«Voice-Directed Work. What is it all about? The Voice-Enabled Warehouse»
Paolo GAMBRON
05 June 2014
“No matter how carefully industry has tried to computerize its operations, there’s been an inherent gap: the communications gap between man and machine�.
“Most of the ‘talking’ we do with computers is manual data entry, a process that’s inherently inefficient and error-prone and virtually guarantees that both productivity and profitability will suffer”. Roger Byford – Founder of Vocollect
Agenda
o What Voice-Directed Work™ is o How it works in the warehouse o Why Voice o The hard and soft benefits o What Vocollect® Voice is made of o What Vocollect Voice can do for you o Investment and ROI o Why Vocollect
What Voice-Directed Work™ is Simplifying Human-Machine Communications Screen Interaction Aisle: 2 Location: 414 Quantity: 2
Voice Interaction
“Aisle 2”
F1: shorts F2: help F3: next
“Ok”
“414” (Location)
“2-8-7” (Check Digit)
“Pick 2” Hands-busy, Eyes-busy
Hands-free, Eyes-free™
“2”
What Voice-Directed Work™ is
Better Productivity Voice frees workers’ hands from any work tool
“Hands Free”
“Eyes Free”
Better Accuracy Voice improves safety and accuracy
Workers are more accurate, safer and faster!
Agenda
o What Voice-Directed Work™ is o How it works in the warehouse o Why Voice o The hard and soft benefits o What Vocollect® Voice is made of o What Vocollect Voice can do for you o Investment and ROI o Why Vocollect
How it works in the warehouse Performing step-by-step tasks and collecting data using voice prompts and worker voice responses Wireless technology A hands-free, eyes-free alternative to paper, labels, traditional RF and pick-to-light (PTL) systems Designed for noisy, industrial environments and diverse users It works for any process: from order selection / picking, fork lifts, line loading, cycle counting, put-to-store, etc. Direct or middleware integration into back-end systems
Workers are more accurate, safer and faster… …in any task!
…a Straightforward Human-Machine Dialog Assignments from WMS transmitted to user-worn voice terminal via 802.11a/b/g WLAN Voice-enabled device translates assignment data into audible commands User provides spoken responses to confirm actions Responses are translated to data Host data system is real-time updated
The WMS generates the assignments, workers and Vocollect Voice generate great results!
How it works in the warehouse
Screen and Voice Interaction
•
Wasteful Processes… – – – –
Screen reading Typing Waiting Over-processing
…are avoided with Voice No screen to read No keyboard to type Nothing to wait for Quick-processing
Agenda
o What Voice-Directed Work™ is o How it works in the warehouse o Why Voice o The hard and soft benefits o What Vocollect® Voice is made of o What Vocollect Voice can do for you o Investment and ROI o Why Vocollect
Why Voice
Voice Compared to Label / Paper Read Next Location
Travel to Location
Verify Location
Hear Next Location and Travel
Speak Check Digits, Hear Instructions, Perform the Task and Confirm
Hear Next Location and Travel
Time Elapsed
Remove Label or Locate Pencil
Pick and Stick Label or Checkoff List
Read Next Location
Why Voice
Voice Compared to Label / Paper Read Next Location
Travel to Location
Verify Location
STOP
GO
STOP
Hear Next Location and Travel
Speak Check Digits, Hear Instructions, Perform the Task and Confirm
Hear Next Location and Travel
GO
GO
GO
Time Elapsed
Remove Label or Locate Pencil
STOP
Pick and Stick Label or Checkoff List
Read Next Location
GO
STOP
Productivity grows
20 to 30%+
Why Voice
Voice Compared to Label / Paper Read Next Location
