THE USE OF PUBLIC TRANSPORTATION FOR PEOPLE WITH DISABILITIES

BY KEITH FOX-TRANSITION COORDINATOR AT EASTERSEALS CROSSROADS

Public transportation makes it possible for people to move around the city to work, attend appointments, grocery shop and participate in social activities. The bus system is timed to allow for transfers from one route to another without major interruption.

BENEFITS OF USING PUBLIC TRANSPORTATION

Public buses are equipped with a wheelchair lift and there are areas in the front of the bus for wheelchairs with secure fastening systems. Each bus has an area in the front for individuals with disabilities as well as older people to sit without having to maneuver down the small bus walkway. This designated area provides the rider with the opportunity to seek out assistance from other riders and the driver while en route or when entering/ exiting the bus.

Bus schedules are consistent and reliable and run routes frequently, providing riders additional flexibility in planning routes. The use of technology improves riders’ real-time experience through the ability to track specific buses and learn of routes, locations, and changes.

A rider may find time to relax and even work if traveling with a phone or tablet since many buses are equipped with USB ports to charge devices. This provides riders the opportunity to continue to be productive during travel time.

Riding public transportation can give riders a sense of belonging. Riders may also learn about other areas of the city, landmarks, people, places, and things. Riding public transportation when traveling in a new city provides an opportunity to see new sights.

The use of public transportation is often cheaper than many rideshare programs, door-to-door paratransit systems, or personal transportation. Using public transportation can result in some savings for people.

OVERCOMING CHALLENGES OF PUBLIC TRANSPORTATION

To overcome some of the obstacles and challenges involved in public transportation, a rider must become aware of routes, landmarks, and travel time.

Training is key, and perseverance can dictate results. Travel training is an important and necessary step in eliminating fears and anxiety. The unknown can create anxiety, but training, knowledge and experience can contribute to empowerment.

Technology is a great way to overcome many challenges of public transportation. The use of GPS, transit apps, pictures, and time cues can be used to master public transportation by almost all individuals, including those with disabilities.

Public transportation companies post information in real time on websites with information pertaining to schedules and detours that can affect rides. There are some free apps that can be downloaded to track the bus in real time, including My Transit App and My Stop App.

The Wayfinder App has a cost for users, but it has a programmed route that offers the capability of voice and use of landmarks during travel. This app is a great option for individuals whose travel training is limited or who may need constant prompting.

Many social service agencies have mobility training specialists or other professional staff who can provide training. This training consists of real-time coaching, picture cues, technology, and landmark identification. The goal is for the individual to be able to travel safely to and from work, school, shopping, etc.

PAYING FOR PUBLIC TRANSPORTATION

There are several options available to pay for using the public transportation system. Exact change can be used by inserting coins or bills in the on-board bus pay and pass system. A single trip is $1.75 and a one-day ticket is $4.00. Passes can also be purchased at the transit store located at the main IndyGo hub or at the Indianapolis International Airport. Online accounts can be created to obtain a public bus ID, called MY KEY. Funds can be added to MY KEY; when used to enter a bus, costs are deducted from the card.

ABOUT THE AUTHOR

Keith Fox, transition coordinator at Easterseals Crossroads, has been training individuals with disabilities on public transportation for 24 years. Many individuals with whom he works have never used public transportation, which can create uncertainty for the individual and his/her family.

“Creating individualized plans helps alleviate anxiety. When families see their loved ones reach new independence with transportation, there can be an overall sense of pride and comfort in having a reliable way of getting around the city. This directly increases the individual’s self-esteem and self-confidence and contributes to empowerment for people with disabilities,” said Keith.

“Learning the public transportation system was the best thing for our son. It allowed him to be independent, his self-confidence increased, and he had the opportunity to participate in activities with his friends.”Project SEARCH intern parent.