Business News May 2013 by St. John's Board of Trade

VOLUME 27, NUMBER 5, 0834-2013

MAY, 2013

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contents Business News is a monthly publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Printed by: Layout:

Alisha Morrisey British Group of Companies Roxanne Abbott

Denis Mahoney Sharon Horan Kim Keating Des Whelen Steve Power Paul Janes

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Secretary-Treasurer

ST. JOHN’S BOARD OF TRADE EXECUTIVE

COVER STORY CHAIR’S MESSAGE FEATURES Ambassador Column Policy Matters Around the Board MEMBERSHIP UPCOMING EVENTS

2 3 5 6 10 16 22 28

BOARD OF DIRECTORS Andrea Stack Andrea Brocklehurst Wayne Bruce Heather Bruce-Veitch Lynn Sullivan Karen McCarthy William Griffin Paddy Phillips

STAFF Nancy Healey Jennifer Chaytor Lori Coleman Margie Davis Alisha Morrissey Wanda Palmer Jackie Bryant-Cumby Erika Stockley

Chief Executive Officer Manager of Finance and Compliance Business Affairs Manager Executive Sales Director Policy Research Analyst Director of Sales and Member Fulfillment Member Relations Administrator Mentor for Labrador Northern Opportunities

St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca

Business News MAY 2013

Hospitality NL

Cover story Our Brand. Our Pride. Our Pleasure. By Carol-Ann Gilliard

eing a part of the vibrant tourism and travel system that helps support our growing economy is truly a fulfilling career. Hospitality Newfoundland and Labrador is celebrating a big milestone this year. The association, made up of tourism services and attractions from all over the province, is turning 30. It has truly been our privilege to serve and enrich the lives of travellers for the past three decades but the truth is that Hospitality NL has been growing since the Newfoundland and Labrador economy began; we only made it official in 1983. We are the people who offer a warm place to stay when you are away from home. We offer culinary delights when you are hungry. We lead tours that open your mind and heart to culture, nature and history. We maintain coastline trails and views that take your cares away. We partner with our arts and cultural communities for festivals, shows and theatre to showcase, for you, the best of Newfoundland and Labrador’s talent and creativity. We offer peaceful and breathtaking surroundings that help you lose your worries and find your inspiration. We hold the privilege of telling the Newfoundland and Labrador story to people from all over the world. We advocate for the protection of natural habitats, heritage sites, scenic appeal, and local culture – the things that connect you to Newfoundland and Labrador and make it a great place to live, work and invest. A great place to live must have ways of getting around. Transportation is a core enabler of tourism, and Hospitality NL is a staunch advocate of strategic federal, provincial and community transportation investment so that everyone has reliable, safe and affordable travel options. A great place to live must also have good schools, security, safety and healthcare. A great place to visit needs these things as well and revenues raised from tourism help support these vital services. The people that travel to Newfoundland and Labrador for business, pleasure or personal reasons may get the spark from an ad they see on television or a business

or career opportunity, but it is the people and the place they experience when they get here that convinces them to come again and stay longer. Smart economies use tourism and travel as the balance for its big picture economic planning because tourism’s core business formula is based on all three government goals: economic, environmental and social. When you ‘big picture’ plan your economy through the lens of tourism and travel, you are building an economy that is first a great place to live, which makes it a great place to work and invest. What makes Newfoundland and Labrador a great place to live is what makes it a great place to visit. All of us at Hospitality NL are the planning team for Newfoundland and Labrador’s provincial tourism industry. We work under the principles of sustainable tourism development, which is based on balance and long-term planning. Who is moved by tourism? You are. Tourism is a complex industry, as Carol-Ann Gilliard, CEO, Hospitality NL depicted in the mosaic quilts of our clothesline logo. It touches people and We didn’t create the Newfoundland and moves them in and around our province. Labrador brand of hospitality, but we get to We are not just passionate and committed be the face of it. Hospitality is our people; to tourism and travel because it makes our Newfoundland and Labrador is our place. province a great place to visit…we help We are proud to represent both. In fact, it is make Newfoundland and Labrador a great our pleasure. place to live.

Business News MAY 2013

the land of opportunity

Chair’s message

This weekend, while going about my regular routine, I stopped to read the latest column from John Gushue at the CBC. After several weeks looking at doom and gloom headlines, John’s column’s bold declaration “You can’t see the prosperity? You’re soaking in it,” stopped me in my tracks.

fter reading the comments posted by other readers of Gushue’s column on the CBC page, I have to wonder just what people thought would come from our province suddenly having some economic success? John makes excellent points about the challenges that come with prosperity. He hit the nail on the head with his explanation that being a “have province” means nothing more than the fact that we’re self sufficient, rather than relying on federal government distribution of wealth to pay for government services. But the negative reaction in the comments surprised me. It probably shouldn’t have, as I know that there are always negative commenters on these kinds of articles, but I guess, like John, I see prosperity – the boom – differently. The challenges that we all face as a result of prosperity shouldn’t be seen as obstacles – they’re huge opportunities. Consider Telelink, a company that set up shop in Carbonear. It’s a technology company next door to one of the most scenic – but relatively remote – parts of an island in the middle of the North Atlantic Ocean. Why? Because there were people there without jobs, people who loved the rural lifestyle and weren’t willing to give it up. Charlie Reid, the director of business development at Telelink, told me recently that others may be struggling to find people to work – but he saw an opportunity in a rural area where there was a strong workforce with no one to employ them. Labrador is an incredible example of boom with expanding mining projects, Muskrat Falls and the amazing opportunities for companies to supply these projects and the goods and services needed by the people who will work there. The Fogo Island Shorefast project has resulted in investment, construction and many other projects that are affecting

the island town. These examples are most certainly a sign of a changing economy and are both outside the oil bubble and outside the overpass. That, to me, is the indicator of prosperity. We live in a place where there is now enough financial capacity for us to look at those challenges like elder care, a need for skills training, curious places where tourists are flocking, to set up shop and make something that will last in this place. Providing long-term care to our ageing population could lead to this province becoming international innovators in healthy ageing. It’s a business opportunity and an opportunity to help people, but also to do something amazing on a global scale. We have a skills mismatch between the jobs opening and the people being educated to go into the workforce. Finding solutions to that problem could result in tremendous benefits to the students, the employers of tomorrow and to our standing in a world market facing the same kinds of challenges. This province’s economy is riding a wave where right now anything is possible. Success, prosperity, whatever you want to call it, is out there for the taking. It’s not going to be easy, but nothing worth anything ever is. For me, opportunity is synonymous with prosperity. The fact that my children have the opportunity to be educated – to live and work in this place they love – that is prosperity. Today, I’m more confident than ever that they can do that. The boom means everyone is able to make a living here, to raise a family here. It means there are opportunities for your kids to get educated here and stay here, to have enhanced recreational opportunities sponsored by private business and so on. This was not the case, just five years ago. That confidence – which may or may not have been overly inflated as John discusses in his column – is the actual

