Business News May 2015 by St. John's Board of Trade

May 2015

VOLUME 30, NUMBER 3, 0834-2015

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MAY 2015 Vol 30 No 3

Business News is a publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Printed by: Layout:

Kristina George Transcontinental Media Dc Design House

In this issue... Cover Story 2 Chair’s Message

Member Spotlight: Relevance, Dick & Co. 5 Upcoming Events 6 Advocating for You

Alberta Energy Tour 9 Features

8, 13, 16

Labrador / Arctic 10 Our Ambassadors St. Patrick’s Day Photo Gallery

12 14 - 15

Wantrepreneur 18 What are you @? 19

ST. JOHN’S BOARD OF TRADE EXECUTIVE

Around The Board

20 - 22

Kim Keating Des Whelan Dorothy Keating Andrea Stack Sharon Horan Derek Purchase

Member News

23 - 25

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Secretary-Treasurer

BOARD OF DIRECTORS Kim Paddon Janis Byrne Kevin Peters Craig Ennis

Jim Fallon Wilfred J. Zerbe Andrew Wadden Marilyn Butland

STAFF Nancy Healey

Chief Executive Officer

Jennifer Chaytor Lori Coleman

Manager of Finance & Compliance Business Affairs Manager

Margie Davis

Executive Sales Director

Kristina George Communications & Advocacy Specialist Rhonda Tulk-Lane

Policy & Advocacy Specialist

Wanda Palmer

Director of Sales and Member Fulfillment

Jackie Bryant-Cumby

Member Relations Administrator

Brendan Hagerty Labrador & Labour Market Specialist

St. John’s Board of Trade 34 Harvey Road, P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

Industry News 26 New Members 27 Member Profiles 28

BUSINESS NEWS MAY 2015

Chair’s Message P3s are a concept worth exploring By the time this month’s Business News is published, the Provincial Government will have delivered its budget for 2015. During the pre-budget consultation process, the St. John’s Board of Trade offered three recommendations that support continued prosperity, competitiveness and innovation. We called for a comprehensive review of our health care system to determine why our per capita expenses are the highest in Canada, yet we remain one of the unhealthiest populations in the country. We asked that the review include a focused action plan ensuring efficiency and improved outcomes. We also reiterated that growing the population needs to be a priority if we are going to meet anticipated labour market demands. Finally, we encouraged government to examine new ways to deliver programs and services, with a particular focus on whether partnering with the private sector can become an acceptable alternative to infrastructure delivery models here in Newfoundland and Labrador. Public-Private Partnerships, or P3s, have generated a lot of discussion recently. The St. John’s Board of Trade is clear in our position – when it comes to partnering with the private sector, government should focus on infrastructure opportunities, given the fact that Newfoundland and Labrador has some pressing needs with aging buildings, roads and bridges. With its huge debt and a movement to cut costs, government may have no choice but to put important infrastructure projects on hold as we wait for our fiscal situation to improve. There may be no better time to leverage the expertise and strengths of the private sector. We were pleased to welcome Timothy John Murphy, a lawyer from McMillan and a recognized leader in structuring effective P3 arrangements, for an event last month which also included a panel with representatives from business, the not for profit sector and P3 Canada which offered a broader look at Public Private Partnerships. The session deepened our understanding of P3s, including specifics on the success drivers of such models and dispelling some of the myths surrounding P3s.

We are mindful that not all P3s have been successful, and some projects are better suited for the public-private model than others. Those most likely to succeed as a P3 have certain characteristics like potential risk-sharing benefits and measurable performance. The essential core principles for assessing whether a P3 arrangement should be the preferred procurement method are value for money, transparency and accountability. And there are various models for a P3, such as finance only, build and finance, design-build-financemaintain-operate. Here is a simple way to look at the principles of a P3. You are a homeowner and plan to renovate. You must first decide if you want to manage the project or hire a contractor. If you manage the work yourself, you are responsible for the whole project, including any delays and additional costs. On the other hand, if you hire a contractor, and you agree on work scope and cost, the contractor will absorb additional costs and may include a contingency amount to cover unexpected expenses. Although you have transferred risks for cost overruns and delays to the contractor, the contractor does not own your home. As a homeowner, you’re responsible for repairs and maintenance. When you get a leaky roof, you delay hiring a roofer because of other expenses. As time goes on, you are looking at a full roof replacement. It is the same for governments. They sometimes have to defer infrastructure repair because funds are needed elsewhere. The P3 model transfers maintenance risks to the private sector. It makes sure funds are set aside for repair and maintenance – the single most important factor in keeping infrastructure costs down. P3s are not privatization. P3 projects remain publicly owned, publicly controlled and publicly accountable. P3s have been around for decades. Today there are more than 200 of these projects in operation, under construction or in procurement across Canada valued at $70 billion. An independent study recently completed by InterVISTAS Consulting outlines the economic impact of these BUSINESS NEWS MAY 2015

Chair, Kim Keating projects and shows that not only have P3s created 500,000 full-time equivalent jobs, there has been $7.5 billion in tax revenue for government and $9.9 billion in cost saving for taxpayers. Public infrastructure impacts the lives of every Newfoundlander and Labradorian – from the water we drink, the buildings we occupy, to the roads we drive on. The quality and reliability of our public assets play a substantial role in determining our overall quality of life. Right now in this province 60 per cent of the workforce is employed by private sector business. We have been driving the economy, and partnerships are a way to keep our economy growing. As Newfoundlanders and Labradorians, we need to ask ourselves what we expect from our government. Government’s role is to govern, not necessarily to do, and they should leverage the expertise and innovative ideas of business and the not for profit sectors when it makes sense to do so. All levels of government need to consider infrastructure delivery options that make the best use of both the public and private sectors’ resources. Modern, progressive and efficient infrastructure is a core component of a healthy and competitive economy. The time has come for our provincial government to examine P3 frameworks, core principles and identify potential projects.

144 Players 18 Holes 1 Day you do not want to miss!

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Contact Wanda at wpalmer@bot.nf.ca today about registration, sponsorship opportunities, prizes or for more information.

MEMBER SPOTLIGHT DICKS & COMPANY BASICS CELEBRATES 175 YEARS OF BUSINESS SUCCESS! By Elizabeth Kennedy than customer service to last 175 years, as they also credit their long history of adaptation. Dicks & Company Basics has learned where to expand the company and when to change certain aspects of their business products and services. The ability to adapt and stay resilient is crucial in sustaining prosperity into the future.

