Business News Dec. 2016/Jan. 2017 by St. John's Board of Trade

Business News Up s t gh i L tis eet r o F t r nary S l l Wa xtraordiment forUtility E ieve dland h c A oun f w Ne

DECEMBER: 2016 / JANUARY: 2017

VOLUME 31: #6

I 0834-2016

CHECK-IN ON THE GO! Introducing PAL Airlines new mobile website.

Book a Flight Check-In View Flight Status Manage Your Bookings

m.palairlines.ca

table of contents DECEMBER: 2016/JANUARY: 2017 VOLUME 31: #6 Business News is a publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Meghan Drover Assistant Editor: Julie Rickward Printed by: Transcontinental Media Layout: image4 ST. JOHN’S BOARD OF TRADE EXECUTIVE Des Whelan Dorothy Keating Andrea Stack Janis Byrne Kim Keating Kendra MacDonald

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Treasurer

BOARD OF DIRECTORS Andrew Wadden Jon Drover Wilfred J. Zerbe Justin Ladha

Kim Paddon Don-E Coady Marilyn Butland

STAFF Nancy Healey

Chief Executive Officer

Margie Davis

Account Executive

In this issue . . . Cover Story..........................................................................................................................................................2 Chair’s Message................................................................................................................................................3 2017 Business Development Summit...................................................................................................5 Upcoming Events.............................................................................................................................................7 Point of View......................................................................................................................................................8 Ambassadors................................................................................................................................................... 10 Imperial Cities Tour .....................................................................................................................................12 Northern Opportunities............................................................................................................................14 The Resilience Initiative............................................................................................................................18 2016 Business Excellence Awards....................................................................................................... 19 Member Benefits...........................................................................................................................................24 On The Job........................................................................................................................................................ 26 2016 Year in Review....................................................................................................................................28 Working For You.............................................................................................................................................30 Around the Board..........................................................................................................................................32 Member News.................................................................................................................................................36 New Members.................................................................................................................................................38 Member Profiles............................................................................................................................................. 39 The Economy...................................................................................................................................................40 Feature Editorials DC presents: The Future of Work...................................................................................................................4 Why Your Marketing Should Be “Always On” ..............................................................................................6 To Be or Not To Be... A Small Business Owner ..........................................................................................15 Embracing Digital: Next Steps for Canada’s Governments .................................................................... 16 Galway ............................................................................................................................................................ 31 The Workplace Secret Nobody’s Talking About .......................................................................................34

THIS COULD BE THE MOST IMPORTANT TOOL YOU’LL EVER USE.

Wanda Palmer Account Executive Rhonda Tulk-Lane Policy & Advocacy Specialist Lorraine Ennis

Business Affairs Manager

Jackie Bryant-Cumby Member Relations Administrator Brendan Hagerty Labrador & Labour Market Specialist Renee Tizzard-Kearley Manager, Finance & Compliance Lesley Galgay Resilience Specialist Meghan Drover Communications & Advocacy Specialist ST. JOHN’S BOARD OF TRADE 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: 709.726.2961 Fax: 709.726.2003 E-mail: mail@bot.nf.ca www.stjohnsbot.ca

1-877-440-4433

Fortis Lists on New York Stock Exchange By Karen M. McCarthy, BPR, M.Ed. Director of Communications and Corporate Affairs, Fortis Inc.

Angus Bruneau and Stan Marshall, each of whom have made amazing contributions to our Province through their intelligence and perseverance. Fortis is now in 17 locations throughout North America. The Company’s growth and diversification was achieved through strategic acquisitions geographically – allowing the Company to realize growth from primarily distribution of electricity to gas distribution, solar energy and now transmission. ITC is the largest independent private sector transmission company in the United States. The ITC deal closed in October 2016 and was valued at about $15 billion Canadian, the largest deal in the history of Fortis.

Fortis executive, board of directors and employees from the Caribbean, United States and Canada ringing the Opening Bell at the New York Stock Exchange on October 18, 2016.

October 14, 2016 marked a milestone in the history of Fortis

– the Company’s listing on the New York Stock Exchange. Fortis now trades on both the New York Stock Exchange (NYSE:FTS) and the Toronto Stock Exchange (TSX:FTS). “It’s a confirmation of our organization’s financial strength and stability, and the great work being done for millions of customers by our 8,000 employees,” said Barry Perry, President and CEO. Fortis is a leader in the North American electric and gas utility industry, and has significantly increased its platform in the electric transmission sector with the recent acquisition of ITC Holdings Corp. Mr. Perry said the Company’s vision is to continue growing in a responsible manner while providing a safe work environment for its employees. The Utility has come a long way. Fortis has its origin in the St. John’s Electric Light Company - a predecessor to Newfoundland Power which was initially

formed by the capital contributions of 30 individuals about 130 years ago. In 1987, Fortis started when shareholders turned in their Newfoundland Power shares for shares in Fortis. Newfoundland Power initially made up 100% of Fortis; today, it represents about 4% of the Company’s overall assets. That said, Newfoundland Power remains important to Fortis, often being referred to as the “mothership” of the North American utility.

“Who would have ever thought that the St. John’s Electric Light Company, started in 1885, would grow into a $47 billion business with 10 utilities?” said Mr. Perry. To grow and diversify beyond Newfoundland and Labrador, Mr. Perry said Fortis hired exceptional leaders like

Fortis is the largest investor owned distribution utility in Canada, with operations in NL, PEI, Ontario, AB and BC. However, about 60% of its operations are now in the United States, with utility head offices in Michigan, Arizona and New York. The Company also has operations in three Caribbean countries. Today its employees serve 3.2 million customers. Fortis has differentiated itself through its business model. “We made a decision years ago to have our utilities remain standalone,” said Mr. Perry. The utilities operate independently, with their own locally based management teams and boards of directors. “We have found that close relationships with customers and key stakeholders, and respectful and transparent relationships with regulators, are critical in the utility world. It’s impossible for us to run day to day operations in Surrey or Tucson or Cayman from St. John’s,” he said. Mr. Perry said listing on the NYSE in October 2016 was surreal. “Just imagine that Fortis is one of the largest companies to list on the NYSE or the NASDAQ in 2016.” The FTS ticker now runs across the NYSE screens, creating demand and trading activity for shares of Fortis in the United States. It was the next logical step for the Company. Fortis is committed to Newfoundland and Labrador, and wants to do more business at home. “What our team has achieved is extraordinary,” said Perry. “We’re confident in our future and excited by the road ahead.”

DECEMBER: 2016 / JANUARY: 2017

Chair’s Message Challenging the Status Quo “The riskiest thing we can do is just maintain the status quo.” These are the words of Bob Iger, CEO of the Walt Disney Company and in 2006 and 2007 he was one of Fortune Magazine’s 25 Most Powerful People in Business. These words ring especially true in a challenging economy. Our businesses must be nimble and ready to move with the times. To do that, you have to challenge the status quo and look outside your comfort zone. It may seem risky, but the riskiest thing you can do is nothing. At the St. John’s Board of Trade, we have done just that over the last year. Our advocacy work is an important part of the benefits we provide to you, our members. We have always advocated for government to be more efficient, and to be more business friendly by reducing red tape, and having a fair tax regime. But how we approached doing that had to change, so we did. We knew we had to provide leadership in order to be a catalyst for change. When the City of St. John’s delivered their budget for this year, we realized this was a chance to pull the business community together and figure out what we were going to do about it. We were united in our stance and challenged the city to find a better way. Since then, the City of St. John’s has managed to find efficiencies through their phased program review that will save tax payers millions of dollars in the coming years. Some may also recall the “Big Dig” that was supposed to take place, which would have torn up the streets of downtown to upgrade city infrastructure. After we Rhonda Tulk inquired about trenchless remediation,

VOLUME 31: #6

a cheaper and less invasive process, to the City’s Infrastructure Committee, the City initiated a successful pilot project this past Spring. If fully implemented, this will likely save many downtown business operators their livelihood. Public private partnerships (P’3) are also something we believe in. Partnerships are an effective way for government to build significant infrastructure and provide benefits to the economy, and the provincial government. Again, we knew we had to take on a leadership role in order to educate our members, and the public about P3’s. In April, we held an event bringing in representatives from across Canada in the private sector, government and labour to talk about the benefits of P3’s. It was quite likely the first time people were talking about P3’s in a positive way. In November, we hosted another session with the former CEO of Bridgepoint Health Care. This is one of the most successful facilities built through P3’s and it provided proof that this model, when applied correctly, can work to the advantage of government and, in turn, taxpayers. For years we have pressed the government to be more efficient by reducing their footprint and control their spending and now we are hearing our Premier say that we have a spending problem. It is encouraging to hear the leader of our Province recognize this and do what is necessary to put our province on the right path. We have also advocated for strategies in transportation and infrastructure and now we are hearing it. We are hearing that they care about providing certainty. Certainty in this economy is critical.

A lot has happened in a short time and I believe it is because we have taken the lead to be a catalyst for change.

CHAIR

DES WHELAN In addition to our advocacy work, we recognize the need to support our members to help them challenge the status quo. We have implemented a Resilience Initiative and a Northern Opportunities initiative to help you step outside your comfort zone and realize new opportunities so you can be successful. A healthy, vibrant private sector is critical to the success of our economy and we continue to work on your behalf in these challenging times. This year we have joined with business leaders across our province to begin the process of building an economic blueprint for success. It will take leadership from all corners of the province and a spirit of working together to build a plan for economic growth, increased entrepreneurship, increased exporting, increased consumer confidence, and in turn, increased job creation. It is very hard to imagine I took on the role of Chair in January of 2016. To say the past 12 months have been a whirlwind is quite an understatement. A lot has happened in a short time and I believe it is because we have taken the lead to be a catalyst for change. This is what happens when you challenge the status quo. We are here to help business succeed and we will continue to advocate for you, our members.

