St. John's Board of Trade Business News Feb./March 2017

Business News

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MEET 2017 CHAIR

DOROTHY

KEATING FEBRUARY/MARCH: 2017

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Chair’s Message By nature I am a positive person. Just ask my clients, family, and friends. I don't dwell on the negative, but look for the positive in everything.

Don't get me wrong, I am very grounded in reality and have been known to be accused of being the string to my clients’ balloon when I point out risks associated with their business ventures. I am also not saying that we should ignore the fiscal reality that we are currently in, however, if you don't have the hope that there is a solution then you will never find it.

CHAIR

DOROTHY KEATING

Positivity creates possibility As the new Chair of the St. John’s Board of Trade, I have been asked a few times, “why would you want to do that?” The context of the conversation is usually centered on the fact that 2016 was a challenging year for businesses and this year looks like it will be similar.

My answer to the question is “I’m really excited. I have never been known to back down from a challenge.” It’s in the difficult times when the business community needs their leaders to step up and enhance the community. It’s an honour to serve in this role, especially now.

It is my personal philosophy that if you can see the possibility, then you can achieve it. Success takes patience, fortitude, a solid plan, and the discipline to stay the course. It’s easy to be a naysayer, sit on the sidelines and point your finger and criticize those who try. It's far more difficult to look for opportunities, take the risk, and invest in people.

Being in business brings challenges.

Economies go through cycles and we live in the age of disruption. Technology is pervasive and creating newer and more efficient ways to do things. The best thing that we can do at the St. John’s Board of Trade is to make our members as resilient as possible so they are able to weather any disruption that comes their way.

The Business Development Summit that we held in February highlighted the Power of Possibility. Members who attended the conference had the pleasure of listening to some fantastic home grown success stories from speakers such as Ken Bennett of Johnson Inc. and Brendan Paddick of Columbus Capital Corp. They shared their experiences, insight and stories of persistence and passion for their businesses and talked about how that translated to success. Johnson’s is a huge success story, serving clients across the nation out of St. John’s. President Ken

Bennett talked about their commitment to the province and their plans to continue growing. Ken and Brendan both noted that Newfoundlanders and Labradorians have tremendous sense of place, their culture, which has given their companies a competitive advantage.

We have so many viable industries that can allow our economy to continue to thrive. Our fishery is as diversified as ever and with the pending trade agreement with Europe, our fish exports will be able to enter tariff free, in one of the wealthiest and highest fish consumption markets in the world. There are also up and coming innovative companies that are doing amazing things, and many of them, I am proud to say, are our members.

The nature of our economy is changing and we can no longer expect large mega projects. Don’t get me wrong, nonrenewable resources like oil and gas and minerals will continue to be a big part of our GDP for years to come, but now is the time for our small and medium sized businesses to take up the mantel. One of the takeaways from Brendan Paddick’s address at the Business Development Summit was “You don’t predict the future, you enable it.” Our entrepreneurs are a big part of enabling our economic future. We need them now, more than ever.

We need to focus on our many strengths as a province and capitalize on them. Our culture of being persistent and hardworking while not taking ourselves too seriously is our competitive advantage.

We need to rely on being world class and become the go-to experts. Our history has shown us to have tremendous resilience and resourcefulness. We have to remember this fact and use it as a positive force to propel us forward. Positivity creates possibilities. I look forward to highlighting and discussing this further during my year as Chair of the St. John’s Board of Trade.

Business News Focusing on auto insurance

Amanda Dean Vice-President, Atlantic Insurance Bureau of Canada

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table of contents FEBRUARY/MARCH: 2017 VOLUME 32: #1 Business News is a publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Meghan Drover Printed by: Transcontinental Media Layout: image4 ST. JOHN’S BOARD OF TRADE EXECUTIVE Dorothy Keating Andrea Stack Janis Byrne Andrew Wadden Des Whalen Kendra MacDonald

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Treasurer

BOARD OF DIRECTORS Janine Browne Jon Drover Norm Dimmell Justin Ladha

Lynn Healey Don-E Coady Melissa Royle Shirley Smith

STAFF Nancy Healey

Chief Executive Officer

Margie Davis

Account Executive

Wanda Palmer Account Executive

In this issue . . .

Chair’s Message.......................................................................................................... Inside Front Cover IBC Cover Story................................................................................................................................................. 2 Chair Cover Story............................................................................................................................................ 4 Upcoming Events............................................................................................................................................ 6 Point of View..................................................................................................................................................... 8 Your Executive.................................................................................................................................................. 9 Your Board of Directors............................................................................................................................ 11 2017 Business Development Summit............................................................................................... 16 Ambassadors.................................................................................................................................................. 18 The Resilience Initiative........................................................................................................................... 20 Member Benefits.......................................................................................................................................... 22 On The Job....................................................................................................................................................... 24 Around the Board......................................................................................................................................... 28 Working For You............................................................................................................................................ 29 Member News................................................................................................................................................ 30 New Members................................................................................................................................................ 32 Member Profiles............................................................................................................................................ 33 The Economy.................................................................................................................................................. 34 Feature Editorials Local Design Inspiration................................................................................................................................... 3 Are You Interested ......................................................................................................................................... 15 All Roads Lead to Galway ............................................................................................................................. 21 Are You Planning? .......................................................................................................................................... 26

THIS COULD BE THE MOST IMPORTANT TOOL YOU’LL EVER USE.

Rhonda Tulk-Lane Policy & Advocacy Specialist Lorraine Ennis

Business Affairs Manager

Jackie Bryant-Cumby Member Relations Administrator Brendan Hagerty Labrador & Labour Market Specialist Jennifer Chaytor Manager, Finance & Compliance Lesley Galgay Resilience Specialist Meghan Drover Communications & Advocacy Specialist ST. JOHN’S BOARD OF TRADE 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: 709.726.2961 Fax: 709.726.2003 E-mail: mail@bot.nf.ca www.stjohnsbot.ca

1-877-440-4433

IBC’s Top Priority in Atlantic Canada Auto Insurance in Newfoundland and Labrador These positive characteristics have been more important than ever in recent years as the province has struggled with a sagging economy. Major construction projects have dried up and unemployment has risen. Restaurants and shops are less busy than they were just a few years ago, and the real estate market has cooled.

We know the impact on provincial coffers as well, as seen by the ever-moving provincial debt counter on the St. John’s Board of Trade website. $14.1 billion…and counting.

But, here’s the good news – the same strength and resilience showcased in Come From Away appears to be alive and well, based on some recent survey findings.

AMANDA DEAN Vice President, Atlantic, IBC

You’ve likely heard that Newfoundland and Labrador is now on Broadway. The musical Come From Away tells what happened when 38 planes with 6,579 people were re-routed to Gander on 9/11, and how the locals welcomed them for a weeklong stay in the town. The show is a tribute not just to the friendliness and bigheartedness of the people of this province, but of their resourcefulness, adaptability and strength as well.

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In January the Business Development Bank of Canada issued a report about optimism levels of business owners around the country, and those from Newfoundland and Labrador were among the most optimistic in the country.

As reported in the CBC, a full 83 per cent of provincial businesses expect their revenues to increase in 2017, as compared with 69 per cent across Canada and 75 per cent in the entire Atlantic region.

I would like to share this optimism for my industry but, when it comes to auto insurance, the outlook remains poor in the province. The product is not working for consumers or insurers – and legislative change is needed very soon or we may be headed for a crisis.

Auto insurers in the province pay out 92 cents in claims for every dollar received in premiums. Once operating costs are added in, auto insurance becomes a money-loser with a -28% ROE. Raising premiums are not the answer because Newfoundlanders and Labradorians already pay too much. The average auto premium in the province is more than $1,100, as compared to around $800 in all three Maritime provinces.

The reason is clear – costs are much higher here. In fact, the average bodily injury claim in NL is close to $70,000 whereas the amount is closer to $50,000 everywhere else in the region.

The root of the problem? We are not about to presume anything. What we do know is that what has been working, is not any longer. It will take research and close examination of the auto insurance product to come to a solution. Our industry is waiting with eager anticipation for government to work with us on such a review. Business owners understand risk management and the important role that insurance plays. It exists to protect homes and businesses in the event of financial hardship. We buy it with the hope of not having to use it, but it’s there when we need it. It helps to ensure businesses don’t go under when disaster strikes, and it protects homeowners and drivers alike.

You also know that insurance is essential to the province, as an economic driver and source of jobs.

With optimism about the economy just starting to turn around, the last thing consumers in this province need is more expensive auto insurance. As part of its election platform, the Liberal government committed to look at auto insurance, and it is essential that we hold them to that promise. They were understandably preoccupied with other economic matters throughout 2016, but it is absolutely critical that they turn their attention to auto insurance in 2017. Insurance Bureau of Canada is requesting government conduct their promised review of auto insurance with a view to making much needed changes as soon as possible.

Failure to do so will likely lead to an affordability crisis.

We have heard from you, and some of your business colleagues about the pressures that have turned into high premiums. We have had some good discussions. But we need to hear more.

Tell us your concerns or ask questions regarding auto insurance by emailing us at: NLAuto@ibc.ca

BUSINESS NEWS FEBRUARY/MARCH: 2017

local design inspiration of cooking ranges out of France. It was really important the cabinets were locally made as past clients were complaining (and rightfully so) about turn-around times from out-of-province suppliers and small issues were difficult to rectify in a timely manner. After visiting a few Newfoundland cabinet construction companies, we decided on one about an hour from the city. With an easy to work-with staff we could easily build our own brand.

We began the renovation in October and haven’t looked back. A boutique style showroom with sparkling granite countertops, layered finishes, to-die-for lighting and hand-made, local cabinetry.

The idea was spawned when one day I realized I was driving all over the city meeting clients at various retail locations, making multiple appointments trying to find that perfect tile, lighting, cabinetry, and the list goes on. As you can imagine, this was causing a lot of misused time, time that could be spent coming up with designs and unique ideas. If only I had all of these things under one roof… Why not open my own boutique, full of my favorite materials and products I know that clients want!?

I must confess that sourcing of the materials was the fun part. I went local whenever possible, with lots of faucets, countertops, tiles and some hardwood from colleagues at already established and lovely locations. The idea is to give choice but not an overwhelming amount if that makes sense. I want clients to feel relaxed and excited to choose finishes for their new spaces like cabinet color, countertop, hardware and backsplash through multiple samples and existing images from sites like Houzz or Pinterest and my portfolio. Inspiration is key to the boutique.

Handmade hardwood flooring from BC which is an exclusive line carried by the boutique, boasts character that can’t be duplicated. Granite countertops from Italy and Brazil glimmer under a favorite brand of lighting imported from the US. We also have access to La Cornue, a stunning line VOLUME 32: #1

Digging more deeply into the business side of things, ‘by appointment’ seemed to be working for my clientele at Your Space Our Design so we ran with that for the new boutique. Four months in and we are offering each client personalized service and one-on-one gallery style treatment.

