000)

210,300

(543,800)

(434,800)

Survey and Design

(499,000)

(18,000)

(517,000)

(499,000)

Swimming Pools

(655,400)

(129,600)

305,100

(719,600)

(1,199,500)

(1,069,900)

Tourism

(586,300)

(2,500)

121,300

(467,500)

(465,000)

Trafﬁc and City Safe

(462,400)

(136,800)

(48,000)

30,000

(617,200)

(480,400)

Waste Minimisation & Farming

(657,500)

(15,900)

636,000

(43,500)

35,000

(45,900)

(30,000)

Workshop and Fleet Operations

(2,313,900)

(1,460,600)

3,570,000

(2,368,600)

1,112,500

(1,460,600)

Lismore Wastewater

(4,890,500)

(7,053,500)

7,039,000

(5,377,500)

3,229,000

(7,053,500)

Lismore Water

(6,186,600)

(2,166,200)

6,269,100

(1,442,500)

1,360,000

(2,166,200)

70,825,000 (32,161,200)

22,321,000

(17,375,800)

(56,500)

Operating Surplus/(Deﬁcit)

(61,041,300) (17,319,300)

PAGE 75

43 Oliver Ave, Goonellabah PO Box 23A Lismore NSW 2480 Ph 02 6625 0500 Fax 02 6625 0400 www.lismore.nsw.gov.au

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