!"#$%&'()*+#+,-.-#()/(0+(-,&-1) ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
"#$%&!#&!'(#)%*+%!(,! -,%.!/#!&%,#)'%! .(00%&%*+%,!
1. Force 2. Adjudication/ Litigation
3. Arbitration
;-.6%<:36(,/&3/%! (:2#,%,!.%+(,(#*! 30/%&!=%3&(*6!)%63)! 3&6-:%*/!0&#:!8#/=! ,(.%,!
>%-/&3)!1&.!23&/4! (:2#,%,!.%+(,(#*! 30/%&!=%3&(*6!8#/=! 2#(*/,!#0!'(%$!
! ! ! !
4. Mediation
1&.!23&/4!3+/,!3,!56#7 8%/$%%*9!0#&!23&/(%,!/#! :%%/!3*.!&%,#)'%! .(00%&%*+%,!
!
5. Conciliation
!
>%-/&3)!1&.!23&/4!=%)2,! 23&/(%,!/#!&%,#)'%! .(00%&%*+%,!/=%:,%)'%,!
! ! ! ! !
"3&/(%,!:%%/! ?-,-3))4!$(/=#-/!/=%! =%)2!#0!1&.!23&/4@!/#! &%,#)'%!.(00%&%*+%,!
! ! ! !
7. Negotiation
6. Facilitation >%-/&3)!1&.!23&/4! =%)2,!/#!(:2&#'%! +#::-*(+3/(#*! 8%/$%%*!23&/(%,A! -,-3))4!(*!3!:%%/(*6!
!
! ! ! B=%!.(,2-/3*/,C!03(/=!(*!/=%!2&#+%,,!,/%:,!)3&6%)4!/=3/!/=%!:%.(3/#&!$())!8%! 03(&!3*.!*#*723&/(,3*D! ! ! !
23+()&1)*-4&+(&"#5) ! !"#$%&$'(!&%0%&,!/#!3!2&#+%,,!/=&#-6=!$=(+=!3!/=(&.!23&/4!2&#'(.%,!2&#+%.-&3)!3,,(,/3*+%!/#!=%)2! (*.('(.-3),!#&!6&#-2,!(*!+#*0)(+/!/#!&%,#)'%!/=%(&!.(00%&%*+%,E!!F%.(3/(#*!2&#+%,,%,!'3&4!/=&#-6=#-/! /=%!$#&).!(*!0#&:!3*.!-*.%&)4(*6!2=()#,#2=4E!!G*!:3*4!H%,/%&*!+#-*/&(%,A!/=%!:%.(3/#&!(,!-,-3))4!3*! (*.%2%*.%*/A!(:23&/(3)!2%&,#*!$=#!=3,!*#!.%+(,(#*7:3I(*6!3-/=#&(/4E!!G*!#/=%&!,#+(%/(%,A!(/!:34!8%! :#&%!(:2#&/3*/!/=3/!/=%!:%.(3/#&!(,!I*#$*!3*.!/&-,/%.!84!/=%!23&/(%,!/#!/=%!+#*0)(+/!&3/=%&!/=3*! 8%(*6!,%%*!3,!(:23&/(3)JE!!! !
6"+%1)"$)*-4&+(&"#)
! B=%!6#3)!#0!:%.(3/(#*!(,!/#K! ! • 3,,(,/!/=%!+#*0)(+/!23&/(%,!&%3+=!3!:-/-3))4!,3/(,04(*6!36&%%:%*/" • =%)2!/=%!+#*0)(+/!23&/(%,!0%%)!,3/(,0(%.!#*!/=&%%!)%'%),!L!,-8,/3*/('%A!2,4+=#)#6(+3)!3*.!2&#+%.-&3)! " ! #$%"&"'%(%)*" " +%,-./012*"#.*3" M-8,/3*/('%",3/(,03+/(#*!(,!$=%*!/=%! ! N%)2!/=%!.(,2-/3*/,!%O2&%,,!P!*%6#/(3/%! /3*6(8)%!(,,-%,!3&%!&%,#)'%.! /=%(&!(,,-%,! ! ! ! ",4+=#)#6(+3)!,3/(,03+/(#*!#++-&,!#*+%! ! • G.%*/(04(*6!*%%.,! /=%!%:#/(#*3)!3*.!'3)-%!)%'%)!(*/%&%,/,! • Q*,-&(*6!/=3/!/=%!36&%%:%*/!:%%/,! 3&%!3..&%,,%.! /=%!2&(:3&4!*%%.,!#0!/=%!23&/(%,! ! ! • ! "&#+%.-&3)!,3/(,03+/(#*!(,!$=%*!/=%! ! R&%3/%!3!,30%!%*'(&#*:%*/!/=3/!$())! +#*0)(+/!23&/(%,!=3'%!=3.!/=%(&!*%%.,!:%/! 3,,(,/!/=%!&%3+=(*6!#0!3*!36&%%:%*/! ! !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! D
!))*+,-%./+,0'1+23-$4+5667! !?RRSA!JTTU@!
J
!
!
!!
!
7"8)&1)*-4&+(&"#)9.:%-.-#(-45)
! B=%!/#/3)!:%.(3/(#*!2&#+%,,!+#*,(,/,!#0!3/!)%3,/!/=&%%!.(,/(*+/!8&#3.!2=3,%,E!B=%,%!8&#3.!2=3,%,! (*+)-.%!! ! • 2&%7:%.(3/(#*A!! • 03+()(/3/(#*!#0!03+%7/#703+%!+#*'%&,3/(#*,!8%/$%%*!23&/(%,A!3*.!! •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
;<(%&#-)"$)*-4&+(&"#)=0"'-11>) ! ! ! !
410.,%5"+%,-./01"6%1*7%8/-(%"
!
! !
! !
G*.('(.-3)!:%%/(*6,!$(/=!23&/(%,! R#*0)(+/!3*3)4,(,!
! ! !
V%0(*%!/=%!2&#8)%:! G.%*/(04!%O/%&*3)!+#*,/&3(*/,! V%0(*%!/=%!2-&2#,%!#0!/=%! (*/%&'%*/(#*! R=##,%!/=%!322&#2&(3/%!2&#+%,,! G.%*/(04!/=%!&%)%'3*/!23&/(%,! W&&3*6%!/=%!)#6(,/(+,!
! !
9%*-:5-5:"/$%";5/%1(%5/-05" </1./%:="
) ) )
! ! ! !
>.8-)-/./-5:"?.8%@/0@?.8%"A%%/-5:*" B%/C%%5"7.1/-%*"
!
! ! ! ! !
X3+()(/3/%!/=%!:%%/(*6?,@! F3*36%!3+/('(/(%,!8%/$%%*! :%%/(*6?,@!
!
W,,(,/!23&/(%,!/#!.%,(6*!3*.!3,,%,,! (:2)%:%*/3/(#*!3*.!:#*(/#&(*6! :%+=3*(,:,!
! ! !
!
60*/@A%,-./-05" 71%7.1./-05"
!
&!
!