August September Business News by St. John's Board of Trade

August / September 2015

VOLUME 30, NUMBER 5, 0834-2015

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AUG/SEPT 2015

In this issue...

Business News is a publication of the St. John’s Board of Trade.

Cover Story 2

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Member Spotlight: Cox & Palmer 5

Vol 30 No 5

Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Printed by: Layout:

Kristina George Transcontinental Media Dc Design House

ST. JOHN’S BOARD OF TRADE EXECUTIVE Kim Keating Des Whelan Dorothy Keating Andrea Stack Sharon Horan Derek Purchase

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Secretary-Treasurer

BOARD OF DIRECTORS Kim Paddon Janis Byrne Kevin Peters Craig Ennis

Jim Fallon Wilfred J. Zerbe Andrew Wadden Marilyn Butland

STAFF Nancy Healey

Chief Executive Officer

Jennifer Chaytor Lori Coleman

Manager of Finance & Compliance Business Affairs Manager

Margie Davis

Executive Sales Director

Kristina George Communications & Advocacy Specialist Rhonda Tulk-Lane

Policy & Advocacy Specialist

Wanda Palmer

Director of Sales and Member Fulfillment

Jackie Bryant-Cumby

Member Relations Administrator

Brendan Hagerty Labrador & Labour Market Specialist

St. John’s Board of Trade 34 Harvey Road, P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

Chair’s Message Upcoming Events Advocating for You Features

3 6, 7 8 9, 11, 12, 14, 15, 18, 21, 24, 30

Labrador / Artic 17 Ambassador Column 19 What are you @?

22 - 23

2015 Golf Classic

26 - 29

Around The Board

32 - 35

Member News

37 - 38

Industry News 25 Member Profiles 39 New Members 40

Learning to Lead: Inside Out By: Brian Hurley, Gardiner Centre Director The old saying that “leaders are born and not made” is kind of pessimistic. I am more optimistic and believe that the skills that enable leaders can be taught and that often people can learn to lead better when armed with those skills. In this time of baby-boomer senior leadership retirements, the need for leadership succession is acute. But how do we build leaders? We build leaders from the inside out. Building leaders starts within the individual and self-awareness is essential to improving as a leader. Aspiring leaders should first examine their personal leadership style. Korn Ferry, the preeminent authority on leadership and talent, performed analysis which found that companies with a higher rate of return also employ professionals who exhibit higher levels of self-awareness. It is important for aspiring leaders to understand themselves and how they are perceived before they try to lead others. Individuals may discover areas where improvements are needed and, in fact, sometimes these areas are new discoveries. For example, identifying the need to develop a skill such as critical thinking can be an important building block for leadership. In addition, developing a personal vision of what you want to accomplish as a leader is also very helpful. Having a coach or mentor throughout the leadership development journey can be truly beneficial. The next level of development for potential leaders is building the skills to lead others. Once aspiring leaders have discovered their personal strengths and weaknesses, knowing how to expand their personal network, being able to negotiate with others, and building the ability to engage those with whom they work (especially employees) are all important leadership skills to acquire. The career path for high potential leaders and top performers may include leading the organization. Understanding strategy and having the tools to develop and execute strategies are fundamental to organization leadership. Awareness of the importance of having a customer focus

and how to strategically build that capacity inside an organization is a foundation for leading an organization. Customer loyalty and the resulting bottom line impact begin with strong leadership. Implementing strategy involves significant change within an organization; therefore the skills associated with leading change are core to achieving positive results. No organization will thrive without interaction with the world in which it lives. Leaders need to have an understanding of and the skills related to leading beyond the organization. Such skills are critical in today’s interconnected world. Leaders need to understand the role their organization plays in society and in the community. They need to have an understanding of corporate social responsibility and an appreciation of how to balance social and economic goals. Leaders need to understand risk and know how to develop risk mitigation strategies. Good governance and ethics are foundational to the responsibility that organizations have. Therefore, gaining an understanding of how BUSINESS NEWS AUGUST/SEPTEMBER 2015

governance and boards of directors work along with the associated responsibilities and liabilities is also important for aspiring senior leaders. Building these skills in leaders requires both time and attention. Aspiring leaders need not only to learn the theory of these elements, they need to practice and apply the skills and knowledge on an ongoing basis. Keeping a diary and working with a coach or mentor are great mechanisms to reinforce those leadership skills. So, here is my call to action. Aspiring leaders need to “own” their leadership development. At the same time, today’s senior leaders need to encourage and enable aspiring leaders to develop the leadership skills. Your organization’s future is in your hands. Featured on the cover: (clockwise from the top) Wilfred Zerbe, Jim Barnes, Kara Arnold, Lynn Best, Michael Stanleigh, Natalie Slawinski, Richard Powers, Tom Cooper, and Alex Lowy

Chair’s Message Are you getting the most out of your membership? Most months we use the Chair’s Business News column as an opportunity to discuss issues important to the business community and to update members on the advocacy work we do on your behalf each and every day. In this issue of Business News I would like to highlight some of the programs and services we offer our 900 members to help grow your business. The St. John’s Board of Trade is committed to helping all businesses succeed – not just the large corporations. In fact over 80 per cent of our members have fewer than 10 employees. Board of Trade membership gives you, the small business owner, opportunities to promote your business, network and save money. Our long-term members know the value of networking. Throughout the year the Board of Trade provides numerous networking and learning opportunities through luncheons and business mixers. Whether it is Clint Davis, chair of the Nunatsiavut Group of Companies and vice-president of Aboriginal Banking for TD, or Governor General David Johnston, we regularly bring in speakers who have knowledge or a perspective that will benefit the business community. Board of Trade mixers are quite popular and are a free benefit of membership. We have hosted more than 2,800 events since 1970 and there is a busy fall ahead. If you can’t attend one of our upcoming events, why not send one of your employees, as some great contacts can be made at Board of Trade functions. While networking is huge benefit of Board of Trade membership, we also recognize that our members are always looking for ways to save money. Are you aware of the different Affinity programs that you can access as a member of the St. John’s Board of Trade?

Group Insurance/RRSP Programs Through our affiliation with the Canadian Chamber of Commerce we are able to provide members with group insurance and RRSP programs, important benefits that many smaller businesses find it difficult to offer to their employees. These programs are designed for the small business owner with low rates. We have members who have joined the Board of Trade simply so they can have access to these programs, and provide important services to their employees. We have about 80 members taking advantage of these programs. Are you one of them?

Esso Business Card The Canadian Chamber of Commerce and Imperial Oil offer Board of Trade members the Esso Business Card, which can save businesses 3.5 cents per litre in a fuel discount. If you have a fleet of vehicles, it may be something to consider.

UPS Member Benefit Program For businesses who ship products outside the city, province or country, they can save 30 per cent on shipping on small packages and up to 75 per cent on heavy weight freight through an exclusive member benefit program with UPS.

Johnson Preferred We all need home and auto insurance. Johnson Preferred offers competitive rates for members of the Board of Trade. BUSINESS NEWS AUGUST/SEPTEMBER 2015

Chair, Kim Keating

First Call First Call can provide a full scale of HR solutions for pennies per employee each month to members who may not have a dedicated human resources department.

First Data All businesses need to collect payments, and today we have to do that electronically. First Data is one of the newer programs offered to Board of Trade members and their rates are so competitive that we have had members switch providers. Board of Trade members can also promote their business by advertising in Business News magazine, or highlight a topic of interest in a feature guest editorial, which is a free benefit of membership. If you feel you may not be getting the most out of your membership, consider attending a BOT 101 session, held the first Friday of every month, contact any of our great staff or Ambassadors, or check out our website http://stjohnsbot.ca/ for information on all of Affinity programs. We also have an online suggestion box where you can post comments or questions. We look forward to hearing from you.

MEMBER SPOTLIGHT COX & PALMER

By Stephanie Hickman, Lawyer/Partner - Cox & Palmer shickman@coxandpalmer.com

With a variety of perspectives and approaches, diverse teams can provide a broader understanding of the marketplace, sophisticated problem-solving capabilities, and resiliency in times of conflict. While it is true that organizations need shared goals and values, achieving outcomes through diverse teams is a driver of innovation. At Cox & Palmer, we value the perspective and strength that diverse teams bring to the table and believe that enhancing diversity and inclusion will facilitate the attraction and retention of top talent and strengthen client relationships. We know there are many organizations out there doing great things with respect to diversity. Here is a snapshot of our diversity initiatives so far. Cox & Palmer joined the Law Firm Diversity and Inclusion Network (LFDIN) in 2013. LFDIN is a group of 20+ Canadian law firms who work together to promote diversity and encourage a culture of inclusion within their firms and the

“

broader legal profession. The network was established in May 2013 and includes firms with offices in Calgary, Toronto, Ottawa, Montreal, Vancouver, Charlottetown, Fredericton, Halifax, Moncton, Saint John, and St. John’s. LFDIN membership became the catalyst for diversity awareness in the firm. We have gone on to form regional and local diversity committees, and support diversity-related community and industry events. While many workplaces are diverse, it is becoming aware of that diversity, embracing it and leveraging it, that can make the difference. In the spring of 2015, we became the first Atlantic Canadian business to partner with Pride at Work Canada - an important volunteer-led, non-profit organization that supports the inclusion of lesbian, gay, bisexual and trans-identified (LGBT) employees in the workplace. Membership in Pride at Work Canada supports Cox & Palmer’s commitment to a diverse

We are committed to developing and promoting a culture of diversity and inclusion within the Firm to reflect and serve our evolving community.”