While they browse the inspiration wall, sipping a latte or cappuccino made by us, they have the opportunity to ask questions and get the story behind the products and ideas with zero interruptions.

Don’t forget the fabulous team! Ryan Peyton, my business partner is a contractor and brings in business through his contacts and clients. This also allows us to offer contracting, design and installs under one roof. Joshua Hackett brings a decade of kitchen design experience to the boutique, having designed and overseen cabinet installs of hundreds of kitchens, there are no surprises as we have processes and procedures in place. Joshua also provides functional and beautiful designs using the latest in kitchen design software, sells cabinetry

CHARLI JUNKER Designer and provides lighting, flooring and countertop suggestions. This is my 12th year as Designer and Owner of Your Space Our Design and the company is full steam ahead providing kitchen and bath design, furniture layouts, lighting, flooring and paint selections and lighting plans. Building such a strong team and streamlining the process has really made things simpler and has allowed me to focus on the design aspects of the business which I love!

Here we are in February with multiple kitchens completed and many other projects in the queue. We also design and install custom vanities, closets, mantles, bars and built-ins and anything cabinetry related. What separates us is a unique style of design-to-construction where the client is involved every step of the way.

The showroom is now completed and we are booking appointments to come in, have a coffee or tea and discuss your project with us!

Contact Charli at Location: 21 Queen's Road Tel: 709-576-2442 Web: yourspaceourdesign.ca

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Dorothy Keating, Chair, St. John’s Board of Trade 21 Questions What is your full name?

Dorothy Marie Keating

Where are you from and where is home today?

I was born and raised in Torbay and I currently reside there with my husband and two daughters.

Where did you go to school?

Holy Trinity (Torbay) and then I went to Memorial University and completed my Bachelor of Commerce Degree. After completing that I proceeded to obtain my C.A. (Chartered Accountant) designation through the Atlantic School of Chartered Accountancy.

Tell me a little bit about your family.

My husband is David Nesbitt and we have two daughters Grace (18) and Olivia (16).

What did you want to be when you grew up?

I wasn’t planning to be an accountant [laughs]. Originally I was planning to be a lawyer. I was going to do my French degree and then I was going to do my law degree. When I got into university, the way French was taught didn’t work for me so I looked to change my path. My father recommended that I pursue a business degree and when I had to choose my first work term I tried accounting as I liked the courses and did my first work term with Noseworthy Chapman and that started me on my career as a CA. What was your first job growing up?

My very first job that I had was to do demonstrations in Sobey’s for Maple Leaf Meats. My father had a friend in marketing with the company and they needed someone to do the demonstrations of their product in the supermarket and so I became the bubbly young lady that convinced you that you needed to buy Maple Leaf hotdogs.

The partners from Noseworthy Chapman pose for photo during their helicopter tour of the Grand Canyon

What do you do with your spare time?

Depends on how much spare time. David and I spend a lot of time running the girls around to their activities. So, if it’s just in the evening, the two of us have a tendency to just relax with a glass of wine reflect on the day’s activities. To decompress, I usually like to read a book.

We also love spending time with our friends and socializing.

If it’s a longer span of time, we like to go places, travel and explore. We usually let the girls decide where they want to go for family vacations. I’m an adrenalin rush junkie and Dave likes to relax more.

For our last vacation we were on a cruise ship with a rock-climbing wall, zip lining and a surfing simulator so it was a happy medium for Dave, the girls and myself. I’m in Calgary in June and looking forward to seeing if I can try my hand at tandem hand gliding in Banff. Hopefully I’ll survive that to finish off my year as Chair.

What do you think are your best and worst qualities?

My best and worst quality is that I say what’s on my mind. It’s my best quality and my worst quality.

my dad. Basically, I guess my motto is to learn from what I have done today to do better tomorrow.

What is your biggest fear?

In my personal life it would definitely be if something terrible happened to someone in my family. Professionally, I am fearful that someone would really really need my help and I couldn’t figure out a way to help them. That would really bother me.

Name someone that has had a profound impact on you as a leader?

There have been a number of people that have had a tremendous influence on me in my career. From their example I have taken bits and pieces of everyone’s style to create my own style [of leadership]. For example, John Chapman retired partner with Noseworthy Chapman,. was, and still is today, very client driven and client focused. He is very focused on helping his clients.. So being there for someone when they really need you is something I have taken from him. When I was at KPMG, Gail Hamilton was a partner there and she was really good at balancing a great career with a great family life and that was something I learned from her. When I

Who would you least likely want to be stuck in a boardroom with? [laughs] Donald Trump. No, but seriously, it would have to be a close-minded person, because I’m not a close-minded person. I think I would find that frustrating.

Dorothy salmon fishing in Eagle River, Labrador

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What is your personal motto?

If I find myself in a situation or circumstance that I didn’t want to be, what I always do is say “How did I get here?

And how do I make sure I never get there again?” That is something I learned from

Our thrill-seeking Chair zip-lining in British Columbia

BUSINESS NEWS FEBRUARY/MARCH: 2017

was at F.P.I, Graham Roome was someone I reported to and he had a really good sense of getting to the gut of what was wrong and then figuring out a plan to go forward. He also had the courage to say if something wasn’t working and to sever it.

There are just a ton of people that have contributed to what I think is my core value system now.

My parents have also taught me a lot about resilience. My dad was in construction and that can be a challenging business with highs and lows and ups and downs. There’s a ride up but you do that cautiously remembering that at some point there will be a ride down and you have to save for a rainy day.

What is one characteristic you believe every leader should possess?

Integrity. You have to have integrity.

What motivates you?

Success. I like to be successful. I am fortunate to have success. I have healthy children, and family. I have a phenomenal place of business and I work with partners who are exceptional at what they do. We are fortunate to have a really great team.

It all comes with diligence and work. It’s not easy.

What is your definition of success?

Success for me is being able to solve people’s problems and contribute in some way to their success. Success is being able to use the talents that have been given to me to make someone else’s life better whether that is through work or volunteering. And in turn, that makes my own life richer.

What is the most difficult thing you have ever done?

Terminate someone. For anyone in business, it is one of the toughest things someone can do. Especially when it’s not because of performance and it’s because of the economy and you have to downsize.

It’s excruciating to have to make those decisions. But if you do it properly and with respect and help them in the next stage then they could actually be better off for it.

What are some professional accomplishments that you are proud of?

The way the accounting profession works is heavily based on mentorship and helping students along the program to help them get their CPA designation

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Dorothy and her husband, Dave, with their two daughters Grace (l) and Olivia (r)

(Certified Professional Accountant). I feel really good about helping individuals build a great career and that I have contributed to that. I have never made a list of those I have helped, but if I did, there are a lot.

important to make that contribution to the business community. From my line of work, I see it as helping. I also see the board as being the voice of business on important issues when your own voice isn’t loud enough.

I have also always tried to give back to my profession through the CPA Institute. I have served on a committee and chaired their board twice and I am grateful for having the chance to do that.

What have you learned since becoming involved with the Board of Directors at the St. John’s Board of Trade?

The advocacy work. I think most members do not understand the tremendous amount of value that is in the advocacy work that is conducted. It is important work and it has made a difference to our members’ bottom lines. While most people say they join for the networking, I have really learned that there is a vast richness of knowledge that you can get from being a member of this organization. You get out of it what you put into it.

From a business perspective, our firm has grown from about 14 people in 1984 and we have over 50 staff now. We’re the largest local firm in the province and we have tremendously knowledgeable and talented individuals on our team.

I am also really proud of helping some of my clients through some very difficult situations and help them figure out their path forward to success.

How did you get involved with the St. John’s Board of Trade?

The firm has been a member since the 1980’s. At our office, it is just a natural thing to participate in. But even when I worked in other organizations, they were members as well, and I liked going to the events. I liked networking and I like people. You get interesting ideas just from talking to people. The more people you talk to, the more enriched you become.

Why did you decide to become more involved with the St. John’s Board of Trade at the executive level and eventually become Chair?

At first it was something that was suggested to me by one of my colleagues so I thought I would try it out. I became more involved and educated as to what goes on there and really liked it. I think it’s

What is your goal for 2017 as Chair?

We need entrepreneurs and I would really like for people to realize that they can start a business. We need people to start businesses in our province and to drive the economy. There is a tremendous amount of opportunity even in this difficult time. I want people to want to be entrepreneurs and to see it as a viable option.

Dorothy, her two daughters, and their friend take a selfie while attending the Adele concert in Montreal

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upcoming events

We encourage all members to register online. Visit www.stjohns.ca/events to register for any of the events listed.

Gen YYT Mixer – Frontline Laser Tag

Gen YYT, the Young Professional Networking Group, will kick off its first mixer of the year at Frontline Action Laser Tag. Registrants will be exposed to many different games offered through the facility such as the standard Laser tag, Archery Tag and new iCombat. Pizza will be provided and bar services will be provided by Quidi Vidi Brewery. Come test out your laser accuracy in this evening of fun activity.This is a Bring a Friend event!

Date: Thursday, February 16 Time: 4:30 - 6:30pm Location: Frontline Laster Tag, 10 Pearl Place Cost: Included as a benefit of your membership

Think Tank

For over a decade the St. John's Board of Trade has hosted its annual think tank, an opportunity for committee members and general members to come together and share updates, dialog about the economy, debate and to suggest priorities for the current year.

This year once committee priorities are determined we will focus on the Board's value proposition and how to communicate this to our members.

Date: Monday, February 20 Time: 9:00 - 11:00am Location: Husky Energy Easter Seals House, 206 Mount Scio Road Cost: Included as a benefit of your membership

Chair’s Inaugural Reception

The St. John’s Board of Trade is pleased to welcome Dorothy Keating as 2017 Chair of the Board of Directors. We would like to invite the entire membership to celebrate Dorothy’s Inauguration. This is also an opportunity to thank all of our volunteers and members.

Date: Thursday, February 23 Time: 4:30 - 6:30pm Location: Sheraton Hotel Newfoundland Cost: Included as a benefit of your membership

Express Entry

Sean Morency, Employer Liaison Officer with Immigration, Refugees and Citizenship Canada, will present and take questions on: • How employers can get information and guidance about • Who is allowed to work in Canada • Options for recruiting assistance via Canadian offices overseas • Programs and processes for allowing foreign workers to work in Canada, as temporary or permanent residents • Temporary resident status – work permits, temporary resident visas, renewals, changes of employer • How the Express Entry system works and an update on changes to the system • Job offers and provincial/territorial nominations • Invitation to apply and how to submit an application Date: Tuesday, February 28 Time: 9:00am - 10:00am Location: EB Foran Room, City Hall Cost: Included as a benefit of your membership

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Embracing change and 'thinking big' in a Global Economy

We cannot let current economic conditions scare us from preparing to succeed in the global economy. Traditionally, Newfoundland & Labrador has exported its bounty to the world and the balance of the 21st century will be no exception. Seamus will share his insights and experiences gained as a global citizen and, in particular, discuss key policy initiatives, such as the Atlantic Growth Strategy, designed to help Newfoundland and Labrador succeed in a global marketplace.

