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CSC RESPONSE TO RFP - Saudi Xerox Agencies Company SAP Implementation

Technical Proposal 18 December 2014 I LOVE WAFER BONBON FRUITCAKE | POWDER MACAROON

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TABLES OF CONTENT

03 CHAPTER 1 THIS IS A PLACEHOLDER Sweet roll candy - 7 marshmallow - 9 cheesecake - 11

CHAPTER 2 THIS IS A PLACEHOLDER

CHAPTER 3 THIS IS A PLACEHOLDER

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Sweet roll candy - 7 marshmallow - 9 cheesecake - 11 Sweet roll candy - 7 marshmallow - 9 cheesecake - 11

CHAPTER 4 THIS IS A PLACEHOLDER

CHAPTER 5 THIS IS A PLACEHOLDER

Sweet roll candy - 7 marshmallow - 9 cheesecake - 11

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CHAPTER 2 THIS IS A PLACEHOLDER

CHAPTER 3 THIS IS A PLACEHOLDER

Sweet roll candy - 7 marshmallow - 9 cheesecake - 11

Sweet roll candy - 7 marshmallow - 9 cheesecake - 11 Sweet roll candy - 7 marshmallow - 9 cheesecake - 11

CHAPTER 4 THIS IS A PLACEHOLDER

CHAPTER 5 THIS IS A PLACEHOLDER

Sweet roll candy - 7 marshmallow - 9 cheesecake - 11 Sweet roll candy - 7 marshmallow - 9 cheesecake - 11 Sweet roll candy - 7 marshmallow - 9 cheesecake - 11

Sweet roll candy - 7 marshmallow - 9 cheesecake - 11

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CHAPTER 4 THIS IS A PLACEHOLDER

CHAPTER 5 THIS IS A PLACEHOLDER

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COVER LETTER

CSC Computer Sciences Corporation (Middle East) FZ LLC (“CSC”) presents its response to Emirates (EMIRATES) RFT for providing Software Support services for part of its application portfolio. Delivering large, complex solutions is the core competency of CSC. Our clients look to us for their mission-critical business change and transformation needs. We deliver the right expertise, proven methodologies and quality delivery processes at a competitive price point that result in client satisfaction and positive results. CSC’s experience in providing similar services, as required for this engagement will help Emirates (EMIRATES) achieve its key objectives. CSC’s key strengths include: Comprehensive Application Support across Domains and Technologies with experienced professionals An excellent technology enablement organisation – CSC’s Global Technology Group supported by CSC’s Innovation Centre offers solutions enablement and technology expertise to provide the services that you desire CSC is a Tier One provider of Technology, Applications, and Business Process Outsourcing and is acknowledged by respected Industry advisers such as Forrester and Gartner (who named us the Leader in 2011/2012 Magic Quadrant

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Deliver the right expertise, proven methodologies and quality delivery processes at a competitive price point that result in client satisfaction and positive results.

World’s largest Management Consulting, Systems IT Integration and Outsourcing companies

Leader for Global Outsourcing Services). A detailed overview is included in the Corporate Overview Section of the RFT response. CSC is widely recognized for our Business and IT Transformation capabilities, working with many of the world’s most recognized names in financial services. CSC has undertaken more than 300 successful transitions since 1991, transitioning a broad range of enterprise and applications services. CSC understands the significance of this endeavour to serve the business requirements for Emirates (EMIRATES). It is CSC’s goal to continue to build an enduring and trusting relationship with Emirates (EMIRATES). I assure you of our commitment to work in collaboration with your team. Sincerely, Pavan Prabhakar Account General Manager | CSC Middle East Office Number 310 | 3rd Floor | EIB Building-01 | Dubai Internet City | PO Box 500020 | Dubai, UAE UAE Mobile :+971 52 692 0743 |India Mobile: +91 96203 99861 | Office :+971 44 542878 | Fax : +971 4 4542684 | email: pprabhakar2@csc.com| www.csc.com www.csc.com

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EXECUTIVE SUMMARY

World’s largest Management Consulting, Systems IT Integration and Outsourcing companies

We appreciate and thank you for the opportunity to submit our response for providing Software Support services for part of Emirates’s (EMIRATES) application portfolio. CSC understands that EMIRATES is looking forward to engage a service alliance partner to deliver full scope of IT Application Support Services in the RFT: •

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Level-3 support for 226 Tier-3 applications in the key business areas of HR & Finance, Sales, Travel& Commercial, Airport & Airlines Services and Passenger Services The key technology groups that need to be supported are Java, .Net, ASP, Oracle, Business Objects, Sharepoint and Visual Basic

CSC is one of the world’s largest Management Consulting, Systems IT Integration and Outsourcing companies with over 74,000 staff in 800 offices and serving 2,500 clients in over 70 countries worldwide with group revenues of $13 Billion (USD) in revenue. CSC has been providing IT Outsourcing Services to its clients since 1959 and one of the key areas of our excellence has been the Application Support services delivery to many of our fortune 500 clients across the globe. CSC brings a robust Application Support Model, which is a critical cornerstone in

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13 BILLION

over 70 countries worldwide

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THIS IS A PLACEHOLDER Sweet roll candy - 70% marshmallow - 40% cheesecake - 32%

CSC’s overall Service Delivery Model. CSC is a clear leader in Application Support Services and has been endorsed by Gartner’s Helpdesk Magic Quadrant many a times. CSC has done many innovations in providing the IT Support services to its clients. Few of the many innovations are around Operations Support Office, License to Support, and technological capability with intelligent IVR and self-service options. Through these innovations, CSC’s offering is worldleading and drives the shape of the market. CSC currently aspires to achieving an average 70% First Contact Resolution across all clients through utilization of Problem and Knowledge management. We feel EMIRATES can gain clear benefits of utilizing the experience CSC has in this space, both to decrease the Total Cost of Ownership and simultaneously improve the Client Satisfaction. We will bring our experience, insights, and best practices to ensure that EMIRATES’s IT and business objectives are achieved through establishment of the local country Application Support capability.

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Deliver the right expertise, proven methodologies and quality delivery processes at a competitive price point that result in client satisfaction and positive results.

WE DO AMAZING THINGS, WE HELP SOLVE BIG CHALLENGES

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CSC’s key strengths include

THIS IS A PLACEHOLDER Muffin icing candy canes cupcake topping pudding sweet Gummi bears cotton candy jelly Cake chocolate cake Tiramisu carrot cake

CSC’s key strengths include: • Comprehensive Application Support across Domains and Technologies with experienced professionals •

An excellent technology enablement organisation – CSC’s Global Technology Group supported by CSC’s Innovation Centre offers solutions enablement and technology expertise to provide the services that you desire

•

CSC is a Tier One provider of Technology, Applications, and Business Process Outsourcing and is acknowledged by respected Industry advisers such as Forrester and Gartner (who named us the Leader in 2011/2012 Magic Quadrant Leader for Global Outsourcing Services). A detailed overview is included in the Corporate Overview Section of the RFT response.

•

CSC is widely recognized for our Business and IT Transformation capabilities, working with many of the world’s most recognized names in financial services.

•

CSC has undertaken more than 300 successful transitions since 1991, transitioning a broad range of enterprise and applications services.

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WE DO AMAZING THINGS, WE HELP SOLVE BIG CHALLENGES

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WE DO AMAZING THINGS, WE HELP SOLVE BIG CHALLENGES

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