RE/MAX Sun Properties – Property Management Division

RE/MAX SUN PROPERTIES PROPERTY MANAGEMENT DIVISION

Property Investment is one of the best wealth building mechanisms available in America today. At RE/MAX Sun Properties, we believe our role is to assist our clients with the education process of choosing the right real estate for their needs, and to help manage the property for profit, appreciation, risk reduction, and – ultimately – an enjoyable experience.

OUR MISSION IS TO:

Provide an unmatched guest experience for the tenants and guests who rent properties from our owners Make the owner experience as clean and simple as possible, treating the investment with the same care as we would our own

OUR RENTAL PROGRAM

Dear Property Owner,

Thank you for your interest in our property management and seasonal rental services. RE/MAX Sun Properties is pleased to provide you with all the facts about the benefits of joining our rental program. In this information you will find:

• An introduction to RE/MAX Sun Properties

• Details on our professional property and rental management services

• The costs involved in using our service

• How you can sign up for the service

• Frequently Asked Questions

The decision to offer your home to tenants/visitors to the area involves considering many aspects:

First, your home represents a substantial investment in time and money on your part. It is of the upmost importance that this investment be protected at all times, a promise that RE/MAX Sun Properties’ reputation has been built on.

Second, at RE/MAX Sun Properties, we are determined to maintain the condition of your home while occupied by others. We perform preventative maintenance as if the property were our own. We provide personalized inspections as needed by our qualified personnel on a mission to maintain the best physical conditions possible.

Third, the main incentive to participate in our program is to make money. For us, this priority equals the other two ... we are here to make you money! Our marketing program and knowledge of the local market will position your property for maximum market exposure, high occupancy and high market rates. This results in increased rentals that translate into more money for you!

Thank you for allowing us the opportunity to help you to maximize the potential of your investment property’s potential. We will work diligently to ensure that your expectations are always properly met and we hope to even deliver pleasant surprises to you throughout our relationship.

Sincerely,

Dawn Woods Dori Wittrig, President Operations Manager, Realtor® Designated Broker

EXPERIENCE, EXCELLENCE AND PROFESSIONALISM

RE/MAX Sun Properties has over 15 years of experience in the rental and property management industry and currently represents properties in the high demand areas of Fountain Hills and Northeast Scottsdale.

RE/MAX Sun Properties is a locally owned franchise real estate company specializing in residential sales, rentals and property management. The company enjoys a stellar reputation within its market areas, having been operated successfully in a key marketing location on the Avenue of the Fountains almost since its founding in 2001. The hallmark of the company is its superior marketing effort, expressed through sophisticated custom marketing collaterals and events that are intended to promote the area as the finest lifestyle choice in the United States. The team at RE/MAX Sun Properties are all seasoned professionals, each with impressive real estate careers that often include owning their own real estate. The mantra of the company is: “We treat our client’s investment as if it were our own.”

PROPERTY MANAGEMENT AND SEASONAL SERVICE

• Establish rental rates consistent with current market conditions by using reasonable efforts to lease the property

• Advertise and promote the availability of the property with high level marketing tools:

> Professional photography of each property

> Promotion in local MLS, through various web channels and online marketing

• Exercise reasonable care in the selection of residents

> Qualify interested parties through a credit check, background check, and verbal and written verification of income, employment history, and rental history

> Tenant counseling to establish expectations for property use and payment discipline

• Relay feedback on traffic/responses from prospective tenants

• Show your property to prospective tenants in order to secure your property

• Prepare the lease agreement

• Complete a “Pre-Move In” and “Move-In inspection

• Issue keys, obtain confirmation of utility set up, issue documents pertaining to the HOA (if applicable)

• 24/7 On-Call emergency maintenance

• Reputable service vendors to quickly, efficiently and cost effectively provide Cleaning Services, Building Maintenance, A/C Maintenance & Repair, Landscape … and more!

We work hard to make sure your property is in highly marketable condition throughout our handling of it. Our goal is to ensure that your property values will remain in the top tier of its value opportunity.

The benefits of the program are:

• Move in maintenance inspection

• Move out maintenance inspection

• Move outcleaning in 24-48 hours

• Better property owner satisfaction

• Better renter satisfaction

• Online portal system

• MLS markets the home to all Valley Realtors**

**Additional Fees apply

What costs are involved in using our service

• A one-time $50 fee for property set up

• Management Fee – 12-15%

• MLS listing – This service is optional. The MLS listing gives all Valley Realtors access to view and show your property. A 3% co-broke commission is usually offered.