Excelling in an ever-changing economy is not an easy feat. A leader in the race to remain relevant, Dicks & Company Basics has thrived in the province for 175 years. Dicks & Company was founded in 1840 and has been 100 per cent owned and operated by Newfoundlanders ever since. In 1979, Dicks & Company became a member of Basics® Office Products – Canada’s largest group of independent office products retailers, with representation coast to coast. This partnership produces a unique situation for the company; they are able to provide a vast selection of products, due to their national buying power, yet are also able to give the kind of service you can only receive from a local business. It takes a lot to be successful for 175 years. Dicks & Company Basics attributes their success largely to their commitment to exceptional customer service, as it has always been at the heart of the company. The company recognizes that it takes more

“

Of course, continuous success does not come without challenges; Dicks & Company has certainly faced adversity throughout its many years in business. They survived the Great Fire of 1892, despite having lost their building and most of their records. They have also survived numerous recessions over the years, as well as the emergence of big box competition. A lot has changed for the company since they were founded in 1840. Dicks & Company Basics has transformed from a bookbinding company into the one-stopshop for office needs that it is today. The company is excited to announce that they are embracing change once again, adding educational furniture and health care furniture to their product lines this year. Dicks & Company Basics has a long history of adaptation, and they remain committed to evolving with changes in business needs while maintaining matchless service and customer support. What does it take to stay successful? A pinch of customer service, a dash of loyalty, a cup of integrity? Dicks & Company Basics feels they already have the secret recipe and they plan to keep using it. The company remains a local source for office products, office furniture, business machines, cleaning and breakroom supplies, and printing services. But what really resonates with customers

New customers are quick to discover what our long-term customers know: that we are committed to both our community and our customers… always giving our best.” – Marketing Manager, Corina Byrne BUSINESS NEWS MAY 2015

is that Dicks & Company Basics is 100 per cent locally staffed, with no outsourcing of any kind. “When you call us, you talk to us – we don’t believe in automated machines answering calls, only real people,” says Byrne. They’re also always looking for new ways to connect with their customers. Aside from traditional methods of communication, they like to include modern techniques, such as the live chat on their website where customers can instant-message with Dicks & Company Basics’ own local customer service representatives. There are few businesses that can say they have been through the Great Fire, recessions, and the technology-oriented society we see today. Dicks & Company Basics has ensured their relevance in Newfoundland and Labrador for 175 years and continues to sustain their prosperity into the future. They have proven that they are in it for the long run, perhaps for another 175 years.

Elizabeth Kennedy is a third year Bachelor of Commerce (Cooperative) student at Memorial University who recently completed a work term as the Board of Trade’s Research and Marketing Assistant.

upcoming events Exporting 101

Lunch and Learn “Tax Planning for Small Business”.

Join Carolann Harding, Director of International Business Development with the Department of Business, Tourism, Culture and Rural Development as she provides an informative session on business growth and expansion through export.

Date: Time: Cost: Location:

Join Grant Thornton for an informative session on the Federal and Provincial budgets and how the various measures will impact small-medium sized businesses and their owners. Get tax planning ideas to help you minimize taxes and maximize your wealth.

Tuesday, May 5 9:00 – 10:00 a.m. Included as a benefit of your membership Board of Trade Office, 34 Harvey Rd., 3rd Floor

Date: Time: Cost: Location:

Tuesday, May 19 12:00 - 2:00 p.m. $35 +HST Members $45 +HST Non-members Board of Trade Office, 34 Harvey Rd., 3rd Floor

Luncheon - “Province at a Cross Road” Join Don Mills, Chairman and CEO, Corporate Research Associates, as he speaks on current social, economic and political trends in NL, including a look at the demographic challenges that face the province. Advocating 4 U: Our Policy and Advocacy Specialist, Rhonda Tulk-Lane, will be on site between 12:00- 12:30 p.m. to hear your business issues and concerns.

Date: Time: Cost: Location:

Wednesday, May 6 Networking – 12:30 p.m. Luncheon - 1:00 p.m. $45 +HST Members $90 +HST Non-members Sheraton Hotel Newfoundland

Labrador Aboriginal Cultural Awareness Workshop

Luncheon Come hear His Excellency the Right Honourable David Johnston, Governor General of Canada, as he discusses his perspective on leadership and innovation in Newfoundland & Labrador and Canada.

Date: Time: Cost: Location:

Friday, May 22 Networking – 12:30 p.m. Luncheon - 1:00 p.m. $60 +HST Members $120 +HST Non-members Glendenning Golf

Business Mixer

The Labrador Aboriginal Training Partnership will present information on the history and ongoing traditions of the three Aboriginal groups in Labrador and will provide details about their governance structures, demographics and barriers they face.

The Town of Conception Bay South wishes to invite you to a wonderful evening of networking, exquisite food from Coffee Matters and cocktails at the magnificent Manuels River Hibernia Interpretation Centre.

Date: Time: Cost: Location:

Date: Time: Cost:

Thursday, May 28 4:30 – 6:00 p.m. Included as a benefit of your membership

Location:

Manuel’s River Hibernia Interpretation Centre

Wednesday, May 13 9:00 a.m. – Noon $50 +HST Members $75 +HST Non-members Grant Thornton, 15 International Place

Co-hosted by:

Supported by:

 6

Visit: stjohnsbot.ca/events for more upcoming event information.

BUSINESS NEWS MAY 2015

Building Industry Capacity

On April 6, St. John’s City Council tabled the Final Report on the Review of Winter Maintenance Services from KPMG Consultants. The Board supports City staff’s recommendation to slowly build industry capacity to provide winter maintenance services. As we face the reality of shrinking budgets, governments have to consider new and innovative ways to deliver programs and services. Partnering with the private and community sector is one possible solution to deliver services to citizens. Done right, partnering can be a win-win for all involved. Citizens, as taxpayers, get the services they expect in an efficient way, at less cost. Partnerships can also foster a strong private sector, which we know is vital for a strong economy. City staff recommend a carefully planned and evaluated pilot project that will gradually phase in the use of hired equipment to slowly build industry capacity to provide winter maintenance. The Board supports this recommendation and approach.

The St. John’s Board of Trade will continue to advocate that governments look to at partnering with the private sector when it makes sense and saves the taxpayers money. For more information read Public-Private Partnerships: A Guide for Municipalities. http://www.p3canada.ca/en/about-p3s/p3-resource-library/ public-private-partnerships-a-guide-for-municipalities/

BUSINESS NEWS MAY 2015

Brand of Brothers:

Consumer Loyalty in Newfoundland & Labrador We’re unique. From our music and food to our landscape and culture, Newfoundland is different and we wouldn’t want it any other way. Sometimes we buck trends, while other times we remain entrenched in traditions. We’ve positioned ourselves as global leaders in an array of industries, yet remain true to our roots. We’re a different breed, and from a marketing perspective this poses a bit of a challenge. Marketing is about understanding consumer habits and behaviours, but how do you identify patterns in a population so unique and diverse? Sure, we have iconic brands that have withstood the test of time, Purity, Ches’s and Bidgoods, just to name a few, but what has allowed them to find success where others have failed? They all make great products, but are they the best? They all focus on customer service, but doesn’t the competition? They all strive to provide the best customer experience as possible, but are they really that different? When we look at successful brands locally, it’s not because they are the biggest or the best, and we can’t identify ‘why’ from any textbook.

Each one of the brands mentioned above hold a certain nostalgia to many Newfoundlanders and Labradorians. We remember the bottle of syrup on Nan’s kitchen counter at Christmas. We remember sitting around the table on Good Friday having fish and chips as a family. And we remember Saturday drives to the Goulds to grab a loaf of fresh bread. Great brands are about more than just advertising, people want to feel a part of the brand, and if you give them memories it’s something they will never forget. If we have to choose one word to encompass what it means to be a Newfoundlander, it’s loyalty. We don’t try something new for the sake of change and we don’t stray away from things that do us no wrong. For brands, it’s a double-edged sword. It’s difficult to earn new customers, but once you have them, treat them right and you’ve built a relationship that will last a lifetime. Show you care, show you relate, and show it’s about more than a green number on a spreadsheet. It’s not about keeping up with flashy new fads or feeling a part of the latest trends. It’s about establishing

In our province, more than anywhere else in North America, success has to be earned. It’s earned by demonstrating that your brand relates to the people of the province. It’s earned through supporting the community. It’s earned through staying true to your brand in good times and bad. And it’s earned through showing that it’s about more than the bottom line.

trust and feeling a sense of connection to the brand. We don’t ask for much. We just want to feel like we matter. But after years of being Canada’s forgotten child, years of being a “Have Not” province and years of being overlooked, can you really blame us? As Newfoundlanders, it’s all we ask.

