Staff Support Guide by Staffordshire University

Supporting our students together What should you look out for? What should you do? What happens next?

Contents

Contents 3

Introduction

Student Support When a student:

• needs help with a finance enquiry (this could include eligibility for and payment of bursaries, financial hardship and debt)

• is experiencing personal difficulties (bereavement, relationship breakdown etc.) or needs additional support in relation to extenuating circumstances

• is vulnerable and/or underrepresented including;

o estranged students

o care leavers

o Students with caring responsibilities

o Students with children

o Mature students

• has an immigration query

• is affected by an international disaster or emergency

• would like some support with homesickness

• has a query about their accommodation (both on and off campus)

• has a query related to a University disciplinary or investigation

• discloses that they have been raped or sexually assaulted

• is a victim of crime

• requires support relating to their sexuality

• is transgender and is seeking advice and support

• requests support due to a possible forced marriage

• is susceptible to radicalisation

• has died

Academic Related When a student:

• is considering a course change, intermission or withdrawal

• has a query related to their results, progression or an academic appeal

• has career related queries

• requires additional academic support

Student Health and Wellbeing When a student:

• is experiencing mental wellbeing difficulties

• has a disability, including dyslexia, mental illness or a long-term medical condition

• has a communicable or notifiable disease

• has a query related to faith, spirituality, religion or belief

Who, what, when and where?

Supporting our students together

Introduction

Introduction At Staffordshire University, we care about our students. We look out for them and do all we can to support, enable and empower them as they progress through their student journey. Our students have a great student experience; they seek out opportunities, make friends and connections, commit themselves to their academic subject and enjoy being part of our very special community. Despite all of this, we know, that most students, from time to time, will require our professional care and support. It is important that we offer expert and specialist advice and support services which enable students to balance their academic interests alongside the very many other things that may at any one time be going on in their lives.

There are many other examples, however, which require a joined-up approach with academic support, teaching and learning adjustments and general pastoral support being delivered by you and your colleagues.

We hope that you find this guide to be valuable in your role.

What Support is Available? Staff and teams across the Professional Services and Students’ Union are in place to offer expert, specialist care and support. It is important to know that whatever issue or concern there is, that there is someone available to offer support and pick up the great work you have started – so, whether it is advice on money, welfare, international student queries, disability and dyslexia, counselling and mental health, issues in halls of residence, faith and chaplaincy, exams, timetabling, discipline etc there is a team who can help.

Supporting our students together Our students tell us that they get the support they need from a range of sources, which include among others; personal tutors, school staff, domestic assistants, friends and family. It’s important, as such that we all work together, to ensure that students know where they can go for support, that they access our services quickly and easily and that they have confidence in our services and people.

Who is this guide for? Whether you are a personal tutor, a member of the University’s professional services or working in the Students’ Union, this guide is for you. It is designed to ensure that you can quickly and confidently direct students to the service they need.

How our services fit with support offered by other parts of the University You’ll find that some of the support and services described in this guide are fairly specific - that is because detailed advice on for example, visas and immigration, sexual violence or mental health/disability assessments should only be offered to students by professionals in specialist teams in the University and/or the Students’ Union. We hope that this helps you to clarify the boundaries you should work to, and avoid the pitfall of offering too much of yourself to a challenging issue or situation.

Supporting our students together

Student support

Student support When a student needs help with a finance enquiry What should you look out for? There can be lots of reasons why a student may be struggling financially and sometimes this can be the result of other challenges the student may be facing in their life. It is important that we encourage any student who is in this position to seek out support and guidance. Students may tell you they are struggling financially and discuss other issues with you. Other students may stop engaging with their course, they may avoid taking part in other activities such as social events. The quality of their work may decline, especially with courses that require a lot of additional materials and/or equipment. If any student does discuss these issues with you, or you notice a change in their behaviour it is important that we communicate with them and ensure they are aware of the support that is available to them. For instance, Hardship funding or support from the Foodhub in the Students’ Union.

If you feel that the student needs instant access to essential food, then please refer them to the Students’ Union or to the Student Hub. Advisers can support them with their hardship fund application but also provide them with a Foodhub voucher. The Foodhub is based at the Students’ Union. If a student is given a Foodhub voucher they can go to the Students’ Union to receive a basic food parcel. Student Loans and Government Funding: The advisers in the Students’ Union should be able to help with most problems relating to money such as government funding, short-term financial hardship, eligibility for bursaries or scholarships offered by Staffordshire, and longer-term financial need. Care Leaver and Estranged Students: All care leavers and estranged students will have access to a care leaver and Estranged student bursary. The bursary is processed by the Fees and bursaries team who will award a bursary to students that have advised the student guidance team that they are a care leaver or estranged student. If you are in contact with a student who is a care leaver or an estranged student and they have not received the bursary please put them in touch with the student guidance team by emailing support@staffs.ac.uk. You can find out more about this support by going to www.staffs.ac.uk/study/careleavers/index.jsp

What should you do? Who else can help? Encourage the student to seek help and advice: Paying tuition fees or SU accommodation fees: If a student is struggling to pay their tuition fees or on campus accommodation fees they can discuss other payment plans with our income team. They can contact them either by email (income@staffs.ac.uk) or by phone (01785 353614). If the student has accommodation with GreenPad or a private landlord, they would be best advised to speak with a member of staff in the Students’ Union first (SAC@staffs.ac.uk or 01782 294629) Debt and budgeting advice: The Students’ Union has a Money Doctors service that is available to support and advise students who require debt and budgeting advice. They can arrange an appointment (which can be over the phone or face-to-face) by emailing SAC@staffs.ac.uk or calling 01782 294629. Financial Hardship: Staffordshire University has a Hardship Fund. The Hardship fund is for students who find themselves in unexpected financial hardship. To apply for the Hardship Fund students can get access to the application form and guidance notes either on our website, from the Student Hub or they can contact feesandbursaries@staffs.ac.uk. It takes up to ten working days to process a hardship fund claim which may be delayed if further evidence is required.

Supporting our students together

What happens next? The Student Fees and Bursaries team will work with all the advisors to ensure that our students receive the most appropriate financial support. If a student applies to the Hardship fund and has not met with an Adviser, it may be that we ensure the student is in contact and seeking support (if required) before a payment is awarded. In some circumstances only, a part payment will be awarded until they have sought the advice recommended. This is to ensure students receive all the appropriate support they require. The Student Advice Centre in the Students’ Union can offer an emergency support package which would include a food parcel and a small amount of money for things such as gas\ electric, travel home etc.

Student support

When a student is experiencing personal difficulties (bereavement, relationship breakdown etc.) or needs additional support in relation to extenuating circumstances What should you look out for? At times life can be challenging and a range of different circumstances can affect students at any time of their course. When a student is experiencing difficulties, this can manifest itself in many different ways. Some students may withdraw, stop attending classes, fail to submit work or respond to emails. Others may show a noticeable drop in their marks or a change in their levels of motivation. Staff in academic schools will often be the first to notice such changes. Sometimes students are reluctant to talk about personal difficulties of this kind but starting these discussions can enable us to ensure that these issues are taken into consideration and that students get appropriate support.

The Student Advice Service in the Students’ Union deliver support and advice on a whole range of issues relating to personal issues, for example, relationship issues, financial concerns, submitting ECs and coping with the circumstances they are reporting. www.staffsunion.com/advice/ e: sac@staff.ac.uk t: 01782 294629 Residence Life Officers in Halls of Residence can provide support during evenings and weekends. e: reslife@staffs.ac.uk Our University Chaplain is also in place to offer support and a listening ear to students of all faiths and none. Students can just turn up at Mick’s office in Coalport Halls of Residence. They can also email him at M.Williams@staffs.ac.uk If a student feels that a period of intermission would be beneficial, they should first discuss this option with their Personal Tutor or another member of staff in their academic School. They should then contact Student Guidance staff who are in the Student Hub to discuss in more detail before submitting their request.

What should you do? Who else can help? Listen and advise: Finding time to listen to the student can be really beneficial. If students feel that personal difficulties will have an impact on their ability to meet deadlines or perform to the best of their ability in exams they can submit an extenuating circumstances form along with appropriate supporting evidence. See www.staffs.ac.uk/support_depts/info_centre/handbook/ extenuating/index.jsp Staff in the Student Advice Centre in the Students’ Union can support student on the extenuating circumstances (EC) process.