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Stephanie Hickman is a lawyer in the St. John’s office of Cox & Palmer and member of the firm’s Regional Diversity Committee. and inclusive workplace. We hope our involvement inspires other regional and provincial organizations to join. There is no shortage of opportunity to discover, embrace, enhance and leverage the diversity of your organization. At Cox & Palmer, we believe that we are at the beginning of a journey that will celebrate the ways in which each member of the firm is diverse and emphasize the unique perspective each individual can bring to strengthen our workplace and our business. We have learned many things so far on this discovery of diversity in our organization. D iversity is not a numbers game. It is not a competition. It is not a burden. Diversity is part of a company’s personality. It celebrates and supports the individual for the collective good. It is a privilege.

upcoming events St. John’s BoT 101 WEBINAR

St. John’s Board of Trade 101

Join us for a detailed orientation and refresher on how to get the most out of your membership. Learn about our affinity programs, networking opportunities, our advocacy work, sponsorships, volunteer opportunities and so much more.

Date: Time: Cost:

Thursday, August 13 9:00 – 10:00 a.m. Included as a benefit of your membership

Business Mixer – Downtown St. John’s Join KPMG for a summer evening social and enjoy cocktails, great food and an interactive photo game. While you socialize with other Board of Trade members take in the spectacular views of iconic downtown St. John’s landmarks.

Date: Time: Cost: Location:

Tuesday, August 18 4:30 - 6:30 p.m. Included as a benefit of your membership 140 Water Street, TD Place, 10th Floor

Exporting 101 Join Carolann Harding, Director of International Business Development with the Department of Business, Tourism, Culture and Rural Development as she provides an informative session on business growth and expansion through export.

Date: Time: Cost: Location:

Wednesday, September 2 9:00 – 10:00 a.m. Included as a benefit of your membership Board of Trade Office, 34 Harvey Rd., 3rd Floor

Date: Time: Cost: Location:

Friday, September 4 9:00 – 10:00 a.m. Included as a benefit of your membership Board of Trade Office, 34 Harvey Rd., 3rd Floor

Empower Employees: Invest In the Right Talent This event will provide business owners with concurrent workshops on the hottest HR and labour market topics. Concluding with a luncheon panel on “Developing the Right Talent Pool”. Walk away with the necessary tools and connections you need to sustain your business into the future.

Date: Thursday, September 10 Workshop: 8:30 a.m. - 12:00 p.m. Networking: 12:30 p.m. Luncheon: 1:00 p.m. Cost: TBC Location: Sheraton Hotel Newfoundland

Business Mixer Easter Seals and Century 21 are looking forward to welcoming all members back from summer holidays. Come out and connect with prospects, raise your profile, generate fresh business ideas, and meet some pretty awesome people at the Easter Seals House!

Date: Time: Cost: Location:

Thursday, September 24 4:30 - 6:30 p.m. Included as a benefit of your membership Husky Energy Easter Seals House, 206 Mt. Scio Rd.

BUSINESS NEWS AUGUST/SEPTEMBER 2015

“Creating Value in Wild Seafood – The Clearwater Story”

Country Primer

Join Ian Smith, Chief Executive Officer, with Clearwater Seafoods for lunch as he tells us the Clearwater story and much more.

Join Chris Percy, International Trade Office with the Department of Business, Tourism, Culture and Rural Development, as he provides an overview of the Brazil market and the opportunities and challenges for NL companies.

Date: Tuesday, September 29 Networking: 12:30 p.m. Luncheon: 1:00 p.m. Cost: $45+HST members; $95+HST non-members Location: Comfort Inn Hotel

Date: Time: Cost: Location:

Thursday, September 17 9:00 – 10:00 a.m. Included as a benefit of your membership Board of Trade Office, 34 Harvey Rd., 3rd Floor

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Election Fever

Advocacy in Action

The St. John’s Board of Trade has election fever. Yes it’s early but the federal campaign has begun and there is much to share with our members before election day on October 19.

This fall the Board will roll out a number of actions to ensure that small business concerns are front and center in the federal election.

The Board has added its voice to the Canadian Chamber of Commerce’s federal election platform which focuses on four key areas that will help business succeed into the future:

• • • •

Access to a powerful workforce Access to capital Access to technology

•

host an all candidates meeting on October 7 from 12p.m.-2 p.m. at the Holiday Inn

• •

Communicate what matters to business Share our election platform with all candidates

The Board advocates for business-friendly legislation at the local, provincial and federal levels of government. We monitor public policy issues so you can focus on your business, not government regulation.

Access to markets

Read more @ www.chamber.ca

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Fit to be hired: Finding the right leader The search has begun for a new leader. Your team wants someone with presence and profile, someone charismatic who is widely revered, and maybe someone who knows their way around a golf course. The wish list is likely long, but is it the best list to ensure “the right fit” for your organization?

and expectations for the new leader makes it easier to determine the qualities or capabilities that best suit the position. Perhaps the most significant consideration when it comes to fit is cultural. This should not be confused with the broader definition of culture in today’s world, where the benefits of diversity are more widely recognized. Rather, cultural fit in this context occurs when candidates share the values and norms that are foundational to your organization’s vision and success. If customer service excellence and innovative solutions are critical to success, they should be equally valued by new leaders.

We talk a lot about fit when recruiting. It’s something that is difficult to define. Often, companies incorporate attributes and factors that have little bearing on suitability or potential for success. Alternatively, they see ‘fit’ as synonymous with ‘another person just like us,’ which can narrow the candidate pool to the point where the opportunity to gain fresh perspectives is lost, not to mention unique or underrepresented skills and competencies. My experiences working with corporations have made it clear that the best way to find the right candidate is to dig deep and determine what ‘perfect fit’ means to you and your organization. A good place to start is exploring what you are looking for in your new leader. Are you seeking a replacement, someone just like the last person who filled the mission-critical position, or would you be better served by a candidate whose skills align with your strategies for growth?

Fit is also influenced by our tendency to gravitate toward people who have experiences and interests similar to our own. But when fit is rooted in this type of affinity, it can limit inclusion of underrepresented groups, as demonstrated by the struggle women and minority groups have faced in working towards proportionate representation in the workplace. Since fresh perspectives drive innovation, consider the attributes you need for diversity, succession, and success. Then, reflect on how your corporate culture would resonate with new hires, as well as the cultural norms that should change to accommodate them.

Given that your company is continually evolving, you should regularly evaluate and update the characteristics associated with your leadership roles. Consider involving stakeholders from across the organization in this process. Reflecting on your requirements

There are no guarantees of right fit, but the tools you use to evaluate candidates can greatly enhance the likelihood of success. Consider psychometric assessments, 360 reference checks, and consulting with stakeholders to determine how well a candidate

aligns with your corporate culture and goals. By adopting a more objective approach to recruitment, you reduce the risk of biases or past expectations influencing hiring decisions. There is one other way to ensure that a candidate is the right fit: onboarding. The more you work with a new leader to outline expectations, clear hurdles and establish critical relationships, the quicker they can integrate into your workplace and start contributing to bottom-line results. Ultimately, finding a new leader is a long-term investment that should be carefully considered and conducted. Golf skills may not be a factor, but with the right tools and effort, you’ll recruit a leader who suits you to a tee.

Beverley Evans leads Knightsbridge Robertson Surrette’s Executive Search practice in Newfoundland and Labrador. She draws on her extensive leadership experience and strong partnerships to help clients attract the outstanding talent they need to create success. www.kbrs.ca

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BUSINESS NEWS AUGUST/SEPTEMBER 2015

Corporate

SPONSORSHIP

Distinguish your company with the most prestigious business organization in Newfoundland & Labrador.