BUSINESS NEWS MAY 2015

Chris Dunne Partnership Builder at Prime Creative 1.709.730.0666 chris@primecreative.ca www.primecreative.ca

Tour of Alberta oil sands opens up opportunities for NL business By Nancy Healey, CEO, St. John’s Board of Trade I had the opportunity to travel to Alberta last month as part of the Canadian Chamber of Commerce Alberta Energy Tour, where I got to see, first hand, the technology behind extracting oil from the sand and how safely oil is transmitted via the vast network of pipelines that have been delivering oil and gas to Eastern Canada for decades. Did you know that the first pipeline built to deliver oil and gas from Alberta to Eastern Canada was completed in 1957? Today, there are an estimated 825,000 kilometres (km) of transmission, gathering and distribution lines in Canada. Pipelines are generally buried underground and operate in both remote and populated areas, with major crude oil and natural gas pipelines servicing most major Canadian cities. The proposed Trans Canada Pipeline called Energy East will connect Western Canada’s resources to Eastern Canada’s needs. Part of the rationale behind Energy East is securing greater supplies of domestic crude can improve the financial viability of eastern Canadian refineries by giving them access to less-expensive, stable domestic supplies. Moving energy, be it oil and gas or hydro-electricity across Canada, is important to our nation’s economy. Pipelines are a safe and environmentally friendly way of transporting oil and gas.

Millions of Dollars

Top 5 Industries for Manufacturing Sale in NL Generated by Oil Sand , 2010 9 8 7 6 5 4 3 2 1 0

Mining and Diesel Fuel Beverages Forged and Lubricates construction stamped machinery metal and products equipment production

Source Canadian Manufacturers and Exporters, 2014

Between 2009 and 2013, 99.999 per cent of the crude oil and petroleum products transported by Canada’s federally regulated pipelines arrived safely, and during the past three years (2011–2013), 100 per cent of the liquids released by these pipelines were completely recovered. The facts show Energy East will not substantially affect the rate of extraction or combustion of Canadian oil sands crude and its global impact. More importantly, if Energy East is not built, the oil will move by truck, rail and tanker instead of a pipeline, the safest and most environmentally responsible method of transporting oil and natural gas over long distances.

Opportunities for NL business Both the construction of the Energy East pipeline and the continued expansion of oil sands extraction present opportunity for Newfoundland business. According to a study commissioned by the Conference Board of Canada: Atlantic Canada could realize a meaningful gain due to the indirect employment effect tied Energy East’s construction. An estimated 4,036 person-years of employment - equivalent to 10 per cent of the total - would be supported in these provinces and about 80 per cent of those will accrue to New Brunswick. The distribution of these impacts would mirror the results in other provinces, that is, gains are largest in professional services, followed by manufacturing and wholesale trade.

The direct and indirect impacts of capital investment and maintenance, repair and operation expenditures in the oil sands generated the following economic impacts in Newfoundland and Labrador in 2010: •

$38.1 million in GDP to the provincial economy

•

$12.0 million in manufacturing output

•

$242 direct and indirect jobs

•

$846,000 in provincial and municipal income taxes

•

An estimated $10.3 million in wages and salaries

•

Supply chain penetration declined in 2010.

Had provincial business been able to maintain their 2009 share of manufacturing supply chains, output would have increased by $3.8 million between 2009 and 2010 instead of by $2.7 million.

BUSINESS NEWS MAY 2015

CEO Nancy Healey with colleagues from Fredericton, Moncton and Straits Crossing Chambers during a visit Suncor’s oil sands facility as part of CCC Alberta Energy Tour 2015.

Although the region will account for just 10 per cent of the estimated indirect employment impact, there are many industries where Atlantic Canada gains a relatively larger share of the benefit. In the legal and accounting services industries for example, the region will see 199 person-years of employment supported, which amounts to 15.8 per cent of the total, while another 289 person-years (or 18.2 per cent of the total) would be gained in retail trade. (See Chart.) The region will also gain 14.5 per cent of the impact in petroleum and coal products, 23.7 per cent of rubber manufacturing, and 19.1 per cent of wood products, pulp, and paperboard mills Canada, like Newfoundland and Labrador, is a natural resource based economy and there are plenty of opportunities for Newfoundland-based companies to get engaged in the opportunities in Alberta and with the Energy East Pipeline. If you are interested in exploring opportunities in Alberta or with the Energy East Pipeline, give me a call and I would be happy to put you in touch with my colleagues in Alberta. In the meantime here are some links to relevant websites: www.energyeastpipeline.com www.transcanada.com www.fortmcmurraychamber.ca www.suncor.com/en/working/315.aspx www.conocophillips.ca/Documents/VendorBrochureApril2010.pdf

Expo Labrador: 20 years of showcasing opportunities in the Big Land On June 21, hundreds of members of Newfoundland and Labrador’s business community will converge on Happy ValleyGoose Bay. The Labrador North Chamber of Commerce will hold its annual trade show and conference with the goal of showcasing present and future business opportunities in the Big Land. Expo Labrador has been an important fixture for the region and has continued to grow in popularity and effectiveness. This year Expo Labrador is celebrating an important milestone: the trade show and conference is celebrating its 20th anniversary. Formerly known as Voisey’s Bay and Beyond, Expo Labrador 2015 will be a celebration of the past 20 years. “Be a part of the festivities, as we reminisce about the developments that have taken place in Labrador since 1996, and look forward to continued prosperity,” says Brian Fowlow, Chief Executive Officer, Labrador North Chamber of Commerce. The St. John’s Board of Trade has brought a delegation to Expo Labrador for many years and much success has been achieved. “Last year I had the great privilege to represent the St. John’s Board of Trade at Expo Labrador. It was an amazing opportunity

to visit the Big Land and see first-hand the economic opportunities that exist in this part of our province,” says Sharon Horan, Chair of the Labrador and Arctic Opportunities Committee. “The vast array of speaker sessions, the large number of exhibition booths to visit and the well-organized socials allowed ample chance meetings with business prospects as well as the option to make connections to set up further meetings in the future. I would not hesitate to suggest to any member who is contemplating doing business or looking for opportunities in the Big Land, this is a must attend event.” The St. John’s Board of Trade looking forward to this year’s event and

BUSINESS NEWS MAY 2015

encourage members to join us. We have partnered with Provincial Airlines to offer members a special airline rate and have secured a limited number of accommodations. The Labrador North Chamber of Commerce have extended their $50 membership discount on registration fees to Board of Trade members. When filling out exhibitor or delegate registration forms, tick off the “LNCC Member” tab and write next to it that you are a member of the St. John’s Board of Trade delegation. For more information, contact Brendan Hagerty, the Board of Trade’s Labrador and Labour Market Specialist, at: bhagerty@bot.nf.ca.

