General Information DEPOSIT POLICY: Day Trips..............................................................................Full Amount of Tour Multi-Day Vacations Under $500................................$100 per person Multi-Day Vacations $501-1000..................................$150 per person Multi-Day Vacations $1001-1500................................$200 per person Multi-Day Vacations $1501 and Up...........................$250 per person PAYMENT POLICY: Final balance for multi-day motorcoach vacations is due 45 days prior to departure (unless otherwise noted). Payment for Cruise and Fly Vacations vary. FORMS OF PAYMENT: Starr accepts cash, check, money order and all major credit cards. Our payment mailing address is: Starr, 2531 East State St. Ext, Hamilton, NJ 08619-3388 or pay online at: www.starrtours.com/payments CANCELLATION/REFUND POLICY: OVERNIGHT VACATIONS: If you cancel your tour 45 DAYS OR MORE BEFORE your tour departs, you will receive a refund for the cost of your tour less a $25 per person fee. If you cancel WITHIN 45 DAYS BEFORE departure, you will incur a fee as follows: Tour value under $500...................................................$125* per person fee Tour value $501-$1000...................................................$175* per person fee Tour value $1001-$1500................................................$225* per person fee Tour value $1501 and up...............................................$275* per person fee ONE-DAY TOURS: If you cancel, you will incur a fee as follows: Tour value under $100...................................................$25* per person fee Tour value $101-$200.....................................................$40* per person fee Tour value $201 and up.................................................$50* per person fee *The fees listed above are IN ADDITION to any monies that may have been advanced on your behalf and do not cover a tour cost increase due to roommate cancellations. Show and event tickets are non-refundable. There is no cancellation fee if you have paid for Tour Protection and you cancel your tour no later than 1 hour prior to departure. The cost of Tour Protection is non-refundable. CRUISE & FLY VACATIONS: Policies vary by trip, contact your Travel Advisor. If you must cancel, please alert us at least 1 hour prior to your tour's departure. During business hours call 609-587-0626. After business hours, use ext. 1600. EMERGENCY ONBOARD LAVATORY: Every coach is equipped with a lavatory that should be used only in case of emergency. Drivers will make every effort to provide a rest stop every 2-3 hours. TRAVELING OUTSIDE OF USA: You are responsible for ensuring you have proper identification and documentation and meet all requirements for international border crossing. A passport with an expiration date of at least 6 months after the return date of your trip is needed. Starr does not accept responsibility for any passenger refused entry into any country due to failure to present correct documentation, or failure of country to accept border crossing. ACCESSIBILITY: Please inform us of any special needs you may have at the time of booking. If you have a disability that prevents your independence, a travel companion who will assume full responsibility for your care and mobility must accompany you. Starr regrets that it cannot provide individual assistance to guests for wheelchairs, scooters, walking, dining or other needs. If you choose to bring a motorized scooter, it is your party's responsibility to load it/unload it as Drivers are not permitted to handle them. If it is determined that you are not suited to travel with us, your boarding will be denied and the cost of your trip refunded, less any monies that may have been advanced on your behalf. COACH SEATING: Motorcoach seats are assigned at the time of booking, however they are subject to change. Selected trips are advertised with "Expanded Legroom," but should Starr have to make a last minute equipment change, the expanded legroom may not be accommodated. ALCOHOL: Consumption of alcohol is not allowed onboard the coach. DIETARY REQUESTS: Dietary requests and preferences must be provided to Starr at the time of booking and we will do our best to accommodate them, but they are not guaranteed and are subject to availability.
64
HOTEL ACCOMMODATIONS: TRIPLES and QUADS are sold with the understanding that there will be two beds in the room. ADJACENT ROOM, ADJOINING ROOM, FIRST FLOOR ROOM requests are never guaranteed. WI-FI: Starr Wi-Fi service can accommodate basic web browsing and checking/sending e-mails. Please refrain from streaming video, audio and file downloads. Internet connection speed may be affected by the number of Wi-Fi users on the bus. Service is never guaranteed and is not available in Canada. BAGGAGE: Each tour guest is permitted to bring one piece of luggage for storage in the luggage bay of the coach. Additional bags will be accepted on day of departure only, based on space availability, and will not be included in hotel baggage handling (the tour guest is responsible for getting the extra luggage to/from their room). In consideration of our Drivers, every effort should be made to keep luggage weight to a maximum of 40 pounds. Under no circumstances should luggage exceed 50 pounds. If luggage exceeds 50 pounds, the guest will be responsible for handling their heavy luggage throughout the trip. Starr is not responsible for any items left behind. Although every effort is made to handle our guests’ luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects. It is important for you to have adequate insurance to cover these eventualities. YOUNG TRAVELERS: Starr offers several day trips with reduced rates for children. Children 12 & under save 10% on all multi-day motorcoach vacations. Travelers who are under 18 years old always must be accompanied by an adult (and on multi-day trips must room with an adult). PRICE STRUCTURE: Some tours vary in price by departure date. The asterisk (*) next to the date and price refers to the lowest price available. TOUR COMPONENTS AND PRICES ARE SUBJECT TO CHANGE: Although every effort is made to operate trips as advertised, Starr reserves the right to vary itineraries and prices and to substitute hotels or attractions , if necessary. TOUR CANCELLATIONS: Starr reserves the right to cancel or reschedule any tour departure for any reason, including insufficient demand or unforeseeable circumstances. If a tour is canceled prior to departure, Starr’s only responsibility will be to refund the amount received for the reservation. GRATUITIES: The cost of your tour package includes all gratuities for baggage handling at hotel, meals included in the tour, and all related taxes, unless otherwise specified. Gratuities to individuals noted below are not included in the price of your tour. If you wish, appreciation may be extended on an individual basis. Customary recognized guidelines are as follows: • Starr Motorcoach Driver - $4.00 - $6.00 per passenger, per day • Starr Tour Director - $4.00 - $6.00 per passenger, per day • Step-on (local) Guide - $1.00 per passenger for a half-day sightseeing tour, $2.00 for a full-day sightseeing tour • Maid Service at Hotel - $2.00 - $3.00 per room, per overnight AUTHORITY TO REMOVE OR REFUSE PASSENGERS: In the sole discretion of Starr, Starr may refuse transport to any passenger or may require any passenger to leave the tour if it is reasonably believed that the traveler (1) is dangerous to others or to himself or herself; (2) has engaged in, is engaged in, or is threatening to engage in, behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of the traveler, other passengers or Starr representatives, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene; or (3) has failed or refused, or is failing or refusing, to follow Starr’s rules and procedures or the instructions of Starr or its representatives. In the event a passenger is removed, such passenger may be left at any city without any liability to Starr or its representatives. Starr will not refund any portion of the price paid by any passenger who is removed under the terms of this paragraph, nor shall Starr be responsible for expenses incurred by the passenger. Starr shall be entitled to recover from the passenger any expenses incurred in the removal of the passenger or the exercise or enforcement of this clause. RESPONSIBILITY STATEMENT: Starr Transit Co, Inc. acts only as the agent for the passenger, accepts no responsibility for delays, cancellations, inconveniences, loss, damage or injury to person or property, resulting from mechanical defect or failure, of any nature, howsoever caused, or for any substitution of hotels, meal or attraction, as deemed necessary, for any reason such as acts of God, war, terrorism, strike, weather, traffic, or beyond the control of Starr.
2531 East State Street Ext, Hamilton, NJ, 08619-3388 • 800-782-7703 • www.starrtours.com • info@starrtours.com