What happens next? If a student has been experiencing personal difficulties it is a good idea to regularly keep in touch with them to see if they require any further support. Students should be advised to continue to check their emails for updates relating to either claims for ECs or Intermission requests. If a student continues to experience difficulties that are preventing them from engaging appropriately with their studies, schools may wish to consider whether the student would benefit from the Fitness to Study process: www.staffs.ac.uk/legal/policies/fitness-to-study-policy-andprocedure.jsp

Refer to the appropriate support services: If a student would like additional support or would like to talk through their options including further guidance on submitting exceptional circumstances or applying to intermit, they can be referred to the Student Hub where they can meet with a Student Guidance Adviser. For information about the service the Student Guidance Advisors provide see: www.staffs.ac.uk/support_depts/ studentguidance/ Counselling and Mental Wellbeing: Students who are experiencing mental wellbeing difficulties can make an appointment with Counselling and Mental Wellbeing. There are also online resources that can assist with a range of issues and challenges that students may be dealing with. www.staffs.ac.uk/study/disabled/mental_wellbeing/ www.staffs.ac.uk/support_depts/counselling/index.jsp

Supporting our students together

Student support

Supporting Vulnerable and/or Under represented Students Staffordshire University students come from a range of different backgrounds and, for some; their personal circumstances can affect them whilst they are studying. Staffordshire University is committed to supporting students from under represented groups to access and succeed in Higher Education and we have developed specific targeted support for certain student groups in order to meet their support needs including: • Estranged Students • Care Leavers • Students with Caring Responsibilities • Students with Children • LGBT+ Students • Commuting Students • Mature Students You can find out more information about support for all of the above students on our Student Guidance web pages: www.staffs.ac.uk/support_depts/studentguidance/

Estranged Students What should you look out for? Students who are have no contact with their parents or families can often face a number of issues when it comes to Higher Education including applying for student finance, accommodation issues as well as personal and emotional issues such as feelings of isolation. If a student is estranged they may come to you to discuss these issues and may disclose that they are have no support or contact with their family.

What should you do? Who else can help? If a student discloses to you that they are estranged or are considering becoming estranged from their family, you should encourage them to contact our dedicated contacts (Ben Granville and Ann Clowes) within the Student Hub who can offer specific advice and support. Contact Name: Ben Granville and Ann Clowes e: Support@staffs.ac.uk t: 01782 294715 (Ben) or 01782 295903 (Ann) The Students’ Union Advice Centre can also deliver advice on estrangement and support students through the implications of being estranged, exploring options in relation to issues such as finances, housing/accommodation/legal issues. www.staffsunion.com/advice/ For more information about support for estranged students at Staffordshire University please visit: www.staffs.ac.uk/study/ careleavers/index.jsp There are also several charities that can provide support for estranged students. We are currently working with the charity Stand Alone who can also provide specific advice and support to prevent people who are estranged from becoming vulnerable: www.standalone.org.uk/ 6

Supporting our students together

What happens next? If a student contacts the Student Hub and discloses that they are an estranged student, we will invite them in to speak to an adviser to discuss their support needs. Alternatively, if you refer a student’s details to us we will contact them to invite them in to have a one-to-one meeting to discuss their needs. Advisers can support students with their student finance application by helping to obtain required evidence of their independent status. We can also provide additional financial support including a bursary and support accessing additional hardship funding if required. We can also provide advice on sourcing accommodation or they can be prioritised for year-round on campus accommodation. Student Advisers may also liaise with schools to discuss if any further support can be provided for the student academically. Student Advice Centre Advisers can support students with their student finance application by helping to obtain required evidence of their independent status.

Care Leavers What should you look out for? A care leaver is someone who spent time in local authority care, either residential accommodation, foster care or under supervision orders at home. The UCAS form invites applicants to disclose if they have been in care. Universities have a responsibility to respond to those students who have chosen to disclose. If a care leaver discloses to the University and gives permission for this information to be shared with relevant staff, then the dedicated care leaver contact in Student Services may contact the School to let them know about the student’s personal circumstances and support needs. However, not all care leavers disclose their personal circumstances when they apply to universities. A care leaver may disclose to personal tutors or other members of staff if they are facing particular difficulties. Care leavers may experience several difficulties throughout their time at university including struggling academically, financial issues, accommodation issues and research has shown that care leavers may be more likely to suffer mental health issues.

What should you do? Who else can help? If a student discloses to you that they are a care leaver you should reassure them that any disclosures they make to the University will be kept confidential, as they may be concerned about there being a stigma attached to being in care. You should also reassure them that we do not need to know the personal circumstances that led to them being in care. You can encourage care leaver students to contact our dedicated contacts within the Student Hub who can offer specific advice and support. Alternatively, with the student’s permission, you can contact the dedicated contact on the student’s behalf to refer them on for additional support: Contact Name: Ben Granville/Ann Clowes e: support@staffs.ac.uk t: 01782 294715 (Ben) or 01782 295903 (Ann)

Student support

You should ensure that the student is aware of the package of support that is available for care leavers at Staffordshire University including financial support as well as being prioritised year-round accommodation and personalised advice guidance and support. Care leavers may also receive support from their local authority. Sometimes the University will be contacted by the local authority for progress updates regarding the student to ensure they can receive the funding they are entitled to as a care leaver. If the University is contacted by a local authority for updates about a student, we can only disclose this information if we have permission from the student. For more information about the package of support available for care leaver students you can visit the dedicated web pages: www.staffs.ac.uk/study/careleavers/index.jsp

What happens next? If a student contacts the Student Hub and discloses that they are a care leaver we will invite them in to speak to the dedicated contact or another adviser to discuss their particular support needs. Alternatively, if you refer a student’s details to us we will contact them to invite them in to have a one to one meeting to discuss their needs. We can then ensure that care leaver students are accessing all the funding they are entitled to through student finance and the University as well as support with accommodation. Care leaver students will also receive regular communications from the dedicated contact offering specific advice and support. We can also liaise with the student’s local authority to ensure they are receiving all the support they are entitled to. Student Services may also liaise with schools to monitor progression and discuss if any further support can be provided for the student academically. Alternatively, if you are aware that a care leaver student is having any particular difficulties you can contact the dedicated contact to flag any issues that may be affecting the student so that we can offer appropriate and timely support.

Students with Caring Responsibilities What should you look out for? Many students combine their university studies with caring responsibilities, such as caring for an ill or disabled family member. A carer is defined as anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

of their academic studies and university life with their responsibilities at home. A student may also tell you about their personal circumstances and the impact these are having.

What should you do? Who else can help? If you are seeing a student with caring responsibilities then it is a good idea to speak to them about what their responsibilities entail and see if the School can provide any flexibility in terms of their timetable, authorising absences or providing extensions to help make balancing university and their responsibilities at home more manageable. You can also encourage the student to get in touch with the dedicated contact within Student Services for student carers and parents, or with their permission you could refer them on for additional support. Contact name: Portia Bentley e: p.l.bentley@staffs.ac.uk t: 01782 294613 The dedicated contact can advise on academic issues including exceptional circumstances, timetabling, absence procedures and exam arrangements, as well as financial support and referrals to external support services. The Students’ Union Advice Centre can also advise on welfare benefits, housing issues and Student Finance. There is also support for carers via charities and local carers associations who can provide advice and support. The carers association in the local area is the Carers Hub: www.thecarershub.co.uk/ The Carers’ Trust is a national organisation supporting carers. They also offer a search engine on their website to allow people to search for carers services in their local area: www.carers.org/

What happens next? If a student with caring responsibilities gets in touch with us or is referred to us by a member of staff, we will arrange a convenient time with them to discuss their support needs. This could include helping them to access any additional financial support that they may be entitled to as a carer, advice on extenuating circumstances and periods of leave if this would be beneficial for them, and other advice and support that can be tailored to meet their needs. Student Services may also liaise with the school to ensure that we provide ongoing support both pastorally and academically.

If a student is having problems with attendance or meeting deadlines it may be because they are a student with caring responsibilities who is having difficulty balancing the demands

Supporting our students together

Student support

Students with Children

Mature Students

What should you look out for?

Many students study at Staffordshire University while either starting or maintaining a family.

Staffs Uni has a diverse population with students of all ages and various educational backgrounds, including access courses and students beginning their university study straight from the workplace. A student is classed as a mature student if they begin their undergraduate degree course over the age of 21. We will also have many students who are parents and carers

If a student is having problems with attendance or meeting deadlines it may be because they are a student parent who is having difficulty balancing the demands of their academic studies and university life with their responsibilities at home. A student may also telephone you about their personal circumstances and the impact these are having.

What should you do? Who else can help? If you are seeing a student parent then it is a good idea to speak to them about what their responsibilities entail and see if the School can provide any flexibility in terms of their timetable, authorising absences or providing extensions to help make balancing university and their responsibilities at home more manageable. You can also encourage the student to get in touch with the dedicated contact with Student Services for student parents, or with their permission you could refer them on for additional support.