From immigration, oil & gas, education, and CETA, Seamus will share his perspective on the opportunities and challenges ahead.

Date: Friday, March 3 Time: 12:30pm networking; 1:00pm luncheon Location: Ramada St. John's, 102 Kenmount Road Cost: $50 members; $99 non-members

Diversity, Innovation and the Bottom Line of Business

Have you made enough money today? Want to increase your bottom line?

Join Award Winning International Diversity expert Sean Wiltshire for an engaging and entertaining session on how diversity can build your bottom line. We all want to be more innovative, diversity can help with that. Learn how the changing demographics of Canada are changing the face of the Canadian workplace. Are you ready for Change? Sean uses real life example from his 25 year career that takes the complex issue of diversity and demonstrates how you can build and create innovative processes that lead you to be a better decision maker for your business.

It make Good Business ¢ents!

Session Learning Goals • Learn about how diversity improves innovation in the workplace.

• Learn about the changing demographics of the workforce and how those changes may affect you.

• A better understanding of what diversity means to business, and how it can affect your bottom line.

Date: Thursday, March 30 Time: 12:30pm networking; 1:00pm luncheon Location: Bally Haly Country Club, 100 Logy Bay Road Cost: $50 members; $99 non-members

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point of view

Opinions expressed in articles are not necessarily those as held by the St. John’s Board of Trade.

Special Purpose Property (SPP) Municipal Taxation and why businesses should be concerned Because of the fair and equitable nature of the market value form of property tax, it is the form of property tax recommended by impartial and knowledge people such as the International Association of Assessing Officers, the Canadian Property Tax Association and tax policy experts in Canada and around the world.

There are three main ways in which Municipal Assessors determine real estate wealth (i.e. determine the market value of land and buildings) – comparative sales, income capitalization and cost of building construction less physical, functional and economic depreciation plus land value.

MICHAEL CROSBIE The Province of Newfoundland and Labrador (NL) is considering another attempt to tax some businesses and taxpayers for municipal property taxes at a higher, “special purpose property (SPP)” value than other businesses and taxpayers who will be assessed by market value.

This type of taxation has been stuck down by the NL Supreme Court on two previous occasions as being unfair, discriminatory and arbitrary. This, in my opinion, is another attempt by the Province of NL and its Municipalities to tax property owners that will result in unfairness and likely be bad for the Provincial economy.

Presently, all property owners are taxed for property taxes based upon an assessment of the market value, or value in exchange, of their land and buildings.

(Market value often means reproduction cost of buildings less all forms of depreciation, plus land sale value.) Market value taxation is taxation based upon a person's real estate wealth. It is not taxation of how much a person likes his property or how much he would pay to keep it; and not the value of how useful the property is to its owner (not value in use). Under this form of property tax, people who have more real estate wealth (a higher market value) pay a greater amount of the cost of Municipal services.

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What I understand and consider the Government of NL and its Municipalities to be currently planning is to create a system unique to this Province, a system where some property owners, those that are deemed “special”, will not pay tax based upon their real estate wealth, but rather based upon the cost of construction of their buildings regardless of what amount that building would sell for.

In this new unique system, some properties, those that are somehow special or have special designs, will be assessed for property tax based upon cost of construction less only physical depreciation instead of cost of construction less all forms of depreciation - physical, functional and economic.

SPP Municipal taxation is a non-market value system of taxation and it is a discriminatory system of taxation.

SPP taxation treats two municipal residents who use the same amount of municipal services unequally, charging the one who has less real estate wealth more for the same municipal services. This is municipal discrimination.

The International Association of Assessing Officers (the “IAAO”) is the international organization which represents assessors worldwide. The IAAO’s “Standard on Tax Policy” at section 4.2.1 states: Non-market value systems should be rejected as a model because they deviate from the basic principle of ad valorem [wealth] taxation and tend to be less equitable for all property taxpayers.

(Emphasis added.)

Thus the international organization which represents assessors worldwide is against SPP taxation.

Similarly, the leading Canadian municipal tax organization, the Canadian Property Tax Association (CPTA) in its “Statement of Policy” states that: Assessment of real property should be based on market value, provide fairness, equity, simplicity and predictability, and be economic to administer. (Emphasis added.)

Valuation based upon what it cost to construct a building less only physical depreciation ignores whether the property will sell for an amount anywhere near the magnitude of that construction cost.

What if the cost to construct a building is appreciably higher than what that building and land today will sell for to any purchaser in the marketplace?

For example, imagine the cost of reconstructing Memorial Stadium, a fish plant, a pulp mill, a recreation facility/ former church or an airport as opposed to what that building would sell for to any purchaser.

In my opinion, higher taxation of special purpose properties, properties that are somehow special or have special designs, has the distinct potential to discourage any property owner or business who has a “special” property from doing any new construction. SPP taxation also has a high potential to discourage these “special” owners and businesses from continuing to operate, or from setting up shop at all, in NL. In this manner, this ‘unique to NL’ system of SPP municipal taxation has the distinct potential to be bad for the NL economy.

If a person’s property will not sell for much money, but would cost a lot to reconstruct today, then that person does not have much real estate wealth.

This why all business should take notice and why Special Purpose Property taxation should be objected to by every business in this Province.

BUSINESS NEWS FEBRUARY/MARCH: 2017

Your Executive DOROTHY KEATING CHAIR

Dorothy Keating is a Partner with Noseworthy Chapman in St. John’s which is the largest locally owned Chartered Professional accounting firm in the province. Dorothy’s career has spanned both public practice and industry and she has been a trusted business advisor for over 20 years, bringing her knowledge to entrepreneurial, multinational and non-profit clients of all sizes in Newfoundland and Labrador. Her primary areas of service to her clientele include audit and assurance, finance, taxation, mergers and acquisitions and business advisory services.

Dorothy graduated from Memorial University with a Bachelor of Commerce degree and obtained her Chartered Accountant (CA) designation in 1992. She was elected as a Fellow of the Institute of Chartered Accountants in Newfoundland and Labrador in 2012 in recognition of her contribution to the community and to the profession. In January of 2015 Dorothy received her FCPA, CA designation on merger of the three accounting professions.

Dorothy has been involved in many volunteer and community activities including serving as a Board Member of the Faculty of Business Administration Advisory Board, Finance Chair of Holy Trinity Parish, Torbay, past Chair and Board member for the Association of Chartered Professional Accountants and the Institute of Chartered Accountants of Newfoundland and Labrador and also serving for eight years as a municipal councilor with the Town of Torbay.

ANDREA STACK SENIOR VICE-CHAIR

Andrea Stack is a Portfolio Manager and Investment Advisor with The Stack Team at CIBC Wood Gundy. Andrea helps clients navigate the complexities of managing wealth and works with them to provide financial, investment and estate plans tailored to their individual needs. After completing her Bachelor of Commerce degree Andrea worked in Toronto for a few years in the investment industry before deciding to return home to Newfoundland. She completed her MBA at Memorial University and started work as an Investment Advisor in 2000. She is a Fellow of the Canadian Securities Institute having completed her Canadian Investment Manager and Certified International Wealth Manager designations. She has also completed the Chartered Life Underwriter and Certified Financial Planner designations.

In addition to the Board of Trade, Andrea is a board member with Hope Air and the Dr. H. Bliss Murphy Cancer Care Foundation. She is also an active member of the Rotary Club of St. John’s Northwest. She served as their Club President in the 2010-2011 Rotary year, and is a recipient of a Paul Harris Fellow, given by Rotary in recognition for her service.

JANIS BYRNE FIRST VICE-CHAIR

Janis Byrne is Chief Legal Officer to the Pennecon Group of Companies. After graduating from Memorial University in 1991, Janis obtained her LL.B from the University of Windsor in 1994, and her LL.L from the University of Ottawa in 1995; she was admitted to the Law Society of Newfoundland and Labrador in 1996.

After practising with Poole Althouse in Corner Brook, NL from 1996 to 1999, Janis joined the Pennecon Group, and has been responsible for establishing and managing the legal department.

Her practice is primarily corporate/ commercial and real estate.

She is a past president of the Canadian Bar Association (NL Branch) and recently served on the Executive Committee of the Canadian Bar Insurance Association, a national not-for-profit corporation, which arranges for the provision of a wide range of insurance products to members of the legal community.

Janis served two years as a director with the St. John’s Board of Trade. She served six years on the Board of Directors for the Ches Penney Family YMCA. She was formerly a member of the Rotary Club of St. John’s East, and a Director with the St. John’s SPCA. Janis enjoys yoga, playing golf, travel, and hanging out with her partner, Steve Wedgwood, and their two dogs.

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Your Executive ANDREW WADDEN SECOND VICE-CHAIR

Andrew has been a Director with the St. John’s Board of Trade since January of 2014 and he is a Partner with the law firm, Wadden Peddigrew Hogan.

Andrew graduated from Memorial University in 1997, and from Dalhousie in 2002. Andrew was recognized as Valedictorian for his graduating class from Dalhousie Law School while also receiving the HG Puddester Award for his demonstrated academic and leadership ability.

His experience spans many years having worked as an associate in one of the region’s largest firms, as in-house counsel for a large insurance company, and now as a founding partner of Wadden Peddigrew Hogan.

In the community Andrew plays an active role in the Royal St. John’s Regatta as both a rower, and Committee member. He currently serves on the Boards of Clean St. John’s, and Quintessential Vocal Ensemble. He has served with the Holy Heart of Mary Theatre Advisory Board, Big Brothers and Big Sisters, and chaired the Alternative Dispute Resolution Section (NL) for the Canadian Bar Association. Additionally, he has taught at Memorial University in the faculty of Human Kinetics and Recreation on the legal aspects of recreation and risk management.

In 2014, Andrew was awarded the Rotary St. John’s Northwest Aidan Maloney Young Professionals Award. This award recognizes two young professionals, aged 25-40 years, who are doing great work in their community and who have potential to positively impact their vocations and communities in the future.

KENDRA MACDONALD TREASURER

Kendra MacDonald is a Partner in Deloitte’s St. John’s office where she leads the Atlantic Risk Advisory practice. Kendra is also the Lead Client Service Partner for the Government of Newfoundland and Labrador, and specializes in the areas of governance, cybersecurity, internal audit and risk management. Throughout over 20 years with Deloitte, Kendra has worked with a number of clients across multiple industries, small and large, public and private.