• Profile your brand and get noticed • Consider becoming either a

ONLY 4 SPACES LEFT

www.stjohnsbot.ca

PLATINUM CORPORATE SPONSOR

• Most prestigious level of sponsorship • Receive exposure at signature events: • Unmatched exposure at Business Excellence Awards Luncheon • Seat at Head table at every luncheon with introduction • Presenting Partner opportunity • Advertising and other complimentary deliverables • Three year secured commitment & exclusivity of industry at this level • Space is limited to 6 Platinum Sponsors

SILVER CORPORATE SPONSOR

• Entry level of Sponsorship • Logo presence at all luncheons, mixers and lunch and Learns • Advertising and other complimentary deliverables • One year secured commitment & exclusivity of industry at this level • Space limited to 10 Silver Sponsors

To secure your spot as an enviable St. John’s Board of Trade Sponsor or for more details on the benefits of each level contact:

Margie Davis mdavis@bot.nf.ca 709-726-2961, ext.2

34 Harvey Road, 3rd Floor, P.O. Box 5127, St. John’s, Newfoundland A1C 5V5 Phone: (709) 726-2961 • Fax (709) 726-2003 • E-mail: mail@bot.nf.ca

The Ideal Employee May Not Be the Obvious Choice Have you ever thought about how different your life would be if you didn’t work? Many people in Newfoundland and Labrador find themselves in this position. Stable and meaningful employment is an important contributor to physical health, mental health and quality of life. Employment is key to social inclusion through participation and contribution to society. We believe that everyone has the capacity to work and can benefit from it. Work that is valued by the employee, employer and society helps people build skills and confidence while adding value to the community. After all, the best social program is a job. At Stella’s Circle, our participants come to us because they have some sort of barrier to getting work. They are employable, but in the absence of opportunity have become reliant on public income supports. Barriers may be because of a mental health issue, poverty, disability, homelessness, lack of education or gap in employment. Sometimes, it’s society that is the barrier. Employers are often told to be wary of people with gaps in their resume, to make sure that people are impeccably dressed and that they present well in an interview. If you had a gap in employment because of a disease like cancer, it would be accepted. But gaps to deal with mental health issues do not always receive the same type of empathy. Sometimes, because of a lack of self-esteem due to their challenges, people don’t always interview well. Or maybe they

aren’t dressed the way one might typically expect a candidate for an interview to present. It doesn’t mean that they can’t perform well at a job matched to their talents. From our experience offering a range of employment and education programs, we know that almost everyone can work. But we need to consider that working doesn’t have to mean punching in a 40-hour week. There is as much variety in the nature and duration of positions, schedules and shifts as there are job seekers capable of filling positions. Some of our participants work three hours a week while others work fulltime. While the lesser hours worked might not seem like much, the social support of work colleagues, the paycheque and the sense of self-worth is invaluable. And for the right employer, it can be a solution to labour issues. Under-represented groups and those not in the workforce today will play an increasingly important role in meeting the workforce demands of employers around the province. Ask some of the employers - Dick’s and Company, WalMart, Holiday Inn, Hillview Terrace Suites, the Presentation Sisters, Coffee Matters and McDonald’s to name a few - who have happily hired our participants. By matching the employer needs with the skills of participants, and providing support

Lisa Browne is the CEO of Stella’s Circle, a community organization whose mission is transforming lives through real homes, real work and real help. For information about our employment programs or hiring our participants, contact Paula Greeley at 738-8548 or p.greeley@stellascircle.ca. to the individual once hired, our employment counsellors offer practical and concrete supports. The goal is not only to help people move into the labour market but support them to stay there. In addition to matching participants to jobs that need to be filled by the local business community, Stella’s Circle employs people in our own social enterprises, including the Hungry Heart Café, Clean Start, our commercial cleaning business, and a Trades Helper Program, which allows participants to gain practical experience in the construction trades. In 2014-15, 130 of Stella’s Circle participants found employment. Imagine what increasing the labour market participation of motivated, reliable and dependable persons does for their quality of life and for the community at large. As Newfoundland and Labrador faces major demographic challenges, it will become increasingly important for employers to consider the diversity of its workplace and eliminating our preconceived notion of what the ideal employee looks like. The ideal employee is one who wants to work.

BUSINESS NEWS AUGUST/SEPTEMBER 2015

WHAT IS NETWORKING WITH INTENT AND WHY SHOULD YOU DO IT? Q and A with Susan Sparkes, Founder, The EXTRAordinary Women Inc. and Principle, TEW Leadership Development Program Q: You’re the expert. Is networking important?

“Definitely, and what I recommend is networking with intent. I describe this as a discovery process. We all attend lunches and dinners, such as Board of Trade events, with business cards in our pockets. Many of us are on the lookout for the right connection to further our career, grow our business, or find a new client or customer. If it’s all about you, you may be using the wrong approach. Q: Why is networking so important? Because times are different. There was definitely an Old Boy’s Club mentality, back in the day. One of the biggest changes to our local business community was the arrival of the offshore petroleum companies. And, there are smaller vibrant enterprises too. Hospitality, aquaculture, manufacturing, publishing businesses and environment management are growing parts of our economy. Fast forward, more and more women step up to the podium. Nowadays, people realized they had to stretch beyond their comfort zone in order to connect. Networking today functions as our referral service. Q: Is it different for women? Men are used to meeting over a golf game, sports or to share a beer after work. They’ve been doing it for years and mak-

ing friends and influencing people. They mingle at industry trade shows and conferences because they know that what you do outside of your professional life affects your success in it.

The EXTRAordinary Women Inc. and Principle, TEW Leadership Development Program

Women work differently—the famous multitasking and still doing more at home. And, too often, we will avoid a work engagement that’s masquerading as social. It’s only lately that I think we’re waking up that it’s easier to make connections when we’re not at our desk or in the office, when we’re relaxed, entertained, or engrossed and curious about other people’s lives.

P eople are happy talking about themselves. They relax. You can learn significant things about someone by listening. Then you can use the opportunity to make a referral on their behalf. This makes you influential. You’re a centre of influence.

When meeting and greeting other people who are promoting their company or service just as hard as you are — keep in mind that very few people come to these events to actually buy things.

Give a very quick 10 second self intro (your shortest elevator pitch), and then begin to find out who they are. Name tags help, because the first couple of questions can flow from the tag.

Q: What do you recommend as the ideal way to network?

Explore why they are at this event. What makes their company unique? How long have they worked there? Does their company require them to travel? What is their favourite vacation?? Do they have children? Do they like their career?

Networking is not about selling. Listen as much as you speak. Take the pressure off and become a centre of Influence. Do this by changing your approach and focusing out.. It is a discovery process. It’s finding out about others, who they are and what they do. People like people who are interested in them. It makes them feel validated, interesting, and special. A trust level evolves as you inquire about them, and slowly get to know them.

Dollar for dollar, You reach more people via social media than in , , or .

Q: How to you do the discovery process?

Discovery puts you in a position to make referrals and introductions. If you can’t do that on the spot, do it by email or phone later. Your kind and thoughtful behavior will make a very favourable lasting impression. You have become a great resource to be remembered. W hen you introduce people to each other, use a validation statement. Your third party endorsement is invaluable. The trust between them happens with greater ease because of your presence and shared information. You’re helping others - not telling or selling. You can be a catalyst for leadership development in the community. This is Networking With Intent. Remember, even when you make a short self-introduction, you’re networking. It is subtle. Vary your intro to suit your listener. Q: Final words? Be yourself and authentic. Smile, it is a welcoming gesture. Be willing to show what you hope to accomplish. The best connections happen when you are genuine. As people come to know you, pathways open.

Find out more @antennasocial

Susan Sparkes, Founder,

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Why Mentoring Matters To learn more about becoming a mentor with Futurpreneur Canada, contact Scott Andrews at sandrews@futurpreneur.ca.

Launching a business that will withstand the test of time is challenging, but mentoring makes a real difference when it comes to building a sustainable business. In fact, studies have shown that more than 70 per cent of small businesses with owners who receive mentoring survive for five years or more. This is double the success rate of businesses run by entrepreneurs without mentoring support. It might come as a surprise that only 30 per cent of Canadian small and mediumsized businesses are using mentors, given its proven effectiveness in helping young businesses succeed. There’s a huge gap of opportunity in this country for talented business people and established entrepreneurs to support start-ups. This is one of the reasons why mentoring plays a key role in how we support aspiring young business owners at Futurpreneur Canada. Few demonstrate the value of mentoring better than Jarrod Pettipas, an Account Manager at TD Commercial Banking and a three-time Futurpreneur Canada mentor. He held roles with the Saint Mary’s University Business Development Centre and the Business Development Bank of Canada before joining TD in 2009. His extensive knowledge of the services available to entrepreneurs positions him well to mentor small business owners. Jarrod has entrepreneurship in his blood. His father was an entrepreneur, and for a

long time he hoped to follow in his footsteps. Now, he gets to work with business owners every day across various industries and at different stages of launch and growth. In addition to his day job, he currently mentors Michael Loder and Travis Barbour, co-founders of Biolantic Services Inc., a local biomedical company providing installation and maintenance services of medical devices. The company performs its services in a variety of settings, including hospitals and clinics. Jarrod sees the impact mentoring can have on a young entrepreneur’s success every day. He embraces a similar “pay it forward” attitude that we often see from our mentors at Futurpreneur Canada: “I’ve always had an interest in helping young people succeed. I guess I remember being young and unsure of what the future would hold. If I can help someone else through that period of their life, that’s a pretty great feeling.” Michael and Travis are grateful to have been matched with someone who really understands their business needs and can guide them through the critical stages of their new start-up. Jarrod has a wealth of knowledge and experience to share with these young business owners, yet it is the support that he gives that they cite as being the most valuable aspect of the mentoring relationship. “Jarrod helps us keep everything in perspective. If we’re having a slow week, he keeps us motivated and focused on the positive. This keeps us moving forward,” says Michael.