Mature students, students who are parents and carers may face additional difficulties when studying at university including; balancing their studies with home life, family or other work commitments. They may also require additional study skills support due to the various educational routes they take to university and there may have been a gap in their education which can make the transition to university more difficult. Mature students, students who are parents and carers may also find it more difficult than our younger cohort of students and those students without parental/caring responsibilities when socialising and meeting like-minded people and so may suffer from isolation.

What should you do? Who else can help?

Contact name: Portia Bentley e: p.l.bentley@staffs.ac.uk t: Number: 01782 294613

There is a dedicated contact in Student and Academic Services who you can refer mature students, students who are parents and carers on to for additional support.

The dedicated contact can advise on academic issues including exceptional circumstances, timetabling, absence procedures and exam arrangements, as well as financial support and childcare.

Contact name: Portia Bentley e: p.l.bentley@staffs.ac.uk t: 01782 294613

The Studentsâ&#x20AC;&#x2122; Union Advice Centre can also advise on welfare benefits, housing issues and Student Finance. Students can also contact Student Finance directly for further advice on additional financial support they may be entitled to as a parent including Parents Learning Allowance and Childcare Grant. (Student Advice Centre/Money Doctors) For information about support for Student Parents please visit: www.staffs.ac.uk/support_depts/info_centre/student-parents. jsp

What happens next? If a student parent gets in touch with us or is referred to us by a member of staff, we will arrange a convenient time with them to discuss their support needs. This could include helping them to access financial support that they are entitled to as a parent, advice on extenuating circumstances and periods of leave if this would be beneficial for them, and other advice and support that can be tailored to meet their needs. Student Services may also liaise with the school to ensure that we provide ongoing support both pastorally and academically.

Supporting our students together

We also have dedicated web pages that provide specific support and advice to mature students: www.staffs.ac.uk/ support_depts/info_centre/mature-students.jsp Be aware and supportive of any requests for flexibility to help them to balance their studies with their home life and other commitments. Staffs Uni SU also has a Mature, Parent and Carer Network to provide a network of support and opportunities for socialising. www.facebook.com/groups/159321434641936/

What happens next? If a mature student, students who are parents and carers are referred to dedicated person; we can offer specific advice and support to meet their needs. We can also refer to additional study skills support We will also invite our mature students, students who are parents and carers to get involved with schemes such as Student Ambassadors to provide opportunities for socialising and sharing experiences with other like-minded students.

Student support

When a student has an immigration query

When a student is affected by an international disaster or emergency

What should you look out for? International students will often have queries relating to their visas, particularly at the start and toward the end of their course, when undertaking a repeat period or if they are considering a change in their status. Be prepared to offer support to students who may be anxious about this. However, as visa and immigration regulations are very complex and frequently change, you must always refer on any students seeking advice about this. The University must comply with a Code of Practice and certain Home Office regulations in order to enrol and teach international students, meaning that visa and advice can only be provided by qualified specialists. Students may also have other immigration questions, such as permission to travel to another country for study or leisure, replacement of lost immigration documents, police registration, right to rent, work visas, or about their family or friends coming to the UK as visitors. Again, this information is best given by the qualified specialists at the University. Several times a year, the University runs immigration ‘Checkpoints’. These allow the University to confirm and monitor the immigration status of all international students and are designed to run in parallel with the University’s attendance monitoring systems, providing a separate independent check. Students are asked to attend at least three mandatory checkpoint events each academic year for which students are given notice (usually a working week) via email to a student’s University email account. At a checkpoint, students are required to present an original copy of their visa and passport for inspection, they may also be required to present copies of their academic and English language qualifications. Students who do not attend or fail to present the required information will be withdrawn from the University which will result in cancellation of a student’s visa.

What should you look out for? We know only too well that there can be sudden and unexpected events that happen around the world. Given how diverse we are as a campus university it is also very likely that when such events take place, some of our students at Staffordshire University will be directly or indirectly affected. With 24-hour news coverage, we can quickly hear of international disasters or emergencies without being informed of the full details and this can have a rapid and distressing impact on our students. Whatever the nature of the event, we would encourage the student to come and get some support. Both the Student Hub and Student Advice Service in the Students’ Union can offer support at a time of great distress and uncertainty.

What should you do? Who else can help? Encourage the student to seek help and advice; It may not appear that there is anything practical that can be done in the first instance, but it will be reassuring for the student to know that there is specialist support available to them. The Student Hub: Refer the student directly to the Student Hub. A member of the International Student Support Team will be able to meet with the students and offer support. Chaplaincy: Students may take comfort in their spiritual belief and could find it beneficial to seek the support of the chaplaincy team. Refer the student to the University Chaplaincy so that they can make arrangements for a chaplain or faith advisor to contact and/or meet with the student.

What should you do? Who else can help?

Counselling and Mental Wellbeing: The Counsellors and Wellbeing Advisors can provide more specialised support to students experiencing distress or mental wellbeing difficulties as a direct or indirect result of an international disaster or emergency.

Refer the student directly to the International Student Support Team in the Student Hub. Immigration advice is delivered in accordance with the Office of the Immigration Services Commissioner’s Code of Standards and UKCISA’s Code of Ethics.

It is also worth informing the student about Campus and Residence Life. The team have Residence Life Officers, (current students) who are available for students to should they feel isolated or distressed during through the night and/or at weekends.

What happens next? A specialist adviser will be able to support the student with all aspects of their query. If a student needs to make an application for a new visa or to extend their current immigration permission, they will receive support and guidance through the whole process.

What happens next? The student can access support through the Student Hub for ongoing problems because of an international disaster or emergency. The student may wish to be put into contact with others in common with themselves and International Student Support can assist. Funding may be interrupted, and, in such instances, Hardship Loans are available. The student may ultimately wish to submit Extenuating Circumstances or even intermit, in which case, please consult the relevant sections within this guide.

Supporting our students together

Student support

When a student would like some support with homesickness

When a student has a query about their accommodation (both on and off campus)

What should you look out for?

Many students may experience homesickness, particularly in their first few days and weeks of starting University. While it can be seen almost as something to be expected, it is a very powerful emotion that may ultimately result in the student questioning their decision to come to Staffordshire University or even considering leaving the institution.

Students may present as having difficulties in their current accommodation (whether on or off campus), whether this is due to contractual issues (usually off campus with a private landlord) or issues around living in University Accommodation (either the use of the building or facilities or with regard to sharing with other students (can be on or off campus).

Staffordshire University is a diverse community with many international students from a wide range of countries and backgrounds. Settling into a new country, a different culture and making changes can be challenging for some students. It can however, be equally challenging for a home student. Look out for students who seem to be struggling to integrate, have few friends, are withdrawn, struggling with their academic work or experiencing culture shock. In class try to encourage UK national and international students to work together.

What should you do? Who else can help? Both the University and Students’ Union have lots of programmes and activities to help students make friends and feel at home. This includes a wide range of different societies, sporting and cultural activities. Encourage students to take part in organised trips and events including the Students’ Union Give it a Go Programme. Students who are residing in halls and who are experiencing homesickness should also be encouraged to talk to their Residence Life Officers by ringing them on the halls duty number. They may also be advised to pop in for a chat with one of the members of the Student Services team, or perhaps to talk to the University Chaplain. There are daily drop ins and there is no need to book. Mick Williams, the University’s Chaplain, is based in Coalport Hall of Residence, Stoke.

What should you do? Who else can help? If the matter is a contractual issue about a private landlord, the advisers in Student Advice Centre are experienced in dealing with tenancy agreements and housing issues. SAC is open throughout the year and is situated on the first floor above the Ember Lounge on College Road. e: sac@staffs.ac.uk t: 01782 294629 If the student wishes to move rooms (on campus) for whatever reason, they should request this via the KLE (Accommodation Tab). If they have an issue with their room (i.e. fault reporting or issues that require the attention of the Accommodation Service Manager) then this should also be reported via the KLE as above. If the issue is of a personal nature (i.e. personal conflict or inability to live with current housemates/block residents) then they should be encouraged to attend a drop-in with a member of the Residence Life team based in Coalport Halls of Residence, to discuss this and how they can be supported.

What happens next? If the matter is about a private landlord - this will be dependent on what the student’s rights and responsibilities are. The Student Advice Centre will be able to fully advise on the next steps.

Counselling and Mental Wellbeing can also provide support to students experiencing homesickness.

If the student makes an application to move rooms on campus - they will be offered the opportunity to view any room that comes available before committing.

What happens next?