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Tales of an Ambassador Edie Newton

Tina M. Taylor

Director, Newfoundland and Labrador Children’s Wish

Sales Manager, Holiday Inn

The Hickman Chevrolet Cadillac Meet Your Match business mixer held on Nov. 13, 2014, was my first Ambassador experience. As I weaved my way through the crowd that night, I kept my eyes open for people who I had never seen before so I could introduce myself and make them feel welcome. I met so many new people, had wonderful conversations, and promised to follow up with several people regarding business/partnering opportunities. One of those individuals was Joy Moyles of Grand Productions. Joy had recently settled back in St. John’s from Mississauga, Ont. where I moved from, so we had lots to chat about that evening. Joy mentioned a number of events she had designed that I was quite familiar with, so the idea of working together on a project seemed like something worth exploring. With our Children’s Wish 3rd Annual Emerald Ball approaching, I asked Joy for a proposal and quote. We were looking to change things up and add some “WOW” factor – and that’s just what we got!

I joined the Ambassador group to enhance the profile of the Children’s Wish Foundation within the business community and make meaningful connections with business professionals and leaders to further our mandate. Attending events as a member is always enjoyable and worthwhile, however, I find attending them as an Ambassador adds an element of responsibility to put yourself out there and engage people in a more results-oriented way. Lucky for me, the Board of Trade mixer in November, 2014 brought a new business in our community to my attention. My positive experience helped me to create a successful, long-term business partnership resulting in an outstanding event.

I love being an Ambassador and having an opportunity to network with other members at various Board of Trade events. I get energy from it for many reasons: establishing great relationships; becoming better acquainted with other member companies; learning what is happening within our local business community; and being able to connect members with other members for mutual benefit. It not only makes me feel good but comforted in the knowledge that they are willing to do the same for me. I have many quirky stories over the years from attending Board of Trade events. Which brings me to one memory from a little over 10 years ago. I was attending a networking event on a boat tour operated out of St. John’s harbour. Another member, Wayne Davis, came up to me with a big smile (or smirk) on his face and couldn’t wait to introduce me to another member. He immediately brought me over to this person and said, “Tina Taylor, this is Tina Taylor.” YES, two “Tina Taylor(s)” in the room. It turned out she too was in the hospitality industry at the time. Fast forward 10 years and she is now working in a different industry and is a client. The bottom line is that while this is a cute and funny memory, long-term relationships are earned and built thanks to the many networking events I’ve attended with the St. John’s Board of Trade.

I recently attended a Board of Trade luncheon and, as I always make a point of doing at these events, I introduced myself around the table and engaged people where and when appropriate. To my delight, I discovered that one of the folks at my table was in the process of putting together a large conference. After the event, I immediately followed up, offering suggestions on things to consider when selecting a venue, sponsorship and entertainment ideas along with the appropriate contacts. Months later, we submitted an RFP and won the business. I truly believe I was successful in our bid because rather than just trying to promote a property/venue, I offered assistance on many levels, including things they had not considered themselves, allowing me to build a deeper connection and rapport with them. When networking I try to ask open-ended questions as opposed to those that can be answered with a simple yes or no. This opens up the discussion and shows interest. I have also discovered opportunities that would be a perfect fit for another member which allowed me to introduce the individual members to each other. Bottom line, it is important to be genuine and authentic which allows you to build long-lasting, trusting relationships.

BUSINESS NEWS MAY 2015

In the blink of an eye, your vision can be lost… Protect your eyes from sunlight. Wear a hat with a brim, and choose sunglasses that provide at least 99 per cent protection from ultraviolet (UV) rays: check the vendor tag and frame of the glasses for the UV rating before you buy. Wear eye and face protection. When playing sports or working with power tools, protect your eyes with Canadian Standards Association-approved safety glasses or goggles. Beyond working to support healthy vision for all, CNIB offers public education programs to organizations through our Eye Safety Program and in-services that help caregivers, health care workers and family members better understand the challenges associated with living with vision loss.

For Newfoundlanders and Labradorians who are blind or partially sighted, CNIB remains the primary provider and steward of vision rehabilitation therapy. We know that for some individuals, a loss of vision is unavoidable. For most, there are ways to significantly reduce the chances of losing your vision. Knowledge is power in eyes health & safety. Research has shown that Canadians place a high value on their vision and fear vision loss more than most other health conditions. This is a call to action! In a recent study conducted by CNIB, more than 53 per cent of Canadians told us that if they can see well, why would they need an eye exam? Studies also show that up to 10 per cent may have vision loss that can be corrected. Preventive care, whether for health in general, like an annual visit with your family doctor, or an annual checkup with your dentist, is vital to maintaining good health. Why do so many not consider the annual vision check-up a priority? A comprehensive eye examination can help identify eye health issues that often go undetected, like glaucoma or macular degeneration. Early identification can lead to treatment options that could literally save your sight. Beyond assessing vision, an additional opportunity is that some eye

conditions do not present with obvious symptoms and can be associated with other health issues. Wearing personal protective eyewear when working in hazardous environments, at work, at home or at play can also significantly reduce your chances of vision loss. A study conducted by Doctors of Optometry Canada shows 60 per cent of eye injuries are a result of not wearing protective eyewear at the time of the accident.

Employers and employees can also have the benefit of public education initiatives that can benefit customers and staff. For example; Dining in the Dark is one of CNIB’s most successful public education events. It raises funds to support CNIB Programs and Services and employees receive training on how to make their services accessible to a customer living with vision loss. For the customer it is an unforgettable culinary experience where they rely on all of their senses – except sight. Visit cnib.ca/nl and click on local events.

CNIB Vision Health Month Tips for Your Eyes Quit for your eyes. People who smoke are three to four times more likely to develop age-related macular degeneration (AMD), which is the number one cause of significant vision loss in people over 50 in Canada. Quitting now can reduce your risk. Get healthy. Excess weight, a sedentary lifestyle and high blood pressure are all risk factors for AMD and diabetic retinopathy. A diet high in fats and low in nutrients may increase the risk of developing AMD. Increase your intake of fish high in omega-3 fatty acids, fresh fruit and dark green leafy vegetables as they provide nutrients and antioxidants that are healthy for your eyes. BUSINESS NEWS MAY 2015

Denise Coombs CPA, CA CFP David Howe FCPA, FCA FCIRP Dorothy Keating FCPA, FCA Colleen O’Keefe CPA, CA

Ian Penney CPA, CA CIRP Beth Porter CPA, CA CFP Peter Winters FCPA, FCGA Derrick Hutchens

CIRP

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BUSINESS NEWS MAY 2015

St. John’s Board of Trade

Building a Culture of Brand Ambassadors While there isn’t a one-size-fits-all employee engagement strategy, there is however, within any business, the opportunity to build a culture of brand ambassadors. Creating this kind of culture within your company takes real commitment, but in return delivers real benefits, too. The dayto-day benefits are seen in productivity, quality of outputs, and general work environment. And when facing difficult times or managing an issue that could impact your company reputation, having those brand ambassadors stand by your side and help weather the storm, is invaluable.

it will demonstrate how employees – your brand ambassadors – see themselves in it. The narrative itself should be short, simple, direct, consistent and memorable – an elevator speech some might say. In whatever form, that narrative is a tool that all employees should be able to adopt and feel comfortable (and proud!) delivering when they talk about the company either socially or in a professional capacity.

