Tropicana Corp Berhad Readers' Choice Awards Presentation 2019

THE ALL STAR AWARD

THE STAR READER’S CHOICE AWARD

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THE ALL STAR AWARD • Highlight (3) constant efforts in implementing Corporate Social Responsibility (CSR) Projects to benefit various communities that are close to their development including environmental effort

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Highlight three (3) good customer service initiatives from pre to post sales

• Highlight three (3) good staff engagement activities that demonstrate the company’s commitment to ensure the staff’s welfare

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(3) EFFORT IN CSR

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(3) EFFORT IN CSR NADI NATIONAL DIABETES INSTITUTE 21ST APRIL 2018 National Diabetes Institute (NADI) – non-profit governmental organisation (NGO) Charity gala dinner “A Night of Hope’ supporting children with diabetes. Sponsor package RM20,000

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(3) EFFORT IN CSR TROPICANA CITY MALL PROPERTY GALLERY & OFFICE LION DANCE 20 FEBRUARY 2018 In recognition of the hard work and dedication of the staff of Tropicana Corporation, the auspicious occasion was celebrated with a thrilling Lion Dance performance at the Tropicana City Mall Gallery Office.

A HEALTHY START @ TROPICANA GARDENS PROPERTY GALLERY 27 TO 28 JANUARY 2018

Helping visitors to gain insight into their physical wellness and take control of their health, BP Healthcare Group were on hand to provide free health screenings and informative health talks. Mental health was not forgotten either, and the Mayi Ayuryoga Academy’s yoga and breathing workshop was a rejuvenating reminder to pause and be mindful, a great practice in this increasingly fast-paced world. 5

(3) EFFORT IN CSR ANNUAL FAMILY CARNIVAL @ TROPICANA GOLF & COUNTRY RESORT 28 JANUARY 2018 Held all day on Sunday 28th January in the Golf Wing, the event, now in its 24th incarnation, brought together fun, games, food, fashion and more. For those who wanted to be a bit more hands on, workshops like flower arranging were lined up and carnival booth challenges like Hole in One and Ring Toss beckoned those who fancied their chances at taking home a hard-earned prize. With lots of delicious food offerings to indulge in, performances to watch (including belly dancing and a magic show), and an animal petting area to enthral children of all ages, the carnival proved to be a great way to spend quality time with family and friends.

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(3) EFFORT IN CSR

TROPICANA GOLF & COUNTRY RESORT BUKA PUASA CHARITY EVENT 7 6 JUNE 2018

(3) EFFORT IN CSR

THE EDGE RAT RACE 31 JULY 2018 8

(3) CUSTOMER SERVICE INITIATIVES Customer Satisfaction Survey (CSS) Through our CSS forms, 86.9% of respondents were satisfied with our products and services, whilst 62.9% expressed their intent on recommending Tropicana to their friends and families in the future. Cognisant of this, we have placed our customersâ&#x20AC;&#x2122; needs at the epicentre of all our decisions and actions. From increasing awareness on our various developments to after-sales interactions, we remain committed towards delivering a wide range of quality products and services as this in turn enhances our reputation in the market and impacts positively on our financial performance.

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(3) CUSTOMER SERVICE INITIATIVES Tropicana Privilege Cards (TPC) Boosting Loyalty & Achieving Excellence At Tropicana, we believe our customers always come first. In delivering innovative products and services, we aim to achieve optimum customer satisfaction. We recognise and reward our loyal customers, who are our pillars of strength and a driving force behind the success of our company. The newly designed Tropicana privilege cards to loyal members at an exclusive appreciation event. To date, there are more than 15,000 privilege card holders, who enjoy such benefits as priority selection of choice units and invitations to exclusive events. Privilege card holders can also receive referral fees for being advocates for our brand.

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GOOD STAFF ENGAGEMENT Engagement Activities • Tropicana Family Day 2018, Tropicana Golf & Country Club Carnival 2018, Annual TGCR Night Run • Tropicana Fun Food Run 2018. For food lovers, casual runners such as family and fun seekers, the FUN RUN for food come with variety stall and eat all you want •

Sports competition (i.e. badminton, bowling, futsal tournament)

Staff's overall welfare •

Newly introduced optical benefits for Assistant Managers and above in addition to the existing medical and dental benefits

• Annual health screening allowance given to Assistant Managers and above • Corporate wellness. In-house on-site screening provided for staff of all levels • Health talks and other health initiatives • Exclusive Package for Tropicana Staff at Tenby International School, Tropicana Aman Copyright © Tropicana Corporation Berhad. All Rights Reserved.

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STAFF ENGAGEMENT / EVENT HIGHLIGHT PHOTO National Day Event /Mid Autumn Event / Halloween Party held at Tropicana Golf & Country Club

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END OF PRESENTATION THANK YOU

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Confidentiality Notice of PowerPoint Presentation The contents of this presentation and any attachments are intended solely for the addressee(s). This document contains confidential information and is for company internal use only. Access to and use of the document and information is strictly limited and controlled by Tropicana Corporation Berhad. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

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