St. John's Board of Trade May 2014 Business News by St. John's Board of Trade

Local Fairfield Inn & Suites General Manager wins International Award

VOLUME 29, NUMBER 4, 0834-2014

MAY 2014

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contents Business News is a monthly publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Printed by: Layout:

Staff at Board of Trade British Group of Companies Roxanne Abbott

ST. JOHN’S BOARD OF TRADE EXECUTIVE Sharon Horan Chair Kim Keating Senior Vice-Chair Des Whelan First Vice-Chair Dorothy Keating Second Vice-Chair Denis Mahoney Immediate Past Chair Derek Purchase Secretary-Treasurer

BOARD OF DIRECTORS Andrea Stack Paddy Phillips Craig Ennis Janis Byrne Jim Fallon Kim Sparkes Kevin Peters Fabian Connors

COVER STORY CHAIR’S MESSAGE FEATURES Policy Matters Around the Board MEMBERSHIP UPCOMING EVENTS

2 3 6 11 16 22 28

Is your office healthy?

STAFF Nancy Healey Chief Executive Officer Manager of Finance and Compliance Jennifer Chaytor Lori Coleman Business Affairs Manager Margie Davis Executive Sales Director Rhonda Tulk-Lane Policy and Advocacy Specialist Wanda Palmer Director of Sales and Member Fulfillment Jackie Bryant-Cumby Member Relations Administrator Erika Stockley Mentor for Labrador Northern Opportunities St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

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Cyril Russell’s journey from the frontline to the top job Local Fairfield Inn & Suites® General Manager wins International Award

n 1984, freshly minted high school graduate Cyril Russell was ready to take on the world. He wasn’t quite sure what career path he wanted to pursue, but he knew he wanted to spend his days helping people. After landing a summer job as a steward at a local hotel, and a few months on the job, he realized he had found his perfect career path. “I guess you could say I caught the bug,” he chuckles. “When you love having people around you, the hospitality industry gets in your blood.” Cyril moved up the ranks, working in every department from accounting to housekeeping to operations, learning as much as he could with his sights set on becoming General Manager. Fast forward almost 30 years and Cyril Russell is living his dream as General Manager of the Fairfield Inn & Suites® by Marriott St. John’s Newfoundland. As General Manager, Cyril has managed more than just the hotel. His job began in July 2012, 10 months before the Fairfield Inn & Suites® opened its doors in St. John’s. Being involved from the foundation up has given Cyril an understanding of what goes into building the hotel itself, as well as the team that drives its success every day. There’s no doubt that passion, combined with Cyril’s decades of experience and education in the hospitality industry, was a recipe for success. The Fairfield Inn &

Suites® opened its doors in St. John’s on May 7, 2013, and had its first sold-out night just two weeks later on May 21. The trend continued with the hotel not only achieving exceptional financial results in its first year, but earning consistently high guest satisfaction ratings. Cyril and his team quickly established the Fairfield Inn & Suites® by Marriott in St. John’s as both a business and family friendly hotel, providing outstanding guest experiences. Hotel guests aren’t the only people noticing. Marriott International, with 3,900 hotels and 18 brands in 72 countries around the world, was quickly impressed by the Fairfield Inn & Suites® in St. John’s. Marriott recognized Cyril’s outstanding leadership and management skills on the international stage by naming him Opening General Manager of the Year in 2013. Cyril attributes the success of the hotel to focusing on living the values of Marriott and SilverBirch Hotels & Resorts, owner and operator of the hotel. “From the day I was hired by SilverBirch, they emphasized the importance of the company’s values on day-to-day operations,” Cyril explains. “So we focus on being courteous, appreciative, respectful, professional, approachable and straightforward. If you do those things and you do them well, guests tend to leave with a smile and plan to come back.”

Business News May 2014

But when asked about the hotel’s success, the team at the Fairfield Inn & Suites® point to Cyril. They talk about having a General Manager who has worked his way up from the frontline to leadership, touching every department along the way. Someone who has been in their shoes and appreciates the hard work they do every day. SilverBirch Hotels & Resorts President and CEO Steve Giblin would agree. “The energy and growth in the St. John’s market is inspiring,” says Giblin. “We knew that in order to become a preferred choice for the city’s visitors looking for style, comfort and function, we needed someone on the ground with exceptional leadership and managerial skills. Cyril has surpassed our expectations and we’re extremely proud of his achievements and his international award.”

Chair’s message Waste not, Want not

his winter seems to have lasted forever. Snow just keeps falling and even for an outdoors person like me I am actually able to admit I am tired of winter! For the first time I can remember, this winter was bad enough for Newfoundland Power and Hydro to call for conservation efforts on energy. We backed that up at the Board of Trade, by calling on businesses to conserve power as well. We did it for a time; we all dialed back the heat a couple degrees, we turned out the lights when we didn’t need them on. We ran the dishwasher only when it was really full and when we were home we waited until off-peak times to run the washing machine. The call got me thinking though, that after the conservation request wasn’t in the media every day, would people continue to use less energy or would they just plug everything back in and go about their business? This winter I was asked to speak at the launch of Take Charge Take Action initiative for businesses. The incentive program, which was created to help homeowners to be responsible users of power, was expanded to businesses, offering nearly $50,000 in rebates for becoming more energy efficient, I heard the story of Eastport Properties’ efforts to reduce energy consumption at Scotia Centre on Water Street. They’ve saved $80,000 since retrofitting the building with more energy efficient lighting and other electrical equipment. Let me tell you, for someone who really believes that saving a dollar is as good as earning a new one; when I hear a savings of $80,000 I get inspired, and I’m looking into how to bring these conservation measures into my offices. I recommend you all get in touch with the NL Power team and see how they can help you save. This is only one of the many reasons that the first quarter of this year has been incredibly interesting as the Chair of the St. John’s Board of Trade. People I haven’t seen in years have gotten in touch to tell me they’re proud of the work the Board of Trade is doing. I’ve spoken at events, had meetings with experts and ministers both federally and provincial, the mayor, learned about the Arctic and met a delegation from Sweden. We’ve been through a budget; announced new initiatives to help business, and we have started work on a sustainability plan

for our members. It’s been an incredible experience, and I’m only a quarter of the way through this incredible year. In the past three months, we’ve held our biggest event of the year, Outlook, we’ve met with three federal ministers in Ottawa, participated in federal and provincial pre-budget consultations, and I’ve done countless interviews with the media. I’ve spoken to two separate Rotary groups, spreading the Board of Trade’s messages about reducing debt, growing our population, and the need to sustain our economic prosperity by developing a plan that needs to begin now while the Boom is still occurring. The messages – well known by our membership – were well received by the Rotary groups and I had plenty of comments on the importance of these issues. And while there were plenty of people who were grateful we’re tackling the issues they care about, there are also people who don’t agree with our key messages either. The way I see it, at least we’ve started these conversations, even if not everyone agrees with the position of the business community. Most recently, I attended the budget on your behalf and spoke about the Board’s messages to media, the premier, and other community officials. After a two-hour lockin looking over the budget documents, entering the lobby to face all the reporters and microphones was daunting. But not nearly as daunting as the information we received about debt related to public sector pensions in the province. The province’s debt has always been of concern to the Board, but this year we were told by the finance minister that 74 per cent of the debt is made up of pension liabilities, which we all have to pay in the form of taxes to teachers, nurses, public sector workers of all stripes. In fact, Minister Charlene Johnson told us that in two years the vast majority of the debt – a whopping 85 per cent – will be made up of pension shortfalls. Some people would say the province hasn’t been paying into the pension plans, instead paying down its other debts, and investing into infrastructure. But looking at budget documents over the last few years, we know that’s not true. Since 1997, the province has made $4.5 billion in payments above and beyond the requirements to the pension plans. About half of that special payment total was the money this