DC presents: the future of work Our annual St. John's Board of Trade summit is comin' on strong, y'all! It's been a pleasure to sit on the organizing committee for the third action-packed year in a row where we collaborate to deliver a day-long trade-show and high-impact agenda of talks about all things business – from economic overviews to local and timely topics that everyone is already whispering about in our boardrooms and back offices. Don't even get on like you're not at it ;) Perhaps the most exciting part of my day will be a session I'm moderating, which I think will strike some serious chords with many leaders in businesses old and new. It's called "The Future of Work". *cue the crack of thunder* We'll be exploring and debating the changing values and priorities that the future of your workforce are after – from office environment to flexibility, and their passion for impact and change over more traditional ideals. As the founding partner of a company that I like to think is progressive, we're always looking forward to what's next. I can tell you that the subject of "millennial dreams" have been keeping me up at night – especially since attending an event put off by Nicole Helwig at Memorial's Centre for Social Enterprise (another subject that'll no doubt be coming up during our session). It was a public screening and post panel discussion where Atlantic Canadian film maker (and spirit animal) Greg Hemmings, along with our own Board of Trade member Lisa Browne along with myself and others, got into an

exciting discussion about the future of our workplaces and people. It made me wish that all of our members could have been part of this, paving the way for this deeper dive at our upcoming event. I wrote a blog about "The Millennial Dream" for our company website, where we regularly tell stories about all kinds of things that are happening in our city and province. Shameless plug: Join our Dc Top 5 Newsletter mailing list today for a monthly wuddup on what's new, what's on the go, and what's next. The upcoming "Future of Work" session as part of our "Power of Possibility"-themed conference will be featuring local leaders that have serious perspectives on the future of work in our province – from Dave Lane, Dc Development Partner, City Councillor, and Executive Director of Common Ground (St. John's first collaboration super station in the heart of our city), to Dana Parsons who lives that Genesis Center life (Memorial University's start-up Shangri-La for businesses who are looking to go boom in our province, and beyond.)

A few to-do's:

I'd love for you to take a read the article I wrote that featured a lot of what was discussed at The Millennial Dream screening. Here is the link: www. dcdesignhouse.ca/how-to-live-themillennial-dream/ or search hit our site and search for 'millennial' for more info.

Register to be part of our exciting Business Outlook Conference at our Board of Trade website or follow along on social media so you can feel the momentum increase as the day draws near.

Ideas and discussions like these are critical to our success as a hard working fellowship or business owners, managers and trusted employees. Together, we can see the future – because we're creating it.

40 COMMONWEALTH AVE. MOUNT PEARL No long term commitment necessary

 Offices from 115 to 450 Sq. Ft.  24/7 Access  Wireless Internet  Office Cleaning  Parking  Utilities (Heat & Light)  Snow Clearing 709 364-FLEX (3539)

www.thebusinesssuites.ca

Don-E Coady is Creative Director and Founding Partner, Director with St. John's Board of Trade, and two-time Business Excellence Award Winner cell: 709 682 7891 web: DcDesignHouse.ca DECEMBER: 2016 / JANUARY: 2017

SAVE THE DATE

THE POWER OF POSSIBILITY. People. Passion. Persistence.

FEB

09 2017

ST. JOHN’S CONVENTION CENTRE

OUTLOOK CONFERENCE AND TRADE SHOW HELP YOUR BUSINESS PREPARE FOR THE FUTURE CONNECT WITH OTHER BUSINESS LEADERS

KEYNOTE LUNCH

BRENDAN PADDICK

chief executive officer Columbus Capital Corp.

NETWORK WITH OVER 90 EXHIBITORS

2017 It’s anything but business as usual.

Are you ready to hear how to make 2017 and beyond unforgettable? Continue business growth. Experience an event that unites Business Leaders. Build your knowledge and your network at two distinct Business events – The Annual Outlook Conference and Trade Show. For more information. Contact Lorraine at 726-2961 ext. 6 or email lennis@bot.nf.ca

Sponsors

VOLUME 31: #6

why your marketing should be “always on” social presence. It is nimble, active, funny, and visual, across mass email, Instagram, Twitter, and almost everywhere else. Supporters and non-supporters alike have constant media to snack on.

ANNMARIE BOUDREAU There’s a lot going on. So many channels, so much content, so many stories competing for attention. What does that mean for marketers and communicators? It isn’t enough to think about campaigns. Customers and stakeholders need to hear from you more frequently for you to truly remain top-of-mind, and they want to hear from you in meaningful ways, on their own terms. When your marketing is “always on” you’re constantly connecting with customers and audiences in a variety of ways. It incorporates earned media (stories that appear in traditional media or on influential blogs and social accounts), owned media (content you create and post to your channels, such as websites, blogs and social accounts), paid media (digital advertising and money spent to boost your content across multiple platforms) and social strategies (Twitter, Facebook, Snapchat, Instagram, LinkedIn, etc.) into everything that you do. Here are some items to keep in mind about why your marketing should be “always on”. Visibility. Everyone wants to be visible 365 days a year, but budgets and resources rarely allow for that. Shifting the way you think about being “in-market” allows you to leverage other channels and get content in front of the audiences who matter, in less-expected and often more meaningful ways. Take a moment, regardless of your political affiliation, to investigate Prime Minister Justin Trudeau’s

Should we change our message? It’s challenging when you’re in the middle of a campaign to adjust the message or reflect what may be a new market condition or reality. But when your behaviour and communications are “always on”, you’re armed with an enormous amount of data because of the testing and measuring you can do. Constant communications across multiple channels allows you to be flexible and agile—always. Our own work for credit unions in Atlantic Canada—see HonestMoney.ca—is a departure from campaign-based marketing to an “always on” newsroom mentality. And we are seeing results (clear disclosure: Atlantic Central is a NATIONAL client). Break the mold. So many organizations do what they do because they did it before. “Always on” allows you to do more. By adding channels and changing the way you communicate, you can be creative about how to connect with the people who matter and you can leverage information and data to continue to share information that matters and gets results. Shell’s (yes, the energy company Shell) #MaketheFuture content strategy—see ShellMaketheFuture.tumblr.com—is a great example of breaking the mold with “always on” thinking.

organization to be involved. Filling the content funnel means that people outside of the marketing department have a role and responsibility to play in sharing the story of an organization. It’s good for personal brand development, employee advocacy, and internal morale. In a world where everyone is their own media outlet, why not make the most of it? Search for “Marriott” on the Contently website, “We’re a Media Company Now” for an example of this kind of work in action. This isn’t rocket science, but it’s hard to break habits that have been in place since the Mad Men era. The modern day marketing department is awash with data that can be used in real-time to keep a steady and effective presence with stakeholders, customers, and constituents. Campaigns can be great spikes of momentum, but the power of modern marketing and PR is the long-tail of being “always on”, always relevant. PS – Has your organization figured out how to tell your story using #MannequinChallenge? Maybe you should. It’s part of being always on— always keeping an eye on what’s trending so you can jump into the conversation.

Build and leverage capacity. Leveraging more channels, more often, creates opportunity for others within an

AnnMarie Boudreau is a director in the St. John’s office of NATIONAL Public Relations. NATIONAL is Canada’s largest PR firm, with offices in Halifax, Saint John, St. John’s, across Canada, and in the UK and US. NATIONAL.ca

in Atlantic Canada. ............................................. Over 200 professionals in four Atlantic provinces. The largest and most powerful communications company in the region. Call Craig Tucker at 709.753.5559 and put the power of group m5 to work for you.

MONCTON NB

HALIFAX NS

ST. JOHN’S NL

CHARLOTTETOWN PE

groupm5.com

DECEMBER: 2016 / JANUARY: 2017

upcoming events

We encourage all members to register online. Visit www.stjohns.ca/events to register for any of the events listed.

St. John’s Board of Trade 101

Make the most out of your membership. Learn about our Affinity programs, networking opportunities, our advocacy work, sponsorships, volunteer opportunities and so much more. Date: Friday, January 6 Time: 9:00 am – 10:00 am Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

Luncheon

Galway is a development that will see industrial, retail and residential blend seamlessly together into a master planned, “live, work, play” community in the west end of St. John’s. Join Danny Williams, President of DewCor as he outlines his vision for Galway and how it will help drive our economy. Date: Thursday, January 19 Time: 12:30 pm – 2:00 pm Location: Sheraton Hotel Newfoundland, 115 Cavendish Square Cost: $75 + HST – member; $150 + HST – non member

Outlook Conference & Tradeshow

THE POWER OF POSSIBILITY. People. Passion. Persistence.

It’s anything but business as usual. Are you ready to hear how to make 2017 and beyond unforgettable? Continue business growth. Experience an event that unites Business Leaders. Build your knowledge and your network at two distinct Business events – The Annual Outlook Conference and Trade Show. For more information. Contact Lorraine at 726-2961 ext. 6, email lennis@bot.nf.ca or visit stjohnsbot.ca for updates. Date: Friday, February 9 Location: St. John’s Convention Centre

2017 Chair’s Inaugural Reception

We are pleased to invite the entire membership for an evening of celebration and business. Come welcome Dorothy Keating as the incoming Chair, recognize our many volunteers and sponsors, and enjoy great company, food, and entertainment. Visit stjohnsbot.ca for updates.

VOLUME 31: #6

point of view

Opinions expressed in articles are not necessarily those as held by the St. John’s Board of Trade.

Opportunity knocks…yes, in the Newfoundland and Labrador fishery While many still think it's too bad we have no fishery in our province, the reality is quite different. In 2015, the fishery reached a historic high in production value, at over $1.2 billion and it has reached or surpassed $1 billion several times in recent years. That comes as a surprise to many people who think the fishery today is a shadow of its former self, but industry participants know better.

Challenges remain related to the industry margins in both harvesting and processing, as costs have increased and shellfish, both crab and shrimp, cost more to harvest and process. Fewer workers, on boats and in plants, has had its impact in outmigration and other social phenomena. But the fishery’s ability to adapt and maintain some viability in the new shellfish dispensation is laudable. The crisis of the moratorium and lost fishing in groundfish opened a new opportunity in shellfish and the industry seized it. As we approach the 25th anniversary in 2017 of the moratorium’s imposition, opportunity knocks again.

Shellfish have been declining in abundance since peaking in 2004. While landings have tracked down, seafood demand has kept market prices strong, especially in more recent years. That has contributed to the high numbers in both landed and production value last year. Groundfish, by all reports, are increasing in abundance. DFO science shows increasing biomass on the iconic northern cod stock. The work of the Marine Institute‘s Center for Fisheries Ecosystem Research (CFER) appear to confirm that. While the biomass remains in the ‘critical zone’ in fishery science terms, and we can only model future growth so far into the future, something is happening. We know shellfish are in decline, and we are right to begin casting our eyes towards a new dispensation of groundfish.

The opportunity piece in all this comes with that change.