As a member of Deloitte’s National Innovation Council, Kendra is committed to raising awareness around the impact of exponential technologies including: advanced manufacturing, sensors and networks, robotics, cybersecurity, collaborative platforms and artificial intelligence, which can create new and exciting opportunities for businesses in Newfoundland and Labrador.

Prior to moving to St. John’s, where she now resides with her husband and two children, Kendra lived and worked in multiple Deloitte offices and countries including Ottawa, Montreal, the US Virgin Islands, Sydney, Australia, Hong Kong and Moscow, Russia. Kendra is Vice-Chair of Newfoundland and Labrador Association of Technology Industries (NATI), and she is also the Audit Committee Chair for BioCanRx, a national health charity. Kendra is also a graduate of the Royal Conservatory of Music in Toronto with an Associateship in Piano Performance and Piano Teaching.

DES WHELAN IMMEDIATE PAST CHAIR

Des Whelan is a partner in Training Works!. He has more than 25 years of experience in business with a strong background in management, human resources, training, and technology sales.

Des has brought a strategic sales and strong business planning focus to his business ventures.

Training Works! is a new company focused on workplace skills enhancement and human capital development in Newfoundland and Labrador.

Des is a graduate of Memorial University, with a Bachelor of Arts, majoring in economics, and holds a professional manager designation from the Canadian Institute of Management. In addition to his involvement with the St. John’s Board of Trade, he is the 2017 President of the Canadian Homebuilders Association of Newfoundland and Labrador. Des is also a strong believer in giving back to his community. He is a member of the Provincial Council of the Duke of Edinburgh’s Award Program, is involved with fund development in a number of non-profit organizations, and was a founding board member of the Newfoundland and Labrador Volunteer Hall of Fame. Des lives in Paradise with his wife Kerri, as well as daughters Sarah and Emma.

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Your Board of Directors JANINE BROWNE DIRECTOR

Janine is the Director of Sales with PAL Airlines leading a dynamic sales team for the largest independent airline operating in Eastern Canada, proudly serving 27 destinations.

Janine began her career in the not-for-profit sector before transitioning to the hospitality and travel industry where she fine-tuned her sales and leadership skills. A graduate of Memorial University’s Business Administration program, she has always been passionate about customer service, marketing and business development.

As a community volunteer, Janine is committed to assisting organizations focused on helping children and families in need. She has volunteered with many worthwhile organizations such as the Kids East Smart Foundation, The Children’s Wish Foundation and multiple Ronald McDonald House initiatives.

The St. John’s Board of Trade has played an integral role in Janine’s involvement with the business community in this city. She has served a full term as an ambassador and then as chair to the ambassador committee with the Board and has also served on the Annual Golf Tournament, the Member Value and the Business Summit committees. Janine is very much looking forward to serving as a director and contributing to the membership and the St. John’s business community in a new capacity.

NORM DIMMELL DIRECTOR

Norm is Vice President, Corporate Services for Emera Newfoundland & Labrador (Emera NL), a subsidiary of Emera Inc. (EMA:TSX).

Norm is responsible for corporate business relations and operational readiness of the Maritime Link Project, one of the most transformative High-voltage electrical interconnection projects currently being developed in Atlantic Canada.

Prior to joining ENL Norm’s career included a number of leadership, management, & strategic roles for Noble Denton, GL Noble Denton, and DNV GL’s Oil and Gas division spanning almost 20 years.

Having a love for all things outdoors, Norm is a past president of the Canadian Ski Patrol Terra Nova Zone. He is also a past board member of the International Association of Marine Warranty Surveyors and is currently an acting warden for Iron Ring Camp 20 for Corporation of the Seven Wardens Inc. Norm holds a Bachelor of Engineering in Ocean and Naval Architectural Engineering from Memorial University and is a Registered Professional Engineer in Newfoundland and Labrador.

JON DROVER DIRECTOR

Jon Drover is a St. John’s native. A software developer, he owns and operates Blue Communications Inc., a technology consulting company he established in 2004.

Blue Communications Inc. joined the St. John’s Board of Trade in 2006 and Jon has actively served on the Transportation, Municipal Affairs and Federal Provincial Affairs committees.

Jon has considerable experience in small business development: he opened Stoggers Pizza in 2005, was a founding partner with The Independent newspaper in 2003 and manages/performs with the band 709 since 2007. In addition, Jon is a founding partner in Yellow Environmental Inc., which designs and sells software and related products used in the recycling industry throughout Canada.

Jon holds a Bachelor of Business Administration degree (’98) and a Law degree (’03). He lives in St. John’s with his wife and three children.

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Your Board of Directors DON-E COADY (DC) DIRECTOR Founding partner and Creative Director of Dc Design House

Inc., an award-winning advertising and design company in St. John’s, NL (Ice award – website (’15); Ice award – campaign (’15); Business Excellence Award –- Community Spirit (’15) Two-term President of the Business Association of Newfoundland and Labrador (’13, ’14); Director with the St. John’s Board of Trade (’16); St. John’s Board of Trade winner for Volunteer of the year (’15); MusicNL Volunteer of the year (’14); Rotary Northwest Aidan Maloney’s Young Professional of the Year (’15).

Active supporter and contributor to our tech, creative and business communities and associations.

Co-founder of Mental Health Advocacy group Its Mental; Board member of the Boys & Girls Clubs of St. John’s; Advisory Committee member of R.E.A.L. Program; Board member of UnpossibleNL; Futurepreneur Canada Mentor; Entrepreneurs Network (E3) Mentor; St. John’s Board of Trade Connector Program participant; Celebrity Shave Team participant in YACC’s Shave for the Brave (‘15); Co-Founder of Positive Change Project; Founder of The Business Association of NL’s ‘Head Start’ Program; Marketing partner and host of TEDx St. John’s yearly event.

Singer/songwriter and musician (709, Mt. Scio); Event Emcee; Featured Cast in EntrepreneurNL, a six-episode lifestyle-documentary series about life in business and community in St. John’s, Newfoundland and Labrador appearing on NTV, Rogers TV, Eastlink and streaming services.

Dc is forever looking forward to creating, contributing and communicating big ideas that help make our city and province great!

LYNN HEALEY DIRECTOR

Lynn is a Partner in Ernst & Young’s Assurance practice, based in St. John’s, NL and has over 20 years of professional services experience advising her clients on financial accounting and reporting matters, as well as on capital transactions, corporate governance, internal control and risk assessment processes.

Lynn’s practice focuses on advising privately held businesses on capital, tax and financial reporting considerations, and she also provides audit and advisory services to several public sector government entities in the Province of Newfoundland and Labrador.

Lynn has extensive experience in advising entrepreneurs and privately held businesses on startup and capital related considerations, including raising, investing and optimizing capital, as well as succession and exit strategies. Lynn has also provided buy-side and sell-side due diligence services to strategic and private equity buyers across a diverse spectrum of industries, involving domestic and cross-border transactions.

Lynn is passionate about helping her clients succeed, supporting and mentoring younger professionals, and giving back to her community.

Lynn is the treasurer on the Board of Directors of Special Olympics Newfoundland and Labrador, a director on the Royal St. John’s Regatta Committee and is a member of the Practice Inspection Committee of CPA Newfoundland and Labrador. Lynn was previously the chair of the board of directors of the Newfoundland and Labrador Angel Network. She is a graduate of Memorial University’s Faculty of Business and holds a Bachelor of Commerce (Honours) and is a member in good standing with CPA Newfoundland and Labrador.

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Your Board of Directors MELISSA ROYLE DIRECTOR

Melissa is lawyer with the firm Benson Buffett and has a practice focusing in the areas of civil litigation and business law. She has experience in a number of specific areas including contract interpretation and dispute resolution, employment law, and privacy/access to information law.

Melissa was admitted to the Newfoundland and Labrador Bar in 2013. She is a graduate of the University of Toronto’s Faculty of Law, where she was awarded the Law Foundation of Newfoundland Scholarship for the Study of Law and the Reginald H. Brown Memorial Law School Scholarship. She also holds a Bachelor of Arts (Honours) in Political Science and History from Memorial University.

Passionate about both policy and politics, Melissa actively serves on the Board of Trade Federal/ Provincial Affairs committee and on the organizing committee of Equal Voice NL, a multi-partisan organization that promotes the political engagement and election of women. She volunteers with fundraising efforts of numerous community organizations including the Newfoundland Symphony Orchestra and Perchance Theatre. Melissa is also a frequent political panelist and commentator for the CBC Radio’s St. John’s Morning Show.

SHIRLEY SMITH DIRECTOR

Shirley is the Vice President Human Resources with The Cahill Group. She has dedicated the past two decades of her professional career to Human Resources and Labour Relations in the construction oil and gas industry, having been actively involved in all major oil and gas projects in Newfoundland and Labrador, including Hibernia, Terra Nova, White Rose and Hebron, as well as the Sable Offshore Energy project in Nova Scotia.

In her current role she leads the Human Resources and Labour Relations team for the Cahill Group for all locations across Canada. She is a driving force for promoting fairness, equality, diversity and respect, and recently introduced a new program to the organization called “Respect: It’s Everyone’s Job”. Her passion for her work and her ability to balance the needs of employees with the requirements of management and clients makes her a key member of Cahill’s executive team.

Shirley earned her Chartered Professional in Human Resources designation (CPHR) in 2005 and received the Award for Human Resources Excellence in the National Professional Practice Assessment through the Canadian Council of Human Resources Associations (CCHRA).

She has served as a Director on the board of the Human Resources Professionals of Newfoundland and Labrador (HRPNL) and Women in Resource Development Corporation (WRDC). She recently joined the new Board of Directors of the Iris Kirby House and has served on numerous committees.

JUSTIN LADHA DIRECTOR

Justin has spent his career in residential and commercial real estate development, sales, financing and management. As Vice President of KMK Capital Inc., based in St. John’s, he holds responsibility for all such areas within the KMK group of companies, with a focus on business development.

In addition to real estate development, Justin is active in the management of KMK’s engineering and property management firms. As well as his KMK-related directorships, Justin serves on the Board of Directors for Nalcor Oil and Gas and is an advisor for other not-for-profit entities.

Justin holds a Bachelor of Commerce Degree from Memorial University of Newfoundland and is a licensed Realtor.

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Dedicated to helping your business succeed Whether you need advice on tax planning, managing cash flow or strengthening your operations, our St. John’s office is ready to help.

Let’s start the conversation. kpmg.ca/stjohns

© 2017 KPMG LLP, a Canadian limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 15589

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BUSINESS NEWS FEBRUARY/MARCH: 2017

are you interested PlaceBuilder™ is all about making our communities better - a better place to live, to do business, to work, a better place in which to grow up and to grow old. PlaceBuilder™ is a trademarked method of economic development and community planning created

by Neil Dawe, President of Tract Consulting. It uses the triad of planning, branding and placemaking to enhance communities for residents and businesses alike: PlaceBuilder™ creates successful communities where people feel attached.