Business News May 2014

Chair, Sharon Horan province received from the re-negotiation of the Atlantic Accord – money, which was negotiated to be for the benefit of all Newfoundlanders and Labradorians. That’s like paying well above the minimum payment on your credit card debt with a bonus you received from work; only to find on next month’s statement you still owe as much or more. Our province’s pension debt does not exist because we’re not paying into that fund, it’s because more and more people are entering into and retiring from government every year requiring the amount to be paid out to increase exponentially. This situation is totally unsustainable and only getting worse. We must come up with a better solution that is fair for all tax payers in the province. On a more positive note as part of our strategic plan, The Board of Trade is also trying to launch a conversation about the long-term sustainability of our prosperity – in our own businesses and as a province. We’ve launched a survey looking at what your companies are doing to keep the Boom going. We want to know, what’s your plan for the future? I hope this also gets people talking and sharing ideas. We’re only three months in, and it’s a bit of a rollercoaster so far, but I feel like this is the best year I could have been selected as the chair of the St. John’s Board of Trade. We’re facing so much possibility and opportunity and I have a chance to be your voice when making suggestions about how to make it all last. Bring on the next quarter; I hope it’s as exciting as this one has been.

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behind the boom. Adding bling to the BOOM Kim Sparkes is one of a new breed of business owners. With her signature glasses and passion for pink, Sparkes operates Wh!nk with sense and style. Nearly four years into her business, Sparkes is sourcing locally-made and international jewellery and other beautiful things for her newly-expanded storefront and online shop. Over the past year alone, Sparkes has doubled sales, doubled her staff and tripled her retail space. She’s booming.

Buying for the Boom But Sparkes is not resting on her laurels. In the last two years Whink has seen significant growth. In 2013, Sparkes moved the store to a new location – three times the size of her original shop on Duckworth Street. She continues to travel the world on buying trips – up to five times a year - to source high-end accessories for import new products for people with growing incomes. “Buying for Whink is fun, but in order to always be the unique boutique it takes buying on a whole other level. I source jewellery designers from around the world, find high end lines, get exclusivity and bring them to St. John’s,” Sparkes says.

Behind the Boom Always a creative person, Sparkes studied to be a graphic designer at Holland College after spending an unsatisfying year in more traditional academia. After graduation, she returned home to St. John’s, NL to be closer to her family. Sparkes was working in retail and graphic design, when helping her father find the perfect Christmas present for her mom, Sparkes came across her business opportunity in the form of a closing gift shop. Over the next few months Whink was created. The shop opened May 19, 2010 and has featured Sparkes’ trendy and classic style. Sparkes was 23 at the time. Sparkes’ goal for Whink is to continue to grow locally and perhaps even nationally.

Business News Business News february May 20142014

Wave of Success

he Marine Institute (MI) is celebrating 50 years of innovation, applied research, and industry connections. The institute is seizing the occasion to pay homage to its past and look ahead to the future with year-long celebrations, reconnecting with alumni and strengthening industry and stakeholder relations. Former Premier Joey Smallwood established the College of Fisheries, Navigation, Marine Engineering and Electronics in 1964 with an ambition to make it a world-class centre of technical education, training and applied research for the fishing and allied marine industries. Fast forward 50 years and what was once a college is now the Fisheries and Marine Institute of Memorial University of Newfoundland. Through this affiliation with the province’s university in 1992, MI has become one of the largest institutes of its kind in Canada offering a suite of programs which aren’t found anywhere else in the country.

Archival photos from the Marine Institute.

MI still operates by the exact vision upon which it was founded. While it has gained a reputation as Canada’s largest and most comprehensive education and applied research institute for the ocean sector, the MI community is working on a strategic plan to ensure future growth. “The Marine Institute has a uniqueness which sets it apart from other institutions,” said Gerald Anderson, manager, development and engagement, MI. “Through our 50th anniversary year, we are recognizing our past by acknowledging our accomplishments and the institutional culture which has grown over the years.”

MI has evolved from the early days as an industry-specific training institution, to an industry-linked education and applied research institution. It has not only had a significant impact on Newfoundland and Labrador but on the marine, oceans and food industries worldwide. Over the past several years, MI has seen significant increase in the establishment of research facilities and centres, advanced diplomas and master’s degrees, securement of Atlantic Innovation Fund Projects as well as nationally and internationally funded projects, expansion of ocean safety research initiatives and simulation capabilities. The true story of the institute’s success lies in industry partnerships and the graduates who work around the world. MI collaborates with industry to assess and meet constantly evolving training needs to provide students with relevant education and skills. MI alumni are on the front lines in the fields of marine transportation, firefighting, food technology and water quality industries, applying their expertise in food safety and sustainable aquaculture and protecting coastal environments. In recent years, the institute is also opening the fields of remotely operated vehicles, ocean mapping and ocean instrumentation to students as the province carves out a role as a leader in ocean technology. MI faculty and staff are also found working with these industries at home and around the world. The Community Based Education Delivery Unit offers courses in communities across the province and Canada’s North, working closely with fish harvesters and the private sector to provide specialized

and regulatory training. On the global stage, MI International has implemented more than 200 projects in more than 50 countries to expand their industrial capabilities by applying unique ocean knowledge, project management skills and expertise. Throughout 2014, the institute will be reconnecting with alumni in communities within the province and across the country where its faculty, staff and students have been influential. Events will be held in communities such as Norris Point, Lewisporte, St. Anthony, Grand Bank, Ferryland and Goose Bay to celebrate the anniversary. With its vision for the future to be a world oceans institute, setting the standard in education, training, innovation, and research the Marine Institute is continuously shaping its goals and activities, strengthening its expertise and advancing its reputation for ocean excellence globally. Follow the Marine Institute’s 50th anniversary celebrations & events at www. mi50.ca and on Twitter @marineinstitute, #MI50, Facebook and Linkedin. Full Mission Ship’s Bridge Simulator located in the Centre for Marine Simulation, MI.

– Photo courtesy of IBRD

Flume Tank located in the Centre for Sustainable Aquatic Resources, MI.

