Business West August 2011 by Star News Group

ISSN 1837-9869

9 123456 789013

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WELLING & CROSSLEY’S POWER PLAY WOMEN IN BUSINESS AWARDS INNOVATION IN RENOVATION HIGHPOINT’S NEW DIRECTION

DREAM DESiGN

ISSUE 12 AUGUST 2011

FROM THE EDITOR Promote your business or service in BUSiNESS WEST… Business West offers your business the opportunity to be seen by your target market; key business decision makers in the West! Stay tuned for the next edition of Business West: coming out on 21 October 2011. Don’t miss out on the opportunity to promote your business or service to the business world of the West, call Charles Ferraro now on 9933 4800 to reserve your space. For advertising opportunities booking deadline is 28 September, 2011. To register for BUSiNESS WEST visit: www.businesswest.com.au ■ ■ N GROUP PUBLICATIO A STAR NEWS

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ISSN 1837-9869

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9 123456 789013

2011 MAAYY 2011 ISSUE 9 MAY

ISSN 1837-9869

9 123456 789013

ISSUE 11 JULY 2011

HOPE TRAGEDY AH, Spring. With the dread of Winter behind us we can all move on to happier times. Or can we? The effects of free-falling global markets reverberating through the local economy have many traders second guessing themselves. It seems we are not out of the woodwork just yet. But in the midst of turbulent times there are always tales of hope and inspiration. With this in mind Business West brings more stories of business leaders dominating their fields, driven individuals cornering niche markets and enthusiastic up and comers diving into new ventures head first. And they all come from our neck of the woods. This edition Business West celebrates the drive of Star Business Woman of the Year award winner and Hampton Sustainability owner Ania Hampton, who saw a target market desperate for attention and went after it. What started out as a hobby for Ms Hampton soon became all consuming. The Altona Meadows mother identified a gap in the market for a smaller design company that offered sustainable solutions for those clients not quite suited to the big boys in the industry. Now after setting up her own home business to balance her work life with motherhood she completes about 50 projects nationwide annually. On the flip side of the coin, Charlene Gatt brings us an in-depth look at Welling & Crossley, the Brooklyn manufacturing company, with footholds all around Australia and China. Managing Director Robert Date shares the company’s story, providing a unique insight in to how Y2K provided a chance to grow in the face of uncertainty. Find out how their turnover jumped from $4 million to $9 million in a year. We also get to know renovater Garrett Hebden, whose award-winning ways saw him

knock back a reality television gig in favour of quality workmanship, a Newport water solutions company looking to go global, the Hoppers Crossing resident who went from being unemployed to running his own recruitment agency, and a multi-million dollar Tullamarine hotel exclusively for pets. In the Strategies section Collins & Co’s Darryl West simplifies business trusts; what is a trust, are trusts good investment tools and how they can help you and your business. While Victoria University law lecturer Charles Giacco brings us the second part of his two part series on intellectual property and the law surrounding it – a section not to be missed for those looking to protect their business. Business West also brings you the latest on the $300 million Highpoint redevelopment and finds out what makes the man with the plan tick. Highpoint general manager Craig Osborne has been in the shopping centre industry for nearly 20 years. He’s come a long way from his first gig as a dishwasher at his local Mexican restaurant. On a personal note – they say change is as good as a holiday and it is with this in mind I happily bring you my first edition as editor of Business West. I have enjoyed watching the publication grow in the experienced hands of Jim Lawrence and eagerly take the reins full of enthusiasm and with a positive outlook for the future. I would take this opportunity to wish Jim all the best in his retirement and thank him for his work in getting this publication off the ground. With your help, I hope we can continue to take it to further heights. [BW] Tim Doutré tim.doutre@starnewsgroup.com.au

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CONTENTS 4-5

POWER PLAY Manufacturing giants Welling & Crossley on how to boost the bottom line

6-7

DREAM DESIGN Award winner Ania Hampton mum and successful business owner

How Werribee’s Laser Electrical is helping save the world

HOUND DOG HOTEL Multi-million dollar hotel... for pets

14-15 EVERYTHING, INCLUDING THE KITCHEN SINK Better Bathrooms and Kitchens combining innovation with renovation

MANAGING EDITOR Stephen Linnell stephen.linnell@starnewsgroup.com.au

LIGHTING THE WAY

LIQUID GOLD Why water is big business

24-25 STRATEGIES The inside word on intellectual property and trusts

EDITOR Tim Doutré tim.doutre@starnewsgroup.com.au

“

EDITORIAL Charlene Gatt charlene.gatt@starnewsgroup.com.au

Intellectual property protection is not just for the ‘big end of town’... CHARLES GIACCO Lecturer Law Victoria University

24-25

ADVERTISING Charles Ferraro charles.ferraro@starnewsgroup.com.au Mobile: 0421 555 404 DESIGN Mark Dinnie mark.dinnie@starnewsgroup.com.au BUSINESS WEST Unit 59, 40 Keilor Park Drive, Tullamarine 3043 Phone: 9933 4800 Fax: 9933 4844 Business West is a division of Star News Group Pty. Ltd. Celebrating our 102nd year as a family-run business. Proudly Australianowned and independent. Produced and published by Paul Thomas for Star News Group Pty. Ltd. ACN 005 848 108. Star News Group Trading Terms and Conditions can be found on www.starnewsgroup.com.au Find an electronic version of Business West online. Keep a copy for yourself or share with your contacts. Visit: www.businesswest.com.au

Cover ANIA HAMPTON Picture DAMJAN JANEVSKI

BUSINESS WEST

take

Welling & Crossley Managing Director Robert Date inside their Brooklyn manufacturing plant. Picture: KRISTIAN SCOTT

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BUSINESS WEST

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BUSiNESS PROFILE THEY’RE the Brooklyn company that is making waves generating an ever-growing bottom line. Australian owned and operated since 1926, Welling & Crossley is today an internationally recognised manufacturer of diesel generators, fire products, diesel engines and tractor driven alternators, with offices in New South Wales, Queensland, Western Australia and China. Starting out as a manufacturer and supplier of cranes, hoists and winches to the Australian Armed Forces, Welling & Crossley first made their mark on the power generation industry in 1967, supplying small to medium gensets (generators), automatic mains failure control systems and parallel power station installations, and importing alternators from Europe. The company continued to make steady progress until 2000, when the threat of Y2K gave Welling & Crossley an unexpected advantage. “In 2000 we had the Y2K panic, and that helped our business a bit in that it gave us a tiny leg up to the future and caused us to see a better way of doing it,” Managing Director Robert Date said. “Before, it was a little bit hand to mouth. “Although the business was doing okay, it wasn’t doing as well, but it was that multiplier effect that came from the Y2K situation that allowed us really to double our turnover in 12 months.

to engines that we could use to make our generating sets and pumps at much more economical prices.” Mr Date also worked with the National Australia Bank to keep the money flowing. “Effectively, we sell something, and we then sell that invoice to the bank and they provide finance for that invoice instantly and we get the money straightaway instead of waiting 30 or 60 or 90 days. That allowed us to reinvest in stock for the business and product. “We plough everything back in, all the time. Once you’ve got enough to live a pretty good life, then the rest of it goes back in.” The growth also spurred Mr Date into reviewing the way he ran the business. “For a long time, you end up doing everything yourself, and you end up working late nights and doing designs at night or doing welding at night or doing your own installations. “It was really hard to jump from that to managing the business and that probably took me 12 or 15 years to get myself out of the dayto-day activities enough to start to concentrate on the business. It’s the old cliché: you’ve got to work on the business, not in the business.” When the GFC hit it slowed down the growth marginally, with the exchange rate changing

“We’re about eight times as big as we were in 2000, so we’ve grown a lot,” Mr Date said. “We’ve obtained agencies and businesses that complement the business. “In that time, we’ve taken over three businesses – we’ve bought a competitor in Adelaide called Dunlite Generators and that was a bit of a leg up in that we gained a distribution network and effectively changed the product slightly. “At the same time, we added a few new products to both that group and the other brand that we sold, which was Gentech. “Then a short time after that we took over the distribution Australia-wide of Yamaha Industrial Products, so that allowed us to take another leap forward in expansion. Then, three years ago, we took over another business… and just on 18 months ago, we took on the distribution of Lister diesel engines and spare parts, and that allowed us to have access

But according to Mr Date, Welling & Crossley didn’t properly feel the effects until December 2009. “We had a worse time then, we got through from September 2008, but it was from December 2009 through to this time last year that was our toughest period,” he said. “I think the Government shut down their stimulus package, and so there wasn’t the money in the economy and we had to rely on a flat economy, which I think it still is.” Today, the company is working to increase by 25 per cent over the next two years. It’s a goal, Mr Date admits, that’s proving to be a struggle. “The economy’s fairly flat, we hear about the mining boom, but that’s not happening in and around Melbourne, or in and around our business,” he said. “We rely, unfortunately, on natural disasters, and so having ourselves prepared for natural disasters is a strategy for the business so in the next three to six months, we’ll set ourselves up in northern Australia and in states that tend to be drier.” [BW]

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“All of a sudden we’d made a profit and we had some money that we could pour back into the business. Before that, it had been about making enough money to make wages plus a bit.” In a year, turnover jumped from $4 million to $9 million. Today, turnover is in excess of $30 million.

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COVER STORY

DREAM DESiGN BY CHARLENE GATT MEET the West’s business woman of the year. Ania Hampton, the namesake behind sustainable building design business Hampton Sustainability, scooped the pool at the recent Star Women in Business Awards, taking out the Business Woman of the Year award and Best Business and Personal Services Award. “It was a total surprise,” she said. “The calibre of women I met on the night that I just didn’t put myself in their class, but obviously the judges did. “It’s such a recognition for the hard work I’ve done and for my family – we’ve all had to make compromises and sacrifices and it’s really great to get some reward for that.” Sustainable design started out as a hobby for Ms Hampton, who started off her working life working for Holden doing chassis design and working on their All-Wheel Drive. It was only after someone offered her a job in the industry more than six years ago that she realised it was also a smart career move. Then, two years ago, Ms Hampton set up her own business in her Altona Meadows home because she wanted to spend more time with her son William, now three. She now works two days a week – Mondays and Thursdays – and completes about 50 projects a year nation wide. Among her current projects is a one-room extension to a house; a very large mixed-use precinct in Brunswick; an 11-storey office building in Canberra; and some work for an aged care centre and a new university building in Ballarat. Ms Hampton has also just put her house on the market and plans to move to Kensington in coming months to be even closer to the city, to further lessen her commute when she meets clients. “My employer was really good, but I was wasting a lot of time travelling and I wanted to make sustainability something that was more accessible to all buildings,” she said. “I saw that it was something that was being very much embraced by the top end of the market, but wasn’t really trickling down through.

BUSINESS WEST

“

It appeared that there was a real hole in the market for what I was doing…

“I thought if I could be a small operator then I could target those smaller building projects.” Luckily for Ms Hampton, going out on her own turned out to be much easier than she had anticipated. “I’d made a lot of contacts during my career and I was really quite stunned by how many of them followed me across and how quickly word spread,” she said. “It appeared that there was a real hole in the market for what I was doing. “The company that I was working for was a very large company, and all the competitors were also very large companies, so smaller developers or architects were a bit intimidated by that and so they were grateful to find other small businesses to work with.” Ms Hampton said it was incredibly important for homes and businesses in the 21st century to be environmentally sustainable. It’s clear from the moment you see Ms Hampton’s home that she practices what she preaches, with large solar panels on the roof of her house. She is also a member of the Association of Building Sustainability Assessors, an accredited Green Star Professional, an accredited House Energy Rater, an accredited National Australian Built Environment Rating System assesser and a member of the Australian Institute of Refrigeration, Airconditioning and Heating. “When I started, what sustainability was to what it is now is a quantum leap. “In terms of regulation and what’s required of building of builders, it’s come a very, very long way. “We only have one planet and I think we need to take care of it. “I’m an engineer and for me, sustainability is all about efficiency.