What differentiates PlaceBuilder™ from other economic development models is that it is focused on celebrating community distinctiveness, and having an understanding of what attaches people and businesses to place. Places for social gathering and resident interaction are a vital part of healthy communities. It is also recognized that aesthetics (the look and “feel” of place) and the maintenance of the natural and created beauty of that place is of great importance to those who wish to move to an area, and those who seek to stay where they live already. Communities that maintain place attractiveness - and the authentic character that residents and visitors desire – are more successful in retaining their businesses and residents. Finally, communities that are perceived as being open to everyone, having a sense of welcome to visitors, with a broad range of demographics in the community, make places people love.

At the core of the PlaceBuilder™ process is “placemaking”, and the “power of place” to make a “complete” community.

The PlaceBuilder™ process begins by engaging the community - Council, citizens and business owners - to identify core community values, and to arrive at a long-term vision for the community. It encourages the people of the community

to be proactive in defining its needs and its future.

The key outcome of PlaceBuilder™ is a prioritized work plan that identifies new development projects and initiatives within the community that have clearly articulated benefits, with costing and implementation schedules. For example, a development project might include improvements to the downtown to support and attract businesses, and to create a variety of places for people to interact. Whatever projects are identified, the success of PlaceBuilder™ is rooted in strong residential and business community support. The work plan identifies priority projects and initiatives for the community. It is specific and distinct to the town itself. Further, it seeks to confirm the measurable economic development impacts of each item implemented.

The PlaceBuilder™ Community Work Plan is not simply a shopping list, but rather a list of initiatives that have gone through a rigorous evaluation process. We end up with an understanding of what is feasible, what is affordable, and what is aligned with community strategic goals. It truly reflects the desires of business, residents and visitors.

Losing distinctiveness in a community has social and economic consequences.

Through PlaceBuilder™, distinct and memorable environments can be created, affording high community impact and involvement. The desired result is to foster belonging, community pride and stewardship by residents and businesses.

When you integrate physical design, community values, customs, and other singular characteristics that make Newfoundland & Labrador communities distinct and appealing, you create a sense of place. You create attachment. You create communities where people want to work, play, learn, grow old and flourish.

Neil W. Dawe Tract Consulting Inc. Tel: 709-738-2500 Email: neil@tract.nf.net Web: www.tractconsulting.com

1. The PlaceBuilder process has been officially endorsed by the St. John’s Board of Trade.

2. The model has been implemented in the Town of Portugal Cove St. Philips.

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BOT Conference Cover.pdf

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BUSINESS DEVELOPMENT SUMMIT

Business Outlook Conference and Trade Show

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THANK YOU for making the 2017 Business Development Summit a success!

We would like to thank the speakers who provided their valuable insights, to the exhibitors who showcased their local products and services to hundreds of visitors at the Trade Show and to all of our sponsors who made this event possible.

We look forward to seeing you next year!

THE POWER OF POSSIBILITY. FEB People. Passion. Persistence.

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ST. JOHN’S CONVENTION CENTRE

BUSINESS NEWS FEBRUARY/MARCH: 2017

Our Cyber Risk panel featured guest speakers Jon Seary of PC Network and Solutions, Tom Hickey of Wedgwood Insurance and Shelley Smith from Memorial University

Our Corporate Culture panel featured Brendan Paddick, Columbus Capital Corp, Alan Doyle, Dr. Andrew Furey, Team Broken Earth and Lynn Healy of EY.

Ken Bennett, President of Johnson Inc and St. John’s Board of Trade Chair, Dorothy Keating.

Gold Sponsors

Our #FutureOfWork panel and sponsor after their session. L-R: Dana Parsons, Genesis Centre, Carolyn Wakeham, BDC, Nicole Helwig, Memorial Universit, Lisa Browne, Stella's Circle and Don-E Coady, Dc Design House.

You could make your own truffles at the Newfoundland Chocolate Company Booth!

Official ribbon cutting.

Sheldon Button of VOCM about to interview Tina Taylor of Homeport Apartment Hotels during our Trade Show.

Reality Check Panel: Dr. Wade Lock from Memorial University and Tim Powers of Summa Strategies present on their outlook for our economy in 2017.

Summit Sponsors

Media Sponsor

Prize Sponsors

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Ambassadors Please welcome your 2017 Ambassadors. They are looking forward to getting involved, having some fun but most of all helping our members gain business exposure.

We asked them “What are you looking forward to most about being a Board of Trade Ambassador?”

Karan Nijhawan I wanted to become a Board of Trade Ambassador to help facilitate economic conversation in the province.

To be in a role that helps liaise the voice of business in Newfoundland & Labrador with those that are affected the most, is an honour.

Additionally, I wanted the opportunity to join a dynamic group of volunteers that are genuinely interested in innovation and collaboration, to identify solutions for our economic issues.

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Terri Reid Well, I love St. John’s and I love business – so what better way to combine the two than to get more involved with the St. John’s Board of Trade and become an ambassador.

I’ve been part of the Board of Trade for years. Not only do I enjoy their functions, socials and luncheons but I LOVE their mantra and what they’re trying to achieve for our business community. They are our voice!

Stephen Rowsell I became a Board of Trade Ambassador for a few reasons-- to get the most out of my membership and stay current in business matters in the city, to take advantage of the excellent networking opportunities to develop and grow within the St John's business community, and of course to help the SJBOT out any way I can.

Danny Reid I want to be an Ambassador because I have energy and capacity to offer, but also to ensure I never again allow myself to attend an event and simply sit and speak with those I know or came with.

I am new to the city so the growth of my personal brand is critical to my personal and professional success.

Blair Agnew I wanted to be more involved in the business community in St. John’s. I have been working in St. John’s for the past 8 years, being an Ambassador for the Board of Trade was a fantastic opportunity to meet more people and learn about the businesses that thrive in St. John’s. To be able to accomplish this while also working with people to give back the community through charitable activity was the cherry on top.

Brenda Prowse I wanted to become an Ambassador because I believe that the Ambassador Committee fulfills a vital role for the Board. It is very much a hands-on position interacting with the Board membership thus giving the Ambassador direct access to members, to help them understand the benefits of membership, assist them with networking, and provide a voice for them. I am looking forward to this new challenge and helping the membership in any way I can.

Tiffany Walsh Establishing strong networks and relationships is a daily mission for a Consultant at Meridia Recruitment, and I’m excited to bring that to the Board of Trade! Being a member of the Ambassador Committee allows you to learn, grow, and develop in a very unique way. I am excited to meet and network with an inspired group of professionals to develop a dialogue around the many dynamic challenges and opportunities we face in our Province today.”

BUSINESS NEWS FEBRUARY/MARCH: 2017

Ambassadors

Ashley Norman I wanted to join the ambassador team because I was eager to get involved with our local business community, meet new people, and volunteer to better my community. The Board of Trade is a great asset to St. John’s businesses; it’s a great opportunity to network and grow your company, I am thrilled to be a part of this great organization and I look forward to working with a great team and seeing where this two year term leads.

Christina Vokey Fairly recently, I moved back home to Newfoundland and participating in the Board of Trade events have been helpful and enjoyable both professionally and personally.

It is a great way to network and to find out what is happening in the Province. As a Career Development Coordinator, the more employers I meet, the more successful employment matches can be made.

I am very much looking forward to working with the Board of Trade members, staff and the Ambassador Committee in 2017.

Your 2017 SJBoT Ambassadors Gettin' Jazzy!

Lian Morrison The reason I wanted to become an ambassador is because I wanted to help grow the younger business community involvement with the Board of Trade. I believe that this can be accomplished through planning and advertising various events that speak to the interests of young business professionals.

I'm also looking forward to helping out with the Board of Trade events and meeting other business professional in our province."

2017 Ambassador Co-Chair, Craig Huxter, and Chair, Alex Gibson

the resilience initiative Like a Rock – Resilient Leadership Several books and business school case studies have been published about companies that have been able to withstand the test of time. These companies are the ones that not only survive through times of change, they also thrive. They are resilient.

Organizational leaders, consultants, entrepreneurs and the like, sift through these publications hoping to find the magic formula – the tried and true recipe to business longevity and success.

Although no such formula exists, at least not one that sticks for any significant period of time, several ideas do continue to pop up. Read the works of Jim Collins, for example, and you will undoubtedly see the words innovation, continuous improvement, talent and leadership development. What you won’t see is complacency. Business is being disrupted by countless factors: technology, geopolitical pressures and rising customer expectations, to name a few and, in the words of Jim Collins, ‘even the mighty fall’. No one can afford to be complacent.

Becoming resilient as an organization is vital.

At the St. John’s Board of Trade, we believe that a successful private sector is at the core of any prosperous and sustainable economy. Success is defined by several factors, with business continuity and growth and entrepreneurship being key.

The ability to identify opportunities, adapt and continuously improve are essential

skills for any organization looking to contribute to a promising future.

So far, our Resilience Initiative has focused on three of the fundamental tenants of resilient organizations: relevance, innovation and productivity. We believe, however, that resilient organizations also: • Have a clear sense of purpose – a set of fundamental reasons for existence beyond making money; • Commit to talent development; • Have a Succession Plan; • Pursue Growth; • Embrace Change.

Throughout the year, we will offer programming, tools and resources to help you succeed in each of these areas. First, however, lets consider a concept that is even more fundamental than those listed above – the concept of leadership. Having a fancy innovation strategy, a complex productivity enhancement program, or a thorough talent development plan, for example, are useless unless you have the leadership skills required to sponsor them. Resilient leaders create resilient organizations. We believe that resilient leaders are those that:

• Have a vision that is compelling and well-articulated; • Are flexible and adaptable; • Are authentic and empathetic; • Can manage change effectively and make it happen.

Throughout February and March, we will be hosting a Resilient Leadership Series.

This series of four 90 minute sessions will connect members with local expertise who will share tricks of the trade in the areas of change management, emotional intelligence, vision setting and purpose building.

For more information, visit www.botresilienceportal.com/productivity or contact Lesley Galgay Resilience Specialist St. John’s Board of Trade Tel: (709) 726-2961 Email: lgalgay@bot.nf.ca For more information on the St. John’s Board of Trade Resilience Initiative, and to access tools and resources to kick-start your journey to organizational resilience, visit www.botresilienceportal.com.

up coming event Resilient Leadership Series

Resilient leaders build resilient organizations. Organizations that survive and thrive through times of change and opportunity have leaders at the helm who understand what it takes to survive and thrive.

Who should attend?