– Photo courtesy of IBRD

Business News May 2014

partnerships...The Journey to the ink

ou don’t have to look too hard to business sessions and cultural awareness find opportunities in our booming workshops, luncheons, etc. We met with province. The big land in particular Erika Stockley and she helped us gain boasts a great deal of opportunity and further insight into business in Labrador Dallas Mercer Consulting (DMC) isn’t and she facilitated introductions to wasting any time connecting with the right valuable business contacts…the Board of people in Labrador. DMC is a company Trade give us the opportunity to learn and that provides Disability Management, network.” Occupational Health and Safety consulting While exhibiting at the Northern and training, and Exposure event, DMC Industrial Hygiene was approached by “You need to let people know Anastasia Qupee of services to clients in a broad range of Sheshatshiu, who that you are interested in (Left to Right) Dallas Mercer, President and industries. President expressed a keen Anastasia Qupee, Director with Innu DMC Safety and Proprietor, long term investment and not interest in DMC’s Consulting Inc. Dallas Mercer services; this led to a quick buck.” and her team of a meeting where different. Make local contacts, establish professionals were DMC indicated their relationships, be committed, ask questions initially looking to desire in forming and you need to be physically in Labrador, grow the business in Atlantic Canada but an aboriginal partnership. “Partnerships it will take time, patience and financial opportunity was right in their backyard. and joint ventures can be very beneficial. investment. I try to get to Labrador once a Mercer says, “As the Muskrat Falls project Because of the Impacts and started to come to fruition, we started Benefits Agreement (IBA) with paying more attention to things that were the Labrador Innu, we hoped to happening in Labrador. We had been be given ample opportunity to successful with some contracts in Labrador compete for work on the Muskrat West, so we decided to build on that and Falls Project and the Kami Iron put more time and effort into identifying Ore Project” Aspell says. Many opportunities throughout the Big Land.” meetings later, the two parties During months of research and recognized they shared similar discussions with people in central goals, ideas and values about a Labrador, partnership. DMC In June “People buy from people and identified 2013, a need for at Expo Labrador is no different. Make local the types of Labrador (Left to Right) Judi O’Keefe, Dallas Mercer and Jennifer services they in Happy contacts, establish relationships, be Aspell with Innu DMC offer, so now Valleycommitted, ask questions…you need Goose they had to decide on Bay, the month. You need to let people know that to be physically in Labrador, it will the best way joint venture Innu you are interested in long term investment to get into DMC was officially take time, patience and financial and not a quick buck.” the market. launched. Mercer says, “This partnership presents Jennifer Qupee, Director investment” a very exciting business opportunity. Aspell, with Innu DMC Our partner, Anastasia Qupee, has a keen Business Safety Consulting understanding of local Occupational Health Development Manager with DMC tries Inc. says, “Just starting out with this and Safety needs and will work closely with to attend every seminar, session and company already makes me feel like I our management team to ensure market conference on Labrador such as Expo have been there for years. They are great opportunities are realized.” Labrador, Northern Exposure, Doing employees that value their clients and the Business Up North, Meet Connect Explore, important work they do, I am proud to be If you have a success story or would like and Northern Lights. “There’s so much with Innu DMC.” to learn more about Labrador and Northern to learn and so many contacts to make,” Mercer and Aspell both agree that Initiatives contact Erika Stockley, Mentor Aspell says. “The Board of Trade has helped relationship building is key to successful for Labrador and Northern Opportunities at us in several ways. We take part in their business in Labrador. Aspell says, “people estockley@bot.nf.ca or 726-2961 ext. 116. supplier development sessions, Aboriginal buy from people and Labrador is no

Business News May 2014

the realtor relationship today What’s changed?

Our Past

Many trades and businesses are ever changing just like this big world we live in. Real Estate is in no way exempt from this statement. As “life” changes and new generations pour in we see changes in fads, trends, and lifestyles. As we watch our world grow it also seems to shrink because technology, all of a sudden, makes it easy to talk face to face with family and friends thousands of miles away or even sell and buy homes from other countries.

For decades Realtors were the “Gate Keepers” of real estate information. Now much information is available online taking little to no effort to find. Many simply chose to use a realtor because they had to, however, now it’s seems to be changing to more of a want. And that’s good! Realtors are still in high demand because they’ve adapted to the world of technology and continue to concentrate on building strong relationships through technology.

Today

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Recent studies have shown that 90% of home buyers search online during their Robbie Hiscock home buying process and Real Estate related searches on Google.com have grown 253% in just the past four years. It’s hard not to take advantage of all the tools the Internet has brought about, when they’re so readily available. Many Real Estate companies are diligently acquiring licensing and rights to powerful social media and communication products available to our industry to further benefit the customer and to keep their competitive edge.

Constant Growth As we continue to move forward, technology becomes more and more a part of our lives than ever before. From computers and laptops to tablets and iPhones, from 3D to virtual reality, no one can deny that we are immersed in technology. How can technology help you when you go to buy or sell your home? Things like Century 21’s Global website (www.century21global.com) allows buyers and sellers from other countries to communicate. If someone is interested in your home, but doesn’t speak English, the Century 21 Global website will automatically translate their message to

Business News May 2014

English and vice versa, so that our Realtors can effectively work with foreigners. And yet, this is only one sample of all the strides the Real Estate Industry has made with the use of technology.

Our Relationship Today Currently, customers are looking for reliability, performance and smoother transactions when it comes to working with Realtors; technology is a key factor to providing just that. Technology seems to affect every industry in one way or another, some in a small way and some, like Real Estate, in a very large way. All of these new technologies are allowing Realtors to solidify and enhance their relationships with their clients even more. The value of the Realtor-Client relationship just went up! Robbie Hiscock is the Manager of Technology and Marketing at Century 21 Seller’s Choice The Local Experts. Contact information – Century 21 Seller’s Choice (709) 579-0021 or robbie.hiscock@ century21.ca.

Air Canada’s Competitive Growth Strategy Targets International Expansion

In his presentation to the Canadian Club, 013 was a great year for Air Canada. Rovinescu described Air Canada’s plan for The company performed beyond continued global growth. He outlined 15 investor expectations, reached out to strategies* that an airline must embrace reassure its employees, and won numerous to become truly competitive on the world awards from various publications and stage. Most of these strategies represent a organizations for service, performance and challenge for any firm planning to compete safety practices. These include “Carrier of globally. Perhaps the most relevant was the the Year”, “Best Airline in North America” call to have operational excellence in all (for the ninth successive year) and one of aspects of your business – product, staff, “Canada’s Safest Employers”. equipment, and network. For Air Canada And yet this globally branded ambassador 23863 Docket:means Thorncliffe Park Drive success going forward no tolerance for Canada is not resting on its115 laurels Toronto Ontario Client: 247 - Air Canada for mediocrity and a corporate mantra that according to CEO Calin Rovinescu in his M4H 1M1 Job Name: StJohn Chamber Mag speech to business leaders at Tel the416•696•2853 Canadian average is not good enough. Production Contact: Daniel Abebe Rovinescu exemplified his advice by Club of Montreal in January. Rovinescu giving Canadians an initial glimpse of himself was recently selected as “CEO of Boeing 787 the Year” by the Globe and Mail’s Report on the 37 newly purchased B:7.75” Dreamliners, bound for duty on a number Business, lending credibility to his vision T:7.75” and determination.

of international and overseas routes this spring. The state-of-the-art aircraft promises new levels of comfort and inflight technology to overseas travellers. Initial flights for the new equipment will be to Tel Aviv and central Haneda airport in Tokyo by mid-summer. Air Canada is also adding flights to Milan; and via Air Canada Rouge to Nice, Manchester and Lisbon. It would appear from the renewed levels of enthusiasm at the airline and the kind of results that 2013 brought that for Air Canada “average” is officially over.