DEREK BUTLER

Seafood consumption in the world is rising, and markets are expanding thanks to growing middle class consumers, most notably in China. The expansion of the middle class there, in a country with an affinity for seafood, has been noted by some as one of largest economic transformations since the industrial revolution in the West. An increasing health conscious consumer elsewhere bodes well for seafood sales as well.

DECEMBER: 2016 / JANUARY: 2017

But will they want our cod? White-flesh fish production, like cod, haddock and halibut, has also risen all over the world. Even with the moratorium and absence of northern cod in the market place, white-flesh fish production, from both capture and aquaculture fisheries, has increased dramatically.

not be contributing as we should to our province’s GDP or export values. Our cod will get harvested, but the only economic model that will work without change will be to send it to Asia for processing.

When northern cod returns in large volumes and we see a new fishery, the question is, will we be prepared to change what we do and sell in new premium markets? Our answer represents the opportunity won or lost.

If we are to truly make it work, with the best contribution to GDP and our livelihoods, it must mean with sufficient margins for modern harvesting and modern processing, to meet ‘modern’ or high-end consumer demands. We will need to be selling in a premium fillet market.

It is clear the old ways will not work. We will not ensure sufficient market returns to allow the industry to run. We will not provide for the economic viability of rural parts of our province. We will

That is our opportunity now. It is being done by others, including here in the province. Our focus must be on rebuilding the future industry for higher value than we did 25 years ago.

We must develop the appropriate metrics, including value per kilo, and a shared vision. We must work together to ensure that the fishery of tomorrow is a high value, modern, dynamic and self-reliant industry. We have the expertise here, in the Canadian Centre for Fisheries Innovation, at the Marine Institute’s various centres of expertise, and on the science side, at the Centre for Fisheries Ecosystem Research. We have people with experience and vision, and yes, even optimism. Despite its travails, the fishery of the future represents an opportunity for the province. The only question is, can we change? Because at the end of the day, this old adage applies to the fishery: “If we don't like change, we’ll like irrelevance even less.”

Apartment-style hotel located in bustling St. John’s neighbourhood; just minutes from the airport and historic downtown, close to major travel routes, shopping centres, popular tourist attractions, government services and hospitals. Our fully-furnished suites offer the same amenities as a typical hotel but so much more – spacious living room, fully-equipped kitchen, dining area and separate guestooms. We offer unparalleled comfort and value for guests looking for more space than just a hotel room! • 1, 2 & 3 Guestroom Apartment-Style Suites • 24/7 Front Desk with Express Checkout • Pet Friendly • Free Local Newspaper • Free Parking • Free Shuttle Service • Business Area • Free Wi-fi • Guest Laundry

Daily, Weekly & Extended Stay Rates Unparalleled Comfort & Value!

• Meeting Space • Fitness Centre • HomePort Market

3 Wadland Crescent St. John’s NL A1A 2J5 • 1-888-754-9822 • info@homeporthotel.com • Homeporthotel.com

VOLUME 31: #6

Ambassadors Changing with Today’s Generation Newfoundland and Labrador can consider itself lucky to have such a strong pool of young professionals to learn from. The St. John’s Board of Trade has been engaging with young professionals through two Gen YYT events, and the number of phenomenal people under 40 years old who have come out has been fantastic. Young professionals not only have unique ideas and talents, but they also have an unprecedented ability to apply their trade anywhere. With the networking potential of social media, the ease of travel, and the province’s precarious financial situation, a young professional “brain drain” is a real risk this province is facing. So, what can businesses do to provide an atmosphere young professionals want to work in, and how can young employees maximize the value they bring their aging companies? STRENGTHEN YOUR BUSINESS As a business owner or senior manager, young professionals can be one of your

Stationery and Cards

best tools for adapting your company to a modern business environment. Understand Today’s Communication Every job description in the world asks for someone with “strong written and verbal communication skills”. How many businesses recognize that methods of communication have changed? How many businesses are tapping into their employees who have been the pilgrims in this “new world” of communication? Recognize New Ways to Work Young professionals have very new ideas about how to work, and increasing attention is being paid to companies who embrace this. Ideas like “flex-hours”, “remote work” and “unlimited vacation” are not ground-breaking, yet they are rarely adopted. Incorporating these ideas into your workplace provide freedom and morale boosts that might increase the productivity of your employees.

Signage

BRANDON COPELAND Brandon Copeland is a real estate development professional who is passionate about intelligent growth, urban planning and place-building. Always available for an inquiry, any time. Tel: 709-746-5606

Direct Mail

Marketing Materials

we do that We make your life easier by providing the products and services your business needs to put its best face forward. Contact Kevin Hiscock Today! 709-597-2599 | kevinhiscock@advocateprinting.com

38671 APP PROD KHiscocks 7-5x4-3in HalfPg.indd 1

2016-12-09 9:31:05 AM DECEMBER: 2016 / JANUARY: 2017

sharp and demonstrate interest in our industry. Leadership begins with initiative, and the internet provides unlimited opportunities to learn new skills and relevant information. Whatever your role is now, also take the time to learn as much information as you can from your company and your coworkers. All of this learning will benefit you in your next position, and strengthen you in this one.

NIKKI POOLE Nikki Poole is a licensed Commercial Real Estate Agent who gets excited about the words "cost per square foot" and "negotiable" and is always out shaking hands and kissing babies! Easily reached at Tel: 709-765-6035 Email: nikki.poole@kmkcapital.ca Inclusion and Empowerment Today’s professionals have been exposed to business ideas from around the world. They’re capable of helping to streamline work processes or improve an existing structure. Include them in the brainstorming, ask them for their feedback, and demonstrate that you recognize the value of their input through action. Rewarding Through Action Living in the information age, today’s professionals really are “information sponges”. For many young professionals, there is more personal value in getting to attend and observe a big meeting than there is being given a Christmas turkey. Reward your young professionals not with a pat on the head, but with exposure to the next level of decision-making. STRENGTHEN OURSELVES As young professionals, we work in a unique way. We must be cognisant of ways to contribute to our career growth while also helping our companies implement positive change. Life-Long Learning Companies are evolving to meet our demands, and as such we need to stay

VOLUME 31: #6

Networking and Volunteering With the convenience of email and texting, communication is more impersonal than ever. For this reason, face-to-face contact can help you in your career, but also your employer in their exposure. In terms of charity, our generation has limited money, but tons of time. At the end of the day your network could be the key to landing your next role, and you can build this network while making a difference in your community. Talk is Cheap; Prove It Too often we express our disdain at the “old way” and talk amongst ourselves about how our employers could do it better. Talk accomplishes nothing, and a reputation for success doesn’t just emerge. It may mean working some evenings and weekends, but if your company could do something better, take the time outside of your regular duties to make a case that can’t be ignored. When you’re proven right, you will have established yourself as a change-maker. What’s more, you’ve proven why you should be engaged next time.

With our provincial challenges, companies may need to adjust their practices to retain today’s transient young professionals. However, there are many companies doing just that, and for young people it is important that all of us work to help these forward-thinking companies adapt and prosper.

Comfort & Style • FREE Hot Breakfast • FREE WiFi • FREE Parking • 42-inch HDTV, Fridge & M icrowave in ALL Rooms • Fitness Centre & Pool

PLUS: Mention this ad for a FREE ROOM UPGRADE! * *Subject to availability

CALL (709) 722-5540 Or book online at

fairfieldinn.com/yytfi

199 Kenmount Road St. John’s, NL

I 11

FROM

Imperial Cities Tour

PRAGUE

From October 24 â&#x20AC;&#x201C; November 3, 32 travellers explored Prague, Vienna, Budapest with a side visit to Bratislava as part of the St. Johnâ&#x20AC;&#x2122;s Board of Trade travel program. The trip was phenomenal and provided an opportunity for members and their friends to visit and learn about these historic cities while getting to know better their fellow traveller. People do business with people they know and what better way to get to know someone then to spend 10 days travelling together.

Our group enjoying a tour

Lots of kodak moments in Vienna

Our next trip is tentatively slated to depart September 29, 2017 - Italy & The Adriatic! Watch for details. All welcome!

Bill and Donna Mahoney Enjoying a Czech cultural night in Prague

The view from Melk Monastery in Austria

CEO Nancy Healey with our guide Marius and our driver Peter

Vice Chair Andrea Stack enjoying Bratislava, Slovakia

The view from the castle in the fairytale town of Cesky Krumlov

DECEMBER: 2016 / JANUARY: 2017

BRATISLAVA

Group pic in front of the opera house in Bratislava

Bratislava, SK

Final dinner in Hungry

Visiting a castle in Hungry

Touring St. Vitus Cathedral where Good King Wenceslaus is buried

VOLUME 31: #6

Audrey Penny learning about falconry George Kirkland Jr. enjoys his birthday in Prague

I 13

northern opportunities Nunavut Trade Show and Conference

Opportunities of the North have brought many southerners to the remote yet bustling city of Iqaluit to celebrate culture, creativity and business. The annual Nunavut Tradeshow and Conference was once again a success. The eastern Arctic has great potential for St. John’s Board of Trade members. Traveling to Iqaluit from St. John’s is quite exhausting but worth it. Thankfully during this conference, we experienced Northern hospitality at its finest. According to Chris West, the Executive Director of the Baffin Region Chamber of Commerce, this year’s congregation saw over 350 delegates. All of these delegates have the common goal of creating Northern business opportunities and exposing the vast amount of potential and beauty of this region. Many local businesses were represented by mining, tourism, government and the

fishery, but what catches everyone’s attention is the northern clothing and crafts. Arts and crafts are a huge industry in the North. The first session of the conference was titled “Meeting the Needs of our Growing Territory”. It gave the delegates a sense of exactly what the needs are for the region. On September 7th, the Federal Minister of Infrastructure and Communities, Amarjeet Sohi, announced the City of Iqaluit would receive $26.5 million to upgrade the city’s wastewater treatment plant under a new federal program called the Clean Water and Wastewater Fund. This is great news for the people of Iqaluit. The “Business to Business Day” at this conference is an important component for the delegates. This give the delegates a chance to explore, meet and connect with companies who have invested money and have traveled great lengths to find their next business opportunity nestled in Canada’s most northern regions. This year’s trade show had over 100 exhibitors

which are fantastic numbers for a remote location such as Iqaluit. As with all Northern events, the attendees from Newfoundland and Labrador congregated. This rekindles old friendships and creates new ones, which is also a big part of what this conference achieves. Marine Institute, Stantec, Labrador North Chamber of Commence, Government of Newfoundland and Labrador as well, many Newfoundlanders and Labradorians who are working for Nunavut-based companies have come together to realize the vast economic partnerships that await both the Territory of Nunavut and the Province of Newfoundland and Labrador. Business opportunities are alive and well in the North. If you are interested in creating your next Northern venture, contact Brendan at the St. John’s Board of Trade. Brendan Hagerty Labrador and Labour Market Specialist email: bhagerty@bot.nf.ca tel: 726-2961 ext. 116

Need an occasional office, professional mailing address, administrative support, training room or boardroom? These are just a few of our Virtual Services. We can save you money! We take on the business overhead, and you take care of business! business space by | the hour | the day | the week | the month | or longer

info@businessportals.ca | 709.576.4349 | businessportals.ca

DECEMBER: 2016 / JANUARY: 2017

to be or not to be... a small business owner So, you want to own your own business. There are many factors to consider, and each mean something different. Here are some pros and cons that you may want to consider when thinking about becoming a small business owner.