Leaders and aspiring leaders who: • appreciate the power of change and want to ensure that it is managed effectively; • want to create a clearer vision for their organization, or want to determine how to communicate it more effectively; • are interested in enhancing personal resiliency; • want to create a stronger sense of accountability within the organization; • have a desire to be more innovative, productive and competitive in their industries; • want to create staying power for their organization.

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Topics: Session 1 A Practical Framework for Creating and Communicating a Compelling Vision Session 2 Change – Practical Ways to Implement it and Manage Resistance Session 3 Enhancing Your Personal Resiliency Factor: Leveraging Emotional Intelligence in Times of Change Session 4 Leadership Resilience: Accountability, an Essential Ingredient

Tue. Feb. 21 Tue. March 7 Tue. March 21 Tue. April 4

Time: 9:00 AM - 10:30 AM Location: St. John's Board of Trade, 34 Harvey Road Cost: $119 +HST for the series (Member)

$150 +HST for the series (Future Member)

$35 +HST for individual sessions (Member)

$50 +HST for individual sessions (Future Member)

BUSINESS NEWS FEBRUARY/MARCH: 2017

all roads lead to galway Even Charles Dickens would agree that while it may not be the best of times, nor is it the worst of times. In these days when the economy has lost some of its lustre, Galway remains a shining bright spot. Undeterred by current challenges resulting from low oil prices and other sluggish economic factors, Danny Williams is forging full steam ahead with his development that will see industrial, retail and residential blend seamlessly and cohesively together into a master planned, mini community in the west end of St. John’s. With approximately 2,400 acres to play with, Williams is realizing his vision for a “live, work, play” community where residents will enjoy more than 5 km of walking and recreational trails, an abundance of open, green space, decorative lighting, underground wiring, exciting new retail opportunities just minutes from their doorsteps, and homes nestled in heavily treed areas offering privacy and country living within city limits. With limited land available for growth in the capital region, strategically and literally – all roads lead to Galway.

along the way we have created thousands of jobs for our construction industry during otherwise tough economic times.

I recently was listening to CNN about some project in South America worth $100 million and they were reporting that success. And I thought wow – that is only a fraction of what’s happening in Galway; and I have to say I felt pretty good about that.”

Williams lives by the mantra, if you do not anticipate the future, then you won’t be a part of it. That is why more than 20 years ago he began purchasing the land for what would become Galway. “I wasn’t entirely sure 2 decades ago what it would become, but I knew I wanted it to be something different and something special,” said Williams, President and CEO of DewCor.

“I acknowledge that some people are having a very tough time economically right now. But I have absolute confidence

In total, more than 200 service companies and vendors have completed work at Galway over the past four years. They have completed multi-million dollar contracts on everything from land clearing, grading, trunk sewers, water mains, engineering, electricity and communications, storm water retention systems and more than 36 acres of paved roads.

In an economy that is seeing businesses close and jobs lost in some sectors, it is heartening to see many Newfoundlanders working, not to mention the hundreds of millions of dollars of tax revenues that will be generated by the project over its life.

and faith in the future prospects of our city. If I didn’t, I could very easily do as many have suggested and put my money and investments in other places far away from home. But that isn’t where my head or my heart is; I believe in this place. I want to see progress and success here at home. And that isn’t going to happen by sitting idly by and waiting. You have to identify the opportunity and seize it.

That’s what Galway is for me. A legacy project yes; but also a chance to drive the economy, create hope for the future and move our province forward. After all, given it is named after my own mother how can I not make sure it succeeds.”

In a struggling economy with some undoubtedly rough days ahead, Galway is a silver lining and a beacon of hope looking forward.

Tel: (709) 570-2222 Web: www.dewcor.ca

Leaving the land untouched during his time in in office, since his retirement from politics he will spend more than $125 million just to prepare the first 300-acres for builders and developers. Investing above and beyond what is required by regulations in terms of added touches like decorative street lighting, landscaping and signage, Williams and his team at DewCor are working overtime to make sure Galway is a huge success.

By the time phase one is complete, in excess of $250 million will have been spent by Williams and his retail and residential partners – without one cent of government money to-date. “I didn’t go into this to make a quick buck, that’s for sure,” laughs Williams. “I know the return is a decade or more away, but I don’t mind. The real win for me is seeing the activity out there, properly planned and done right. Seeing something come from nothing. And it certainly does not hurt that

VOLUME 32: #1

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Member Benefits Accredited nationally with distinction, the St. John’s Board of Trade is a non-partisan, business advocacy organization that is the principal voice of business for 900 members in the St. John’s area. Our mission is to improve the local business climate and enhance members’ ability to do business through advocacy and member service.

Check out some of the privileges, benefits and discounts available to you.

Chamber of Commerce Group Insurance Plan

Through Board of Trade membership, you can access the Chambers of Commerce Group Insurance Plan.

Designed with small business in mind, this program offers insurance benefits at premiere rates normally secured by larger corporations. Small businesses can obtain extended health benefits, regular dental, life insurance, and accidental death and dismemberment coverage, all at highly competitive rates.

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Helping you meet the challenges of day to day business. Offering a static, tiered discounting program starting at 25% off courier services that provides flexibility for the diverse needs of your membership while supporting acquisition and retention initiatives.

First Data

Chambers of Commerce Group RRSP Program

St. John’s Board of Trade membership provides access to the Chambers of Commerce Group RRSP program. There are no administrative or annual fees, no minimum number of employees required and no company minimum annual investment required. Employer contribution limits start as low as $50 a month. This nationally pooled program is tailor-made for small business, providing access to Group RRSPs that are normally reserved for larger corporations.

Purolator

Esso Business & Fleet Card Program

Members of the St. John’s Board of Trade receive a $0.035 per litre fuel discount off the retail posted pump price purchased in Canada at ESSO-branded service stations.

The St. John’s Board of Trade has partnered with First Data Canada, a leader in the payments industry, to help your business sell more and save more. All members are provided exclusive low rates on merchant services, low credit and debit card processing costs, e-commerce tools, mobile payment apps, and a user-friendly online reporting tool to support and grow your business.

BUSINESS NEWS FEBRUARY/MARCH: 2017

UPS Johnson Preferred

Canadian Chamber of Commerce members and their employees can take advantage of Johnson Inc.’s preferred service home and auto MEDOC® Travel Insurance Plans.

First Call

For just pennies per employee per day, members can have access to full scale Human Resource services and expertise, including legal consultation.

Take advantage of some of the most competitive rates available on shipping services with the UPS Members Benefit Program Small Package Services: • 30% off shipments within Canada • 30% off shipments to the US • 30% off shipments to worldwide destinations • 25% off imports into Canada Freight Services: savings start at 75% off on heavyweight • 20% off brokerage entry preparation fees • 10% off printing, packaging, mailbox rentals

Promote your business to our members As a member of the St. John’s Board of Trade there are many ways to promote and showcase your business. These opportunities can help develop your personal and professional growth.

Network with fellow Board of Trade members, share your expertise at a lunch n’ learn, advertise in our monthly publication, Business News magazine, or become a Board of Trade sponsor.

Here are some ways to promote your business: • Become a presenting partner at a luncheon • Submit a guest editorial in Business News magazine • Become a Board of Trade volunteer • Consider showcasing your business on the cover of Business News magazine or including an advertisement or insert • Take part in our business mixers, or host one yourself • And so much more!

Whether your budget is big or small, we have an opportunity for you to promote your business.

To learn more about these exciting opportunities contact at 726-2961 or email mail@bot.nf.ca.

PATTISON Outdoor is excited to introduce our new Account Executive in St. John’s NL

Phil Quann

(709) 747-2203

Shape Your Campaign with

BusinesMag_NewEmployee.indd 1

VOLUME 32: #1

2017-01-23 9:16 AM

I 23

on the job The Power of “The Connection” It’s been over a year since the St. John’s Board of Trade rolled out a new initiative aimed at delivering talent to our membership.

The National Connector Program is an award-winning program that was started in Halifax 10 years ago by the “Greater Halifax Partnership”. The Connector Program is a simple yet highly effective connection program that connects members of the St. John’s Board of Trade with professionals looking to build their network, connect with career opportunities, and continue living in St. John’s.

The program matches qualified individuals with local employers, civil servants and

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community leaders who volunteer as our Connectors. They are matched based on industry experience, professional backgrounds, or their interest in a specific organization.

Year one of “The Connector Program” yielded great results, and we are just getting started. Our membership has been given the opportunity to participate in a program that lets them give back to their community and grow a talented population. In just one year we have secured over 50 Connectors and 30 Connectees. The most rewarding aspect of this program is that 10 job seekers have secured work because of this program. Job seekers from as far away as Iran, Kenya, Mexico, Brazil and as close as Toronto and

St. John’s are now living, working, and creating a life here in St. John’s.

An example of this is a Memorial University graduate named Sunday, who was one of the first connectees we matched with a Board of Trade member.

Sunday was able to secure a full-time job because of the Connector Program. If you want to create connections, meet new talent and discover a rewarding program, contact Brendan at the St. John’s Board of Trade.

Brendan Hagerty Labrador and Labour Market Specialist email: bhagerty@bot.nf.ca tel: 726-2961 ext. 116

BUSINESS NEWS FEBRUARY/MARCH: 2017

Canada’s #1 Plan for Employee Benefits

Peter Billard SBW Wealth Management & Employee Benefits P. O. Box 7336 | 90 Barters Hill | St. John’s, NL A1E 3Y5 709-726-6548 | pbillard@sbwdirection.com For details, or to request a free quote, visit:

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VOLUME 32: #1

I 25

are you planning?

Certain questions create polarizing reactions when asked. “Are you good at planning?” is such a question.

Most people, when asked, will pause for a moment to convince themselves that they are truthful in saying “Yes… of course”.

DEAN MacISAAC

Dean began his career in finance in 2000 when he completed his Bachelor’s Degree in Business and Administration at the University of New Brunswick. Over the next 7 years he helped clients in Halifax improve their financial health in his work with CIBC and RBC. Determined to obtain a wider berth of life experience he left the world of finance to consult with the government of Newfoundland to improve patient outcomes in Healthcare. While completing his Masters in Operations Management he decided to rejoin the Personal Finance industry when he agreed to become a consultant with Investors Group Financial Services.

Raised in a small northern mining community, Dean believes in the value of relationships and service.

In his free time, Dean enjoys coaching his sons Ewan and Liam in soccer and taking them hiking on Newfoundland’s majestic East Coast trail.

That having been said, when it comes to planning there are those who do, and those who don’t. The planners have annual check-ups with their doctors, regularly service their vehicles, have updated wills and know where and when their next vacation will be (and have saved enough to pay for it all). Planners know when they will retire, how much they can travel and what they will leave to their children when they pass on. The rest of us only go to the doctor when we must, fix our cars when they break down, vacation on credit cards and often have no or little idea about our financial future beyond our next payday.