ANIA HAMPTON

“It’s about getting more for less and maintaining comfort and human amenity for people while using the least amount of water, energy and materials and having the least impact on our environment. “Good sustainable design doesn’t cost much more. If it does, it’s not sustainable. It’s something that, if done well, is win-win, because it reduces environmental impacts and reduces your running costs. “There’s a huge range to what I do. “We’re about to finish building a new child care centre out in Moe, so for that my role was to get the best passive design into the building, so we did a lot of daylight and shading modelling to make sure we had the windows in the right spot and the shading in the right spot. “I did energy modelling to bring down their energy use, lots of advice on materials for the building and lighting efficient systems.” Ms Hampton told Business West that she loved working from home and would consider increasing her hours once William starts school. “You don’t lose any time commuting, I’m here for my family a lot more and there’s no distractions of an office, I can just get my work done and when I take a break, I clean my kitchen and I don’t have to do it at night. “It just means that I’m home to take care of things. “At the moment, I’m not really focusing on the long-term…I’m very comfortable with the way it’s going right now, it’s manageable and I’m able to do everything I want to do. “In the future, what I’m looking to do is go into development, so rather than telling people how to build sustainable, just do it myself.” [BW]

COVER STORY Ania Hampton’s decision to go out on her own in business is paying dividends. Picture: NICOLE SULTANA

Star Women in Business award winners Star Business Woman of the Year Ania Hampton, Hampton Sustainability Tourism/Hospitality Jacqueline Travaglia, Lantern Ghost Tours Health, Leisure & Lifestyle Doreen Schwegler, All Degrees of Health Business & Personal Services Ania Hampton, Hampton Sustainability MicroBusiness/Home Based Corinne Cole, Platinum Accounting & Taxation Achievement Award Theresa Sgambaro, The WynPower Group

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BUSiNESS PROFILE

LIGHTING THE WAY BY CHARLENE GATT WHEN a lightbulb goes off, it means big business for one Werribee electrical company. Laser Electrical is one of 14 businesses in Australia approved by the Australian Government and the Lighting Council of Australia to collect and recycle fluorescent lamps under the new FluoroCycle scheme. The FluoroCycle scheme aims to increase the recycling of lamps that contain mercury to reduce the amount of mercury entering the environment. In the recycling process, all the components of mercury lamps are recovered, separated and re-used in the manufacture of other products, such as dental fillings and insulation bats.

Laser Electrical in Werribee, which is run by Norm McWilliam, has just become one of only 14 businesses in Australia to receive government permission to recycle fluorescent tubes. Picture: DAMJAN JANEVSKI

BUSINESS WEST

Laser Electrical owner Norm McWilliam started up the business 27 years ago as Tarneit Electrical Service and joined the Laser Group – which boasts around 180 members across Australia and New Zealand – six years ago. “If you called me to do a job in Mildura and I think it’s too far to travel, I can get my Laser counterparts to do it for me,” Mr McWilliam explained. “We wear the same uniforms, same KPIs, same standards – everything. “We train together, we have the same computer systems, we’re linked up to an intranet site. It’s a great system. “It’s like a franchise, but not like a normal franchise. It’s more like a group of friends.” Mr McWilliam joined the Laser Group to help service clients that were not in the Werribee area. After nearly three decades in the industry, the company is now going back to it’s roots. “We started in Werribee as a local electrical company, doing houses and maintenance and schools and real estate agents, and we grew to a size where we looked after state-wide, Government departments, but the travelling’s getting a bit much for the boys, so we’ve decided to come back and just work local again. It’s great,” Mr McWilliam said. “It’s so less frustrating than driving into the city and spending an hour in traffic.” Working under the slogan Totally Dependable, Mr McWilliam prides himself on running an electrical company that actually shows up to a job when they say they will. “I think that’s why our local customers like us so much. We’re not like most sparkies or tradies where we say we’re going to be there at 2pm and they’re still waiting hours later,” office administrator Sue Rule said. “Generally, if one of the boys are running late, they’ll give the client a call and tell them their 10 or 15 minutes away or we will call, and they’re fine with that. It’s when you don’t get a personal call that customers get upset.” Mr McWilliam will expand their Loop Rd base over the next year and build a new reception area, a display room and a second floor. [BW]

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circling the shopping complex, 1000 new car parks, 105 new speciality retail stores, and a state-of-the-art 4200 square metre Woolworths that will be complemented by a fresh food market area with a butcher, baker and fruit and vegetable stores. The extension will span over two floors and will link up with Highpoint’s existing second and third levels. The expansion will create more than 4300 jobs during construction, and about 2000 new jobs within the Centre once complete. “It’s an important part, from our point of view, that the development is not coming into the existing building in any significant way and for the majority of retailers it’s just business as usual,” development manager Mark Pheely said. “To a large degree, this is a bolt-on to this existing building. “As a customer, you could almost come in on the eastern side of the Centre and not even know there was development going on.”

Mr Pheely could not confirm any other retailers yet, but said Highpoint would continue to bring many retailers to the West for the first time. He also said Highpoint was placing a large focus on building a strong fresh food area. “That’s something that has not been one of our strengths historically, and we’re looking to really reinforce Highpoint’s position as a fresh food market. “If you look at any major regional centre, fresh food is always a strong component of that overall offer, and if you look at the amount of growth that’s occurring in our market… population and gentrification in the West, a growth of people’s interest in food through shows like Masterchef, as well as our ability to approve our overall offer, that drove this opportunity for us.” The redevelopment is earmarked to be completed by early 2013. [BW]

523187-JL36-11

BY CHARLENE GATT HIGHPOINT Shopping Centre has officially turned the sod on its $300 million expansion, promising a range of new retailers to the West. Construction started on the multi-million dollar expansion in March, closing off half of the existing Hoyts carpark and the Safeway carpark to make way for a fresh food market area and a five-storey carpark. The existing Safeway supermarket and surrounding retailers have also been shut down to make way for the new fresh food market area. David Jones will open its 14,000 square metre flagship store in the West as a key part of the development, which will build up the north-east corner of the existing Highpoint site and will increase the Centre’s floor space from 125,397 square metres to 155,318 square metres. Plans viewed by Business West include the David Jones store, an improved ring road

Highpoint development manager Mark Pheely, left and centre manager Craig Osborne cast an eye over the Centre’s $300 million redevelopment. Picture: DAMJAN JANEVSKI

BUSINESS WEST

Local tourism campaign aimed at getting Brimbank locals to ‘discover their own backyard’ In 2009, regional tourism organisation Destination Melbourne, initiated a foundation project called ‘Discover Your Own Backyard’ to help identify opportunities to increase and improve Melbourne’s global visitor experiences. At a local level, the project which focuses on the Visiting Friends and Relatives (VFR) market, aims to educate and inform local communities about local tourism opportunities and equip them with the knowledge they need to promote local tourism products.

Visitors spend on average $255 per night in Melbourne and are most likely to stay with a friend or relative during their stay (Data Insights, All Travel to Melbourne, year ending September 2010). This presents a significant opportunity for communities throughout Melbourne – including Brimbank.

Media support is being provided by the Brimbank/ North West Weekly newspaper which will assist to deliver the campaign to residents.

Research into the VFR tourism market indicates that the key to influencing the behaviour and expenditure of the VFR market is to influence the host – in this case, Brimbank residents.

The first component is a promotional video that will feature on YouTube and other mediums including Council’s website. The video features four locations across Brimbank – Organ Pipes National Park, Alfrieda Street, St Albans, the Granary Café/ Hampshire Road, Sunshine and the Sunshine Golf Club.

How will the campaign work? There are two components to the Brimbank project.

The second component is a print advertising campaign which will focus on each of Brimbank’s five districts. The campaign commenced in September 2011 with a focus on Keilor District and will run monthly until February 2012 (excludes January 2012) so that all five of Brimbank’s districts will be covered. Local ambassadors, engaged from Brimbank’s Community Leadership Programs, will represent each district. There is also a competition where residents can detail in 25 words or less where their favourite place to visit is and why. Prizes for the competition include a camera, gym membership and a dining package. For more information on ‘Discover Your Own Backyard’ in Brimbank visit www.brimbank.vic.gov.au or call the Economic Development Unit on 9249 4630.

How will the ‘Discover Your Own Backyard’ campaign help local business?

Brimbank City Council has recognised the ‘Discover Your Own Backyard’ initiative as an opportunity to build the local economy, promote community pride and encourage visitors and residents to explore the many diverse, unknown and untapped gems in the Brimbank municipality. Council is now partnering with Destination Melbourne to deliver the project in Brimbank. VFR tourism - What is it and what is its value to the Brimbank economy? VFR is a tourism segment which is defined by the purpose of travel, which is to ‘visit friends and relatives’. VFR tourism in Greater Melbourne accounts for 38 per cent of all visitation and generates $2.6 billion to the local community based on the total spend of the visitor (not taking into account the expenses incurred by the host). Domestically, the VFR market continues to be the largest driving factor for people visiting Melbourne, followed by leisure and business travelers.

In recognition of this, the ‘Discover Your Own Backyard’ project in Brimbank is focussed on local residents, with the overall aim being to encourage them to rediscover their own backyard and become keen advocates for their local area. In the longer term, it is intended that any increase in outdoor activity by “hosts”, such as entertaining VFRs and taking them out to local attractions, will feed the local employment pool, especially in hospitality and retail. ‘Discover Your Own Backyard’ in Brimbank Destination Melbourne is delivering the ‘Discover Your Own Backyard in Brimbank’ pilot campaign in partnership with Council, providing advice and promotional activity targeting local residents. The marketing campaign will help raise awareness of the value of tourism and educate people about the tourism products within Brimbank with the objective being to encourage locals to get out and about in their own backyard.

The following is an example of how Council is promoting businesses, locations and experiences through the print advertising campaign. Got a day to spend in Keilor District? Treat yourself to breakfast at one of the delicious eateries in Keilor Village, then take stroll across the road to the Cliff Harvey Lagoon Reserve where the kids can enjoy the playground or you can relax under the elms and enjoy a barbecue. Next go strawberry picking in the Keilor market gardens, learn about local history as you view Harrick’s Cottage in Keilor Park and the magnificent Overnewton Castle or pick up some wonderful cakes or fresh pasta in Assembly Drive, Tullamarine. Finish the day with a stroll or bike ride in Brimbank Park, then off to dinner at one of the night time venues in the Village, for example the historic Keilor Hotel.

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Organ Pipes National Park – a natural wonder in our backyard.

The ‘Discover Your Own Backyard’ print advertising campaign will provide an overview of each of Brimbank’s five districts providing an opportunity to showcase the locations and experiences each has to offer under the themes of the outdoors experience, arts and heritage, somewhere to eat and getting active, as well as a suggestion of how to spend a day in that district.

BUSiNESS PROFILE

HOUND DOG HOTEL BY CHARLENE GATT HOTELS are usually a no-go zone for our fourlegged friends, but things are a little different at the Hanrob Pet Hotel. Pampered pooches and felines are being given the five-star treatment thanks to the posh new hotel that has opened up near the Melbourne Airport. The Tullamarine business provides a range of accommodation for dogs and cats, including luxury suites decked out in specially designed wallpaper and furnished with chandeliers, TVs, fluffy beds with doonas, pillows and even some toys. There is also mood lighting and music. The $4 million facility was opened in July and is already proving popular with animal lovers, who are happy to fork out anywhere from $20.50 to $88 a night to give their pets luxurious lodgings. Hanrob also provides dog daycare, grooming and a dog training school. For those wanting only the best, there is also a limousine service that picks up the pet and owner from home, drops the pet off at the hotel and then takes the client to the airport. General manager Peter Clayton said the concept was popular in America, but was still a one-of-a-kind product in Australia. It’s also the only company in the pet industry that is a Registered Training Organisation. Mr Clayton said the hotel had 60 “clients” checking in during Hanrob Melbourne’s first fortnight in business. “There was a need for these kind of state-ofthe-art facilities here,” Mr Clayton said. “Already, we’re getting repeat customers. We haven’t skimped on the cost or facilities – it’s like a real hotel. “People like the point of difference. “A lot of people dote on their pets and spend just as much money on them as they would a child.” Hanrob has been operating in Sydney since 1981, with three facilities currently running in the area. The business caters for 138 dogs and 40 cats. Mr Clayton said one client even planned to bequeath money for her pet to live at the hotel after her death. He said Hanrob plans to double Tullamarine’s 1500 square metre facility in coming years. [BW]

BUSINESS WEST

Hanrob general manager Peter Clayton at the new $4 million pet hotel opened in Tullamarine. Picture: DAMJAN JANEVSKI

2011 Australand Melton

Business Breakfast Our highly entertaining guest speaker, James O’Loghlin (The New Inventors, Good News Week & Rove Live), will have you laughing one minute and thinking the next as he talks about creativity and innovation in business. This not-to-be-missed business breakfast features James and other guest speakers who will entertain, inform and inspire you in business, and beyond. Business Angels (help for businesses with big ideas and small bank balances) will show you how to make your ideas become a reality and Luke Shannon, General Manager Planning and Development, will bring you up to date on the key drivers behind Melton’s exceptional growth. Join us at this premier networking and marketing event!

This event is proudly presented by:

This event is proudly supported by:

Greater Melton Chamber of Commerce Inc.