*For copies of the complete speech go to http:// www.aircanada.com/en/about/media/presentations/ documents/cdn_club_Jan27_2014_en.pdf

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average is not good enough

John and Pe ggy Fisher

Small business. A big idea! By John Fisher

ecognition, when it’s completely unexpected, is a wonderful thing. This winter, out of the blue, I received a call notifying me that my wife Peggy and I will be receiving The P.J. Gardiner Entrepreneur of the Year Award from Memorial University for Fishers’ Loft. Perhaps in rural Newfoundland, this type of recognition is even more meaningful and we share it with our staff. They motivate us; they inspire us and we wouldn’t be where we are without them. As a small business, our size and rural location in Trinity Bay has enabled us to experiment with how we organize and manage our business. Contrary to the challenges facing rural-based businesses which we hear so much about, there are in fact many advantages. The lessons we’ve learned can be shared with other entrepreneurs – whether rural or urbanbased. Here are some of the top things we’ve learned along the 17-year-long road we’ve been travelling with Fishers’ Loft. Optimal Size Some people think a business is small because there’s something wrong with it: that there’s insufficient market demand for its products and services; that the business couldn’t secure the capital to expand; or, that the owners had neither the smarts nor the drive to grow it. False. There’s such

a thing as an optimal size for a company. Being small as a deliberate strategy is rarely if ever discussed or recognized, but it should be. We employ 20 people. The experience of working with a staff group of this size facilitates a close working relationship with our customers and the values and beliefs that guide our business. Canada is made up of SMEs About 95 per cent of Canadian businesses are small and medium-sized enterprises (SMEs) which employ 50 people or less. Yet they generate half the country’s GDP and create 6.8 million jobs or 64 per cent of all private-sector jobs. This is something that we should be proud of as small business owners. Ironically, big business has adopted the strategy of the Team. Could this be an attempt to capture many of the operating characteristics of a small business? Distributive Decision-making Everyone knows that it costs more to acquire a new customer than to retain one. The same applies to staff and we’re happy to report a one per cent turnover rate. We encourage each staff member to be a manager within their areas of responsibility. In other words they make and implement decisions. We accept that staff can be uncertain about decision making. We give them guidelines and to build confidence, they know that there’s no retribution for a poor decision!

Business News May 2014

Kaizen Kaizen is Japanese for “improvement.” It’s a process that focuses on continuous improvement in a company’s services and products. At Fishers’ Loft we use Kaizen to involve employees in the planning that drives the business. We are delighted with staff contributions to the process. In a time of consumer-driven social media where a guest can instantly connect to hundreds and sometimes thousands of potential customers, having a motivated and informed staff is critical. As a service business, the guest-staff relationship is critical to our reputation and brand. Modern Organizational Structure Modern companies shouldn’t cling to the old vertical command and control model that was popular in the 19th century. Our approach to structure and management is to create an environment to ensure vibrant growth of our staff. We have eliminated segmentation and vertical structures and combined with distributive decision making, it is taking the organization in the direction we want it to go – forward. Recognition is a great motivator. It costs nothing to give and your company will never run out of it. John and Peggy Fisher own Fishers’ Loft, a 33-room inn, conference centre, art gallery, craft shop and restaurant in Port Rexton, Trinity Bay. www.fishersloft.com • 709 464-3240

e rs e rs e rs e rs t t t t t t t t a a a a m m m m y y y y polic polic polic polic p atte rs atte rs atte rs atte rs m m m m y y y y c c c c i i i i l l l l po poli po po po Board pleased with results from the City’s Fire Safety Alternatives report. Recently the City of St. John’s released the results of a report that addressed upper storey development in the Downtown area. The results bring good news to our membership. Developers and business owners now have cost-effective solutions to develop in the Downtown. For more information or to read the report visit: www.stjohns.ca/publications/fire-safetyalternatives-upper-storeys

Everything@Memorial Enjoyed the “Board of Trade 101” session this morning, great refresher for members! @stjohnsbot Samantha Phelan @moderndaymarco @stjohnsbot thanks to you guys and @Skills_NL for having me! I always feel inspired by a room full of young leaders #youth #entrepreneurship

How competitive is your business?

Did you know that Canada ranks 14th in global economic competitiveness. Improving competitiveness can become easy when you know what the barriers are. The Canadian Chamber of Commerce recently released a report identifying the top 10 barriers to competitiveness: 1. Skills Shortages

2. Inadequate plan for addressing deficiencies in public infrastructure

3. 4. 5. 6.

What are you @?

Barriers to success in global markets Uncompetitive travel and tourism strategies

Louis Power @TelyLouis Sharon Horan, chair of the Board of Trade (@ stjohnsbot), says the provincial budget ignores some troubling trends http://bit.ly/1lG4GrA Gardiner Centre @GardinerCentre Enjoyed the “Board of Trade 101” session this morning, great refresher for members! @stjohnsbot Grand Productions @joymoyles Enjoyed a very informative presentation today on #pensionplan at @stjohnsbot luncheon. Ashley Fitzpatrick @TeleFitz Sharon Horan @stjohnsbot had few things to say about small biz tax reduction and venture capital. See #telynl for Budget 2014 coverage.

Internal barriers to trade The severe shortage of economic development tools for businesses in Canada’s territories

Quality Hotel NL @Quality_HotelSJ We›re at the @stjohnsbot #twitter session this morning learning more about how to engage on twitter! #botambassador pic.twitter. com/REDMDovqA3

7. A complex and costly tax system

8. Inconsistent regulatory

policies between Canada and the US

9. Lack of clear sustainability policies 10. Insufficient support for innovation in Canadian manufacturing

To read more visit: http://www.chamber.ca/publications/reports/

Say YES to the Boom! Motivation and inspiration were all part of the youth entrepreneurship and leadership conference hosted by the Board at the Skills Canada Competition on April 4. Thank you to our panelist, Brenda O’Reilly, Kim Sparkes and Brent Smith for sharing their inspiring stories with young leaders.