What about those who fall somewhere in between? You have savings, you plan to see a lawyer about setting up a will, you see your doctor “often” and change your oil twice a year. So you’re “sort of” a planner. Let’s look a little deeper. You’ve saved for your some of your vacation, but will still spend a few thousand on credit. You change your oil regularly, but don’t opt for the full extended servicing.

How often do you update your will? Does your physician know about that little pain behind your knee that comes and goes every few months? Is she helping you plan for old age by prescribing an appropriate fitness regimen? I defy you to recall the last time you discussed your dietary needs in great detail with your doctor. Knowing you have 12 years left until retirement doesn’t count as having a plan either – what happens once you burn through that wonderful little nest egg?

The online Merriam-Webster dictionary defines planning as “the act or process of making or carrying out plans; specifically:

the establishment of goals, policies, and procedures for a social or economic unit”.

To be clear, the act of planning does not end at the creation of goals, but in the execution of the plan and achievement of the goals. Think about this: roughly 40% of us made plans for 2017 (as resolutions), but no more than 20% of those people will see their plans through to completion.

Why is it that so many of us fail to plan for these big, important and significant things in life? Planning involves a desired future state, implying change. The prospect of change inevitably involves the possibility of failure. Humans, in general, do not like to fail. We view failure with purely negative connotation. Failure is easier to avoid by choosing to do nothing. If we make no plans we absolve ourselves of the responsibility for any future disappointment.

So is the effort expended in planning worth it if it means we might fail? The answer is yes. We need to learn the ways and means of creating successful plans. We need to take charge – and take responsibility – for our choices and our future. Popular methodologies including Lean, the PARiHS Framework, Prosci’s ADKAR methodology and other literature commonly point to a few key success factors when it comes to change. BELIEF, KNOWLEDGE AND COACHING. If you believe that planning can benefit you, and you have the capacity and willingness to learn how to create future success, find yourself a coach. As noted above, a doctor can coach you to better health, a lawyer can help you avoid legal problems you might never conceive, and a financial consultant can help you plan for and better financial future. Your coach can be someone with whom you can exchange ideas, someone who motivates you, and should be someone who cares about your success. With the right coaching anyone can achieve almost ANY goal.

Take a minute to think of people who you know and consider a success. List these people and engage them in a conversation about helping you achieve one or more goals. With help, 2017 can be the most important year of your life… should you choose to make it so!

Tel: (709) 730-5858 Email: dean.macisaac@investorsgroup.com FB: www.facebook.com/dean.marc.macisaac/ Linkedin: www.linkedin.com/in/dean-macisaac-82280831

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BUSINESS NEWS FEBRUARY/MARCH: 2017

NewfouNdlaNd & labrador’s

premiere busiNess review is back.

Largest Circulated Magazine in the Province!

150,000 Readers Across Newfoundland & Labrador Want to be part of the action?

Call 748-0829 before March 17th.

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VOLUME 32: #1

I 27

around the board

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se for t h speake e #BOTLunch r D ann y Willia eon featur ing ms o f D g ewCor. uest

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BUSINESS NEWS FEBRUARY/MARCH: 2017

Working For You – Advocacy Matters

Here are some of the things we have successfully advocated for.

For 45 years, the St. John’s Board of Trade has advocated on behalf of its members at the municipal, provincial and federal levels.

Through our advocacy work we ensure you, our members, can compete, prosper and succeed now and into the future.

Our advocacy efforts allow you to have more money to reinvest in your growing businesses.

Municipal Trenchless Technology: We successfully brought this solution to the City of St. John’s to minimize disruption in upgrading the City’s aging infrastructure in the downtown.

Vacancy Tax: This tax proposed for 2018 will now be eliminated.

Program Review: We asked the City to find savings which resulted in their program review. Approximately $26 million in savings has been identified for 2017 and 2018.

Developer’s Checklist: This has been created to streamline applications, creating efficiencies for businesses.

Pension Reform: Introduction of pension reform for councillors and new hires at the City. This will lead to future cost savings for taxpayers MIL Rate Reduction: This has been reduced for businesses and residents in 2017.

Provincial Public Private Partnerships (P3): Government of Newfoundland and Labrador will be entering into Newfoundland and Labrador’s first true P3 for a long-term care home in Corner Brook.

Temporary Deficit Reduction Levy: The threshold was decreased for those earning > $50,000.

Union card based certification: Legislation rescinded.

Pension Reform: Deficits will no longer rest solely on the taxpayer of Newfoundland and Labrador.

Immigration: The number of immigrants permitted to enter Newfoundland and Labrador has increased.

Municipal Assessments – Successfully advocated for the appeal period to be extended.

Federal EI Premiums – Worked with the Canadian Chamber of Commerce to lower EI premiums.

Comprehensive Economic and Trade Agreement (CETA) – publically supported its sanctioning.

Last In First Out (LIFO) policy – Advocated for LIFO to be sustained.

Advocacy Matters

34 Harvey Road, 3rd Floor, P.O. Box 5127, St. John’s, Newfoundland A1C 5V5 Phone: (709) 726-2961 • E-mail: mail@bot.nf.ca • Web: www.stjohnsbot.ca

Member News Newfound Resources Limited Christens New M.V. Newfoundland Victor On February 4, Newfound Resources Limited (NRL) christened their newest vessel, the M.V. Newfoundland Victor.

The $60 million, 79-meter stern trawler is designated as a "Clean" ship by the international class society, DNV-GL. This is a relatively new notation and indicates compliance to the strictest environmental requirements and maritime standards. This effectively makes the M.V. Newfoundland Victor the first green fishing vessel in Canada.

The vessel features a Hybrid Shaft Generator (HSG) power management system, an advanced computerized interface that distributes energy between three engines and other vessel components in order to maximize energy consumption.

ACEC Elects New Chair, Richard Tiller The Association of Consulting Engineering Companies-Canada (ACEC) is pleased to announce that Richard W. Tiller, President and Chief Executive Officer of St. John's Tiller Engineering Inc. (TEI), has been elected Chair of its Board of Directors for 2016-2017.

ACEC Canada represents companies in Canada that provide professional engineering services to both public and private sector clients. These services include planning, design and execution of all types of engineering projects as well as providing independent advice and expertise in a wide range of engineering and engineering-related fields.

Summarizing the Board's intentions for the year ahead, Mr. Tiller said, "We need to continue to move forward building on the success of past boards and evolving to meet the changing trends and needs of our members and our industry."

Mr. Tiller was elected to the ACEC Board of Directors in 2012 and has served as ACEC's Chair-Elect for the past year.

Mr. Tiller founded TEI, a consulting engineering firm based in St. John's, Newfoundland, in 2001 and is a Fellow of the Canadian Society for Civil Engineering (CSCE), and of Engineers Canada. He has over twenty-five years of experience in the analysis, design, inspection and project management of a wide array of structures – in the heavy industrial, buildings, offshore oil, and telecommunications industries.

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Business Icon, Ches Penney, Passes Away On January 26, father, businessman and founder of the Penney Group, Ches Penney, passed away at the age of 84.

Mr. Penney was a humble leader who had tremendous core values such as a strong sense of commitment, drive and initiative. He was also devoted to giving back to the community and demonstrated quiet philanthropy to countless charitable organizations.

These core values permeated through his companies and staff and he was very obliging of their involvement in the community. Mr. Penney was also supportive of the St. John’s Board of Trade and his coworkers have passed on his core values to our organization.

The M.V. Newfoundland Victor is named in memory of private Victor Carew from Cape Broyle, a fallen member of the Royal Newfoundland Regiment and great great uncle of NRL’s president, Brian McNamara.

Private Carew survived Beaumont Hamel but later gave his life on November 20, 1917 during the battle of Cambrai.

NRL was founded in 1986 by 25 Newfoundland seafood companies to harvest and deliver large quantities of groundfish for the benefit of Newfoundland factories. Following the demise of the northern cod stock, Newfound Resources received an offshore shrimp license in 1991 and has transformed into one of Canada’s largest shrimp companies. NRL has experienced incredible growth over the last 30 years and they have offices in St. John’s, China and Estonia.

The St. John’s Board of Trade would like to express our sincere condolences to the family of the late Ches Penney. He was an icon in our business community who personified resilience. His contributions to the business community and our province were tremendous and he will be missed. Mr. Penney’s legacy will be remembered by many for years to come.

BUSINESS NEWS FEBRUARY/MARCH: 2017

Member News

New Victorian Homes Named As One of the Exclusive Builders in Galway New Victorian Homes was recently named as one of the exclusive builders in Galway.

Building will begin in April and they aim to have the first available homes ready for September.

The houses built by New Victorian Homes in Galway will be Patio Style and Single Family Homes, with very unique designs. Every property in this community will be finished to the highest quality, with custom features and picturesque landscaping.

The development will aim to offer a stress-free lifestyle where everything you need is moments from home. From coffee shops, to cafés and pubs, shops and trails, Galway living can help to provide that lifestyle. It aims to be a place for everyone,

with everything you need to live your fullest life.

is the business development arm of the NunatuKavut Community Council.

New Victorian Homes was started in 1992.

Over the last 25 years, they have been building homes in St. John’s and have created an industry leading service built on the relationships with their customers and sub trades. Today, over 2,000 families live in homes built by New Victorian Homes, and that number continues to grow. New Victorian Homes covers a full range of shapes, styles and sizes with an emphasis on giving customers the homes that they want, whatever style that might be.

The Royal Inn and Suites, now called the Royal Inn + Suites, has been in operation for over 30 years. While guests can still expect the same quality and service, Nunacor plans to introduce some exciting new amenities in 2017 such as a stateof-the-art fitness centre, and fibre-optic high speed Internet. New modern bedding will also be added and the complimentary breakfast will be enhanced to include fresh homemade breads and muffins.

Nunacor is also pleased to feature its new custom coffee Mamattuk Roast at the hotel.

Nunacor Purchases Royal Inn and Suites in Happy Valley-Goose Bay In late 2016 Nunacor announced they acquired the Royal Inn and Suites, a wellestablished hotel in Happy Valley-Goose Bay. Nunacor is a diversified and growing Indigenous operation in Labrador with four subsidiary companies and a group of Strategic Alliances in its portfolio. It

The hotel's website, available at www. royalinnandsuites.ca, has been redesigned with a new brand and logo. It will soon include an online booking option, the first hotel in the area to offer this feature. For information on Nunacor, please visit www. nunacor.com

Congratulations to our new St. John’s Board of Trade chair from the oldest chair in the room.