Date: Tuesday 27 September 2011 Time: 6:45am (registration) 7:00am – 9:30am (breakfast & entertainment) Venue: Tabcorp Park 2 Ferris Road Melton Cost: $55 per person (incl GST) BOOKINGS ESSENTIAL! Contact Hayley Rosenboom or Rosa Romeo on 9747 7157 or hayleyr@melton.vic gov.au CORPORATE TABLES AVAILABLE VIP table for eight: $350 (incl GST) Save $90!

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BUSINESS WEST

BUSiNESS PROFILE

EVERYTHING, INCLUDING BY CHARLENE GATT ASCOT Vale’s Better Bathrooms and Kitchens is setting the bar for home renovations. Or perhaps more accurately, the kitchen bench. The business, which has been running from a prime location on Union Road for the past 12 years, is the brainchild of builder Garrett Hebden. Mr Hebden learned from the best, picking up the tools of the trade from his dad - a pioneer in the National Kitchen and Bathroom Association with the Housing Industry Association (HIA). Mr Hebden prides himself on custommaking every design for his clients and being on-trend with the latest designs, products and features. He recently introduced a farmers’ style kitchen to the showroom and is about to introduce an English-American style of cabinetry that focuses on curved doors in a showroom re-fit that will be completed over Christmas. The business, which completes about 150 jobs a year across metro Melbourne and regional Victoria, also does laundries, home theatres, wine cellars, and most other rooms of the house. Mr Hebden said his business was all about working with the client to ascertain what design will suit the character and function in their family home. “The homes in the area are of increasing value, so the level of importance of what they put into the home fits that,” he said. “Most of it comes down to problem-solving for clients, in that they’ve bought a particular style house and they want to either transform that house and keep the style, or move into a new direction, and that sets up the challenge and that’s where we become more creative and work out what style best suits that in conjunction with today’s modern appliances and trends. “Sometimes you probably need to be a little bit daring in introducing some colours to people. “We’re able to offer the complete package for a client in relation to their renovation. “People don’t want to have to worry about dealing with one company to do this, one company to do that.”

Better Bathrooms and Kitchens owner Garrett Hebden in his Ascot Vale showroom. Picture: DAMJAN JANEVSKI

BUSINESS WEST

“We’ve got quite a good network of quality trades and quality companies that we deal with, and we’re able to project manage that as a complete renovation.” Mr Hebden’s innovation has paid off, with

BUSiNESS PROFILE

THE KITCHEN SINK the business ranked fifth nationally in the 2010 HIA awards. Better Bathrooms and Kitchens won Bathroom Project of the Year, Laundry Project of the Year, Bathroom Project over $40,000 and was joint winner of Renovated Kitchen Project over $40,000. His work also attracted the interest of a television network, who approached him to take part in one of the many renovation shows flooding television screens. He declined. “It’s more down to the scheduling they wanted to do and the quality that we’re wanting to put out,” Mr Hebden said. “I’m not saying that the quality that they’re putting in isn’t good enough, but if something’s done in a really short amount of time and it’s not well planned, it doesn’t become well executed, so we steered away from it. “Apart from that, I think that shows are a great generation tool for people to get

interested in what’s available nowadays. “The problem with a lot of the things available in the Australian market is our tooling and our factories and what’s available to us here is pretty generic – there’s not too much scope. “We don’t have the population to introduce those sorts of things. “We’ve now found a quality company that is based in the UK and they’re able to produce things for us in a short time with the advent of the internet and transporting products that is a little bit unique to what’s available here in Australia. “We can certainly handle the mainstream

things as well, but we’re trying to educate people about other quality products that allows you to have something more unique.” Mr Hebden lives in a Georgian-style home in Essendon that, “like most builders, is about 95 per cent finished”. He just completed an ensuite for his daughter’s bedroom, but still has to do a walkin-wardrobe for the master bedroom. “I’ve probably dragged my feet the most these last couple of years because I can see what’s available to us and what’s coming through as far as products go,” he laughed. “I’m always items.” [BW]

interested

the

newer

BETTER BATHROOMS AND KITCHENS 2010 HIA AWARDS ■ Bathroom Project of the Year ■ Bathroom Project over $40,000

■ Laundry Project of the Year ■ Renovated Kitchen Project over $40,000

business news west

What’s new in the business community?

If you run a business in Hobsons Bay, then why not list your business for free on the Council’s online business directory. Visit www.hobsonsbay.vic.gov.au/tourismandbusiness to register your business today. If you want to stay across current issues and network with fellow business colleagues, join a local business group. These groups are all like-minded business people whose focus is on improving their business and the region, why not join one today?

Hobsons Bay Business Excellence Awards Nominations for the Hobsons Bay Business Excellence Awards 2011 have now closed. Site visits from the judges will take place over the coming weeks and winners will be announced at a gala dinner at the Williamstown Town Hall on Friday, 21st October. So, whether you are an entrant, a previous award winner or a business operating in Hobsons Bay, the gala dinner is a networking opportunity not to be missed, book your tickets for the dinner today.

Visit www.hobsonsbay.vic.gov.au/businessexcellence for more information or contact Juanita Bartley on 9932 1000.

Hobsons Bay Business Workshops September is a busy month for business workshops in Hobsons Bay. The Council is running a number of workshops to assist small businesses, so register for one today. 5th September: Rental Property Seminar 14th September: Greening Your Business, Grow Your Business 26th September: Self Managed Superannuation Funds Don’t forget there are a number of business networks and trader groups that operate business functions regularly within Hobsons Bay. For more information on all workshops on offer, visit www.hobsonsbay.vic.gov.au/businessandtourism

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Operate a great business in Hobsons Bay?

Newsletter/e-Update The Council publishes a free quarterly business newsletter titled Business Works. You can register to receive this and our e-Update by sending an email to the address below, and if you have an idea for an article, we’d also love to hear from you. Subscribe today!

For more information please call Sally Curtis, Business and Tourism Ofﬁcer on 9932 1000 or email business@hobsonsbay.vic.gov.au

BUSINESS WEST

BUSiNESS PROFILE

LiQUID

GOLD

BY CHARLENE GATT AS FAR as Matthew Harrison is concerned, water is the oil of the 21st Century. It’s easy to see why. While many businesses floundered during the drought at the turn of the millennium, Mr Harrison used his skills and know-how to capitalise on putting out alternative sources of water through his Newport company, Aqueous Solutions. The business is a design, manufacturing and servicing company that for the past 11 years has provided customised water desalination equipment, reverse osmosis and waste water treatment across Australia. It currently completes up to 50 projects a year, with lots of work from sporting clubs, schools, wineries, and some residential jobs. Some of Aqueous Solutions’ biggest projects include providing solar desalination for Brisbane City Council, setting up water desalination equipment at Polymetals White Dam gold mine and work on the Wonthaggi Desalination Plant. When Business West visited in August, the company was giving quotes to look after the municipal supply of water to New Guinea. It has also supplied numerous other overseas quotes, with a vision to have plants in New Guinea, Africa, South America and the Middle East in coming years. Mr Harrison also believes the company is at the forefront of bore water extractions. “We’re ground breaking in the amount of bore water being extracted,” he said.

Aqueous Solutions’ Matthew Harrison. Picture: NICOLE SULTANA

“Normally, on a good day, you’ll get 75 to 80 per cent as good water coming out of that – we’re getting 94 per cent. I’m not aware of any other plant in the world getting that high a recovery.”

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A chemical engineer by trade, Mr Harrison started to take an interest in water and waste water treatment systems while working for BHP. Part of his role involved setting up a desalination plant to get the water supply for one of BHP’s big projects. It was new technology at the time, so the company sent Mr Harrison around the world looking at different plants and speaking to a range of experts. The experience spawned a business plan. “The drought started to bite,” Mr Harrison said. “I knew about groundwater, there was lots of groundwater, but it was mainly salty. “I knew the technology to take the salt out, so I built a small machine, ran an ad in the Weekly Times, and went to the field days, and it went from there. It was scary. “I’d always wanted to do it (have my own business), so I made that speech to the boss that everyone wants to make at some stage and woke up the next morning and thought ‘what have I done? There was no going back.” He started off recycling waste water. It was technology that was ahead of its time and, working from home, business was slow to begin. Business began to boom after a Melbourne daily newspaper covered one of his projects at a piggery in Winchelsea. “The phone went crazy, and that raised our profile,” Mr Harrison said. Since then, the business has moved out of home and has steadily picked up bigger jobs. Mr Harrison is looking at new premises, with business too busy for their current site. [BW]

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PERSONAL TOUCH of experience in the industry, started up the mobile business in 2004.

M Melbourne Mortgage Solutions’ Rosemary McKenzie. Picture: DAMJAN JANEVSKI BY CHARLENE GATT GETTING a home loan can be one of life’s most stressful experiences. This is where mortgage broker Rosemary McKenzie comes in. Ms McKenzie, who runs Moonee Pondsbased business Melbourne Mortgage Solutions, uses the personal touch to get clients the best loan to suit their needs. Her methods earned her the Community Spirit Award at the recent Star Women in Business Awards. Ms McKenzie, who has more than 18 years

“I’ve known for years I’d end up working for myself – I just didn’t know what I’d be doing,” she said. Ms McKenzie cut her teeth in the corporate world, gaining experience in IT, public relations and marketing and finance before taking the plunge and starting Melbourne Mortgage Solutions. “It was good, but it was a bit scary. I went from having a regular pay cheque to relying on myself. “Working from home isn’t for everyone. It requires a lot of discipline.” Her business plan was based on building client and corporate relationships, and has paid back in spades. She said working as an independent mortgage broker was her biggest asset, because she had no allegiance to any banks or financial institutions.

Ms McKenzie told Business West she made a point of discussing a client’s budget and financial goals before looking at lenders to find a product that suits their needs. “I’m looking at the client’s overall situation… I try to get people to pay their debt down,” she said. She is also a master at keeping in touch with clients after gaining their business. Apart from sending out a newsletter via snail mail, Ms McKenzie also posts a handwritten thank-you card and Tattlsotto ticket after settlement, plus a binder folder the week later so that clients can keep all their financial documents together. The BNI Essendon member also includes business cards from other BNI members that might come in handy for new home owners – for example, a contact for a locksmith. “We all get overloaded with information, and most of it is electronic… hand-written mail always gets read first,” she said. [BW]

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BUSiNESS PROFILE

RiGHT MAN for the

JOB

BY CHARLENE GATT TONY Ebejer took up a career in job recruitment when he found himself unemployed and searching for work. The 43-year-old Hoppers Crossing resident never imagined that he would one day own and run his own recruitment agency, Point Cook’s Capture Recruitment.

subjects, therefore it cut the Diploma in half and I did it within a year and a half.

The qualified maintenance fitter was left out of work more than 17 years ago when the company he had dedicated over 12 years of his life to, forced a mass redundancy.

Other challenges Mr Ebejer faced was finding consultants with lots of experience and not being able to contact any former clients from his previous employer for six months.

Like many before him, Mr Ebejer registered his qualifications with a recruitment agency. The agency called him a week later with a job offer – to work for them. A few years down the track, Mr Ebejer moved on to become general manager of another recruitment agency, but eventually realised he would have to set up shop himself if he wanted to get any further in the industry. He soon learned that persistence was the key in turning the idea into reality. “I wouldn’t say it (opening his own business) was always in my mind,” Mr Ebejer said. “I was enjoying working for other people, but it just came to a time where I’d been working for 13 years with one employer where I could go for an interview with another company, get a feel for what they want, but I would be doing the same thing for someone else.

One year on and Capture Recruitment is successfully working with and recruiting for the warehousing and logistics, trade and construction, manufacturing and clerical and administration sectors.

“It was stressful, but there was no other way – it was do it for myself, or get out of the industry.

Luckily, Mr Ebejer was a member of the Werribee Warriors BNI group, a business association that is built on the philosophy of “giver’s gain”.

“I approached my bank and they knocked me back… and I said ‘what do I need to do to prove that I can do it?’ and they told me to do a Diploma of Business Management. “So I did that, I was lucky enough to get recognised for prior learning for about half the

Time to reward and recognise... Don’t miss a fantastic night, book your tickets today!

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BUSINESS WEST

Nominations have now closed for the Hobsons Bay Business Excellence Awards 2011, with the winners announced at a gala dinner at the Williamstown Town Hall on Friday, 21st October. Join us for a spectacular night of networking and entertainment hosted by Ian Cover from the Coodabeen Champions. Whether you are a ﬁrst time entrant, a previous award winner or a business operating in Hobsons Bay, come along and see what all the fuss is about! Support your local precinct and business community and enjoy a night out rewarding and recognising local businesses in Hobsons Bay. To book tickets – please contact Juanita Bartley on 9332 1000. Stay connected – Keep up-to-date with the latest business news and information in your community. Simply send an email to business@hobsonsbay.vic.gov.au to subscribe today!

