Customer care

The customer care of any Congress project is a huge administrative job which requires a detailed delivery manual to confirm all agreed processes and protocols including VAT and HMRC legalities.

Starkevents has a full time team who administer event registration projects supported by our in-house online registration and payment portal. We recently completed a large conference project with Police Scotland that not only required a detailed registration process but for some included internal vetting. Clear and transparent reporting and communication was key to the successful delivery of 100% of fees paid by delegates.

Also customer care does not just stop at the receiptt of an online registration but is the beginning of a relationship with delegates which can include support for visa applications, travel information and ongoing onsite support. Starkevents pride ourselves in our commitment for each and every delegate to have an outstanding and positive experience during their time in Glasgow.