Business News MAY 2013

Chair, Denis Mahoney prosperity here. We may not all be on the same footing, there are people living hand to mouth, who aren’t seeing those huge increases in disposable income. There are some who are having trouble finding an affordable place to live, but those are opportunities in a place that is known for innovatively solving problems. We don’t have to buy our way out of systemic problems like they have in the other parts of the world. Here, a business person, an innovator, can build affordable housing units. A person who wants bigger and better for their family can find a way to retrain or start a business. In this boom anything is possible and we are all participating in it, even if you don’t feel the prosperity on your immediate doorstep. Whether you’re spending money on Purity cream crackers or Newfoundland Chocolate Company Easter bunnies, you’ve participated in keeping someone employed and helping them to be able to pay rent and feed their families. And while being a have province doesn’t mean we all have diamonds on the soles of our shoes, it does mean that we get to stay here a while longer and enjoy the little things that make life worth living. So keep booming Newfoundland and Labrador.

what we’ve learned W

e’ve just completed our very first year in the tourism business; and what a busy year it was. Operators who’ve been around awhile know this business is not for the faint of heart. As we prepare for year two, we look back on our ‘baptism by fire’ to recap some of the most important things we’ve learned so far.

It’s important to figure out early who you are and how you’re different. Developing a business plan is not what I’d call fun, but the ‘who are we, what do we stand for and how are we different from every body else?’ part was a great way for us to figure all this out. Once we decided what our ‘brand’ will be, this guided most everything we did in marketing, sales and even operations. A distinctive and appealing ‘brand personality’ can be the difference between a traveller’s decision to choose us or go elsewhere. As we discovered in developing our website, Facebook page and blog, it can even result in a group of followers who feel they know and like that brand before they arrive, and stay in touch with it after they leave.

#2 Our job is not to create visitor demand. It’s to meet visitor expectations. The province has been doing a great job attracting tourists looking for a ‘off the beaten path’ type of experience. So what can we do to help deliver on what the province is promising? Do we need to enhance what we have to provide what they’re looking for?

Guided hikes, local events, boat tours, fishing trips, kitchen parties, blueberry picking and jam making, high-end bedding, healthier/ organic food are ways to not only make your guests happy, but maybe your accountant too.

#3 We’re not just providing somewhere to sleep. We’re delivering experiences they’ll tell their friends about. Our guests have seen the commercials. They aren’t just looking for beautiful scenery, whale watching tours and lobster dinners. They’re looking to get a glimpse into the heart and soul of our culture, to get to know the true Newfoundland, and to bring back their own memories and stories about this place. Word of mouth is a great way to get new customers. #4

We don’t have to be big and have a huge staff to deliver a memorable experience. If you’re anything like us in Trinity Bay, chances are you’ve got a village full of fascinating characters and incredible talent including friends, neighbours and the usual suspects who would be happy to demonstrate how to use a hand line, tell a tale or two, or perhaps where to find the best blueberries for bread pudding.

Chances are they’ll enjoy it as much or more than the tourists.

We don’t have to spend a huge amount on advertising to make an impact. The province spent $12 million on advertising last year to lure affluent empty nester types to visit. And they’re one of the smaller spenders in tourism advertising. So how on earth do you compete with that? The simple answer is, don’t. Let the multimillion dollar television campaigns do the work. Familiarize yourself with the ads, and figure out how you can complement them with your own messaging. And then be in the right place at the right time to get noticed. Since most tourists do a lot of online research before they book, that means making sure you can be found when they ‘Google’ or ‘bing’. It means having a website that is easy to navigate and creates the right kind of impression. And it means generating direct traffic to your site by creating attractive and persuasive listings on tourism and travel websites including newfoundlandlabrador.com, canadaselect. com, tripadvisor.ca, and a whole host of others that cost less than you’d think.

#6 Words to live by: never stop listening and learning. Invite and address customer feedback, keep looking for ways to improve, and always be open to learn from others. As we enter year two, we’ll be keeping these words in mind.

Laurelyn Berry and her partner Jerry Byrne recently completed their first year as owner-operators of Ocean Delight Cottages overlooking Trinity Bay on the Baccalieu Trail. They are recent recipients of the H. Clayton Sparkes Accommodator of the Year award (HNL 2012), a Canadian blog award, and a Canadian E-Tourism award. They are currently working on further expansions and upgrades, including a new café and gift shop at their Whiteway location.

oceandelightcottages.com

opportunities in change Northeast Avalon Regional Economic Development Board looking to the future

eâ&#x20AC;&#x2122;re undergoing a transformation. Established in 1996, the Northeast Avalon Regional Economic Development Board (NEA REDB), was created as a not-for-profit by the Province of Newfoundland and Labrador to facilitate, support, coordinate and promote economic and business development on the northeast Avalon Peninsula. We did this in many ways including applied and project research, training and capacity building, strategic and economic planning, project development/ management and marketing/promotions. NEA REDB has collaborated with many organizations and developed many partnerships within the region, provincially, nationally and internationally as it developed and implemented its strategic plan in support of its mandate.

The organization has addressed a broad range of issues over its history, focusing on out-migration, youth engagement, education and career development, seniorsâ&#x20AC;&#x2122; engagement, business/agriculture/ tourism/ municipal and community development, investment attraction, public consultation and engagement, immigration and newcomer support and much more. We have developed extensive knowledge, skill and expertise in community economic and business development. In particular we have developed: Considerable awareness, knowledge and insight into the demographic, labour force, industry, infrastructure and community characteristics of the northeast Avalon region as well as the relationship and integration of these characteristics in the provincial, national and international environments;

On May 21 last year, the federal government announced it was withdrawing funding from the regional economic development boards. The provincial government soon followed. But the board of directors, with the unanimous support of its membership, have decided to transform the organization to become a self-sustaining entity that will build on the skills, experience and expertise we have developed over the past 16 years.