PROS

Adaptability You can be creative in your business model to suit economic times (to some degree). Adaptability can work in a growing or failing economy; hence creating a recession proof business. Anticipating and reacting to change is key! It is the difference between success and failure. We are being told the province’s economy is slowly swinging up the curve. Be prepared to change your business model as you see the landscape change is important in succeeding as a small business owner. Life Style You Want A small business can help support your lifestyle. You are your own boss! You determine the growth of your business by what YOU want. It should be your passion. You cannot wait to get out of bed in the morning and you hate to leave the office at night…most days. Our city has so much to offer, so why not enjoy all there is to offer, so you can enjoy your life. Embrace small business offerings by way of funding opportunities and mentor programs. These will help you enjoy what you do and take some stress off your business and let you enjoy Life! Job Security A small business provides job security. You do not have to worry about layoffs and downsizing. There are ways you can build your business so that it protects you and provides regular income. It is important from the very start of beginning your business to make sure you have the right financial processes and professionals in place to ensure you survive financially. In today's economy, do you feel more job security as a business owner than you would as an employee? 40%

51% as business owner

27% as employee

30% 23%

20%

28%

18% 10%

12%

15%

KIM HICKMAN

Kim Hickman is CEO of Business Portals Inc. which has 2 business Centre’s in downtown, St. John’s offering flexible business space rentals and virtual services. You can reach Kim at Tel: 709-576-4349 Email: kim@businessportals.ca Web: www.businessportals.ca

Absolutely Not

Propably Not

Maybe

Propably

Absolutely

Don't Know

(http://www.smallbizlabs.com/2009/08/do-small-business-owners-have-more-jobsecurity-and-personal-time.html)

CONS

Risk of the business failing Starting a business takes guts. Knowing what business to start and when to start it are wild factors. Even with market research and funding in place, it is always tricky to predict your business concept being successful in any economy. Whether you are a startup or a company in business for 10 years, there is always that underlying fear when the economic conditions of society play havoc with your business success. Long hours The hours you put in are priceless. What you put into your work is what you are going to get out of it. Unless you decide that your time is all you have to give to your business, there is not much sense starting a business. There is no sense trying to decide whether you feel you get compensated for your efforts or not, this will come in time. The long nights, early mornings and weekend warrior commitments to your business are part of the deal. Nothing ventured, nothing gained.

VOLUME 31: #6

Inconsistency Inconsistency can be unsettling to a business owner. When the chips are down and you feel worried and anxious, but when the good times are good, it all feels worth it. There are so many unpredictable things that can happen to cause you stress. These are the times when you have to turn chaos into opportunities! Think about what is most important to you. There are no right or wrong answers and there is no better time than right now to decide if you can be your own boss or if you should help another to succeed.

I 15

embracing digital: next steps for Canada’s governments Earlier this year, the Government of Saskatchewan appointed their first Chief Digital Officer, and tasked her with the design and launch of a new digital platform that will enable Saskatchewan residents to get the information and services they need anywhere, anytime and with any device. In June, the Ontario Government kicked off a global search for its first Chief Digital Officer, who will report directly to the Minister Responsible for Digital Government.

by digital, and how they can leverage and integrate the right technologies to meet citizens’ expectations and to improve the lives of the public they serve. In Newfoundland and Labrador in particular, where government is facing fiscal challenges, digital represents an opportunity to explore how public services can be delivered more effectively, at a lower cost, to specific areas (such as rural) or demographic groups (such as youth and seniors).

On the Federal front, Corinne Charrette was appointed Innovation, Science and Economic Development Canada’s (ISED) first Chief Digital Officer. In mid-2016, she announced the creation of a Digital Transformation Hub within ISED, which will lead the digital transformation of government services to Canadian businesses.

Introducing Digital Government

This flurry of activity might suggest that 2016 is fast becoming the year of digital government. Yet many Canadians are still unclear on what ‘digital government’ actually means and how it can transform their lives. They are not alone – government officials are also grappling to understand the opportunities presented

and agencies into digitally savvy organizations, government leaders must entirely redesign public services and explore new ways to achieve their mission. They must embrace new innovations and technologies, and harness their collective power to re-shape the citizen experience. That being said – governments should not hastily pursue digital initiatives without laying a solid foundation from which to build. The first step in any digital transformation journey must involve adopting a ‘digital mindset’.

The Digital Mindset

In his most recent book on the topic of digital government, William Eggers describes a movement in which social media, mobile technologies, data analytics, cloud computing and cybersecurity are coalescing to change the way that governments interact with and service the public. Delivering on Digital showcases numerous case studies that highlight how these five modern technology components are coming together to change the way we live, work and connect with one another.1

Getting a bold digital initiative off the ground is about a lot more than procuring the right technology. Delivering on Digital describes the ‘digital mindset’ as five common characteristics that are shared by leaders and organizations who have successfully led digital transformations – namely a commitment to openness, co-creation, user-centricity, simplicity, and agility.2 These characteristics must be at the heart of any digital government venture.

Going ‘digital’ is not as simple as automating processes or putting services online. In order to transform departments

Openness is about making governments more transparent, accessible and collaborative. Eggers cites open-data,

REBEKKA BOND is a Consultant with Deloitte’s Public Sector Transformation practice based in Ottawa. She is a recent graduate of the Munk School of Global Affairs at the University of Toronto, where she specialized in public administration and innovation policy.

GEOFF DAVIS is Deloitte’s Marketplace Leader for Consulting in St. John’s, Newfoundland and Labrador. Geoff has over 30 years’ business development, sales, marketing and executive management experience in the IT, ICT and consulting industries.

About the Authors

ALAN RIBEIRO is the Partner responsible for Deloitte's Public Sector Consulting Practice for the Province of Ontario and is the National Digital Government Leader. Alan has over 20 years of consulting experience in the areas of large scale complex program deliveries, and technology advisory across the public and private sector. 1 2

Eggers, W. D. (2016). Delivering on Digital: The Innovators and Technologies That Are Transforming Government (1st ed.). New York, NY: Rosetta Books. pp. 4. Eggers, W. D. (2016). Delivering on Digital: The Innovators and Technologies That Are Transforming Government (1st ed.). New York, NY: Rosetta Books. pp. 25-35.

DECEMBER: 2016 / JANUARY: 2017

Finally, the digital mindset requires that leaders and organizations embrace the tenets of agility or agile management. Agility requires developers to continuously design, prototype and iterate under tight time constraints. It encourages developers to get products in front of users as soon as possible, so they can get feedback and refine subsequent versions.

open-source and the free and open internet as examples of openness. Digital also enables governments to become co-creators; instead of being situated at the end of the value chain, citizens, businesses and other stakeholders can now be engaged by government throughout the development of priorities, programs and services. Engagement with the public is vital because the digital mindset requires a commitment to user centricity or empathizing with the user. If governments fail to put the user at the center of the design process there is huge potential for wasted time, money and energy. Any digital product or service must also embrace simplicity – nothing turns a new user off faster than an overly complex process. Governments must keep this in mind, especially as they try to juggle the needs of internal stakeholders and the needs of the public.

Much in the same way that the modern technology components should be considered holistically, the strength of these five characteristics is in their ability to work together. Ensuring that these five characteristics are at the core of all digital government ventures will significantly increase the likelihood of their success.

Pursuing Digital Transformation

For a digital transformation to realize high adoption rates, cost savings, and improved service delivery, public sector organizations cannot view digital solely as an avenue to save money or get services online. Government leaders must consider the way that digital technologies are influencing a problem, product or service, and ensure that their solution reflects

Taking the first step into the world of digital government is tough. Legacy systems, shortage of technical skills, tight budgets, and procurement woes ensure that the road to digital transformation is fraught with hardship. Don’t let this deter you – it is also brimming with opportunity. Government leaders and organizations must adapt to the realities of the digital age. Those who embrace the digital mindset and continually strive to reimagine government processes, services and products, will reap the rewards of those changes. Those who don’t will struggle to keep up as their environment continues to change at an ever-increasing pace. Take advantage of the resources that are available to you and explore how you can take the first step in your digital government journey, today.

CALL

NEW Pricing for 2016-17!

576-5801

includes 14 tickets

FOR MORE INFORMATION VOLUME 31: #6

the characteristics of the digital mindset; namely openness, co-creation, user centricity, simplicity and agility.

$999+HST

I 17

the resilience initiative Getting off on the right foot It’s that time of the year again. The hustle and bustle of the Holiday season leaves many of us frazzled. There are gifts to buy, houses to decorate, functions to attend and work to be done. Every year we’ve undoubtedly asked ourselves why we hadn’t started it all earlier. Then comes New Years Eve, a time when many of us ‘commit’ to adding even more to our plates. “I’m going to work out every morning.” “I’m going to prepare all of my meals at home.” “I’m going to take that professional development course that I’ve had on my radar for two years.” We set ourselves up for failure because we are already time starved, and so the cycle continues. This all sounds relatively pessimistic, doesn’t it? Well, believe it or not, that’s not the intention of this article. The intention is to ‘get you off on the right foot’ – in your work life and your personal life. The key to doing that, to helping you achieve those New Years resolutions, is to help you get more from your precious time – to enhance your productivity. Focusing on being more productive at work is often a good place to start. Using your workday wisely means taking less or no work home in the evenings, less or no overtime, less stress and a better sense of accomplishment. This leaves more time to focus on other things. An extra 45 minutes or an hour each day means you could possibly squeeze in that workout or prepare a dinner that doesn’t come from a box. Here are some quick tips to help you free up a few extra minutes in your workday:

Plan each day

Reduce meeting time

Catch up in the mornings

Take ten minutes the night before to identify 5 things you want to accomplish the next day. Make these accomplishments realistic. Divide bigger problems into smaller tasks.

