Network Map

Banda Aceh *

(Kuala Lumpur) Kota Bharu

FRIENDLY VIBES

A perfect pitstop between Thailand and its neighbouring resort islands, Kota Bharu, Kelantan, is a required stopover for (Seletar Airport) * its unique local food and culture. Read our 12-hour guide on pages 19 – 24.

Stay safe and minimise contact by opting for online check-in:

WEB CHECK-IN: At www.fireflyz.com.my. Print out the boarding pass yourself. Available for Malaysia domestic and Singapore flights only. For Indonesia and Thailand inbound/outbound flights, check-in is through the counter at the airport only.

MOBILE APP CHECK-IN: Via the Firefly Mobile app. Download the app for free from Apple App Store and Google Play Store.

KIOSK CHECK-IN: Check in and print your boarding pass at these kiosks in the airport. This service is available to code-share passengers as well.

*Currently not available due to border closure and travel restrictions. **Correct at the time of publishing. Please visit www.fireflyz.com.my for more information.

Firefly Sales Offices & Counters SUBANG JOHOR

Subang Skypark Ground Floor, Aero Mall, Terminal Senai International Ground Floor, Departure Airport, 81250 Hall Terminal 3, Sultan Johor Bahru Abdul Aziz Shah Airport TEL: +607 598 7488 47200 Subang, Selangor OPERATING HOURS: TEL: +603 7846 3622 Daily; 6 am to 10 pm OPERATING HOURS: Daily; 5 am to 10 pm KEDAH Main Terminal, Sultan PENANG Abdul Halim Airport, Flight Operations Centre, 06550 Alor Setar Mezzanine Floor, TEL: +604 714 3911 Penang International OPERATING HOURS: Airport, 11900 Bayan Daily; 7 am to 8 pm Lepas TEL: +604 630 2489 LANGKAWI OPERATING HOURS: Langkawi International Daily; 5:30 am to 10 pm Airport, 07100 Padang Matsirat, Kedah KELANTAN TEL: +604 955 9622 Sultan Ismail Petra OPERATING HOURS: Airport, Daily; 9 am to 8 pm 16100 Kota Bharu TEL: +609 774 1377 PERAK OPERATING HOURS: Sultan Azlan Shah Daily; 5:30 am to Airport, 30350 Ipoh 9:30 pm OPERATING HOURS: Daily; 9 am to 5 pm

TERENGGANU

Sultan Mahmud Airport, SINGAPORE 21300 Kuala Terengganu 21, Seletar Aerospace TEL: +609 667 5377 Road 1 OPERATING HOURS: #01-03, Singapore 797405 Daily; 7 am to 9 pm TEL: +65 3158 8279 OPERATING HOURS: PAHANG Daily; 7 am to 7:30 pm Sultan Haji Ahmad Shah Airport, 25150 Kuantan INDONESIA TEL: +609 538 2911 International OPERATING HOURS: Sat to Departure Hall Mon, Wed & Thur; Sultan Iskandar Muda 9 am to 6 pm Airport Banda Aceh EMAIL: aceh@fireflyz. com.my OPERATING HOURS: Daily; 8:30 am to 5 pm

Airline’s Marketing Representative THAILAND

Floor 3, Room 302, Phuket International Airport, Maikhao, Thalang, Phuket 83110 TEL: +66 76 351 477 FAX: +66 76 327 312 EMAIL: phuket@fireflyz.com. my

City Ticketing Office SUBANG

Lot R-01, 3rd Floor, CITTA Mall, No.1, Jalan PJU 1A/48 Ara Damansara, 47301 Petaling Jaya Selangor, Malaysia OPERATING HOURS: Mon to Fri: 8:30 am to 5:30 pm; Sat, Sun & public holidays – closed

Selected Airport Ticket Offices KLIA

Level 5, Departure Hall, Main Terminal Building Kuala Lumpur International Airport (KLIA) 64000 Sepang, Selangor OPERATING HOURS: Daily; 5:30 am to 12 am

KL SENTRAL

Lot L2.23, Level 2 Nu Sentral Shopping Centre 201, Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur OPERATING HOURS: Daily; 10 am to 10 pm (including public holidays); last queue number: 9:30 pm

Call Centre General Hotline: Malaysia +603 7845 4543 (Daily 8 am – 8 pm) Singapore +65 3158 8279 (Daily 8 am – 8 pm)

Height 7.65m

Maximum Fuel Capacity ATR 72-500 841 Gallons Maximum Manufacturer Cruising Speed Avions de transport 510km/h régional (ATR) Maximum range with No. of aircrafts full passenger load 12 890 nautical miles (1648.28km) Passenger Seating 72 (single class) Operation Hubs Sultan Abdul Aziz On-Time Performance Length 27.17m Wingspan Shah Airport, Subang & Penang International Our check-in counters close 30 27.05m Airport, Penang minutes before departure. Please allow at least 45 minutes for immigration and security clearance. Boarding gates will close 10 minutes prior to departure and late passengers will not be accepted. No-Smoking Policy Refusal To Carry Or Restraint Of Passenger Onboard Smoking, including the use of Firefly has the right to refuse to carry electronic cigarettes, is prohibited passengers that they consider to on all flights. be a potential risk to the safety of its Lithium Batteries courteousness. Any form of threat, verbal abuse, or violence towards our Lithium metal, lithium ion cells or staff will not be tolerated. batteries for portable electronic other passengers and crew. We value devices (PEDs), including medical devices must not exceed 2g for lithium Fresh & Frozen Seafood metal batteries and 100Wh for lithium Fresh and frozen seafood are ion batteries. All spare batteries, strictly not permitted in check-in including lithium metal or lithium baggage. They may be accepted ion cells or batteries for PEDs must in cabin baggage, subject to the be carried in passengers’ carry-on destination’s quarantine regulations. baggage only. These batteries must They must be properly packed and be individually protected to prevent meet the cabin baggage weight short circuits. For PEDs containing nonand size requirements. A maximum spillable batteries, they must be 12V of 2.5kg of dry ice per passenger is or less or 100Wh or less. A maximum of permissible if dry ice is used to carry two spare batteries may be carried. these items. We reserve the right to These batteries must be individually refuse carriage if the items are not protected to prevent short circuits. properly packed.

Wheelchair Assistance Manual self-propelled wheelchairs can be provided for a fee, subject to availability. Please enquire through our Call Centre upon booking.

Cabin Luggage Handling Passenger and crew safety on board our flights is our highest priority. In compliance with the airline’s policy and in observing Occupational, Safety, and Health Regulations, cabin crew are no longer required to stow passengers’ hand luggages into the overhead stowage compartment. This is to minimise occupational hazard and ergonomic risks faced by cabin crew in the aircraft. Cabin crew on duty will, however, assist passengers travelling with infants, young passengers travelling alone, the elderly, and passengers with reduced mobility. Passengers who are fit and in good health must carry, stow, and secure their own hand luggage on board. Hand luggage exceeding the 7kg weight limit is required to be checked in before boarding. Electronic Cigarettes Electronic cigarettes must be carried on one’s person or in carryon baggage only. Recharging of the device in-flight is not permitted.

Portable Electronic Devices (PEDs) For safety reasons and in line with the Regulatory Guidelines, mobile phones and all PEDs must be switched off once the aircraft door is closed. Whilst cruising, devices placed in flight mode may be used. The devices must again be switched off during the approach for landing until the aircraft is parked at the terminal building. Devices transmitting strong signals must remain switched off throughout the flight, until disembarkation. The Captain may prohibit the use of devices that can interfere with the aircraft’s system.