4 minute read
Sponsor Spotlight: Guardian Care
BY DAVID MITCHELL
The journey that led to the establishment of Guardian Care was shaped by a combination of a commitment to family, education, and career experiences.
Growing up in Indianapolis as part of a large extended family, I saw firsthand how meaningful the support of family is, especially in times of need. Early in my life, I assured my mother that she would never be placed in a nursing home.
Receiving undergraduate and MBA degrees at IU’s Kelley School of Business provided a good foundation for a career focused on the implementation of Lean and Agile concepts. Prior to Guardian Care, I was a Manager at KPMG, did high-level operations work at a Dow Chemical joint venture, and launched a Greenfield Scaled Agile function at SoftwareONE. As satisfying as those accomplishments were, I felt a persistent call to create an organization that that would have a more direct impact on people and the communities in which they lived. Remembering the promise to my mother, I was inspired to create Guardian Care.
The primary focus of the company has been to assist families whose lives could be improved via Indiana’s A&D/TBI Waiver for families with medically complex members.
Guardian Care stands out in the industry for three key reasons.
First, using Agile tools, we have developed an efficient onboarding and orientation process, making the process seamless for family members who have been qualified to become paid caregivers for their loved ones.
Then there is the attention to the needs of our caregivers. All Guardian Care caregivers benefit from having a single point of contact at the company. This helps to ensure their needs are met promptly as they navigate the many challenges of caregiving. In fact, our employees, including those who are the caregiver’s first point of contact, are a seasoned group of professionals who really like working for Guardian Care. This translates into better outcomes for our providers. Our success is evident in consistently high Net Promoter Scores, surpassing the industry average.
Last, as a group, our caregivers are very involved, not only in the lives of their medically complex loved ones, but also in the community. They openly share valuable advice and experiences, not only with each other, but also with the state’s policymakers. In more than one instance, their involvement has helped to shape programs to better meet their needs.
Outside of Guardian Care, my time is dedicated to my family. My wife and I cherish every moment with our four children. I also enjoy activities like bike packing, trail running, kayaking and skiing. These outings are rejuvenating and inspire a deep connection with nature.
I attribute the company’s success to God and my very supportive family. Beyond that, there isn’t much that gives me more happiness than giving back, and using the blessings we have to help others. To that end, in addition to making private charitable contributions, Guardian Care sponsors various special needs events and groups.
The company has also formed a small non-profit that provides additional support for medically complex families denied Waiver Supports, exemplifying our commitment to making a positive impact beyond the realm of home care.
For more information about the services we offer and our commitment to serving the special needs community in Indiana, we can be reached at 317- 360-0359 or by sending an email to referrals@myguardian.care or by visiting our website at www. myguardian.care.