“Then I went back to the bank, and the problem I had that time was that we were in the middle of a recession. “I worked with my bank manager and was successful in gaining the required money to kick-start Capture Recruitment.”

“Everyone told me any profits in the first get in there and make profitable within our fantastic,” he said.

not to think of making three years or so, just it happen, but we were first year, which was

“The reasons for that was a customer base that came back to me. “I did have a six-month period where I could not solicit that business, but after that period a few of those companies hopped back on board and have helped me in my success. “On top of that, I’ve had to grow the company with new business as well.”

Its mission is to help members increase their business through a structured word-ofmouth program that enables them to develop long-term, meaningful relationships with quality business professionals.

BUSiNESS PROFILE All members are required to carry around a business card folder to refer businesses to their clients when the need arises. “I’ve actually got 24 other sales consultants – they’re not out there continually knocking on doors for me, but if the word recruitment comes up, they know they can point people my way, which is fantastic,” Mr Ebejer said. “That was a fantastic tool for my first six months.” But the best tool, according to Mr Ebejer, was the 30 years of combined recruiting experience shared by him and his three employees. “Part of our motto is that it’s our consultants that have the years of experience, not the company,” he said. “Some of the larger agencies have been around for 20-30 years, but they’ve got first year consultants on their books. So I wanted someone beside me that’s been around for years. “Being a general manager of a company and watching your workers interview, and watching

at times the robotic nature of it... if someone walks out of Capture Recruitment and feels that we haven’t helped them already without even finding them a job, I’m disappointed. “I can get out there and bring more business in, but if I bring more business in and the consultants within the firm aren’t putting the right people out there, well I’ve just done all that work for nothing. “I’m looking at remaining in the operations area and finding somebody to develop the business and us experienced recruiters recruiting and placing staff.” Mr Ebejer is keen to grow Capture’s catchment area within metropolitan Melbourne, and wants to expand on his two satellite offices in Somerton and Geelong with sub-offices in the next 18 months. “At the moment, I can’t see it developing too quickly interstate because the majority of our clients are one-offs, but one of my major companies is Sims Metal, and they’re all over Australia, so they’re the types of companies that I hope to grab a few more of, and all of a sudden I’ll be in Sydney and Adelaide and that sort of thing.” [BW]

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Tony Ebejer celebrates Capture Recruitment’s first year of recruiting the right people for the right businesses. Picture: DAMJAN JANEVSKI

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BUSINESS WEST

SMALL TALK LIQUOR TAKEOVER

STATION CONTRACT

THE Asahi Group has bought Laverton company Independent Liquor for more than $1.2 billion. Asahi Group Holdings president Naoki Izumiya said the acquisition provides Asahi with a unique opportunity to enter the ready-to-drink sector in Australia and New Zealand. “The transaction demonstrates our commitment, in line with our strategy, of increasing our presence overseas and enhances Asahi Group’s position in the global alcoholic beverages market,” he said. Independent Liquor is an Australian and New Zealand company that has been running for the past 15 years. The Australian business supplies beer, Pulse and pre-mixed drinks to ALDI, Coles, Woolworths, Metcash and a range of independent bottle shops and liquor retailers. Independent Liquor CEO Peter Murphy said the takeover was a great outcome that “positions us well to continue to develop the business in the future”. Robyn Newman from Asahi told Business West: “Independent Liquor will remain a standalone company and will operate as it currently does. “It will be part of the Asahi Holdings (Australia) group of companies. There are no changes planned for employees.”

ABIGROUP has been awarded the contract to build the new premium railway station and road overpass at Williams Landing. The original station design has now changed and will now feature ramps for better pedestrian access to the footbridge and the Palmers Rd overpass to be widened to include two additional lanes. The Williams Landing railway station will feature an island platform between existing passenger rail lines; a new bus terminal and a taxi rank; a park-and-ride facility with about 500 spaces and drop-off zones; and a footbridge across the rail line and Princes Freeway. The new Palmers Rd overpass will feature an extension beyond the Princes Freeway and across the Werribee rail line; two dedicated right turn lanes from Palmers Rd to the Princes Freeway city-bound; one dedicated through lane north-bound to Williams Landing; two dedicated through lanes south-bound to Point Cook, with a left turn onto the freeway city-bound and a three-metre wide off-road shared bicycle and pedestrian path. Construction is expected to be completed in late 2012.

Independent Liquor CEO Peter Murphy alongside the Laverton production line. Picture: PAUL JEFFERS

BUSINESS WEST

Masters Home Improvement will make its grand entrance in Braybrook this month. Picture: DAMJAN JANEVSKI

HARDWARE GIANT THE finishing touches are being put to Australia’s first Masters Home Improvement store, which will open this month in the heart of Braybrook. It will feature more than 35,000 products including all the usual hardware, renovation and DIY stock, but also a range of whitegoods, including washing machines, dryers and televisions. The store will also have its very own McDonald’s, which will offer a full menu range, McCafe, dining room and children’s playground. “We’re excited to be able to provide our customers with the complete package destination – a unique shopping experience and a convenient dining opportunity under one roof,” Masters CEO Don Stallings said. The new Masters store is also complemented by a new adjoining Boat, Camping and Fishing (BCF) store. Around 150 staff have received a full run-down on product knowledge, customer service and in-store equipment ahead of the opening. “It’s important that we’ve got our offer, and we believe it’s what the customers want,” area manager John Berreen said. Mr Berreen said many residents and potential customers had come to the site in recent weeks to find out when it would open. The store is part of a five-year plan between grocery giant Woolworths and US-based partner Lowes to barge in on Bunnings’ territory to open 150 home improvement stores across Australia. A number of additional stores across Victoria and Queensland are expected to open before Christmas. Mr Berreen said the Braybrook store would be the first to open, because it was the first site to be completed. Masters’ maiden store is less than two kilometres away from a Bunnings store on the corner of Ballarat and McIntyre roads.

SMALL TALK Yarraville’s Sun Bookshop owner Debra Force. Picture: KRISTIAN SCOTT

SMALL BUSINESS

RAIL LINK MOVE

SUN Bookshop owner Debra Force has been immortalised as a Small Business Hero in a photographic exhibition celebrating retailers. Ms Force was photographed by Melbourne photographer Les O’Rourke for the Small Business Heroes exhibition, which went on display in August at Federation Square. Ms Force set up the Yarraville business 13 years ago and also runs children’s bookshop, The Younger Sun, across the road. Her quirky collection of books includes a strong focus on Australian writers. The bookshop also attracts many notable names, including TV personality Shaun Micallef, who came to push his latest book.

RAILWAY track maintenance and construction contractor, McLeod Rail, has had to move to West Melbourne to make way for the Regional Rail Link. The company has signed a four-year lease at $110,000 per annum for the 702-714 Footscray Rd property. The firm will also use the property, which includes a 1085 square metre building, as its depot.

NEW IDEAS

DON’T MIND YOUR OWN BUSINESS What’s going on in your world? Business West wants to hear from you. Any news tips, features or people in the West you think we need to be covering? Email tim.doutre@starnewsgroup.com.au

VICTORIA University’s Faculty of Business and Law’s I Plan a Business 2011 (iPAB) competition attracted a record number of entrants from secondary school business students this year. Top business plans won $500 for students from MacKillop College, Ave Maria College, Point Cook Senior School, and Lowther Hall Grammar School. As part of the awards night, finalists heard from Andrew Morello, winner of the first series of Australia’s Apprentice television show.

BUSINESS WEST

STRATEGIES

PROTECT YOUR INTELLECTUAL

PROPERTY CHARLES GIACCO brings us the second of his two-part series on intellectual property focusing on the small to medium sized business. IP law is a specialised area of law with particular processes and requirements involved in order to acquire legitimate IP protection. There are also differing periods of duration conferred for protection depending on the type of IP interest involved. Broadly, copyright and circuit layout rights “freely” arise upon their creation, whereas the other IP rights must be registered (fees involved) with the relevant government organisation,which is currently IP Australia (www.ipaustralia.gov.au). An example (among many others) of the potential for copyright considerations to apply to small and medium enterprises (SMEs) would be the creation of original expression of ideas (eg, written/electronic literature) of sales/ marketing related and/or business strategies particular to the SME concerned. An example (among many others) of the potential for trademark considerations to apply to SMEs would of course be the development and use of any brand related words/logo. Depending on the nature of an SME’s business operations, other IP types may also come into play. For SMEs, the stark reality is that unlike wellresourced large businesses and multinationals, SMEs have limited financial resources and time when it comes to protecting and enforcing IP related rights. Often, litigation involving enforcement of IP

rights for SMEs can be a “David v Goliath” type battle which can be ill-afforded and certainly not needed. It goes without saying that all necessary investigations and inquiries need to be first obtained regarding possible IP related considerations in situations including (but not limited to) a business being established or sold; a marketing concept and/or brand being formulated and/or licensed; protecting trade/family business secrets, especially in employment contracts; and where there are any designs and/or inventions (actual/ potential) involved.

“

Contact details of such practitioners may be freely obtained from appropriate professional associations such as the Law Institute of Victoria (www.liv.asn.au) and the Institute of Patent and Trade Mark Attorneys Australia (www.ipta.org.au). IP protection is not just for the “big end of town”; it is an important consideration for any business, large or small. IP needs to be a fundamental consideration for any SME as is stock in trade, plant/equipment, inventories and human resources.

IP protection is not just for the ‘big end of town’; it is an important consideration for any business, large or small…

To ensure IP protection and prevent IP exploitation by competitors, it is vital that SMEs first obtain appropriate advice, including legal advice, in order to be fully apprised of any potential IP related implications. There are law firms with practitioners who specialise in IP law, as well as of course patent/trademark attorneys who provide advice (including technical) concerning IP related matters.

CHARLES GIACCO Lecturer Law, Faculty of Business and Law Victoria University Charles Giacco is Lecturer in Contracts, Commercial Law and Torts with Victoria Law School, Victoria University, and a legal practitioner admitted to practice in Victoria, South Australia and the Northern Territory. He holds degrees in Law and Arts (Monash), together with a Graduate Diploma in Tertiary Education and a Certificate IV in Training and Assessment (VicMelb). Charles’ professional memberships include the Law Institute of Victoria and the Law Council of Australia. 1.07 LTO City-Queen Campus Phone 9919 6178 Fax 9919 1840 Email charles.giacco@vu.edu.au Web www.vu.edu.au/buslaw

BUSINESS WEST

CHARLES GIACCO

STRATEGIES

TRUST IS THE When deciding how to protect business and nd personal assets, many people shy away from using a Trust as they appear to be incredibly complex, plex, or excessively costly to set up and run. However once simplified, a Trust can be employed as a safety mechanism to protect your business assets against creditors, create tax effective business structures, ructures, as well as provide for family members, and give your children the benefit of family wealth without losing control of your key assets. ets. SO WHAT IS A TRUST? A trust is simply a contractual agreement whereby an entity (person or company known as the Trustee) is under an obligation to hold property (the Trust property) for the benefit of other persons (the Beneficiaries).

franked dividends to particular beneficiaries of a trust is effective for tax purposes. For streaming of the capital gains and/or franked dividends to be effective, the Trustee must have the power under the trust deed to stream the income.

THE PARTIES TO A TRUST ARE THE: Appointer: who has ultimate control and power to appoint or remove Trustees; Settler: who gives the initial property to create the Trust; Trustee: who administers the Trust for the benefit of the beneficiaries; and Beneficiaries: those that benefit from the Trust. In order to set up a Trust there needs to be a Trust Deed which will define how Trustees can deal with assets of the Trust, who can benefit from the Trust, the life of a Trust (normally 80 years) and determine how changes can be made.

In determining whether to utilise a trust for the purpose of conducting a business or making an investment, it is necessary to consider a wide range of issues.

RECENT TRUST DEVELOPMENTS AND THEIR IMPLICATIONS Recent changes to the way Trusts are regulated have caused accountants to look at the overall cost/ benefits of Trusts and their use as an investment tool. TAXING OF MINORS A trust can distribute up to $3,333 to a minor beneficiary for the 2010/11 financial year without paying any tax. For the 2011/12 year this amount has been decreased to $416. TRUSTS & CORPORATE BENEFICIARIES The ATO has altered the way that Trust distributions to Corporate Beneficiaries will be tested as from 16 December 2009. The ATO have taken the view that any unpaid trust distributions to companies are to be treated as a loan from the company. The trust will have the option to either pay the distribution to the company or set up loan agreements. TAXATION OF TRUSTS – STREAMING CAPITAL GAINS & FRANKED DIVIDENDS The ATO introduced new rules to apply from 1 July 2010 to ensure that streaming of capital gains and/or

SO IS A TRUST STILL A GOOD OPTION AS AN INVESTMENT TOOL? Whilst recent regulations have not portrayed Trusts in the most positive light, one should look at the advantages of setting up a Trust as opposed to a normal company structure which include, but are not limited to the following: Ultimate asset protection when there is a corporate Trustee. Not only are the principal’s personal assets protected from the creditors of the Trust, but the business is protected from the principal’s personal creditors. Unlike a company or fixed Trust where shares or units of the principal are assets of the principal and which will form part of the principal’s bankrupt estate. The Trust Deed can allow for flexible distributions. The Trustee is able to vary distributions amongst family members according to their needs. You are still able to obtain the small business CGT Concessions as well as the 50 per cent CGT discount. Allows for more effective estate planning. It is easier to introduce new beneficiaries and transfer control by changing trustee and/or the appointor. This is particularly beneficial for businesses passing to the next generation. So do you need to review your overall business structure to ensure that you are protecting your assets whilst maximising your tax effectiveness? Or do you need to have your Trust Deed reviewed in light of recent changes? Advice from you professional advisor should always be obtained before making your decision.

