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Cisco Advanced Services: Facilitate Government Transformation and Mission Success Introduction Preparedness. Growth. Efficiency. Government agencies around the globe strive to improve these indexes to meet their unique objectives. Although each mission is distinct, the common goal for all government organizations is to do more with less, use existing resources, utilize shared leading practices, and help ensure that any new technology investment provides immediate benefits, while establishing a platform for the future. Today’s government environment is marked by a trend toward convergence and consolidation, where organizations must maintain and optimize limited resources and make room for innovative and cost-effective technologies. These new technologies have the potential to transform operation and facilitate new services, but must be deployed quickly and efficiently and with minimal disruption to existing service. Supporting both the new and existing requires a strategy that includes effective integration, a manageable migration path, and a persistent focus on the bottom line. In addition, the next-generation business architecture must address the needs of the organizations and people who will rely on the technology. To accomplish this, governments must choose a partner with in-depth product expertise, knowledge of the government sector, and a history of making systems work.
Cisco Advanced Services: A Partnership for the Future Government organizations worldwide have turned to CiscoÂŽ Advanced Services to maintain, optimize, deploy, and evolve network infrastructures to meet rapidly changing and complex technology as well as policy requirements. Cisco has a deep understanding of the challenges facing government agencies and a solid track record of successful service delivery to these clients. Cisco can help agencies realize the full potential of their technology investments and maximize performance, while incorporating advanced technologies, such as voice over IP (VoIP), and the latest in mobility and security. Each government customer has access to a team of Cisco resources who can provide a deep well of expertise about Cisco products, an understanding of existing environments, and current knowledge of emerging technologies that will cover the lifecycle of mission-critical services.
Implementation is also critical. Agencies must be able to integrate the solution without disruption or creating vulnerabilities. After deployment, maintenance and operations are critical steps in making sure the solution is fully utilized and will continue to support changing agency requirements.
As a technology partner, Cisco Advanced Services is uniquely positioned to help government agencies realize long-term goals by maximizing their Cisco deployments. With its workforce of more than 3,000 engineers around the world and a team of certified Project Management Professionals (PMPs), Cisco provides a superior understanding of products and solutions.
The Network Lifecycle: Adding Value The partnership between agency and technology provider must begin early to result in sound technical and financial decisions. Many government agencies require assistance in determining the appropriate network architecture before identifying the solution, funding, and vendor. Early assessment helps ensure that an agency’s network and staff can support the final solution. In addition, a well-designed solution aligns products, services, and support to customer requirements.
Having access to expertise throughout the network lifecycle—from concept to plan, design, implementation, operation, and maintenance— is critical in reaching a comprehensive and optimized solution. This solution must add value to the customer network installation and deliver the required benefits, while increasing return on investment. (See Figure 1.) The Cisco Service Portfolio helps government customers realize the potential of Cisco solutions in primary areas including data center services, security, unified communications, video, wireless, and storage networking. By investing in a lifecycle approach, customers can add value and increase their return on investment, while improving agility, gaining faster access to applications, extending network availability, and supporting new network demands with increased flexibility.
Data Center Services and Storage Networking: Gaining Efficiencies
Portfolio
Government agencies have built up their data centers to address a variety of initiatives over time. The results? Servers, storage, and network equipment that support dedicated configurations and isolated application environments, Figure 1. Cisco Advanced Services Increase Return on Investment by Addressing the with less efficient resource Complete Network Lifecycle utilization, high operating costs, and complex management. Program Management SLA Framework
Lab Testing/Validation
Advisory Services
Solutions
Prepare
Systems/Network Integration
High Touch Support
Optimization Support
Discrete PDI Services Package
(Reactive Support)
(Proactive Support)
Design
Operate
Plan
Implement
Optimize
• Backbone, CRS/IOS XR
• Mobility
• Security
• IPTV/Voice
• Optical
• WAAS
Inefficient storage and data center management can negatively affect employee productivity, as well as the ability of citizens and user groups to access critical information. As new mandates set more stringent requirements, security, scalability, and performance are of heightened importance. Government agencies must address these issues while managing costs.
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Today, agencies can realize significant cost savings through a structured approach to data center and storage network management that includes consolidation, virtualization, and the automation of existing resources. The goal is to use more uniform, flexible services to support a wide range of initiatives, improving the simplicity of the data center infrastructure.
Cisco Unified Communications solutions help government agencies meet their goals while supporting aggressive deployment schedules with minimal disruption. With Cisco Advanced Services, agencies have access to expertise that can help plan a solution with an architectural approach that will prepare them for challenges today and in the future.
Cisco begins with a holistic, long-term approach to data center and storage network services, focusing on the architecture, not specific products. This life cycle approach provides a platform to help enterprises prepare, plan, and design a new data center, or increase the efficiency of the existing environment. Early engagement helps agencies identify requirements and create a cost-effective and non-disruptive migration path for deploying new services. Agencies gain faster and better access to new applications and advanced services, such as consolidation, backup, mirroring, and replication, with a flexible infrastructure that can handle ever-increasing network demands.