An understanding and appreciation of the importance of consultation, particularly as it relates to change management, taking advantage of new opportunities and addressing challenges. There are many ways to consult and we have used many techniques to ensure communities were and continue to be involved with and engaged in economic and business development;

Business News MAY 2013

A network of community and government connections that has provided NEA REDB with access to expertise and knowledge in critical, strategic areas; A track record of successful project implementation; and knowledge of current research standards and techniques. We plan to capitalize on these skills, knowledge, experience and connections as we build a new business model that focuses on revenue generation and selfsustainability. With a change in the business model comes a change in structure and governance. Our vision of a vibrant, cooperative, environmentally and economically sustainable region with progressive and innovative people committed to life long learning, and community well being that fosters equal opportunity while nurturing its cultural and natural heritage remains the same; the mission will change to reflect our new business model. We plan to remain a not-for-profit but with socially enterprising activities, focusing on earned revenue opportunities to ensure sustainability while redirecting our profits back into the organization to continue to support smaller communities as they pursue economic and business development activities. Our Annual General Meeting will be held on May 14, noon, Capital Hotel, at which time the specifics of our plan, our governance and structural changes will be made public. Finally, a name change is also planned. Look to the fall of 2013 as we formally launch our rebranded organization to serve the community in a new way.

ambassador column I

am currently in my second year on the Ambassador team, and enjoying it to the fullest. I actually will be very sad when my term is over. Being an ambassador for the St. John’s Board of Trade has given me the opportunity to meet people that, most likely I would not have met, also giving me an advantage, in some cases, to do business with these people as well. The growth I have gained both professionally and personally I will take with me for years to come. As an ambassador you will gain confidence in networking, and be given the opportunity to pass this along to other members. When we go to events we are the “go to” people for anyone new, or anyone who is not totally comfortable with networking. It is up to us to help all the members feel comfortable, and try to help them meet potential business contacts. All

Amy Tulk

Business News MAY 2013

the ambassadors are all very dedicated to this, any one of us would be glad to help in any way. In my 7 years with Ramada St. John’s as Sales and Catering Manager, I learned very quickly that most of your business is made through personal connection, gone are the days of hard selling, and the Board of Trade events are one of the best ways to make that connection. So I challenge you to get yourself out to the next mixer or luncheon and start making your connections, or re-connect to people you haven’t seen in a while. Amy Tulk Sales & Catering Manager Ramada St. John’s (709) 757-3044

ambassador column

aving been a new resident and business professional in four countries, I understand the difficulties of building a new local network. One of the key outlets to achieve this was naturally the St. Johns Board of Trade. Having been in a member of the St. Johns Board of Trade for a few years, I appreciate the networking opportunities, the business building prospects along with the ability to expand my personal and professional brand. I am grateful for an opportunity to serve as an Ambassador as it provides a vehicle to approach any member. Some would ask why an Ambassador; it could be the ability to interact with so many great companies that attend the socials, lunch n learns and other events, champion member feedback, or its strong and influential voice but it would be the amazing collection of talent, which could be drawn upon (some members do not take advantage of this).

I am supposed to provide a personal note, so here goes; Currently heading up Channel and alliance development for Camouflage Software, business development tactician of 15 years, worked with a few fortune 100â&#x20AC;&#x2122;s, lived in 5 countries, mistaken for a spy a few times, entrepreneur, amateur painter & photographer, lover of shoes and junk food. As Ambassadors, I appreciate that our feedback provides guidance to the Member Relations Committee in their recommendations to the board executives. So when you see us at an event, remember we are here to serve you, our St. Johns Board of Trade members.

Vincent Estick

Business News MAY 2013

St. John’s Clean & Beautiful

t. John’s Clean & Beautiful is a voluntary non-profit organization committed to creating public awareness, fostering ownership, and involving the community in the cleanliness and beautification of our city. The dedicated promotion of partnership, working together, and individual responsibility makes this happen. This in turn encourages economic investment, increases property values, and contributes

to public safety. A clean and beautiful city improves the quality of life and adds to a healthier environment for the residents of St. John’s. Our marquee event, Take Pride Take Action, from May 15 to June 15 encourage neighbours, organizations and corporations to plan a clean up in an area of their choice throughout St. John’s. Cleanups can be ten minutes around your office or an hour cleanup of a river bank or walking trail.

The main idea is to work together to make St. John’s a cleaner and an even more beautiful city – every bit helps. Clean & Beautiful not only encourages a cleaner city but we are here to help plan and provide the materials for a clean up. Partnering with our corporate sponsors – Tim Horton’s, Rockwater Products, Newfoundland and Labrador Housing and City of St. John’s we are able to supply garbage bags, prizes and we will come pick up the garbage collected. We can also come to your office to speak about how easy it is to participate in a local cleanup or you can register your clean up at www. cleanandbeautiful.org/takepridetakeaction. htm. The past several years we have helped to organize between 130 to 150 clean ups. This year we are hoping with corporate involvement to increase that number. We also hope to build more of a public awareness of how working together we make a cleaner city. When an area has been cleaned it is more likely that people will take pride in that area. Throughout the year Clean & Beautiful organizes several different events to help educate adults and students about the importance of keeping St. John’s clean and beautiful. At Love of St. John’s Art Shows, elementary students have an opportunity to display their image of St. John’s as a clean city. Junior High Students speak on various topics, such as Litter Prevention, City Beautification, Ecological Protection, Heritage Preservation, Community Development and Youth Leadership, or Trends in Environmental Science and Technology at the Super Speak Off Event. This past year we commissioned eight local artists to paint traffic boxes, a project that helped to discourage graffiti vandalism and at the same time providing local artists with public space to showcase original artwork. If you would like to learn more about Clean & Beautiful and learn more about how we are encouraging a cleaner and more beautiful city please visit our website at www.cleanandbeautiful.org or contact us at sjcab@cleanandbeautiful.nf.ca

Business News MAY 2013

A MESSAGE FROM NL OFFSHORE PRODUCERS & EXPLORERS

Even in a banner year for exploration,

we never lose sight of safety.

“Everyone’s really excited about what’s on the horizon.” - Chelsea Davis Drilling Engineer, Statoil

In the oil and gas industry, safety is always the benchmark for what’s possible. 2013 will be the busiest year for new oil and gas exploration off Newfoundland and Labrador in 25 years. Locations like the Orphan and Flemish Pass Basins are receiving serious focus. Research being done right here is at the forefront of extending existing fields and looking for the next opportunity. Offshore and onshore, the way forward always starts with safety. To learn more, visit CAPP.ca.

policy matters Provincial Budget 2013: What the Budget Means for Business We advocated on your behalf during government’s budget process and the St. John’s Board of Trade is pleased to see government getting back to basics in Budget 2013 and the Sustainability Plan, planning for sustainable public spending and a healthy environment for the continued success of our economy. Government did not raise tax rates, and

set a process of reform that will mean sustainable service delivery in the long term. The projected deficit for 2013-14 is $563.8 million, down from the $1.6 billion previously projected at mid-year. That is based on the price of oil for 2013-14 at $105 per barrel. Government found $410 million in savings resulting from the core mandate review. There is a commitment to reduce the province’s net debt per capita to the all-province average within 10 years, but it should be noted this average continues to rise nationally. The civil service, which had grown significantly in the last 10 years, has been reduced in size to near pre-oil levels.