DARRYL WEST Darryl West is a partner at Collins & Co and heads up the Tax Compliance division of the firm. He is a Fellow of CPA Australia with almost 40 years of experience in public practice, providing tax and business advice to his clients. He advises small and medium sized businesses ranging in turnover from $500k to $30m. Darryl joined Collins & Co in 1973 and became a partner of the firm in 1985. Collins & Co, 127 Paisley Street, Footscray, VIC 3011. Phone: 9680 1000. dcw@collinsco.com.au www.collinsco.com.au

BUSINESS WEST

Corporate function venues

A BUSiNESS WEST PROMOTIONAL FEATURE

THE VENUE FOR YOU LOOKING for a quality venue for your next corporate function? You don’t have to look far. The West has numerous high quality venues that are ideal to host conferences, work functions and the like. Impress clients, get your message across in a professional atmosphere or just unwind and reward staff for their hard work. Regardless of the purpose, the West’s premier function centres have the venue for you with the tailored packages to suit your business needs. Westwaters Hotel, Caroline Springs, has seven rooms on offer in the beautiful surroundings of Lake Caroline. The 2011 Melton Shire Council Highly Commended Mayoral Achievement award winner caters to small and large groups with state of the art audio visual equipment and indoor and outdoor spaces.

The Geelong Conference Centre has six different rooms, including an auditorium which seats up to 210 people to a boardroom suited to smaller groups. The Centre also offers quality production and support services which are included in the room hire. The Substation in Newport, offices beautiful spaces among some breathtaking artwork. The restored venue stands as an inspiring venue for corporate functions, stimulating the mind and the senses be it for meetings, conferences or end of year celebrations. Or if you are looking for that unique experience that stands your business out from the crowd White Card Food + Events offers exclusive venues such as Scienceworks in Spotswood or the Immigration Museum in the city. With a strong focus on attention to detail, flexibility and a quality menu and beverage

selection White Card Food + Events has the ideal package for the discerning business owner. Witchmount Estate, winner of best Hospitality and Tourism and Best Business Awards (2004, 2005, 2006, 2007 & 2009) and the Powercor Melton Business Excellence Awards Hall of fame (2010) combines the winery experience with professionalism. At only 20 minutes away from the centre of Melbourne, Witchmount is the ideal venue for those looking for a catered, well run function. [BW]

WestWaters Hotel & Entertainment Complex WestWaters Hotel & Entertainment Complex is the western suburbs premier entertainment venue, and is ideal for business, leisure, recreation and entertainment. This award winning complex offers function & event spaces, accommodation, a la carte Bistro, Café, Sports Bar, onsite car parking and entertainment for the whole family including children’s play area, live music & theme nights. Through innovative cuisine and

GEELONG CONFERENCE CENTRE

outstanding service, we are passionate about our approach to food and beverage. Our Executive Chef and his team have created delectable menus to suit all occasions. Our 7 event spaces, and can cater for a number of different style events including: • Corporate meetings • Gala dinners • Cocktail style functions • Presentations • Weddings • Birthdays All our function rooms are pillar less with flat screen TV’s or

screens for presentations and individual heating and cooling systems. Other room features include access to fresh air and plenty of natural light. Our Panorama rooms offer views of Lake Caroline. Our Event Staff are committed to delivering to you and your guests the service that will make your event a memorable one. For more information please view our website www.westwatershotel.com.au or contact us on 8358 055 or E:sales@westwatershotel.com.au 531561-JL36-11

YOUR CONFERENCE IS OUR BUSINESS Designed with the conference delegate in mind, this purpose built residential conference centre offers state of the art facilities, all within an hour’s drive from central Melbourne. The venue is set in 80 acres of parkland, in the heart of Eastern Park Gardens, Geelong. The centre provides a tranquil and distraction-free environment that is conducive to training and development. The Geelong Conference Centre’s amenities include:

Owned and operated by The Salvation Army, every event held at the Geelong Conference Centre helps support community social services. Discover the many benefits of this idyllic venue for yourself.

Call Geelong Conference Centre today on 5226 2121 to arrange a tour of our facilities. www.gcc.net.au

BUSINESS WEST

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• All inclusive audio visual package prices • 6 conference rooms of varying size • Full catering service • Overnight accommodation • Friendly and helpful staff • Free onsite parking

Corporate function venues

A BUSiNESS WEST PROMOTIONAL FEATURE

WITCHMOUNT ESTATE FUNCTION & CONVENTION CENTRE of standards for your enjoyment. Our venue is perfect for corporate meetings & conferences, providing a selection of state of the art presentation equipment. We provide all catering requirements and your participants may also enjoy a tour of the winery. We also provide may other types of functions, such as Corporate Christmas Events, Christmas Day Luncheon and our very popular New Year’s Eve Dinner Dance. With a

range of different live shows and dinner dances throughout the year, there is always a great opportunity to experience our hospitality. With many years of experience in the hospitality industry we are able to offer a professional, courteous service and take pride in our ability to provide you with the best experience possible. For more information or the opportunity to visit us please contact Claude & Samantha to discuss the many possibilities for your

function. Mention this ad upon booking to receive your free bottle of Witchmount Estate Wine. 557 Leakes Road Plumpton 03 9747 1111 www.witchmount.com.au

1005707-JL36-11

Witchmount Estate Function & Convention Centre is situated on the renowned Witchmount Estate Winery, offering a unique venue for Weddings and Functions. Settled amongst the vineyards, our venue provides a peaceful atmosphere. The courtyard, with water fall feature, and gazebo are popular for ceremonies and pre-dinner drinks. There is an abundance of photographic opportunities with our gardens kept to the highest

Christmas Celebrations at Scienceworks White Card Food and Events specialises in making your Christmas event an exclusive occasion. Whether it is a sophisticated cocktail party with valuable clients or a well deserved celebration for your company’s most important assets - your fantastic employees, White Card has the perfect venue and package. Treat your guests to an indulgent candle lit dinner in the majestic Pumping Station, this visually spectacular space is perfect for dinners of up to 300 guests Alternatively reach for the stars at the Melbourne Planetarium. Your guests will be captivated by an amazing discovery through the universe as they sit back and watch the night sky unfold before them on a dome high above. Compliment this experience with one of White Card’s delicious cocktail or dinner menus in the space age Planetarium Foyer. Enquire about our family day options.

Contact our sales team on 03 9392 4825 or visit our web site www.whitecardevents.com

531569-KS34-11

WHITE CARD FOOD + EVENTS @ SCIENCEWORKS

THE SUBSTATION - Centre for Art & Culture

Picture taken by Jonathon Ong

The Substation offers the West’s most unique corporate or private function venue. We have packages for stand-up and sit down celebrations and can cater to all your needs. The Substation has been lovingly restored and acts a gallery, performance space and studio. The exposed steel beams, heritage brick walls and large light-filled spaces sets the venue apart and offers a creative space for corporate functions. Our location in Newport has a view to the Melbourne CBD and is a stunning place to hold end of year celebrations, meetings, conferences and weddings to name a few. The Substation offers packages and we can accommodate between 50 and 280 people, depending on your requirements. Please contact our Functions Manager via functions@thesubstation.org.au or visit our website www.thesubstation.org.au 531568-JL36-11

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Don’t keep BUSiNESS WEST a secret… Share the success of the West’s own business magazine with your business colleagues. After all, isn’t that what friends are for?

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A STAR NEWS GROUP PUBLICATION | $4.95

DRORLLUM

MANHEIM’S HOT AUCTIONS THE GOOD OIL SAVE YOUR BUSINESS LOUD’S OPEN WIN

ISSN 1837-9869

9 123456 789013

ISSUE 11 JULY 2011

BUSINESS SINESS WEST

Business Insurance

A BUSiNESS WEST PROMOTIONAL FEATURE

are you at

OWNING and operating a small business comes with plenty of responsibility and accountability. Even if you operate with the upmost care and provide the best quality of services, something can go wrong.

RISK?

Therefore, the decision to purchase insurance should be seen as an investment in your business.

BUSINESS OWNERS AND KEY PEOPLE Life and disability insurance can protect the owners and key people of a business. It can also be used to insure business continuity. If a partner is temporarily removed from practicing their profession, professional overhead expense coverage can assist the business until the partner returns. BUILDING AND PROPERTY Buildings and property are covered by property insurance. These covers are well named but deceiving because there are many exceptions to what is a covered loss and what is not. Flooding is one example of a type of property damage to a building that is not covered without an endorsement or additional policy. MOTOR VEHICLE Automobiles used in business must be covered by a commercial auto policy. FAMILY BUSINESSES Business insurance and proper planning can help insure that the business passes from one generation to another smoothly. One important consideration for family owned businesses is divorce - and its impact on the business. Proper succession planning is a must. Consider key man insurance, life insurance, business overhead insurance, and legal agreements such as a buy-sell or option agreement to clarify succession and to provide protection from sudden death or disability of key family members.

You can purchase business insurance for nearly every operation and risk your business faces. In fact, with so many options available, it is hard to determine what type of coverage you need. SMALL BUSINESSES Most businesses are structured as a partnership or sole proprietorship. So for the majority of small business owners, this form of ownership puts your business and personal liabilities at risk. Business liability insurance protects both you and your business from potential financial ruin. It is a common misconception that if your business operates as a company or an incorporated company then you as the business owner are protected from personal liability and liability insurance is not necessary. Not true. WHAT IS BUSINESS LIABILITY INSURANCE?

Tamara Newton, General Insurance adviser and Andrew McDougall, Risk Adviser.

Business liability insurance protects your small business in the event of a lawsuit for personal injury or property damages. It will usually cover the damages from a lawsuit along with the legal costs. Depending on your business needs, liability insurance can be purchased in many forms including: General Public and Products Liability Insurance, Professional Indemnity Insurance and Buy-sell Agreements.

Advice is provided under licence of WHK Financial Planning Pty Ltd ABN 51 060 092 631 AFSL 238 244. and General Insurance under licence of WHK Insurance Brokers Pty Ltd ABN 17 139 730 528 AFSL 342 526. This is general information only and should not be acted on without obtaining professional advice relevant to your particular circumstances.

418041-MD34-11

better advice for a better life

Are you, your family or business at risk? L1, 18 Synnot Street Werribee Vic 3030 T: 9742 8444 werribee@whk.com.au

www.whk.com.au

Insurance is a financial safety net. You never know whatâ&#x20AC;&#x2122;s around the corner. For a complete review of your personal, business and asset insurances, call Andrew McDougall (Risk Adviser) or Tamara Newton (General Insurance Adviser).

Advice is provided under licence of WHK Financial Planning Pty Ltd ABN 51 060 092 631 AFSL 238 244 and General Insurance under licence of WHK Insurance Brokers Pty Ltd ABN 17 139 730 528 AFSL 342 526

BUSINESS WEST

Performance Management

A BUSiNESS WEST PROMOTIONAL FEATURE

HEADING IN THE RIGHT

DIRECTION

Every business owner and manager has the same perpetual problem to solve… HOW DO I GET MY BUSINESS TO PERFORM BETTER? HOW this problem presents itself on a dayto-day basis, is through the challenge of increasing sales, reducing costs, increasing stock turnover,retaining quality staff or improving workflow (production) efficiencies. HOW DO YOU CONSOLIDATE ALL THE ONGOING CHALLENGES AND ENSURE YOUR BUSINESS IS HEADING IN THE DIRECTION THAT YOU WANT? The solution is to have reports with key performance indicators (KPI’s) aligned to your business plan (strategy). Of course, all this is with the knowledge the KPI’s you use will have an effect on your staff behaviour. The process of aligning KPI’s with your business plan is called strategy mapping. Strategy mapping ties in your business plan with appropriate key indicators. Importantly, you need to separate your indicators of value

Chris Catto — Director of Putney Breeze Business Advisors.

creation and the indicators of outcomes.

business as well as the financial outcomes.