Murray Premises @ MurrayPremises @stjohnsbot @Quality_HotelSJ Twitter 1-0-1 session. Another benefit of being a #botambassador #tgif #learningiscool Patrick Martin @PatrickMartinNL @stjohnsbot had a great networking event last night @oreillys_pub. I had a wonderful talk @CHBA_NL Jon Drover @JonDrover709 Informative presentation by IBRD this morning at @ stjohnsbot Bradley Power @BradPowerNL @LetsTalkScience: Bonnie Schmidt and Jamie Long getting ready to speak at the St John’s Board luncheon @stjohnsbot pic.twitter.com/ucYLyD0N41

Kim Sparkes- WH!NK Enterprise Inc, Brent Smith - Newfoundland Chocolate Company and Brenda O’Reilly – YellowBelly Brewery

Business News May 2014

ambassador column Ambassador Julie Gorman

ulie Gorman, Senior Consultant at Meridia Recruitment, a Knightsbridge Robertson Surrette Company I have been an Ambassador with the St. John’s Board of Trade for close to two years and it’s hard to believe my term will soon be over! I became an Ambassador because I wanted to network within our business community and make connections that would help develop my career. Not only has my time as an Ambassador given me that opportunity, but it has enhanced my communication and business development skills and has opened my eyes to the impact the business community can have on policy and our economy. As a Senior Consultant with Meridia, A Knightsbridge Robertson Surrette

Company, I am committed to helping employers in our province find and attract talent to their organizations. In a tight labour market with an increasing demand for workers, being connected is critical to success and our company specializes in finding quality candidates across all industries. My time as an Ambassador has helped me strengthen my network, understand the challenges facing the businesses in our province and offer solutions that will help make them more successful. Being involved with the Board of Trade has been a great experience and I look forward to future opportunities to join them in bringing forward positive change for our city’s businesses.

Ambassador Rob Bennett

became an Ambassador with the St. John’s Board of Trade in September of 2012 and the experience has been fantastic. As a business professional in St. John’s, the Board of Trade is the preeminent way to network, develop prospects and build relationships. Whether it’s a trade show, an awards gala, or a breakfast with Wayne Gretzky, the Board of Trade provides its members with a platform to connect with one another and truly participate in our booming business community. One of our primary roles as an ambassador is to welcome new members by acquainting them with the Board’s services and encouraging them to become engaged by attending a multitude of well organized, relevant events. Feedback

Business News May 2014

from the ambassadors helps the Board proactively focus its programs on the needs of its members. My advice to any business person interested in becoming more involved in the business community is to join the St. John’s Board of Trade; and as our slogan says - Be the Boom! Rob is a Commercial Account Executive with Steers Insurance Limited in St. John’s. As a trusted advisor he is dedicated to helping his clients understand the risks inherent to their business. For more information on how Steers can protect your business contact Rob at 709-570-1476 or rbennett@steersinsurance.com or visit www.steersinsurance.com

Is Board Diversity Necessary? What is Diversity?

Diversity can be seen from a gender perspective and it is often associated with placing women on boards. In reality, it is much broader and depends on each board’s context. It can include a variety of factors such as multiplicity of thought, geography, age, career, and experience. According to the Deloitte Global Centre for Corporate Governance, research published in the report entitled Woman in the Boardroom: a Global Perspective – 2011, among Canada’s 500 largest organizations woman hold only 14.4 per cent of all board seats and that is a drastic improvement from previous years. Minorities hold a minuscule 4.6 per cent, disabled persons 2.7 per cent and aboriginal peoples a staggering 1.1 per cent. Even if everyone agrees on the definition, the real question is whether diversity is necessary.

Board Diversity- Pros and Cons

Some argue that diversity on boards is critical to sustaining performance, and that broadening the composition of boards increases the size of the candidate pool, and helps expand perspectives at the top. It is suggested that women assist boards to deal more effectively with risk and long-term priorities. Others believe that diversity does not make any difference. An article in the Wall Street Journal by Jean-François Manzoni, Paul Strebel and, Jean-Louis Barsoux (January 25, 2010) states that “Sounds great. ... Unfortunately, few boards that pursue diversity ever see the wished-for returns. Many report no significant change in their performance, … As much as diversity is something we prize, the truth is that people often feel baffled, threatened or even annoyed by persons with views and backgrounds very different from their own. The result is that when directors are appointed because their views or backgrounds are different, they often are isolated and ignored…”

Is Proof Needed?

Some people think the belief that diversity increases board performance needs to be rigorously tested through statistical analysis of a large sample. Unfortunately,

it is impossible to find a large sample until board diversity is accepted. Diversity would need to be practiced for long periods of time after the board composition has been altered. Also, it is imperative to acknowledge that many factors such as diversity of thought, introduction of stringent regulatory requirements, outcomes of litigations, and new legislation requirements assist to improve board performance. This does not mean the importance of diversity is diminished.

The Potential Benefits of Board Diversity

Diversity could help; • Boards become more inclusive and reflective by providing training, tools, support and resources that will support organizational change; • Improve representation and ensure the voices of those who are easily marginalized are heard; • Increase the capacity, knowledge and confidence of individuals from a variety schools of thought, geography, age, careers, and experiences who are interested in serving in leadership positions, thereby creating a new pool of skilled candidates; • Overcome the belief that men are appointed to boards because of their perceived competence whereas women have to prove their competence prior to being considered for boards positions; and • Ensure all risks are analyzed and boards are inclusive, responsive, transparent and accountable.

Brenda Keller Flight

Ways a Board can Honor Diversity

There are at least four ways to honor diversity. First, it could use a quota system to choose individuals who represent, gender, age, culture, etc. Second, it could ensure that board members bring the opinions of diverse groups and individuals to the table prior to decisions being made. Third, it could ensure all policies engender respect and honor differences. Fourth, it could decide to share power and enable groups or individuals to make choices where feasible.

Diversity is essential and how it is viewed depends on each board’s context. Outmoded views about woman on boards need to be replaced by the acceptance that they can learn board governance as well as their male counterparts. Brenda Kelleher-Flight has completed research in board governance and worked directly with boards for the past 15 years. She can be reached at 709-753-9935 or info@gdpconsulting.ca.

Business News May 2014

The Hard Work Pays Off By Rhonda Hutton Director of Marketing

ncentive travel is on the rebound and Destination St. John’s could not be happier. 2007-2010 was dismal for incentive travel due to the worldwide recession. Travelmarket Report’s research showed a drop in incentive travel by 65% to some of the most popular destinations in the world. Employers slashed this perceived discretionary spending. After a steady increase year over year 20102013, it is expected that incentive travel will return to its former glory by 2015. However, some things have shifted and that is good news for Newfoundland and Labrador. Incentive houses are considering shorter hauls, destinations off the beaten path, and shorter more frequent trips to incentivize the employee reward program. It is a difficult market to crack. Companies look to incentive houses to pick a hot destination to incentivize their employees. The anticipation of this trip reward is known to change employee’s behaviour, to encourage them to reach higher and to work smarter, and to deliver and exceed the financial goals of the company. Will a trip to exotic Newfoundland and Labrador entice an employee to work smarter? We think so and we are banking on it. We are selling our Unique Selling Proposition (USP) and it is working. We are delighted to say, that after 15 years of working the incentive market, we have had some wins along the way, but none bigger than our win this year. The Canadian Tourism Commission’s Business Events Canada, annually hosts a show for incentive travel buyers from the United States and Europe called Incentive Canada Marketplace. And St. John’s has been chosen as the proud host city in July 2014! Selling Newfoundland and Labrador as an exotic destination has paid off and we can’t wait to provide an opportunity for these influential buyers to experience our colourful destination first hand.