If the matter is personal and/or in relation to conflict with other students in the residence, the student will be advised about their options to move forward - this may be in relation to how they can personally come to terms with their difficulty, what steps could be taken to resolve any issues, or how to report an issue that may be subject to further investigation.

Ultimately it is up to the student what they decide to get involved with but encourage them to make the most of the wide range of opportunities and support available to them at Staffordshire University so that they can enjoy the fullest possible experience of university life.

Supporting our students together

Student support

When a student has a query related to a University disciplinary or investigation What should you look out for? A student may discuss with you that they have been notified of a disciplinary allegation made that the University are investigating. They may have been asked to attend either an informal meeting to discuss a general allegation, or a formal investigation to discuss a matter where there is direct evidence to be presented. If the matter is of a particular concerning nature, the University may have chosen to issue a precautionary suspension to prevent further allegations or issues arising during an ongoing investigation. The student may also be subject to a police investigation and want to know more about how this will/may affect their university place. This police investigation may be surrounding an incident that has occurred on campus but could also be in relation to matters that have happened in the community that the University are unaware of. NB There may be occasions when police officers ask for information regarding current or former students. Information is not to be provided without a Personal Data Request Form (Section 29 form), detailing what is required and signed off by the police officer and countersigned by a senior officer. If you are unsure, ask at the Student Hub or email foi@staffs.ac.uk

What should you do? Who else can help? Reassure the student that there is support available. All students subject to a disciplinary investigation are entitled to ask for support and advice. Within the Student Disciplinary Procedure students are entitled to bring a Studentsâ&#x20AC;&#x2122; Union Advisor or a fellow student to any meeting that they are asked to attend. You can refer the student to the Student Advice Centre in the Studentsâ&#x20AC;&#x2122; Union who have the skills and knowledge to be able to advise a student and to represent them where necessary. Students should be encouraged to attend meetings or to respond to any communication that they receive as this could be a further discipline matter if they fail to do so. Find further information on the regulations here: www.staffs.ac.uk/legal/policies/student-disciplinaryprocedure.jsp If the student is subject to a police investigation with regard to allegations that we are not aware of (i.e. this has happened in the community and the University have not had any dealing with the matter so far), the student should be encouraged to inform the Academic Regulations and Compliance team (regulations@staffs.ac.uk) so that they can ensure that the right support is made available.

What happens next? Student Advice Centre Representation Students are fully informed throughout any investigation of the next steps, but they should be encouraged to document their response to any allegation, as they will be asked to provide a statement at some point (if not already done so) to formally record their response. The student will be invited to attend a disciplinary investigation meeting to discuss the allegations that are made against them. They will be informed of the allegations in advance and given the opportunity to respond to this. A record will be taken of the interview. 1. If the matter is deemed as a minor offence, and/or the student has not been investigated for a similar matter previously, then the investigating officer may recommend that no further action is taken, or that a written reprimand or an informal warning is sufficient. The student will be fully informed of potential outcomes and what this means in terms of recording and will be able to appeal against this. 2. If the matter is deemed to warrant further investigation by the Investigating Officer and the Dean, a School Disciplinary Panel will be convened. This is under section 4 of the Student Disciplinary Procedure and will be in the event of a serious breach of discipline and/or the student has been investigated for a similar matter previously. This will involve the preparation of a report which will be completed by the Investigating Officer. The student will be sent a copy of the report and will be invited to attend the meeting of the Panel. The student should be advised to attend this meeting as the Committee may consider the case in their absence. Students should be advised that they can submit their own evidence and call their own witnesses. Students can appeal against the decision of the School Disciplinary Panel. 3. In the rare number of very serious cases or where the student has an extensive discipline record, the matter could be considered under section 5 of the Student Disciplinary Procedure by the University Disciplinary Panel. In such cases the matter will be heard by a member of the University Executive or School Dean with no prior involvement with the case. The student will be sent a copy of the report and will be invited to attend the meeting of the Panel. The student should be advised to attend this meeting as the Committee may consider the case in their absence. Students should be advised that they can submit their own evidence and call their own witnesses. Students can appeal against the decision of the University Disciplinary Panel. Throughout the whole process the student will be encouraged to receive support and a discussion will be held with them as to where they will receive this from (i.e. from Student Services or another service if it would not be appropriate to receive support from the same area as the Residence Life team).

Supporting our students together

Student support

When a student discloses that they have been raped or sexually assaulted What should you look out for? Sexual violence covers a broad range of inappropriate, unwanted behaviours. From the most severe form of sexual violence including rape and sexual assault, it also extends to unwanted touching, stalking, abusive or degrading remarks and across a vast range of inappropriate behaviour in between. It is important for us all to recognise that it happens and that its effects on an individual can be devastating. A student could disclose at any time to you - this may be in close proximity to the incident occurring, it may be years afterwards. It may be on the phone, by email or in a face to face meeting. In any of these instances it is important to remember that the decision to share with you has taken great courage. It is also really important to pay absolute attention to what they are sharing and to give them as much space and time as they require. At that point the most important thing is them. Survivors of sexual violence often feel guilty and/or ashamed. They may also feel that they won’t be believed and as such will not always be willing to disclose or share information. What to expect when someone discloses: Each survivor has their own personal experience, emotions, and ways of coping. This is shaped by age, gender, race, ability, class and other social locations. When they disclose to you, they may: • Be incredibly sad and crying • Appear flat or calm • Exhibit memory loss • Demonstrate an inability to concentrate • Have a panic attack • Be unsure, questioning what to do next Each is a normal reaction to a traumatic event. There is no right or wrong way to act when telling one’s story of sexual violence.

What should you do? Who else can help? For detailed information which relates to sexual violence, where to refer and how to support survivors of sexual assault go to www.staffs.ac.uk/sexual-violence You can refer them to the Student Hub, where arrangments can be made for a Sexual Violence Liaison Officer (SVLO) to meet with them.The SVLO may offer to come with them to an appointment with the SARC and to make the appointment for them if they are uncomfortable doing this alone. The SVLO could come to you if the student would prefer. The student has access to our support regardless if the sexual violence happened on or off campus, or if they were subjected to sexual violence before they came to Staffordshire University.

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The service can help with: • Safety planning • Referrals to specialist counselling, medical services and the Sexual Assault Referral Centre (SARC) • Self-care resources • Academic and accommodation adjustments • Understanding the available reporting options • Navigating systems and resources within the University and the community The student may benefit from accessing the University’s Counselling and Mental Wellbeing Service. You can support them in by helping them to contact the service at…. If possible give the student access to a computer of phone there and then to enable them to do this.

What happens next? This will depend upon a range of factors, but our primary aim is to ensure that the student stays in control of the situation. The SVLO will provide wraparound care of the student to ensure that appropriate support and where appropriate adjustments are put into place - for information about what support the service can provide and the list of adjustments go to www.staffs.ac.uk/sexual-violence

Practice Self-Care Know your own limits. Remember that is okay to say that you don’t have the answer to a question, and that is okay for you to have boundaries. If you need to debrief with a professional contact the SVLO team on 01782 294374. If you feel that you may benefit from counselling, then make use of the University’s Staff Counselling Service. To do so, you can call 0800 1116 387.

Student support

When a student is a victim of crime What should you look out for? A student may approach you and disclose that they have been a victim of crime, either whilst on campus or whilst in the community. The student may have identifiable physical injuries or have injuries that are not noticeable or are emotional in nature. There may be financial repercussions (if the crime is of theft and or fraudulent in nature). They may be uncomfortable with being around the campus - particularly in public areas (for example the Library or Students’ Union) if the alleged perpetrator is a fellow student. Their attendance may drop as a result of this incident. If the matter is more personal in nature (for example domestic abuse related or sexual in nature), the student may be reluctant to talk about the details and may require more specialist support from one of our Sexual Violence Liaison Officers, based within the Student Hub on 01782 294374. Confidential and specialist support on domestic violence can be accessed through the free phone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge on 0808 2000 247.

What should you do? Who else can help? The student should be advised to consider reporting any such matter to the police. If they do not feel able to do so and/or wish to explore their options further - they should be encouraged to meet with an Adviser in the Student Hub or Student Advice Centre in the Students’ Union. If the matter is concerning another student at the University, consideration may need to be given to action taken toward the alleged offender in order to protect the alleged victim and/or other members of the University community. The student would be supported in considering how this is best to be reported, if the alleged victim is comfortable to do so, and what would be required to take forward an internal investigation. If the alleged crime has been committed by a student of the University, it may be that consideration will be given as to whether the alleged perpetrator has breached the University standards of expected behaviour and therefore may become subject to an investigation into this by the University. Again, support in this can be gained from the above-named staff members. If the matter is considered to be sufficiently serious and there is the potential for continued distress for the alleged victim or a risk assessment would identify sufficient concern that there would be ongoing issues.