Some studies suggest that the max meeting time should be 25 mins. As a challenge, try conducting meetings while standing. You’ll notice that you’ll get to the point sooner.

Mornings are the most productive for many people. Take some time to catch up and tackle your most difficult tasks in the am.

Create a better work environment

Unplug and unwind

For some, this may mean a change of scenery. For others, it may mean decluttering current space. Understanding the environment that contributes to your productivity is critical.

If you want to work intensively and productively, it's vital to unplug and take time to recharge every day, even if it's only for a short time. Start by giving yourself 15 minutes with no Internet or cell phone-whatever it is, it can wait for you to come back relaxed and ready.

You may have noticed that none of these tips require the adoption of a new gadget or app. There is no question that technology can improve productivity, but before you invest resources into tools, remember that fancy clubs alone won’t transform you into a PGA Pro. Productivity is the December/January theme for the St. John’s Board of Trade Resilience Portal (www.botresilienceportal.com). We invite you to visit the Portal weekly for tips, resources and articles that will enhance your productivity journey. We also invite you to learn more about the St. John’s Board of Trade Productivity ARC, a partnership with the National not-for-profit, GO Productivity. The Productivity ARC program allows you to take a holistic look at your organization’s productivity, providing you with a roadmap to success and on-going consultation through implementation.

For more information, visit www.botresilienceportal.com/productivity or contact Lesley Galgay Resilience Specialist St. John’s Board of Trade Tel: (709) 726-2961 Email: lgalgay@bot.nf.ca

DECEMBER: 2016 / JANUARY: 2017

2016 Business Excellence Awards

St. John's Board of Trade celebrates the best in business

The St. John’s Board of Trade recognized some of the city’s most outstanding entrepreneurs today at the 24th Annual Business Excellence Awards. The Business Excellence Awards represent overall achievement across several categories. The recipients have distinguished themselves at the very highest level of success during this business year. These awards celebrate the achievements of private sector business and community leaders. They also acknowledge the significant contributions our members make to our community and province. —Des Whelan, Chair of the St. John’s Board of Trade.

Andy Newman of Goats Eye Media hosted the 2016 award ceremony, presented in partnership with the Royal Bank of Canada.

VOLUME 31: #6

The recipients of the 2016 St. John’s Board of Trade Business Excellence Awards are: • Community Impact (20+ employees) PAL Airlines • Community Impact (under 20 employees) East Coast Mortgage Brokers • Leader in Growth and Sales Vigilant Management

• Marketing and Promotional Achievement The Rooms Corporation • Customer Service and Reliability PAL Airlines • Innovative Solutions Wedgwood Café and Catering • Workplace Excellence Pennecon • Entrepreneurial Spirit Vigilant Management • Community Builder Volunteer of the Year Roger Maunder, Up Sky Down Films

I 19

... the Winners are ... Visit stjohnsbot.ca for full coverage!

Community Impact (20+ employees) PAL Airlines This awards recognizes companies with more than 20 employees that are continuously involved in helping out the community and make outstanding contributions through donations, time, effort and other means. PAL Airlines has raised significant dollars for a number of foundations. They also offered complimentary flights to veterans from across the province that allowed them to attend the 100th Beaumont Hamel commemoration ceremony in St. John’s.

Community Impact (under 20 employees) East Coast Mortgage Brokers This awards recognizes companies with fewer than 20 employees that are continuously involved and make outstanding contributions to the community. East Coast Mortgage Brokers' staff have contributed their time and effort to the Annual Daffodil Place Radiothon, the Bowl for Kids for Big Brothers, Big Sisters, the staff collected prom dresses for underprivileged high school students, in addition to sponsoring a family in need each year at Christmas. Further, they support the Canadian Mental Health Association, the Janeway, Ronald McDonald House, the CLB Annual Gala and sponsor a Royal St. John’s Regatta squirt crew, mixed and men’s softball teams and many charity golf tournaments.

Leader in Growth and Sales Vigilant Management This award recognizes companies that are experiencing an increase in demand for their product and service resulting in significant growth in sales. Since 2013, Vigilant Management's sales have grown by 171%, despite a downturn in construction spending. Further, this September they placed on the Startup 50 list by Canadian Business Magazine. They believe the key to their success is putting relationships ahead of profits and their progressive work culture.

DECEMBER: 2016 / JANUARY: 2017

2016 Business Excellence Awards Visit stjohnsbot.ca for full coverage!

Marketing & Promotional Achievement The Rooms Corporation This award recognizes companies who stand out in a crowd. One that is original and provides results to their bottom line through their marketing and promotion. To commemorate the 100th anniversary of BeaumontHamel and the First World War, The Rooms developed a multi-faceted advertising campaign to build awareness and momentum leading up to the July 1st, 2016 event. Approximately 3,000 attended the commemorative event on July 1st and over 1 million people watched the nationally televised live coverage on CBC News World and online. Social media reached 1.88 million accounts and visitation numbers to The Rooms increased by 30%.

Customer Service & Reliability PAL Airlines This award recognizes overall achievement or improvement in dedication to customer satisfaction through service, or development of an outstanding product or service. PAL Airline's customer service strategy is simple “Going above and beyond for customers”. It demonstrates the unmatchable commitment they provide to their customers. From their professionally trained in-flight staff to their use of enhanced digital technologies and social media, PAL Airlines continues to exceed customer’s expectations.

Innovative Solutions Wedgwood Café and Catering How are you being creative or relevant? This award recognizes a business that provides innovation through a new product, process or positioning. In February of this year, Wedgwood Café and Catering partnered with a health and wellness company to create a healthy meal program for their clients and the general public. By July, they partnered with a second health and wellness company to offer meals for the purpose of weight loss and weight training. Since September, they have their own clients looking for the same freshly prepared meals, which they now call the “Healthy Eating Program”.

VOLUME 31: #6

I 21

St. John's Board of Trade celebrates the best in business Visit stjohnsbot.ca for full coverage!

Workplace Excellence Pennecon This award recognizes companies who have provided an exceptional work environment through things such as staff development, work and life balance, fair employment, staff appreciation, and much more. Pennecon offers their staff the “total employment experience”. They are proud to maintain a 2% turnover rate amongst permanent, full time employees. In addition to fair compensation, they offer their staff meaningful employment, opportunity for personal and professional growth, a great corporate culture as well as wellness programs and professional development opportunities.

Entrepreneurial Spirit Vigilant Management This award recognizes a company that not only offers new and exciting products and services that meet market needs but one that will achieve similar, if not greater, success in the future. Through their innovative model, Vigilant Management have created a need for their services in the construction industry which has created a first movers advantage. Their staff have a collective sense of purpose which has generated results for their clients. In just a few short years, Vigilant has gained credibility in the industry which will be important for their promising future.

Community Builder Volunteer of the Year Roger Maunder, Up Sky Down Films

This award recognizes an individual who is committed and volunteers in the community. This individual is one who is seen as a role model in the community, within to their organization and someone who has made a difference from these contributions. Roger Maunder is the owner of Up Sky Down Films and is a well-known and respected business and filmmaking leader who has contributed a great deal to the community. Roger has stepped in to help startups create video content that is critical to developing a brand free of charge. He has also given his time and expertise to help raise awareness about mental health in order to affect change.

DECEMBER: 2016 / JANUARY: 2017

...and the big winner is... PAL Airlines Visit stjohnsbot.ca for full coverage!

Business Excellence Award PAL Airlines This award is the most prestigious award presented by the St. John’s Board of Trade. The winner of this award recognizes innovation, creativity, sales growth and a passion for success.

PAL Airlines is a company that is well known in the business community as a choice employer, a champion for many causes and one that prides themselves on exceptional customer service.

Thank you to all of our sponsors for your support for this year's 2016 Business Excellence Awards Presenting Sponsor

Platinum Sponsors

Awards Sponsors

Media Sponsor

VOLUME 31: #6

Decor Sponsor

I 23

Member Benefits Accredited nationally with distinction, the St. John’s Board of Trade is a non-partisan, business advocacy organization that is the principal voice of business for 900 members in the St. John’s area. Our mission is to improve the local business climate and enhance members’ ability to do business through advocacy and member service. Check out some of the privileges, benefits and discounts available to you.

Chambers of Commerce Group RRSP Program Chamber of Commerce Group Insurance Plan

Through Board of Trade membership, you can access the Chambers of Commerce Group Insurance Plan. Designed with small business in mind, this program offers insurance benefits at premiere rates normally secured by larger corporations. Small businesses can obtain extended health benefits, regular dental, life insurance, and accidental death and dismemberment coverage, all at highly competitive rates.

Your best prote when travelin over there..

Begins right here! Travel diseases can be a real threat when you are not properly vaccinated or informed. As travel health specialists, we'll make recommendations for safe and healthy travel, and offer vaccinations, based on your medical history, travel itinerary, and our education and experience. So before you start out, stop in to see us.

First Data

The St. John’s Board of Trade has partnered with First Data Canada, a leader in the payments industry, to help your business sell more and save more. All members are provided exclusive low rates on merchant services, low credit and debit card processing costs, e-commerce tools, mobile payment apps, and a user-friendly online reporting tool to support and grow your business.

Accounting & Auditing Management Consulting Mergers & Acquisitions Taxation

Suite 201, 516 Topsail Rd.

The Travel Wellness Experts

Jema International Travel Clinic 736 Water Street West St. John's, NL A1E 1C2 Tel: (709) 738 JEMA (5362)

St. John’s Board of Trade membership provides access to the Chambers of Commerce Group RRSP program. There are no administrative or annual fees, no minimum number of employees required and no company minimum annual investment required. Employer contribution limits start as low as $50 a month. This nationally pooled program is tailor-made for small business, providing access to Group RRSPs that are normally reserved for larger corporations.

