Case acceptance through dental medical billing

Case Acceptance through Dental Medical Billing

Imagine this scenario - Your patient is in the chair. You’ve just discovered they need some major work. You know it’s in their best interests to accept the treatment. But it’s expensive. You have got to present a case to convince him, can dental medical billing help. In a way it is hard to make them understand. So, as dental medical billers your call to action should be to weigh up the risks, and the costs, and come to the right decision. But again, it’s tough to convince them, as what really matters to them is the bottom line, which is the price. They want to look after their teeth, but they often balk at the cost of treatment. Consider other factors that influence case acceptance, such as emotional and/or financial uncertainty from a patient, or verbal/non-verbal cues from the provider when delivering the treatment plan. Your team members may be excellent clinicians, but poor communicators. In such a scenario dental billing companies can take the onus. They are the experts in providing reasons for every bill and every code, they can do it better. Additionally, if a team is not able to instill a feeling of trust in keeping with the practice’s desired brand culture, patients will miss out. They will be less receptive to being educated due to their emotional vulnerability, their financial uncertainties, and their fears. Fear is always the back seat driver to perfectionism in achieving optimum outcomes for patients. There are ways to ensure your practice is successful at gaining an advantage in the trust arena, which leads to increased case acceptance. Here are some critical steps toward obtaining case acceptance for a dental treatment. Treat every patient as a separate entity Call now 888-357-3226 (Toll Free) info@medicalbillersandcoders.com

1

Before you see a new patient, learn some personal things about this individual. According to psychologists when you learn private things about people, you are moving from an impersonal relationship into a more meaningful, professional relationship. During the case presentation, the dentist should refer some of those personal facts. The practice should learn one new thing about patients each time they come to the office. By referencing personal factors, you are personalising the case acceptance before it even begins. People feel a connection that leads to a higher sense of trust and value for the practice and the recommended treatment. Promote all-inclusive procedure Most patients are potential candidates for any number of elective procedures. But still many dental facilities focus exclusively on the patient’s current needs without keeping an eye on the future. While he doctor’s office should address a patient’s immediate concerns, there also should be a focus on lifelong dentistry that takes a comprehensive view of the patient’s future dental goals. A motivating case acceptance, combined with patient financing and medical billing, can turn an “I’ll think about it” into a “Yes.” Due to the fear of rejection, some dentists cut back on the amount of treatment they present and focus only on basic dentistry. They assume patients will not have the money for elective treatment. That’s a grave mistake. Patients will say yes, to cosmetic and implant dentistry, but only if you make a strong case acceptance. It’s not about the cost, but ask them what their easiest mode of payment is Fees or reimbursement is often an obstacle to case acceptance. A good way to motivate patients is to accept treatment is by offering some payment options like: 7% discount for full payment in advance for larger cases Credit cards Half payment up front, the rest after completing the procedure Other patient financing options Providing quality care to more patients is vital to achieve greater practice success. Upgrading your case acceptance skill along with a through dental medical billing and coding process will set you on a course to increased treatment acceptance and robust practice growth. The time is right to improve your case acceptance to experience greater practice income. Call now 888-357-3226 (Toll Free) info@medicalbillersandcoders.com

2

Turn static files into dynamic content formats.

Create a flipbook