Building a culture of brand ambassadors must be enough of a priority for it to become a way of being for your company. It won’t be achieved through a one-off promotion or a singular campaign. It has to, instead, be a guiding approach – a way of thinking and a way of doing.

As business owners, it’s important to recognize the impact employees have on your brand. But we need to take it a step further by leveraging their interest in being a part of that brand, and giving them the tools they need to tell the company narrative and live it at work every day, alongside leadership and colleagues working in all capacities across the company. This in turn, not only builds employee engagement and empowerment, but it helps builds a culture of brand ambassadors, too.

So, where do you start? Understanding where you are in order to make a plan for where you want to be is always a solid approach. Starting with an internal communications audit will help determine how employees would describe the company; its vision and values; how committed they are to it; and whether or not they personally identify with it. Employee surveys and internal focus groups are often used for this kind of information-gathering exercise and benchmarking within a company.

Developing, socializing and engraining a company narrative into what you do every day will not only strengthen and support the vision and values of the company, but

noconnor@m5.ca 709.738.5116 t 709.699.6722 c 709.738.0515 f www.m5publicaffairs.com

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Once you’ve assessed where things stand, and you can answer the questions – what are our goals and what does success look like? It’s time to put a strategy in place and generate buy-in that starts with the company leadership. Developing a strong employee engagement strategy will help serve as a roadmap to the development of internal brand ambassadors, and give leaders the tools they need to drive that effort. The strategy will map out goals, approach, supporting tactics and measurement - all the important nuts and bolts of any good plan. It will also frame up the all-important company narrative.

Nancy O’Connor Vice President, m5 Public Affairs (NL)

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@stjohnsbot BUSINESS NEWS MAY 2015

Don’t Be a #Wantrepreneur By Elizabeth Kennedy

The St. John’s Board of Trade recently hosted a leadership conference in partnership with Skills Canada for their annual Skilled Career Day. The event, titled “Don’t Be a #Wantrepreneur,” provided high school students with the tools and inspiration to consider entrepreneurism as future career path. You might be asking, what exactly is a wantrepreneur?” Typically everyone knows at least one. A wantrepreneur is someone who is always coming up with great business ideas, but never actually follows through with them. This event was all about giving students the means to go from a wantrepreneur to an entrepreneur.

The student attendees of the Board’s Leadership Conference.

Founders of Athlete Aid Apparel, Robert Hickman and Noel Moffatt, were the keynote speakers at the leadership conference. Both are full-time students at Memorial University, pursuing a Bachelor of Commerce (Co-operative). They created Athlete Aid Apparel as an entrepreneurial work term project through MUN’s Business Co-operative Education.

Peter Gifford of Common Ground and Board of Trade Interns Natalie Beaton and Elizabeth Kennedy.

Students also participated in a speed presentation round, where they heard from four organizations which get youth involved in entrepreneurism or business Common Ground, Enactus St. John’s, Junior Achievement, and CBDC Youth Ventures. Finally, the event included a Getting the Message Out presentation from the provincial government’s Office of Public Engagement.

Noel Moffatt and Robert Hickman of Athlete Aid Apparel.

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“Working with Skills Canada on this leadership conference helped expose young leaders to the potential that exists in the private sector,” says Rhonda Tulk-Lane, the St. John’s Board of Trade’s Policy and Advocacy Specialist. “Teaching them about entrepreneurship strengthens our reach as the primary voice of business.” Elizabeth Kennedy is a third year Bachelor of Commerce (Cooperative) student at Memorial University who recently completed a work term as the Board of Trade’s Research and Marketing Assistant.

The Office of Public Engagement’s GMO team.

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BUSINESS NEWS MAY 2015

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What are you @? Notes from the @stjohnsbot twitterverse

@PremierOfNL The @stjohnsbot will host a session on effective public-private partnerships on Wednesday, April 29th. http://stjohnsbot.ca/media-release-botsupports-partnerships-with-privatesector/ … #nlpoli @powerstim Before @bruceanderson and I release the data @stjohnsbot we r going back to school. Attending @amandabittner ‘s class at MUN. Will be fun.

@KayTLJ Networking in greenA

@poole_nikki @TinaTaylorNL @obrienstours @HolidayInn RT @stjohnsbot: More #StPaddysDay fun!

@JeffMarshallNL There’s no better way to impress your clients than to bring them to a game at the @stjohnsbrier ! get your deposits in, @stjohnsbot !

@KellieLeitch Having a great time meeting folks at the @stjohnsbot reception tonight! Lots of ppl in the #StPatricksDay spirit! #NL

@SeamusORegan My buddy @ClintDavis_TD of @NunatsiavutGC will be speaking at @stjohnsbot April 15th. register.stjohnsbot.ca

@jordanP90 @powerstim @bruceanderson @stjohnsbot @amandabittner :( wish I was in that class. @MarkLaneNL At the @stjohnsbot luncheon Politics in Newfoundland and Labrador feat @powerstim and Bruce Anderson.

@poole_nikki @obrienstours @stjohnsbot Gettin’ our green on! #StPatricksDay @CdnChamberofCom MT Greg

Stringham @OilGasCanada speaking @ #ResourceCities energy tour Connecting w/ ppl from @KelownaChamber to @stjohnsbot @OilSandsToday

@poole_nikki @abacusdataca

@stjohnsbot Latest polling on politics #bringonthenumbers #elections

@melissaroyle Fun @stjohnsbot event

today. Interesting #nlpoli @abacusdataca #’s w/great interpretation by @bruceanderson & colour commentator

@joymoyles @stjohnsbot Great turn

@jac2834 Great job by

@FASTSIGNS on my @stjohnsbot prize! #YYT #CoorsLight #SilverBullet

@obrienstours Looking forward to the @stjohnsbot session @Bally_Haly today! #networking @HolidayInnSJ @MarriottStJohns @NLChocolateCo @QuidiVidiBeer

out for the #StPatricksDay Mixer! Nice catching up with everyone and meeting new ppl. #networking

@adampuddicombe @stjohnsbot St. Patty’s Day mixer w/ @Chris_Dunne @MaroonedOnaRock @ifactory

@lilmissrealtor @stjohnsbot ... annnd we’re off! Showing our members some love today! Balloons & #chocolate @NLChocolateCo BUSINESS NEWS MAY 2015

 Around the Board

Chair Kim Keating outlined the Board of Trade’s goals for the year in an address to the St. John’s East Rotary Club. She is seen with club president Steve Bragg and Bruce Templeton, a former Board of Trade Chair.

Andrew Mackey, Senior Policy and Program Advisor with the Department of Advanced Education and Skills, provided details of the Express Entry program that links employers with qualified international workers with members of the Board of Trade at a recent session.

Dan Dillon from Memorial University offered an interactive session for Board of Trade members entitled Networking for Success.

BUSINESS NEWS MAY 2015

Board of Trade intern Elizabe th Kennedy was on deck for the Profes sional Skills Development Program (PS DP) for International Students net working event at Memorial University .