Jarrod Pettipas

Mentoring can give someone a lot of personal satisfaction and opportunities to grow as a professional. Jarrod urges other experienced entrepreneurs and business professionals to consider mentoring someone: “It’s a great way to give back to your community. We all need to do something. If you have some business expertise and enjoy helping people succeed then it’s a perfect fit.” About Futurpreneur Canada: Futurpreneur Canada has been fueling the entrepreneurial passions of Canada’s young enterprise for nearly two decades. We are the only national, non-proﬁt organization that provides ﬁnancing, mentoring and support tools to aspiring business owners aged 18-39. Our internationally recognized mentoring program hand matches young entrepreneurs with a business expert from a network of more than 2,800 volunteer mentors. Learn more at Futurpreneur.ca.

At CareGivers, we offer a wide variety of health screening tools to help your employees live healthier lives and reduce risk factors for illness.

Good Health Good Life 14

Our Wellness Clinics are fully customizable and can offer any or all of the following services: • Blood Pressure Checks • Infection Prevention and Control • Cholesterol Screening • Body Mass Index Calculation • Health Education • Heart Disease Risk Assessments • Vaccinations • Body Fat Analysis • Hand Hygiene • Glucose Screening Contact Bob Dewling, Director of Nursing, to learn more or book a Wellness Clinic today. Bob.Dewling@CareGiversNL.com 709-757-3572 www.CareGiversNL.com

BUSINESS NEWS AUGUST/SEPTEMBER 2015

St John’s named one of Canada’s Resource Cities by Canadian Chamber of Commerce St John’s has been named one of “Canada’s Resource Cities” by the Canadian Chamber of Commerce. Under the umbrella of “The Partnership for Resource Trade,” the Canada’s Resource Cities initiative highlights the important role that urban centres play in developing our natural resources. As part of the project, the St John’s Board of Trade has partnered with the Canadian Chamber of Commerce to produce an infographic report outlining the important initiatives that take place here. The infographic showcases how St John’s is combining Newfoundland and Labrador’s natural advantages with the knowledge economy. “With an abundance of natural resources in the province and off of our shores, St. John’s is participating in natural resources sectors like never before,” says Kim Keating, Chair of the St. John’s Board of Trade. “Our natural resource based economy has served us well in recent years and we are confident that the business community will continue to play a significant role working corroboratively to develop our resources in a sustainable way.” The infographic outlines four ways St. John’s creates the knowledge and technology to extract, harvest, transport and process natural resources in an efficient and environmentally responsible manner:

• • • •

Acting as Eastern Canada’s energy hub,

“Canadians often act as if our resource wealth is a winning lottery ticket – a stroke of good luck that has little to do with innovation and enterprise. Nature gave us trees, ores and mineral deposits, but they don’t produce prosperity unless someone extracts them and someone else buys them,” says Beatty. “Canada’s towns and cities are the places where rocks, water, plants, animals, metals and mineral are transformed into the engines of our economy. I’m thrilled to have St. John’s Board of Trade as part of this initiative, given the exciting opportunities coming out of Newfoundland and St John’s around energy and innovation.” Three other Chambers are also partnering with the CCC to create these infographics: Thunder Bay, Ontario; Sarnia, Ontario; and Fredericton New Brunswick. As part of Canada’s Resource Cities Initiative, St. John’s Board of Trade’s CEO Nancy Healey also participated a tour of Alberta’s energy sector organized for Chamber and Board of Trade leaders in March. The tour was an opportunity to discover how supply chains connected resource development happening in one province to prosperity around the country. St John’s “Canada’s Resource Cities” infographic is available at http://stjohnsbot.ca/membership/resources/resource-cities/ You can learn more about the Canada’s Resource Cities Initiative here: http://www.chamber.ca/advocacy/canadas-resource-cities-initiative.

The city’s status as the world’s cold ocean laboratory, Participating in national and international supply chains, The link between natural resources and St John’s growing status as an education and research hub.

OW N E R S WA N T E D

Futurpreneur Canada and TD Bank are opening doors for aspiring young business owners across Newfoundland. Our Owners Wanted events connect aspiring entrepreneurs with the support and resources they need to realize their dreams.

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BUSINESS NEWS AUGUST/SEPTEMBER 2015

Life’s brighter under the sun

Keith Vincent* CHS™ Financial Centre Manager

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Wayne Bennett* B. Comm. CHS™

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Rick Johnson* CHS™

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Beverly Ellis*

Glenn Sturge*

FLMI ACS CHS™ Associate Manager

B.P.E. Sales Manager

Sharon Sharpe

Financial Centre Resource Team Leader

Jackie Hynes

Financial Centre Administrator

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Reuben Buckle*

Bob Butt* ext 2248

Joan Byrne*

Jamie Clements*

FLMI ACS CHS™

B.Sc.

CHS™

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Jami Lundrigan BBA

Lisa Lundrigan

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John Lynch*

Anita R. Manning

CHS™

Clarenville

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709-425-2954

Chantelle Lynch B.A. Financial Centre Administrator

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Brian Dinn* 709-727-9897

Raymond Monnier* CLU® CH.F.C. CHS™

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Heather Adams*

Scott Adams*

Jennifer Bedford ext 2273

B.Comm. CFP® Bay Roberts

Bay Roberts

709-589-3361 888-589-3361

Carol-Ann Garland

Tammy Highmore

H.B.Comm.

Advisor Assistant to J. Osmond, R. Johnson & R. Rose

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Krista Hynes* ext 2283

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Pieter Monnier*

Barb Forristall

Sales Assoc. Advisor

Advisor Assistant

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Leonard Morgan* CFP® CLU® CHS™

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Ray A. Monnier Financial Services Inc.

Veronica Morgan* B.Comm. CHS™ Licensed Admin. Assistant to L. Morgan & S. Wells

Eileen Moss* CHS™

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Brad Norman BSc. MSc.

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Gerald O’Brien* CFP® CLU® CH.F.C. CHS™

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Pamela Dawe*

Sales Assoc. Advisor

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Mona Lane*

Licensed Admin. Assistant

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Sharon Paddick*

Licensed Admin. Assistant

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James Osmond*

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BA CHS™

CFP® CLU® CH.F.C. Sales Assoc. Advisor

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BBA

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Conrad Vincent* ext 2216

St. John’s Financial Centre

Lou Wells*

Sid Wells*

Wells Financial Services Inc.

CFP® CHS™

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Matt White* BFA

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Advisor Assistant

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*Mutual funds offered by Sun Life Financial Investment Services (Canada) Inc. Sun Life Assurance Company of Canada is a member of the Sun Life Financial group of companies. © Sun Life Assurance Company of Canada, 2015.

Andrew Young*

145 Kelsey Drive, Suite 100, St. John’s, NL Tel: 709-576-6243 Toll-Free: 1-866-539-4087

B.Comm. CHS™

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Life’s brighter under the sun

Newfoundland and Labrador, Nunavut Premiers sign MOU “This new formal alliance with the Government of Nunavut will build upon our long-standing history of collaboration and further cement our province’s position as the desired international location from which to base Arctic-related activities,” said Paul Davis, Premier of Newfoundland and Labrador. “This MOU will also provide further opportunities for Newfoundland and Labrador businesses and institutions to establish partnerships and joint ventures with their counterparts in Nunavut.”

The governments of Newfoundland and Labrador and Nunavut have signed a memorandum of understanding (MOU) to facilitate and strengthen collaboration between both jurisdictions and to promote responsible economic development and enable stakeholders to mutually benefit from opportunities emerging in the Arctic.

The province’s Arctic Opportunities Initiative is aimed at promoting economic diversification by creating a collaborative environment where northern and Aboriginal communities can thrive, while also attracting international business opportunities. The Provincial Government is focused on three strategic directions under its Arctic Opportunities Initiative: positioning the province as the Path to the Arctic, building

capacity, and fostering economic development and business opportunities. Information on the Arctic Opportunities Initiative can be found at: www.thearcticpath.com “The people of Newfoundland and Labrador and Nunavut have personal, cultural and social relationships that have led to a long and successful history of partnerships,” said Peter Taptuna, Premier of Nunavut. “The signing of this MOU marks both a new beginning and an acknowledgement of the long-standing history of cooperation between our two governments. As we move forward together, I look forward to enhanced collaboration and economic potential.” The St. John’s Board of Trade is committed to doing business in the North. For further information visit: www.labradoropportunities.ca

More Tools.

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Jani-King’s Commercial Cleaning Master Franchise program has been built on decades of success stories. Since its first Master Franchise rights were awarded, Jani-King has continued to develop effective and proprietary support tools that assist investors in reaching their business goals. • Exclusive Territory • World-Wide Reputation • Multiple Revenue Sources • Customized Software and Support • Industry Specific R&D Departments • and More! BUSINESS NEWS AUGUST/SEPTEMBER 2015

Building relationships between private, creative sectors The following quote blipped across my Twitter feed recently: “Access to talented and creative people is to modern business what access to coal and iron ore was to steelmaking.” Richard Florida’s 2004 suggestion resurfaced with perfect timing, in the same week that Business and Arts NL launched our Arts to Business Catalogue of Creative Services. Business and Arts NL is a nonprofit organization with a mandate to stimulate mutually beneficial relationships between the private and creative sectors in our province. I believe that a vibrant province is one where individual lives, collective workplaces, and the economy is imbued with the energy of the creative community, and that our rich (in talent) creative sector is, in turn, supported by business as strongly as it is valued. One of the ways in which we are working to help stimulate these relationships is through our Arts to Business Catalogue of Creative Services. This online database, which can be accessed through our website, has launched over 60 projects presented by arts organizations and individuals across the province. Areas of service include Teambuilding, Fostering Creativity, Enhancing Skills, Demonstrating Customer/Employee Appreciation and Innovative Branding.