Travel to Location
Verify Location
DISTRACTION
FOCUS
DISTRACTION
Hear Next Location and Travel
Speak Check Digits, Hear Instructions, Perform the Task and Confirm
Hear Next Location and Travel
FOCUS
FOCUS
FOCUS
Time Elapsed
Pick and Stick Label or Checkoff List
Remove Label or Locate Pencil
DISTRACTION
FOCUS
Read Next Location
DISTRACTION
Errors decrease from
1/
100
to
1/
1.000
Why Voice
Voice Compared to RF Read Next Location
Travel to Location
Hear Next Location and Travel
Time Elapsed
Scan Location
Speak Check Digits, Hear Instructions, Perform the Task and Confirm
Read Quantity on Screen
Hear Next Location and Travel
Free Hands
Perform Task
Locate Device
Press Button to Confirm
Read Next Location
Why Voice
Voice Compared to RF Read Next Location
Travel to Location
Scan Location
Read Quantity on Screen
Free Hands
STOP
GO
STOP
STOP
STOP
Hear Next Location and Travel
Speak Check Digits, Hear Instructions, Perform the Task
Hear Next Location and Travel
GO
GO
GO
Time Elapsed
Perfor m Task
Locate Device
Press Button to Confirm
Read Next Location
GO
STOP
STOP
STOP
Productivity grows
10% to 30%
Why Voice
Voice Compared to RF Read Next Location
Travel to Location
DISTRACTION
FOCUS
Hear Next Location and Travel
FOCUS
Time Elapsed
Scan Location
Read Quantity on Screen
Free Hands
DISTRACTION DISTRACTION DISTRACTION
Speak Check Digits, Hear Instructions, Perform the Task
FOCUS
Hear Next Location and Travel
FOCUS
Perfor m Task
FOCUS
Press Button to Confirm
Locate Device
Read Next Location
DISTRACTION DISTRACTION DISTRACTION
Errors decrease from
4/
1.000
to
1/
1.000
Agenda
o What Voice-Directed Work™ is o How it works in the warehouse o Why Voice o The hard and soft benefits o What Vocollect® Voice is made of o What Vocollect Voice can do for you o Investment and ROI o Why Vocollect
The hard and soft benefits
Hard Benefits of Voice If previous system was...
Paper
Pick-to-Light
RF Terminal Handheld/Vehicle Mount
Reduction in Errors
60-85%
3-5%
30-60%
Productivity*
+25-30%
+10-20%
+10-50%
Training Time
Half time
Same or less
Reduced by 80-90%
- No real time visibility
- Poorly flexible system
- 4+ weeks are necessary for proper training
- Errors in Data Entry
- Extremely expensive
- Time & material to handle paper
- Not possible to manage more workers in the same zone
- Processes are not hands-free, eyes-free
- Batch picking is impossible
Tradeoffs
- Workers are distracted: data entry, reading display - Safety problems
- Not ergonomic
- Dimensions are based on SKU number, NOT on number of workers
- Processes are NOT hands-free, eyes-free
- Several points of failure
- Batteries duration - Several points of failure
* It can vary depending on picking modality (e.g. Batch piocking, catch-weight, etc.)
The hard and soft benefits
Other Hard and Soft Benefits SOFT BENEFITS Accounting Administration Warehouse Administration Absenteeism Ergonomics Equipment Maintenance Staff Turnover Clerical
VOCOLLECT VOICE CUTS MONEY TO YOUR BOTTOM LINE
HARD BENEFITS Productivity Training Audits Injury Claims Safety Returns Printing Costs Short Runners
Agenda
o What Voice-Directed Work™ is o How it works in the warehouse o Why Voice o The hard and soft benefits o What Vocollect® Voice is made of o What Vocollect Voice can do for you o Investment and ROI o Why Vocollect
What Vocollect® Voice is made of The Voice-Enabled Worker Equipment SRX – Wireless Headset SR – Wired or Wireless Speech Recognition Headset
Talkman® – Wearable Vocollect Mobile Computer
Belt
Vehicle-Mounted Talkman®
What Vocollect速 Voice is made of
What Vocollect® Voice is made of
Vocollect Voice is…
• …a solution!