St. John’s, NL, A1E 2C5 T: 709.364.5600 F: 709.368.2146

Purolator

Helping you meet the challenges of day to day business. Offering a static, tiered discounting program starting at 25% off courier services that provides flexibility for the diverse needs of your membership while supporting acquisition and retention initiatives.

Esso Business & Fleet Card Program

Members of the St. John’s Board of Trade receive a $0.035 per litre fuel discount off the retail posted pump price purchased in Canada at ESSO-branded service stations.

W: noseworthychapman.ca

DECEMBER: 2016 / JANUARY: 2017

UPS Johnson Preferred

Canadian Chamber of Commerce members and their employees can take advantage of Johnson Inc.’s preferred service home and auto MEDOC® Travel Insurance Plans.

First Call

For just pennies per employee per day, members can have access to full scale Human Resource services and expertise, including legal consultation.

Take advantage of some of the most competitive rates available on shipping services with the UPS Members Benefit Program Small Package Services: • 30% off shipments within Canada • 30% off shipments to the US • 30% off shipments to worldwide destinations • 25% off imports into Canada Freight Services: savings start at 75% off on heavyweight • 20% off brokerage entry preparation fees • 10% off printing, packaging, mailbox rentals

Promote your business to our members As a member of the St. John’s Board of Trade there are many ways to promote and showcase your business. These opportunities can help develop your personal and professional growth. Network with fellow Board of Trade members, share your expertise at a lunch n’ learn, advertise in our monthly publication, Business News magazine, or become a Board of Trade sponsor.

OUR STYLE IS ALL ABOUT YOURS At Decorating Den Interiors, we have a pretty simple design philosophy. We think your home interior should express your tastes and support your lifestyle. And the whole process should be as easy and enjoyable as possible, whatever enj the cost of the project, whatever the scope of the project.

Here are some ways to promote your business: • Become a presenting partner at a luncheon • Submit a guest editorial in Business News magazine • Become a Board of Trade volunteer • Consider showcasing your business on the cover of Business News magazine or including an advertisement or insert • Take part in our business mixers, or host one yourself • And so much more!

Whether your budget is big or small, we have an opportunity for you to promote your business. To learn more about these exciting opportunities contact at 726-2961 or email mail@bot.nf.ca.

VOLUME 31: #6

IT COULDN’T BE EASIER - WE COME TO YOU! So go ahead and imagine the possibilities. Whether the goal is a re-purposed room or a whole new interior environment for your entire house, we’ll show sh you attractive, aﬀordable options, from window treatments, furniture, custom bedding, floor and wall coverings, to lighting and accessories.

Robin Stairs 709.744.3510 robin@decoratingden.com www.robin.decoratingden.com Call today for your complimentary in-home design consultation!

I 25

on the job St. John’s Local Immigration Partnership DID YOU KNOW?

economies and languages, these locally educated international students will be an important asset to any company seeking to expand into foreign markets.

• The average income of immigrants is 11% higher on average than other tax filers in NL (Atlantic Provinces Economic Council (APEC), 2016)

Take, for instance, the Information, Communications & Technology (ICT) sector in Newfoundland and Labrador, which has grown by 16% since 2008. This sector employs approximately 8,000 people and projects a need for 3,700 additional

• 83% of immigrants are employed, compared to 75% of all others in NL (APEC, 2016)

employees in coming years (APEC, 2016). Hiring more highly skilled immigrants and recently graduated international students represents a logical step forward in meeting these recruitment challenges and fostering an innovative and diverse workforce. In 2014, 898 permanent residents arrived in this province, the highest annual number to date. Fifty-three per cent of

• Retention of immigrants and newcomers is critically important to the sustainability of our community, society and economy. The St. John’s Board of Trade recognizes that increasing immigration is a crucial component of helping to mitigate the imminent economic and labour force impacts of an aging population and population decline. Skilled immigrants fill that need and can help local companies to meet current and future labour market needs. With their knowledge of foreign

International Student Welcome Mixer, City Hall, September, 2016

166 DUCKWORTH STREET • AVALON MALL www.newfoundlandchocolatecompany.com

Made here. Loved everywhere.

DECEMBER: 2016 / JANUARY: 2017

the permanent residents that arrived in 2014 chose St. John’s as their new home (IRCC, 2015). In that same year, 2,123 international students attended Memorial University, more than double the number of immigrants that arrived (MUN Fact Book, 2015).. Given their valuable contribution to the local economy and labour market, it is paramount to create an environment where newcomers can accumulate the necessary skills and professional networks to successfully navigate their new surroundings and become contributing members of the workforce. One of the many ways that the St. John’s Board of Trade is contributing to this goal is through its participation in the St. John’s Local Immigration Partnership (LIP). Led by the City of St. John’s and the Association

for New Canadians, the St. John’s LIP is a broad-based partnership designed to help improve the integration of immigrants in the city. Given the increase in the number of immigrants arriving in St. John’s, the LIP aims to address various barriers that inhibit their successful settlement and integration and improve collaboration between stakeholders.

opportunities to engage with the business community. Over 125 students, local businesses and organizations attended the networking event. The St. John’s LIP is always looking to engage with employers and to highlight how hiring newcomers can help their organizations succeed. To learn more about the St. John’s Local Immigration Partnership, to receive our electronic newsletter or to get involved with the Employment and Labour Needs working group, at immigration@stjohns.ca or go to www.stjohns.ca/living-st-johns/ your-city/local-immigration-partnership

One such activity that the St. John’s Board of Trade has supported is the St. John’s International Student Welcome Mixer, hosted by the City of St. John’s, Memorial University and Desjardins Group and held at City Hall in September of 2016. The event brought together international students with local employers to experience a warm welcome to the City and to learn of

Brendan Hagerty Labrador and Labour Market Specialist email: bhagerty@bot.nf.ca tel: 726-2961 ext. 116

Sources: Atlantic Provinces Economic Council Economic Outlook 2017 IRCC Permanent Residents Data, Q4 2015 Memorial University of Newfoundland Fact Book 2015 http://www.mun.ca/ciap/Analysis/Factbook/2015/Table14_FactBook2015.pdf

> A I R P O R T > S T. J O H N ’ S , N L

Your passport to a million little things LORE

M IPS

UM DO

LOR SIT

, CONS AMET

ECTE

TUR AD

IPISC

ING EL

IT. PE

LLEN

TESQ

UE SU

SCIPI

T MALE

SUAD

A IPS

UM, VI

TAE EU

ELIT MO

LLIS QU

IS.

UP - IN

SERT

EM AND R

OVE

ISMOD

THIS

SIDE

AIRPO

Book today. 1-800-424-6423 www.comfortinnstjohns.com Complimentary airport shuttles.

VOLUME 31: #6

AIRPORT

ST. JOHN’S, NL

I 27

Jan

nt evelopme Business D 6 1 0 Summit 2

Mar

Anne Wh elan Lun ch/ S Day Mixe r at Busin t. Paddyâ&#x20AC;&#x2122;s ess Porta ls

May

Zita Cobb / Del oitte: Innovation/ P3 Session

Fe b

Members & Association s discuss Bu 2016/Minis dget ter Cathy Ben nett/ Chairs Inaugural R eception

Westjet Luncheon/ MQ O kick Off to Summer / Pa st and Current Chairs

Apr

/ ALC Â Mixer BoatHouse ities North n & Opportu Conference

Jun

Jul

Annual Golf Tour

nament

p e S

n essio ber s get/ m e d M PI nd bu on 2 cheon/ T n u r L ALC vel Mixe Tra

Nov

rs Foote, Premie Minister Judy er ix M LCSA Luncheon & N

Aug hy Nosewort ixer m n a Chapm

Oct

lier/ Rick Hil ver/ Oli Charlie Mixer T Y Y N GE

c e D

ess Busin nce e l l e Exc rds a w A

Working For You

Our efforts are paying off. For 45 years, the St. John’s Board of Trade has advocated on behalf of its members at municipal, provincial and federal levels. Through our advocacy work we ensure you, our members, can compete, prosper and succeed now and into the future. Our advocacy efforts allow you to have more money to reinvest in your growing businesses.

Municipal Vacancy tax proposed for 2018 was eliminated. A MIL rate reduction for business and residents in 2017. Implementing a developer’s checklist. This means streamlining applications and creating efficiencies for business. Introducing a program review: This resulted in approximately $26 million in savings for 2017 and 2018. Introducing pension reform for councilors and new hires. This will lead to future cost savings. Trenchless remediation in the downtown: After inquiring about trenchless remediation, a cheaper and less invasive process, the City initiated a successful pilot project this past Spring. If fully implemented, this could mean shorter construction times and less disruption for business. Provincial Temporary Deficit Reduction Levy was dropped for those earning less than $50,000. Union card based certification legislation was rescinded. Introduction of pension reform. Deficits will no longer rest solely on the taxpayer of Newfoundland and Labrador. Educating the general public on public private partnerships (P3s). Increase in immigration numbers to 1050 annually. Advocated for the appeal period for municipal assessments to be extended. Federal Partnered with the Canadian Chamber of Commerce to lower EI premiums. Supported the Comprehensive Economic and Trade Agreement (CETA). Advocated for the Last In First Out (LIFO) policy to be sustained.

DECEMBER: 2016 / JANUARY: 2017

Undeterred by current economic challenges, Danny Williams is forging full steam ahead with his Galway development. This development will see industrial, retail and residential blend seamlessly together into a master planned, “live, work, play” community in the west end of St. John’s. With approximately 2,400 acres to play with, residents will enjoy: • more than 5 km of walking and recreational trails, • an abundance of open, green space, • decorative lighting, • underground wiring, • exciting new retail opportunities just minutes from their doorsteps, and • homes nestled in heavily treed areas offering privacy and country living within city limits. In total, more than 200 service companies and vendors have completed work at Galway over the past four years. They have completed multi-million dollar contracts on everything from land clearing, grading, trunk sewers, water mains, engineering, electricity and communications, storm water retention systems and more than 36 acres of paved roads. With limited land available for growth in the capital region, strategically and literally – all roads lead to Galway. www.galwaynl.ca

fit for a king

102 Kenmount Road, St. John’s, NL 1-866-612-5800 | ramadastjohns.com

VOLUME 31: #6

Plush, king-sized bed, walk-in rainfall shower and more in our newly reimagined Business King Suites. All the comfort and value you’ve come to expect from the Ramada St. John’s.