What happens next? If the matter is to be investigated by the police - support for the victim can be arranged by a member if the Student Services team. If the University feel that this may be a matter that they wish to investigate - discussions will be held with the alleged victim as to the circumstances around this and what their views are on the matter being investigated further. This may mean the victim agreeing to make a statement with regard to the matter. If the investigation concludes with a disciplinary action against the offender - this may result in the alleged victim being asked to give evidence at a Discipline Committee.

When a student requires support relating to their sexuality What should you look out for? LGBT+ students may be concerned about coming out or reconciling their sexuality with their identity and/or gender. In the past Student Support have advised students whose family traditions and cultures have a negative view of homosexuality. Unfortunately, some LGBT students are at a higher risk of emotional or mental health problems which may manifest itself in disengagement or impaired attainment.

What should you do? Who else can help? Refer the student direct to the Equality Co-ordinator. There is plenty of support available to LGBT students. Contact name: Portia Bentley, Equality Co-Ordinator e: p.l.bentley@staffs.ac.uk The LGBT Network aims to raise awareness, support relevant campaigns and offer support to its members. The society also organises regular social events, providing students with a supportive social network during their time at the university. Find out more about our LGBT Network at: www.staffsunion.com/representativenetworks/11862/ or Facebook: www.facebook.com/groups/StaffsUniLGBT/ The chaplaincy can offer support and advice if a student’s faith or cultural background (or that of their family) causes conflict with their LGBT identity. Contact Mick Williams: M.Williams@staffs.ac.uk

What happens next? Students will be provided with a safe and confidential environment to discuss issues relating to sexual identity. Where these issues are more complex, students may be signposted to other support within the university and externally. Counselling and Mental Wellbeing can also offer additional support for students who feel they may benefit from this.

Supporting our students together

Student support

When a student is transgender and is seeking advice and support What should you look out for? It is estimated that there are between 300,000 and 500,000 trans people in the UK, whilst not all will transition to their preferred gender, a large proportion will look for advice and assistance at some point. We will and currently have trans students at Staffs Uni and we have both legal and moral responsibilities to ensure that they are effectively supported. As well as facing discrimination and bullying, trans people also may find everyday things such as using public toilets difficult. Staffs Uni has taken some steps to address this by introducing a number of gender neutral toilets in the Students’ Union, and Beacon Building. We have developed a policy at Staffs Uni that outlines the key processes and what we can do to support students in their transition. You must respect the confidentiality of the individual student and always seek their agreement before sharing any information with anyone else. However, we would strongly recommend that you encourage the student to engage with the Named Contact so that we can ensure appropriate support is provided. Contact name: Portia Bentley, Equality Co-Ordinator e: p.l.bentley@staffs.ac.uk The chaplaincy can offer support and advice if a student’s faith or cultural background (or that of their family) causes conflict with their Trans identity. Contact Mick Williams: M.Williams@staffs.ac.uk

You can also encourage the student to get in touch with the dedicated contact or with their permission you could refer them on for additional support. They will also act as the institutional link and coordinate any additional support required. Contact name: Portia Bentley, Equality Co-Ordinator e: p.l.bentley@staffs.ac.uk t: 01782 294613 Confidentiality is crucial. Inappropriate, casual discussion of a trans student is unacceptable, as is disclosure that has not been agreed with the student. • Think of this person as being the gender they identify as. • Use the name and pronoun (he, she, her, him etc.) that the person asks you to. If you aren’t sure what the right pronoun is, ask. If you make a mistake with pronouns, correct yourself and move on, don’t make a big deal out of it. • Respect people’s privacy. Don’t ask what their ‘real’ or ‘birth’ name is. Trans people are often sensitive about revealing information about their past, especially if they think it might colour how they are perceived in the present. • Similarly respect their privacy with identity and other personal documents which might have their old name on them. • Respect people’s boundaries. If you want to ask a personal question, first ask if it’s okay to do so. Personal questions include anything to do with one’s sex life, anatomy (not just genitalia), and relationship status – past, present or future. Be warned that some people may even consider questions like “are you on hormones?” personal. When in doubt, ask if you may ask them a personal question before going ahead. • Listen to the person and how they want to be treated and referred to, also be aware no two trans people are alike so try not to assume that you know it all. If you feel you need more information, please contact Portia Bentley.

What should you do? Who else can help? Some hints for respecting trans students: Be supportive of the student’s decision and ask them what practical steps you can take to help them in their transition (e.g. if you are a personal tutor, you might discuss with the student whether or not they wish to inform their classmates). Be aware that trans is a spectrum inasmuch as people may feel differently about their trans status so avoid assuming that every trans student will undergo gender reassignment surgery. Remember that trans is an umbrella term including cross-dressers, transgender and transsexual people as well as anyone else who is in any way gender variant. The student’s decision to talk to you about it is part of their journey of ‘coming out’, which means to tell people about their trans status, usually in order to begin ‘transitioning’. This may include asking people to use a different name or pronoun and you should try to respect the student’s wishes in this regard.

Supporting our students together

What happens next? A confidential appointment will be held with the named contact in Student Services, who will support the student and discuss their circumstances with them. If they need additional support, they will be referred to appropriate services. If they have made the decision to transition – whether social, medical or both, this will be discussed with them and a plan developed with them which agrees how their transition will be managed from a university perspective. This will include, among other things, any necessary changes to their university records and any amendments to their accommodation. The dedicated contact will liaise with departments across the University to coordinate the actions required to support the student and this may require further input from colleagues across the University.

Student support

When a student requests support due to a possible forced marriage What should you look out for? • Change in behaviour (becoming more isolated, nervous, anxious) • Disclosure • Non-attendance • Withdrawn / low self-esteem • If student discloses Female Genital Mutilation (FGM) • Mention of extended holiday / unsure of return date from holiday The pressure put on people to marry against their will can be physical (including threats, actual physical violence and sexual violence) or emotional and psychological (for example, when someone is made to feel like they’re bringing shame on their family). Financial abuse (taking your wages or not giving you any money) can also be a factor. Students may present with a sudden decline in their performance, aspirations or motivation. Some female students may feel studying is pointless if they are going to be forced to marry and therefore be unable to continue with their education. Staff may become aware of a student because they appear anxious, depressed and emotionally withdrawn with low self-esteem. They may have mental health disorders and display behaviours such as self-harming, self-cutting or anorexia. Sometimes they may come to the attention of the police having been discovered shoplifting or taking drugs or alcohol. Often students’ symptoms can be exacerbated in the periods leading up to the holiday season. Staff may wish to be particularly vigilant in that period.

What you should do: • • • •

See students in a secure and private place where conversations cannot be overheard. See them on their own even if they attend with others. Listen to what the student is saying, if you feel comfortable in doing so. Refer them on to The Student Hub immediatley who will then deal with this issue from there.

Forced marriage cases can involve a variety of complex and sensitive issues that should be handled by a child protection or adult protection specialist, so it is important to refer students to Student Services. Email support@staffs.ac.uk www.staffs.ac.uk/support_depts/studentguidance/forcedmarriage.jsp It is important that you do not promise confidentiality due to the illegal nature of this activity. Charities such as Karma Nirvana support victims of honourbased abuse and forced marriage and may also be useful for further advice and support: www.karmanirvana.org.uk/

What happens next? Student Services staff will investigate this issue further, potentially liaising with other agencies and the police. If you took the initial disclosure, you may be called on in the future to give further information, so it is important that when you are referring students on to The Student Hub that you give as many details as possible in the first instance.

What should you do? Who else can help? Sometimes students are quite happy for their families to arrange their marriage. This is arranged marriage and is fine as long as the student is able to give consent and is happy to do it. When it is against their will, then it is forced marriage which is illegal. The UN defines forced marriage as follows: “Forced marriage describes a marriage that takes place without the free or valid consent of one or both of the partners and involves either physical or emotional duress. Early marriage is related to forced marriage because minors are deemed incapable of giving informed consent.” Forced marriage is a violation of human rights, and although many countries recognise this in their legal framework with forced marriage legislation, it is still widely practised.