Business and Regional Development Government continues to reduce red tape and redundancies by consolidating over 20 business development programs to two umbrella funds. This year $100 million will be invested in continuing tax credits and incentives for businesses, such as Small Business Tax Credit; Manufacturing and Processing Profits Tax Credit; Scientific Research and Experimental Development Tax Credit; Economic Diversification and Growth Enterprise Program; and the Direct Equity Tax Credit.

The Federal Budget: Staying the Course and Easing Labour Shortages The federal budget was very much a “stay the course” budget, with a commitment to balance the budget by 2015/16. The government put tight control on spending

with a growth of 1.5 per cent per year. There were no surprises and no tax increases in this budget, with a large focus on easing labour shortages, mostly through domestic means.

Immigration Government made a commitment to implement the Expression of Interest Model Management System for immigration in 2014. The system will be demand-based rather than supply driven and allow employers to select employees direct access to those applying for citizenship.

Diversity Symposium 2013 The Labour Market Committee attended the Association for New Canadians’ Diversity Symposium held last month. The main theme was “Preparing for Future Demographic Change: The Role of Immigration in Building a Dynamic Labour Force.” Cathy Bennett spoke about the importance of employer willingness to let diversity permeate and positively affect the workplace, suggesting that we all should welcome the new reality of immigration as an economic enabler. A panel, consisting of three Board of Trade members and a representative from labour, outlined the opportunities and challenges of immigration as an economic enabler, with an emphasis on respect, due diligence, and unity through diversity. Ultimately, all new Canadians have much to offer and there is much to be gained in creating a respectful and diverse workplace.

Past and current Chairs Steve Power and Denis Mahoney met with Premier Kathy Dunderdale in the days leading up to the provincial budget. The meeting focused on upcoming budget tightening for the Tory government and strategies for governance going forward.

Business News MAY 2013

corporate incentives Money may make the world go round, but if you want to inspire your people to aim higher and improve performance, then offer something other than money as motivation.

ncentive travel programs motivate employees by offering the premium of all rewards for reaching pre-set goals. The incentive travel programs can apply to groups or individuals and can take on a variety of executions. The key to a successful incentive travel program lies in careful researching, planning and delivery of the program, as well as evaluating the results from both the participants’ and administrators’ perspective. Incentive travel programs can help to accomplish corporate objectives such as: • increase profits and/or market share • increase productivity • recognize/show appreciation for outstanding performance by employees or customers Travel is one of the most sought-after incentive rewards. Not only does it appeal to participant’s senses, it gives management a chance to get to know their highest achievers. A travel incentive reward creates memories that are brought back to the workplace and drives enthusiasm for the next trip among those who attended and those who missed out. An incentive trip usually lasts from three to seven nights and the destinations are endless. If budget restrictions impede an African Safari

then perhaps an action-packed weekend in New York or a golf tournament on our west coast might suit. Each facet of the program must be of a quality that shows the participants how much their efforts are valued. V!be Global Event Management maps a strategy by writing the rules and paying particular attention to the corporate objectives. We introduce secondary goals when needed and crunch the numbers to stay within the agreed upon budget. Through our years of experience and understanding of this business, we assist our clients in choosing the best destination for the program by carefully examining the demographics, lifestyles, and the company’s past travel experiences to deliver an outstanding and memorable program. We are experts at putting all the planning into play and once accomplished, a proper launch of the program is critical. A kickoff with eye-catching teasers, enrollment kits, and information regarding the goals, qualifications, and rewards will excite the participants to reach their own personal as well as corporate goals. During the qualifying stage, it is important to ensure that participants are on track. Mid-program monitoring and continued or heightened motivation is necessary. Determine whether additional resources are needed to boost performance and take note of any external factors that may be impacting the results. Communication with participants about their progress is important; friendly and fun reminders can be used to keep those who are falling behind on track. Finally, let’s see how we’ve

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done. After the completion of a program an evaluation will provide valuable feedback on what was successful with the group – and what may need improvement. Feedback is essential from the participants as well as the administrators. With the program at its end it is time to capitalize on it and build up excitement for next year’s program. Incentive travel programs should aim to be risk-free and self-liquidating if designed and executed to a strategic plan. The cost of the incentive travel program is often paid for through the incremental sales achieved by the pre-set goals. In some instances, particularly in the case of customer appreciation programs, targets are hit or exceeded prior to the actual program. The development of an incentive travel program can be very complex and many elements need to be considered: structuring the program to meet corporate goals, designing the best possible program with a flawless delivery, and the final assessment after the program runs. V!be Global Event Management is a full service Meetings, Incentive Travel, Conference and Events company and we are here to partner with our clients to meet their corporate objectives and achieve the best possible ROI.

Fisher’s loft Transitioning a business through change by John Fisher

f you own a business, you’ll reach a point where you will need to think seriously about how you will leave the business and when that time will be. Call it an exit strategy or succession planning, it’s one of the most important decisions you will make and it’s something that’s probably always been in the back of your mind. In our case, with our spring opening on May 1, our two sons and their families will begin taking over Fishers’ Loft Inn. Part of me is relieved. The other part wonders if a “disconnected” retirement is really possible after so many years of managing the business. Most of us are active, curious people and we’ve led an engaged life that’s intertwined with everyone around us in the business and the community. Many companies don’t have the choice of opting for a family transfer. Instead, they are faced with selling to outside interests and working with lawyers and business valuation experts to find a buyer for the company and ultimately put a price tag on the business. If you choose to sell to an outside buyer, my advice is to give yourself lots of time and find the right team to navigate you through the complicated and time consuming process of sorting tax issues, business valuation and transferring knowledge to the new owners following the sale. Be sure you can express your concerns with the professionals who

surround you and try to find a specialist with extensive knowledge of your industry. At the same time, find someone who will be objective. Twenty-three years ago, my wife Peggy and I moved to Port Rexton from Ontario. In 1997, we began building what has become a 33-room inn, restaurant and bar that is perched on a hill at the beginning of Skerwink Trail. This year, we are opening a new, state-of-the-art conference centre that will move Fishers’ Loft and our sons and their families into the business market. The construction of the conference centre began around the same time that our family began discussing the future of the company and its survival into the future. None of the advice from lawyers or accountants mentioned expanding the business before the family transfer takes place, yet this was the right move for us. The reality is that our sons and their families were already involved in the business and together we assessed the potential to expand it and target businesses that are looking for a unique location for their next meeting or corporate retreat. The conference centre was the natural extension of what we had already built in Port Rexton and integrates well with our existing facilities and the full service we are able to provide to clients.