I 31

around the board

cDon the Ronald M rticipating in pa ber. s or em ad ov N ss in ba Our Am râ&#x20AC;? program ne in D r fo e House â&#x20AC;&#x153;Hom

ald

On O c t obe was he r 28 we hoste ld d h a d . T h a t J a ck A x e s a an o t h e r G e n Y anks to n Y our Am d there was p T Mixer. The e lenty o b as sa d vent f o r s fo r making plaid to be this ha pp e n

Genera

l Rick H illi spoke a er (ret) and t he t a #B o TLunch gang from T D e on on Octobe af ter he r4 words at le says a few rc Ci 's la el St CEO of October 20 Lisa Browne, ey hosted on #BoTMixer th

the

DECEMBER: 2016 / JANUARY: 2017

ad table with the the he s at ch ll Ba 30 ht on November Premier Dwig uncheon held from his #BoTL

H on o u

rar y Me mb e r s of the S hips for the F o t . J o hn â&#x20AC;&#x2122;s Boar unding Presid d of Tra ent s de

VOLUME 31: #6

Selfie S kill a quick s on Point! Br en selfie a t the Re dan and Juli e verse T rade Sh from the SJBo ow o n Novem T take ber 30

ur Busine "Accelerate Yo s hi at ng ki er spea ober 19 Donald Coop kshop on Oct Workshop wor

ss"

I 33

the workplace secret nobody’s talking about There’s a challenge in the Canadian workplace that is costing Canadian business an estimated $7 Billion annually in terms of lost productivity combined with inefficient utilization and management of human resources. Like a secret that nobody knows or wants to expose, it’s a problem that is silently killing resources and yet, if it was exposed, talked about and dealt with accordingly could make organizations and their employees more productive, engaged and happy. That secret? Attention Deficit Hyperactivity Disorder, (ADHD). Long thought of as only affecting children ADHD has in recent years become widely accepted as a condition that follows at least 60% of individuals into their adult lives. That journey into adulthood with ADHD as a life-long passenger means that challenges considered quite common in school, are now finally being recognized appropriately in the workplace.

BRETT THORNHILL

Conservative estimates provided by CADDAC (Centre For ADHD Awareness, Canada), put the instance of ADHD at 1 in 25 in Canadian adults. Think of that in terms of Canadian SME’s, which employed about 10.5 million (or 90.3%) of the private sector workforce in 2015. Long stigmatized, trivialized and even rejected as a legitimate psychiatric condition, ADHD is a chronic disorder that, using the numbers provided by CADDAC, affects some 420,000 members of that workforce. While those statistics indicate that ADHD is clearly not the “insignificant” disorder

some imagine it to be, it is equally important to recognize that, despite it’s prevalence, once identified and properly managed, it is considered among the most treatable psychiatric disorders in existence. What makes this story even more interesting is that, while there is no denying the challenges that can be apparent for a person with ADHD, like issues with time-management, prioritization, organization, working memory and other “executive functions”; it is also well-established that these individuals can bring with them incredibly unique and sought after strengths such as divergent thinking patterns, fierce independent spirit, incredible intuition, creativity, strong inter-personal skills and undying loyalty. What are the keys to effectively capitalizing on the unique talents of an employee who has ADHD? Paying uncommon attention to their naturally occurring talents and interests when assigning and managing their work.

DECEMBER: 2016 / JANUARY: 2017

The simplest way to explain this approach is to paint you a picture. Meet Nick: Nick is an outgoing 35 year-old man who is very impressive when talking about broad ideas. He is the king of brainstorming sessions and is often the person in the room who can move a problem forward when others are stuck. But Nick also seems to shrink a little when given the task to follow-up on his ideas. At times, he seems unsure about things, but appears to be reluctant to ask questions. When assigned work, he sometimes gets that “deer in the headlights” look; he doesn’t take notes and seems to have trouble getting started on projects. He has trouble meeting deadlines and organizing logistical details. You consider Nick to be a valued member of your team and there are times when he is your “go-to” person, but he often seems overwhelmed and there is a definite “Jekyll and

VOLUME 31: #6

Hyde” quality when it comes to his performance. There is a good chance that Nick is one of the 1 in 25 adults who experience the “executive function” challenges of ADHD. When given a task that suits his natural abilities and interest, he can knock it out of the park. However, sometimes when asked to do things that seem relatively simple to most, he struggles. Getting caught up in the outcome before he even gets started. With a conscious management style, supportive communication and insight about when to apply the gas and when to release it, Nick can be a star employee. He has skills that typically can’t be taught, but struggles with those that typically can. You know it would be a shame to lose him, but you just don’t know how to achieve consistency in his performance. ADHD is a condition of paradox, and while every individual who has the condition may display different manifestations, the key is to learn how to recognize and

capitalize on their strengths, and mitigate their challenges. It’s time to uncover this secret in your organization and let it help you capitalize on some of your best assets.

Brett Thornhill is an ICF Accredited Change and Mindset Coach who specializes in ADHD and “executive function” challenges. His training and personal experience provides him with unique insight into this “wonderfully challenging” condition. Brett can be reached via his website EmbraceYourADHD.ca.

I 35

Member News NLOWE Awards

Five members were honoured at the Newfoundland and Labrador Organization of Women Entrepreneurs (NLOWE) 2016 Entrepreneur of the Year Awards held October 28. Each year NLOWE host the awards to recognize successful women business owners in this province. There are awards offered in eight categories. Taking home the pinnacle award for the evening, was past chair of the St. John’s Board of Trade, Sharon Horan. Sharon is the founder and president of Atlantic Orthotics Ltd. and FIT For Work, and was the recipient of the RBC Royal Bank Entrepreneurial Excellence Award. Seafair Capital Inc., owned by Anne Whelan, was presented with the Corporation of the Year Award. Sonja Maloney, owner of Jumping Bean Coffee franchise in Gander and former owner of Ultra Clear Water & Brewing Centre, took home the Youth Entrepreneur of the Year Award. Jenny Smith, President and Creative Director of Ray Creative Agency in St. John’s, was awarded the Start-up Award. The winner of the Community Impact Award, was Christina Dove, owner and Executive Chocolatier of Newfoundland Chocolate Company.

BMO Donates $450k to Stella’s Circle Stella’s Circle received a big boost of $450,000 from BMO Financial Group in October. The funding will go towards supporting the Employment Training Centre at the Cabot Street location of Stella’s Circle. The Employment Training Centre provides a range of career and employment services to assist their clients in making a successful transition to the labour market.

Stantec Wins Award for 351 Water Street Building

Stantec was awarded the 2016 Engineering Award of Excellence by the Association of Consulting Engineers at a ceremony held in Ottawa in October for its engineering work on 351 Water Street. The building is the first new office building in St. John’s in 25 years and what makes it unique is the state-of-the-art heating and cooling system which uses water from the harbour. 351 Water is approximately 168,000 square feet and is home to Husky Energy, Subsea 7, St. John’s Fish Exchange,

Seafair Capital President and CEO Anne Whelan (second from the right) celebrating tonight's award win with members of the Seafair team.

as well as retail on the main Water Street level.

Newfoundland Chocolate Café Opening in Avalon Mall

This December you will have the option to purchase gelato, hot chocolate, espresso and sandwiches at the Newfoundland Chocolate Café which will be located in the Avalon Mall food court. This is just another location on the growing list of expansions for this company in 2016, which includes 2 locations in Halifax and 1 in Dartmouth, Nova Scotia.

St. John’s Port Authority Wins Top Award from the American Association of Port Authorities

The AAPA has chosen the St. John’s Port Authority as its recipient of the 2016 Overall Award of Communications Excellence for the Port’s 50th Anniversary commemorative program. The winning submission consisted of a published oral history of the Port as

well as an accompanying website, www. abeautifulsight.ca, and a multimedia display of the 50 years of history. The award is one of three overall awards of excellence provide to the top port in each of the three categories.

Christina Dove of Newfoundland Chocolate Company is Member of the Women Presidents’ Organization On November 9, the Women Presidents’ Organization (WPO), a peer advisory group for million dollar plus womenled companies, announced Christina Dove, owner, General Manager and Master Chocolatier of the Newfoundland Chocolate Company, as one of the newest members of the St. John’s II Chapter of the WPO. WPO is a peer advisory organization for women business leaders of multi-million dollar companies. A membership in the organization is a testament to their incredible success in business.

DECEMBER: 2016 / JANUARY: 2017

Member News Members named to Private Sector Advisory Committee

Seven of our members have been named to the recently announced 15 member Private Sector Advisory Committee. The purpose of the committee is to guide the development of the province’s new Business Innovation Agenda. Members represent both traditional and non-traditional industries located throughout the province, including start-ups and established businesses. The list of committee members are below. Those noted with an * are members of the St. John’s Board of Trade. Richard Allen Vice President Allen’s Fisheries Limited Adam Anderson President, CEO Resource Innovations Inc. *Moya Cahill President & Co-founder PanGeo Subsea Inc. Brent Chaffey Owner New World Dairy Inc. Neil Chaulk Vice President of Business Development Solace Power Allan Cramm Vice President & General Manager of the Point Rousse Project, Baie Verte Anaconda Mining Catherine Courage Vice President, Design (Ads and Commerce) Google *Mark Dobbin President & Founder Killick Capital Inc. *Fraser H. Edison President & CEO Rutter Inc. *Kendra Macdonald Partner Deloitte Leroy Metcalfe

Partner, President & Chief Financial Officer Sikumiut Environmental Management Limited *Jason Muise Managing Director Technip Canada Limited (Canadian Subsidiary of the Technip Group)

*Andy Turnbull Chief Executive Officer Nunacor Development Corporation *Chris Gardner President Sequence Bio Mandy Woodland Partner at MooresWoodland Co-Founder at Cætum

709 747.3850

brenda@image4.ca

1170 TOPSAIL ROAD Mount Pearl, NL A1N 5E8

www.image4.ca VOLUME 31: #6

I 37

New Members Crossroad Inn & Suites

Sun Life Financial- Marie Hickey

Tin Bird Productions Inc.