Join us

t ev ent & at o u r n e x b e sp ot t e d yo u c o u ld

e board A ro u n d th

for d the business community’s priorities The St. John’s Board of Trade presente ’s. John St. in budget consultation held the 2015 provincial budget during a pre-

Lisa Payne shared her num ber one success strategy for big res ults during a Lunch and Learn held at the Board of Trade office.

Chair Kim Keating discussed some of the Board of Trade’s priorities in an address to International Association of Administrative Professionals (IAAP) Symposium. She is seen with Wanda Jarvis and Debbie Chafe, members of the IAAP NL executive.

BUSINESS NEWS MAY 2015

 Around the Board

Intern Natalie Beaton, third from left, presented her research into the availability of labour market information in Newfoundlan d and Labrador, and other provinces, to members of the Board of Trade’s Labour Market Committee.

Chair Kim Keating with Clint Davis, chair of the Nunatsiavut Group of Companies and vice-president of Aboriginal Banking for TD.

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BUSINESS NEWS MAY 2015

Member News NLCA recognized The Newfoundland and Labrador Construction Association (NLCA) was presented with the CCA Gold Seal Association Award during the Canadian Construction Association’s 97th annual conference in San Antonio, Texas. On hand to accept the award were Kirk Saunders, NLCA board past chair, and Rhonda Neary, NLCA president/COO. The CCA Gold Seal Association Award recognizes outstanding achievements by CCA partner associations to promote and support the CCA Gold Seal program.

Airport Authority makes major progress on expansion plan The St. John’s International Airport Authority invested $20 million in the airport’s infrastructure in 2014 as part of its 10-year, $245 million expansion and improvement plan that was announced in April 2014. A further $50 million investment is planned for 2015 that will focus on two of the most significant projects associated with this plan: the Airport Terminal Building (ATB) Expansion, and the Accessibility and Safety Initiative. The expansion and improvement plan was established to ensure the safety and operational integrity of the existing facilities - to expand the ATB to accommodate two million passengers annually, and to improve the airport’s accessibility during low-visibility conditions. 2015 also marks the final year of the three-year construction project associated with the Accessibility and Safety Initiative which involves substantial improvements and additions to the airfield in order to facilitate the installation and operation of Category III Instrument Landing Systems (Cat 3 ILS). Once operational in 2016, the usability of the airport will increase to 99 per cent, putting it on par with the top eight airports in Canada. This technology will allow aircraft to land and take-off in conditions of very low visibility, a weather challenge that has had an impact on the airport’s operations and the region’s reputation for much of its history. During 2015, the airport’s primary runway (R11-29) will be closed for a five-month period between June and early November to allow the completion of the key components of this major project. These key

activities include installation of the new centreline, touchdown zone and edge lighting, completion of turn pads blast pads, completion of RESAs on both ends of the runway, and the repaving of the entire 8,500 foot runway.

Pond named first-ever BDC Entrepreneurship Champion

nize outstanding contributions in four pillar areas: serial entrepreneurship, mentorship, innovation, and entrepreneurial resiliency. For more information go to: www.bdc.ca.

Kevin McEvoy receives national award

The Business Development Bank of Canada (BDC) amed Gerry Pond, Atlantic Canada businessman and trailblazer, the first-ever BDC Entrepreneurship Champion during a reception in Toronto which brought together entrepreneurs and business leaders. This national award recognizes the achievement of a Canadian entrepreneur and community leader who has created and grown one or many successful small or medium-sized businesses while significantly contributing to the prosperity of the Canadian entrepreneurship ecosystem. Pond is both an influential figure and proponent of the information and communications technology sector, with more than 45 years of business experience. The chairman and co-founder of Mariner Partners Inc., he has helped facilitate a billion dollars’ worth of technology deals, resulting in the creation of numerous successful start-ups, including Q1 Labs and Radian6. “Gerry exemplifies the qualities of the consummate entrepreneur –innovator, visionary and community leader,” said Jean-Rene Halde, President and CEO, BDC. “He has demonstrated these qualities throughout the course of his career and has imparted his wealth of knowledge and experience, inspiring other Canadian entrepreneurs to achieve national and international success. It is a privilege to be able to recognize his contributions this way.” Pond is also the chairman and co-founder of East Valley Ventures, an advanced accelerator for Atlantic Canadian startup companies with a mission of helping passionate Atlantic Canadian entrepreneurs launch meaningful and enduring technology companies. A national selection committee representing the Canadian business community selected the winner. The BDC Entrepreneurship Awards are presented throughout the year to recog-

BUSINESS NEWS MAY 2015

In recognition of his contribution to the construction industry through roles on the Newfoundland and Labrador Construction Association board of directors, the Construction Labour Relations Association, and the Canadian Construction Association, in particular the Trade Contractors Council, Kevin McEvoy of Guildfords was recently presented with the CCA Trade Contractors Award of Recognition. The CCA Trade Contractor Award of Recognition recognizes a CCA trade contractor for their commitment and dedication to the Canadian construction industry and the trade contractors sector of the industry. The award also recognizes recipients’ time and dedication to the CCA Trade Contractors Council. A civil engineering technologist and a Gold Seal certified project manager, McEvoy entered the construction industry in 1992. Having worked as an estimator, project manager and senior manager of commercial, industrial and marine projects, he is currently the Newfoundland and Labrador branch manager for Guildfords, an insulation contracting firm. At Guildfords, McEvoy’s projects include the Vale Inco Nickel Smelter in Long Harbour, medical gas upgrade at the hospital in Labrador City, and mechanical construction of various aquaculture facilities.

Member News McEvoy has been very active in the construction industry, having served for 10 years on the Newfoundland and Labrador Construction Association, where he served as chair and lead several committees. He recently retired from the board and his fellow board members, president, staff and over 670 member firms offer their thanks for his time and dedication. He is also as a board member for the Construction Labour Relations Association (chairing the Heat and Frost Insulation section), and a director at large for the Canadian Construction Association.

Oceanex one of Canada’s Best Managed Companies

Oceanex Inc. was named one of Canada’s Best Managed Companies Gold Standard Member in 2014 for excellence in business performance. This prestigious national award is sponsored by Deloitte, CIBC, National Post, Queen’s School of Business and MacKay CEO Forums, and recognizes Canadian owned and managed companies with revenues over $10 million for sustained growth, financial performance, management practices and the efforts of the entire organization. “I would like to congratulate Oceanex Inc. and its entire workforce. Achieving this standard of excellence takes a united effort from a dedicated team,” said Peter Brown, national co-leader of Canada’s Best Managed Companies Program and Senior Practice Partner, Deloitte.

The 2014 winners of the Canada’s Best Managed Companies award, along with the Gold Standard winners, Requalified and Platinum Club members were honoured at the annual Best Managed gala in Toronto. “I am indeed very proud of our team of experienced and knowledgeable employees,” said Captain Sid Hynes, Oceanex executive chairman. “Achieving the Gold Standard of this award is truly a testament to their efforts. Oceanex employees are focused on working safely while achieving an exceptional standard of performance and providing reliability for our customers.” Canada’s Best Managed Companies continues to be the mark of excellence for Canadian-owned and managed companies with revenues over $10 million. Every year since the launch of the program in 1993, hundreds of entrepreneurial companies have competed for this designation in a rigorous and independent process that evaluates their management skills and practices. Oceanex Inc., a privately owned corporation, offers a complete range of shipping and trucking services to Newfoundland and Labrador from anywhere in North America and sets the pace in service efficiency, safety and reliability. Oceanex recently introduced a custom designed, 210-meter ice-class Con/Ro vessel, the Oceanex Connaigra, to its fleet. It is the largest Canadian-flagged ConRo ship in Canada and has been designed to provide a continuous, year round efficient service to St. John’s, operating on a fixed weekly service from Montreal.