Business News MAY 2013

So this year will see Peggy and I working alongside our sons at Fishers Loft as they step forward and we gradually start to step back. Are we in a rush to step out? Not at all. In transferring a business to a family, it is important to allow for as much transitional time as needed. Family members taking over the business need to have input into how the transition will take place and over what time frame. While I’ve never doubted our children’s ability to manage the business, we will work with them to ensure they grasp the tricks of the trade and the nuances we’ve learned from experience and hard knocks taken along the way. After all, these are the intangibles that contribute to a business’s competitive edge. And so the act of enabling succession to family means giving them room to make decisions. We want to create an environment which encourages confidence and promotes caution, yet doesn’t stigmatize mistakes. Over time, they will take the company into uncharted waters and move it into the future. John and Peggy Fisher opened Fishers’ Loft Inn in Port Rexton in 1997. What began as a four-room bed and breakfast is now a 33-room inn, conference centre, book shop, restaurant and bar that employs 25 staff. Peggy Fisher has a background in art history; John in strategic planning, theatre and film. Their sons, Luke and Gabe, and their families are in the process of assuming management of the business. www.fishersloft.com

Rising Tide Theatre

rom a simple invitation in 1993 which combined the efforts of a professional theatre troupe with a motivated local community, the town of Trinity has nurtured a strong character and economy based on theatre and historical appreciation. Since those first efforts by Rising Tide and the local population of Trinity, the theatre has grown to become not only a major character trait of the town but also a strong driver for its economy and that of the whole region. Each and every local community around the Bight recognizes the economic impact of Rising Tide and its role in the development of a strong, productive cultural tourism sector. Since its initial undertaking in Trinity 20 years ago, Rising Tide has collaborated closely with local, regional, provincial and federal organizations that share a commitment to preserve our province’s history and culture. We work to develop a program that will contribute to establishing our region and our province as a superior travel and tourism destination. In either direct, hands on planning or through the sharing of a common vision, this project has over the years enjoyed the support and acknowledgment of the company’s role in economic development by the Atlantic Canada Opportunities Agency, the Department of Tourism, Culture and Recreation, the Department of Innovation, Business and Rural Development, the Eastern Destination Management Organization (EDMO), the Trinity Historical Society, the Trinity Town Council and the people and businesses of Trinity Bight. Rising Tide is one of the leaders in initiatives to bring together the non profit and the private sector, and in generating regional partnerships. We take our partnerships and our role as economic generator very seriously. Though the development of tourism is viewed by the Company as an important goal, its primary mandate is to provide opportunities for artistic expression and to encourage and support local artists in their development. Rising Tide believes that these dual roles and objectives are

not exclusive of each other and that it is possible to maintain the balance between artistic expression and economic generation. In order to attract visitors and to ensure that residents keep coming back, the products offered must have elements of freshness and quality. This year the iconic New Founde Lande Trinity Pageant, Shenanigans Dinner Theatre and a full slate of new works and old favourites performed by a talented company guarantee these aims. Rising Tide Theatre contributes to the province’s artistic community by employing upwards of 60 artists each year, developing new works, encouraging young and established artists alike. In Trinity these students of theatre and emerging artists have the opportunity to work and grow in a production company with seasoned professionals. These artists get their start in Trinity or on tour with the wildly popular REVUE, move on to success in and outside our province but are happy to return to share their success and perhaps to reconnect with the energy of a Season in the Bight. Many of the province’s best known actors and entertainers are alumni of Rising Tide. Rising Tide occupies the position of a professional leader in the field for cultural tourism in rural Newfoundland in the province, and is recognized as one of the leaders in Canada for its high standard of artistic integrity and innovation. The Company has set a standard for reflecting Newfoundland and Labrador culture to the province and visitors from around the world. Come and celebrate 20 fabulous years in Trinity with us during the 2013 Seasons in the Bight!

A taste of what you’ll see: The New Founde Lande Trinity Pageant A moving and joyous tribute to our beloved New Founde Lande.

Shenanigans Dinner Theatre A light and lively look at the “golden age” of life in the outports.

Harry Hibbs Returns! A celebration of Newfoundland’s favourite son, a shy fellow who became a musical hero to the thousands of Newfoundlander’s who migrated to Ontario in the 60’s and 70’s looking for work.

The Loop An uplifting story of redemption and the healing power of love and truth set in around Trinity during the war years.

West Moon A special anniversary presentation of a true Newfoundland classic

February Lisa Moore’s 2013 Canada Reads Award winning novel comes to life

....and many more. Check out our website, like us on facebook or sign up for our newsletter for all the latest season details.

See you in Trinity! Photos by Brian Ricks

Get On Board with the Board for...

The St. John’s Board of Trade is in the business of providing our members with access to opportunities, and we are providing you with the chance to do business in Labrador this upcoming June 23rd- 26th in Happy ValleyGoose Bay at the Expo Labrador Conference and Trade Exhibition.

ith 460 participants and 85 trade show booths registered in 2012, Expo is Labrador’s primary event for networking opportunities. It includes a trade show that provides exhibitors with an opportunity to showcase their business, and it continues to grow every year, making 2013 boasting even more opportunity for growth and development. The conference sessions and luncheons highlight the many opportunities that exist in a variety of Labrador resource development industries, with one of the biggest audiences for an event focusing on and in Labrador. The social events are second to none in northern hospitality inclusive to a theme night soirée, golf tournament and BBQ and a high proﬁle

“Labrador Night” Meet and Greet event, all of which are fantastic venues in which to do effective business networking. The St. John’s Board of Trade is working with partners such as the Atlantic Canada Opportunities Agency (ACOA) The Labrador North Chamber of Commerce (LNCC) and Provincial Airlines to make this mission as economical and beneficial as possible. The LNCC is the Project Manager of the Expo Labrador event, and they have generously extended their membership rates to the trade mission delegates to make it more cost effective for you to attend.