Most of these projects are short in length (think one morning), and cost hundreds, not thousands, of dollars. Designed by professional actors, musicians, visual artists, and dancers, they speak from and artist’s area of strength. For example, you can sign up to:

•

Spend a morning with award-winning director, Danielle Irvine, to tackle public speaking and presentation skills.

•

Build team morale and create a mosaic for your office by hiring an artist/ teacher to lead your employees through a creative problem solving exercise using paints and canvas.

•

Enliven your next retreat by hiring a choreographer (for example, Louise Moyes, or a member of Neighbourhood Dance Works) to lead you team through a simple choreography or movement activity.

•

Show employee appreciation by hosting a lunch hour concert series, featuring a different artist each week. This will create an opportunity for employees to break away from their routine, interact with each other, and connect to the local cultural scene.

Our hope is that these highly fertile, time-efficient, feasibly priced opportunities will help to bridge the gap between the creative and business sectors, fostering mutual respect and understanding, leading to cross-pollination between disciplines.

Mark Dobbin is Co-Chair of the Board of Directors of Business and Arts NL. For more information, please visit www.businessandartsnl.com Our role as broker between these two communities has already brought several creative collaborations to fruition, including a pop-up art gallery at the office of National Public Relations, actors participating in a training event for a new restaurant in St. John’s, the cultivation of an interactive project for an outdoor urban space, to name a few. Please contact us if you have an idea for a point of intersection between your company and a local artist. This is not all we do at Business and Arts NL. We offer a wide range of programs including educational seminars, volunteerism services, and outreach initiatives, not to mention our expanding “Come Play with Me” street piano project, launched at the St. John’s Airport in December. As these projects build we are already witnessing an increased conversation about how we can enrich both the private and creative sectors, who is already active on this front in our province, and how we might help others join in the fun. One day soon, I hope my Twitter feed will be abuzz with news of more positive arts/business interactions in our province.

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Picking the Ambassador Brain: Office and Retail Chapter Opening or relocating your business can be a stressful and complex process. Ambassadors Nicole and Nikki have some points to consider before you start shopping for your ideal business space.



Parking Requirements – Determine how many parking spots you need to accommodate your staff at any given time, in addition don’t forget to think about customer/ client parking.

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Space Plan and Design – Think about future growth opportunities when planning the new space layout. Consider future needs as well as your current needs and wants. If you fail to think about this, you could find yourself having to move again in the next couple of years.

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Location – Consider who your customers are and how important their proximity is to your location. Also think about location in relation to your staff and ease to access. Foot Traffic – For retail businesses this is extremely important! Monitor foot traffic outside the potential location at different times of the day and different days of the week to make sure the volume of pedestrian traffic will allow you to meet your business needs.



Amenities – Are there nearby business and amenities that may generate business for you? Also, are there services for your staff such as a nearby school, daycare, restaurants and shopping?

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Monthly Operating Expenses – Find out what is included in the operating expenses and what is not included. Example: You may have electricity costs included in your rent or you could have a separate meter.

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Timing - When do you ideally want to be into a new space or open for business? Considering the time of year may also be important to your business, so start planning early! Nicole Tucker: Commercial Property Manager, Northern Property REIT

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Nikki Poole: Commercial Sales & Leasing KMK Capital Inc

Business DIRECTORY

2016

ANNUA PUBLICA L TIO Exclusiv N: e to BOT Me mbers

Member Advertising Rates Enhance your exposure and supplement your directory listing Ad size

Logo

1/8 page 1/4 page

Dimensions wxh With listing, column width 3.5” x 2.25” H. 7.25” x 2.25 V. 3.5” x 5” 7.25”x 3.5” 7.25” x 5” 8.5” x 11” full bleed 8.5” x 11” full bleed

1/3 page 1/2 page Full page Inside front cover Inside back cover Outside back cover 8.5” x 11” full bleed Front cover 8.5” x 11” full bleed

Early Bird Regular Rate Rate $415 $460

$490 $790

$590 $940

$840 $940 $1765 $2365

$1050 $1170 $2040 $3190

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$4240 $4790

ADS MUST BE • Camera ready • At the specified dimensions • Minimum 300 dpi, full process colour (CMYK) • Provided no later then October 16, 2015

OVER 1,500 COPIES DISTRIBUTED The St. John’s Board of Trade Business Directory is the place people go to find the products and services they need. Our 2016 Business Directory will reach the people you want to see your ads. The directory stays on people’s desk for a full year. How’s that for shelf life! Our membership, 900 strong, is comprised of some of this city’s most respected and successful businesses. The sooner you act, the better. Take advantage of our early bird rates by booking before August 28, 2015.

Ad position (other then logo with listing) cannot be guaranteed. All prices are subject to applicable tax.

To book your advertising space please contact:

Wanda Palmer Director of Sales and Member Fulfillment

wpalmer@bot.nf.ca 709-726-2961, ext.9

Essential Skills training available to Board of Trade members St. John’s Board of Trade, in partnership with College of the North Atlantic, is launching an initiative that promotes the importance of Essential Skills and introduces effective assessment and development tools for the workplace. Essential Skills provide the foundation for learning all other skills and enable people to evolve with their jobs and adapt to workplace change. Through extensive research, the Government of Canada and other national and international agencies have identified and validated nine Essential Skills. These skills are used in nearly every occupation in different ways and at different levels of complexity. Investing in Essential Skills development has helped Canada prosper by building a skilled and adaptable workforce. Benefits include:

Employers

• • • •

Improved safety and productivity returns Increased adaptability to workplace change Improved employee morale Enhanced communication and teamwork

Essential Skills are a necessary component of any business’ success, regardless of industry. Essential Skills build a foundation for employees to learn other important workplace skills, which in turn allows employees to adapt to workplace changes and evolve with their job.

The Essential Skills to be assessed will include:

• • •

Reading Text Document Use Numeracy

Important Dates September 10 (8:30 a.m. – 11:30 a.m.) Information Session September 15 (8:30 a.m. – 11:30 a.m.) Pre Assessment September 29, October 29 (10 a.m. - 12 p.m.) Essential Skills Training, Tuesdays and Thursdays November 3 (8:30 a.m. – 12:30 p.m.) Post – Assessment

Essential Skills training will take place at the St. John’s Board of Trade, 34 Harvey Road. Contact Brendan Hagerty for price structure and other details, bhagerty@bot.nf.ca or 726-2961, extension 116

BUSINESS NEWS AUGUST/SEPTEMBER 2015

What are you @? @meridiarecruit @tmwalsh16: @ meridiarecruit is looking forward to hearing the Governor General, David Johnston, speak at the @stjohnsbot luncheon today! @GGDavidJohnston At the @

stjohnsbot, I emphasized that we can face global competition through innovation and leadership.

@WRConnectors @ConnectorPrgm now coast to coast! Welcoming the newest addition @stjohnsbot Connected we stand! #connections #immigrants #employers@ HospitalityNL Tourism reaches all regions in Can. w/ significant economic & social valueLet’s #StandUpForTourism! @stjohnsbot

@Barbara06141 @stjohnsbot great day of golf, wonderful sponsor prizes, looking forward to next year. @Vigilant_PM Happy to be at the @

stjohnsbot mixer in the @TownofCBS at the beautiful @ManuelsRiver center!

@KayTLJ Building friendships &

partnerships through @stjohnsbot @MarriottStJohns @obrienstours #lovemyjob #customerexperience

@DavidMaherNL Johnston answers question from members of the @ stjohnsbot. @VOCMNEWS

@spiritofnl Join us Thurs for @

stjohnsbot Mixer! We’ve got news... and wicked food! @DcDesignHouse

@DCDesignHouse Had a great time at

the @stjohnsbot mixer. Thx to @spiritofnl for the co-show. The Dc team made my life and kicked ass. #natch

@CoffeeMattersNL Looking forward to

hosting the first @stjohnsbot out of town business mixer with @ManuelsRiver and @ TownofCBS #GoodFood #GoodNetworking

@MarriottStJohns @stjohnsbot @

TownofCBS @ManuelsRiver Fantastic mixer at an excellent venue!

@kristinawhite1 stjohnsbot #golfie

Volunteering for the day as a sponsorship with #LeGrowsTravel @heidiDG16

@Provincialair tmwalsh16 @ stjohnsbot @meridiarecruit @KBRSAtlantic fantastic service and snacks! If you want a career in in-flight service you’re hired! @dwalsh709 @stjohnsbot great lunch time event today at @OlevaOilsVins I’m stuffed Mmmmm #yyt

@LeasideManor What a gorgeous day for the @stjohnsbot Golf Classic! Looks like a lot of fun is being had by all! #golfie

@BettyBgill O’Leva Oils & Vins Tasting Room. Have you tasted yet! New location soon Hebron Way! @TobyDaBrit Time to see @

GGDavidJohnston @stjohnsbot luncheon after presenting 98 @dukeofednl Gold Awards yesterday. #dukenlgold

@InnovateWeekNL @stjohnsbot

Luncheon featuring Governor General of Canada, His Excellency the Right Honourable David Johnston today at GlenDenning!