WMS Warehouse Management System
What Vocollect® Voice is made of Vocollect’s Enterprise Connectors Operator Dialog
“Instruction Set”
What Vocollect® Voice is made of
Client Software, What’s Inside? • Vocollect BlueStreak® • Basics of Speech Speech Recognizer Recognition – Optimized from the start for the warehouse environment – Supports the voice needs of every user (speaker-dependent) – Always learning and always improving – Made for “very noisy” environments with material-handling equipment – Addresses unwanted sounds properly
– In-Vocabulary • Words the recognizer listens for • Recognition when the user says a word that the recognizer listens for
– Out-of-Vocabulary • The user didn’t speak, but the recognizer hears something it interprets as speech, eg. forklift beeps, pallet drops and miscellaneous conversations Vocollect’s core voice recognition strength is its ability to address Out-of-Vocabulary sounds
What Vocollect® Voice is made of
Client Software, What’s Inside? Text-To-Speech (TTS) Indonesian Italian Japanese Korean Norwegian Polish Portuguese ‐ Brazilian Portuguese ‐ Portugal Romanian Russian Slovak Slovenian Spanish ‐ Latin Spanish ‐Spain Swedish Thai
Chinese ‐ Cantonese Chinese ‐ Mandarin ‐ Taiwan Chinese ‐Mandarin ‐ PRC Czech Danish Dutch ‐ Netherlands Dutch ‐Belgian English ‐ Australian English ‐ India English ‐UK English ‐US Finnish French ‐ Canadian French ‐ France German Greek Hindi Hungarian
What Vocollect速 Voice is made of
Portfolio Overview Talkman A500
Talkman A700
All available to use with a wireless headset All designed for VoiceCatalyst Both support VoiceClient for backward compatibility
What Vocollect速 Voice is made of
Portfolio Overview Talkman A500
Talkman A700
A730
A720
A710
What Vocollect速 Voice is made of
Portfolio Overview- Vocollect Voice MP Choose the hardware that fits the workflow
Wireless & Wired options VoiceCatalyst MP & VoiceClient MP Packing Stations & stationary/mobile workflows
What Vocollect® Voice is made of
Portfolio Overview Talkman A500
Talkman A700
SRX2
SL-14
SR-20
…
Agenda
o What Voice-Directed Work™ is o How it works in the warehouse o Why Voice o The hard and soft benefits o What Vocollect® Voice is made of o What Vocollect Voice can do for you o Investment and ROI o Why Vocollect
What Vocollect Voice can do for you
Receiving
Putaway
Transfers
Pick to Carton
Pick to Pallet
Batch Picking
Putaway w/Fork
Pick to Tote
Replenishments
What Vocollect Voice can do for you
The Voice-Centric Warehouse Vision • Voice as the starting point in any logistics process • Processes are optimised because the humanmachine interface is optimised
• “Hands-free & eyes-free” wherever possible • Voice-dedicated devices…
What Vocollect Voice can do for you
The Voice-Centric Warehouse Vision • … where to add other devices and additional functions if required by process – Scanners, whenever scanning a barcode is necessary
What Vocollect Voice can do for you
Voice and Hands-Free Scanning Not a choice of voice OR scanning Optimized for voice and scanning
Reduces cost of add-on devices up to â‚Ź900
What Vocollect Voice can do for you
Voice and Scanning Optimal ergonomics
Single design: Right & left handed Quick, easy on & off
What Vocollect Voice can do for you
The Voice-Centric Warehouse Vision • … where to add other devices and additional functions if required by process – Display, “occasionally” – when reading on a screen is strictly necessary
What Vocollect Voice can do for you
The Voice-Centric Warehouse Vision • … and also
– Handheld terminals and vehicle mount enabled by voice, where appropriate
What Vocollect Voice can do for you
The Voice-Centric Warehouse Vision
•
Technology is optimized for optimized processes –
High volumes
–
High number of daily interactions with the WMS
–
Repetitive tasks
–
Physical warehouse is already optimized
Use of a single technology, Voice Same training for all workers, workforce is more flexible: anybody can do anything Assets are optimized (same devices, same batteries, same chargers, same…, same…) Bringing the advantages of voice wherever in the warehouse
What Vocollect Voice can do for you
The Voice-Centric Warehouse Vision
• Just tailoring a new dialog and anything will be possible! –
Cycle Counting, Cross Docking, Put-to-Store, etc.