Every successful business creates value for its customers. The key to having the best management reports and most productive management meetings is where your KPI’s highlight the success of the value creation process. KPI’s that measure the value creation process are those that focus on your internal processes (operations) and improving staff performance. As a result appropriate actions are assigned and outcomes can be followed.

The old adage ‘’you can’t manage what you don’t measure’ stands the test of time. What are you are measuring in your monthly or weekly reports? Is it relevant to your plan, is it reliable?

KPI’s can often be a throw-away line, the key is to have the right KPI’s for your business. Many accountants and advisors will wheel out the generic financial indicators, but how useful historic financial measures are on their own for day-to-day running of your business is debatable. Performance indicators must measure the value creation process in your

Having the right management information is central to good decision making and the future of your business. Putney Breeze has the workflow and processes for aligning your key performance indicators with your business plan. The value of relevant and reliable management reports for decision making cannot be underestimated. It is central to your future success. Information supplied by Putney Breeze. Putney Breeze can be contacted on 9395 1118 or email: contact@putneybreeze.com.au

Putney Breeze is here to improve your cash at bank by implementing techniques refined in leading global organisations. Get clarity on your cost structures and increase the profitability of your products, projects or service contracts through Putney Breeze. Let Putney Breeze help you take the business in the direction you want; whether that is growth, consolidation or preparation for sale.

focused on financial performance. Tel. 03 9395 1118

Email. contact@putneybreeze.com.au

www.putneybreeze.com.au

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BUSINESS WEST

Find me online web.d3

A BUSiNESS WEST PROMOTIONAL FEATURE

www.webd3.com.au

web.d3 is a website development and design agency that specialises in helping small and medium businesses maximise their online presence and generate real results for their business. Whether you are looking for a brand new website, are building one that just never seems to get finished or are simply looking to freshen up your existing website, we have the right solution that will help boost your online presence and your business. Contact us today to discuss your needs & mention this ad for a 10% discount. 531557-JM36-11

BGT

www.bgt.org.au

BGT are the apprentice and trainee experts located in Melton providing apprentices and trainees to local business. BGT pride themselves in providing an employment solution for people in the West Melbourne area whilst assisting employers to find the right apprentice or trainee for their business. As a registered training organisation BGT also provide customised training services across the community. Like us on or follow us on @BGT01 531555-JM34-11

Mangosteen Fruit

www.thequeenofthefruits.com

Y N

T T E E

C O M M

M H A

Known as “The Queen of the Fruits” is the only mangosteen product to market that contains the “whole fruit puree”. This delicious product is all natural, no added sugar, no artificial colour, & contains a natural source of Xanthones and Antioxidants to address multiple body systems. Free Sample available. After experiencing the benefits of Mangosteen Juice - You may want to share these benefits with family, friends & others. BUSINESS OPPORTUNITY. For more information on this incredible home-based business opportunity Please contact Annie & Alex Jesaulenko Mobile: 0418142 116 Email: thequeenofthefruits@yahoo.com.au 531566-JM36-11

F O

Committee for

Wyndham inc.

Building a better tomorrow. Today

Become a member and help shape the future of Wyndham. Today! Melbourne’s west and in particular the City of Wyndham is undergoing rapid population and economic growth. The Committee for Wyndham was established to work closely with business, community agencies, and all levels of government to enhance the future of Wyndham and Melbourne’s west.

With the majority of members actively involved in the Wyndham area, the Committee has a valuable insight into the needs of the community which is vital in planning for the cities social, environmental and economic prosperity. This allows the committee to prioritise the strategic issues facing the Wyndham Community.

From very small beginings in 1998 The Committee now boasts 40 participants across the various level of membership. With structures to suit individuals through to major corporations the Committee for Wyndham offers a unique inﬂuential group of business and community leaders from all walks of life.

If you would like to become a Committee for Wyndham member and help direct the future of Wyndham, or to find out more about the benefits of membership, contact The Office of the Executive: Ms Jan Goates Tel: 03 9741 4541 Mob: 0417 591 697 email: admin@committeeforwyndham.com.au or Nik Tsardakis on 0411 252 686

P.O. Box 2296 Werribee Vic. 3030 ABN 204 128 098 69 email: admin@committeeforwyndham.com.au

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OUT OF HOURS WOMEN IN BUSINESS AWARDS WOMEN of the West were celebrated at the Star Women in Business Awards last month. Ania Hampton, who runs sustainable building design business Hampton Sustainability, took out the big award on the night as well as the Best Business and Personal Services Award.

Pictures: NICOLE SULTANA

Above: Dawn Wilson, Professional Counsellor at Life Matters Counselling and Greg Clark, Services Engineer at Advanced Boilers.

1. Catherine Taylor, Star News Group Divisional Advertising Sales Manager, with Star Business Woman of the Year Ania Hampton and judge Barbara McLure. 2. Matchworksâ&#x20AC;&#x2122; Demi Le, left, with Melbourne Mortgage Solutions Rosemary McKenzie who took out the Community Spirit Award. 3. Women in Business president Anna Hancox, left, and Health, Leisure & Lifestyle Award winner Doreen Schwegler of All Degrees of Health.

Above: Kathy Sipek, wife of Moonee Valley Mayor John Sipek, browsed through the August edition of Business West magazine.

BUSINESS WEST

OUT OF HOURS A crowd of excited business people gathered for the Wyndham Business Awards last month. With host and MC Max ‘Tangles’ Walker, pictured, entertaining the crowd at the Wyndham Leisure and Events Centre. Werribee Open Range Zoo was named Wyndham Business of the Year. 3

WYNDHAM BUSINESS AWARDS 1. RACV Shop Werribee’s Ray Cooper proudly displays the Franchise Business award. 2. Wyndham City Mayor John Menegazzo.

3. New and Emerging Small Business winners Rachel Elgueta, left, and Michelle Pearce from Fifth Element Day Spa. 4. Symmetry Physiotherapy and Sports Medicine’s co-directors Shay McLeod and Alesha Sayner with their Service Medium Business winner award.

BUSINESS WEST

OUT OF HOURS MOONEE VALLEY CITY COUNCIL NCIL GALA BUSINESS LUNCH Moonee Valley City Council hosted its premierr business event last st month - the Gala Business Lunch, at the Moonee Valley Racing Club. b. Business owners were treated to a three-course meal as they listened to guest speaker Simon Hammond, pictured, - a branding guru who has worked with some of Australia’s top companies, including Sportsgirl, Festival Mushroom Records, the National Gallery of Victoria, Cadbury and Melbourne Central.

1. Future Medical Imaging Group’s Chief Administration Officer Ruth Risstrom, left, and Marketing Co-ordinator Kriscilla Delaridis enjoyed a chat before the Moonee Valley City Council event. 2. MatchWorks’ Angela Zacchie and Lesley Anthony take time out from their roles in Business to Business Development for a quick cheers. Pictures: NICOLE SULTANA

MELTON SHIRE COUNCIL PROFESSIONAL DEVELOPMENT DAY Contiki Holidays founder John D Anderson, pictured, fronted a Small Business Professional Development day hosted by Melton Shire Council. Held at the WestWaters Hotel and Entertainment complex in Caroline Springs, the day-long event included workshops by some of Australia’s best known marketing gurus. President of Greater Melton Chamber of Commerce Mary Todorov, left, Djerriwarrh Health Services David Grace and Adecco’s Lisa Farchione at the Small Business Professional Development day. Pictures: DAMJAN JANEVSKI

BUSINESS WEST

BW NETWORK Business West Network – a growing directory of local businesses ready to do business with you. You can join the Business West Network by registering online at www.businesswest.com.au to make sure you receive your personal copy of Business West AND receive a free onetime 30-word listing for your business in a future edition. COREMIND IT SOLUTIONS 10 Minnie St, Yarraville, Victoria 9993 0400 www.coremind.com.au CoreMind: growing your business through creative IT solutions. Increase your staff productivity, simplify your IT systems, create confidence in business and system processes, provide the knowledge, tools and capability to control your IT. WYNSAFE OCCUPATIONAL HEALTH SERVICES 9 Manta Crt, Werribee, Victoria 9731 1167 Wynsafe provides occupational health and safety services to industry, including OH&S audits, atmospheric monitoring, noise assessments, chemicals management, training, indoor air quality, and assistance with OH&S management systems. KIA CONSULTING PTY LTD 35 Windsor Ave, Strathmore, Victoria 0400 895 600 www.kiaconsulting.com.au KIA Consulting offers business services ranging from administration and secretarial to Project and Event Management. KIA Consulting also promotes Korea through travel, language and cultural programs to Australian businesses. PROFILE BUSINESS BROKERS PTY LTD 416 Mt Alexander Rd, Ascot Vale, Victoria 9326 1177 www.profilebusinessbrokers.com.au Profile Business Brokers specialise in the marketing and sale of small to medium sized businesses in the Service, Manufacturing / Wholesale, Hospitality and Retail industries. SUZANNE MIDOLO 3/123 Deakin St, Essendon, Victoria 0411 407 842 I am a marriage celebrant who enjoys working with couples to design, create and perform their marriage ceremony. I also perform naming days, renewal of vows and commitment ceremonies. ESSENTIAL PERSONAL TRAINER 2 Kendale St, Airport West, Victoria 0408 397 244 www.essentialpt.com.au We are a mobile personal training company. We train people in homes, parks and gyms and help them change their lives and create new habits. WESTERN CHANCES 176 Furlong Rd, St Albans, Victoria 8345 1850 www.westernchances.org.au Western Chances awards scholarships and opportunity programs to children and young people in Melbourne’s West who have limited opportunities and financial resources. SVS ELECTRICAL SERVICES PO Box 6220, Point Cook, Victoria 0412 304 746 Small electrical contractor who wishes to expand the business in 2011.

BUSINESS WEST

THE BUSINESS BOOTIQUE 101/68 Altona St, Kensington, Victoria 0401 042 194 www.thebusinessbootique.com.au The Business Bootique is a sales and marketing consultancy working with businesses to help them grow, get more clients and increase profits. KALEIDOSCOPE KEYS 37 Hart St, Airport West, Victoria 9379 6943 www.kaleidoscopekeys.com.au I help people achieve their dreams of playing the piano. Using the Simply Music program. I achieve outstanding results. ANGE KENOS CIVIL CELEBRANT 6 Coghlan St, Niddrie, Victoria 0408 999 003 atkenos@hotmail.com Weddings, renewals, baby namings, retirements, funerals - all sorts of ceremonies with my personal service. Many years of experience. I will come to you. LADDERLOCK PTY LTD 4 Lothian St, North Melbourne, Victoria 9328 8199 www.ladderlock.com.au Holdsafe units are designed for all trades people to comply with OH&S. Holdsafe prevents portable ladders from slippage/falling and prevents subsequent injury. Australian owned, designed and operated. FINANALYZE Level 1/32 Amis Cres, Keilor East, Victoria 9337 4666 www.finanalyze.com.au At Finanalyze Financial Planning we help people make better financial decisions. We review what our clients already have and advise what they could do to improve their situation. OGILVYONE 33 Bank St, South Melbourne, Victoria 8695 3514 Marketing and advertising. CHALLENGES ACCEPTED 43 View St, Bendigo, Victoria 5441 5580 Results driven marketing. AUST PROFESSIONALS PTY LTD 1/2 Richardson St, Essendon, Victoria 0430 170 150 Education Provider. MATTHEWS STEER Level 2, 7 English St, Essendon Fields 9325 6300 www.matthewssteer.com.au Business strategy, accounting, financial planning.

JON TEMBY AND ASSOCIATES 1 Sturt St, Flemington, Victoria 0439 441 264 Jon Temby and Associates assists organisations to manage OHS more effectively via strategic planning, investigations, practical advice, support, training and investigations. Working together we help you to achieve your business objectives. CVGT EMPLOYMENT & TRAINING Level 1, 4C bridge St, Werribee, Victoria 0447 100 714 www.cvgt.com.au CVGT sees the recruitment of new staff as an opportunity for our clients. Opportunity to enhance your organisation’s skills, build on team dynamics and move your business in new directions. CANDY CONNOISSEURS 229 Mansfield St, Thornbury, Victoria 0435 398 909 www.candyconnoisseurs.com We specialise in creative and unique gifts filled with candy and so much more. We can customise orders. We cater for gluten free and diabetics. We deliver to your door. VOUTECH CONSTRUCTIONS P/L PO Box 2334, Taylors Lakes, Victoria 0417 634 166 We undertake all types of construction and building services in a friendly and professional manner whilst ensuring client satisfaction. All our workmanship is guaranteed and finished to a high standard. POLLARD INSTITUTE Suite 4a, 60 Keilor Park Dve, East Keilor, Victoria 9336 4079 www.pollard.vic.edu.au Pollard Institute is an RTO offering Nationally Recognised Fast-Track Diplomas and Certificates specialising in management, sales and customer service. All courses are delivered with Commonwealth and Victorian Government Funding available. THINK BOOKKEEPING C5 Level 1, 2 Main St, Point Cook, Victoria 0417 106 194 www.thinkbookkeeping.com Registered BAS Agent specialising in the following: MYOB Professional Partner, Quick Books, Xero, Bank Reconciliation, A/P, A/R, Payroll, Financial Reports including P & L, Trial Balance etc, and Inventory Control. THREESIXTY PRODUCT MANAGEMENT 75 Hotham Rd, Niddrie, Victoria 0402 702 811 www.360productmanagement.com.au We offer service businesses coaching solutions that help them turn their intangible services into tangible service products, so that they increase sales and improve profitability.