@CoffeeMattersNL Looking forward to

hosting the first @stjohnsbot out of town business mixer with @ManuelsRiver and @ TownofCBS #GoodFood #GoodNetworking

@MunnInsurance Congratulations to Craig Huxter, winner of our “Closest to the Pin” prize from the @stjohnsbot golf tournament

BUSINESS NEWS AUGUST/SEPTEMBER 2015

@BettyBgill @pfcollins_intl @ stjohnsbot Framed at BOT Golf Tournament! @DavidMaherNL Chair of the @ stjohnsbot Kim Keating says we have an opportunity to rethink how to prepare to take advantage of opportunities. @VOCMNEWS

@MurrayPremises It’s a great day at the office #BoTgolftournament @ stjohnsbot

Wanna see your tweet here?



Simply tag us with @stjohnsbot while attending one of our many events, luncheon and mixers and we’ll see if we can get your tweet featured here in our What are ya @? section. Be sure to check out next month’s Business news to see if you made the cut!

@BigEricsInc Here at @stjohnsbot annual golf tournament hole 7 w/ #sangria and #swag @NLChocolateCo What do these four things have in common? #golfie @stjohnsbot #screech #yyt #gelato #newfoundland #chocolate

@danielleseaward Having a great time

at the @stjohnsbot golf tournament! #golfie

@Bally_Haly Part of our mgt team took advantage of the #sunny day in #yyt to participate in the @stjohnsbot #golfie challenge!

BUSINESS NEWS AUGUST/SEPTEMBER 2015

An Experience of a Lifetime: The Governor Generals Canadian Leadership Conference The Governor General’s Canadian Leadership Conference (GGCLC) is once the most exciting honours a Canadian professional can experience in their career. Created in 1983, the GGCLC broadens the perspectives of future leaders in business, unions and public administration so that their decisions are based on a practical understanding of the influence of their organizations on the general welfare of the community. The theme for 2015 was “Leadership and Innovation” Two of the Newfoundland and Labradorian participants were local business owner Don-E Coady of Dc Design House and Rhonda Tulk-Lane, Advocacy Specialist at the St. John’s Board of Trade.

The following are their stories

Being Canadian by Rhonda Tulk-Lane

I have never truly known what defines being a Canadian, that is, until May 2015 when I had the honour to participate in the Governor General’s Canadian Leadership Conference. Spending 18 hours a day with 15 highly motivated future Canadian Leaders (that you have never met before – eek!) for 15 days was exhausting, exhilarating and life changing. My journey took me to four provinces, concluding in Ottawa, where our cohesive team proudly presented our experiences and new found outlook on leadership and innovation to the His Excellency the Right Honourable David Johnston. Imagine the array of emotions experienced day-to-day, minute-to-minute generated as the result of opportunities of meeting with the newly elected Premier of PEI and serving in the local soup kitchen. The discussions were real the emotions we heart felt.

The GGLC provided me an experience of a lifetime. A heightened awareness of Canada, the richness of our natural resources and the diversity of our people. The different perspectives of business, community and labour and the importance of hearing the other side - audi alteram partem. “I feel a greater responsibility to help other Canadians be the best that they can be.”

Favourite Conference Quotes “The most important thing is the most important thing is the most important thing” – Zita Cobb “There is nothing more important than the thing that you are doing right now” – Chris Hadfield “Adults need permission to play” – Michael Smith

These opposing approaches are the very gears that grind everything forward. Meanwhile, sparks fly and you can smell the burning. Almost every utility company, government tier and academic institution we met with had something deeply foreboding in common: Each felt the stress of being toothless tigers, bloated and sluggish to adapt and change, with leaders and followers alike; focused on an attempt to duck the uncertainty that comes with change. A very top-down reality; one that time and time again has demonstrated there’s no value experiencing the past if it paralyses you from adapting to the future.

Dc presents: Tales from the Top Down and the Bottom Up by Don-E Coady

Picture a hybrid of Big Brother, The Amazing Race and The Apprentice. That was the Governor Generals Canadian Leadership Conference (GGCLC) - a six am ‘til after midnight, mini-bus marathon. My team of 18+ triple-type A personalities – half men, half women; comprised of the four pillars of our workforce: private business, government, not-for-profit and labour/union – raced against the clock for two crazy weeks to experience and debate every facet of New Brunswick from end-to-end. Followed by a summit in the heart of our nation’s capital to formally present what we learned to all GGCLC participants and the Governor General himself: a man so on point and incredibly wise, you’d think you made it to Oz. Beyond anything I can say about my advanced study in leadership and patriotism, I’ve gained a clear understanding of two critical paradigms, and the effect each has on any organization: “Top-Down” (think government and big business; controlled and directed; regulation and policy; security and restraint;

protecting status-quo; talkers). “Bottom-up” (think not-for-profits and start-ups; resourceful and agile; streamlining and lean; partnerships; excitement and hope; taking risks for change; walkers).

As far as a discussion about Top-down examples go, I’d rather not state the obvious. While necessary, and with the knowledge that every entity starts at the proverbial bottom, we can all think of the many, topdown organizations in our lives – many we pay our tax dollars towards – some would say have forgotten how to serve the people who power them. On the other hand, every not-for-profit, start-up and entrepreneurial organization we met with beamed with ideas about the future and the possibilities they were bringing to life from the bottom-up. Quick and nimble, pivoting and adapting, excited about where they were going and their visions for the people they serve – a bottom-up mentality; free of the limiting beliefs that define the past – and though unproven – focused on passion and moving forward. So let’s take a moment to celebrate a few of them...

...Read the rest of my article: www.DcDesignHouse.Ca/GGCLC

If you are interested in learning more about the Governor General’s Leadership Conference check out www.leadershipcanada.ca.

Influence? We’ve got it. Cox & Palmer is proud that our counsel, Wayne Myles, QC, has been named one of Canada’s 25 Most Influential Lawyers by Canadian Lawyer. This prestigious award acknowledges preeminent lawyers who influence the laws, justice system, legal profession, and civil society in Canada and abroad. Wayne is one of only five corporate and commercial lawyers so honoured. While firmly based in Atlantic Canada, Wayne has developed a practice that is the envy of many, leading debt financings and merger and acquisition transactions spanning the globe, representing multiple US$billions in transaction value. Most recently Wayne, supported by his Cox & Palmer team of Atlantic Canadian lawyers, led the sale of Barbados-based Columbus International Inc. to UK-based Cable & Wireless PLC, in a deal that spanned over 40 countries. We are proud to congratulate Wayne on this significant accomplishment – he ably demonstrates Cox & Palmer’s ability to handle complex and high value legal matters, throughout Atlantic Canada and around the globe. Cox & Palmer is a full-service, top ranked Atlantic Canadian law firm with the knowledge and experience you can rely on for solid legal solutions.

2015 GOLF CLASSIC

Thank you to all of our sponsors who participaed in this yearâ&#x20AC;&#x2122;s Board of Trade Golf Classic. As well a huge thank you to all the companies who donated a prize. Title Sponsor

Gold Sponsors

Hole Sponsors

Event Sponsors

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Hiring persons with disabilities It’s just good business You put your life into your business. The very idea of entrusting someone to take responsibility over something you have sunk your heart into is an intimidating one- but necessary. You will need to hire new staff. Any entrepreneur or human resource manager will speak about the importance of making the right hiring decision. These new hires could make or break your business. It is important to make the right hire

Bob has no regrets about investing in Tracey either. She is an integral part of the expansion of his business. “Tracey is a perfect fit. I could not have grown this year without hiring her,” he says.

And sometimes the right hire is not who you think it would be.

Griffin Financials case is not unique. The statistics hold true: Hiring persons with disabilities is just good business. Employees with disabilities are highly trained - three times as likely as the labour pool at large to have a post-secondary education - and have retention rates up to five times greater, saving on training costs and on time spent training new employees due to turnover.

Bob Griffin is Chief Executive Officer of Griffin Financial. As his financial security started to grow, he needed to hire someone to help take over some of his workload. Griffin discussed his hiring goals with a few organizations until one day someone suggested hiring someone with a disability. “This had not occurred to me. I was curious, though admittedly cautious.” We spoke with Bob about what he was looking for and connected him with Tracey Terry. Tracey is a graduate of the College of the North Atlantic Business program. She also has background working for an MP in another province. Although she lives with a chronic medical condition this certainly does not hold her back from achieving her career goals. Like any professional she is adaptable and highly motivated. Bob added Tracey to the team as an Office Manager and hasn’t looked back.

When Griffin needed to expand his team he turned to the disability community and found a loyal, dedicated partner that has since become an essential part of his business. When you are thinking about expanding your staff, consider the value hiring someone with a disability could bring to your business. You might be like Bob and find the dedicated staff you have been waiting for.

“I have a new and exciting career. There is always hope for employment despite one’s medical background,” says Tracey. “I have learned lots of new things, and am presently in the process of completing the certifying exam in order to be able to sell insurance.”