For more information or to register as part of the St. Jo please contact Erika Stockley, Mentor for L at estockley@bot.nf.ca or 72

Provincial Airlines is the official carrier for this mission and are providing excellent discounted travel rates as well as a number of flexibilities and flight times to accommodate you. If you require accommodations, the Board also has secured a block of hotel rooms in Happy Valley-Goose Bay for those participating in the trade mission. “Many organizations who attend Expo Labrador continue to find it a good mix of business opportunity, activity, and benefit to their business,” says Ernie McLean, chairperson of the Expo Labrador 2013 event. “In the last number of years, we’ve broadened the horizons to now deal with resource development in a much broader sense,

touching on topics relating to regional beneﬁts, Aboriginal partnerships and other topics of relevance to our participants.” “Due to the Chamber’s success with other events like Northern Exposure and Northern Lights, we’ve attracted a number of new participants,” says McLean. “It’s a well-managed event that continues to grow each year. Participants continue to see the value in attending and are continuing to take advantage of that.” Don’t miss out on your opportunity, get on board with us!

ohn’s Board of Trade Expo Labrador Trade Mission, Labrador and Northern Opportunities, 26-2961 extension 116.

around the board

The obvious winners of the annual Easter egg hunt were Alex Gibson and Danielle Seaward, teamed up from Knightsbridge Robertson Surrett. Congratulations to Matthew Yong, our economics intern in 2012, for being honoured with a Director’s Award for an Exemplary Work Term in Co-operative Education. The St. John’s Board of Trade in conjunction was also a recipient of the Employer’s Award for Exemplary Learning Opportunity. Past Chair Steve Power was on hand for the celebratory luncheon and to thank Yong for his in-depth research and analysis of the public sector pension plan – a pivotal tool for the Board of Trade in its recent lobbying efforts. Also awarded at the luncheon were interns and their employers from Ernst and Young, Husky Energy, and the City of St. John’s – all of whom are members of the St. John’s Board of Trade. We wish to say thank you to Memorial University for the recognition, but also for fostering such a valuable internship Our staff had a great time goofing around at this mixer because it was so program, which helps advance both business and the relaxed and laid back. potential careers for students.

Business News MAY 2013

around the board

Our bar hopping members visited Club One, George Street Beer Market and Dusk for drinks, networking and prize draws.

Seamus Oâ&#x20AC;&#x2122;Keefe of the George Street Association welcomed us all in fine style, offering some great hospitality.

We even had a sociable or two.

The prize draws were popular with rum drinkers!

Business News MAY 2013

Budget 2013

Board Chair Denis Mahoney fielded tough questions from the media following the 2013 provincial budget. He did live interviews with CBC radio and NTV and a number of taped interviews with other media throughout the afternoon.

Business News MAY 2013

Budget 2013

Denis Mahoney met with Finance Minister Jerome Kennedy after he delivered the 2013 budget speech

Chair Denis Mahoney speaks live on NTV about the provincial budget’s impact on business.

Denis Mahoney chatted with Premier Kathy Dunderdale after the delivery of the 2013 budget speech.

Where can we help you go today?

Anywhere. Whether you’re driving, ﬂying or sailing the ocean blue we’re always here to help.

Chair Denis Mahoney did multiple media interviews for TV, radio and print on budget day.

www.atlantic.caa.ca

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Business News MAY 2013

Payment solutions you can count on

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TD Merchant Services preferred pricing program1 for members of the ST. JOHN’S BOARD OF TRADE. Features and Benefits t Deposit your funds to any bank account you choose t Save time, money and paperwork by sending your deposits directly to a TD Canada Trust business account t Pay no application fee

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t Get support by telephone 24 hours a day, seven days a week t Get on-site technical support within four hours2 t Process your transactions through secure point-of-sale terminals t Process American Express® Card transactions t Build customer loyalty with gift card programs t Save time by processing transactions through the Internet t Manage your business effectively with Online Reporting t Access an experienced sales team to help you meet your payment processing needs

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1 Subject to conditions and approval of the card processing application by TD Merchant Services (TDMS). Rates are for Card Present Transactions in Canadian Dollars ONLY. For Card Not Present (non swiped) and certain card transaction types, higher fees will apply. All transactions must be processed through a TDMS terminal or payment processing solution. TDMS standard fees apply. Proof of Chamber of Commerce membership is required by TDMS. Pricing displayed does not include applicable taxes. Fees, rates and offer are effective February 1, 2011 and are subject to change without notice. Offer may be cancelled, changed or withdrawn at any time. 2 Available in most major centres (except on Christmas Day and New Year’s Day) if the call is received by TDMS by 4:00 p.m. ET on weekdays, and 2:00 p.m. ET on weekends. All trade-marks are the property of their respective owners. ®/ The TD logo and other trade-marks are the property of The Toronto-Dominion Bank or a wholly-owned subsidiary, in Canada and/or other countries.

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members in the news Ocean delight Cottages racks up the accolades Congratulations go to Ocean Delight Cottages, which in its first year of operations, won the coveted accommodator of the year award at the Tourism Excellence Awards Gala presented by Hospitality Newfoundland and Labrador and sponsored by the Sparkes Family. The H. Clayton Sparkes Accommodator of the Year Award recognizes an individual or company in the accommodations sector who exhibits a dedication to quality service, a commitment to the tourism industry, and makes a solid contribution to the communities in which they live.

Loyal guests visit operators Laurelyn Berry and Jerry Byrne for the pet-friendly policy, the company’s award-winning daily blog, and the hands-on care and attention.

CBC wins planning award Congratulations go to the CBC for creating a thought provoking and award winning series about the way we live. The Jack Allston Memorial Award is awarded annually by the Atlantic Planners Institute, Newfoundland and Labrador Branch, to recognize excellence in coverage and creating awareness of planning issues. CBC Newfoundland and Labrador, was given the award in recognition of their work on the Newburbia series, examining suburban growth surrounding St. John’s and related issues of urban planning, municipal governance, and community sustainability. The award honours the memory of Colonel Jack Allston, who was the first Director of Urban and Rural Planning for the province.

Vale confirms commitment to underground mining

Business

Pleasure

why not both? With a seamless blend of the elements of a business hotel and the luxury of a boutique hotel, Murray Premises Hotel is ideal for the business traveller. Offering the best location in the heart of downtown St. John’s, Murray Premises Hotel is walking distance to the St. John’s Convention Centre and mere steps to the finest shopping, tourist attractions, dining destinations and nightlife. Every room offers a unique experience and includes a wealth of luxury amenities. Meeting facilities can accommodate up to one hundred people and all our guests enjoy complimentary access to our privately hosted breakfast room. Don’t sacrifice the luxuries that make travelling enjoyable. For business and pleasure book Murray Premises Hotel for your next stay in St. John’s.

www.murraypremiseshotel.com Reservations: 709-738-7773

5 Beck’s Cove, St. John’s Newfoundland

Business News MAY 2013

Vale and the province have confirmed the future operation of Voisey’s Bay underground mining project in the recent announcement of a new Development Agreement. The agreement which was renegotiated because of construction delays at the Long Harbour nickel processing plant, will see Vale provided an additional exemption from primary processing requirements between 2013 and 2015 so that the Voisey’s Bay mine can maintain continued operation while construction of the processing plant in Long Harbour is completed. The new mine site is expected to be sanctioned in 2015 and will require more operational employees than the current mine operations. First ore is expected in 2019. As a result of the enhanced agreement, the province will see approximately $100 million pour into its coffers over three years.

