Lasting Impressions

Touch point four

Empowers Guest Experience Star

No one likes a cold, one-size-fits-all shopping experience. A Guest Experience Star empowers her guest by personalizing her experience, just for her!

Continue to the next part of your Guest Experience Star training by going to building block 19!

Think aboutit

Think of a time when you felt like an associate really cared about you. What did the associate do to m you feel special?

Head back to building block 20 and test your skills!

Tell us about it

Now that you’ve checked out the building block training, head over to the Guest Experience Star survey to answer the following questions. Why do you think personalization matters to guests?

Why is guest loyalty important?