Supporting our students together

Student support

When you think a student is susceptible to radicalisation What should you look out for? Experimenting with political ideas will be part of the university experience for many of our students and in most instances, this is a wholly positive aspect of student life, which leads to useful discussion, debate, innovation and change. In instances, however, where thoughts are so far from the norm that an individual begins to see violence as legitimate, then it is important that we intervene. Radicalisation can take place face-to-face and increasingly online. A small number of people may be vulnerable to a range of radicalising causes including religious radicalisation, far right activity or animal rights extremism. There is no set pattern as to how radicalisation may occur, but the following may be relevant factors, which need to be taken in context and done so on a case-by-case basis: • Cultural or religious isolation - a student actively avoiding a diverse group of people. • Sudden change in peer group - this may be a student who cuts off all ties with their circle of friends, classmates etc. • Sudden changes in religious practices - either becoming more active or adopting a new religion in a way that gives rise for concern. • Accessing violent or hate rhetoric - this may be in print, online or expressing these views verbally. • Political Activism/possession of literature advocating extremist views of actions - may be that you notice significant increases in political activity, especially on issues championed by extremist groups. It’s important for us to recognise that rather than these being signs of radicalisation, that they suggest other support needs. This is why it is important for us to approach each case individually in order that we can decide on the best way forward.

What should you do? Who else can help? 1. If you have concerns about a student and are not sure whether or not radicalisation might be a factor, telephone the Student Hub on 01782 294751, who will in turn contact a senior manager in Student and Academic Services. 2. If, at any time, 24/7 you become aware of a student who is at imminent risk of harming themselves/and or others DO NOT CALL the Student Hub. Instead contact Campus Control on 01782 294444. Security will ensure that the necessary procedure is followed and where necessary contact and guide emergency services to the scene of the concern.

Supporting our students together

What happens next? Experienced Student and Academic Services staff will talk through your concerns and if needed, a case conference will be held between Student Services, Campus Control and any other relevant academic school/professional services staff. A range of options are available to the University, depending upon the evidence we have, and the possible risks posed. Contact can be made with external colleagues including the police or our regional PREVENT lead which may be the case in a small number of cases. You may be asked for further information about your concerns, but it is unlikely that any further action will be required from you.

Student support

When a student has died What happens if you are made aware of a student death? The death of a student, though rare, represents a sad loss to the whole of the University community. If the University is informed of a student death, there are a number of responsibilities to complete whilst being highly sensitive to the needs and wishes of those involved. In the rare circumstances that you discover or are the first to be notified that a student has died, there are some actions you need to take.

What should you do? Who else can help? 1. In the unlikely event that you are the person who discovers a student who has died on University premises you should: • • •

Telephone Campus Control immediately on ext. 4444 Ensure that the scene is not disturbed Arrange for any witnesses or friends of the deceased to be accompanied to a quiet area where you and they should wait for Security to arrive

Campus Control will take charge of the situation and notify and liaise with the emergency services in relation to the immediate incident/scene. 2. In the event that you are notified that a student has died off-campus - for example, if the parent or a friend of a student contacts you to let you know of the death of a student, you should: • Notify the Director of Library and Student Services, Ian Munton by calling 01782 294688 or email ian.munton@staffs.ac.uk. You can also call the Student Hub on 01782 294751 • It is helpful to provide as much information as possible (e.g. the student’s ID number, course, level of study, contact details of person who made you aware etc)

What happens next? Following (if necessary) emergency services involvement, security will initiate the University’s formal response by notifying the senior members of staff who will instigate the crtical incident procedure. This will involve representation from Schools and other relevant University services, will coordinate the University’s response. This includes, for example, ensuring appropriate support is offered to the next-of-kin, our communications and support to students, staff and other members of the Staffordshire University community as well as coordinating the range of practical actions required in the case of a student death such as the coordination of a memorial service by the University Chaplain if desired.

Supporting our students together

Academic Related

Academic Related When a student is considering a Course Change, Intermission or Withdrawal What should you look out for? Students may approach you to discuss their options for changing course, taking time out from their course (intermitting) or withdrawing (leaving before completing their course). Any of these are classified as a Change in Status and need to be officially recorded. Note: Most of these changes have immigration implications for our international students so it is important that they get specialist advice from either International Student Support or the Studentsâ&#x20AC;&#x2122; Union. Sometimes students may already have disengaged from their current course, resulting in absences and failure to submit work. Emailing the student or requesting a meeting to discuss this could be a good first opportunity to explore other possible options. Students who are considering making such changes are recommended to first discuss their options with their Personal Tutor, Course Leader, Supervisors (for PG students) or other members of academic staff. They may also wish to discuss their options with a student adviser in the Student Hub. This is particularly important for students who are considering withdrawing or requesting to intermit because this time does contribute to a studentâ&#x20AC;&#x2122;s maximum period of registration and both of these options can impact on student funding. Students should then be advised to submit their request through e-Vision. They will need to open the My Course Tab and then can submit their request by using the Contact Form and choosing Intermission, Withdrawal or Course Change from the drop-down list and completing the request. Once this request has been initiated by the student, it will be automatically directed to the Student Guidance team for consideration and approval.

If you are unsure and would like some advice staff can also contact the Student Hub team by email: studenthub@staffs.ac.uk or telephone on 01782 294751. The Studentsâ&#x20AC;&#x2122; Union (sac@staffs.ac.uk) and Student Guidance team (support@staffs.ac.uk) can advise on financial issues and intermission International Student Support (isa@staffs.ac.uk) can advise on immigration implications of intermission.

What happens next? A Student Adviser in the Student Hub will contact the student by email or invite them to attend a drop in to discuss their requests in more detail. The team will continue to liaise with and refer to colleagues in academic schools as appropriate throughout this process. Appropriate practical advice will be given to the student about the possible implications of these requests in terms of student finance, university accommodation, immigration and facilities.

When a student has a query related to their results, progression or an academic appeal What should you look out for? At certain times of year students may need advice and support in relation to their results and the options available to them. Students may be disappointed by their marks and may need some feedback or guidance to help them with future assessments. They may also need some information about options that are available to them if they have not done as well as expected or feel that the course may not be for them. In some cases, students may have had extenuating circumstances that have not been declared so submitting an Academic Appeal may also be an option.

It is important that students do submit this request once informal discussions have been completed.

Note: Some of the options available have immigration implications for our international students so it is important that they get specialist advice from International Student Support email Isa@staffs.ac.uk

What should you do? Who else can help?

Advise students about their options and encourage them to visit the Student Hub (online or in person) and engage with Student Support staff if they would like more detailed information about this.

The student may want some guidance or feedback and academic members of staff, Module Leaders, Course Leaders or Personal Tutors should be able to provide this. If a student would benefit from additional support from a Study Skills Tutor in the Library will be able to offer practical tips and advice to help them develop their study skills.

Supporting our students together

Academic Related

If a student needs advice in relation to extenuating circumstances check out the relevant information in the ‘When a Student is Experiencing Personal Difficulties’ Section. Some students may wish to submit an academic appeal. They should be referred to the Student Guidance Advisers in the Student Hub who can be emailed direct at support@staffs.ac.uk for information and guidance about this process. The Students’ Union can also support students submitting an Academic Appeal and can be emailed directly at sac@staffs.ac.uk If a student is considering changing course, taking intermission or even leaving the University, they should first talk this through with their Personal Tutor or other members of academic support before being advised to contact the Student Hub (See ‘When a student is considering a Course Change, Intermission or Withdrawal’).

The Unique Award will also drive traffic to the service especially as students become more familiar with it and attend application coaching, Self-employment appointments and assessed mock interviews. As well as offering one to one appointments, there is a range of workshops available, which can be booked online or by the team. Graduates will also access the service as the Careers and Personal Development Team offer careers support for life, meaning we receive requests for advice with regards career changes, getting back into work after career breaks and those who are looking to take their career to the next level.

What should you do? Who else can help?

Some students may have questions about their results and progression emails. The recommendations made by Exam Boards are copied to Personal Tutors so again they would be a good initial point of contact. Students may also be referred to the Student Hub to discuss this in more detail. A referral to the Student Hub is particularly important for International students so that they can get visa advice and discuss the impact of any choices or decisions they make.

Please direct all queries to the Careers and Personal Development Team or advise students that they can book an appointment by emailing careers@staffs.ac.uk or calling 01782 294991. If a student is on placement and needs guidance, in the first instance they should contact their Placements Visit Tutor or school’s Academic Practice Learning Manager. For self-employment queries, students can visit a member of the BeInspired Team, look online www.staffs.ac.uk/support_ depts/careers/work-for-yourself/ or email beinspired@staffs. ac.uk

What happens next?

If a student is referred to the Student Hub we will offer information and support to them but will continue to liaise with academic schools to ensure they are kept informed of any decisions made.

Step one: Triage Basic questions can be answered at this stage but if a student needs further guidance, they will be referred to a workshop or booked on to the appropriate type of appointment.

