Touch point four

Once the guest purchases her items, the associate packages them for her. An Operations Expert shows excellence even in folding and wrapping purchases!

C ontinue to the next part of your Operations Expert training by goingto building block 11!

Thinkaboutit

You buy some cute items at a store, and the associate shoves themin plastic bag. How does that make you feel? What’sthe value of special wrapping and packaging? What do you think it adds to the experience?

Head back to building block 12 and test your skills!

Tell us about it

Nowthat you’ve checked out the building block training, why do little things matter to guests? Why is guest loyalty important?

Head over to the Operations Expert Lasting Impression

Survey Survey to tell us all about it!