Ocean technology company wins international business award SubC Imaging, a graduate company of Memorial University’s Genesis Centre, has won the Outstanding Incubator Graduate Award from the U.S.-based National Business Incubation Association (NBIA). Out of six possible award categories, SubC Imaging is the only Canadian company to receive an award. The NBIA Incubation Awards honour the top business incubators, client companies and graduates that exemplify the best in the industry. SubC was recognized for revenue strength and product innovation.

BUSINESS NEWS MAY 2015

SubC Imaging was started in 2010 by Chad Collett and Adam Rowe when they identified the need for better underwater camera equipment and video management systems. The company was accepted into the Genesis Centre, Memorial University’s business incubator for technology ventures, and graduated in December 2014. SubC Imaging now operates a 5,000-squarefoot facility in Clarenville, NL, designing and manufacturing equipment for marine research, deep-sea mining and the oil and gas industry.

Members among Canada’s top employers Two members of the St. John’s Board of Trade have made the list of Canada’s Top Small and Medium Employers. Verafin Inc. and Talon Energy Services were among employers from across the country who were recognized for creating exceptional workplaces with forward-thinking human resources policies. To determine eligibility, the Top 100 editors at Toronto-based Mediacorp Canada Inc. adopted the SME definition used by Statistics Canada, limiting the competition to private-sector commercial organizations with less than 500 employees. Verafin Inc. offers custom computer programming. With 176 employees, the company offers a flexible “no limit” vacation policy, letting employees balance their work responsibilities and decide how much time they need in any given year. Talon Energy Services Inc. offers support for oil and gas operations. The company encourages its 85 employees to save for life after work with matching retirement savings plan contributions. The Top Small and Medium Employers competition not only have outstanding workplaces with enlightened human resources policies, but also nearly all show positive employment growth. With small and medium-sized enterprises (SMEs) employing almost two-thirds of private-sector employees in Canada, and accounting for more than half of Canada’s gross domestic product, that’s key to the success of Canada’s economy. “The competition highlights the dynamism of a smaller work environment with the types of benefits traditionally associated

Member News with larger employers,” says Richard Yerema, managing editor of the Canada’s Top 100 Employers project at Mediacorp Canada Inc. “It truly is an unbeatable combination for many job-seekers who want a slightly less formal structure but also value those practical perks and benefits for the longer term.” Employers are evaluated according to the same eight key areas used for judging in the national competition of Canada’s Top 100 Employers:

• •

Physical workplace,

• •

Vacation and time off,

• • •

Work and social atmosphere, Health, financial and family benefits.

Employee communications focused on how employers capture employee feedback, Performance management, Training and skills development, Community involvement.

Hospitality NL recognizes tourism leaders, businesses As part of its annual conference and trade show, Hospitality Newfoundland and Labrador presented Tourism Excellence Awards to outstanding tourism leaders and businesses who are making great contributions to the province’s tourism industry. “Every year, our industry celebrates the tremendous achievements of businesses, leaders and organizations whose hard work and dedication help grow and strengthen our provincial tourism industry,” says Rex Avery, Hospitality NL Chair. “Once again, the awards selection committee was tasked with selecting recipients from a remarkable group of nominees whose creativity, innovation and passion is reflected in their success. These individuals demonstrate an outstanding commitment to the advancement of Newfoundland and Labrador’s tourism industry and I would like to congratulate all the recipients and sincerely thank them for their contribution to tourism in Newfoundland and Labrador.”

The following is a list of awards and award recipients. H. Clayton Sparkes Accommodator of the Year – Ocean View Hotel, Rocky Harbour, NL JAC Tourism Champion of the Year – Gros Morne Co-operating Association, Rocky Harbour, NL Maxxim Vacations Tourism Business of the Year – Fogo Island Inn, Fogo Island, NL

Premier Paul Davis, left, and Minister Darin King present the Doug Wheeler Award to Joe O’Brien of O’Brien’s Whale and Bird Tours.

Cal LeGrow Tourism Innovator of the Year – Shorefast Foundation/Fogo Island Shop, Fogo Island, NL Corporate Partner of the Year – Eastlink TV, Newfoundland and Labrador Cultural Tourism Award – Wooden Boat Museum of Newfoundland and Labrador, Winterton, NL Sustainable Tourism Award – Bonne Bay Marine Station and Aquarium, Norris Point, NL Doug Wheeler Award – Joe & Loyola O’Brien, O’Brien’s Whale and Bird Tours, Bay Bulls, NL

Fogo Island Inn was the recipient of the Maxxim Vacations Tourism Business of the Year. From left are Paddy Barry, Pauline Payne, Julie Curran of Maxxim Vacations, Amanda Decker-Penton and Jacob Luksic.

Cruise Vision Award – Corner Brook Port Corporation, Corner Brook, NL Restaurateur of the Year Award – Chef Shaun Hussey & Chef Michelle LeBlanc, Chinched Bistro, St. John’s, NL Background information on this year’s award recipients can be found on the Hospitality NL website: http://hnl.ca

Kathie Hicks, Hospitality NL board member, left, and Hospitality NL Chair Rex Avery present Brian Dawe of Eastlink with the Corporate Partner of the Year Award.

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BUSINESS NEWS MAY 2015

Industry News Increase in traffic at Deer Lake airport The Deer Lake Regional Airport Authority announced it had set a new record for passenger traffic for the third straight year with 336,789 people coming and going through the airport in 2014. At the authority’s annual general meeting, President and CEO Jamie Schwartz said the increase in passengers has resulted in an operating surplus of $650,297 at the end of the last fiscal year. By comparison, the operating surplus from the previous year was $345,714. Passenger traffic for both January and February 2015 have surpassed the same months in 2014.

Business survey looks positive for province The latest Business Baromer survey from the Canadian Federation of Independent Business (CFIB) shows that small business confidence in Newfoundland and Labrador increased a half point to 56.7 in March. “It is encouraging that business confidence in the province has held steady this month,” Vaughn Hammond, director of provincial affairs in Newfoundland and Labrador for CFIB, stated in a news release. “It seems the immediate shock of falling oil prices has worked its way through the provincial economy, but it will be interesting to see what will happen in the coming months.”

According to the release, a labour shortage is the biggest challenge for small business in Newfoundland and Labrador, with 47 per cent of entrepreneurs surveyed in the province saying a shortage of skilled labour was limiting their sales or production growth. The hiring intentions of entrepreneurs fell one point in March, with just 11 per cent of respondents planning on adding full-time staff. Businesses that expect to cut back on employees fell from 10 per cent to 7 per cent. Forty-four per cent of entrepreneurs characterized the general economy as “good” in March, down six points from February

CNLOPB issues call for bids The Canada-Newfoundland and Labrador Offshore Petroleum Board (CNLOPB) has issued a call for bids on 11 exploration licences, covering about 2.6 million hectares offshore Newfoundland and Labrador. Oil companies interested in placing a bid on a licence will have to put down a minimum $10-million commitment for each area of interest. Bids are due by noon on Nov. 12. The area covered by the exploration licences is found between the recent finds by Statoil and Husky Energy in the Flemish Pass and the already-producing projects in the Jeanne d’Arc Basin. The sole factor in deciding who will ultimately be awarded the exploration permits is the amount committed for work in the area.