When a student has career related queries What should you look out for? Throughout their studies a student may need advice and guidance in relation to their employability, future career/further study goals and how to get the most of their time here at Staffs, including park time work and work experience. It is extremely common for students to be confused and apprehensive about their next steps. Often appearing when they have an issue or as graduation is looming and reality hits. These students need more comprehensive advice and guidance as they explore their options. Others may have a clear career pathway, knowing exactly where they are heading and what they want from the service. They may simply want application coaching, help with self-employment or mock interviews.

Step two: Appointment The appointment can only take place if the student has completed their preparation. For urgent appointments needed that day, a student can do the preparation and return, taking the next available appointment. During the appointment, and Advisor will focus on the area that has been identified as most pressing and at the end of the session, a set of action points will be agreed. If the student needs more advice on a different topic, another appointment will be booked once the action points have been completed. • Advice, guidance and coaching will always be tailored to our students’ needs and through the preparation task, we can decide how best to use the face-to-face time. • Appointments can also be made available via Skype • We will also advice our students of up and coming careers related events on and off campus that may be useful to them. • Students can access the service and our resources for life.

Supporting our students together

Academic Related

When a student requires additional academic support What should you look out for? The quality of academic work for both formative and summative assessments is usually a good indicator of academic performance. However is the student living up to their potential? Are they capable of more than the 2:1 they are coasting towards? Any student who wishes to improve their academic performance, not just those â&#x20AC;&#x2DC;struggling on lower gradesâ&#x20AC;&#x2122; can seek support.

What should you do? Who else can help? There are a range of learning materials and exercises available at Staffordshire University and these can be found on the Library Resources web page: libguides.staffs.ac.uk/libraryresources The resources include several self-help guides and research tools and students can book an appointment with either a Subject Librarian or Study Skills tutor directly from the web page. Library teams run a range of workshops (libguides.staffs. ac.uk/libraryresources) to help students with anything from presentation skills to information literacy and time management. Further information on workshops can be found on their social media pages. Appointments can be made by online at: libguides.staffs.ac.uk/appointments

What happens next? Next time you meet the student, why not ask if they have found their way to the Academic Skills team and made an appointment. Why not have a small pile of Academic Skills contact cards to hand out so students know who to look out for. You could even try showing students the web site and the appointments feature. Getting students to understand that the service is not just remedial is vital. Making the initial first contact is so important so supporting students to do this is essential.

Supporting our students together

Student Health and Wellbeing

Student Health and Wellbeing When a student is experiencing mental wellbeing difficulties What should you look out for? Many students will experience mental wellbeing difficulties whilst studying at University. These difficulties might be related to issues and events at university or they might be connected to previous experiences or issues in the student’s personal or social life. Some examples of the sorts of difficulties students might be experiencing are: relationships (with friends, partners or family), self-harm, eating difficulties, study problems, loneliness, suicidal thoughts, depression, self-confidence, sexuality, bereavement, addictions, anxiety, gender, cultural issues and self-esteem. Students may talk to you about difficulties they are experiencing but you may not know that a student is struggling. However, there are some signs that may indicate a student is experiencing difficulties, such as: • Changes in mood, e.g. being withdrawn, irritable, unusually sad or elated, etc. • Changes in appearance, e.g. decline in self-care, significant weight gain or loss, etc. • Changes in behaviour, e.g. missing lectures and/or failing to submit work, unable to concentrate during studies, acting more aggressively, etc.

What should you do? Who else can help? If you have any concerns about a student’s mental wellbeing, try talking to the student to see if they would like any support. In general, try to speak calmly and listen emphatically. Clarify the limitations of your role in helping and explain about the support services that are available within the University. You could encourage the student to access Counselling and Mental Wellbeing and ensure they are aware of how to contact this and/or any other relevant services. If the student is finding it very difficult to make contact themselves, you might ask their consent to help make an appointment and/or liaise with an appropriate member of staff or service which you think might be of help. (For further information, please see the guidelines for staff: ‘Supporting students experiencing mental wellbeing difficulties’ which can be accessed here: www.staffs.ac.uk/ study/disabled/mental_wellbeing/index.jsp If you are seriously concerned about a student’s wellbeing, please contact Counselling and Mental Wellbeing on 01782 294976 (ext. 4976) or, if it is out of hours, other external professionals or services such as the NHS. A list of emergency and out of hours support options can be found here: www.staffs.ac.uk/support_depts/counselling/emergency/

If there is a life-threatening situation in which an individual is imminently threatening severe harm to self or others or is severely disorientated/out of touch with reality, you should dial 999 to contact Emergency Services. If the student is on campus, then also alert Campus Control on 01782 294444 (ext. *44) to inform them that Emergency Services have been called. Once you have done this, contact Counselling and Mental Wellbeing to discuss any further action. (If this incident occurs out of hours, contact Counselling and Mental Wellbeing as soon as possible the next working day.)

What happens next? Make a note about any incidents that occur or concerns that you have and talk to your line manager if you feel you need support about the situation. Depending on the nature of the situation, it may be helpful to check with the student again the next day or in a few days or the following week, to see how they are feeling and if there’s any else you can do to help. If you are a Personal Tutor or have regular contact with the student in your role, you might decide that it would be helpful to check in with the student every few weeks or so to see how they are feeling. Contact the Counselling and Mental Wellbeing team if you are not sure what else to do and would like to talk through options and whether any further action might be needed. e: counselling@staffs.ac.uk or wellbeing@staffs.ac.uk t: 01782 294976

When a student has a disability, including dyslexia, mental illness or a long-term medical condition What should you look out for? At Staffordshire University approximately 17% of our students have declared a disability. These include physical or sensory impairments, specific learning difficulties (such as dyslexia or dyspraxia), autistic spectrum conditions and a range of medical conditions which require support. Some students may not yet have a diagnosis, for example several students with dyslexia may not be aware that they have this condition until they get a diagnosis while at university. Look out for students who regularly submit work late, seem to struggle with the written elements of their course, display perfectionist tendencies or frustration at the marks they are receiving as they could potentially benefit from some additional support.

Supporting our students together

Student Health and Wellbeing

What should you do? Who else can help? Ask the student to contact AccessAbility Services. If you are with the student, you can ring the service or support them in doing so. We would recommend students contact the team as soon as possible rather than waiting until they encounter difficulties. Students should be reassured that engaging with the AccessAbility Services team is confidential and that information is only shared on a need to know basis so that appropriate support and adjustments can be put in place. We understand that a student may not wish to come forward for support, but it is important that they understand the implications of this choice. In such circumstances staff are very welcome to contact the AccessAbility Services team for advice. e: wellbeing@staffs.ac.uk t: 01782 294977

What happens next? After contacting the AccessAbility Services team, the student will be given an appointment to speak with a Disability Support Coordinator who will work with them to discuss and develop a package of support based on their individual needs. The students should take appropriate supporting evidence of their condition to this initial appointment if this is available. The Coordinator will: • Recommend the student applies for Disabled Students Allowance (DSA) if eligible and advise on this process and any supporting evidence required. Having individual needs assessed at a registered assessment centre is an integral part of applying for disability support funding. The Staffordshire Regional Access Centre is based on campus and students can arrange an appointment once their DSAs funding is in place. More information can be found at www.staffs.ac.uk/accesscentre or the student/ staff member can contact the team for more information. t: 01782 295716 e: accesscentre@staffs.ac.uk • Liaise with external specialist providers to ensure that students receive any funding they may be entitled to and any specialist equipment which has been recommended. • Discuss appropriate support for students including accommodation, specialist equipment, human support, adjustments including exam arrangements. • Share information about the adjustments required with appropriate members of staff including, Residence Life, Library and Registry with the student’s consent.

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When a student has a communicable or notifiable disease What should you look out for? With so many students living and studying in close proximity, and the opportunity for close physical contact and the numbers of staff and students regularly returning to the UK from overseas, there is always a risk that a serious disease or illness may break out on campus. Whilst major outbreaks and serious diseases are comparatively rare, the University has both legal and moral responsibilities to respond in an appropriate and efficient way whilst being highly sensitive to any students affected. It is possible that a student you know may come to you complaining that they are feeling ill with the symptoms of a communicable or notifiable disease. You may alternatively be informed, directly or indirectly, that a student has already been diagnosed, or is being tested for such a disease.