FAQs

Our experience has provided us with a list of frequently asked questions to which we also offer responses based on this same experience. The FAQ’s are shown below.

When can I expect to see my property on the Internet and Multiple Listing Service?

As soon as inventory is completed and pictures taken, the information is sent to our web master and takes just a few days. The MLS listing is optional. We recommend listing your property in MLS. This is completed upon receiving the property information sheet and the residential rental profile sheet.

When do I get my accounting report and what funds are included in the electronic deposit?

The reports are emailed and sent to your owner’s portal on or before the 15th of each month for activity for the current month. Included in each electronic deposit will be funds from any reservation or tenant. Rental taxes are collected from the tenant and paid directly to the Arizona Department of Revenue and will appear on your statement as a pass through expense. Also, any repair expenses paid on your behalf will be deducted on your owner’s statement.

What about maintenance repairs & charges?

• Maintenance repairs will be completed on your property based on the Management Agreement dollar limit, anything over the dollar limit you will receive a telephone call before work is started unless it is an emergency.

• In the event of an emergency that affects human safety or has the potential of damaging property to a greater degree, a service professional will be dispatched immediately.

What are my housekeeping charges?

• This depends on the size of the home. Seasonal rental cleaning fees are billed to the guest. Long term unfurnished units vary from $250-$450.

• For seasonally occupied homes, two deep cleans per year are likely needed at your property at a cost determined by size of home. This will include carpet cleaning if needed. However, carpet cleanings are not limited to just two, as they are based on necessity.

Why do I have to provide a copy of my insurance certificate? Owners must show proof of insurance. Please note that RE/MAX Sun Properties must be listed as “co-insured” or “additional insured” on the policy.

What do I get for the management fees I pay?

• Reservations for seasonally occupied properties

• Tenant screening

• Move-in walk thru

• Compliance

• Property Inspections

• Property Marketing

• Disbursement of rental taxes to Arizona Department of Revenue

• Notice service in the case of late rental payments (“5 Day Notice”)

• Eviction processing when necessary (additional attorney fees apply)

• Advertising & Marketing

• Lease preparation

• Move-out walk thru

• Online account system

• Maintenenace dispatch

• Rent collection

• Peace of mind

• Capable staff available to answer questions and resolve all guest and/or owner problems

• On-call status for emergencies, 24 hours a day, 7 days a week

• Professional Photography

• Inspections designed to monitor property condition and to provide property enhancement recommendations and scheduling of services

• A monthly disbursement of rents and complete ledger detail of all income and expenses for the month

• Annual 1099 for all income and expenses, including rental taxes paid

• Payment to Vendors for work completed during the rental month.

If I am a non-US citizen, what are the requirements in the US pertaining to taxes?

Non-US citizens that receive rental income in the US are required to have a US Taxpayer Identification Number (TIN). Information about this requirement can be found on the IRS website. Canadian citizens are required to complete a W-8ECI form to register with the Internal Revenue Service.

Who should I call at RE/MAX Sun Properties?

Please contact Dawn Woods. She can be reached at (480) 837-9801 or (480) 703-1005.

Email: Dawn@SunPropertiesAZ.com

READY TO SIGN UP?

To sign-up or learn more about property management and seasonal rentals, please contact us!

VACATION RENTAL FACTS

Making money from your vacation home isn’t as simple as just putting a listing up on a website and hoping for the best. You have to know what you’re doing. How well, or poorly, a property is managed directly impacts how profitable it will be. To make the most of your investment it’s a wise choice to hire an expert.

But how do you know when you’ve got the right one?

There are a lot of decisions that go with choosing a Property manager. Whether it’s your first vacation rental or you’re leaving one management company and hiring a new one. Typically you don’t live near your vacation property, so its critical that you choose a manger you can trust. You want to know that your investment and your guests are in good hands.

Many companies and individuals tout themselves as Property managers. Knowing these 10 crucial facts ensures that you are contracting with a qualified company that can meet your needs and goals, save you time and make you more money.

1 2 3 4 5

Licensed to do Property Management. Many Companies are not.

Management fee policy: What do they cover?

Marketing strategy: How do people find my home to rent it?

Responsiveness: How easy is it for me, or my tenant to reach you?

Tenant caliber: What is your tenant screening and check-in process?

Property inspections: Do you check on my home, inside and out, when the property isn’t rented?

Damage policy: What happens if there are damages?

Maintenance procedure: How do you handle maintenance?

Communication: How do you communicate with me?

Taxes and bills: Do you collect and pay the appropriate city and state taxes?

When you are armed with these facts, you set yourself up for success with your property.