Paula Hayes is the Director of Career and Employment Services at Easter Seals Newfoundland and Labrador where she administers subsidies for businesses that hire persons with disabilities. If you are interested in hiring a person with a disability under a subsidy, get in touch with Paula. Paula Hayes, Director of Career & Employment Services

709.754.1399 ext. 225 | paula@eastersealsnl.ca

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BUSINESS NEWS AUGUST/SEPTEMBER 2015

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 Around the Board

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board Around the

Board of Trade Second Vice Chair Andrea Stack welcomes guests to the mixer at the Manuel`s River Interpretation Centre, hosted by the Town of Conception Bay South and Coffee Matters.

The guys from Coffee Matters prepared a fine spread of food for the mixer held at Manuel`s River Interpretation Centre.

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Our ambassadors were busy at the Connection Corner, answering questions and providing information about the Board of Trade.

Officials from the Board of Trade regularly accept invitations to meet with officials from other countries to learn more about business and economic opportunities outside of Canada, as well as share information about our city and province. Here CEO Nancy Healey is seen with His Excellency Fahad Kafoud, Ambassador of the State of Qatar.

Simon Tucker, New Zealand’s High Commissioner to Canada, met with Board of Trade Second Vice Chair Andrea Stack, CEO Nancy Healey and First Vice Chair Dorothy Keating during a recent visit to St. John’s.

Greg O’Brien (Dunphy Molloy) and Stephen Rowsell (MUNN Insurance) are seen with Board of Trade Director Kevin Peters.

Jennifer and Cheryl Pardy of Oleva Oils and Vins hosted a lunch time mixer at their current location on Topsail Road. The business will soon be moving to Hebron Way.

Dave Walsh (Children’s Wish Foundation) and Janet Hale (Business Portals) test some of the food made from Oleva products.

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Our first Luncheon Roulette, held at the Courtyard by Marriott St John’s, was met with rave reviews from participants.

 Around the Board TEAM 1

As a team building exercise Board of Trade staff participated in a scavenger hunt, racing around town performing a variety of tasks. Team 1 quickly tracked down a director - Kevin Peters at Hickman Automotive Group. When when it came to finding a local celebrity,

TEAM 2

Team 2 headed to NTV where they found Larry Jay and Toni Marie Wiseman in the studio.

There was a great turnout for the mixer hosted by DC Design House and Spirit of Newfoundland at the historic Masonic Temple in downtown St. John’s. From left DC’ Creative Director Don-E Coady, Board of Trade Senior Vice Chair Des Whelan, Paul Bugge and Peter Halley.

BUSINESS NEWS AUGUST/SEPTEMBER 2015

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The Association for New Canadians currently delivers a suite of pan-provincial diversity training workshops aimed at schools, ing and working in a diverse environment. In addition, the Association has three tailored workshops aimed at the business sector: • Discrimination and Accommodation in the Workplace, which focuses on promoting diversity as a means toward building safer, more productive workplaces; • Respectful and Inclusive Workplaces; which focuses on creating a respectful, inclusive, and positive work climate. • Gaining a Service Edge in an Increasingly Multicultural MarketPlace, which focuses on creating and promoting a welcoming and service-friendly environment for the growing diverse community. To book a training session and/or discuss pricing, please contact: Diversity Coordinator (709) 722-0718

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Member News Bell Aliant puts $10.5 million into data centre Bell Aliant is investing $10.5 million into its St. John’s data centre, allowing for a 10-fold increase in the centre’s capacity to store information. “We have invested heavily in data centre infrastructure to answer exploding demand in Newfoundland and Labrador and around the world,” Dan McKeen, vice-chairman and senior vicepresident of residential services with Bell Aliant, said in a news release release. “Customers want to host data efficiently and close by, stored and managed in safe secure facilities and attended by the best ICT experts in the business. Our data centre network is built to meet this need, delivering peace of mind for customers, while keeping and growing business here in Atlantic Canada.” Bell Aliant has invested more than $80 million during the past six years into data-hosting services in the region. The current investment is helping to more than double the facility’s 400 KW capacity to meet future demand. “Data centres are an important element in the growth of Newfoundland and Labrador’s ICT sector,” said Mandy Woodland, chair of the Newfoundland and Labrador Association of Technology Industries. Modern data centres are infrastructure critical to supporting a thriving technology sector in this province, enabling companies to stay here, grow their businesses and compete on a global scale.”

Boeing funds Bluedrop to develop trainer for Chinook helicopter Bluedrop Training & Simulation Inc., a subsidiary of Bluedrop Performance Learning Inc., and the Boeing Company (Boeing) have announced a commitment to develop the next generation rear crew trainer for the CH-47 Chinook (Chinook) helicopter along with a five-year commitment to support development and ongoing international sales. Ed Holder, Minister of State for Science and Technology, announced support for the initiative under the Industry Canada Investment Framework program and the new Value Proposition guidelines. The commitment includes a contribution to Bluedrop of cash amounts totalling

$2.29 million; transfer of certain Intellectual Property (IP) licence associated with the specific technical characteristics of the Chinook platform, engineering support from the Boeing training and simulation group during the development phase, and a five year commitment to support the ongoing sales and marketing of the new product within the Boeing global supply chain. “With their worldwide market reach and the fact that the Chinook is the most popular heavy lift helicopter in the world we see this as a major new revenue opportunity for Bluedrop,” said Derrick Rowe, Executive Chairman, Bluedrop. “Industry Canada’s Investment Framework program, along with the value proposition, was perfectly suited to support this project. It is the ideal scenario for Bluedrop.” The initial development phase is expected to take between 18 and 24 months to build a full sized virtual reality r ear crew trainer based on IP supplied by Boeing. Bluedrop will develop the associated hardware and software from its Bluedrop Training and Simulation Centre ( BTSC) located in Halifax, N.S. For more information about Bluedrop, visit www.bluedrop.com.

City receives positive rating on strong economic profile The City of St. John’s has again received a positive credit rating of ‘A+’ from international credit rating agency Standard and Poor’s. Consistent with previous ratings this demonstrates the City’s commitment to prudent fiscal management. “The City recently released its $1.25 billion dollar capital plan. As the City borrows to finance these projects our positive credit rating will help keep costs down for taxpayers,” says Councillor Danny Breen, Chair of the Finance and Administration Standing Committee. “The report is evidence of our strong economy, strong budgetary flexibility and very low contingent liabilities. Fiscal responsibility is a pillar of our strategic plan and this rating affirms our commitment to this value.” In addition, the report indicates that St. John’s economy will continue to grow due to large capital investments in the offshore oil industry and their sectors, leading to BUSINESS NEWS AUGUST/SEPTEMBER 2015

continued high employment and personal incomes in the next two years. The Standard and Poor’s report states that “St. John’s demonstrates satisfactory financial management practices, in our view. The city releases annual financial statements, a three-year operating budget, as well as a 10-year capital plan, which it introduced in 2015. We consider St. John’s debt and liquidity management to be prudent with conservative borrowing practices.” The recently released Economic Outlook 2015 also points to a stable local economy, showing marginal growth, economic activity in project development, and a decline in youth unemployment.

Auto dealers’ award a family tradition When Bert Hickman talks about the award he won from the Canadian Automobile Dealers Association, he uses the pronoun “we” instead of “I.” That’s because a win for him is a win for Hickman Automotive Group, he says. “The way we believe it is our people are the ones who do all the hard work and create the success for our business, and we get the recognition,” he told The Telegram in an interview. Hickman, president of the company, won the Laureate Recognition Award from the association in the retailer category, for outstanding achievement within an individual dealership. It’s not the first win for the dealership — or even the family. Hickman’s younger brother, Jonathan, won the award in the innovator category last year, awarded to people who “significantly enhance performance or broaden the scope of business for new car or truck dealers.” And back in 1972, the brothers’ father — Albert E. Hickman — won a previous version of the award in Canada. The brothers — the fourth generation of a family business that dates back to 1905 — have been told their back-to-back wins are just the second time a dealership has won awards in consecutive years. “For our father to have won way back then, the business philosophy hasn’t changed,” said Bert. “It’s about taking care of people,

Member News taking care of your employees. Do the right thing, give back to your community and show up to work every day and work hard.” The Hickman Group today has nine locations with four different franchises: General Motors, Nissan, Fiat Chrysler and Volvo/Mack, and the brothers are circumspect about future plans.

NLCU wins marketing awards Newfoundland and Labrador Credit Union (NLCU) was honoured to win two Achievement in Marketing (AIM) Awards at the annual Marketing Association for Credit Unions (MACU) Gala held recently in Kelowna, B.C. The two awards NLCU received were in the ‘Point of Purchase’ category for the “Myth” campaign, and the ‘Financial Education’ category for their Retirement Seminar campaign. Both campaigns focused on the importance of educating members on the benefits of early retirement planning. “We are excited to be once again highlighted as one of the top marketers within the financial industry,” says Shannon Goodyear, NLCU’s Director, Marketing and Communications. “Receiving recognition gives our team the vigor needed to continue developing award-winning campaigns and to produce expert marketing strategies for NLCU.” Annually, MACU bestows AIM and AIME awards to deserving credit unions that have shown outstanding marketing achievements. This year, in its 25th year, 180 entries from credit unions all over the country were received in MACU’s 19 categories. MACU was started in 1988 by credit union marketers and suppliers who joined together to exchange ideas, build relationships with their peers, and foster professional development for credit union marketers across the country. Attracting entries from credit unions across Canada, the MACU Awards recognize the best and brightest achievements in credit union marketing, advertising and communications. NLNU is a full-service financial institution with over 21,500 members and over a half billion dollars in assets. As the largest credit union in Atlantic Canada, NLCU has 12 locations province-wide. NLCU is dedicated to providing the most effective financial services and wise financial guid-

ance to empower our members to make the best financial decisions.

