How to Choose a Business Phone System
Nowadays, business phone systems are no longer used solely for making and receiving calls. Today's systems enable a more unified communication experience by combining messaging, conferencing, and mobility options for businesses and their employees. With so many system providers in the market, it can be challenging to figure out which solution fits your needs the best.
Here are the key factors that you should consider while choosing a business phone systems:
Phone Connection
The first step of choosing a phone system is deciding whether you want a traditional landline or a VoIP connection. Landline systems work by using copper wiring of Telephone Company, while a VoIP system relies on the internet connection that you use for getting online. In recent years, an increased number of organizations have turned to
VoIP systems because they’re cheaper to install and maintain. Also, phone providers are no longer making new landline systems; this means no new technology is being used in landlines. However, many companies are still comfortable using the same system they've been using for years.
Virtual Systems
Some businesses don't need a full-fledged phone system. A small business without an office or businesses having more of remote employees considers a virtual phone system. The virtual system is basically a call forwarding solution that
transfers calls from the main business number to the employees' mobile or home phone number. Although it won't have as many features as a full phone system have, virtual systems include some valuable tools, such as automated-attendants, online faxing, call screening, and voicemail.
Calling features
Nowadays, phone systems give small businesses access to a wide range of calling features which previously only large
organizations were enjoying. Most of the phone system providers offer 20 to 50 calling features including automated-attendants, call forwarding, call recording, call screening, call logs, missed call notifications, voicemail, voicemail-to-email, and softphones which enables users to make and receive calls directly from their computers.
Mobility
Many phone system providers offer mobile apps. With these apps, users can tap into their business phone line from their smartphones. Also, they can make and receive calls on their business line directly from their mobile devices.
Collaboration In recent years, Phone systems have got an additional feature of collaboration tools which gives employees an easier option for working with their co-workers. Where you can get instant messages, conference calls, web conferencing, and presence tools that allow employees to see when their co-worker is available and when they’re busy. Keeping these key factors in mind will help you to choose a business phone system which suits your needs perfectly.