Doing business internationally

Wondering how to leverage your international business tools to grow your business? NEIA wants to help. The Newfoundland Environmental Industries Association is organizing an â&#x20AC;&#x153;International Business Development Symposiumâ&#x20AC;? on May 24. You can see the agenda and what the event is all about here: http://neia.org/ibds/

Oil award given to biomedical researcher at MUN

Partnership will advance fisheries and oceans education

Dr. Mani Larijani, has been awarded a significant cash prize from the Terra Nova development and Suncor Energy for his work on DNA-mutating processes which modify human and virus genomes. Larijani, an assistant professor of immunology and infectious diseases and oncology in the Division of Biomedical Sciences, has received the Terra Nova Young Innovator Award in recognition of his research, which could have significant impacts for those with aggressive cancers. The $50,000 Terra Nova Young Innovator Award recognizes and supports an outstanding and emerging researcher whose innovative work has the potential to significantly impact society.

The Marine Institute (MI) of Memorial University and the World Wildlife Fund (WWF)-Canada have partnered on a threeyear agreement to use student research and professional expertise to devise creative solutions for environmental issues facing our oceans and the livelihoods dependent on them. It will also focus on supporting and creating unique training opportunities for Atlantic Canadian students in ocean conservation.

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Business News MAY 2013

industry news Helping hand for young businesses Young entrepreneurs looking for help to start their own businesses this summer can get a hand up from two levels of government. The federal and provincial government have announced a partnership in Newfoundland and Labrador Association of Community Business Development Corporation’s (CBDC) Youth Ventures Program. Youth Ventures is a program for students aged 12 to 29 who are interested in starting a business. The program helps participants to come up with a business idea, create a business plan and do market research and advice on financing. Youth Ventures works with close to 300 students and helps in the start-up of almost 200 businesses each year. Since its establishment as a provincial program in 1997, Youth Ventures has helped over 4,300 young people explore entrepreneurship. Oil boom helps NL outpace North American productivity growth Newfoundland and Labrador was the only Canadian province to post stronger business sector labour productivity growth than the United States between 1998 and 2011, according to the Conference Board of Canada. The oil boom and mining activity were the main contributors to the increase. Oil and mining made up an estimated 1.5 per cent of real GDP in 1997 and increased to 19.4 per cent in 2011.

Taking on a challenge Businesses across the country are being prompted to submit their biggest business ideas for a massive cash grant from Telus. The $100,000 grant will be judged by a

Corporate Profiles FISHERS’ LOFT INN Fishers’ Loft has opened a multi-functional conference centre equipped with state-of the-art audio visual equipment and award-winning catering to make your next meeting, retreat or reception a success. The centre is nestled in beautiful Port Rexton, Trinity Bay and features a main conference room, board room and bright reception and dining areas for groups of different sizes. 12 guest rooms are located at the centre with a 4.5 star Canada Select rating and additional rooms are available in the Fishers’ Loft Inn and neighbouring communities. Groups from 15 to 200 can be accommodated. Build some exercise and breathtaking scenery into your event. Fishers’ Loft Conferences is perched on the internationally renowned Skerwink Trail, a 5.3 km coastal trail that is ranked among the top 10 hiking trails in Canada by Travel & Leisure magazine. Contact: 1.877.464.3240 enquiries@fishersloft.com www.fishersloft.com

1,2, & 3 Bedroom Efficiency Suites . Fully Equipped Kitchen Telephone . Cable TV . WiFi Pet Friendly Suites . Complimentary Grocery Shuttle Service Spacious Executive 3 Bedroom Suite with Sauna, Seperate Dining Room and Kitchen with Dishwasher

panel that includes entrepreneurs and business experts. For full details about how to enter and to read the contest rules and regulations, please visit Globeandmail. com/thechallenge.

Business News MAY 2013

Work Global Canada Inc. (WGCi) is a 100% owned and operated NL company. Our president and CEO, Paul Shelley is a former Minister of Immigration and Tourism. WGCI provides international recruitment and immigration consulting services to Canadian employers who are in need of professional, skilled, and low skilled workers and who have exhausted the labour markets. WGCi will work with employers who have a specific need for one or more workers that cannot be readily met from the available Canadian labour market pool. WGCi will conduct an international search and match a number of potential international candidates to the position using its worker database. As a secondary service, WGCi, using their certified immigration consultant(s) or contracted legal associates, will work with appropriate government agencies to help guide the employer and workers through the sometime arduous process and requirements for bringing the worker to Canada. Erika Pardy, Senior Sales and Marketing Analyst, 10 Pippy Place, St. John’s, NL 709.700.1984 Erika@workglobalcanada.com www.workglobalcanada.com

St. Johnâ&#x20AC;&#x2122;s economy still rising Most recent statistics available show the cityâ&#x20AC;&#x2122;s boom continues as more people were employed with greater average weekly earnings. In January there were 20.4 per cent fewer people receiving Employment Insurance in the metro area. There were 910 fewer beneficiaries in the St. Johnâ&#x20AC;&#x2122;s CMA in January 2013 compared to the previous January, according to Statistics Canada. Average weekly earnings have increased 34 per cent since 2007 in the St. Johnâ&#x20AC;&#x2122;s CMA, the highest growth rate in Canada, according to Statistics Canada (CANSIM). In December 2007 average weekly earnings were $753 in the St. Johnâ&#x20AC;&#x2122;s CMA compared to $948 in December 2012. As a result retail sales were up another 2.8 per cent for a total of $680 million in January.

2 Words. Pillowtop Mattress! Welcome Back to the Greenwood Inn and Suites. All the comfort, convenience and quality youâ&#x20AC;&#x2122;ve come to trust, along with new improvements including pillowtop mattresses and LCD flatscreen televisions in every guestroom. Call to book your reservation today!

Spring is in the air... and no place is more evident than at August & Lotta Stockholm Drop by to see the beautiful array of spring colours in your favourite brands. With new inventory arriving weekly, thereâ&#x20AC;&#x2122;s sure to be lots to choose from.

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ADVOCATES ON BEHALF OF BUSINESS TO ALL LEVELS OF GOVERNMENT PROVIDES ACCESS TO OPPORTUNITIES AND ASSISTS MEMBERS ON ISSUES AFFECTION BUSINESS

Business News MAY 2013

NEW

APPLY BY MAY 16, 2013

Limited Seating Available!