William Neal, 101, third board chairman of the St. John’s Board of Trade, residing happily at Tiffany Village

Tiffany Village Retirement Living

Love where you live

Learn more about us: tiffanyvillage.com or call 709 722 7999

VOLUME 32: #1

I 31

New Members Brunel Energy Canada Inc. Kerri Best, Business Manager Atlantic Canada P.O. Box 13313 St. John’s, NL A1B 4B7 709-722-3089 888-821-5736 k.best@brunel.net

Advocate Printing & Publishing

Kevin Hiscock, Sales Manager 22 Grassy Lane Carbonear, NL A1Y 1A7 709-597-2599 kevinhiscock@advocateprinting.com

ABM Integrated Solutions

Tim Brown, Chief Technology Officer 16 Forest Road, Suite 304 St. John’s, NL A1C 2B9 709-800-0979 tbrown@abmis.ca

Collective Architecture & Design Inc.

Kelvin Nyathi, President/Architect 4 Gander Crescent St. John’s, NL A1E 5S2 709-747-3348 kelvin@collectivearchitecture.ca

Bellevue Signs

Joanne Jacobs, Owner 11 Blue Sky Drive St. Phillips, NL A1M 0G2 709-330-7446 joanne@bellevuesigns.ca

Avalon Arena Association

Stephen Haggerty, General Manager P.O. Box 7266 53 Blackler Avenue St. John’s, NL A1E 3Y4 709-579-9681 shaggerty@nf.aibn.com

Collette Tours

Shane Coupland Business Development Manager 25 Wedgewood Avenue Halifax, NS B3M 2B2 902-863-7996 scoupland@collette.com

Health Quest

Deanna Skinner, Provincial Co-ordinator 300 Kenmount Road , Suite 104 St. John’s, NL A1B 3R2 709-754-5944 Deanna.skinner@healthquestnl.ca

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Dramis Communications Solutions Roger Morris, Manager Brian Healey, Sales Manager 1294 Kenmount Road, Unit A Paradise, NL A1L 1N3 P:709-237-6400 F: 709-739-7800 rmorris@dramis.com bhealey@dramis.com

Canadian Linen & Uniform Service Paul Locke, Branch Manager Jeff Mercer, Sales Executive 103 Glencoe Drive Mount Pearl, NL A1N 4S7 709-745-7580 709-745-7582 Paul.locke@canadianlinen.com Jeff.mercer@canadianlinen.com

REFER A MEMBER receive an incentive

Rentokil Steritech

Jeremy Southgate, Operations Manager 50 Pippy Place St. John’s, NL A1B 4H7 P: 709-770-1800 Jeremy.southgate@rentokil.com

Urban East

Brandon Copeland, Director 52 Pennywell Rd. St. John’s, NL A1C 2K9 P: 709-746-5606 brandoncopeland@gmail.com

709 747.3850

brenda@image4.ca

1170 TOPSAIL ROAD Mount Pearl, NL A1N 5E8

Wilsons Fuel

Steve Perry, Account Manager 3617 Barrington St. Halifax, NS B3K 2Y3 P: 902-448-8444 sperry@wilsons.ca

www.image4.ca

Tristar Mechanical Ltd.

Wayne Flynn, President 26 Dundee Ave. Mt. Pearl, NL A1N 4R7 P: 709-747-5577 WayneFlynn@tristarmech.ca

SAM Design Inc.

Susan Drover, Owner 2 Freshwater Rd. St. John’s, NL A1C 2M9 P: 709-739-8382 susan@samdesign.ca

Twells Consulting

Alex Twells, Principal 11 Inverness Pl. St. John’s, NL A1A 3Z7 P: 709-746-3917 alexdtwells@gmail.com

We know what it’s like to run a small business; because we are one!

Let us find the right coverage for you today.

www.allcoastinsurance.ca 709-753-8825

BUSINESS NEWS FEBRUARY/MARCH: 2017

Member Profiles

Rentokil Steritech (formerly Braemar Pest Management) is a full service pest control company serving both commercial and residential pest management, and has proudly been serving clients in Atlantic Canada since 1961.

In all our years of operation we have never stopped learning - amassing an unrivalled store of pest control expertise and managing to stay ahead of the latest pests by developing our products and services faster than the pests evolve. Just some of these pests include birds, mice/rats, ants, bedbugs, cockroaches, flies and wasps.

The Nature Conservancy of Canada (NCC) is the country’s leading land conservation organization. Since 1962, we have helped to protect 2.8 million acres across Canada.

NCC protects areas of natural diversity for their intrinsic value, for wildlife habitat, and for the benefit of our children and grandchildren.

Call us today so we can help keep pests out of your home and business!

NCC has been working in Newfoundland and Labrador for 20 years, and has helped conserve more than 13,000 acres of wilderness. We have ongoing projects in the Codroy Valley and the Avalon Peninsula.

Contact us to find out how you can support our work.

Toll Free: 1-888-722-5521 Tel: 709-722-5521 Cel: 709-770-1800 Email: jeremy.southgate@rentokil.com Web: www.rentokil-steritech.ca

Contact: Lanna Campbell Tel: 709-753-5540 Email: lannacampbell@natureconservancy.ca Web: http://www.natureconservancy.ca/en/ where-we-work/newfoundland-and-labrador/

Petroservice is Atlantic Canada’s premier single ‘one stop’ source for all petroleum facility needs. As a full line petroleum equipment distributor and service organization, we can meet all your equipment needs, including installation and maintenance to ensure long term reliable operation.

Our Newfoundland & Labrador based sales team is dedicated to servicing the needs of the local market.

Before, during and after the sale, we are always there when our customers need us. We have been servicing Newfoundland and Labrador since 1990 and our in-house factory trained technicians provide province wide support, 24 hours a day, every day.

Contact: Heath O'Neill Tel: 709-685-1822 Email: oneill.heath@petroservice.com Web: www.petroservice.com

VOLUME 32: #1

You have a story. We know how to tell it. And we can prove it. All we need is a conversation. About your story. And how we can tell it. At a price you can afford.

Branding. Marketing. Advertising. Web design. Video. Print. Public relations. Social media.

Grounded in research. United by a strong communications strategy.

Let’s talk. The coffee’s on us.

Contact: 709-722-4144

Email: judy@bridgenl.ca Web: www.bridgenl.ca Contact: @Bridgenl Twitter: @Bridgecommnl

Exceptional workspace, connected community, and free coffee. That's Common Ground.

Many entrepreneurs, community members, and students feel isolated and open to distraction in coffee shops and home offices -- and many are wary of the financial commitment and the lack of flexibility in leasing a space. With two locations and an ambitious expansion plan, Common Ground offers flexible coworking, fixed desk, and private office memberships, with access to professional boardrooms for meetings & presentations.

It's an opportunity to just show up and get to work, with all maintenance and amenities provided for without a restrictive lease. Try it out for a day, on us.

Email: hello@workatcommonground.com Web: workatcommonground.com FB: facebook.com/CommonGroundNL Twitter: @CommonGroundNL Instagram: CommonGround_NL

Effective signage should carry your marketing brand and be creative and eye catching… all at the same time! From concept to sign production, Bellevue Signs combines these three elements to manufacture just the right signage for your business.

Conference and trade show signage along with site signs, banners, way finding and vehicle graphics are our specialty. We work with the latest in print technology and equipment and together with our clients successfully design bespoke signage.

Visit Bellevue Signs in beautiful St. Philip’s, NL and discover a special sign design for your business.

Contact: Joanne Jacobs Tel: 709.330.7446

Email: joanne@bellevuesigns.ca

FB: www.facebook.com/bellevuesigns

I 33

the economy Newfoundland & Labrador

FLASH SHEET

Percent Change

Current Month

Same Month Last Year

NL

Canada

Thousands

530.4

529.4

0.2%

1.3%

Thousands

227.1

232.8

-2.4%

1.2%

Percent

14.9

14.4

0.5

-0.2%

All-Items (December, 2016)

133.9

128.6

4.1%

1.5%

Food (December, 2016)

143.0

143.3

-0.2%

1.3%

Energy (December, 2016)

164.7

146.1

2.7%

4.0%

All-Items excluding Food and Energy (December, 2016)

126.4

121.7

3.9%

1.8%

Tonnes

2,981,954 p

1,491,500

99.9%

55.9%

$ Thousands

789,016 p

776,610

1.6%

6.0%

Number

2,642

2,535

4.2%

10.3%

Housing Starts, All Areas (4th Quarter, 2016)

Number

381 p

488

-21.9%

1.7%

Median House Price - Bungalows, St. John’s (4th Quarter, 2016)1

Dollars

306,279

316,324

-3.2%

--

Barrels

7,401,678 p

5,912,964

25.2%

--

POPULATION: (Estimated as of October 1, 2016) LABOUR: Employed, Adjusted (December, 2016) Unemployment Rate, Adjusted (December, 2016) CONSUMER PRICE INDEX (2002 = 100):

VOLUME OF IRON ORE PRODUCTION: (November, 2016) RETAIL TRADE (NAICS): Unadjusted for Seasonal variation (November, 2016) NEW MOTOR VEHICLE SALES: (November, 2016) HOUSING:

OIL PRODUCTION: (November, 2016)

As of October 2015, major enhancements have been made to Royal LePage’s House Price Survey program. One major change is the Survey is now reporting median prices wheras previously average prices were reported. For more information contact the Newfoundland and Labrador Statistics Agency.

Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance 1

BDO HELPS YOUR BUSINESS NAVIGATE THE ECONOMY As one of the leading accounting, tax and advisory firms in Canada, we offer a breadth of expertise, innovative thinking, and valuable insight to every client who walks through our doors. Whatever your business is facing, we can help you take advantage of your opportunities and achieve success.

People who know, know BDO.SM Assurance | Accounting | Tax | Advisory 200 – 53 Bond St, St John’s NL 709 579 2161 www.bdo.ca

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BUSINESS NEWS FEBRUARY/MARCH: 2017

Change doesn’t always go your way.

Nope, it’s a disruptive force. But it does send millions of tiny messages before its arrival: Data. CPAs analyze the data and identify patterns to make informed, insightful decisions that can change the fortunes of your business.

Contact Courtney Barnhill and request an information session, or a one-on-one meeting, to learn how CPAs can help your company navigate change. cbarnhill@cpaatlantic.ca

cpa atlantic.ca

When it comes to your insurance policy, are you comparing apples to apples?

Many insurance brokers offer you one way to manage the cost of risk in your business they sell you insurance. This approach leaves you open to all sorts of losses and expenses because the risks are not identified upfront.

At Wedgwood, we approach things a little differently. Our RiskIQ process helps you manage your insurance program with a systematic approach — so there are no surprises and you can focus on building your business.

How do you like those apples?

ASSESSES exposures EVALUATES coverages IMPLEMENTS a plan to keep costs low CONTINUES to keep costs low in the future

wedgwoodinsurance.com 709.753.3210 | 1.888.884.4253