James Lewis Pictures

Sun Life Financial- Sonya Elliott Sonya Elliott, Advisor 145 Kelsey Drive, Suite 100 St. John’s, NL A1B 0L2 P: 709-576-6243 ext. 2242 F: 709-576-0941 Sonya.elliott@sunlife.com

Chrissy Chiasson, Business Development Officer 169 Hamilton River Road, Suite 100 Happy Valley-Goose Bay, NL A0P 1C0 P: 1-866-466-5035 F: 709-896-5739 Development@nunacor.com

The Kitchen Design Boutique

Komatik Real Estate Corp.

Ed Churchill, General Manager 980 Kenmount Road Paradise, NLA1L 1N2 P: 709-368-3191 F: 709-368-9925 edc@nl.rogers.com James Lewis, Owner/ Operator 21 Cochrane Street St. John’s, NL A1C 3L2 P: 709-689-5059 jlewis@jameslewispictures.com

Bridge Communications Inc. Judy M. Snow, Owner 236 Park Avenue Mount Pearl, NL A1N 1L1 P: 709-722-4144 judymsnow@gmail.com

MAS Placement Inc.

Melonie Steele, Owner 10 Keith Drive Goulds, NL A1S 1A9 P: 709-237-7875 nltoothfairy@gmail.com

Garland Autobody Ltd. Derrick Ryan, President 850 Torbay Road St. John’s, NL A1K 1A2 P: 709-722-0641 garlandauto@nfld.net

Future Clean Ltd.

Kelly Snow, Owner / Operator 5 Fred W. Brown Drive Paradise, NL A1L 0V9 P: 709-722-5326 kelly@yourfutureclean.com

Marie Hickey, Advisor 145 Kelsey Drive, Suite 100 St. John’s, NL A1B 0L2 P: 709-576-6243 F: 709-576-0941 marie.hickey@sunlife.com

Charli Junker, Designer/Owner 21 Queen’s Rd. St. John’s, NL A1C 2A4 P: 709-680-0379 charli@kitchendesignboutique.com

VP Foundation Inc. (Victoria Park) Gary Lane, Coordinator 10 New Gower St. St. John’s, NL A1C 5M2 P: 709-576-2309 gary@victoriaparknl.ca

Petro Service Limited

Heath O’Neill, Sales 38 Beclin Road, Unit 7 Mount Pearl, NL A1N 5B8 P: 709-685-1822 Oneill.heath@petroservice.com

Lian Morrison, Owner/Operator 96A Campbell Ave. St. John’s, NL A1E 2Z6 P: 709-693-3402 info@tinbirdproductions.com

Komatik Training Solutions Inc.

Chrissy Chiasson, Business Development Officer 169 Hamilton River Road, Suite 100 Happy Valley-Goose Bay, NL A0P 1C0 P: 1-866-466-5722 F: 709-896-5739 Development@nunacor.com

Source Atlantic Ltd.

Jay Lavigne, Branch Manager 38 Beclin Rd. Unit 7 Mount Pearl, NL A1N 5B8 P: 709-730-6759 Lavigne.j@sourceatlantic.ca

Sonia Byrne, CHRL

Talent Development Consultant P.O. 23226 Churchill Square St. John’s, NL A1B 4J9 P: 709-682-0996 coach@soniabyrne.com

HiTech Communications Ltd. Dean Noble, Regional Manager 15 Glencoe Drive Mount Pearl, NL A1N 4S4 P: 709-739-8300 F: 709-739-8305

Common Ground Coworking

Dave Lane, Executive Director 30 Harvey Road, Unit # 2 St. John’s, NL A1C 2G1 P: 709-682-0865 dave@workatcommonground.com

The Rooms Corporation

Donna Marie Humphries, Director of Finance 9 Bonaventure Ave. St. John’s, NL, A1C 5P9 P: 709-757-8015

DECEMBER: 2016 / JANUARY: 2017

Member Profiles

Dream Parties NL is owned and operated by Jennifer Lacey. Formerly known as Dream Princess Parties Newfoundland, we recently rebranded in order to reflect the growing list of Superheroes offered! As the island’s original princess and superhero birthday entertainment company, we’ve been imitated but never duplicated. Our singers and actors are genuine, ensuring each child receives the most personal and true-tocharacter experience. Time and time again, we’ve proven that when a princess or superhero attends your function, it ensures greater attendance. In addition to our princess and superhero experience, we also have a private party room located at 166 Water Street. There is a gift studio and we will also travel to functions anywhere on the Avalon. Invite one or more of our 13 characters to add some magic to your next grand opening, festival, customer appreciation day, fundraiser, tea party and of course, birthday party!

Petroservice is Atlantic Canada’s premier single ‘one stop’ source for all petroleum facility needs. As a full line petroleum equipment distributor and service organization, we can meet all your equipment needs, including installation and maintenance to ensure long term reliable operation.

VOLUME 31: #6

Our wide network of industry professionals and our growing pre-screened database allows us to bring the best and brightest candidates to businesses across Canada. If you are looking for headhunters that will go the extra mile, Jump Recruitment Specialists is right for you.

We offer: •B oardrooms with teleconferencing and audio visual equipment •F ull-serviced offices with no contract •V ersatile meeting rooms •V irtual Services (business address, administrative support, communications) •C omplimentary WiFi, use of Kitchenette & unlimited Refreshments as well as Receptionist to greet your clients

Contact: Andrea Hogan Tel: 709-725-0937 or 709-576-0980 Email: andrea@jumpcareers.ca Web: www.jumpcareers.ca

Contact: Kim Hickman Tel: 709-576-4349 Email: info@businessportals.ca Web: www.businessportals.ca

Did you know that video marketing increases your search rankings on Google? Or that colored visuals increase potential clients willingness to view a piece of content by 80%?

Prima Information Solutions Inc. (Prima) was established in St. John’s, Newfoundland and Labrador in April 1995 and has been growing and innovating ever since. Prima is a leading expert in the field of Data and Asset Management across Canada. Our qualified team includes: Information Management Professionals, Project Managers, Business Analysts, Trainers and Technical Consultants. Through its alliances with a select group of companies, we are proud to offer a comprehensive portfolio of products that meet and exceed the constantly evolving and increasing data management demands of today's business community.

Tin Bird Productions is a local business that creates professional, high quality photos and videos for use in advertising.

Some of our most popular services include: • Photography for websites, social media and printed material • Commercials for television and online advertising • Training videos • Aerial photography and videography • 360° photography and videography

Our Newfoundland & Labrador based sales team is dedicated to servicing the needs of the local market.

Contact: Heath O'Neill Tel: 709-758-4217 Email: sales@petroservice.com Web: www.petroservice.com

Caledonia Place on Quidi Vidi Road offers small boutique professional offices and small boardroom. Our second location on Church Hill offers a variety of cosmopolitan offices, boardrooms and meeting rooms, next to parking!

We focus on connecting people and businesses to ensure the right job match. Finding great talent using contemporary methods combined with a personal, hands on approach Jump has earned its place as one of the top-notch recruiters in Atlantic Canada.

Tel: 709-691-3117 Email: Jennifer@DreamPartiesNL.com Web: www.DreamPartiesNL.com FB: www.facebook.com/dreamprincessparties Twitter: @dreampartiesnl Instagram: dreampartiesnl

Before, during and after the sale, we are always there when our customers need us. We have been servicing Newfoundland and Labrador since 1990 and our in-house factory trained technicians provide province wide support, 24 hours a day, every day.

Business Portals Inc. is an executive stateof-the art business space rental concept in two locations downtown, St. John’s, Newfoundland.

Jump Recruitment Specialists is an independent, creative thinking recruitment firm with offices in Halifax, Nova Scotia and St. John's, Newfoundland.

Work with our creative, professionally trained videographers to create your customized video and/or photos for your business! Tel: (709) 693-3402 Email: info@tinbirdproductions.com Web: www.tinbirdproductions.com FB: www.facebook.com/tinbirdproductionsinc Instagram: @tinbirdproductions

Contact: Brenda Prowse Address: 11 Austin Street, St. John’s, NL Tel: 709 -739 – 0765 Email: bprowse@primaharmony.com Web: www.primaharmony.com

I 39

the economy Newfoundland & Labrador

FLASH SHEET

Percent Change

Current Month

Same Month Last Year

Canada

Thousands

530.1

528.7

0.3%

1.2%

Thousands

229.1

235.2

-2.6%

0.8%

Percent

14.9

13.2

1.7

0.0%

All-Items (October, 2016)

134.9

129.7

4.0%

1.5%

Food (October, 2016)

144.9

143.4

1.0%

-0.7%

Energy (October, 2016)

164.6

149.2

10.3%

2.5%

All-Items excluding Food and Energy (October, 2016)

127.3

122.7

3.7%

1.9%

Tonnes

1,605,989 p

1,978,905

-18.8%

-21.2%

$ Thousands

808,208p

798,454

1.2%

2.8%

Number

3,193

3,406

-6.3%

-0.9%

Housing Starts, All Areas (3rd Quarter, 2016)

Number

456 p

552

-17.4%

-4.2%

Median House Price - Bungalows, St. John’s (3rd Quarter, 2016)1

Dollars

309,895

315,626

-1.8%

Barrels

7,129,100 p

4,004,574

78.0%

POPULATION: (Estimated as of July 1, 2016) LABOUR: Employed, Adjusted (October, 2016) Unemployment Rate, Adjusted (October, 2016) CONSUMER PRICE INDEX (2002 = 100):

VOLUME OF IRON ORE PRODUCTION: (September, 2016) RETAIL TRADE (NAICS): Unadjusted for Seasonal variation (August, 2016) NEW MOTOR VEHICLE SALES: (September, 2016) HOUSING:

OIL PRODUCTION: (September, 2016)

As of October 2015, major enhancements have been made to Royal LePage’s House Price Survey program. One major change is the Survey is now reporting median prices wheras previously average prices were reported. For more information contact the Newfoundland and Labrador Statistics Agency. Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance 1

BDO HELPS YOUR BUSINESS NAVIGATE THE ECONOMY As one of the leading accounting, tax and advisory firms in Canada, we offer a breadth of expertise, innovative thinking, and valuable insight to every client who walks through our doors. Whatever your business is facing, we can help you take advantage of your opportunities and achieve success. People who know, know BDO.SM Assurance | Accounting | Tax | Advisory 200 – 53 Bond St, St John’s NL 709 579 2161 www.bdo.ca

DECEMBER: 2016 / JANUARY: 2017

Steers Insurance Limited. Now proudly serving our clients from 99 Airport Road.

1-877-4-STEERS | steersinsurance.com