BW NETWORK GILBY FUN SUPER FUND 12 Adamson Crt, Portland, Victoria 5523 6161 Property investment. WESLEY EMPLOYMENT SERVICES 154 Nicholson St, Footscray, Victoria 96870033 www.wesleyemployment.com.au A no cost service that assists people with a medical condition, injury, mental illness or disability to find and maintain employment and helps employers to find the right staff. PETER BOURIS OSTEOPATHIC SERVICES 46 Walters Ave, Airport West, Victoria 0419 864 310 Providing treatment and management of musculoskeletal pain. Including back and neck pain, headaches, sporting injuries. A thorough approach aimed to optimise your health and well-being. AUSTRALIAN INSTITUTE OF EDUCATION AND TRAINING 517 Victoria St, Brunswick West, Victoria 9387 2051 www.aiet.edu.au Australian Institute of Education and Training provides training in Certificate IV in Training and Assessment and Certificate IV in Celebrancy. WESLEY EMPLOYMENT SERVICES 154 Nicholson St, Footscray, Victoria 9687 0033 www.wesleyemployment.com.au A no cost service that helps businesses to find the right staff. It is a personalised service to meet your employment needs with access to local job seekers. FINBUILT PO Box 499, Ascot Vale, Victoria 0419 531 771 www.finbuilt.com.au Wyndham trade based construction company delivering building projects across Australia. HAND PRINT MASSAGE 5 Rodney Dve, Keilor Downs, Victoria 0409 235 613 www.handprintmassage.com Pregnancy and post natal massage therapy. DEPARTMENT OF BUSINESS AND INNOVATION Suite 16 Level 1, 20 Enterprise Dve, Bundoora, Victoria 9935 0603 www.business.vic.gov.au Victorian Business Centres give businesses access to government programs and help them to become more competitive in the domestic and global marketplace. Contact the VBC in Sunshine on 9334 1300. KATRINA KINCADE & ASSOCIATES 98 Royal Parade, Pascoe Vale, Victoria 0412 123 838 Definitive communications strategies - and industrial relations - are tailored to positively promote operations, then business principals are tutored to expertly deliver those images within mass and specialist media contact.

SYNOPTIC WEALTH STRATEGIES 27 Military Rd, Avondale Heights, Victoria 9319 8904 I provide personal and practical financial advice to individuals for wealth creation and protection. I simply like to see people make better use of their financial resources. SUDDEN EXPOSURE PROMOTIONS PTY LTD Unit 2, 6 - 7 Motto Crt, Hoppers Crossing, 0411 179 847 www.suddenexposure.com.au www.b484.com.au Commercial/Corporate/Promotional - Print Solutions, Screen and Digital Printing, Computer Cut Signage, Dye Sublimation. Banners, Market Umbrellas, Cafe Barriers, General Signage, Apparel, Marquees, Promo. Products, Canvas Art and Awnings. ASCET TAFE L1 255 Bourke St, Melbourne, Victoria 9660 8900 www.ascet.edu.au Ascet Tafe train your staff in the workplace. We find government funding to address your training need then send our qualified staff to your company throughout the western suburbs. ARM FINANCE 18 Concorde Dve, Keilor Park, Victoria 9370 9811 ARM Finance are accredited with over 40 financial institutions, ranging from the four major banks to private/non-conforming lending institutions, and private lenders. PLATYPUS AUSTRALIA Unit 4, 36 Aberdeen Rd, Altona, Victoria 9398 5177 www.platypusx.com Exclusive Australian distributor of the lifestyle clothing brands Skin Industries, Sikspak and new brand BR4SS. Also distributor of extreme/ action sport DVD’s specialising in Motocross and Freestyle motocross. MELTON SHIRE COUNCIL Madeleine Ellis PO Box 21, Melton, Victoria 9747 7305 www.melton.vic.gov.au I am responsible for Project work within the Economic Development Unit at Council. This includes events, data analysis, training etc. LASER ELECTRICAL WERRIBEE 4A Loop Rd, Werribee, Victoria 0411 182 246 www.laserelectrical.com.au If you want a totally dependable electrician - call us. Laser Electrical Werribee is a local team of electricians servicing Wyndham and surrounding areas and has been established for over 25 years. WYATT AUDIO VISUAL PO Box 441, Yarraville, Victoria 0412 933 604 www.wyattav.com.au Description: Wyatt Audiovisual is the first call for all business Audio Visual installation needs in Melbourne’s West .With over 20 years experience Wyatt Audiovisual is your local audio visual expert.

MELBOURNE TIGERS BASKETBALL CLUB PO Box 859, North Melbourne, Victoria 9320 2490 The Melbourne Tigers Basketball Club is strongly immersed in the community contributing to hundreds of school visits, by our players, during the year, to promote the wonderful game of basketball. Be part of a winning team; memberships and corporate hospitality are available. Call Mark Boyd on 9320 2494. XSELLS REAL ESTATE 700 Mount Alexander Rd, Moonee Ponds 9375 7600 Serving Greater Melbourne and beyond, Xsells Real Estate offers professional services in Sales, Leasing, Managing and Buyer Advocacy. Our happy client’s referrals are the best form of marketing our business. AUSTRALIAN FINANCIAL ADVISERS GROUP 23 Cecelia Dve, Keilor East, Victoria 9378 3535 We are a financial advisory firm committed to understanding client’s dreams. We assist clients by providing them financial solutions to meet their goals and future aspirations. THE CUPCAKE QUEENS Shop 3, 12 Douglas Pde, Williamstown 9397 8897 Since 2005, The Cupcake Queens have been supplying Melbourne with quality cupcakes. The Williamstown Bakery has become a destination for those in search of Melbourne’s finest cupcakes. VIVA LIFE PHOTOGRAPHY 42 Pascoe Vale Rd, Moonee Ponds, Victoria 9375 2777 Viva Life Photography is Australia’s largest group of boutique portrait photography studios. Founded in Perth over 26 years ago, we now have 13 studios across the country, including three in Melbourne. O’ROURKE PR 62-80 Wellington Sq, Nth Adelaide, SA 0422 110 223 O’Rourke PR is a Public Relations company based in Adelaide with a wide-range of clients including manufacturing, development, retail, independent schools and consultancies. Rebecca O’Rourke is the Managing Director. PRICELINE PHARMACY MOONEE PONDS 122 Puckle St, Moonee Ponds, Victoria 93752811 Retail Pharmacy with Priceline’s Health and Beauty offer. Tattslotto in store. BTI LOGISTICS 62-66 Western Ave, Tullamarine, Victoria 1300 888 327 We specialise in international transport for inbound and outbound air and ocean freight, customs brokerage, warehousing and distribution, motorsports logistics and supply chain solutions. THE PRM GROUP Level 2/200 Buckley St, Essendon, Victoria 9325 4555 The Personnel Risk Management Group (The PRM Group) is Australia’s first and foremost Pre Employment Screening organisation offering investigative analysis services designed to mitigate your risks when hiring staff.

BUSINESS WEST

Q&A CRAIG OSBORNE has been in the shopping centre industry for nearly 20 years, eight of which have been with The GPT Group and the last four with GPT-managed Highpoint Shopping Centre as the General Manager. His passion for retail became a reality after completing studies in Business Management. He took on the role of Marketing Manager at Bay City Plaza in Geelong in 1991 and within 12 months, became the Assistant Centre Manager. Moving on to his first Centre Manager role at Gateway Plaza in Warrnambool in 1994, Craig has since worked across a range of shopping centres throughout Australia and New Zealand before joining The GPT Group in 2003. DESCRIBE A TYPICAL WORKING DAY. I always attempt to start the day off with some form of exercise as mornings are the only time I have complete control over my day. We are spoilt for choice given the location of Highpoint – two gyms, a 50m lap pool and running tracks around the Maribyrnong River. Given there are approximately 20 staff members managing the Centre, encompassing marketing, leasing, operations, admin and retail, the day normally begins with a face-to-face update from each department and general counsel on current and ongoing projects. Following that, I’ll undertake a complete walk-through of the Centre, liaising with some of the 420 retailers and doing a site inspection of Highpoint’s $300 million development. Whilst overseeing the day-to-day operations of the Centre, ultimately I need to execute a strategic approach that ensures Highpoint is the pre-eminent Centre not only in the West but in the greater Melbourne region.

Craig Osborne

HIGHPOINT IS CURRENTLY UNDERGOING A $300 MILLION EXPANSION. WHAT DOES THIS EXPANSION MEAN FOR HIGHPOINT, AND FOR SHOPPING IN THE WEST? Highpoint’s $300 million development is designed to enhance the Centre’s position as one of Australia’s premier shopping destinations and to build on its already impressive ‘first to the west’ credentials. Not only will the development of the Centre deliver an extensively broadened retail offer and a true community hub that the West can be proud to call their own, it will also create significant job opportunities, improved traffic flow, new public spaces and introduce a range of sustainability initiatives. WHAT DOES THE ADVENT OF ONLINE SHOPPING MEAN FOR SHOPPING CENTRES LIKE HIGHPOINT? At Highpoint we’re conscious that successful retailers in the future will be those who can operate in a multi-channel environment, giving consumers different avenues in which to shop. We are focused on creating a space for consumers that allows retailers to maintain a physical present to sell, educate and build their community and brand following. WHAT’S THE BIGGEST CHALLENGE FACING HIGHPOINT IN THE NEXT DECADE? We will continue to focus on creating a great destination which communities in the West can embrace, improve convenience (ie, accessibility and parking), evolve the retail mix to ensure physical retailing remains at the forefront of consumer shopping behaviour, as well as explore opportunities in the online space which complement the performance of Highpoint Shopping Centre.

WHAT QUALITIES DO YOU NEED TO SUCCEED AS THE GENERAL MANAGER OF A SHOPPING CENTRE? Firstly, you need to be highly organised and have sound communication, time management and multi-tasking skills. As a General Manager, you need to have the ability to identify and focus on key issues that will continue to drive the performance of the Centre and above all, be a strong leader. Further to that, surrounding yourself with quality staff that share the same passion, enthusiasm and drive helps create a collective vision for the Centre and allow goals to be realised. WHAT WAS YOUR FIRST JOB, AND WHAT SKILLS DID IT GIVE YOU TO GET YOU WHERE YOU ARE TODAY? Besides the typical local paper round that every teenager of my era had, my first real job was as a dishwasher at the local Mexican restaurant in Geelong at age 15. Whilst this wasn’t the most glamorous job in the business, the insights that I gained from observing the way other staff interacted with more junior employees (such as myself) helped solidify my approach to working relationships today. I made a commitment that no matter what position I held I would always be respectful, tolerant, patient and operate with integrity at all times. I believe these key elements to be some of the fundamentals that have enabled me to be in the position I am today.

BUSINESS WEST

HOW WOULD YOU SELL THE WEST TO A PROSPECTIVE BUSINESS INVESTOR? The West is an evolving region and is experiencing population growth greater than any other area in Melbourne. The West is now in a position to truly identify itself as a unique area of Melbourne, encompassing the spirit of change, authenticity and discovery with significant opportunities to grow in line with the continually developing community. IF YOU HAD TO INVITE FIVE PEOPLE TO A BUSINESS LUNCHEON, WHO WOULD IT BE? Richard Branson – for his left field entrepreneurial talents Bono – for his views on the world and in case we need to break into song Jerry Seinfeld – to keep things light-hearted Dalai Lama – to keep things peaceful and respectful Julia Gillard – because she understands the West and to ensure discussions can be actioned WHAT IS YOUR BUSINESS MANTRA? Always be respectful, tolerant, patient and operate with integrity at all times. HOW DO YOU RELAX AWAY FROM WORK? Time with my family, running, yoga and golf.

FFOR OR YOUR DIARY

SEPTEMBER Monday

Tuesday

Wednesday

Thursday

Rental properties seminar. Wyndham City Civic Centre, 45 Princes Hwy, Werribee. 6pm-8pm. Free. Call 1300 661 104 to book. Wyndham BizNet meeting. Werribee Racing Club Rooms, Bulban Rd, Werribee. Call 0418 533 806 to book.