$60 millionSt. John’s Convention

Centre (SJCC) Expansion Meetings, conventions and incentive travel contributes $50 million annually to the economy of Newfoundland and Labrador. The new St. John’s Convention Centre (SJCC) will afford us the opportunity to grow these markets and the event market even more. Completed in December

2015, the SJCC will open in January 2016. It will double its current capacity, expand westward, and create a direct link to the Delta St. John’s Hotel, providing 100,000 square feet of function space under one roof. Groups are booked as far out as 2020 so it is never too early to book your next meeting or event. Call Lisa Martin-Davis at 709-757-0419 to inquire.

We’re a colourful destination but sometimes we’re partial to blue.

This is how the world sees us - an exotic destination for meetings and events. The $60 million St. John’s Convention Centre expansion will attract new business to our city. Help us make that happen. You can support the local economy by simply bringing your next meeting or event to St. John’s. We are here to help. Call for complimentary consultation services. Lisa Martin-Davis Sales Manager, Meetings & Conventions lmartindavis@destinationstjohns.com 1.877.739.8899 ext 5

www.destinationstjohns.com

IXER

DAY S ’ Y PADD

around the board

Jeanette Yetman and Darlene Ryan enjoying the evening at O’Reillys.

Brent Smith and Des Whelan engaged in discussion. Brenda O’Reilly and Craig Huxter sport their finest green attire at our St. Patrick’s Day mixer.

Lisa Strickland, Leonard Stoyles and Barbara Stoyles having a time at the St. Patrick’s day business. Host Brenda O’Reilly.

Bally Haly Country Club

2014 Memberships Now Available

Corporate ~ Single ~ Couple ~ Junior

Come and enjoy the many benefits of being a member of Bally Haly Country Club: Driving Range, Club Cleaning & Storage and a Fantastic Social Atmosphere.

Bally Haly Offers: ∙ Wedding Receptions ∙ Office Functions ∙ Private Parties

. Golf Tournaments ∙ Cocktail Receptions ∙ Curling Rentals

Enjoy the Advantages of a Club Facility Open All Year Round

For further Information please contact us at 726‐4021 ext 203

M NESS I S U B

Business News May 2014

around the board

City Councillor Dave Lane addresses Engage! St. John’s Task Force members during their first meeting.

Stephen Collett and Host Danielle Corcoran enjoying the mixer at Floor Source. Chair Sharon Horan posing with Jillian Gibson President of the St. John’s Northwest Rotary Club.

Engage! St. John’s Task Force members.

Andrea Stack, Director with the St. John’s Board Amy Tulk, Lisa Payne and Susan Godfrey are all of Trade and a Past President of the St. Johns smiles at Floor Source. Northwest Rotary Clun thanks Sharon for her presentation .

Business News May 2014

around the board Your ed ns-bas solutio ation z organi

Dr. Daniel F. Muzyka, president and CEO of the Conference Board of Canada (CCC) enlightened the audience on innovation in Canada.

Mr. Bill Tufts cofounder of Fair Pensions for All shares information on the pension crisis in Canada.

Business

Call 726 2961

Pleasure

why not both? With a seamless blend of the elements of a business hotel and the luxury of a boutique hotel, Murray Premises Hotel is ideal for the business traveller. Offering the best location in the heart of downtown St. John’s, Murray Premises Hotel is walking distance to the St. John’s Convention Centre and mere steps to the finest shopping, tourist attractions, dining destinations and nightlife. Every room offers a unique experience and includes a wealth of luxury amenities. Meeting facilities can accommodate up to one hundred people and all our guests enjoy complimentary access to our privately hosted breakfast room. Don’t sacrifice the luxuries that make travelling enjoyable. For business and pleasure book Murray Premises Hotel for your next stay in St. John’s.

www.murraypremiseshotel.com Reservations: 709-738-7773

Business News May 2014

5 Beck’s Cove, St. John’s Newfoundland

Experience....... St. John’s, NL!

ome for the scenery; come for the culture; come for the business or pleasure; but above all, come for the unforgettable experience! With its craggy shores, colourful houses, unique dialect, incredible hospitality – and our very own time zone - this is a destination like no other, where you can enjoy old world pleasures in a world class city…..and the first sunrise in North America! The beautiful capital city and the province of Newfoundland and Labrador have been growing in leaps and bounds over the past decade. As the hub of activity for the Canadian off-shore Joy Moyles petroleum industry, a leader in ocean technologies and an abundance of mineral resources, this once, virtually unknown city is now enjoying accolades and recognition all over the world. Our beautiful urban city, with its cultural distinctiveness and huge arts community, is proud to be part of a thriving tourist industry and on more ‘bucket lists’ than Henry and Liza! With our state-of-the-art meeting and convention facilities, surrounded by the oldest city in North America, St. John’s has quickly become a much sought after business destination from not just other provinces in Canada, but from other countries. As corporations are quickly jumping on the destination bandwagon to ensure their conference and convention attendees enjoy maximum appreciation, they are also looking towards locations that offer an extensive array of activities that are accessible and enjoyable. They know we fit the bill, but where do you start? Newfoundland and Labrador Tourism, Destination St. John’s and the city website

and theatre, wonderful vintage stores, all offer up-to-date information and luxury shops, upscale gourmet dining and resources. Another great resource, to home-cooked comfort - and everything in get you heading in the right direction, between. Shuttles, tours, charters, whale is a destination management company. watching, ice-berg spotting, scenic walking These companies provide a personalized, trails, festivals and a host of other activities individual-oriented array of business and throughout the city and surrounding areas leisure services for those looking for a create engagement and enthusiasm to unique and unforgettable Newfoundland ensure your ‘experience’ is above and experience. With extensive local beyond your expectations. knowledge and expertise, So, whether you decide to they offer all the resources “Come get your duds have a gawk around town, go necessary to ensure that in order, ‘cause we’re up along shore, hang out for your destination event is a major success. They also bound across the water” a ‘scoff and a scuff’, or simply relax and enjoy the serenity have the unique ability ……..to St. John’s, NL! and the beauty of this majestic to combine business and old city we call home, you’ll pleasure so that your journey doesn’t end when the emcee walks be wrapped in warmth and hospitality from the moment you arrive. off the stage. Destination management St. John’s, Newfoundland and Labrador….. companies are the wish granters. where the hardest thing to do is to leave! Historic and diverse, St. John’s abounds in amazing architecture, museums, galleries Joy Moyles is the President of Grand Productions, a destination management company located in St. John’s, NL. www.grandproductions.ca

Business News May 2014

around the board

PROVINCIAL BUDGET DAY

Chair Sharon Horan discussing Budget 2014 with CBC reporter Curtis Rumbolt.