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BUSINESS NEWS MAY 2015

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Canada’s international position advanced in fourth quarter Canada’s net international asset position advanced $129.0 billion in the fourth quarter to reach $145.8 billion, according to Statistics Canada. The growth in the net asset position mainly reflected revaluations resulting from higher foreign equity prices on international assets and lower Canadian equity prices on international liabilities. The general upward trend in Canada’s net international investment position that began in 2013 continued, despite an ongoing tradedriven balance of payments current account deficit. The fourth quarter of 2014 marked the largest improvement in the net international investment position on record. On a geographical basis, most of the change in the quarter reflected a lower net foreign debt position with the United States. Over the last two years, the net foreign debt position with the United States was reduced by more than half to $217.9 billion. Canada maintained a net foreign asset position with the sum of all other countries at $363.7 billion, which was largely unchanged in the fourth quarter.

Seafood sector contributes to provincial economy The Newfoundland and Labrador seafood industry continued to make a substantial contribution to the province’s economy in 2014 with production valued at nearly $1 billion, as confirmed through statistics and information provided as part of the Seafood Industry Year in Review released by the Provincial Government. In 2014, raw material prices saw an increase for key species, particularly, snow crab, shrimp and turbot. This resulted in landed value for capture fisheries totalling $645 million compared with $597 million in 2013. While raw material prices increased in 2014, the total landings of the commercial wild fishery saw a decline of approximately 8.7 per cent. This, coupled with a decrease in total aquaculture production of Atlantic salmon resulted in a decrease in production value of the industry from $1.1 billion in 2013 to $954 million in 2014.

New Members Frobisher Energy Services Ltd.

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Derrick White & Kate O’Brien, Partners 53 Bond Street St. John’s, NL A1C 1S9 709-722-0637 709-722-6780 dwhite@obaw.ca kobrien@obaw.ca

Adam Chubbs, Director 29 Pulpit Rock Road Torbay, NL A1K 1A2 709-597-3020 adam@frobisherenergy.ca

Mike Windsor, Owner 75 Summit Drive Paradise, NL A1L 2P3 709-771-8255 mikewindsor@johnmaxwellgroup.com

Stokes & Company Ltd. Chen Stokes, Director 1399 Torbay Road, Torbay, NL A1K 1A1 709-753-1559 cstokes@breakoutnl.com

Paul Pinhorn, Director 197 Major’s Path St. John’s, NL A1A 5B8 709-754-7060 709-754-6171 ppinhorn@trinav.com

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BUSINESS NEWS MAY 2015

Member Profiles

Since coffee is available just about everywhere, Coffee Matters wants to sell an experience. This is our product. The product begins with the design of our coffee house, our complete food and drink presentation and the quality of our employees. Wavelight Productions is a one-stop-shop for our client’s video and audio production needs. Wavelight is dedicated to producing high quality work. We ensure production goes smoothly from start to finish. We carefully select the right crew and talent for each job and only work with the best professionals in our field. With two full time editors, who are truly talented in their craft, Wavelight is able to provide a full service post-production package. Our sound engineer is second to none! We can record, mix and compose whatever you can think up. Email: Kelly@wavelight.ca Tel: (709) 722–8926 Website: www.wavelight.ca/site.html

E and B Travel Service is a franchisee of Travel Professionals International (TPI) and is owned and operated by Derek Winsor. Derek was one of the first franchisee of TPI in St. John’s when he opened E and B Travel Service in 2005 as a part-time venture. The business has continued to expand since opening and Derek now operates the business full-time. The most recent project underway by E and B Travel Service is a partnership with Trafalgar to take a group of Newfoundlanders and Labradorians to Europe in 2016 to mark the 100th anniversary of the Battle of Beaumont Hamel during WWI. For your travel/vacation needs Derek can be reached at: Tel: (709) 728-8803 or Email: dwinsor@tpi.ca Website: www.eandbtravelservice.ca Website: www.derekwinsor.com

Despite the effort in the design, look and presentation of our business, our management team and employees, are the cornerstone of this operation. We are focused on hiring great people, having the best quality, fresh and local ingredients to make our meals and providing a clean and enjoyable environment for our guests. Founded in 2008, Coffee Matters is now serving you from 6 locations: 1 Military Rd, St. John’s 35 Ridge Rd, St. John’s 1429 Topsail Rd, Paradise 68 McNamara Dr, Paradise 7 CBS Highway, Manuels 39 Commonwealth Ave, Mount Pearl

Need some creativity in your life, and want to lighten things up? SassyTuna Studio offers high-end art classes to children and adults, as well as caricatures, running business internationally for over 13 years . Traditional drawing (also watercolour, acrylic and pastel painting, Digital game-creation, Photoshop, Animation are among the subjects we teach. We also provide caricatures to conferences and events, and ‘surprise’ caricature gifts with the photo emailed to: julie@sassytuna.com. We are located 2 minutes from the Avalon Mall. Julie Lewis, Artist, Animator SassyTuna Studio Tel: (709) 738-6346, (7-FUN-FIN) Address: 17 Pippy Place Website: www.sassytuna.com

BUSINESS NEWS MAY 2015

Winterholme, built between 1905-1907 for Sir Marmaduke Winter, is a Queen Anne Revival style mansion marked by bold design, well-executed trim and decoration reflecting classical and historic motifs with a picturesque roof. In 1993 it was restored to a 4-star Heritage Inn, with 8 suites, an in-house spa service and large main floor often used for special functions. The interior is arranged around the grand stairwell. The rooms are large, comfortable, and richly decorated with wood, tiles, coloured and beveled glass and fine plaster work. Winterholme is a National Historic Site, a Registered Heritage Structure and was awarded the Southcott Award for heritage restoration. Winterholme Heritage Inn & Spa 79 Rennies Mill Road, St. John’s, NL A1C 3R1 Tel: 709-739-7979 Email: info@winterholme.com Website: www.winterholme.com

At Clovelly, we have everything to meet your needs from corporate meetings and staff retreats to glamorous events and memorable weddings. Whether you are planning a small group or large outing, we would be proud to host your next event. Our beautiful golf course offers a tranquil backdrop and our versatile facilities can be transformed to meet your every need. We offer exceptional service, ample parking as well as several private bars and breakout spaces. Our chef can provide everything from a delicious casual BBQ to an elegant five-course dinner. Contact: Gillian Sparkes Address: 100 Golf Course Road | St. John’s, NL Tel: (709) 722–7170 Website: www.clovelly.ca

WE DID IT AGAIN! CANADA’S BEST MANAGED COMPANIES – GOLD LEVEL STANDARD

We beat out hundreds of applicants from across the country in a rigorous evaluation of our management skills and practices – for four years in a row.

This award belongs to everyone at Pennecon. It’s our 1,100 skilled and dedicated employees who give our business a sense of purpose, who have shaped our culture, and who have groomed us to be the industry leader we are today.