Four Pillars of Profit: Marketing for Growth. Melton Shire Council, 232 High St, Melton. 6pm-9pm. Call 9747 7305 to book. Natural Business Consulting workshop. North Essendon. 7pm. $50. Call 0418 386 899 to book.

Saturday

Sunday

10 11

Committee for Wyndham Annual Dinner. The Ballroom at Werribee Mansion, K Rd, Werribee. $125. Call 9741 4541 to book.

Western Region Business Club event. The Meddings Room at The Yarraville Club, Mobile Business Centre. 135 Stephen St, Yarraville. 294 - 298 Hampshire 6pm-8pm. Road, Sunshine. Email nr@collinsco.com.au From 10am. for more information.

Friday Women in Business lunch. Moonee Valley Racing Club McPherson St, Moonee Ponds. 12pm-2pm. $45. Call 9243 8888 for more information.

4 Wyndham Sustainability Expo. Wyndham Civic Centre Functions Centre, Old Geelong Rd, Werribee. 9am-5pm. Free. Call 9742 0903 for more information.

Green Your Business, Grow Your Business Seminar. Hobsons Bay Council, 115 Civic Parade, Altona. 6pm-8pm. $20. Email krenden@ hobsonsbay.vic.gov.au to book.

12 13 14 15 16 17 18 Running a Self-Managed Fund. Melton Shire Council, 232 High St, Melton. 10am-12 noon. Call 9747 7305 to book. Equal Opportunity Melbourneâ&#x20AC;&#x2122;s Service Act Briefing. Sunshine Business Networkers. Leisure Centre, 5 Kennedy 1 Thomas Holmes St, Level St, Sunshine. 6pm-8pm. 3, Suite 314. 7pm-9pm. $5. Call 9032 3415 to book. Email msbn@easonsbs.com.au

19 20 21 22 23 24 25 Self-managed superannuation funds seminar. Hobsons Bay Council, 115 Civic Parade, Altona. 4.30pm6.30pm. Email krenden@ hobsonsbay.vic.gov.au for more information.

Business Planning Basics Workshop. Melton Shire Council, 232 High St, Melton. 6pm-8pm. $20. Call 9747 7305 to book.

26 27 28 29 30 Building for Success breakfast. Call 9747 7200 for more information.

OCTOBER

5th: Designing PR materials in Microsoft Word. Melton Shire Council, 232 High St, Melton. 1.30pm-4.30pm. Call 9747 7305 to book. 11th: Wyndham BizNet monthly meeting. Werribee Racing Club Rooms, Bulban Rd, Werribee. $35 members, $45 non-members. Call 0418 533 806 to book. 12th: Pricing for Profit workshop. Melton Civic Centre, 232 High Street Melton. 6pm-9pm. $45, or $25 for GMCC and WIBNET members. Call 9747 7200 to book. 19th: Marketing for Growth workshop. Melton Civic Centre, 232 High Street Melton. 6pm-9.30pm. Call 9747 7200 to book.

www.leadwest.com.au

The Calendar is brought to you by... info@leadwest.com.au 523181-MD30-11

BUSINESS WEST

BUSiNESS SERVICES

Buy bulk and save Servicing hotels, schools, restaurants, nursing homes, cleaning contractors, etc. General public welcome Pick up or delivery 9449 4007 - 0411 588 496 Open 7 days

Executive Business Solutions (EBS) provides a wide range of expert Virtual Administration and Personal Assistant Services. We can perform such tasks as general typing, digital transcription, desktop publishing, website design and maintenance and resume writing, just to name a few. EBS are much kinder to your bank balance than hiring a full time or part time staff member. So don't use up your valuable time and money on secretarial and administration tasks... make your life easier with EBS!

Ph: (03) 9307 8513 Mob: 0407 882 446 maria@executivebusinesssolutions.com.au www.executivebusinesssolutions.com.au

503910-JF6-11

MARKETING

GRAPHIC DESIGN & PRINTING 491325-KS06-11

EVENTS MANAGEMENT

For further information please contact: Deanna Zammit - Event Director Level 1, 250 Queen Street, Melbourne Tel: (03) 8643 5952 or mobile: 0418 551 630 www.imsservices.com.au

491324-KS06-11

DEBT RECOVERY

EMPLOYMENT SERVICES

EVENTS MANAGEMENT 491348-SH12-11

We are a boutique event management company with over 20 years experience in making events an exceptional experience for you and your attendees. IMS specialise in organising Conferences, Functions, Trade Shows, Exhibitions, Product Launches & Incentives and Gala Dinners. We offer continuity and expertise, complete end to end event management ensuring delivery of a landmark event.

• Toilet paper • Jumbo rolls • Paper hand towels • Hand soaps • Disinfectants • Floor cleaners • And more

GET YOUR VALUABLE TIME BACK, HIRE A VIRTUAL ASSISTANT (VA)

503916-TB06-11

Domenic Sbaglia t 9318 9200 f 9318 9211 m 0418 346 617 e cpack1@swiftdsl.com.au a 65 Venture Drive, Sunshine West 3020

SECRETARIAL SERVICES

For all your cleaning products Supplier of: Paper Products and Chemicals

503911-KS06-11

CLEANING SOLUTIONS > Contract Packaging > Sorting > Heat Sealing > Shrink Wrapping > Pick and Pack > Assembly > Collating > Labeling > Container Unload > Storage/Distribution

491323-JF5-11

PACKAGING

TEMPORARY STAFFING PERMANENT PLACEMENTS • Trades & Construction • Warehousing / Logistics • Clerical / Administration • Manufacturing / Process • Maintenance/Engineering Resources •24 hour service

Ph: 1300 858 610 Email: sales@actionmdr.com.au Website: www.actionmdr.com.au • debt recovery • legal services • receivables management ‘Servicing the local business community’

TELEPHONE: 9369 4459 FAX: 9369 2849 12/22-30 Wallace Avenue - Point Cook VICTORIA 3030 info@capturerecruitment.com.au www.capturerecruitment.com.au

SMART MARKETING

BUSINESS SUPPORT

The Wyndham Events Centre is the perfect venue for your next function or for that special occasion; distinctive in design and versatile in its spaces.

Ph: 03 8742 8304 www.wyndhamlec.com.au

IT SERVICES

DESIGN, PRINT & WEB SOLUTIONS

HEALTH & MOBILITY

418033-MD30-11

Complete Comfort • Adjustable Beds • Hi/Lo Beds • Lift Recliner Chairs • Massage Chairs • Scooters • Mobility Aids • Daily Living Aids • Sports Medical • Orthotics • Incontinence Products • Compression Socks & Stockings John & Marge Head and Staff

providing IT solutions to businesses in the West for over 20 years. Located in Sunshine West and the Melbourne CBD, we can meet your IT needs, no matter your industry or location.

Find us online at www.alltasks.com.au Call us on 9312 7444

TRAINING Put the right face on your business! Turn everyday receptionists into the very best and put the right face on your business. Call 9370 8845 or visit ERTWorkshops.com.au

Phone 9741 8507 21 Comben Drive, Werribee 3030

To advertise your services to the business community phone: 1300 666 808 38

BUSINESS WEST

510851-SH12-11

Keeping organisations healthy – specialising in business process we can work with you to resolve an immediate organisational issue or to assist in forward planning and strategy to add value. Ph 1300 602 880 www.complianceessentials.com.au Essential Compliance and best practice for every business

C418042-JM36-11

418009-SH18-11

alltasksIT CONTACT US FOR A COMPLIMENTARY NO-OBLIGATION DISCUSSION.

418028-KS30-11

BUSiNESS SERVICES PRINTING

LINE MARKING NE MARK K’S LI I C I • Car Parks • Arrows • Safety Lines NG M • Numbering • Bollards

FRQIHUHQFH URRPV 6WDWH RI WKH DUW $ 9 :LUHOHVV EURDGEDQG KRWHO URRPV VXLWHV 2Q VLWH FDWHULQJ )UHH SDUNLQJ

• Computer Cut Lettering • Safety Signs MICK SCOTT Mob: 0408 999 643 Ph/Fax: (03) 9318 4942

SCREEN & DIGITAL PRINTING | COMPUTER CUT VINYL SIGNAGE | DYE SUBLIMATION IMAGE TRANSFER

24 HOURS 7 DAYS A WEEK

COMMERCIAL | CORPORATE | PROMOTIONAL PRINT SOLUTIONS www.suddenexposure.com.au • www.b484.com.au •M: 0411 179 847 • T/F: 03 9395 3229

03 5226 2121

PERSONNEL SERVICES

SALES TRAINING & DEVELOPMENT

ALL AREAS 5 Lawn Cres Braybrook 3019

BUSINESS ADVISOR 510873-SH18-11

Calibre Personnel Solutions Pty Ltd • For all your recruitment needs in the WEST • Permanent, part time or casual • Trades, warehousing, logistics • Clerical and administration • Resume preparation • Outplacement assistance

510885-SH24-11

www.gcc.net.au

418012-SH22-11

CONFERENCE VENUE

What’s the Platinum difference?

Call us, tell us your needs, and let us work for you.

We are small business specialists. Talk to us about all business financials and tax returns; investment and property portfolios; business start-up and restructure; self-managed super funds; GST & BAS bookkeeping; and tax-effective strategies.

Telephone 9369 4930 Facsimile 9369 0486 Office 3, 6 Neville Avenue Laverton Vic 3028

CONTACT: (03) 9746 6479 or EMAIL: info@platinumaccounting.com.au VISIT: www.platinumaccounting.com.au

HEALTH & FITNESS

CORPORATE TEAM BUILDING VENUE

WEIGHT ISSUES?

For a reliable, professional and flexible part time Financial Controller service that adds value to your business call Peter McLean at Prominens on Ph 8618 6820

PROMINENS www.prominens.com.au

523182-MD30-11

523189-MD30-11

TRAINING & DEVELOPMENT

Business Wills | Wills & Probate Estate Adminstration | Home Visits www.legalessentials.com.au 9326 2627

BATHROOMS

Need Ca$h for Staff Training? We can help! Ascet Tafe 96608900 info@ascet.edu.au

C882415-JL5-11

“In 26 years this is the most detailed reporting we have had and it has helped improve our business” – Bruce Robertson, Kingfisher International

For more details, please see the website on www.studiorawmaterials.com.au or contact the studio manager Robert Monteau on 0410 618 165

897137-MD12-11

FINANCIAL CONTROLLER SERVICES

418043-JM34-11

Weight problems can be aggravated by hormones, lifestyle, diet, genetics and stress. Our experienced team offer effective, individualised weight management treatments. THE FIRST 20 BOOKINGS WILL RECEIVE A FREE CELLULAR HEALTH ASSESSMENT (VALUED AT $45) • Naturopathic Weight Loss • Genetic profiling • Hypnotherapy • Personalised training programs • Yoga and Meditation classes • Osteopathy See www.alldegreesofhealth.com.au for more information 93310951 - All Degrees of Health 294 Buckley St Essendon

LEGAL

Melbourne’s Raw Materials – The Studio is a state of the art demonstration kitchen studio and events space that can be used for corporate functions, team building, filming, cooking classes, product launches or intimate special events for up to 120 people.

To advertise your services to the business community phone: 1300 666 808

■

Don’t keep BUSiNESS WEST a secret… Share the success of the West’s own business magazine with your business colleagues. After all, isn’t that what friends are for?

■ ■ ■

A STAR NEWS GROUP PUBLICATION | $4.95

DRORLLUM

MANHEIM’S HOT AUCTIONS THE GOOD OIL SAVE YOUR BUSINESS LOUD’S OPEN WIN

ISSN 1837-9869

9 123456 789013

ISSUE 11 JULY 2011

BUSINESS SINESS WEST

rom Finance f

7.55%

Nissan

proved p a o t . .a p > business s r e s a h c r pu

X-Trail Volkswagen

Passenger & Commercials In Stock Now

With A Range Of Brands We Can Custom Build Your Fleet

Mitsubishi

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from the Westgate

>7.55% pa comparison rate for specified vehicles only. Finance term of up to 60 months, available to ABN holders only and based upon a CHP or Chattle Mortgage. To Approved applicants only; terms and conditions apply. Comparison rate based on 5 year secured loan of $30,000. WARNING: This comparison is true only for the example given and may not include all fees and charges. Different terms, fees or other loan amounts may result in a different comparison rate. Applications must be received by 30/09/11 and vehicles delivered by 07/10/11. Not applicable to rental or fleet buyers. While stocks last. Pictures are base model, same model or actual vehicle. LMCT8938. LMCT9800.