What should you do? Who else can help? 1. Firstly, ensure that the student is receiving appropriate medical attention. For some conditions, this will means advising that they go straight to their GP or go to Accident and Emergency. In other cases, you may need to phone for an ambulance. If you are on the main university campus an ambulance will be called by Security who you can reach by calling 3800. 2. Ensure you report the case internally within the University. You can do so by telephoning the Student Hub on 01782 294751 (or out-of-hours, Campus Control on 01782 294444) explaining that you need to report a case (or potential case) of a communicable disease. Try to have key information to hand when you make this call, such as: • • •

The student’s name, Student ID, date of birth and contact details (phone numbers are particularly helpful) Information about the student’s current whereabouts Information about whether the student has already received a diagnosis and which parts of the NHS they have already engaged with

They will notify the Head of Student Services who will manage the response.

What happens next? The Head of Student Services may provide you with some initial actions to take. However, it is more likely that they will look into the matter and come back to you. If required, the Head of Student Services will make a notification of the case to the relevant NHS authorities. In some cases, a university case conference will also be convened by the Head of Student Services to ensure effective cooperation with any NHS efforts to trace people who have been in contact with the student, coordinate internal and external communications, and ensure that the University’s response is effective and well managed.

Student Health and Wellbeing

When a student has a query related to faith, spirituality, religion or belief What should you look out for? Coming to university is an exciting time and brings with it greater freedom for students to question the world around them and their place in it. For many, this may mean exploring issues of faith or spirituality, perhaps questioning their own beliefs or exploring new ideas. As a University, we also need to be aware of our responsibilities for responding to practical issues of faith observance on campus and requests from students for adjustments. Students may come to you with a variety of questions about faith.

What should you do? Who else can help? 1. During any initial conversation or communication, simply be open, honest and respectful. You donâ&#x20AC;&#x2122;t need to be an expert on any particular faith in order to listen. 2. Ask if they are already exploring their questions with anyone else (religious leader/chaplain, friend, student society), and if not, would they value a safe place to explore the issue further? 3. Provide them a link to the chaplaincy team or offer to make contact on their behalf: 07887 655487 or m.williams@staffs. ac.uk chaplaincy office at Coalport Residences Reception, Leek Road. 4. The chaplaincy has a dedicated team of male and female faith leaders and advisors in its team including Muslim, Christian, Jewish, Sikh, Pagan, Buddhist who are available to all students and staff of all faiths or none, and who can help with questions about faith and practical issues, as well as simply providing a listening ear. 5. Faith groups, contacts and places of worship can be located via the chaplaincy website. 6. The student union also has several faith-based societies they may wish to link up with SU societies.

What happens next? If contact is made with the chaplaincy team they will make arrangements for a chaplain or faith advisor to contact and/ or meet with the student. Chaplains will talk through with the student their needs and offer them further support or wider contacts as necessary.

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Who, What, When and Where?

Who, What, When and Where? Student Hub

AccessAbility Services

The Student Hub is a one-stop-shop for information, support and guidance on a wide range of issues. The service and can offer advice by email, telephone or face-to-face.

The AccessAbility Services team provide support and advice to students and their supporters from pre-application through to graduation. They will advise students on funding, Disabled Students Allowances (DSAs), what support they are entitled to. They can also loan students some specialist equipment and technology. The service is open 9am-5pm Monday-Friday.

Advisers offer daily drop ins and provide advice on a range of issues including Money and Budgeting Advice, Immigration and Visa Compliance, Welfare and Wellbeing, International Student Support, and Disability Support. The service also provides dedicated support for different underrepresented student groups. The Student Hub t: 01782 294751 e: studenthub@staffs.ac.uk www.staffs.ac.uk/studenthub

t: 01782 294977 e: wellbeing@staffs.ac.uk www.staffs.ac.uk/study/disabled/index.jsp

Counselling and Mental Wellbeing Counsellors and Student Wellbeing Advisors are able to offer support to students experiencing a wide range of mental wellbeing difficulties.

The Service is Open: 8am-8pm Monday-Thursday 8am-5pm Friday 10am-1pm Saturday and Sunday

t: 01782 294976 e: counselling@staffs.ac.uk www.staffs.ac.uk/support_depts/counselling/

Drop in sessions take place as follows: Monday - Friday 10am-3pm

Sexual Violence Prevention and Support

Student Advice Centre (Students’ Union) The Student Advice Centre delivers free, impartial, confidential, non-judgemental advice, information and representation. Student Advisors are able to advise students on a wide range of topics including: Academic advice (appeals, complaints, grievances and applications to the Office of the Independent Adjudicator, extenuating circumstances, Health and Conduct, Fitness to Practice, University disciplinary decision, plagiarism and collusion issues and funding leave of absence), welfare benefits, consumer issues, employment, debt, fees/finance, local information, grants and loans, housing (finding accommodation, checking contracts, personal matters, and much more. SAC is situated on the first floor above the The Ember Lounge on College Road and is open 10am-4pm Monday-Friday. SAC – Helpdesk in an open space 10am-3.30pm MondayFriday. One-to-one appointments (in an office) available in between 10am-3pm Monday-Friday, half hour appointments. t: 01782 294629 e: sac@staffs.ac.uk www.staffsunion.com

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The Sexual Violence Prevention and Support team are in place to support students who have experienced sexual violence. Specialist Student Advisers are trained to deal with these situations and will treat every case confidentially. Students do not need an appointment. They can drop in and will be seen immediatley. A member of the team can listen to and discuss the next steps and options with the student and procedures are in place to manage any risk to them and other members of the University community. Among other things, the service can help with: • Safety planning • Referrals to specialist counselling, medical services and the Sexual Assault Referral Centre (SARC) • Self-care resources • Academic and accommodation adjustments • Understanding the available reporting options • Navigating systems and resources within the university and the community t: 01782 294374 e: svlo@staffs.ac.uk www.staffs.ac.uk/sexual-violence

Who, What, When and Where?

Academic Skills

Staff Wellbeing and Support

t: 01782 295750 e: academicskills@staffs.ac.uk See our website: http://libguides.staffs.ac.uk/academicskillsteam Appointment booking: http://libguides.staffs.ac.uk/appointments

Staff can access support from Workplace Wellness. iris.staffs.ac.uk/Interact/Pages/Content/Document. aspx?id=5457

Campus Control The Universityâ&#x20AC;&#x2122;s Security team are accessible 24/7. They are well placed to respond to concerns or issues that students might be experiencing and particularly outside of office hours they are first on the scene. Staff are advised when they have concerns about a student, for instance if a student has intimated that they may harm themselves, to contact Security, in order that they can a) respond and b) make contact with the appropriate services within and beyond the University, i.e. emergency services. t: 01782 294444

Chaplaincy The Chaplaincy is located at Coalport Residences Hub and support people of all faiths and none. They offer support pastorally, spiritually and emotionally and are very good at simply listening to what our students and staff have to say about what is going on in their lives. We have a dedicated network of faith advisors and leaders from the Muslim, Jewish, Christian, Sikh, Buddhist and Pagan community.

Greenpad For students living in private rental accommodation Staffordshire University Studentsâ&#x20AC;&#x2122; Union runs a lettings agency called GreenPad. The GreenPad office is in the EcoHub on our College Road site (next to Squeeze Box). t: 01782 422300 e: greenpad@staffs.ac.uk

Careers and Personal Development Careers and Personal Development is in the Student Hub. Students can access a wide range of services including specialist 1-2-1 advice and guidance from one of the advisers, access to a comprehensive range of employability materials in the centre, opportunities to engage in workshops and hear from employers at regular presentations delivered etc. t: 01782 294991 e: careers@staffs.ac.uk www.staffs.ac.uk/support_depts/careers/

International Student Support

t: 07887 655487 e: m.williams@staffs.ac.uk www.staffs.ac.uk/support_depts/chaplaincy/index.jsp

International Student Support are a team who provide specilaist support, advice and guidance. They also manage the welcome and transitions experience for International Students and provide expert immigration advice.

Residence Life

e: isa@staffs.ac.uk www.staffs.ac.uk/international/students/support/

The Residence Life team are located in Coalport Residences Hub. The team are in place to provide accommodation for students. As well as managing campus accommodation they can assist students who require accommodation in the local area. The team can provide support if students have got concerns or complaints about their current accommodation. The service is open 9am-4.45pm Monday - Friday. t: 01782 294221 e: reslife@staffs.ac.uk

Campus Police PC Simon Stone works throughout the week to provide support and respond to issues and concerns. He is based at Coalport Halls of Residence. t: 01782 294311 m: 07826 875480 e: simon.stone@staffs.ac.uk

Supporting our students together

Notes

Supporting our students together

In the event of an emergency/incident please refer to the â&#x20AC;&#x2DC;Responding to incidents and emergenciesâ&#x20AC;&#x2122; leaflet.

Supporting our students together

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