Professors emeritus recognized Seven Memorial University professors have been accorded the distinction professor emeritus, an honour reserved for highly distinguished faculty members. Dr. Georg Gunther, Division of Science, Grenfell Campus; Dr. Jeremy Hall, Department of Earth Sciences, Faculty of Science; Dr. Penny Hansen, Faculty of Medicine; Dr. Sandra LeFort, School of Nursing; Dr. Christopher Sharpe, Department of Geography, Faculty of Arts; Dr. Shirley Solberg, School of Nursing; and Dr. Paul Wilson, Counselling Services, Grenfell Campus, have been awarded the title. They will be publicly recognized at a future session of convocation A professor emeritus is a retired member of the faculty who has served at least 10 years as a regular full-time faculty member and held the rank of professor upon retirement. The prime criterion for nomination is a sustained and superlative record as a scholar, as a teacher, or as an academic administrator or any combination of these. Candidates for the rank of professor emeritus are nominated by their academic units and, as with candidates for honorary degrees, the nominations are then reviewed by the Senate’s Committee on Honorary Degrees and Ceremonial. The candidates are approved by Senate and the Board of Regents.

Provincial investment in Verafin will produce new jobs A joint investment between the Newfoundland government and Verafin is expected to add 90 high-skilled jobs to the local market. Verafin, a financial crime detection and prevention software company, has committed to approximately 354 person years of employment from new incremental hires in Newfoundland and Labrador over five consecutive years. In return, the provincial government is providing a total of $6 million to assist with wages for these new hires. This investment is in the form of a forgivable loan from the Investment Attraction Fund, and will be forgiven as the company reaches employment targets.

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Along with $4.8 million from Verafin, and an investment from Spectrum Equity, a private equity firm based in Boston and Silicon Valley, the expansion project will create “wellpaying jobs, local economic spin-offs, and support growth in the overall sector, said a news release. It is anticipated to return more than $3 million to the provincial treasury over a five-year period and based on projected payroll, will contribute a total economic impact of approximately $70 million.”

Member Profiles

Breathe Well Respiratory Clinic Inc. opened its doors in May 2013. Our Clinic provides assessment & treatment of Sleep Apnea. Our goal is to help improve your sleep as well as educate and follow you throughout your experience. As professionals we’re committed to providing our patients with the best quality of care with the main purpose to improve quality of life. At Breathe Well we promise to provide you with exceptional customer service and knowledge. Do you snore? Are you tired? Is your sleep restless? Contact us Tel: Web: Address:

709-576-9355 sleep@breathewellnl.ca Breathe Well Respiratory Clinic Inc. 140 Stavanger Drive, Unit 8 St. John’s, NL A1A 5E8

Check out our Facebook page

People Empowerment Solutions Corporation empowers people to succeed! We provide clients with specialized management consulting and corporate training services in Aboriginal Relations, Government, Human Resources, Learning and Development and Stakeholder Relations. Aboriginal Awareness is a high demand corporate training component across Canada as companies are in the process of dealing or working with Aboriginal companies or organizations. Not sure of your companies’ training requirements? PESC will conduct a training needs assessment to determine your training needs. Check us out online! People Empowerment Solutions Corp is 100% Aboriginal Owned and Operated. Contact: Edward (Ted) Muise Tel: 709-437-2000 Email: ted@bellaliant.com Web: www.peopleempowermentsolutions.com

CCRW’s Partners for Workplace Inclusion Program (PWIP) – provides employment services for job seekers with disabilities. Developed by the Canadian Council on Rehabilitation and Work (CCRW) and funded by the Opportunities Fund, Government of Canada. PWIP works with employers, community based organizations and job seekers to enhance employment opportunities and overcome barriers faced in obtaining and maintaining employment. We recruit qualified employees who are the right match for each workplace culture. Raise your organizations profile by embracing diversity in the workplace. Email: lledrew@ccrw.org Tel: 709 754 4941 Website: www.ccrw.org/pwip Partners for Workplace Inclusion Program The Canadian Council on Rehabilitation and Work. 31 Peet Street, Suite 225 St.John’s, NL. A1B 3W8

Since 1970 we’ve been welcoming guests to this corner of Canada & we’re confident that an adventure with us will exceed your expectations. Our varied seascape include caves, sea arches, hidden coves and waterfalls combined with incredible interaction among whales and icebergs provides an unforgettable experience for your group. If you’re looking for authentic adventure, no shortcuts or surprises, our activities have the right balance of excitement and entertainment. So whether it’s a 2 hour sojourn or a Corporate Fun Day, we have what you need. We specialize in customized small groups with a relaxed pace & frequent laughter breaks. Check out www. goandtow.com for corporate information. Stan Cook Sea Kayak Adventures - Cape Broyle

Tel: 709-579--NFLD(6353) Email: info@wildnfld.ca Web: www.stancook.ca

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Hire Experience Inc. is a high-touch, collaborative and customer focused human resources and recruitment company. W ith close to 20 years experience working with different client groups, we have a variety of managed and cost-effective service offerings for those looking to solve difficult human resources business challenges. Some of these offerings include: - full-service search and hiring - individual or packaged hiring service offerings - hiring planning development - workflow process design (hiring, candidate engagement, interviewing, etc.) - technology assessment/evaluation - customized training and learning sessions Please feel free to reach out for more details or to have a conversation. Contact: Jaret Crickard Tel: 709-769-3820 Email: jaret@thehireexperience.com Web: www.thehireexperience.com

Manning Chiropractic is a multi-disciplinary clinic located in the LeMarchant Road Medical Centre, focused on the diagnosis, treatment, and prevention of an array of musculoskeletal conditions. Since opening in July of 2009, Manning Chiropractic has enjoyed a steady growth, extending its services to include registered massage therapy, and is currently in the process of adding an acupuncturist to the health care team. From neck and back pain to sporting injuries and postural strains, the focus of Manning Chiropractic is to provide acute and chronic care as a means of facilitating optimized health for patients. Treatment includes an integrated approach, utilizing various manual techniques, in order to thoroughly address all components of an injury. LeMarchant Road Medical Centre 193 LeMarchant Road, Suite 1002 Email: manningchiropractic@nf.aibn.com Tel: (709) 753-6800

New Members People Empowerment Solutions Corporation Edward (Ted) Muise, President & CEO 1521 Torbay Road Torbay, NL A1K 1G7 709-437-2000 709-437-2002 ted@bellaliant.com

Seafair Capital Elaine Manning, Marketing & Communications Manager 124 Military Road St. John’s, NL A1C 2C9 709-757-3519 Elaine.manning@seafaircapital.com

H & R Block Canada Inc. Kevin Synyard, District Manager 30 Kenmount Road St. John’s, NL A1B 1W3 709-739-5041 709-739-5258 Keith.synyard@hrblock.ca

Community Career & Employment Partnership Elayne Greeley, Partnership Broker P.O. Box 21157, 1 Prince Phillip Drive St. John’s, NL A1A 5B2 709-579-6606 c.c.e.p.project@gmail.com

Town of Harbour Grace Erika Pardy, Economic Development Officer P.O. Box 310, 104 Water Street Harbour Grace, NL A0A 2M0 709-596-3631 Erika.pardy@hrgrace.ca

Breathe Well Respiratory Clinic Inc. Kelly Dawe, Respiratory Therapist/Owner/Operator 140 Stavanger Drive, Unit # 8 St. John’s, NL A1A 5E8 709-576-9355 709-726-9355 Sleep@breathewellnl.ca

Jani-King Canada Robert McNamara, National General Manager 76 Coldbrook Village Park Drive Coldbrook, NS B4R 1B5 902-678-3200 902-678-3500 rmcnamara@janiking.ca

Optimized Insurance Ltd. Craig Rowe, CEO P.O. Box 21364, 100 Elizabeth Avenue St. John’s, NL A1A 5G6 709-700-0080 craig@optimizedinsurance.com

Manpower Bryan Glavine, Branch Manager 510 Topsail Road Suite 101 St. John’s, NL A1E 2C2 709-737-1692 Bryan.glavine@manpower.com

Tebbl Teams Jon Butler, Founder 30 Harvey Road St. John’s, NL A1C 2G1 709-325-5662 jb@tebbl.com

BUSINESS NEWS AUGUST/SEPTEMBER 2015

Hire Experience Inc. Jaret Crickard, Founder & Owner 5 Musgrave Street St. John’s, NL A1A 5A2 709-769-3820 jaret@thehireexperience.com

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