Director Education Coming to St. John’s Enterprise Risk Oversight for Directors (EROD) By directors for directors™

The ICD’s new one-day Enterprise Risk Oversight for Directors course will help directors to better understand how boards and management can more effectively work together to identify, rank and mitigate enterprise risks. LEARNING OUTCOMES This course will expose participants to a new framework for the oversight of enterprise risk specifically designed for boards of directors. By attending this national course, participants will: • Gain an understanding of how to establish and oversee an organization’s appetite and tolerance for risk; • Learn how to apply and implement a risk oversight model; and • Develop clearer insights into the interrelated and compounding effects of multiple risks. WHO WOULD BENEFIT? WHO SHOULD ATTEND? • Directors of private for-profit and publicly-listed companies • Directors of medium and large not-for-profit organizations, Crown corporations, and public ABCCs • Graduates of the ICD-Rotman Directors Education Program; or • Experienced business executives who have just joined a board and/or are considering director roles. COURSE FORMAT The course will utilize a combination of pre-readings, lectures, breakout groups and group discussions in a series of modules tied to a case study and drawing from the CICA Risk Framework. Participants will be provided with a copy of the CICA Risk Framework and a case study as pre-readings for the course. The CICA Risk Framework will provide participants with a foundational guide to risk oversight while the case study will enable participants to test their application of the framework to a well-known, real-life business case. CITY

St. John’s

COURSE DATE

APPLICATION DEADLINE

FACULTY

VENUE

May 30, 2013

May 16, 2013

John E. Caldwell, CA Jo Mark Zurel, FCA

Clovelly Golf Club

Apply Early – Limited Seating is Available. Upon admission into any of our short courses, non-members will receive a complimentary one-year ICD membership (value of $395). For directors holding the ICD.D designation, this course may be used as 8 CEUs. For application details, contact ICD at 1.877.593.7741, or education@icd.ca.

www.icd.ca/RISK

new members NLL Recycling Gunnar Asgeirsson, General Manager Denise Drover, Health & Safety Environmental Advisor 340 East White Hills Road St. John’s, NL A1A 5J7 709-726-1777 709-726-4779 denise@nllrecycling.com AMEC Americas Ltd. Glen Forbes, Vice President 133 Crosbie Road P.O. Box 9600 St. John’s, NL A1A 3C1 709-724-1900 Glen.forbes@amec.com

Business News

Marking Services Canada Vern Gerhardt, Director of Business Development 3902 81 Ave Leduc, AB T9E 0C3 780-986-8480 780-986-8486 Vern.gerhardt@markserv.com All Knight Inc. Debbie Hanlon, CEO P.O. Box 5032 354 Water Street St. John’s, NL A1C 5V3 709-699-7035 Debbie@allknight.ca

Business News MAY 2013

Réseau de développement économique et d’employabilité de Terre-Neuve -etLabrador inc. (RDEE) Christophe CARON, Executive Director 233 – 65 Ridge Road St. John’s, NL A1B 4P5 709-726-5976 709-722-9657 dg@rdeetnl.ca

MAY UPCOMING EVENTS Lunch and Learn

Luncheon “Lessons Learned”

Newfoundland’s Alan Doyle will be speaking to the Board of Trade. He will talk on the many lessons he has learned Sponsored by... while fronting Great Big Sea and will share his pride in being a Newfoundlander and how where he comes from makes all the difference. Thank your administrative professionals and send them to lunch – this is a luncheon you don’t want them to miss. Date: Time: Cost: Location:

“Reaching Customers with the Power of Text Message Mobile Marketing”

Learn how to grow sales and reach nearby customers where it counts: their mobile phones! Please join Darryl Power from Reach Interactive as he introduces you to this new form of marketing and how it can directly connect you with customers. Date: Time: Cost: Location:

Wed., May 8 12:30 pm – 2 pm $35+HST member discount $45+HST non member St. John’s Board of Trade Board Room 34 Harvey Rd., 3 Floor

Fri., May 3 12 networking 1pm luncheon $50+HST member discount $85+HST non member Delta St. John’s 120 New Gower St.

Board of Trade Week “Breakfast with the Chair”

Business Mixer

St. John’s Clean and Beautiful are excited to kick off the spring season with the Board of Trade. Join us for an evening full of great networking, food, drinks and other fun activities.

Date: Thurs., May 9 Time: 4:30 – 6:30 pm 1 pm - luncheon Cost: Included as a benefit of your membership Location: Shamrock City 340 Water St.

St. John’s Board of Trade 101 “Open House”

We are inviting recently joined and potential new members to join the staff of the Board of Trade for a detailed orientation on how to become a member and make the most out of your membership. To refer a member please contact Margie Davis at mdavis@bot.nf.ca.

Start your day with a traditional breakfast at Ches’s with St. John’s Board of Trade Chair, Denis Mahoney.. Date: Mon., May 13 Sponsored by... Time: 8 – 10 am Cost: Included as a benefit of your membership Location: Ches’s Fish and Chips 207 Kenmount Rd.

Date: Time: Location:

Tues., May 14 10 am – 12 pm Board of Trade Office 34 Harvey Rd, 3rd Floor

Sociable Date: Time: Cost: Location:

Tues., May 16 4-6 pm Included as a benefit of your membership Martini Bar, George St.

Speed Networking

Join other fellow members for an exciting, high impact and structured networking event that produces exceptional results. Guests are encouraged to bring business cards (make sure you bring a lot), any promotional material you would like to pass out and of course any other creative ideas you can come up with to accelerate your network in the business community. Please note seats are limited and only 1 representative per company.

Date: Wed., May 15 Time: 8:15 Registration, refreshments and muffins 8:30-10:30am Program and networking Cost: $30 member rate, $45 non-members Location: Clovelly Golf, 100 Golf Course Rd.

Business Mixer

JUMP into spring by joining the JUMP Career Solutions Team and other Board of Trade members for an evening of food, fun and networking. Date: Time: Cost: Location:

Thurs., May 30 4:30 pm – 6:30 pm Included as a benefit of your membership Comfort Inn Airport 106 Airport Rd.

Business News MAY 2013

To register for these events please contact Wanda Palmer at events@bot.nf.ca or 726-2961 ext. 9

Wake up to the first sunrise in North America. Enjoy comfort and value in the heart of historic downtown St. John’s. Located steps away from restaurants, shopping, art galleries and nightlife. Featuring spectacular views of the city or harbour and complimentary Internet access, sheltered parking, local calls and an onsite fitness room. Whether staying for business or pleasure, there’s no better way to start the morning than with a stunning view of the ˃UVW VXQULVH LQ 1RUWK $PHULFD

For reservations call 754-7788 or visit choicehotels.ca/cn246