¼ page vertical measures 2.45” wide x 6.625” high ¼ page horizontal measures 5” wide x 3” high

Chair Sharon Horan discussing the 2014 provincial budget with Premier Marshall

Chair Sharon Horan discussed the 2014 provincial budget with Minister of Finance Charlene Johnson and Rosemary Hedderson.

Chair Sharon Horan speaking to the Telegram’s Ashley Fitzpatrick on the particulars of the 2014 provincial budget

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Mr. Bill Tufts discussing his book Pension Ponzi with the Premier.

Business News May 2014

Keep business growing in Newfoundland & Labrador.

180 Players 18 Holes 1 Day you do not want to miss!

Annual Golf Tournament July 10, 2014 Bally Haly Country Club

Member news Triware Triware was so busy focusing on their clients they didn’t even have time to accept their most recent award in person! Congratulations to Triware Technologies Inc. on being awarded the Top Solutions Provider in the Eastern Region at the CND Top 100 awards

Earth Hour – Fairfield Inn & Suites® by Marriott St. John’s, NL. March 28, 2014 – When the local Fairfield Inn & Suites® by Marriott decided to raise awareness of energy conservation and celebrate Earth Hour 2014, they meant business. Instead of simply encouraging guests to turn off the lights in their rooms, the hotel guests will join local storyteller, Dave Walsh, in the lobby for milk, cookies and Newfoundland folklore storytelling. “Storytelling is a big part of Newfoundland culture and it’s something many of us did as kids when the

WE ARE THE

BOOM.

Keep business growing in Newfoundland & Labrador.

Business News May 2014

member news power was out,” explains Cyril Russell, General Manager of the St. John’s Fairfield Inn & Suites® by Marriott. “Our Earth Hour event not only allows us to encourage conservation, but also offers guests an opportunity to enjoy an extra taste of local culture during their stay.” “At SilverBirch Hotels & Resorts, we pride ourselves on our commitment to the environment and to our guests,” says Steve Giblin, President and CEO of SilverBirch Hotels & Resorts. “The Earth Hour storytelling event is just one more way the Fairfield Inn & Suites by Marriott goes above and beyond on those commitments. Cyril and the hotel staff ensure guests leave with a smile and desire to return to St. John’s.”

Bluedrop Performance Learning Introduces Bluedrop Learning Network The way we do business and train employees has changed. Traditional approaches to addressing training and skills gaps no longer work. To meet this

critical need for effective Workforce Development solutions, Bluedrop Performance Learning today announced the launch of the Bluedrop Learning Network Platform, (LNP), a streamlined, highly scalable solution for training delivery in workforce development. Bluedrop’s LNP is a cloud-based technology that solves the overwhelming need to simplify and scale training delivery. Supporting Quote: Emad Rizkalla, founder and CEO of Bluedrop, said: “A recent CERIC study found that 64 percent of businesses said that a lack of people with the right qualifications is the top reason finding qualified employees is so difficult. Job seekers need to continuously develop new skills in order to stay ahead in the face of unprecedented changes. Regardless of industry, geography or demographic, the pace of change in today’s workplace requires a diversified approach to learning—an approach that leverages technology and data at its core.

Business News May 2014

With the launch of the Bluedrop Learning Network Platform, Bluedrop is addressing these challenges by providing the technology, tools and expertise needed to ensure today’s workforce can keep pace.” About Bluedrop Bluedrop Performance Learning (TSX-V: BPL) is an innovator in workplace training for individuals, corporations, military personnel and the public sector. Launched in 2004, with six offices and over 190 employees, Bluedrop is transforming the workplace by designing, developing and delivering practical, actionable and affordable training content that improves individual and overall performance of organizations. For more information, visitwww.bluedrop.com. *SOURCE Bluedrop Performance Learning Inc.

industry news Tourism Hospitality Newfoundland and Labrador will be launching a new customer service training workshop, WorldHost® Fundamentals this May. “Hospitality NL is excited to offer this energizing customer service workshop to the tourism industry in Newfoundland and Labrador,” says Hospitality NL Chair, Rex Avery. “WorldHost® Fundamentals builds on more than 30 years of Hospitality NL’s expertise in delivering informative,

cost-effective customer service training to tourism businesses and other organizations.” Originally launched as SuperHost® in 1985, the program has since been redesigned and rebranded as WorldHost®. WorldHost® Fundamentals is a one-day workshop designed to give front-line employees the skills, tools and techniques required to provide exceptional customer service. Great customer services translates

into great business and with the launch of WorldHost®, Newfoundland and Labrador’s tourism workforce will be equipped to continue to exceed guest expectations. (Reference: http://hnl.ca/) Oil and Gas Rick Mercer to speak at the NOIA 2014 Conference June 17-Jun 20. Rick Mercer’s top-rated, award-winning CBC show, The Rick Mercer Report, routinely tramples even its American competitors in the ratings. More than any other comedian or journalist for that matter, Rick Mercer, known for his trademark rants talks about Canadian newsmakers with a refreshing candor, and is uniquely able to spin topical hilarity from the people and the things deeply embedded in the national consciousness. (Reference: http://www. noia.ca/) Manufacturing

Recently the Canadian Manufacturers and Exporters partnered with the Government of Canada to help address the skills gap in the manufacturing sector. An online skills centre including a skills lab, job board and labour market information are just a few of the resources available to the private sector. For more information check out: http://www.manufacturingskills.ca/ Engage! St. John’s Task Force The City of St. John’s recently announced that the selection process for the new Engage! St. John’s Task Force has been completed and the group will begin its work on April 12 with a goal of submitting its report in late June, 2014. The Task Force will propose an engagement framework for the City of St. John’s which will include reviewing best practices, developing draft guidelines and policy documents and making recommendations on tools and topics for engagement.

Business News May 2014

industry news Innovation Outlook: Highlighting the Impressive Innovation Culture in NL To complement and further support the Government of Newfoundland and Labrador “Innovation Lives Here” campaign, during the week 5 – 8 May 2014, a series of activities will be held in St. John’s to promote innovation. On Thursday 8 May, local industry associations (NATI, NEIA, CME, OceansAdvance & ADIANL) in partnership with the Genesis Centre, will present an Innovation Outlook highlighting the impressive innovation culture resident across the province. Innovation Outlook will be held at the Bruneau Centre featuring speakers to highlight the importance of Innovation as an economic driver and a key component of economic diversification for Newfoundland and Labrador technologies and businesses. In addition to the impressive line-up of speakers, local innovators and research teams will be onsite to meet with attendees and showcase their innovations. Date: May 8, 2014 at 8:30am to 4:30pm (coffee, refreshments & Lunch served onsite), Bruneau Centre, Memorial University, no charge for attending. For more information visit: http://neia.org/ innovation-outlook/ Provincial: Venture Funds to Support Innovative Start-up Businesses Provincial Budget 2014 announced ten million dollars that will go towards two venture funds to support start up businesses.