What Vocollect Voice can do for you For Anybody Working in the Warehouse
Agenda
o What Voice-Directed Work™ is o How it works in the warehouse o Why Voice o The hard and soft benefits o What Vocollect® Voice is made of o What Vocollect Voice can do for you o Investment and ROI o Why Vocollect
Investment and ROI
A Metric for Estimating Your Savings • Let’s summarize the key benefits…
Investment and ROI
What Vocollect Voice Promises cutting
time wasted when‌ Reading And Typing
Pushing Buttons
Scanning Locations
‌with a dramatic Handwriting
reduction in errors
Investment and ROI How Much Manipulation in Your Interactions? Review your processes…
Handheld /RF
1
2
3
4
5
6
t
voice
1
2
3
…and cut timings 1, 2, 3, 4, 5 and 6
Investment and ROI
What Vocollect Voice Promises Cut timings 1, 2, 3, 4, 5 and 6
current system
t
voice
1
2
3
Investment and ROI
What Vocollect Voice Promises Cut timings 1, 2, 3, 4, 5 and 6
current system
t
voice
1
2
3
Investment and ROI
What Vocollect Voice Promises Per each assignment line you may save‌
Logistics time
Interaction time
current system
1
2
3
4
5
6
t
voice
1
2
3
10 to 20+ seconds 50% to 80%+ errors
Investment and ROI
Do Your Math… • Time saving / Productivity increase – – – –
Time saved per interaction: Interactions per hour: Time saved per hour: Time saved per shift:
5 sec. 150 assignment lines / h 5 x 150 = 750 sec. 750 x 8 / 3.600 = 1,7 hours
Which savings may I consider by saving 1,7 hours per shift? …in a Year?
Investment and ROI
Do Your Math… •
Your Current Accuracy – – – – –
•
Error rate: Errors per shift (@150 lines/h): Errors per year (@365 days, 1 shift): Cost per error: Yearly cost of errors (per worker):
4/1.000 = 0,004 150 x 8 x 0,004 = 4,8 4,8 x 365 = 1.752 € 10 1.752 x 10 = € 17.520
Your Future Accuracy with Vocollect Voice – – – – –
Error rate: Errors per shift (@150 SKU/h): Errors per year (@365 days, 1 shift): Cost per error: Yearly cost of errors (per worker):
1/1.000 = 0,001 150 x 8 x 0,001 = 1,2 4,8 x 365 = 438 € 10 438 x 10 = € 4.380
Investment and ROI
What Vocollect Voice Promises Quick ROI and Costs Down! Operating Costs
ROI Paper / RF
30% - 60% Vocollect Voice
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Months
Agenda
o What Voice-Directed Work™ is o How it works in the warehouse o Why Voice o The hard and soft benefits o What Vocollect® Voice is made of o What Vocollect Voice can do for you o Investment and ROI o Why Vocollect
Why Vocollect Vocollect Overview • • • • •
Founded 1987 – sole focus on mobile, industrial voice recognition Almost 1 million Vocollect Voice® users worldwide daily Almost 2,000 customers globally More than 60 countries and over 35 languages Presence in extensive range of vertical sectors
Why Vocollect
Vocollect in EMEA • • • • • • •
Over 1,200 customers Over 100,000 terminals, 300,000 headsets sold 35 languages supported Market leading share in all major industry sectors More than 60 certified Partners Over 600 certified Vocollect Professionals Dedicated European repair centre
Why Vocollect
Vocollect Reseller Partners in EMEA • 60+ Total Solution Providers certified and trained through Vocollect University • Sales, marketing, implementation, integration, technical support, consultancy
Why Vocollect
Vocollect WMS Partners in EMEA • 30+ certified Host System Provider Partners • Integration of Vocollect Voice with leading Warehouse Management Systems
Why Vocollect Solutions for Customers of Every Size
Why Vocollect
Retail Grocery Customers in EMEA
Why Vocollect
Logistics Management Customers
Why Vocollect
Why Vocollect Voice?
Why Vocollect
Why Vocollect Voice?
Why Vocollect
Why Vocollect Voice?
