Fitting Room Experience

Responsible (The Sanctuary)

Before purchasing an item,the guest may voice some concerns. A Guest Experience Star knows she is responsible for making sure the guest is matched to the right i items!

Continue to the next part of your Guest ExperienceStar training bygoing to building block 17!

Think about it

Have you ever been talking and realized the other person wasn’t really listening? How did you know?How did you feel?

Head back to building block 18 and test your skills!

Tellusaboutit

Now that you’ve checked out the building block training, head over to the TouchPoint 3

Survey to answer the following questions. What arethree things you can do to help guestsinthe fitting room?

Give an example of how you’ll do one of those three things.

Responsible