Programs include teaming up with the other Atlantic provinces in the Build Ventures Fund and the establishment of the new Venture Newfoundland and Labrador. Municipal: Business Required to be Registered The City of St. Johns has implemented a business registration process requiring a business registration process requiring all commercial businesses operating in the City (with the exception of mobile and transient vendors) to complete and submit a business registration form. Business can access and submit the form directly on the City of St. John’s website. There is no fee associated with registering. Registered businesses can receive a listing in the City of St. John’s online business directory as well as a subscription to a monthly newsletter and other updates. For more information visit www.stjohns.ca or contact Access St. John’s at 311.

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CAA travel ad 2014 2.45 x 6.625.indd 1

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member profiles

The artist whose hidden talent emerged accidentally is known for her bright and Vibrant colours, her unique perspective and being just a little different than everybody else. A Native of Spaniards Bay who has transformed her passion and love for her home province into a tribute to the places and people she has encountered over the years. Bobbi has poured her memories and experiences onto canvas in her own version of “The Rock”. She invites us into coves, communities and cities as we see the province and people of Newfoundland, through her eyes. Bobbi works out of her home studio in beautiful Topsail, NL where she lives with her husband Geoff, son Alex, two dog and three cats. She sells her painting and prints through her website and Facebook. www.bobbipikeart.com bobbi@bobbipikeart.com 709-834-9187 / 709-690-0260 www.bobbipikeart.com

Rideout Realty is a boutique agency owned and operated in Newfoundland. After a decade in the real estate business, Holly Rideout launched the brokerage in June 2011. Rideout Realty now has four salespeople operating from St. John’s, Lewisporte/Twillingate, and Notre Dame Bay. Rideout Realty offers a free market analysis for every home, pre-home inspections, personal video tours and website to market your property; because we know choosing the right agent can save you thousands of dollars. Our business model is simple, put the customers’ needs first, focus on service and the business will follow. Call Holly Rideout, today to ensuring a hassle-free purchase or sale of your next home or business. Holly Rideout 687-3892

“The folk arts are alive and well in Newfoundland and Labrador. We believe living our traditions—celebrating, developing and participating in the folk arts—enhances quality of life.”The Newfoundland and Labrador Folk Arts Society is a charitable organization that takes pride in connecting audiences with the traditions of our province, with a special emphasis on promoting youth engagement with our heritage. Presenters of the Annual Newfoundland and Labrador Folk Festival, the NLFAS is active yearround in producing concerts, workshops and community events that encourage the preservation and transmission of our culture. Contact: Phone: (709) 576-8508 Email: office@nlfolk.com Web: www.nlfolk.com Erin Whitney, Office Manager Newfoundland and Labrador Folk Arts Society Phone: 576-8508 t oll-free 1-866-576-8508 Fax: (709) 757-8500 Email: office@nlfolk.com Website: www.nlfolk.com

The Grumpy Goat Gallery Winner of HNL Accommodator of the Year, Ocean Delight offers gorgeous, fully equipped rental cottages and a fabulous new licensed café all on the ocean’s edge just over an hour from St. John’s. All cottages come fully equipped – from the coffee and high-speed Internet, and wood for your fire pit, to the free library of books, games, and DVDs to watch on your flat screen TV. Four cottages in the scenic fishing village of Whiteway, four more 5 minutes away in a secluded cove in Heart’s Delight. No matter which location you choose, you’re closer than you think to the perfect getaway.

First built over 50 years ago as an Irish doctor’s country hideaway, this previously hidden jewel is now open to the public for romantic and restorative getaways, corporate retreats and distinctive weddings. Set on over 100 acres of ocean front, and home to Newfoundland ponies, goats, sheep and free roaming birds, it features 12 luxurious guest rooms, fine dining by the fireside, natural stone patios, sun-filled solarium, full Aveda Spa, walking trails, and meeting and event space for 10 to 200. Located in Green’s Harbour, NL. Just over an hour from St. John’s. And a million miles from anywhere.

www.oceandelightcottages.com

www.doctorshousenewfoundland.com

1-877-588-2026

709 582-2754

Business News May 2014

Located in Upper Island Cove, an hour from St. John’s, our gallery by the sea is bursting with colourful, whimsical sculptures, canvases and original wooden carvings that celebrate life in Newfoundland and the Maritimes. Open from June to November, we invite you to take a drive out around the bay, visit the gallery and enjoy a coffee in our new Crabby Cat Coffee Shack while you watch the whales swim by! And yes, we do have Grumpy Goats! Products are also available online at www. thegrumpygoatgallery.com For enquiries about wholesale or corporate gift ideas, please contact us. 709-325-4628 www.facebook.com/ grumpygoatgallerypage

new members CACIMA

Mr. Xavier Bowring, Chairman 4 boulevard Constant Colmay B.P. 4207 Saint Pierre et Miquelon 97500 0(11)508-41-0530 0(11)508-41-0535 Xavier.bowring@cacima.fr

CABCO Communication Solutions Mr. Gerry Power, President 40 O’Leary Avenue St. John’s, NL A1B 2C7 709-753-8353 709-753-8350 gpower@cabco.ca

Bobbi Pike Art

Ms. Bobbi Pike, Artist / Owner 14 Kingswood Drive Conception Bay South, NL A1W 5M1 709-834-9187 709-690-0260 (Cell) bobbi@bobbipikeart.com

Assante Financial Management Ms. Krista Mennie, Financial Advisor Mr. Hugh Shea, Financial Planner 95 Bonaventure Avenue, Suite 301 St. John’s, NL A1B 2X5 709-726-6570 709-726-6579 kmennie@assante.com hshea@assante.com

Business News May 2014

May

upcoming events Breakfast

St. John’s Board of Trade 101

We are inviting all members, whether you have recently joined or are a long standing member to join the staff of the Board of Trade for a detailed orientation/”refresher” on how to make the most out of your membership. Date: Time: Location:

Fri., May 2 9 – 10 am Board of Trade Office 34 Harvey Rd., 3rd Floor

Join Sylvain Lemay, Manager of Procurement, Alderon Iron Ore Corp and Howard Thaw, Contract Manager, WorleyParsons to find out more about business opportunities with the Kami Iron Ore Project in the Labrador Trough. *Individual meetings between interested members and the presenters are being set up directly following the breakfast presentation in 15 minute durations. Register early to avoid disappointment.

Luncheon

Join Ann Marie Vaughan, president & CEO, College of North Atlantic for lunch as she addresses the St. John’s Board of Trade. Date: Time: Cost: Location:

Wed., May 7 12:30 pm networking 1 pm luncheon $42.50+HST member rate $85+HST non member The Bella Vista

Date: Time: Cost: Location:

Breakfast with the Chair

Start your day off right at the premiere bakery café experience, Rocket Bakery & Fresh Foods. Join Sharon Horan, St. John’s Board of Trade Chair for a warm cup of joe, scrumptious baked goods, and the chance to chat about the Board and any other issues, suggestions or questions you may have. Mon., May 12 8-10 am Included as a benefit of membership Rocket Bakery 272 Water St.