Organizations can quickly reap the benefits of unified communications, including increased responsiveness through improved productivity; secure mobility through anywhere, anytime communications; and improved collaboration that supports all types of media and devices. Adherence to open standards enables agencies to integrate different applications, while extending security communications through call-control devices and communications applications.
Security: Managing Risk in an Evolving Landscape In today’s increasingly digital world, agency security is challenged by a variety of factors. Business processes are under pressure from attacks and disruption, privacy protection laws, support policies, and regulatory compliance requirements. The challenge for government agencies is to balance the highest levels of information assurance with operational continuity, asset safety, and cost management. Cisco helps government agencies manage risk while delivering threat control and containment. Using existing network resources, Cisco enables agencies to deliver intelligent information, while proactively managing, monitoring, and reducing risk using automated methods. Agencies realize a greater return on technology investments while reducing security costs. Cisco offers planning and assessment services, including important areas such as incident readiness and response and security for unified communications. Implementation and technical services give agencies the ability to integrate new technologies and devices without disruption, maintaining a high standard of security. Optimization provides advanced network support and proactive consultations, helping agencies to improve performance and enhance security over time.
Unified Communications: Extending Secure, Flexible Communications Worldwide Advances in communication and collaboration services offer enormous benefits for government agencies. The ability to converge data, voice, and video onto a single, secure network offers many advantages. A converged network acts as a platform for new solutions, such as advanced audio and video capabilities, rich media conferencing, presence, and mobility.
With unified communications, agencies can support communications between incompatible systems and promote collaboration between defense personnel, joint forces, coalition partners, and civilian and national agencies. Cisco offers end-toend support for planning, designing, and deploying a secure, resilient, high-performance converged solution, lowering total cost of ownership while increasing and extending network capabilities.
Video: Enhancing Communications with Rich Media Video services have the potential to transform communications, delivering real-time broadcasts, video on demand, and rich digital media content to a global base of users. From communicating with troops stationed abroad to training repair and maintenance crews, video promises to be of strategic value to every organization. Cisco offers a range of video services based on the Cisco Lifecycle Framework. These services can help agencies to realize a fast return on their investment in rich digital media with a deployment process that is rapid and nondisruptive. Like other IP services, Cisco video deployments take advantage of a converged network infrastructure—one that fits into a larger architecture, planned and designed by Cisco Advanced Services.
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By integrating a video strategy from the start, agencies will be prepared to deploy a scalable, cost-effective, and high-quality digital media solution that meets their needs today and long term. Cisco applies proven expertise and methods to deliver a cost-effective foundation that integrates with existing investments and provides a platform for future capabilities and services.
Wireless: Reaching Mobile Users Securely Government organizations have become increasingly reliant on wireless networks, raising concerns about security, regulatory requirements, and management. Agencies are being challenged to provide users with mobility, while helping ensure the integrity of internal information and systems. Cisco offers a broad portfolio of mobility solutions, technologies, and strategies that meet the needs of government agencies. These include proven methodologies for deploying and operating wireless networks that are operational, scalable, and secure. With Cisco Advanced Services, government agencies have access to expertise that will help them redefine business processes with voice, location, security, and other mobility services. The network can be extended to reach government workers and citizens, with a secure and reliable solution.
A Global Network of Cisco Partners To guide implementation, successful network utilization, and the overall operational success of these solutions—along with a consistent customer experience on a global scale—Cisco Advanced Services extends its capabilities through a multitude of worldwide partners. The Cisco Strategic Alliance program identifies partners who can provide reliable and value-add support across large geographic areas. Cisco Advanced Services works with this array of strategic partners to deliver comprehensive solutions for customers.
Cisco Advanced Services offers direct access and reach-back knowledge, not only to the expertise of Cisco professionals, but beyond, to more than 200,000 global partners that offer greater breadth and depth of knowledge and experience for each solution area. With this knowledge, customers can leverage the best of Cisco’s and its partners’ leading practices, methodologies, processes, and tools to help sustain acquired knowledge and skill. And the Cisco approach relies on customer feedback, which is continually captured and integrated to deliver substantial improvements in product and service quality. Together, Cisco Advanced Services and its team of partners have built a unique knowledge base and practices that offer all of the advantages of a world-class services organization.
Why Cisco? Cisco Advanced Services provides the end-to-end expertise needed to help government agencies promote the efficient use of existing resources; provide secure, reliable access to services; and allow for the rapid deployment of new applications with minimal disruption. Cisco Advanced Services offers a suite of capabilities, backed by the in-depth expertise of the extended Cisco team and its partners. Collectively, these resources have years of experience that offer government agencies access to technology, engineering, and support resources that can provide a total lifecycle solution. Cisco Advanced Services is an integral part of the Cisco Global Government Solutions Group (GGSG), which supports governments and defense agencies around the world by delivering innovative, integrated mission capabilities through thought leadership and advanced technologies and services. The GGSG staff includes top experts from defense, space, military, homeland security and public safety and members of the intelligence community from all levels of government around the world.
Learn More For more information about Cisco global government solutions and services, visit www.cisco.com/go/government.
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