Why KFI
Vocollect Voice in Italia
6.000+ workers 130+ site ..beyond Grocery Tasks
Cross Docking Put Away Receiving Sorting Replenishment Cycle counting Loading ...
PHARMACEUTICAL MANUFACTURING
CONSUMER PACKAGE GOODS
PUBLIC SECTOR COMPANIES APPAREL
FOOD MANUFACTURER WMS PROVIDER AUTOMOTIVE SPECIALTY RETAILER
MASS MERCHANDISER
COLD STORAGE FOOD SERVICE
BEVERAGE
RESELLER MANUFACTURING-OTHER OTHER-SPECIFY
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THIRD PARTY LOGISTICS
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GROCERY-RETAIL GROCERY-WHOLESALE ● ●
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Why KFI KFI Voice References
Ariscount s.r.l.
scapa italia
freschezze
…and their logistic costs have been reduced...
Why KFI
Who is Number 1………… • In Brief – NUMBER 1 Logistic Group is an Italian Logistic operator, leader in the Grocery world and specialized in the FMGC (Fast Moving Consumer Goods) sector – Turnover over 300 Million Euro – 6 HUB, 19 Transit Point (500.000 square meters), 2.300 Trucks – 3.360 operators (360 direct, 3000 indirect ) – Over 100.000 client served (Retail DC, Stores, Ho.Re.Ca, pharmacies, pet food shops) – 1.600.000 deliveries, 13.000 items (over 3 Mil. Tons handled)
Why KFI
Number 1 THE CHALLENGE – Looking at the numbers, Number 1 has 6 HUB , equivalent of 500.000 square meters of warehouse, where they receive goods from their clients production facilities (Barilla, Averna and many others) for storage and consolidation in crossdocking mode. From here the goods go to the Transit Point , peripherals depots , from where the products are delivered to Large-scale distribution points, Ho.Re.Ca points, Pharmacies, stores, retailers and Pet Food shops. 3 Million tonnes handled, over 13000 articles with 1.6 million deliveries per year are figures that speak for themselves. an optimized management of logistics processes is essential for this type of business. – In 2006 Number 1 , to innovate all the warehouse handling operation, chose the Click Reply WMS from @logistics Reply using more than 1000 RF terminal supplied from his historic partner KFI. – The need for continuous improvement has brought NUMBER 1 to search a technological solution that can carry an additional impetus to the productivity of its workers in the preparation of orders.
Why KFI
Number 1 THE SOLUTION Benefits of voice for picking loose and layered packages – To meet this need NUMBER 1 has contacted its partners KFI and @ logistics Reply to study different solutions incl uding the use of voice technology. – As a result of a specific analysis of the needs, KFI, acting as Vocollect Voice Total Solution Provider ®, Vocollect Voice has been identified in the best choice to complement the RF System and achieve the results desired by the client – The pilot project started in 2009 has quickly proved the possibility to achieve with the Vocollect voice a substantial increase in productivity and a simultaneous reduction in the error rate. – This is how began the real implementation of Vocollect Voice solution in all 6 HUB, completed in September 2011. – There are 250 operator using Talkman T5with SR-20 Headset for picking of loose and layered packages
Why KFI
Number 1 THE RESULT Benefits of voice for picking loose and layered packages – Immediate increase in productivity of up to 15 %. – This massive implementation of Vocollect Voice and the great experiences of KFI and @logistics Reply , have comforted Number 1 during the adoption of voice technology and have enabled more than 230 mobile operators equipped with terminal and microphone to be more productive, well-focused and more accurate through the use of portable hands and eyes free solutions. – The accuracy in order preparation, whose point of departure already high in NUMBER 1 , has recorded a further improvement, and through the modification of some logistic processes in combination of the voice technology has made possible a significant saving on checking and verification. All this data give Number one an increment of productivity between 30% and 40% and improve the order precision of greater than 99.995% – Is important to underline that, as all news also this new way of doing things has been initially accepted by the workers with diffidence, operators have adopted positively the dialogue with the system and have become operationally independent after the first day of use, all with significant reductions in training and time costs..
Why KFI
Why KFI
Grazie! Thank You! p.gambron@kfitr.it